Spartan Services scammed 1.2b

[Lonely fans]

Scammer's profile link:https://www.sythe.org/members/spartan-osrs-gold.1377303/
Vouches if they were exchanged:
Original selling thread: I made a post about buying. https://www.sythe.org/threads/wtb-hcim-w-b-gloves/
Proof of payment:
imgur.com

Proof of contacting seller: See gif below
Discord ID + Unique Discord ID: See gif.
Login username of the account: Jagex account, see gif.

Terms of Service that was agreed to: None that I was explicitly told about until after I questioned a refund once the account was recovered.
Other relevant trade screenshots:
imgur.com

The account was a 1600ttl HCIM.
I bought it on the 10th May and the account has already been recovered - I made a ticket and seemingly met with hostility.
I just want the gp back; less than a week and the account has already been recovered is not a great look. It looks as though Spartan Services & myself cannot come to an agreement, especially as he is not the OO of the account. I would rather just move on.
I was not told they weren't OO before the trade as you can see within the gifs.


Also, I have no more proof from within the original discord ticket - Hopefully the transaction of '1.2b you' '1.2b me' is sufficient.

 

[Spartan Osrs Gold]

Hi, so as the customer states he indeed did buy a hcim account for 1.2b on the 10th of May.

Account details

- HCIM
- Jagex Account
- We were NOT OO.

So apparently today the customer has opened a new ticket in our discord and stated his account was "recovered" / imported to a new jagex account.

We approached him with best manners to say that we will try get the account back for him.
He kept insisting and mentioning he wants a full refund in the mean time.
We told him the sale was in our discord tickets and our TOS are as they apply. (NO REFUNDS) * Will be linking screenshots of those too below.

This person today is "waiting" for us to help him get account back + mean time making reports without waiting for our final call.

Todays complaint ticket : https://prnt.sc/XaI8ds2ig8Tv / https://prnt.sc/GRPp3AIwHF16

Our discord account sale section (with Account - TOS first there for customers to see) : https://prnt.sc/cERqXWgogwUM / https://prnt.sc/aIHdLj5LLgg3)

I have nothing else to discuss with him as i believe most of the details were said above. Im open to reply and provide any details needed just to a Staff.

 

[Spartan Osrs Gold]

I would also like to add a bit of extra information that i was told that people Sellers which are selling Jagex accounts (non OO accs specifically), people are buying them and then faking a new import to another email accounts of theirs to make it seem to the seller as if they lost their account and get a full refund and at the end of the day the buyer gets refunded + keeps account because obviously non OO the seller most probably wont be able to re-recover it back.

 

[Lonely fans]

I would also like to add a bit of extra information that i was told that people Sellers which are selling Jagex accounts (non OO accs specifically), people are buying them and then faking a new import to another email accounts of theirs to make it seem to the seller as if they lost their account and get a full refund and at the end of the day the buyer gets refunded + keeps account because obviously non OO the seller most probably wont be able to re-recover it back.

I would happily keep the account, but I assume you cannot recover it not being the OO. This is why I made the Sythe report.

We approached him with best manners to say that we will try get the account back for him.

Lol

 

@Spartan Osrs Gold please provide the original ticket logs of the sale.

 

[Spartan Osrs Gold]

@Spartan Osrs Gold please provide the original ticket logs of the sale.

sure, I'll do it when I wake up

 

[Spartan Osrs Gold]

@Spartan Osrs Gold please provide the original ticket logs of the sale.

I will send the tickect lick to your DM on discord

 

The ticket in a deleted post is for staff to see above.

@Spartan Osrs Gold, do you have proof that you informed the buyer, @Lonely fans, before receiving payment that you were not the original owner of the account?

Secondly, do you have proof of @Lonely fans agreeing to your terms of service?

Finally, have you attempted to recover the account?

 

[Spartan Osrs Gold]

Do i have proof of informing the buyer if im OO or not : No i don't as i have not told him if i am or not or neither did i specify on my post that im OO or im not OO. Its obviously up to the buyer to ask all necessary questions before buying something. I was open to any questions he asked me and i answered everything as you can see in the transcript sent to you

Do i have proof of the TOS? This is our ticket system before they buy anything (Please note by placing an order within this ticket you are agreeing to our TOS) Theres nothing more for them to personally ask them if they agree or not

I have not attempted to help him to recover it since i was gonna try same day he asked for and instantly he already opened a report on us rather than waiting.

As our TOS we dont guarantee recovery or anything but obviously we are there next to them to assist with ANYTHING they may need.

@Pikachu

 

There are multiple reasons why @Spartan Osrs Gold needs to provide a full refund.

• On Sythe, you must state a warranty period on accounts of at least one month. However, you provided a warranty period that is below the minimum requirement (see here), thus voiding this term of service completely. This means you are responsible for the account for two years. If you can't return the account, you're responsible for it. Note: This is voided later in bullet point 3.

• The customer didn't agree to your terms of service in a way that meets Sythe standards. Having a message displayed once a ticket is open isn't considered a valid agreement to your terms of service as the customer never actually agreed to it. You must either have them agree when they create a ticket (example) or ask them manually to agree to the terms of service. To be very clear, this is not valid: imgur.com.

• You didn't inform the customer that you were not the original owner of the account. This is the biggest issue with this trade. It essentially means the original poster (OP) has full claims to a refund, as they bought the account without this knowledge.

• The last thing I want to address is that you can recover accounts that have been attached to another Jagex account. These accounts will have to be imported to another Jagex account and will not be able to use the old login system if recovered.

@Spartan Osrs Gold, you need to refund @Lonely fans 1.2b gold, you have been DNT'd until this has been repayed.


Edit: I just want to clarify one more thing about point 3. In all accounts sections, we have a sticky note like the following: Old School RuneScape Accounts Section Rules which states the following:

You must clearly state if you are the original owner or not before trading. Users are free to ask who the original owner is before trading.

This is the responsibility of the seller to inform the customer, not the responsibility of the customer to ask the seller.

 

[Spartan Osrs Gold]

Honestly, I see this decision as very bad on the part of the sythe administration, since I am very clear about my TOS, and once they open a ticket then the client can read the instant message that the tickect tools gives, but that's fine, I will give the refund, for the future I WILL MAKE THE COUGH VERY CLEAR AFTER SOMEONE OPENS A TICKET, so I'll want to see if they won't still be valid in sythe

 

[Spartan Osrs Gold]

I will give the refund to the customer and they will remove the DNT, I will make the TOS very clear after someone opens a ticket, then this way we will avoid this kind of thing

 

Any update?

 

[Lonely fans]

Any update?

imgur.com

Apparently not a priority.

 

[Spartan Osrs Gold]

Any update?

I already let the client know, my partner will refund him soon.

 

I'm going to go ahead and close this for now, once @Spartan Osrs Gold has repaid, he can dispute and we will go from there.