PA account suspended (long post)

Here's what happened;


I set up a sale to buy 100m from a sythe member. He is new to forums, and I assume new to selling gold. Instead of sending me a one time request for payment on PA, he had just listed the gold as a public sale. I went ahead with the purchase, and it was cleared through my paypal. Moments later, another user on sythe had clicked on his link on player auctions to sell the gold. The seller automatically cancelled his "selling 100m" link on PA. This CANCELLED my paypal payment, and player auctions suspended my account.

TO AVOID BEING REPORTED ON THIS WEBSITE, I IMMEDIATELY COMPENSATED THE SELLER FOR THE GOLD HE GAVE ME, WITH A DIRECT PAYPAL PAYMENT.

Here is the email they sent me;

This email is to inform you that
your account has been identified for violation of PlayerAuctions policy for
the first time. For any pending orders, PlayerAuctions will process the
necessary refunds within 3 working days. To reactivate
your account, please acknowledge your understanding and acceptance of our
policy by replying this email. Please be advised that
future violations of our policy can result in a permanent ban from
PlayerAuctions. The PlayerAuctions Trust & Safety Team
www.PlayerAuctions.com . PlayerAuctions sent this
email to you because you are registered user on PlayerAuctions. This is a
one time communication.


This is my reply email;

Dear playerauctions,

I purchased 100m @.50 cents/mil. The seller intended for the sale to
be a one time sale. After I had payed, another buyer tried to buy from
the same order. The seller then cancelled the order. My paypal payment
automatically cancelled. Now I can not log in to my player auctions
account to compensate the seller for the money I owe him. Do to my
account being suspended, I am forced to compensate the seller through
DIRECT paypal. The seller's PLAYERAUCTION username/email is
********@gmail.com. How can I get unsuspended???

My questions are
1) Should I have compensated the seller immediately?
2) Will player auctions reimburse him, on top of what I had payed him?
3) Should I have included any more info in my reply?
4) How long will it take for them to read this/me get unsuspended?


Thanks everyone.