Denied
Unfortunately, your appeal has been denied.
The reason for your appeal being denied is below. Please read it carefully. If you have more information to give you can submit a new appeal containing the requested information. We will then be able to review your appeal with the extra information and action it accordingly
Previous Passwords
The passwords you gave us did not provide us with enough evidence to say you are the owner of the account. You will need to provide correct passwords to prove your ownership. If you are sure that the passwords you provided are correct, we will need earlier ones to be able to accept your appeal, the creation password would be best! The earlier the details, the faster we can get you back into game. If you believe your current password is known by someone else, please supply an earlier password. Creation Details
We require details on the creation of your account. This includes:
Date the account was created. The more accurate the better.
Country and State/Country/Region it was created from.
Internet Service Provider used when the account was created (BT,Virgin,Comcast SBC etc.).
These details can be entered into the 'Other Details' section at the bottom of the Appeal form.
Recovery Answers
The recovery answers you gave us did not provide us with enough evidence to say you are the owner of the account. You will need to provide accurate answers to prove your ownership. If you are sure that the answers you provided are correct, please use earlier recovery answers to prove your ownership of the account. The earlier the details, the faster we can get you back into game.
Contact Details
The contact details you gave us did not provide us with enough evidence to say you are the owner of the account. You will need to provide accurate details to prove your ownership. If you are sure that the contact information you provided are correct, please send earlier information to prove your ownership of the account. The earlier the details, the faster we can get you back into game.
Subscription Details - Refer to the billing payment method you entered into your Appeal form.
Credit/Debit Card Subscriptions - The Transaction or Agreement ID provided was not enough to prove ownership of the account, please provide the correct ID numbers. If you are sure you have given correct information, we will require earlier ID numbers to accept your appeal. The earlier the details, the faster we can get you back in game. You can find your Agreement and Transaction ID's in the initial payment receipt email you will have received from Global Collect.
PayByPhone/SMS Subscriptions - The PIN of telephone number provided was not enough to prove ownership of the account, please provide the correct PIN and telephone number to prove ownership of the account. If you are sure you have given correct information, an earlier PIN number is required to accept your appeal. The earlier the details, the faster we can get you back in game.
PayByCash Subscriptions - The PayByCash details provided were not enough to prove ownership of the account, please provide the correct information. If you are sure you have given correct information, earlier information is required to accept your appeal. The earlier the details, the faster we can get you back in game.
Click Here if you wish to submit your request again with new information.
