Service Dispute - Customer claiming bank is missing - need guidance

Discussion in 'Report A Scammer Archive' started by strawsombrero, Oct 28, 2024.

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Service Dispute - Customer claiming bank is missing - need guidance
  1. Unread #1 - Oct 28, 2024 at 3:10 PM
  2. strawsombrero
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    mmogoldhut
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    Service Dispute - Customer claiming bank is missing - need guidance

    Scammer's profile link: N/A

    Amount scammed: Claiming 6b missing

    Discord ID + Unique Discord ID: teemo101 / 206485786978287627

    Proof that it's their Discord:

    Explanation of the trade: Right after the server nukes today I got a customer claiming 6b of his claimed 8.5b bank is gone and I need guidance on what to do. The customer says he didn't do it, the worker says he didn't do it so I'm at a stand still. The whole situation is strange because the worker had a wallet of 2b as well as he was working on two other customers account with a total of 1.7b and both of those customers have confirmed their banks are safe and not touched. Its also strange if it was the worker why he wouldn't just fully clean the one account but that's why im making this report as im lost on what to do here as the customer wants us to get all of his stuff back and if sythe mods agree we will.

    How they scammed: N/A

    Other relevant trade screenshots: The customer is claiming nobody else had access to his account but he did send a screenshot in which hes talking to somebody yesterday in his pms stating "can you do one kc today" and the person said "he will try before sleep" I confronted him about that and he said its a different account but the same jagex launcher account and that he didn't give him the auth or info yet but im not so sure about that as the messages look otherwise. For all I know at this point is multiple people did in fact have access to his jagex account.. I will send screenshot proof in reported post for customers privacy.


    if a mod can reach out to me on discord I can provide the chat logs from today but of course the ticket is now gone with the server being nuked like everybody else.

    discord: mmogoldhut
     
    ^ GrandExchanges and ToaKits like this.
  3. Unread #2 - Oct 28, 2024 at 3:13 PM
  4. iron weed
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    Service Dispute - Customer claiming bank is missing - need guidance

    i would like to have a say in this i need some help
     
  5. Unread #3 - Oct 28, 2024 at 3:26 PM
  6. iron weed
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    Service Dispute - Customer claiming bank is missing - need guidance

    well first off. i havent giving anyone but the worker the auth an bankpin. atfer a worker is done i allow my friend i trust for 4 years play on my acc when the work is done. i change the pw an bankpin. atfer every order i do with them. so it had to be him.
     
  7. Unread #4 - Oct 28, 2024 at 3:27 PM
  8. iron weed
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    Service Dispute - Customer claiming bank is missing - need guidance

    i have pics an vids i would love to show the mods add me on discord
     
  9. Unread #5 - Oct 28, 2024 at 3:27 PM
  10. iron weed
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    Service Dispute - Customer claiming bank is missing - need guidance

    teemo101 is my discord
     
  11. Unread #6 - Oct 28, 2024 at 3:37 PM
  12. iron weed
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    Service Dispute - Customer claiming bank is missing - need guidance

    i love how your not incudling my 1b order i did with yall. he didnt evne finish it
     
  13. Unread #7 - Oct 28, 2024 at 3:42 PM
  14. iron weed
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    Service Dispute - Customer claiming bank is missing - need guidance

    i just got told right when the there discord got shot down owner didnt wanna pay anyone so the worker get hold of my acc sense he already had acces to it an took my shit off my ironman as payment
     
    ^ Bordercollie127 likes this.
  15. Unread #8 - Oct 28, 2024 at 3:50 PM
  16. strawsombrero
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    Service Dispute - Customer claiming bank is missing - need guidance

    Last edited: Oct 28, 2024
  17. Unread #9 - Oct 28, 2024 at 3:51 PM
  18. iron weed
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    Service Dispute - Customer claiming bank is missing - need guidance

    why did the worker only put 2b down an not 8.6b when the ironman had 8.6b bank on it.
     
  19. Unread #10 - Oct 28, 2024 at 3:54 PM
  20. iron weed
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    Service Dispute - Customer claiming bank is missing - need guidance

    im pretty sure that very worker has to put down the same when doing order. i didnt evne know he put 2b down intal today when this bs happen.
     
  21. Unread #11 - Oct 28, 2024 at 5:20 PM
  22. Zulu
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    Service Dispute - Customer claiming bank is missing - need guidance

    To start, @strawsombrero could you please provide proof here that your server was banned, for transparency reasons/to eliminate the possibility of the server being hard deleted.
     
  23. Unread #12 - Oct 28, 2024 at 5:32 PM
  24. strawsombrero
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    Service Dispute - Customer claiming bank is missing - need guidance

    ^ GrandExchanges likes this.
  25. Unread #13 - Oct 28, 2024 at 5:38 PM
  26. Zulu
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    Service Dispute - Customer claiming bank is missing - need guidance

    @strawsombrero thank you.

    This report has been discussed with other staff and I have concluded that:
    • It would be nearly impossible to prove who removed the wealth from the account, especially given that a third party potentially had access to the account as @iron weed stated that a friend has previously had access, and the screenshot of someone potentially doing another service. However, regardless if the third party had access or not, there would still be no way for staff to determine who removed the wealth from the account.
    • While it is not an official rule here, there was a concern that the account's wealth far exceeded the worker's deposit, and they were not notified of this. Moving forward, I would advise to make this very clear to customers as it could help them fall in line with your ToS of removing excess wealth, and to prevent situations such as this.

    With the above in mind, @strawsombrero will not be held liable here, and given the remainder of the service payment has already been refunded, I am going to go ahead and close this report.
     
    ^ Sire Emporium, Primal, Loxio and 9 others like this.
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