IMAGES:
http://img34.imageshack.us/img34/6357/chargeback1.png
http://img268.imageshack.us/img268/1790/chargeback.png
He did a claim and cancel but he called his credit card company and issued a chargeback.
TOPIC: http://www.sythe.org/showthread.php?p=5321154#post5321154