[Resolved]

[Disappointed customer]

Hi,

I ordered and paid for 200m from PartyPeteshop's site to stake.

He asked me for a photo of my id and i sent it to him. He asked for a selfie with the id that i thought was unusual and was very uncomfortable and hesitant to do but did i anyway.

A few minutes went by and then i was told they couldn't send it and they will refund me.

I asked why they couldn't send it but at that point i didn't really care and just wanted my money back so i can order it from somewhere else that could deliver it in a reasonable time.

I was then told that someone in Australia (Population of 25 million) had been scamming them and that i was being "tested for my response".

The person in the chat would not refund it and kept telling me to wait a unknown amount of time for the owner to wake up to refund me for my "safety".

I have had to dispute the transaction through the bank and i would not recommend PartyPeteShop to anyone unless they want to risk being scammed out of your hard earned money I have brought gold many times and have never had to do this before.

 

[Phillip10]

Any Mod that wants to deal with this I can provide the full chat. He didnt want to wait for Pete to validate the pictures, he didnt want to wait for a refund either. We will refund him without a problem, just need Pete to get on.
He wasnt okay with waiting, he was indeed confused for someone else but thats it about it.

 

[BlackBlasses]

Hello,

I've discussed this with @Phillip10. He provided me with screen shots of your conversation.
PartyPeteShop, like most gold shops, faces many fraud attempts.
The live chat worker recognized a pattern similar to a particular scammer from Australia and that's why he requested a photo of your ID + selfie (yes, there are many people in Australia, but your geolocation can narrow it down).
Apparently, you and the scammer look quite a like, which caused further confusion.
Phillip admitted that this was a mistake on their end.
Due to the high fraud rate in this market, it's reasonable to require additional information (such as your ID) in some cases, or issuing a refund.

I would suggest waiting for Pete to get online, so he can issue a refund, unless you've already disputed the payment with your bank.

Please feel free to post a new report, if this isn't resolved in a few hours.

Kind regards,
BlackBlasses

 

[video]

@Phillip10 Please get Pete online right away to refund this order. After what you put this customer through at the very least he needs a timely refund