Reporting LuckyCharm for deposit scam

"Pming details between him and the customer directly is of course the biggest mistake you can do as a service provider, you have no idea what information is given to a worker, furthermore no idea what is told between them. So that is a very puzzling way to solve this problem."
- Its not that puzzling, many service providers have the customers privately DM the info. Because in your case, you have at least, three people? that have access to the account. At any time they could hijack one account RANDOMLY, and not be suspected because 'they know you, are trusted, have been with you forever'.
"We did not ask his wealth no, we have ToS stating that all wealth must be removed and that we are not liable for any wealth losses on the account."
- Interesting, so a customer with a higher tier ironman account asks for a service, you know ironman can't trade wealth, why wouldn't you ask what type of wealth is on the account to ensure that the customer is placed into the right hands? This ironman could have had a 1bil bank, and you wouldn't have known until after the scam occured? What kind of circus are you running cowboy
Lastly - when you have a customer complain about a worker POSSIBLY logging into an account after the service has been completed already, its a great warning sign that you should terminate the contract, if you trust your managers as much as you say you do. As of now i can't find any solid terms to allow you to keep his deposit, as you run a service where more than one person has the details to an account. What have you done to compensate the customer? I'll be getting into contact with him to see what he would like done, as i'm sure he isn't aware of his/her 'rights' here

 

- At the end of your day its your bzness, you ultimately take the risk. If that's how you want to run it, its up to you. Though I would rather only one person have the information to someones account rather than three or four, however many managers you have. Your taking an unnecessary risk by allowing yourself, the managers and the worker having access to the accounts information. Rather than point fingers at all of those people mentioned, i would rather point fingers at the one worker, or possibly even customer. You claim its the same thing if only the worker has the information, versus your whole squad, but its not. You can take notes on individual who has a repeated history of 'scamming' accounts, though its hard to take notes on three-five people.

- this isn't true. if you ask some of the other service providers, they have a better policy and overall bzness practices. your first mistake was allowing a new worker who had already been accused of scamming log into an account with zero restrictions, i would have kept a closer eye on the guy and gave him very minimal orders, seeing how new he was. i know there was no proof that he indeed scammed the firecape guy, but its still worth mentioning that something happened and its possible it was him. its better to be safe than sorry. the second mistake was letting him onto a ironmans account above their deposit, additionally, you didnt even know the ironmans wealth?? imagine if this guy had a 1bil bank and you let a worker with a 50m deposit on it? thats just poor management on your part or laziness idk.

this is a good idea though don't forget some people may still use the normal ticket to request an ironman service

now to the original report, seeing how multiple people had access to the accounts information, you can't claim that @LmsIsMyThing solely hijacked the account, for all you know as you said, it could be the customer but i'm not saying that happened. what i would suggest is asking a bigger service provider for assistance on how to run a correct service discord. if you were not aware, people apply to work for service discords, place a deposit, do some jobs, have a friend request a service, act like they got scammed which forces the owner to payout the customer. its shitty but i've seen it happen in many larger discords, which is why the majority of service discords have a large deposit requirement, and only allow that worker to work a fraction of that deposit.

tldr; you need to pay this worker his deposit back. let me know when you have

 

Right, well now that this is all said and done you'll be receiving a twc holding a workers deposit (again) https://www.sythe.org/threads/lucky-charm-holding-my-deposit-part-service-payment
And just as a side note for leaking a customers email login, password and bank pin. This is very poor on your part, i know you said you didnt know that the posts were public or available without approval? but that doesnt make it ok.

edit - oh and for leaking @LmsIsMyThing RSN here AGAIN after i already told you its not private, my god