Yep.. got a mail back:
Hi there,
We passed the account on to our specialist macro team who have reviewed the offence on the account. We cannot justify removing the ban.
I appreciate the effort you are going to in order to have the account unbanned. Players often go to these efforts in order to recover an account as they are firstly surprised at having been caught and further surprised at the level of action we decide to take against their account.
If we were to unban your account we would not set a good example to the majority of our players who abide by our rules. We have a zero tolerance policy regarding macros we are unable to make exceptions to our rules in individual circumstances.
If you need any more advice, you should check out our Account Help forum. There are loads of helpful threads created by players for players and J Mod’s can be found there 24/7.
Kind regards,
Mod Byrne