please how can you help me? I don't want to lose my sythe account

Hello sir, how are you? I am writing to you for the following reason: I used to work for Akuma GP for personal reasons, we differed at work and no longer work together. I want to become independent and start working on my own without losing my sythe user.
I don't know what was the reason for the ban, I would like you to help me with advice on what I have to do to remove the ban in order to continue working with my account and also how I can make a donation