Need help, (RS) email problems

[robot3021]

I'm trying to get rid of an e-mail on an account I have so I request them to send a code to the e-mail I have registered. When I go to type it in, I get a message saying "The email address you entered does not match the one in our records".

Thing is, that IS the email registered to the account, so I have no idea what to do. I tried changing email addresses and attempting to unsubscribe again, but to no avail.

If anyone thinks they can help then please do so, thanks

 

[Coinshare]

You entered the NEW Email AND the OLD Email already?

If you haven't that's your problem. You need to put the code along with the new email you want.

 

[Drpingu]

Its runescape problem

 

[droptop]

Yeah, should be a runescape glitch. Try contacting the staff.