How to delete recovery questions! works 6/12/2011

To remove the recovery questions from any account, please follow the following steps:

Step 1: Go to runescape.com and on the top left corner it says support, once you have clicked support it says password support, click it.
then it says recover password ect.

Step 2: You will now be prompted to provide your username or the e-mail address you use to log-in to your account. Type in the information and click submit.



Step 3: Whether you have an e-mail registered to the account currently or recently had one, you will be prompted to provide that e-mail address. It will state you have two attempts to get it correct. Don't worry if you don't because it will just move on to the normal recovery information screen after you fail two times. If you enter an e-mail address it likes, it will say they have e-mailed you. Check that e-mail and click the link. At this point it will either provide you with a screen to reset your password or it will provide you with a screen for all the recovery information you normally have to provide. If it provides you with the reset password screen, simply look at it and move on to Step 5. If it provides you with the provide more details screen move on to Step 4.






Step 4: Either you failed to provide an e-mail it liked two times or you clicked the link in the e-mail and you need to provide more information. Now fill out all the information it requests to the best of your ability. At the bottom it may ask you for an e-mail. Make sure you provide one you can access because you will need it to track the recovery request. Click submit and within 10 mins you will receive a message indicating whether it was granted or denied. If denied, repeat steps 1-4. If accepted, move onto step 5.

Step 5: Your request was accepted! Congratulations. You must now click the link in the e-mail and you will be prompted again for the log-in username or e-mail. It will then show a screen saying "Success" and requesting you to provide a new password. DON'T DO IT! Simply look at the screen and X out of that window.

Step 6: Go back to the runescape.com screen and repeat Steps 1-4. This time you may notice it is the same process, but instead of a normal recovery process it will stated "Locked Account Recovery." Because you haven't changed the password from your previous request, your account is now indeed locked. Instead of going on to step 5 after you successfully complete steps 1-4 again, please move onto step 7.

Step 7: At this point you should have received an e-mail stating your "Locked Account Recovery Request was Successful." If it is denied, keep trying. You need to remember that locked account recovery requests are sometimes harder to accomplish then regular recovery requests because Jagex believes someone else other than the original owner is using the account. In the e-mail stating you were sucessful, click the link. It will prompt you again for the username or e-mail log-in information. Once provided, it will state "Success." This is where you provide a new password and click submit.

Step 8: Once you have completed this, log into your account and you will be amazed to see your Recovery Questions are once again "Not Set." Congratulations.



that photo is from my rs account 5mins before i made this guide ^^

Thank you again.

 

now how do you do your email?

 

Thanks , Was trying to remove from my account. Helpful.

 

Wasn't this already posted?

 

i'm having a problem getting ti locked please pm me and help me out

 

Same here a bit confused about some of these steps...


Also are you sure you didn't copy this?

tl;dr

 

okay so you recover the account yer? and when an email comes to you'r msn saying uve recovered ur account , go here to change ur password.

dont change ur password, DO NOT! CHANGE ! UR! PASSWORD!

then repeat from step 1, go to recover ur account again, and since u never changed ur password the acc isnt in game kinda thing, then itll lock ur account and u recover ur locked account. if that makes sense.

 

last photo on guide is mine, and most of the steps i re-wrote.

 

Worked for me, ty for the guide, <3.

 

thanks keep this in mind if I ever need!

 

well im trying this method and ive got to the recovering a locked account no response yet Date is 12/18/11 (when they changed the site around)

 

I just tested it, it works.

Thanks a lot!

 

Can you recover an account locked account with little information. ? im not the owner

 

in all rs webs its leaked... but anyways thx

 

Sick guide. im going to use this on the account im about to sell.

 

thanks!

 

Haha, nice guide worked a treat

 

Will try this in a bit when I'm selling my main.

 

Worked perfectly as of today. I deleted the recoveries from my account smoothly.

 

Awesome.