Mod assistance with serviced account banned

Scammer's profile link: BOU
Amount scammed: to be determined
Discord ID + Unique Discord ID: same as below
Proof that it's their Discord: (will post when home and can also post from a home IP then) *edited* Screen capture - 986a7000a83796c884762b62775db854 - Gyazo
Explanation of the trade: paid for services to max account except for 3 skills.
How they scammed:

first of all, this is not necessarily a scam report, I’m looking for some guidance to resolve a dispute between me and BOU. I initially contacted BOU and the Elite AGS server around 10/10/2023, along with other service providers, obtaining quotes to max my account for me. The ticket was picked up by Seuwey(who is now banned for using cheat clients on customers accounts Seuwy, UID - 527218073762136074 Scammer) judging by this thread I have good reason to believe this was my account in question and the fact BOU has admitted he should never have let him take the order gives me good belief that this is the case.

after Seuwey was removed from the server, BOU himself has then taken over the order. During the order itself, the account was banned twice for 3rd party client. After the first ban, for 14 days, I requested that BOU move to official jagex client to avoid any issues, however he advised me that multiple of his customers received the same ban so it was jagex on a false ban. I have little time irl to be spending on this due to family and work commitments so looking into this was the bottom of my to do list, and as BOU had been pretty honest with me I assumed what he was informing me was correct and he continued to use runelite. Fast forward a few weeks to the 28th, the account is then perm banned for the same reason. This is either a delayed ban or not a delayed ban due to the possibility of BOU using third party plugins. I suspect the latter, and it to be a delayed ban.



Other relevant trade screenshots: staff see deleted

 

Apologies, this was written on mobile so feel I've missed some bits.


During the time of removing seuwy, Bou confirmed he had suspicions (but never eluded to the report) that cheating was being used. The only reason I was able to locate the report was I am a bit of a lurker on the report a scammer forums.

BOU also confirmed in deleted post, he should have never let seuwey take the ticket in the first place meaning he knew about these practices prior to accepting my order.

In total, cost of services 7.25b. (haven't quite worked out the gained xp by hand by bou and the confirmed botted XP by seuwey.)

In my opinion compensation would be due, even though TOS states no refunds: #丨terms-of-service | Elite Accounts | Gold | Services - Discord (gyazo.com)
#丨terms-of-service | Elite Accounts | Gold | Services - Discord (gyazo.com)

(number 5)


It also states everything is hand levelled (number 6) BOU's TOS was breached by his worker, and I am paying the price for it.

When you enter BOUs discord, there is just a blanket TOS page that is not forced to be "accepted" and there is no way like some discords to physically "accept" it. Under this, and other rulings I believe that the TOS should not be upheld and that I should be entitled to a refund/compensation.

For the public, BOU has offered me 150$ as GOGW which after paying 7.25b + an almost maxed account is incomparable to the loss sustained. Staff - please see deleted for WOM link to point of ban.

 

Hi,

busy so will properly reply later when not on mobile.

There are multiple factors here.

1) Yes Seuwy was removed for using cheat clients and yes, these things can result in a delayed ban.

2) we cannot prove if you yourself were logging in and playing which could have caused a ban.

3) We only use runelite, which is an approved client from Jagex, you were sent all screenshots.

4) Our TOS acceptance method is no different to a lot of big players in the market, if the TOS acceptance method is not an acceptable way of accepting TOS in the eyes of Sythe, how is their TOS acceptance justifiable? One being chicksgold

 

You accepted the TOS, and as I said to you, I am just as disappointed on this outcome as there was more than 2 months worth of progress, including multiple 99’s completed.

Because I cannot confirm if you caused the ban or Seuwy, and with our TOS in place, there is no justification to issue you a refund. Out of kindness I offered you $150 USD for uncompleted works which was/is not required of me to offer you, seeing as you were unhappy with that I suggested you take it to Sythe.

 

Yes, I'm also disappointed in the outcome. There was 3 1/2 months worth of progress. I work 12 hours a day, it's quite easy to see via WOM if I've been logging into the account and doing anything as pretty much anything end game related would be XP logged or boss KC'd. Again, this is easily visible on WOM, and if the account had been moved or bank changed etc. you would have noticed and you're now using that to try fob it off onto me. And you know this because I even had to ask you for the password as I'd forgotten it.


Even if Sythe believe the TOS acceptance to be valid, it was breached by you first allowing Seuwy onto the account, and again as you stated you should have removed him earlier, or not allow him to take the job which means prior to accepting the job you already had your suspicions. Yet allowed him to take a 1k$ order? #jake-powerleveling-order | Elite Accounts | Gold | Services - Discord (gyazo.com)

 

Shitty replies as I’m not at my PC, so my apologies..

Seuwy was only removed and suspension was only arisen when he failed to produce runelite screenshots, us promptly removing him from the team was the best case scenario.

Again, a lot is speculation, there is no way for me to prove if you were logging in or not, the fact runelite was used should not cause any 3rd party bans, which only leads to the belief you were infact logging in/playing.

TOS is put in place to protect both the customers and the service providers, you agreed to this when creating a ticket.

Customers/service providers cannot just void a TOS whenever suited, otherwise it’s just the Wild West.

If I had knowledge of him using cheat clients and had I not taken prompt action against him, I would take full accountability, yet this is not the case

 

You’re blaming me, and accusing me for logging on but not once in the 3.5months did you mention it to me?

I’ve paid you to do the service because I don’t have the time to do these skills.

also, there are runelite plugins which can be bots and forked into runelite so who’s to say it’s not you?

And let’s not forget about your other customers that received the same ban under your services which you mentioned to me and is included in my screenshots, I gave you the benefit of the doubt based on how open you was with the seuwy situation (or not so open as you failed to mention that he was botting on my account). So maybe it’s not just a one off. I’ll await a sythe mod to review everything and we can let them determine.

 

I’m not directly blaming you, I’m just saying that there is a lot of uncertainty, on our side we have followed our TOS and acted accordingly.

Yes we had two other customers banned for 3rd party clients but these were two separate workers on two seperate customer accounts. With what you’re suggesting, I’m to believe two separate workers and myself are using cheat clients.

doesn’t make a lot of sense when I went out of my way to remove a worker I proved was using them..

It is out of my control though on what customers do whether it be botting/or using cheat clients, and as we state in our TOS that customers must not log in while being serviced it still doesn’t stop people from logging in, this not only happens with us but other providers as well.

 

Keep in mind, we work on a shitload of accounts, and have been in business for quite some time now gaining a ton of vouches, if my team and I were actively using cheat clients, I’m sure there would be more concerns arising than just yourself.

 

At my PC now,

-----TOS Acceptance----​

TOS acceptance is clearly shown in the below photo when creating a ticket. If you don't agree to the TOS then its simple, DO NOT create a ticket.

Screenshot - 83d7a8d72342006d2a0258a6b55231e9 - Gyazo

As I mentioned earlier, some big players have this same acceptance method.

Chicksgold - Screenshot - 01ddd3093777af7748cbf560f435cbb5 - Gyazo
Ace Services - Screenshot - 88a5764f86a384e5658842bb95929249 - Gyazo
Boostedmmo- Screenshot - 477ff657bb2a50ea31795be4b04ad9d0 - Gyazo

This is only a few, this method is not uncommon.

Trying to say that my TOS shouldn't be upheld is a joke, disregarding everything aside, TOS is the main issue here, he agreed to it when creating a ticket and as TOS states:

Screenshot - 28f4673485edd01d60be98d7f1479291 - Gyazo

5. We are not responsible for any infractions on the account. This applies to any type of ban.
6. A refund won't be provided if the account is banned. All services are rendered by hand, with no bots, scripts, or automation of any kind.

-----The ban----
​

I cant stress enough, there is no way for me to prove that you weren't logging in and checking/playing the account while you had an open ticket with us for powerleveling, all i know is that my team and I have a reputation to keep and a business to grow and have a zero tolerance for any type of cheat client/plugin use. You can clearly see that with my dismissal of an ex-worker who was deemed to be using these.

Simply put, i have far to much to lose to risk allowing my team to use any such 3rd party clients or plugins. We have a large clientele base and there is no knowing if some of these people are using cheat clients/bots, because of this and a prime example being this case here, we simply will not take responsibility for a ban that has been caused by the owner using bots/cheat clients.

I mentioned earlier that although i am not directly blaming you, i will not take accountability for any type of botting/3rd party ban caused by either the customer and/or other service providers used.

-----Seuwy----​

I know you're clasping onto the fact we had a worker who was deemed using cheat clients on your account, they were promptly removed and are not associated to Elite AGS.

If this person was still a worker of ours and was actively working on your account during the ban AND if i had known about it, then yes.. I would take accountability for negligence of allowing a worker to continue working on a customer account but the fact is, that is simply not the case.

 

@Pirate thanks for picking up this report.


I’m at work for the next 12 hours so it’s tough for me to type out a full response.

I want to make it abundantly clear I have no reason to log into the account you was working on as I also have a 2277 total account I use. Why would I bother using that account when I have a complete endgame account I can login to any time and then get it banned?

More than happy to provide evidence to mods once I am home of this.


Your workers are also part of plugin discords for runelite (shismo) as has been pointed out to me.

even if nothing is upheld for me here I just want everything to be clear that you have had customers banned for 3rd party clients multiple times resulting.

your new “co-owner” who is never online is also part of that same discord, however as that discord account permanently appears offline I can only see it there by mutual servers.


Staff see deleted for images of this

once again apologies for the next 12 hours my replies will be scuffed as I’m on mobile and at work.

 

Essentially, long story short that sums it up.

The main issue here raised is that of the TOS, he claims that my TOS was void because its a 'blanket' TOS which he claims to have not accepted, yet as i said above the TOS was in place which he accepted ultimately meaning i am in no requirement to refund him.

 

The co-owner doesnt even work on accounts, and again.. its not uncommon for management position holders to join discords and check whether workers are in these discords and potentially using botting scripts or clients.

 

You have workers in a runelite plugin discord, meaning the 3pc ban is still a possibility.

you have me banned for 3pc, which seuwy was using.

this is all pointing at the ban is with you, please stop trying to push an agenda I’m secretly logging into an account when I get if I’m lucky 1hr a night to log in, and if I do, I use my 2277 account that I already have. Once again for staff, happy to show this tonight that I have a max account which I have linked the WOM too.

 

Feel free to send me the information on which workers, as far as im aware none of my staff are using anything but runelite.

Seuwy hasnt been a member of Elite AGS for some time now, yes there are things such as delayed bans but it seems like you are simply using that as your saving grace to get a refund.. the second ban (perm) is not explained.. The only thing that it then points to is that you were indeed logging in when you weren't supposed too.

All this falls back on the TOS which you agreed too.

 

Rather than going back and forward with you, it's quite simple from my point of view.

You agreed to the TOS, and as such.. I have no obligation to assist you with any bans.

 

For the public, and thanks to the assistance of some kind people I’ve ended up down a rabbit hole that shows BOUs coowner is in almost every rlpl discord as well as paying for subscriptions. I have shared this with pirate on discord until I get home to provide proper screenshots (unless he is happy with the current ones provided)

 

And finally, for clear timeline


13~ October paid for service

23/11/23 seuwy removed from discord due to potentially botting

no other worker except bou logged into account - he is pushing I’ve logged in with no evidence, or no questioning to me at all during the entire service. Once again I have a 2277 account already, was going for a second.


03/01/2024 1st ban, temporary 14 day 3pc along with the wave rlpl got hit.

then again same reason for ban 28/01/2024 when the second rlpl ban wave happened again.