Jagex Email question

How long does it take for them to respond to emails on average? Anyone got any experience? Does it help banned accounts to email?

Edit: Help! ive been waiting a week, how long should i expect this email to take to respond? Do you think they flagged my email or ip or something? How long have you guys waited for email from jagex?

 

should take about a day

 

its been 3 days

 

Yo can I get their email? I'd like to see if I can try to get my account unbanned

 

Woot! just got my account unbanned 2 mins ago! I love Email


Emails: [email protected]

[email protected]



P.S. for the parents email you have to act like a parent otherwise your not going any where.

 

Good job. Was it a really good account?

 

yes its level 100 ands got 70m, but now ive got another account to unban

 

Good luck unbanning it.

 

What did you say to them?

And what were you banned for?

 

Ya well i just unbanned my muted account, But the macro account isnt but ya.That's why I was wondering about email lengths.


but I said a bunch of stuff that sounded legitimate.

 

what are you saying in the emails

 

well i say how sad i am that someone hacked my account and how it wasnt me( truthful on the macroing ban) and they accept it if your kind to them

 

do they email you back notifying you its unbanned or is it an in game message

 

They give you both answers

 

I bitched about a ban to [email protected] and they responded in under a day.

 

oh because im still waiting, maybe they fleggeed my email address and ip. IDK, I just want them back, what was the answer to your guys?

 

Tried the email thing, they replied:

Thank you for your email about your child’s account.



If your child has received a ban or mute, it will be due to the actions of their account in-game. To view the information relevant to this issue, they should login to their account and read their inbox message here. The inbox message will explain the reason for this action in detail. Once the inbox message has been read, we offer the opportunity to appeal the decision here.



As a parent, I am sure you will appreciate why we encourage a respectful and responsible environment for all our players. When players act otherwise it has a detrimental effect on the game and other players.



If the appeal has been unsuccessful it is because we believe your child’s actions are unacceptable in our game. Please let me assure you that we conduct a thorough review process for all our appeals and do not take any decision lightly when deciding upon the future of an account.



When reviewing the appeal, we always fully consider all information held on our system. This helps us establish whether the account owner was in the control of the account at the time of the offence and understand the context in which the offence occurred.



If your child’s account is at a point where they feel they are unable to continue playing, they are always welcome to create a new account and make a fresh start.



We take into account all information provided to us by our detection systems to identify whether the account holder was in control of the account at the time of the offence.



If we do not identify that the offence was committed by a hijacker, then ultimately the account owner is responsible for the activity of the account, as set out in our Terms and Conditions.



I appreciate this is not the response you were hoping for; however, we feel that it is unfair to return accounts to game that have gained significant advantages over other players by using rule-breaking methods.

Any further emails regarding this particular matter will be met with the same response.



If your child is under 13 years of age, please do not supply their personally identifiable information, such as full name, home address, email address or telephone number.



I hope I was able to help. If you have any further questions, please seek information in the designated customer support area on our homepage.



Kind regards,



Mod Al

Community Safety Team

 

Disregard this post, my internet browser messed up and showed only one post

 

Yeah they definitively don't unban accounts over email, that's not even their job.

 

they do sometimes, it worked for one of my accounts, should i just wait?