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Help Paypal Unathoraized Claim Paying

Discussion in 'Help & Requests' started by Luwdas, Nov 29, 2010.

  1. Luwdas

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    Help Paypal Unathoraized Claim Paying

    Hey all,i was selling party hats and sold some yesterday for 400+ bucks and today when logged in my paypal i saw that someone made "Unathoraized claim" saying someone hacked his paypal account,i'm 100% sure that he sended from his own paypal and the same ip like paypal are created and using...I need to reply to this:
    Status: Waiting For Seller's Response
    Status Details: The buyer has filed a claim stating this transaction was made without the account holder’s knowledge or consent. Please click Resolve Claim Now to view your options to resolve this issue and how to provide relevant information will help in PayPal’s investigation. We must receive your response by 7 calendar days from case creation in order to include your input in our investigation.
    Any ideas what to write??? If someones help me im going to pay good

    NOTE :MONEY WAS SENT AS A GIFT
     
  2. video

    video Add video#0001 to sell gold or bitcoin many methods
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    Help Paypal Unathoraized Claim Paying

    I've successfully dealt with this exact kind of problem, and paypal awarded me the money. Take pictures of your msn history, chat logs are fine, make sure to highlight the parts where he reveals what his paypal email address is (hopefully he did that...). Give paypal a call as well, and just explain that you are a seller of virtual goods and that this person received their goods and you believe it to be their own paypal account (include pics of where you say like "thanks for trade" in your dispute).

    If they're using a proxy, paypal will figure it out. They have a large list of known proxies. There is a problem if they stole someone else's paypal account though and used it to pay you. Hopefully that wasn't the case
     
  3. Luwdas

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    Help Paypal Unathoraized Claim Paying

    The fact is that i'm 100% sure he was sending from his ip...So this claim is fake
     
  4. Luwdas

    Luwdas Member
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    Help Paypal Unathoraized Claim Paying

    Anyone?going To Pay Good
     
  5. Pokemoners

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    Help Paypal Unathoraized Claim Paying

    What video is saying is that you need to prove that his IP is the same for his MSN and his PayPal. Provide proof that it is indeed him and that it is HIS PayPal.
     
  6. Inner Rebirth

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    Hopefully you get the money. I'm interested in seeing the process.
     
  7. Luwdas

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    Help Paypal Unathoraized Claim Paying

    Ok right received today a letter from paypal :
    We have completed our investigation of the transaction below and were
    unable to find evidence of unauthorized access to the buyer&#8217;s account. This
    case was denied to the buyer and no funds were recovered from your account.
    But my money is still held??
     
  8. Arnoldas

    Arnoldas Forum Addict
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    Help Paypal Unathoraized Claim Paying

    Call to PayPal.
     
  9. Hahanerd

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    Help Paypal Unathoraized Claim Paying

    Because it was a virtual good, I don't necessarily think it'll do much good. Your best bet is to call PayPal themselves and explain the situation. I've done it myself and fortunately, won the claim. Next time you trade, be sure to put a note that says 'This is for virtual items that I've already received.'
     
  10. Inner Rebirth

    Inner Rebirth Forum Addict

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    Help Paypal Unathoraized Claim Paying

    What do you mean "put a note"? Make the buyer put a note afterwards or what? Sorry, I'm sorta new and don't understand everything just yet. :p
     
  11. Luwdas

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    Help Paypal Unathoraized Claim Paying

    This case is already closed,but i dont understand why the money are held now?
     
  12. Luwdas

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    Help Paypal Unathoraized Claim Paying

    Anyone?
     
  13. xeleration

    xeleration Grand Master
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    Help Paypal Unathoraized Claim Paying

    You were paid with a stolen Paypal or credit card.
     
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