Internet Connection Problem

Posting this on behalf on Shinee

"OK, the problem is that the only thing i can do is go on msn, no sites works nothing.
the sites show up
The webpage at http://www.something.com/ might be temporarily down or it may have moved permanently
to a new web address.
Error 105 (net::ERR_NAME_NOT_RESOLVED): The server could not be found.
Also i used a enthernet cableand a wireless adapter still the same problem.
Also whilst im connected to the internet right now the whole network
doesnt work. (e.g the internet for my ipod doesnt work whiles its connected.
I have restarted the modem Alot of times
turned firewall off
I do not have a antivirus program"

What Should he do?

 

What browser is he using and can any other programs connect to the internet?

 

Call the ISP. The net might be down.

Also, try connecting directly to the modem instead of the firewall.

Can you ask him to go to start --> run --> CMD and type "ipconfig /all" and copy + paste what it says?

That will rule out many possible options and give us a better understanding of what is going on.



Brandon

 

Hes offline right now , Ill post when he gets back.

No , He can ONLY connect with msn.

 

Simple..the browser is connected to use a bad internet

 

ok guys im on a different computer atm,
the browsers i use is google chrome and internet explorer

and how do i copy and paste the stuff in cmd? so i can show u the ipconfig status.

EDIT: the ISP isnt down because the net works on the other computers and my ipod. also its been like this for 3 days.
Also no other programs works on the internet other then msn.

 

what does that mean?

 

Check if your computer is set to use a proxy. Open up your internet explorer, click tools - > net options - > connections, then click lan settings.

Uncheck the box, you may be connected to a faulty proxy.


Also clear your browser cache


Brandon

 

all the boxes were unticked also this happened suddenly so yeh..

 

It's not a browser issue.

It also doesn't seem like a router issue either.

However do some basic things like unplug/reset your router.

Also try going to Run>CMD>ipconfig/release
Then type ipconfig/renew
Then type ipconfig/flushdns

If that doesn't work, the problem could be attributed to some sort of malicious software.

 

yeh it doesnt work.. u think i should just format my computer?

 

Yes, definitely try that if you don't have anything important on it.

 

if i format the comp then all my songs and apps in itunes will get deleted how do i save it?

 

External Hard drive. / BIG Usb.

 

Back them up?

If you have a second computer set up the library sharing and drag them over. If not you'll have to resort to an external drive or even burning them to disks if absolutely necessary.