[Resolved]

Scammer's profile link: Accountwarehouse
Original selling thread: Bought it off their website but here's their Sythe link
Proof of payment:


Proof of contacting seller:




Discord ID + Unique Discord ID: N/A, all via their website and email
Login username of the account: dux175
Terms of Service that was agreed to:

• TOS, Terms of Service
  
• Warranty Information

Other relevant trade screenshots:

Here's the story as to what happened. I initially bought a different account from AccountWarehouse and when they delivered the account it was recovered by the OO so I opted for a different account of the same value (which is the account in question). Delivery went fine, everything worked as should. I went and bought 2B which I have proof of and played the game as I would. I then went to resell the account (which I am definitely allowed to do, but did not do) and turns out the account was already recovered by the OO.

To combat the claims that I had sold the account and I'm looking for it to be recovered, I left the account on the email that AccountWarehouse provided as changing this voids the warranty. In the email, they get forwarded all emails to [email protected] so any password resets, email changes would've gone to this email. So now that's ruled out.

Now they refuse to help me with anything other than providing the recovery questions which did not work. Posted a screenshot below. According to their TOS they need to give me store credit of 100% since the issue was within 60 days of purchasing the account. But because of their poor business practices, I want a 100% refund. I am 100% entitled to this, a) because they don't sell Runescape accounts anymore so I can't even get a replacement and b) they're not holding up their end of the TOS so neither will I. I refuse to have any further interaction with them in future.

 

Accountwarehouse has now updated their TOS AFTER this has happened. I've got the old TOS I agreed to here, and this is what I was emailed:



Also to add further on this, there was never any mention in the other emails that the TOS I agreed to had this clause in there. Very very convenient that all of a sudden it's there.

 

I’ve just sent them an email with a link to this report. Hopefully they reply soon.