Staff responses to ban disputes.

All of the "go aways" seem to be really rude, if the user did wrong and deserves to be banned there's no reason to act like a child and respond so harshly. Even if they said something first, the whole well he started it response is really just play ground behavior.


Be polite, it's Christmas for fuck sakes.

 

Agreed. I hate to see people getting denied without an explanation.

I understand that it takes a little more effort to type out an explanation than just type "Go away", but you got staff because you're a trusted and hard working individual.

However, some disputes really deserve a "Go away", but then some people are honest, like one I saw today, who made an account for someone and then got banned for evading or something. Do an IP check, it takes 2 seconds, if all the kid did was register a scammer unknowingly, I think he should be forgiven. Its not like he scammed people himself.

 

I agree with this, I know the user has done bad things to the site and even if your going to deny the pardon or dispute you could at least give a reason then a simple comment.

 

100 percent agreed. There is no need to be rude.

 

I've seen a couple where they have been told why they were banned and then made another one and the staff then says "go away" which I think is fine.

And maybe they have strong evidence that we can't see so they just tell them to go away because they probably know why they were banned in the first place.

 

I agree but In some cases where the person has made 4 or 5 disputes that have been denied I can understand why a staff member would get annoyed and just tell them to go away.

 

Normally those users have posted multiple disputes/high pardons within a short space of time. They are looking for sympathy when they know they've done something bad, but they're not going to get it. It's best to have a hard-line approach in my opinion, they know why they have been banned and they shouldn't be wasting the staff's time.

Although I partially agree on the whole "go away" thing is in-correct, in some cases it's almost necessary. You can't see all the threads unless they've been approved by a mod in the dispute forum, and those people will post dispute after dispute. It get rather annoying for the mod to have to tell the user to stop posting, so in some cases the "go away" thing is necessary.

In some occasions the only way to beat the little kids is to join in there little game, they post childish disputes, we post childish responses. If you can't beat 'em, join 'em.

 

The whole "If you can't beat 'em, join 'em" just degrades the staff member that chooses to follow that road in my opinion. I have no respect for those who can't be serious in serious situations. I looked at the dispute forum and every response looks rushed like it's a race to who can answer it first.

 

You've got to understand that we've got a life; they post several disputes, one after another, it's naturally going to get annoying. The best way to treat these people is to tell them to go away. They won't understand you if you tell them you've been banned for ban evading or scamming, they'll continue to post dispute after dispute till they get their way. In short it's not going to happen, and the best solution is to tell them in a way that they will understand, to "Go away".

Let me highlight to you that; you don't see all the disputes, all disputes/high pardons have to be verified by a Global+. They've got better things to do on Sythe then to answer each one of those disputes in a nice way, because to be frankly honest those people will just keep on coming back.

I'm not saying that "Go away" is a good policy to follow, but in some cases it is necessary and understandable in my view if it is answered in that fashion.

 

If you don't have the patients to do your work than find another job. It's not very hard to answer a dispute without coming off like a complete douche bag. How hard is it to make premade responses for such cases?

 

I don't see a problem. If they're continuing to make disputes after being denied, telling them to go away is acceptable. I don't even see this as being a rude comment. Banishing them from the site is, essentially, telling them to go away; they're no longer wanted or welcome.

 

It's not that we don't like this job (we love it), we're trying to keep this site safe from vaders/scammers, you've got to understand that. In some cases, the only way to stop these people from posting dispute upon dispute is to tell them to "go away". In regards to premade responses, they've got a brief explanation of their ban laid out in their ban reason when they try to login.

 

If I tell someone to "Go away" it because guess what, I want them to just go away. In other words they are completely wasting my time.

Some people just need to be told the hard way sometimes as well. Also 90% or more of these banned members knew exactly what they did and try to play it off as if they don't know, thats why the responses are harsh.

Also you ever notice how many of these kids lie in the dispute forum? Its over and over and over. If they lie then they deserve whatever reasons they get no matter how harsh it is.

Also if they come off as disrespectful I am coming right back at them just as disrespectful. You get what you give and that how it is.

We treat respect with more respect and no respect with no respect.

 

Couldn't just deleting the dispute if they post more than one instead of posting "go away" solve this?

 

Their ban explanation has nothing to do with premade responses to their disputes considering they're completely different topics. If you love your job than show it, no one has to be happy and cheery 24/7 but being bitter and only showing your anger just really gives off the wrong impression. All I see is the love of power and control.

People have feelings, and even trolls have a heart. Be the peace maker and stop fueling the fire.

 

You also have to understand that the explanation has already been given to them before, but they just come back to troll/waste time.

But if it's their first time posting the thread and they get a response such as: 'Go away', then yes it's pretty harsh to say that without an explanation.

 

They might be wasting your time but guess what you have a team behind you that can help you. If you don't want to answer their dispute then let someone else do it. I just went to the dispute forum archive and all I see is FireZ, it basically looks like we only have one global.

 

The reason Murdertrain got a "Go away" response is because he already 541% knows he has no chance at an unban.

So I pretty much told him to just leave us alone, and thats exactly what he should be doing. Even after 6+ months he doesnt seem to get the idea yet.

 

How somebody could be rude this time of year is beyond me, but anyway everybody should be nicer to each other in general.

 

Point being they know why they have been banned!

They come back to look for sympathy, they don't need loving, they NEED to be told to "Go Away" because quite honestly they are not wanted on Sythe. They know their ban reason, and they shouldn't waste the staff's time with a ton of disputes.

We are the peacemakers; between the scammers and yourself. We have power and control for a reason, and it's not for the love of it. We're humans, contrary to popular belief. As explained by my peers, these people are NOT welcome on Sythe, if you feel otherwise; you can post a better dispute for them, the staff would be happy to review it if errors were made initially.