Hi, I was the seller in this order; and I'd be happy to shine some light on it.
I operate as "Animes" on Eldorado.
This customer purchased an OSRS account from my store on Eldorado, you can see in their evidence; that right after purchase, I offered them a registered email change link, and as-well asked them to import the account to a Jagex Account.
This is to do a few important key things:
1. The registered email change link gives them what is known as "Full Access", because their email becomes the registered email to the account; letting them do password changes .etc
2. Importing to a Jagex Account makes the account nearly immune to locks, as-well as third party recovery attempts; which is standard practice in re-selling accounts, since the new owner will have a different IP than the original owner as-well as seller; making the account prone to locks.
I went back and forth with this buyer for over a day trying to change registered email to theirs, and they kept saying over and over again; that because the original email on the account (the one that was used to login) wasn't the same as the registered email, that the account was not full access - but this is simply not true; because the account was simply currently registered to a burner email address, which I had access to; and was ready to change to the customers. I've attached a link of this straight from Eldorado staff:
Screenshot This is because when dealing with account re-selling, you can't rely on the original owners to do email changes for your customers .etc; it's better to have full control of the account you are selling - so burner email addresses are used to hold accounts before customers purchase them.
Instead of taking the registered email change and importing the character to a Jagex Account, the customer instead rather; opened a dispute and tried to argue the account was not full access, in the dispute; while Eldorado Support was in the chat - I told him I was ready to change the registered email to his at any time, and would recommend importing the character to a Jagex Account as-well after changing to prevent locks; the customer chose to stick by the dispute, and not change the registered email.
I knew the customer would lose the dispute, so I kept pasting in the chat the TOS of Eldorado; basically showing him in advance that he would lose the dispute, that this account did indeed fall under the definition of full access.
Some more screenshot's from the chat:
Screenshot Screenshot
Around this time, Eldorado Staff entered the chat and said this:
Screenshot "full access means the current email + access to it."
When the buyer still wouldn't take delivery of the account after Eldorado Staff chiming in, they lost the dispute; since I attempted to deliver the account as described, with full access.
After losing the dispute, they started threatening me - as-well as Eldorado in the chat and I actually replied still by offering them a registered email change lol.
Screenshot Screenshot
Also worth pointing out, that while EldoradoGG owns the platform; I was the seller, so I'd like to take full responsibility here. I'm confident to take this, because I know I did nothing wrong.
