Corey

Please note, most of this took place over a year ago. I have been through many different computers, and as Corey delayed paying me back, while simultaneously myself being too lazy to gather the information he was continually requesting, more and more evidence was lost. I have spent several hours extracting as much evidence as I could and writing this report. In addition, please do not treat this as a harmful scam report. I'm posting this so it can be dealt with in a judicial manner. Corey demanded some evidence, and I gave it to him several times, but each time he 'lost' it inconveniently, so I'm also creating this post as a means of safely archiving the evidence I gather.

This report will be very long and in chronological order. I can summarize and explain the content to a staff member via Skype/MSN. For your sake, please pretend that this is an eBook you purchased, titled 'Into the lives of RSUltimate Workers.' It's quite interesting to read, so if you can spend some time to do so, it'd be great. Keep in mind most of this report is recollection of what happened after looking over evidence. Some of it may be untrue, as I may remember it differently than it actually occured. Please take Corey's side into consideration.

Link to User's Profile: http://www.sythe.org/member.php?u=226018
Basic Issue: Portion of pay owed back and possible negligence, costing hundreds of dollars
Date: March, 2011


Background Information: Corey worked at RSUltimate. During his time, he and other workers were introduced to a series of security procedures that they must perform correctly. Many ammendments were made to these procedures as time went by, and most of it was described through a group conversation. In fact, until I became more aware that I may have to file a dispute against my worker in the future, I never asked them to sign our agreement. However, finally, a legal agreement was signed, outlining most of the details previously discussed. Please keep in mind that Corey knew very well what these procedures were, but partly due to my lack of leadership, many workers, including himself, slacked off on what they were supposed to do. This caused the biggest chargeback in RSUltimate's history, referred to as the Mayberry chargebacks. With over $6,000 in chargebacks for a sales period of a little under 11 days, this hit us hard, and as a result, RSUltimate was finally shut down. None of the workers were supposed to deliver so many of these orders in such a period of time. Unfortunately, with me being inactive, workers quickly let these sales through, as they were paid highly for large orders, and frankly didn't care for the security procedures outlined.

After the chargebacks, I was stunned, and didn't deal with the loss immediately. I continued investigating into the issue for a month or two after it occured, and came with a final judgement: almsot every worker was responsible for these chargebacks, as the person got through a lot of our security procedures: mandatory calls were ignored by my agents, the customer who charged back changed IP addresses, changed Runescape names, changed Google accounts, and displayed many other fishy behaviors that should have constituted a block of purchase by my agents. Under the agreement, these agents were fully aware that they were responsible for their negligence, and they owed the full amount of our loss. In essence, they abused the system to their advantage, and once they realized what was done, many of the agents bailed when I became more strict with punishments for negligence: they simply didn't want to do the job properly. As many of them said, it was 'too much work' and I had hired a league of extraordinary lazy gentlement. Out of this also spiraled my workers taking off with their stock (some of them) and for Corey, defiance.

Originally, Corey went against the legal contract he signed and everything else he agreed to fully. The reason that led to his originally dismissal was showing up to hours late, etc. When I wanted to enforce the penalties he agreed to, he became belligerent. Finally, he quit without any type of formal notice, and demanded his pay ahead of time. Going on what he agreed to, I said his pay would be held until that Friday, or something very similar to that. In fact, on the contract, he agreed that his pay may be held indefinitely, with all damages assessed by his actions subtracted from it. However, since I was somewhat on probation for my previous ban earlier in 2010, he used that to his advantage by going to Finn. Finn then told me to pay him immediately, going against the legal contract, or I would be permanently banned again, and I was forced to in that manner. During that time period, I was temporarily banned on Sythe for the wrong reason, so I could not discuss this with other staff members. Once I was unbanned, I private messaged Sythe about the contract, and he said the contract was reasonable as long as I have evidence that they signed the contract.


This period followed Corey refusing to pay for at least the commissions he owed me back. In the contract, it states that commissions are based on total sales, and obviously, when money for a sale is taken back by the customer, the total sale actually becomes -$10.30 after chargeback fees. And once again, remember that Corey knew this very well as we had been through procedures for when chargebacks were filed. It was generally accepted that if the worker is found to be at fault, they cover the full amount of the chargeback, and the money they were paid for delivery, and if they were found not at fault, they would at least owe the money they were paid for delivery back.

Corey continued refusing to pay until I told him I had evidence (which I did) that he was negligent and owed me the full amount. I was just trying to be nice and put it all behind us, but with $6000 of debt to pay, I at least wanted the ~$600 given out in commissions for the deliveries that were improperly done. He finally agreed, but decided to be very difficult: he wanted proof that he actually delivered the orders, which he already had.

And once again, based on the contract, he was supposed to keep evidence of deliveries. Due to his negligence, he lost these evidence, even though it was agreed that he would hold it for 180 days. He continually demanded evidence, and I was very busy at the time so I put it off. As time went by, Dorianking paid off a portion of what he owed, Hahanerd, and some others also owed the delivery fees they owed me back. Corey still didn't.


I contacted Corey once more when I was ready to compile the evidence, and he told me he was in a bad financial situation, even though at the time he was running his own gold site.


By this time, it would probably have been until after Summer 2011, and I finally sent him the evidence over Skype. No response. I sent him more messages. Again, no response. It was clear that he was ignoring me, so I private messaged him on Sythe. He denied receiving the Skype messages and once again, reiterated his financial situation. This was quite some time after I sent the evidence, so again, it was lost.


Another few months passed by, and I sent him the evidence oncemore, this time, through the messaging system. Again, no response. A few more months passed by, and I finally came to it again. This would be the most recent batch of evidence I sent, and finally, I have proof saved. Keep in mind the older messages were lost due to the limited private messaging system.

Once again, he claimed he lost the evidence. Please keep in mind that there is absolutely no need for this evidence, as Corey knows very well he worked for RSUltimate, and knows very well he delivered many of the Mayberry orders. Right now, all I can find is evidence of about $150 that he owes me back in unrightful fees he's held for over a year. Originally, when I sent the full evidence that he 'lost,' it was closer to $200+.

In the meantime, while being so financially hardshipped and unable to pay me for all these months, Corey has enough money to become a Dragon Dyce host, paying billions, and millions of gold per week to stay in the clan. Obviously, it's more important to him than settling old debts. So, without further adue, here's all the evidence I could find, and some conversations with Corey in recent times. I'm sure we're both regarded as fairly trusted, so I would appreciate it if this dispute would stay open to all details, whether backed by evidence or not, until the other party claims it never happened. It's very hard for my to extract any further evidence. I do have all my Skype conversations, voice logs, and much more throughout my five hard drives, but it will take days to organize them.

Conversations:

I gently bring up the subject that he still owes me money, and express my concerns that he may be trying to avoid it as he has for months.

Corey becomes 'insulted' and tells me to just uselessly remind him of it without rushing him. Keep in mind this is the same person that tried to get me banned for holding his pay, rightfully, for two days.

I explain my reasoning behind my implications, and I simply ask him for a date. I really just want my money at this point, and I don't care that he worked it down from $200+ to $150, or that he actually owes me the hundreds he does from the chargebacks he was responsible for.

Once again, instead of giving me a date he can pay me back, he asks for evidence oncemore? But I already sent him the final batch of evidence. And now remaining a host at Dragon Dyce is more important than settling debts owed for months?

I'm fed up; pretty self-explanatory

Once again, Corey inconveniently loses the evidence, and accuses me of being hard to deal with.

Criticizing and reasoning with Corey, hoping that he doesn't ask me to compile evidence again.

Corey once again ignores the pretense of the previous conversation, and comes up with some bizarre conversation ratio to pay me back in RSGP instead of the dollar value. This I assume, is once again to bring things to his advanage: from hundreds of dollars, to $200+, to $150, to $150 in RS gold at a rate of $0.63/M, when the current rate is closer to $0.43/M. And all of this will only happen if I give him evidence again.


So Corey, here's the evidence you're asking for:
http://puu.sh/CHMi - Proof of chargeback #1
http://puu.sh/CHME - Proof of chargeback delivery

http://puu.sh/CHMX - Proof of chargeback #2
http://puu.sh/CHN3 - Proof of chargeback delivery

http://puu.sh/CHNp - Proof of chargeback #3
http://puu.sh/CHNz - Proof of chargeback delivery




There's more than that, as I previously stated, but those are the ones I can explicitly find evidence for where Corey himself proves that he did it. The total amounts for the orders were $534.57, $1065.93, and $189.00. The maximum amount he owes me, based on this evidence and the agreement, is $1789.50 + $150~ if he is found to be responsible for the damages, or ~$150 if he is not.

Evidence that Corey is responsible for the damages:

To understand when a worker is responsible for a chargeback, it's very important to go in Chronological order. Usually, here are the cases a worker would be responsible for a chargeback, based on what was agreed upon:

1. As a person orders more and more from us, the agent must investigate previous deliveries and make sure all of the information matches
2. If a person is unable to provide sufficient proof to fight the chargeback, they are automatically at fault, regardless of whether if they try to blame it on another agent.
3. At the time, we had a 999M order limit. This limit was supposed to be enforced FULLY, to where someone cannot just bypass it by making multiple orders on the same day. Mayberry simply went past this by making multiple orders, which the agents were not supposed to deliver. At times, he even made multiple Google accounts, and multiple orders within one hour.
4. Agents are not supposed to allow duplicate orders within a short period of time, as they can be easily charged back.​

Here is Hahanerd confirming most of our policies. Keep in mind Hahanerd worked during the time Corey did, so he recalls the policies.

Now, consider this:

1. Corey delivered the three orders I have evidence for (keep in mind there's more), within a 3 hour period of time. Robert Mayberry successfully ordered 999M, 501M, and 175M, all from Corey, during this period of time.
2. Corey was supposed to do a phone call for these orders to confirm Mayberry's phone number. He never did so.
3. Corey was supposed to be the one who kept the evidence, and when I asked for him for evidence to fight the chargebacks, he merely cited some random screenshots.​

At this point, I want to fully enforce the amount Corey owes me, also known as the full chargeback amounts and delivery fees unrightfully held for months, unless a staff member beleives he should only be responsible for the delivery fees. I originally offered Corey to pay back only the fees as I thought he would cause no issues, and I was being a good friend. You know, when you get in a car wreck with a friend you don't necessarily make them pay for everything. However, I didn't know he would hold it out for this long or continually deny it.


I can provide the following evidence on request:

1. Detailed screenshots of the delivery information
2. Contract that Corey signed, including some previous forms (includes sensitive info)
3. Some of the private messages that I can hopefully dig up. This may include evidence of Corey being unable to provide the required chargeback information to acquit him of his responsibility to fully pay it back
4. Possible Skype conversations between Corey clearing up any doubts​

Please do not request this information unless absolutely necessary. Much of it is very hard to come by, and I do not want to have to do it unless required. Any questions, please contact me.​

 

I'd like to request;
Users who work for you to vouch for how and what procedures are meant to be done; preferably from those who were working alongside Corey.

I'd also like to see a statement from Corey about this; If he has acknowledged this debt and has put it off, then my verdict is simple, Arrange a payback date, and if none can be reached, you'll simply be banned until you pay it.

 

thanks HHN.

I think I'd like to see other opinions from Staff, but my initial verdict still stands

 

Support your judgement - Corey had an opportunity to arrange a plan where grave was paid back over time or save up and prepare to pay back considering the amount of time in question.

 

Im skimming this before I go to bed, so ill just respond to this for now and ill look deeper into it in the morning.

1. You allowed all 3 to be delivered, im sure Dorianking can confirm this as I was taking over for him on his shift, and we had that whole debate about who should get the commission.
2. I did do the phone call on that order, which I can provide full proof of when I awake to go through my skype call history.
3. I kept the evidence you required for 6 months (as per the contract) and sent it to you, and you know that just as well as I do. Each and every screenshot that was needed was taken and sent to you.

I hope you're basing this off of more than just recollection, because you need to remember that you had 2-3 more delivery agents at that time as well, both of which also delivered Mayberry orders.

Regardless, I don't see where this is going considering I've agreed to pay you back the commission, and I've explained to you the current setback.

If you'd like me to fetch the proof that I've called them (this is just to clear my name, because I find it repulsive that you'd say I didn't follow prodecure when we both know I was one of the few who did).

Also, about me wanting to pay you in rsgp, heres some justification;

-Your selling price at the time was ~$1/M
-You paid me at your selling price
-Your selling price is ABOVE bulk prices, which you imply you want me to pay you at bulk prices
-If I received my commission at an inflated rate, why should I have to pay it back at bulk prices? Thats a loss to me, and I'm simply not going to pay back more than I was paid.
-I was paid in RSGP, and I wish to return it in RSGP, seems logical to me.

EDIT: Me and Hahanerd did NOT work at the same time, I'm just making that clear. Me and Finn did, however.
​

 

I never looked into the Mayberry payments until Highkid brought it up. He was the only person who followed the procedure correctly and found the faults in it, and then reported back to me immediately. After this, of course, we stopped permitting him to order.

Please do not even bring Dorian into this. He did a worse job than you did. He literally called Mayberry on SKYPE instead of the phone, when he said his phone was dead or something, as I went through the chat logs when investigating the deliveries for fault. I was not made aware of this by you. Never did you ask me, 'Hey man, is this okay?' because you delivered three orders within three hours. There's no way I would have approved all three of those orders within that period of time.

Then why did you not provide the proof when I was fighting the chargebacks? By the time I was disputing them, you had detached yourself from RSUltimate and weren't being responsible in the information you provided me. If you had the calls, why did you lie to me and say you only had some screenshots left over? Those calls would have been crucial to winning the chargebacks.

It is very likely that this statement of yours is true, but see above. We did not just need screenshots. You were missing phone calls.

You've explained to me many setbacks, and I was cooperative for a very long time. I actually told you several months ago to begin collecting the money, and I was under the assumption that you were doing so.

Yes, I would love to see these calls, and I would love an explanation of why they were not given to me when combating the chargebacks.

All pay was calculated in USD. I gave you RSGP because you requested it many times. Keep in mind, however, that you were also paid in USD slightly after you began working for me, so the payments for the Mayberry orders may have been sent to your sister's PayPal account. Therefore, I would ask that you have the decency of paying it back in USD. Once again, just because I was flexible with my workers and paid them how they wanted (for example, I gave Fishy a Zune, what if he owed me $100 afterward, would it be justified if he gave me back a similar model Zune?) it doesn't mean I will accept that same method.

I think your memory is very groggy. Hahanerd delivered one of the Mayberry orders, and all of Mayberry's ordered were within an 11 day period of time. Are you saying that Hahanerd magically appeared and delivered that order in the same timing, and then vanished into thin air until you quit? I think this shows just how much of this you're basing off what you supposedly remember, and less on what actually happened as pointed to by evidence.



With that said, here is what I'm requesting:

• If Corey can prove he did in fact do the required phone calls, he can pay me back the comission owed, just as if an agent is found to be not at fault, even though he never provided this crucial evidence to me as a part of the chargeback evidence
• If these calls do not exist, I ask that the staff consider having Corey pay me the full amount, or at least assess whether it was his fault or not, based on the terms of the legal contract he signed
• I also ask that I be paid back in USD and not RSGP, considering it was Corey's personal request to be paid in RSGP at the time. RSGP is an item, not a real life currency, and it should not be seen as means of settling a debt

​

 

I'll pay you back in USD but at the rate I received it. At this point neither of us are sure how much I was paid, so I'd so kindly request that you look at the contract and see what the pay rate was. Unless of course, the contract was signed after the Mayberry incidents, in which case I'll just stick to the 10% which was at one point my pay rate.

Again, if you want me to dig out my skype records, please PM me the phone number(s) used in the orders.

EDIT: I guess its impossible for me to provide proof that I called him at this point, as per this http://puu.sh/KBdI

Skype only goes back 6 months.

 

I found some evidence that indicates the rate was 8.5%. It's an old private message you responded back to on March 25, which is very close to the incidents.

You were supposed to take screenshot proof of SMS messages sent and record voice calls, otherwise, it would be absolutely pointless when fighting chargebacks. Anyway, lucky for you, our live chat software offers logs all the way back to January 2011 when we signed up for it. Looks like you took the conversation back on your MSN with Mayberry, so you should have MSN logs, unless you somehow lost those aswell.



If you can show me anywhere in the MSN logs that you requested to call Mayberry, I'll take your word for it. Otherwise I still ask that staff members assess the situation. Also keep in mind that the no phone call wasn't the only fatal mistake you made:

• Mayberry's IP changed from his previous orders
• Mayberry had used a different Google Checkout account a few days earlier
• You were not supposed to allow people to order over the 999 limit, at least not all in the same day, let alone back to back

While you make a response to this post, I'm going to keep looking around our live chat logs and see if I can recover any more evidence of you delivering other Mayberry orders, even though you seem to have had direct contact with Mayberry via MSN after the 24th of March. I'll also take a look and see if I can find previous Skype logs of me giving you the full evidence that I sent last year.

Here's some additional information regarding the contracts:
After looking closer, there appears to have been three 'agreements,' with the contract being the final agreement before Corey quit. The contract was signed sometime in the middle of April, and the chargebacks came in at the middle of May, so the final contract can be used to set the terms of the chargeback.​

 

Regardless of what you say about the 999M limit, I distinctly remember you telling me I could allow the orders because he was a previous customer.

Again, I don't see where us going back and forth about this is going, as I've agreed to pay you back the commission.

 

Please, show me any signs of me saying this. Keep in mind you distinctly remembered Hahanerd not working for me, which turned out to be wrong. Also, you completely ignored my request of looking through your MSN logs. I've already provided all my evidence; the burden now lays on you to prove you did not break the contract as my evidence and Hahanerd's testimony indicates.

Yes, you've 'agreed' to pay it for quite some time now. The fact of the matter is, you owe more than just the commission. My friendly offering of you just paying back the small sum you earned from the incorrect delivery is long expired. You abused it, but if a staff member feels as if my offering of it completely cancels out your further obligations, then so be it. Please go ahead and arrange paying me the $152.10 in the next few days. I think you've had plenty of time to collect the funds.

Otherwise, if it is decided that you owe the full amount, you can just donate the rest ($1789.50) to Sythe, without using it to your advantage (such as donating it on your own behalf for a shinier rank.)​

 

As the contract states, we only need to keep out evidence for 6 months, so I think its a little late for you to come to me trying to get me to cover the chargeback. This also goes to show that I wouldn't have kept my logs either.

I find it ridiculous that you would claim that I screwed up the orders, when we both know that I delivered them just as I had every other order. I'd also like to point out that when you imply that I had further contact with Robert Mayberry, you're referring to a DIFFERENT employee which I actually led the investigation into on your behalf, at YOUR request. I'm sure Hahanerd can confirm this as he actually got mad at me for doing this.

Contact me on msn and we can decide a date for me to send you the commission, how to send it, etc.

 

Nowhere did I say that he only contacted me about it after the 6 months. I said that I was only supposed to keep the evidence for 6 months, and now 1.5 years later he wants me to cover the FULL order (not just commission as he said earlier) unless I can provide evidence. Skype only goes back 6 months, so I can't get the proof of calling, and my screenshots are long gone as I have already provided them to him and since deleted it as I was only required to hold it for 6 months.

Unless a staff member asks, I'd prefer if you stop posting here Hahanerd, you have a personal vendetta against me and you are just nit picking everything I say. Thanks.

EDIT: And yes, I still don't remember you working along side of me, nor did I twist my story and say that you did. I was investigating your friend and he went to you, where you jumped in and told me off. Please read everything carefully before commenting.

 

I'm not trying to get myself out of a "situation" at all, I've agreed to pay the commission, and I will do so.

 

Thanks for your input Hahanerd; but its not necessary now-

Since this is an off-site issue of many months ago, Corey isn't a risk to the community therefore banning would be futile; Please either both arrange a date privately and/or just post it here - I'd like to see you both agree on a date in this thread, once thats done then I'll close this, to which we can return to it if necessary.

 

Thank you Karl, as I've requested earlier, Grave please contact me on MSN (I don't use Skype anymore unless I need to get ahold of someone), and we can sort out a date. Once an agreement is reached, we'll promptly document it in this thread for future reference.

I'm sorry that this had to be escalated to this level guys, but thank you for your time and help with sorting it out.

 

You never provided full evidence when it was requested for the chargeback.

This doesn't necessarily mean you delivered the others correctly. It just means I finally caught up with you guys delivering them incorrectly after the Mayberry case.

I'm not sure what you referring to. Further contact with Mayberry?

Corey, I've been trying to contact you in private for some time now. Every message I send to you on Skype or MSN gets ignored, and every time I PM you, you have just said you can't pay it or can pay it 'soon' and then ask for more evidence. Just pick a date that's convenience for you to pay the commission back, and we can resolve the remaining issue within that time frame.

I have evidence that you never gave the full evidence when requested. I still have the chargeback dispute saved. You only provided a batch of screenshots, which I had to dig these screenshots out of. That's all you ever had, and more than that is required to successfully dispute a chargeback.

What about MSN logs? You continuously ignore me when I ask you about these.



So yes, you are responsible for these chargebacks. You knew very well you were, as I only convinced you to agree to pay the commission back when I said I would have to contact the staff and explain the full situation. Guess what? The thousands of dollars came out of my pocket for something you guys could have easily prevented if you just followed our security procedure in the contract. Yes, I actually paid for them. They didn't magically disappear. Even ask my workers now, when they screw up even slightly as bad as the Mayberry case, they are responsible for covering the chargebacks, and their system is a little bit less strict in terms of being responsible for the full chargeback.

In case you forgot what you agreed to, here are some essential parts of the contract:



This is the one of the opening statement in the contract, showing just how important it is.



Lack of organization, check (up to the point of the chargeback)



The SMS that I asked for after the chargeback was filed in MAY (two months after, not 180 days) that you refused/failed to give.



You also failed to provide this for the chargeback. Remember, I asked for ALL of these at the time of the chargeback, not after 180 days when the evidence was lost. Do you disagree? If you provided them, they would have been inside the chargeback report or inside the folder you gave me. If you sent me a zip file, I can still locate it on my hard drive and show you that you never included these.



The screenshots you provided are only on the trade screen.



Where's the photo ID? His IP address changed from the previous orders.



He had also changed Google Checkout accounts by the time you delivered those orders.



Still not enough? This clause specifically states that you are responsible for paying for the chargeback if you do not provide evidence. You did not provide the crucial evidence for the chargeback.



---


Your lack of evidence has nothing to do with your extreme negligence. Even one of these cases makes you responsible for covering the chargeback amount, and there were several instances. I can go through the evidence more thoroughly to prove these instances of neglect to a staff member. This scammer report is far from resolved, and I really need the cooperation of one staff member. Remember, this is a legal contract, Corey broke it, and he is responsible for the damages. Sythe even agreed that a legal contract is reasonable as long as the person signed it.



​

 

I'd like to point out that we signed that contract AFTER the orders were already gone through and delivered. You cannot legally bind me to actions that have happened beforehand, nor can you prove that I did not follow RSUltimate guidelines.

As per the msn logs, I've answered that countless times saying that we were only required to keep proof for 180 days.