Steel Series support is bomb.

[-Open- 08/12/2009 08:43:55 PM -- Request Updated By Customer -]

Hello,

I am sorry to inform you that I will not be able to issue you a RMA replacement for the product because your purchase date is already past the warranty period of 1 year.

http://www.steelseries.com/int/about/contact_us/support/warranty_information

Regards,
AK


[-Responded- 08/13/2009 08:52:36 AM - support - Request Updated By Customer Care Team Member -]

Are there any kind of replacement extensions I can purchase from you, the headphones are fine I need a new volume control/extender

[-Open- 08/13/2009 05:36:48 PM -- Request Updated By Customer -]

Hi William,

I will ask someone from Denmark to mail you just the Siberia extension cord.

Thanks,
AK
[-Responded- 08/14/2009 10:01:39 AM - support - Request Updated By Customer Care Team Member -]