Disputing a Ban/DNT

Sooo I didn’t really get help on my first thread I opened which took 2 days of reaching out to get someone to look at the thread. I messaged Andy yesterday and he closed my thread and said i’m Ban evading Dispute DNT/TWC this is the thread. I don’t know the person ban nor that staking ring I got tagged into. If possible can I get help from staff to help clear everything up. I have receipts/proof for all my trades and I can even upload my id/selfie and it will not link to anything as this is my first sythe account