[Denied] Warranty period.

While Zora raises some good points I support extending the warranty, 1 month is nothing.
Good suggestion.

 

Zora hit the nail on the head for the most part. The only thing I want to add is that the 1 month warranty period protects me as much as them when re-selling accounts. I have had many customers perform actions to get the account banned or disabled 2-3 months in and then they want me to fix it. Often lying about what they did if its under warranty. "acc is locked and im not getting emails" = "i botted and got unbanned". It has happened enough times that I provide a warning against botting in every delivery I give now reminding customers I cannot easily recover to fix if they get unbanned but locked with the e-mail getting cleared since jagex now thinks they are the hacker.

As Zora said the unregistered email accounts are not always easily recoverable after about 2-3 months from the transfer of ownership. The person who paid for it can actually recover it due to additional "original" information like first ever credit card, email, access to original first ever password, and coming soon bonds for membership since mem codes are gone. In many cases after just 1 month of ownership they may have more in-game time than what was spent making it. Worker spends 40 in-game hours to build the account and the customer spends 40 hours on it the month following the purchase.

That being said there are a handful of account sellers out there who buy and re-sell whatever account they can and when the OO they bought it off recovered 2,3,4 months later they just hide behind the 1 month warranty.

I think a distinction should be made between OO accounts, and the sections themselves.


For example

I think we can all agree the 1500+ total level irons typically arent going to have unregistered emails, nor will they often be built for-sale, and will start to get quite expensive fast depending on where those levels are. Even barrows gloves completed are pretty expensive and they only finish with like 1100 total level. The med to high level irons should be split into 2 sections with high level being 2000+ total, and each section requiring a longer warranty period. The higher the level the longer your minimum warranty should be. I think that would work better.

 

Support for extending the period, due to 1month in runescape is nothing.

 

Definitely support this. Even if there was a change to make the warranty period a lot longer for accounts people aren't OO of (6-24 months), and require them to pay out the OO instantly and not the end of the period as suggested above - that would be a win in itself.

For unregistered email accounts that have minimal play time, I can understand the argument of having a smaller warranty period (which is probably justified). So that is definitely something to consider, as this change would be to mostly stop the re-sale of unsafe accounts. Extending the warranty period for these types of accounts to just 2-3 months is probably enough.

This way, the big account shops/sellers are still protected where they should rightfully be protected. But the traders looking to sell unsafe accounts from unknown/untrusted OO's with knowledge of a high recovery chance have to pay for their mistakes with their own money. You'll suddenly see these sellers don't trust the accounts as much as they did previously (shock).

 

support

 

No support.
1. Zora summed up.
2. It's a free market, you as a buyer can find someone who can offer you a longer warranty period if that's what you want.
3. Sythe is doing more than enough with the one month period.
4. You should never buy an account if you don't want to take any risk.

 

I think 3 months is a good time period for an account warranty

 

Don't really support this as the buyer is being informed of these responsibilities. I, for one, offer lifetime warranty for the accounts I sell.
This is most likely why buyers pay the premium or "higher price".

Perhaps sellers can also profit from this by adding extended warranty for a higher price?

 

I think one of the biggest problems here is mainly accounts that the seller isn't OO of. Because although it is a free market and sellers should be able to offer better warranty terms, people selling accounts on behalf of other un-trustworthy sellers knowing the recovery risk is high but also knowing they're protected is outright wrong.

Anybody doing that is just taking advantage of their buyers and it's terrible business practice (as close to scamming your buyer as you can really get without actually scamming them).

Even if warranty periods stayed at 1 month for normal account shops where the seller is the OO, but 12-24 month periods minimum for people re-selling accounts - that would be good enough too.

You'd suddenly see all of these sellers that list accounts from untrustworthy original owners and hiding behind their warranty terms stop doing it. Does that not tell you enough?

 

No support for accounts I am the OO of, I offer life time warranty* if the account remains registered on my email I have even in the past had the email registered to a trusted 3rd party on Sythe.

If the buyer wants his/her email attached I offer a standard warranty of 31 days.


On the other hand, accounts that you are not the owner of I do agree with a minimum warranty period of 3 Months.

Ultimately it is up to the buyer to do the research and negotiate the TOS they would like, I haven't ever experienced a buyer negotiating for different TOS.

 

No one should be able to sell accounts they are not the original owner of unless they are willing to take full responsibility (just as they would accounts they are oo of).

 

Totally agree, but as it stands right now you only have to take the same responsibility as the accounts you're OO of, which is the 1 month warranty. These re-sold accounts should either require a lifetime warranty (because that is how much you should trust the account and original owner) or at absolute minimum 12-24 month recovery warranty.

Keeping accounts that people are OO of at 1 month is mostly okay with me - as I know that changing this could affect actual sellers/big account shops methods of trading.

 

Bro this is the exact opposite of how it should work lol.

 

I didn't know you were a communist @Pikachu

Let people agree to what they want to agree on instead of creating exceptions for our most fundamental human right on Sythe, namely our freedom to agree on whatever the fuck we want to agree on

 

consumer protections considerations = communism

lul

 

Personally I'd have this go in 3 directions:

1: "made for sale accounts" like.. b gloves, botfarm builds, iron starters... etc - no obligated warranty

2: accounts the seller is OO, not initially intended for sale, like old mains etc. - could enforce a period, don't see this as a must however. potentially 1-6 months

3: accounts that are being "resold" - 2 years


For accounts of the 1st And 2nd category, I would add a "reasonable doubt" clause. If there's anything pointing to th creator, forcing liability onto them.

Considering they are OO, they should be capable of recovering / assisting to theor best ability regardless

 

Actually yes, this isnt the European Commission, but sythe.org. A RuneScape blackmarket. Whats next? Ask sythe mods to police ToS in servers to see whether or not they violate the Unfair Commercial Practices Directive?
People have eyes, they can read. They also have fingers, they can disagree or ask for amendments

We should really avoid rules that form exceptions to contracting freedom. Instead, people should be encouraged to demand better terms. If they can't get better terms, they're free to go to a competing provider that offers this. Supply and demand should solve these type of issues, not commie stuff