brandon1414 account hacked

[slingkong14]

I can not access my account, it says it is banned because it was "hacked" Just wondering if this can be looked into..

Thanks!

 

[brandon matthews]

My account brandon1414 has been banned for reason: hacked?

Wondering if this can be looked into as I would like my account back .

Thanks team!

 

Hello brandon1414,

It seems you were indeed hacked back in February.
Here are some more verification steps for you to take:

1. Post from your normal, home IP address.
2. Supply us with the current email connected to your account.
3. If the email connected to your account includes your name, feel free to expedite the recovery with a blurred version of your ID showing your name. The same goes for if your account has your birthday/year. (We can cross-match this information to make your recovery quicker.)
4. Include a virus scan screenshot to ensure that your computer is not infected.

 

[Sun]

No response.