LiveHelp Feedback

I'd love it if you all could fill out this feedback survey just so we can get a sense of how to better assist people with LiveHelp.

 

1. How often do you use LiveHelp? (about: Once a day, Few times a week, Once a week, Rarely, Never)
Rarely, I'd rather use IRC tbh
2. Would you use LiveHelp more often if it was online more often? (Yes / No)
Not really
3. What do you find LiveHelp most useful for?
Quick things
4. What do you think LiveHelp should not be used for?
Reporting posts/pms/scams
5. What could we do to improve the LiveHelp system?
Allowing veteran members to handle a simple questions department
6. Are the staff members running LiveHelp being professional enough?
Yes, Matthew and Karl were great to me
7. Other comments?
SuF for Global

 

1. How often do you use LiveHelp? (about: Once a day, Few times a week, Once a week, Rarely, Never)
Once a week or so.

2. Would you use LiveHelp more often if it was online more often? ([Yes] / No)

Its on enough now. But if it was on more, Im sure more people would.

3. What do you find LiveHelp most useful for?
Reporting posts, Asking questions.

4. What do you think LiveHelp should not be used for?
Scam reports

5. What could we do to improve the LiveHelp system?
Giving members the opportunity to answer questions sometimes.

6. Are the staff members running LiveHelp being professional enough?
Yes.They are doing awesome jobs.

7. Other comments?
Thats it

 

1. How often do you use LiveHelp? (about: Once a day, Few times a week, Once a week, Rarely, Never)
Few times a week.
2. Would you use LiveHelp more often if it was online more often? (Yes / No)
No, I wouldn't use it more.
3. What do you find LiveHelp most useful for?
Dealing with issues on my account or on Sythe.
4. What do you think LiveHelp should not be used for?
Non Sythe related content.
5. What could we do to improve the LiveHelp system?
Sometimes I am waiting endlessly for a staff member to be assigned to me, however I've only had this happen a few times.
6. Are the staff members running LiveHelp being professional enough?
Yes, no problems.
7. Other comments?
No other comments.

 

1. How often do you use LiveHelp? (about: Once a day, Few times a week, Once a week, Rarely, Never)

A few times a week.

2. Would you use LiveHelp more often if it was online more often? (Yes / No)

No.

3. What do you find LiveHelp most useful for?

Questions about the rules, help regarding scam reports & case by case issues.

4. What do you think LiveHelp should not be used for?

Spam reporting.

5. What could we do to improve the LiveHelp system?

Have at least one staff member online at all times.

6. Are the staff members running LiveHelp being professional enough?

Yes.

 

1. How often do you use LiveHelp? (about: Once a day, Few times a week, Once a week, Rarely, Never)
Never

2. Would you use LiveHelp more often if it was online more often? (Yes / No)
No

3. What do you find LiveHelp most useful for?
Honestly, I have no idea what I could use it for

4. What do you think LiveHelp should not be used for?
Chit-Chat

5. What could we do to improve the LiveHelp system?

6. Are the staff members running LiveHelp being professional enough?

7. Other comments?
I may be using it in the future but as of right now, I don't think I have any reason to use this system although the idea is great, I am sure many people will find uses of this.

 

1. How often do you use LiveHelp? (about: Once a day, Few times a week, Once a week, Rarely, Never)
never
2. Would you use LiveHelp more often if it was online more often? (Yes / No)
probably not.
3. What do you find LiveHelp most useful for?
Newer members
4. What do you think LiveHelp should not be used for?
Joking and trolling.
5. What could we do to improve the LiveHelp system?
nothing comes to mind.
6. Are the staff members running LiveHelp being professional enough?
For the most part.
7. Other comments?
Seems only really practical for newer and less experienced users or on rare occasions for other members. I feel like most people use the irc still though

 

It can be used for any help tbh man, just just for inexperienced people We've had a few people having us dictate the rules and stuff.

My main idea was that we could get a system were moderators were actually waiting to help rather than the mods who are just relaxing in the IRC, Sythe Help and Offsite talking should be seperate.

 

Anyone else?

 

1. How often do you use LiveHelp? (about: Once a day, Few times a week, Once a week, Rarely, Never) Few Times a week

2. Would you use LiveHelp more often if it was online more often? (Yes / No)
Yes

3. What do you find LiveHelp most useful for? Everything That concerns rules on this site.

4. What do you think LiveHelp should not be used for? Disputes, Getting staff to look at threads.

5. What could we do to improve the LiveHelp system? Having more staff available to go on to it. Maybe not 24/7 but more often then now.

6. Are the staff members running LiveHelp being professional enough? Yes for sure very professional, Helpful, and not rude when I asked some questions that were common knowledge to them but not to me.

7. Other comments? Great addition to the site.

 

The more the merrier!

 

1. How often do you use LiveHelp? (about: Once a day, Few times a week, Once a week, Rarely, Never)
Never
2. Would you use LiveHelp more often if it was online more often? (Yes / No)
Probably not
3. What do you find LiveHelp most useful for?
Newcomers probably or people who get scammed
4. What do you think LiveHelp should not be used for?
Trolling/ messing around
5. What could we do to improve the LiveHelp system?
I don't see anyway to improve it other than possibly automating it if possible
6. Are the staff members running LiveHelp being professional enough?
Probably are haven't used it yet
7. Other comments?

Majority of the help people probably need can be found in a sticky somewhere, isn't there a way just to automate it such as:
Type Question (I got scammed what do I do) or even have a list made of what to do in each case such as:

Scammed
Website not loading
Rules
Looking for a certain section
Where to correctly post something

then pulls up stickies to read or links to them
I don't know if that's possible just throwing out a suggestion if it would work.

 

1. How often do you use LiveHelp? (about: Once a day, Few times a week, Once a week, Rarely, Never)

Once a week

2. Would you use LiveHelp more often if it was online more often? (Yes / No)

Yes, its mostly offline when I'm on considering I'm on the otherside of the world.

3. What do you find LiveHelp most useful for?

General issues concerning website/donations etc

4. What do you think LiveHelp should not be used for?

idk.

5. What could we do to improve the LiveHelp system?

Be online more =]

6. Are the staff members running LiveHelp being professional enough?

pretty much.

7. Other comments?

No.

 

1. How often do you use LiveHelp? (about: Once a day, Few times a week, Once a week, Rarely, Never) Only once so far. So i guess rarely.

2. Would you use LiveHelp more often if it was online more often? (Yes / No) All depends on situation.

3. What do you find LiveHelp most useful for? Scam Reports that need to be noticed.

4. What do you think LiveHelp should not be used for? Don't know.

5. What could we do to improve the LiveHelp system? I think staff should be on the LiveHelp system more often because most of the time, I see it offline.

6. Are the staff members running LiveHelp being professional enough? Nope. I've talked to one of the members and was no help at all. I told a staff member about a scammer that scammed me 44m plus i had proof and the scammer was on a scamming rampage. He simply just said after I explained everything,

"I gtg" >.<

7. Other comments? I think LiveHelp needs more staff members or members to be on it more often.

 

1. How often do you use LiveHelp? (about: Once a day, Few times a week, Once a week, Rarely, Never)

I have not used Sythe's live help, but experienced in using other live help services. I've only ever relied on them for technical issues. (Frequency of using them is 2-3 times in a 4 month span).

2. Would you use LiveHelp more often if it was online more often? (Yes / No)

Yes.

3. What do you find LiveHelp most useful for?

Technical Issues.

4. What do you think LiveHelp should not be used for?

Anything not already listed in a sticky.

5. What could we do to improve the LiveHelp system?

Increased volume of online support.

6. Are the staff members running LiveHelp being professional enough?

I do not have experience with Sythe's moderating community, but after reading through posts on threads some have left i'd say no. All are mature!

7. Other comments?

No.

 

1. How often do you use LiveHelp? (about: Once a day, Few times a week, Once a week, Rarely, Never)
Used it three times so far

2. Would you use LiveHelp more often if it was online more often? (Yes / No)
No, didn't need it when it was offline so far.

3. What do you find LiveHelp most useful for?
asking questions, duhhh

4. What do you think LiveHelp should not be used for?
requesting topic name changes etc.

5. What could we do to improve the LiveHelp system?
Not sure, haven't used it enough for that yet.

6. Are the staff members running LiveHelp being professional enough?
Yeah

7. Other comments?
no.

 

Is it just me or has the LiveHelp been down for a few days?

 

Its been used but I don't think mods have been on very much.

 

I keep getting a token error, and I have cleared my cache several times.

 

I'l talk to Matt about that when I see him.... Anyone else?