Insufficient Evidence

[Straatje]

This could be considered more of a dispute for some and not on the lines of scamming, I disagree cause of the following:

On the recommendation of the admin in the Purple Discord, I requested an English-speaking communicator who was flexible enough to complete skilling on one of my accounts. The admin specifically recommended this worker, mentioning that he had previously completed megascales for me and had collateral, so I trusted that recommendation and agreed to proceed.

The service did not start well. The worker had not properly read the ticket instructions.

A short while later, within roughly 10 minutes, he requested two authenticator codes. This immediately raised concerns because I have previously experienced workers outsourcing services to cheaper third parties without informing me, leaving me with no idea who actually has access to my account. I asked him directly whether this was happening, and he assured me that it was not and told me not to worry.

Today, on 9 July, I noticed that my account was logged in while the worker was offline on Discord. I attempted to contact him through direct messages and by tagging him in the service ticket, but I received no response. I then checked the Dink bot logs and noticed there was no login notification despite my account clearly being online. This strongly suggested that someone else had logged into my account without my knowledge. I immediately changed my Jagex password and forced the individual off the account.

This is the second time I have experienced this type of issue. I deliberately chose this Discord because it charges higher prices and presents itself as offering a more trustworthy and professional service. Instead, I have once again found myself in a situation where someone other than the assigned worker appears to have accessed my account without my knowledge or consent.

Because of this breach of trust, I no longer have confidence in allowing Purple services team to continue servicing my account. I requested a refund for the remaining work, but I was informed that only 50% of the unused balance would be refunded.

I do not believe that is an appropriate resolution. The issue is not that I simply changed my mind about the service—it is that their service failed to meet the standard that was promised. The assigned worker neglected the trust placed in him, and their business failed to provide the secure and professional service I paid for. As a result, I am requesting a full refund of the remaining balance for the unfinished work, as I can no longer reasonably trust their service with my account.

individual : @purple_gp

Screen capture - 459395eb1d8519559b5d873cb76c6b29 - Gyazo
Screen capture - cca719627307749c307a07a8702603a0 - Gyazo
asking for 2 authenticators b2b
Screen capture - 42e4489c437d074fc76642c77d176768 - Gyazo
Screen capture - 533eeb0cb2b5ba1c969c6bce1c2b9d5a - Gyazo
Screen capture - 40f5b027e237fb43473b328441f897c4 - Gyazo

Can an admin block out the links to be viewed by outsiders

 

Hello sythe
I do not believe there is any issue or any evidence indicating that more than one person has accessed his account.
Since no harm or damage has occurred to his account, this further indicates that there is no actual issue. I also offered to assign a different worker to his account.
However, according to our policy, if we agree to issue a refund, a 50% deduction applies. He has already acknowledged and agreed to these terms.
Additionally, I made several attempts to discuss the matter with him and work toward a resolution, but he was not cooperative.
Additionally, the worker assigned to his account was performing mega scale, which requires extended periods of uninterrupted focus. As a result, he is occupied for long stretches of time and is not able to respond continuously on Discord while working.
regards and waiting ur judge

 

Hi @Straatje, do you have any evidence corroborating your claim of an unauthorized party accessing the account?
@PurpleGp you mention agreeing to the terms, can you provide any evidence of the agreement? Also please provide the terms relevant to this transaction as well.

 

[Straatje]

Hello,

I would like to respond to the points raised above.

First, I disagree with the assertion that there is “no issue” simply because no harm or damage has yet occurred to my account. My complaint is not based on proven account damage; it is based on a serious breach of trust and the reasonable concern that someone other than the assigned worker accessed my account without my knowledge or consent.

You state that there is no evidence indicating that more than one person accessed my account. However, on 9 July, I observed my account logged in while the assigned worker appeared offline on Discord. I immediately attempted to contact him both through direct messages and by tagging him in the service ticket, but I received no response.

In addition, the Dink bot logs show no login notification at the relevant time, despite my account clearly being online. This is precisely what raised my concerns in the first place. If there is an alternative explanation, I would appreciate it being provided.

You also mentioned that the worker was occupied with mega scales and therefore unable to respond continuously on Discord. I find this explanation difficult to reconcile with the circumstances. According to your own statement, the worker was simultaneously carrying out skilling services on my account while performing mega scales. If he was available to perform services on multiple accounts at the same time, it is unclear why he was entirely unable to respond to a direct message or ticket mention, especially after I forcibly removed the individual from my account.

What I find particularly concerning is that, even after I changed my Jagex password and removed whoever was logged in, the worker did not contact me to ask why he had been disconnected or to clarify the situation. If I were servicing someone's account and suddenly lost access, I would consider it normal to contact the customer immediately. Instead, there was no response at all, not only at that moment but even afterward.

I will also provide screenshots demonstrating that when this worker is online and active on Discord, his profile displays the orange status indicator. The screenshots already provided show that this was not the case at the time my account was accessed.

Furthermore, you state that I was “not cooperative” and that several attempts were made to discuss the matter and work toward a resolution. I would respectfully ask that you provide specific examples or evidence supporting that claim. Throughout this process, I have clearly explained my concerns, responded to messages, and stated why I no longer feel comfortable allowing your team continued access to my account.

Finally, while I acknowledge that your refund policy includes a 50% deduction, my position remains that this situation is fundamentally different from a customer simply changing their mind about a service. I chose Purple specifically because it advertises itself as a more trustworthy and professional platform. The issue here is that the trust underlying that arrangement has been compromised, leaving me unable to reasonably continue using the service.

And as posted above this individual does let other people on the accounts, and they continously lie and avoid saying the truth.


dink bot log leading up to password change:
Screenshot - ae0d31ed954b0748fc787b0a3cf57dfa - Gyazo
Proof showing the servicer diddnt reply even after getting kicked off:
Screen capture - 8b7fee21be0ed712d93045579ae9a4ab - Gyazo
Difference in discord when the servicer is online showing him on orange:
Screen capture - a26ea1df6cf9550ceeb91a308b18f651 - Gyazo

more screenshot evidence in the first post.

 

Hello,
This is a clear case of extortion. His friend also requested a refund after three raids, even though the offer was 3+1. He already received the three raids that he actually paid for, while the fourth raid was completely free. Now he is trying to get a refund for something he never paid for. On top of that, he already received cashback for referring his friend. How can he ask for a refund on something that cost him nothing?
As we all know, a mega-scale service involves multiple people. However, only one person has access to customer accounts. The person shown in the screenshots is responsible for the olm only, while another team member handles customer accounts and related account management.
No customer has been harmed in any way, and everything has been running smoothly. In fact, after the first issue, his friend placed another order and even opened a ticket only to claim the referral cashback for inviting him.
For additional context, we have a secure customer data system. No one—including myself—can access a customer’s account information. The customer is the only one who fills in their account details, and only the assigned worker can open or access them. We also have a security procedure at the end of every service where the customer confirms that everything is fine and that all account details have been changed. Both customers have already confirmed this.
There is also a clear contradiction in their claims. They stated that the service was poor after the first order and that they would use another server instead. However, both of them proceeded to place additional orders afterward. This behavior does not support the claim that the service was unsatisfactory. If the experience had truly been as bad as they describe, they would not have continued using the service while also claiming referral cashback rewards.
I would be happy for an experienced staff member to join my server and review our processes to verify that everything is handled properly and that there are no issues.
The final decision is yours.
Thank you.

 

• This is clear evidence of their contradiction.
• imgur.com​

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Both of them accepted our Terms of Service before creating any ticket.

https://i.imgur.com/MHmlDsi.jpeg​

 

There's not sufficient evidence to support the claim of an unauthorized party gained access due to @PurpleGp. If there was, a full refund would likely be required. There's no reason to believe @PurpleGp is abusing the ToS here.
Side note - if you posted here and not involved, you're free to make your own report but do not clutter this dispute.