Dispute a TWC

Link to/reason for TWC/DNT/Ban: Power GP - recovered $100 account
Link to your vouches: Power Vouches
Detailed description of the events that took place and why you disagree with the decision:
Sold a legacy unregistered account
Customer imported to Jagex account
approx 4 weeks later Jagex account got disabled
Customer raised dispute advising account recovered
To this day, account with character name still on hi score with no extra xp gained on any stat (Jagex have increased disabling/locking accounts and sending recovery to creation email link)
We create accounts of level 3 tuts that have been purchased
I refunded customer, however my TOS wasn't explicit enough with mentioning I am not OO of accounts
Link to previous disputes: N/A
Anything else you wish to say:

I acknowledge that my TOS wording was the issue here and was not explicit enough, I generally believed the previous wording was adequate in inferring I am not OO. I have NEVER had another report of account recovery, in this instance I believe it was not and was simply disabled as Jagex have been doing. I refunded customer the full amount without mod direction, have updated TOS to explicitly mention we are not the OO of the legacy logins the accounts are built on.

Humbly request for the TWC to be pardoned.

Thanks,
Power

 

Link to/reason for TWC/DNT/Ban: Power GP - recovered $100 account

Please vote: @Andy @BlackBlasses @Hahanerd @Kanye @Pikachu @Pirate @Poat @Techie @Yoshiki @Zora

 

Thanks for confirming, yes agreed would be keen to know the rulings around it if over the warranty period.

Thanks,

To answer your question on the original report - the ruling would have been the same whether or not the warranty period was in effect. Not disclosing the original owner of an account essentially invalidates the entire trade, regardless of warranty periods.


I will support the removal of your TWC though as the refund was provided relatively quick and your terms of service have been updated to align with the rule above.

 

Yes

 

I'll support

 

Support

 

Please vote: @Andy @BlackBlasses @Hahanerd @Kanye @Pirate @Poat @Techie

 

[Poat]

Support, TWC Removed