[Resolved]

Scammer's profile link: Oracle
Amount scammed: $59.84 (after discount) and extra service time/items
Discord ID + Unique Discord ID: 162657687925030912
Proof that it's their Discord: Screenshot - 3426993ece73cd4bdf55e7ee776b319c - Gyazo
Explanation of the trade: Gave $135 for 30K PokeCoins and 50M stardust

How they scammed:

I do not think Oracle has ever done this style of service before, meaning I was the first one to test the results. The PokeCoins were fine, however Oracle realized that he underestimated the time it would take to get the 50M stardust I purchased.

Note the differences between his prices between his Sythe post (Note: as I make this report I notice his advertisement still says that my service should take ~8-10 days) and discord

Given this I made sure to clearly lay out the price breakdown from the posts he made for prices to make sure we were on the same page.

Despite my attempt to outline the differences in prices directly, Oracle says that he somehow miscalculated the time. I just think he never knew in the first place to be honest and was just guessing.

Number 1: Not only a lie in reality, also a lie in comparison to his incorrect advertising estimates on Sythe currently
Number 2
Number 3
Number 4 "until I looked it up just now" (but multiple promises and advertisements were made with specific times already added?)
Number 5

Here is the big issue

Out of the blue today Oracle told me he can no longer complete my service. This is not because of anything I did, but rather was a product of his own ignorance not to do his research prior about timings and prices. He is forcing me to take a refund on the service I purchased which I think is unfair given he gave me his word here and here ("Obviously this means nothing since what is done is done") that he knew about this mis-estimate and had a plan to complete the service anyways.

When making a ticket I accepted his terms that he can halt a sale for any reason, however he is not choosing to stop my service because he is unable to complete it, it is because he is unwilling to because of his own lack of judgement for the time and cost. I bear the punishment for his actions which makes no sense as I am merely a customer. Why should his words in his terms of service be worth more than his specific word he gave me twice...?

I would like the service I paid for complete as A) I purchased it and B) I was told multiple times it would be complete despite his errors in judgement on time.

 

Hi there,

Going to make a brief statement before responding to this report.
First and foremost, I just recently launched my Pokèmon Go expansion in Sythe. And as every other service provider here knows, starting something new can come with problems at first. The delivery times on my sythe thread were bad and I just fixed them as I forgot I had them on the thread. There aren't a lot of people that come asking for Pogo services from sythe so I'll admit I didn't pay the best attention to it.

The mix-up concerning the Pokécoins prices between the Sythe thread and my Discord server was unintentional, and I extend my sincere apologies to twiceover for this confusion. However, I did assure him that the lower prices would be honored.

Now to break down a few things:
1 - He ordered 30k Pokécoins ($78.95) and 50m stardust ($68) and paid $135 as I agreed to give him a little discount.
2 - I fulfilled the Pokécoins order with no issues
3 - After a day or two I realized Twiceover had asked for 50m dust and NOT 10m dust. I gave him a rough estimation of 5-7 delivery time thinking he ordered 10m dust. I won't lie I was excited to service his account nonetheless since he was the first guy from Sythe. I explained the misunderstanding and the mix-up from my end and I apologized. I told him I can refund him the difference after 10m dust. The issue here is that he was going to be playing during Gofest. He also thought Gofest is starting soon and then realized it isn't starting for another month.
4 - I gave him a free Hundo hunt run for a whole night (roughly 9+ hours) on the house.
5 - Today I told him that I will be ending the dust grind at 7m dust as I underestimated the time it would take to get the dust and my prices were unrealistically low. So I had made an error in underestimating the time it would take to complete + I gave him unrealistic rates.
As I previously stated this was my first time around and he was aware as he repeatedly told me to use him as the Guinea pig. I politely told him that 25+ days job for $68 is ludicrous and that I underestimated how long it will take. For the amount he's paying me I'd be losing money considering I pay for the program, meanwhile I can't take other orders AND I paid to get my phone fixed literally for him.
So, after some back and forth I told him I logged out of the account (dust was 6.78m at time of logout). I told him I will only charge him for 5m stardust from the original pricing which is only $18 and that the 1.7m dust extra is free of charge and that I will be refunding him the remaining cost for the dust grind.
https://i.gyazo.com/680bb5447336da490d709fecba47edc4.png - This was the original agreed upon prices. After realizing how long this order will take and how little I charged, I did not want to continue this order. Obviously I NEVER asked him to pay more. I simply told him that I will be cancelling the remaining service and that he will only be charged for 5m dust and the rest is free and that I will be giving him a refund.

The issue is that he does not want to accept a refund for the remaining service and thinks he is entitled for me to complete the service which won't be happening.

He's expecting me to pay him some weird ass rates. Which he intentionally set up to force me to complete the job. I told him it won't be happening and he will get his money back for the remaining of the service. He has yet to give me his BTC address to get $50 back.

TLR:
Client paid $68 for 50m dust, received only 6.7m dust, I'm charging only for 5m dust package and wanna refund him the rest and no longer service him.


Final notes:
I don't actually have to explain myself if I don't want to continue the service. He's being charged for less than what was complete. I just want to refund the rest to this guy and not deal with him anymore.

 

TOS that he agreed to before gaining access to the rest of the server:
Discord - A New Way to Chat with Friends & Communities

 

Entire ticket transcript and conversation is in a deleted post for staff to see.

 

Thank for the guidance here Zora. I am seeing first-hand it is hard for the little guy to beat the big guy and that no one can stick to their word anymore unfortunately. While I am upset that you cannot hold this provider to his word (twice), I will take that refund amount, given the stipulations below.

I will make it known that Oracle tried to refund me using a flawed system, saying I he completed 5M in dust, and therefore can charge me the 5M dust rate (wrong!).

3m star dust - $10 ; $3.33/M
5m star dust - $18 ; $3.60/M ; The rate Oracle tried to refund me at
10m star dust - $30 ; $3.30/M
20m star dust - $48 ; $2.40/M
50m star dust - $68 ; 1.36/M ; The rate I purchased this service at
100m star dust - $100 ; $1.00/M

Zora instantly realized this, however I was strong-armed into making a report and called an idiot for bringing up this, when I clearly had the right answer. Is this really the proper way to treat a customer?

While I cannot get what I paid for complete, there is still the issue of incomplete services. While Oracle can halt the services he is providing me, he cannot simply renege on services he already OWES me. Oracle lost 150 smaller items of mine and one key one.

We agreed on this as payment for the items he lost of mine. There was no established valuation on this, however Oracle provided one to me yesterday. He agreed to A) Re-obtain my 150 smaller items (incomplete) and B) My one large item was to be refunded in the picture linked above. I believe it would take ~2 hours to get the smaller items back, so I am just going to make it a total of 7 hours (rather than 5). $40 for 24 hours, given Oracles valuation of the service = $11.67 for 7 hours. I would like $11.67 added to the amount I am owed for Oracle's further negligence ($65.65 total) in losing my items.

Zora, please know as a customer I did nothing wrong. The fault of this whole report is on Oracle for many reasons for being a bad provider of this service.

1. Mismatching advertisements between Sythe and Discord
2. False promises about time to completion (4 times)
3. Unknowledgeable about the software he is using to the point where he was offering this service with no idea of proper time-lengths, and was advertising them like they were fact
4. Lost a total of ~150 items on my account for doing things on it I did not ask for, nor want done
5. His word is meaningless. He told me twice that despite his OWN errors, I would receive what I paid for... that was not true. He gives "favors" but them uses them against the client. If you are going to do someone a favor it should be without the ability to hold it over their head.
6. "AND I paid to get my phone fixed literally for him" - this is Oracle's service. How is he getting anything fixed for me specifically. He ran into errors due to his own ignorance about what he was using.
6. Strong armed me into making a report. He told me he would not pay a penny above $50 (given I bought the "5M bundle" which is utterly not true as shown above). No customer should have to be forced to get Sythe involved for something that is so clear to see

While I am not 100% sure what it takes to get these infractions I have seen, I think it would be outrageous for there to not be some sort of punishment for this given it is beyond clear Oracle entered this market with A) No knowledge of the software/service he was offering B) Posing it as fact (which I fell victim to) C) False advertisements via differences in prices/time durations, all while forcing me to make a report to get what I am actually owed. You have seen how much he has apologized for his MANY mistakes, but there is a point where accountability is warranted.

I still am a bit lost on the verdict of this; while I have to abide by his word via his ToS, he does not have to abide by his word to me. You cannot say one is more powerful than the other given they came from the same person.

 

Not entirely sure why or you set it to $53.98 but that's fine. I respect Sythe's decision. I am still waiting for this guy's BTC address.

Idk why you're lying and saying I strong armed you into making a report lol. The entire ticket is available for staff to read. YOU brought up reporting. I tried several times to solve this with you peacefully on several occasions. But since you're acting like an entitled brat and quite frankly rude, I no longer want to give you any sort of service so your only option is a refund. You're a difficult customer and I don't like the way you're behaving.




And let's clarify something, the only thing that was used was berries. You were informed multiple times to keep enough space in item storage and pokemon. The berries that were lost were common ones. There was no "loss" of big item. I completed research that earns you dust which apparently you didn't like after the fact. You then tried to force me to give you free service for it and asked for 5 hours of hundo hunting. I gave you 9+ and netted you 20 hundos.


You're ungrateful and I don't wanna have anything to do with you. Give me your BTC address so I can send you $53.98 and be done with this. You're no longer welcome in my server.

 

As for the rates.

It was explained to me as to how I am wrong and for that I do apologize. Math isn't my strongest suit and I oversimplified by charging you for the 5m dust package.

Either way, I am happy to return what you are owed based on staff's calculation.

 

You offered me $50 which you literally just admitted was wrong. You said you would not "GIVE ME A PENNY MORE" even after I explained this to you.

My ONLY CHOICE was to open a report to get what is owed to me or do you think I am wrong? How is that not forcing me to open a report?

If we are talking about difficult, lets talk about you not knowing anything about the service you claim to be offering, the software you use, the prices, the timings. I would call that being a bad server owner, if you ask me.

The berries are lost. You never explained to me PRIOR that it would remove them. Feel free to post proof if I am wrong. I had more than enough storage and space.

Super rocket radar is lost. You started research that you NEVER said you were going to do.

Both of these things just prove you clearly have no idea how your software works as you would have told me these things prior when I asked. Both are still unpaid, so I am 100% owed them.

You can see you did things I did not purchase or ask for which ended up in me losing items that you said you would reimburse TWICE.

You conveniently pick and choose when your word means something and when it does not.

ToS - Means something ALWAYS

Yet the following MEAN NOTHING?:

"I'll check up on all that. Anything missing I'll replenish. I just finished with my phone now so I'm hoping I can log in and test out": Means something when it was convenient for you. Now you magically do not want to pay out for errors you made.

"Alright that works": Means something when it was convenient for you. Unpaid and still owed to me.


"Yeah I can do either": You literally agree to continue to do the full 50M. Clearly once again this only means something when it is convenient for you

"Obviously this means nothing since what’s done is done @twiceover. But just letting you know for future references"

Zora, look through that transcript that is deleted and see if ANYWHERE I was rude, disrespectful, or entitled. I only started pushing back against this bogus when Oracle started telling me I would only receive $50 when I caught him on his math.

Zora, you are going to set a dangerous precedent where a server owner can screw around with clients by going back on their word. Look above and see how many time Oracle has blatantly lied.

I was told Oracle's refund decision at a point where I was nothing but polite to him. It was 100% a product of his own failure to estimate the job adequately given his lack of knowledge that I outlined above. He made a mistake and I paid the price for it.

If your verdict from before still stands, I think I am owed an explanation as to why you are allowing Oracle to pick and choose what he promises he can fulfill. It makes no sense that it is upheld that he can have it one way by us both agreeing to his ToS, but not for another agreement we both agreed to. Neither should take importance over the other as they are both his written word that we both agreed to.

I understand him pulling out of wanting to do the service at a point where I was rude, mean, or hard to deal with, but read that transcript and you will see that was never the case until Oracle bullied me into taking a low-balled, illogical, incomplete, inaccurate refund.

 

Why are you still complaining?

I’ve been literally offering you a refund since the beginning but you don’t want it. Now @Zora said I owe you $53.98 and I said just give me your address but you still don’t wanna accept refund.

Move on bro, take your money or I’ll send it to community repayment.

 

Your exceptionally rude given how you have treated me. Your "refund" was first incomplete and based on incorrect math (which you openly berated me for pushing back against). This amount you reference now does not include the cost of incomplete services.

Additionally, now, my goal is to figure out why your "word" is meaningless. You pick and choose the promises you keep.

1. We both agreed to your ToS.
2. We both agreed to you completing my 50M dust (twice I might add), DESPITE YOUR ERROR IN MULTIPLE TIME CALCULATIONS
3. We both agreed to you completing services on my account for errors you made due to the lack of knowledge of the software/service you were offering

All of these were agreed to under circumstances where I was 100% amicable to work with and made it very easy. Oracle decided it was in his best interest to skirt his responsibilities and promises based purely on greed and self interest.

Somehow only one of these agreements is being abided by (baselessly). All the agreements involved the same parties giving their word; they should be equal. You made countless errors in your timing and prices and should face the "consequences" (literally leaving a phone running for like ten days) as you promised me you would FOUR times.

I urge you to be patient while Zora decides what happens, as you have failed to approach this from a logical standpoint and are merely encouraging a rushed decision by further insulting me.

 

Still waiting for that BTC address. Will happily refund whatever is owed.

Another thing to mention, though it isn't so relevant to the report. It is one of the reasons I do not want to service this person.
He expected two-three updates per day at the start. Then he demanded a daily update to which I told him I will try my best to do so but he can't expect a screenshot on every update. The service was for DUST. Not for Shinies, not for shadows. These were extras that I gave him for free. I told him I'd update him at the very least with the amount of dust but he gave me the feeling that he's going to be difficult about it and expected me to be with him 24/7.

He can post his BTC address in here or send me a DM.

 

"Obviously this means nothing since what's done is done" -Oracle

"Just letting you know for future reference" -Oracle; meaning this is a job that will be complete, and the new prices will take affect in proceeding deals.

These imply he has full knowledge over A) The terms we agreed to B) the length of time and C) the price and still says he will complete what is owed. We made a new agreement after the terms of service yet somehow an older agreement takes precedent?

Clearly the little guy can never win here. Before I give Oracle my BTC address, I want the value of the items lost. The burden is on him to define what this software is doing on my account. Zora, he was doing researches I saved for weeks/months without my permission which resulted in me losing a key item. I was told this involved either Pokemon or Grunts; there was nothing about research anywhere. Regarding the berries, those took me ~5 days to get myself. I am not using software, I do not care if they are "very easy to re-obtain, especially by a script" seeing as I do not have access to one.

What he promised me is not complete, Oracle can confirm this if you ask him. There was nothing formal set up yet for him to complete this yet. Like I mentioned above I want the payment added onto the total added given he outlined what the value of that is above.

And Zora, no offence, but are you reading the same transcript I am? I will count below the number of times he states a promised time frame:

1
2
3

Future clients beware that written, verbal, or other agreements are meaningless as soon as the ToS button is clicked, especially with Oracle. It does not matter if you are the same people, agreeing to new things, it will always fail to take precedent. It is now clear that two written agreements by the same parties are not in fact equal.

"Regardless of ToS, we rarely force a service provider and client to continue working together if issues were to arise." Zora, the "issue" in this circumstance is he made a mistake, said he would fix it twice, and backed out because he is greedy. The service is literally leaving a phone running while going about your daily business. There is zero effort involved. At the time he backed out the purchase had been nothing but amicable.

"This is the first report against Oracle regarding this PoGo service. If this were to become a common practice then we can take a look at it again. Right now I don't see any indication for this to be malicious or done to purposely screw you over."

Is it not a massive red flag that you are allowing "reputable" sellers to enter new markets with no research? His very first service had to open a report because there was no way to argue the refund amount with his, that only arose from the fact that he made multiple mistakes in calculating the number of days serviced. All stemming from the fact that he had no idea how his software worked or how long it would actually take.

And Oracle, please do not throw "not so relevant things to the report" unless you want me to do the same.

Look at your server general chat. Multiple customers complaining about you not replying to tickets in the last 24 HOURS. Quite frankly I am not the least bit surprised given the pushback I received for asking for a daily photo for a "5-7 day job". Bumping threads and not replying to customers seems like poor marketplace etiquette to me.

Customer 1
Customer 2

 

I tried keeping this report professional and not resort to name calling but I take offense to being called little guy.

I'll have you know I'm a respectable 5'8''.









In all seriousness, the fact that you say "before I give Oracle my BTC address" when the staff have clearly made a verdict is another reason why you are a very difficult human being and a difficult customer to deal with.

Cheer up, you're getting $3.98 more than what I offered. Take the win, find other services providers and get your services done there.

You asked for 5 hours of service as a reimbursement for your "lost" rocket. Even though it isn't lost, you actually have the super rocket in your item bag. But your complaint is that you won't be able to stack future super rockets since I completed the research for you and claimed the reward. Even so, I gave you 9+ hours of free service. It's done. Be a good lad and give me your BTC address and move on with your life.


P.S. I am willing to forgive you if you apologize for calling me little guy. I'm not little, I'm average.

 

Oracle, while your math skills are poor, your linguistic skills are worse; I never once referred to you as a “little guy”.


Zora, I’m not taking advantage of an undervaluation. I’m holding a man to his word on an agreement that was made in spite of his TOS.


The 9 hours of hunting he did as a favor ≠ the five hours of specified hunting we agreed upon for his error in doing actions on my account I did not ask for / said would be done.


They are mutually exclusive things, so please do not let him free himself of an unpaid debt to me. He fucked the predicted time length four times, fucked up the alignment in his pricing, lied twice about completing my order despite this, called me an idiot for thinking his incorrect math was wrong, took this all as a joke in his recent replies, all while having multiple customers complaining of him being unreachable in his server.


There is a difference between:


A) Not being an “expert” and starting a new business, and making a few mistakes


B) Clearly knowing nothing about the service you are advertising


Zora, if you think he owes me nothing, not even for the incomplete services of my account for the items he lost, so be it and I’ll DM him my BTC right now and this is will all be over. Or if you want to hold him accountable at his valuation of the service, my math is outlined above.

 

Yes, I did. Which he agreed to.

That nine hours you see in transcript which he did are NOT related to the other five, with different stipulations for what to catch (due to the items he lost me).

Completely non-related services for which I am still owed.

 

You have absolutely no self respect whatsoever. You’re literally trying to force me to do work for you.

You asked for 5 hours as reimbursement, I offered you an entire night with hundo hunting because you indicated to me several times that’s what you want the most. That wasn’t a “favor”. That was my way of reimbursing you and apologizing for any inconveniences I may have caused prior to canceling the order.

You also got 1.7m dust for free. Not to mention several shiny shadows that were NEVER part of the deal as you only ordered Pokecoins and DUST.
You’re about as ungrateful as they come and it is quite sickening.