[being resolved]

Scammer's profile link: Agile life
Relevant other threads:
His pardon request for rigging a raffle/giveaway: Agile Life requesting a pardon for Raffle rigging.
Account he had involvement in selling being recovered: Steamcpl recovering a $3400+ rs account.
Amount scammed: N/A
Discord ID + Unique Discord ID: Agile Life#8486 / 224857611458183168
Proof that it's their Discord: Screen capture - 6066f123cf41bea1c4a29da1112df4cf - Gyazo

Explanation of the trade:

First of all I'd like to say I've been getting services done by Agile for a few years and never had an issue until now.

1: I paid for pretty much 70-99 in every skill on an account, during the services I changed my mind and notified Agile that I did not want them to train defence well before combats were due to be trained and wanted it to remain 42 defence.

2: I spent several hundred dollars on services on my HCIM.

How they scammed:

Throughout all of these issues he was heavily AFK and just avoided dealing with the issues in every possible way, including in a private management channel trying to figure out ways around the issue to not offer any compensation or help - this was very frustrating as I have spent so much money on his services and have seen him refund and remake HCIM's for other customers.

1: He acknowledged that I wished to remain 42 defence on the account and then didn't notify the workers. He also admitted fault for that and offered me an account as compensation - Which he hasn't come through with. I created a ticket in his server at his request 3/06/21 in which he told market management he would sort this ticket out and I haven't heard anything since.

2: Whilst in possession of the worker, my HCIM's banked was cleaned mid service, Agile came to an agreement after his at the time market management Cooper said he needed to rectify this issue as the worker had made many mistakes - Agile was getting the worker to recoup the items, half way through the remaining services the worker murdered my HCIM, instead of messaging me about it he messaged people who were not involved in the ticket... I asked for a refund of remaining services from the hassle plus the death - Agile mocked my HCIM publicly in his discord general chat and then proceeded to tell me the worker would not be finishing the retrieval of the items to which he agreed.

He said I wouldn't get anything else as I breached his TOS - Logging on the account / changing the password during service - I did this to check if the death was real as I was PM'd by a customer of his + his old market management(Cooper)

To add to the logging into the account, every order I've had with Agile i've had permission to play the accounts being serviced on their downtime as I live in a different time zone.

Other relevant trade screenshots:

Pictures relevant to #1:

Him saying it was his fuck up regarding the 42 defence account being ruined and discussing the account as compensation:
Screenshot - a13b5e9e7e5f9455ef5c647ed8325116 - Gyazo

Contacting him regarding the account with no reply for weeks:
Screenshot - bd6882a0768b88073536ae42978c607b - Gyazo

Pictures relevant to #2:

Apologizing for the major fuck ups with my HCIM order:
Screenshot - 106b1918011d124f55a464c2a5b09bc9 - Gyazo

Agiles conclusion of the loss of items / what he will get done to fix the issue:
Screenshot - d3622d45f05d426141ffc306f54bca44 - Gyazo
Screenshot - f1d7b4b502bc0ee0df6f319c7a396d98 - Gyazo
Screenshot - c596059a180121392e2c2a99dc2eac3a - Gyazo
Screenshot - 026e885e856f5930ec6556dffc2297ec - Gyazo

Death of HCIM:
Screenshot - c9b9aa0fca0f0c920870755f0b37edd0 - Gyazo
Screenshot - dd13aa04478f1fbd6d366c78b6055667 - Gyazo

Him mocking the death of my HCIM + you can see after this whole ordeal he server muted me(grey name):
Screenshot - 1da535071fa4de64770bfd6c72eb2775 - Gyazo

Asking why im server muted + him basically avoiding me so he doesn't have to deal with anything:
Screenshot - 6d8cd3901ff26267cc4d1dc93e64d8a8 - Gyazo



I've avoided doing this report for so long because for a long time his service was extremely good and fairly priced but after spending so much money there to be treated like this isn't a great way to conduct business and keep your customers happy. Seeing as we cannot resolve the issue ourselves I'd like to request sythe mod/admin to make a final decision for us. Not sure what else to put, if you need anymore information please PM me as I don't come on here often and I will get an email notification.

 

@Agile life can you add your side here please

 

Hi @Gator90,

Thank you for your report and I'm sorry it has come to this.

Anyway, I'm happy to provide my defence which can be noted below.


1. Throughout all of these issues he was heavily AFK and just avoided dealing with the issues in every possible way, including in a private management channel trying to figure out ways around the issue to not offer any compensation or help - this was very frustrating as I have spent so much money on his services and have seen him refund and remake HCIM's for other customers.

You mention that I was heavily afk during the time of the these incidents that occurred which is correct. As I'm sure any member within my market management team including Cooper can verify during the time of End of September until End of January I was going through a hard time with my Grandmother who was like a mother to me was in and out of hospital for a large number of medical reasons. During the time she was in hospital I was assisting my family with trying to re-organise her bedroom at my parents to make it more accessible for her. Until Sadly 3rd of December she pass-away at our family home in front of us all.

2: He acknowledged that I wished to remain 42 defence on the account and then didn't notify the workers. He also admitted fault for that and offered me an account as compensation - Which he hasn't come through with. I created a ticket in his server at his request 3/06/21 in which he told market management he would sort this ticket out and I haven't heard anything since.

You state that I acknowledge that you wished to remain 42 defence. However, as you can see in the image here: Fear - Discord (gyazo.com) I hadn't acknowledged it and nothing was ever said again.

I even stated here in this image: Fear - Discord (gyazo.com) that yes I overlooked it and was my screw up because at the time I had a lot going on which I think is more than fair.

You've even gone to say that actually they could train defence a little more including attack to rethink the account build. On top of saying with the other account it was up to me.

I apologize I've not replied to your ticket I have honestly been trash with replying to anyones tickets including pms. However, if any staff member would like to verify the account in which I offered him for free which was a 99 runecrafting, level 3 normal account with a pet I can provide them with access to confirm the account is actually available if I'm required to provide to him.

3: Whilst in possession of the worker, my HCIM's banked was cleaned mid service, Agile came to an agreement after his at the time market management Cooper said he needed to rectify this issue as the worker had made many mistakes - Agile was getting the worker to recoup the items, half way through the remaining services the worker murdered my HCIM, instead of messaging me about it he messaged people who were not involved in the ticket... I asked for a refund of remaining services from the hassle plus the death - Agile mocked my HCIM publicly in his discord general chat and then proceeded to tell me the worker would not be finishing the retrieval of the items to which he agreed.

Yes during your service your hardcore ironman bank was cleaned and as we had stated none knew how or why this occurred. When we discussed this it was odd because Ricardo (the worker) had sent a message within a group chat that you were part of asking why was your account in death office:


After you had stated that it wasn't you he had requested the password to be changed. You stated it was odd that he continued with the service without mentioning the bank was cleaned. But when spoken to him he had even stated he went to Motherload mine to continue the service he was doing and equipped the items and shortly after as he was banking he realised the bank had items missing. At this point he had messaged Tetsu (our worker manager) and Cooper whom advised him to stop. Then when you woke up and said that it wasn't you he had requested the password changed.

During the investigation you, yourself agreed that he must be pretty "dumb" to steal $10 - 20 from your account because of the amount he was being paid for the service at the time. At this point you requested to know how much he was getting and I informed you of the amount:

During the time of the service on your account you had asked Cooper for permission to log into the account on some occasions which he has confirmed he agreed too. However, Ricardo had stated there was other time you were playing on the account without asking permission from myself or Cooper. This made it even harder to figure out what had happened.

You had stated that you were going to report us to Sythe because of the loss and even stated yourself you were going to let the situation go without trying to get back as much as you possibly can. When I had stated to you that you had agreed to our terms of service on two different occasions you even said I was sneaky because you hadn't read through Sythe rules regarding Terms of service.

After a while your service was completed and I had paid Ricardo on the confirmed that he had stated to Cooper & Tetsu that the order was completed. However, it later came out that he had finished most of the order, forgot a few things but also did the order in a different way that requested by yourself.

Because of this we had stated he had to complete the following tasks as it was paid for within your service:


After which we had even stated that because of this massive screw up we had requested Ricardo to complete the following and had even stated that we could not force him to do everything because we couldn't prove it was him:

As Ricardo was completing the additional tasks and finishing off the Paid services he had encountered an issue whilst doing the herbiboar training method. He had stated clearly he lagged and had internet issues which in result we believe he miss clicked on an npc near by which killed him. When his internet recovered he found himself dead. As we all know and understand Venezuela does have internet issues and this sort of thing can happen.

When this happened he had notified you in your personal direct message which you responded to im slap you.

[Redacted]
[Redacted]

You mention that you had to find out from other people however, it shows us here that you were already made aware of the situation. You had then even posted in our group chat regarding this situation:
[Redacted]

You even confirm and admit above that you recovered the account to verify this because you didn't believe it until 2 other people had pmed you saying you're going to hate your life.

After which you began to be rude and disrespectful to Ricardo and our team and requested a refund for the outstanding orders:
Fear, Devilish - Discord (gyazo.com) - Staff please message me for the password for this as it contains Runescape usernames which won't delete.

After you had received your refund you had then gone and sent a private message to the worker Ricardo stating that he had to continue to do work on the account even though you were refunded for the order and stated you had no use for the account:

You had messaged me privately in direct messages instead of opening a ticket and got no response from me in my private direct messages so went and sent that message to the worker demanding he continues with additional stuff.

After everything you then had messaged me again privately to apologize for the way you acted and reacted to Ricardo in these were the replies:
Fear - Discord (gyazo.com)

I understand that I offered the account for the 42 defence cause, yes even though I had loads of personal things going on irl I should of paid more attention and I am happy to provide the account which was offered to a Sythe staff member to keep hold of until they decide if I should provide the account to Fear or not. As I have offered the account and happy to honour that deal.

Additionally Fear had agreed to our services terms of services on more than one occasion and our terms of services can be found see here:

welcome-to-agile-life-services - Discord (gyazo.com)
account-shop-sale-fear - Discord (gyazo.com)

Now regarding the "Mocking" of his Hardcore ironman account. It wasn't actually mocking of the account it was more "mocking" he had the role "muted" in the server at the time because Fear tends to have a temper in which he likes to go and kick off within our discord server so I had server muted him which didn't work for some strange reason. When I said "Suits you" I was referring to the server mute rank which was coloured "grey" instead of showing his 12% discount rank.

Even though all this happened Fear has still attempted to place orders within our server.

I have no issue with him as a customer, when he's not upset or angry he's been a honest lovely person. I am deeply sorry all this happened to him and I respect it's a difficult situation to deal with. But I felt I was more than reasonable on more than one account.

Now for him to make this report just frustrates me more because ever since he opened the ticket requested the account he's not sent me any direct messages even when he came to place a new order within the server.

If you require any additional information please feel free to contact me.

 

When have I ever "gone and kicked off" in your server.

1: Yes I was aware of your grandmothers health issues and I am sorry for your loss, however you did acknowledge that you messed up.

2: After I went away and assessed the situation I decided yes they may as well just train defence as who wants an account with 47 defence and 50 attack? This was after the fact of the account being ruined, no it doesn't make it okay that they got defence, nor does it dismiss the issue or your lack of communication between customer and employee.

You've not been trash at replying to tickets/pms - you just pick and choose. You're heavily active in your general chat or raffles trying to get people to buy in, but tickets and pm's aren't important? I don't believe it, as a few people have mentioned they're chatting to you at during these times.

In relation to letting sythe decide if you should give me the account - This is unprofessional as fuck, you clearly stated I could get the account after the stuff up yet failed to deliver on so many occasions and now you're trying to go back on that again.. It's clear you had absolutely no intention to deliver the account to begin with.

You also made comments during this whole ordeal that "I was going to refund you and make things right, I just wanted to see how you reacted first" - This is not only childish it's unprofessional and demonstrates your character. As a business when issues arise you should instantly try to rectify any issues not sit back and watch it unfold like wild fire, especially when on multiple occasions your team made mistakes.

3: I had permission to play the account alongside Ricardo throughout the service to obtain 31 herblore through varrock museums so when time came he was able to do herbiboar, this was not a need to ask each time to access the account as logistics wouldn't work, by the time I'd get a reply the worker would be on/i would be offline.

After the account was cleaned, mind you it was more than $20 worth and now I understand the situation in Venezuela more I know $20+ USD goes a lot further for them than it does us. There's absolutely no way I would dump upwards of $500 in services to clear the bank - too which you also agreed and gave the benefit of the doubt. This is when I let him set his own password to the account and he was the only one with access, days later he then pm'd me and asked me for another password reset link.
https://cdn.discordapp.com/attachments/703761334122184846/822687027287949342/image0.png

My thoughts to this was he outsourced some of the order and wanted to change the password which made me come to the conclusion he may of done that previously and not changed the pass, thus the account was cleaned.

It's after all of this happened you finally realized that your worker had been telling you rubbish, stating the order was done when it clearly wasn't, on multiple occasions he failed to follow a clear, precise list of things to do mapped out for him to complete the order. Hence he had to do extra exp/skilling to obtain the items he didn't to begin with(fish, chins etc etc)

You also just publicly displayed my RSN thanks...

On every order bar one i've always maintained access to my accounts and that was always agreed upon even by you at the start. The one order I didn't have access to was the huge skilling order to which I gave you password reset link and you took control of the account as the order was so big I didn't want access during it.

I'd like the password to your image link also please.

Throughout this whole thing you made little to no attempt to help, you just responded with the generic "sorry this happened" instead of talking to me and offering help. I've seen you refund orders for HCIM deaths and even recreate accounts but when it came to mine it was "Sorry, it was an accident" of course I'm going to get upset and angry.


Yes I apologized, because after all I was a dick but IMHO I had reason to be upset and angry after the way this was handled, there's no denying that.



All in all, the way he handled this whole situation his own market management had a go at him and tell him to do something - he still hasn't done anything.

 

Hi @Gator90,

Thank you for your reply.

Me stating that I over looked the message at the time yes was an acknowledgement of me overlooking something during a difficult time. However, after that single message of you requesting that you hadn't enquired about it again. Even though there was no response from me confirming it. You saw there was a confirmation for other questions which you read and even replied about but never came back to me regarding the defence. However, there was no confirmation nor agreement from myself to state this was to happen. Your order to start with as you stated yourself was for 70 - 99 in everything leaving 10k+ experience away from 99 to have a "max cape party.

The issue in which you state lack of communication between customer and employee, you were using 3 different means of contact with us. One being Ticket which was always stated to be used, messaging me in my direct messages whilst knowing I had a family situation going on and messaging Cooper. As I said before, at first the order was paid for as getting 70 - 99 in pretty much everything. I am sorry I didn't not provide you with a confirmation of agreement that I had seen your service request changed however. How can you hold accountable because during a period I was going through a difficult time you chose to message me constantly in pm's instead of using the proper channel of your ticket.

You stated within your report that you'd like for the Sythe staff to decide what they feel is required. But now you're stating you want the account. I have no issues giving you the account and closing the subject and being done with this matter and not dealing with you again. As I've stated in my previous message I'm more than happy for any Sythe staff member to take access or control of this account until a decision has been made if this is the route you want to continue with. However, like I stated in your current opened ticket in my discord I am happy to resolve this situation and stop wasting the Sythe staff team on a pointless report by providing you with the account and calling this matter closed. You've yet to reply to that message even though being active.

You state you had permission to play the account however, permission was only given when you asked to login. Not to play along side the worker. Confirmed here: Cooper - Discord (gyazo.com)

The problem here is you've just confirmed that you were also playing the account at the time which makes it even harder to confirm who is actually responsible for the theft. Because we can't prove who did it. This subject always is a difficult one. As everyone knows.

You can understand $20+ goes a long way in Venezuela for others yes, however. It doesn't go a long way for our team. The reason why (Please note I'll be happy to confirm by screenshare everything shown below as proof to Sythe staff on request.) Is why would a he waste his job in which he's making over $400+ a month and being paid weekly for $20?

Proof that he's making $400+ a month (This is a screenshot showing last 3 months. I have additional proof on Localbitcoin transaction showing amounts & dates worker was paid for past jobs:

Even though you state you put $500 into the account it also just doesn't make sense that he would go and steal that money from your account because you, yourself even stated he would be "dumb" to throw away an opportunity in which he makes more money doing this as a job than he would make working a regular job.

There is absolutely no proof that he is outsourcing the work. As I've stated before the fact that only your account was cleaned for the amount had on it at the time was absolutely baffling seeing as how many accounts he had access to at the time the incident occurred and only YOUR account was affected. If I had seen or heard of more than one incident at that time I would be inclined to believe you that it was him but this didn't happen.

Him messaging you for a password reset could of been for a number of reasons in which we don't know as there is no additional evidence provided. I know at the time when the password was set before sending that message only he knew and had access to the account as it also had an authenticator on it. It could of been a situation of him forgetting the password or even he used a password he commonly uses which he was worried about being exploited. However, I am just speculating here.

Yes after everything happen we found out that he hadn't completed the order as provided to him fully or completed it in a different manor. (Meaning he obtained the levels at Fears request, however did not do it as requested within the template.) But he then went on to obtain the items that should of been received in the first order at no additional cost. Which was doing more Herbiboar kc, catching Monkfish and more which resulted in you getting free experience and additional resources. Yes you paid for the methods you stated but the worker didn't complain when we asked him to gather the items in which should of been achieved during the service.

After which as a compensation to try and keep you happy with the order and prevent a issue we offered him to gain the additional items as he was working on your order at the time. But the moment you decided to cancel your order and request and refund, removing his access to the account and kicking off making him feel like shit because something happened out of his own control we weren't going to force him to do any more as it was stated "If the worker was happy" within the messages.

You chose not to access the account mentioned because of the high value nature of the account in terms of the name of it and the difficulties that you were undergoing regarding certain things.

There was one order in which we had to cancel and refund you for because something you did resulted in the account not being accessible. Even when it wasn't our fault we still worked it out and helped you.

On other times Hardcore ironman accounts were re-made because of an agreement made at the start of the order with myself and the customer at the time. There was no agreement made between us resulting in this.

Your account died to an accident in which our worker had no control over. How is one meant to prevent themselves from not lagging or disconnecting. It's near impossible.

Additional it's stated here in our terms of service we are not to be held responsible! - welcome-to-agile-life-services - Discord (gyazo.com)

You keep trying to make it sound as if I don't want to resolve this, However I am. Make it sound as I pick and choose messages to reply too. But that's not the case.

I currently have 100+ unread-messages within my own discord server I try and clear through daily whilst doing 300 other things.

I have 300+ unread-direct messages from people that I've not replied to because it's so hard to read through everything.

As I've stated your Hardcore ironman banking being cleared - It is near impossible for us to know who did this for sure. This is because you were accessing the account as well as the worker so it's so hard to stay who did it and like we said it was only your account that seemed to have an issue even though there was other ironman accounts which larger bank values that weren't affected.

Your hardcore ironman death - How is one meant to prevent dying from lagging or disconnection? There is absolutely no fault that can be placed on the worker. He was busy trying to rectify an issue with your order and was literally smashing through it as you even stated yourself for this to happen.

Your main account with defence. As I've said at first the order was as requested with no restrictions. It was meant to be a max cape account which got changed half way through when I was going through a difficult time and yes I missed your message regarding defence because I had other messages from you to read as well as everyone else. I apologized and stated yes was my fault I overlooked it. But I never confirmed it which should of been a big thing for you to get back to on if it truly was important.

As I've said, you want the account I offered as compensation for you. You're welcome to it so we can be done with this mess as I personally don't wish to waste any more of the Sythe team time and energy by reading through massive paragraph's between us.

Like I stated I have contacted you in our ticket which is open. I'll leave this to yourself or the Sythe team.

 

Screenshot - b2c42298aff2b85717940f42f93de7f7 - Gyazo
Screenshot - c1bb81910ab955f4377f8b935f41cc09 - Gyazo
Screenshot - 71bc6a110468fd17c8eea1d66e5141d3 - Gyazo

Three occasions, one being before the order started questioning the ability to get untrimmed slayer cape, leaning more towards staying 42 def. Then asking you to leave prayer until last, then stating I definitely want to stay 42 def and telling you to sell the bones for 99 prayer and use it to get 99 construction instead.

As I said earlier, you agreed it was your fault for overlooking it and offered the account as compensation - When I asked for the account you did nothing for over 3 weeks.

In my opinion you were never going to provide the account and were just waiting it out to see what happened (was also told you were doing everything you could to get out of any and all issues regarding my accounts in the back ground). This was the last resort, you also recently sent the message in the ticket yes -

Not sure why you would now offer it after the report despite me asking for over 3 weeks ago, why has it taken this long to want to provide the details when you, yourself offered the account as compensation in the first place.

Multiple orders, juggled all at the one time - how was he getting efficient exp in non afk skills throughout the weeks? Could speculate outsourcing work that way, anyways that's not what this report is about.

I never denied having access to the HCIM
Screenshot - afaa9931f28b6bc428dabc4e868e8954 - Gyazo
The agreement was that whilst it wasn't being serviced I would logon to get things completed for him to finish my order, one of those being 31 herblore via lamps so he could do herbiboar, that's all I did, it took me one day. After that I never accessed the account again, several days later is when the issue occurred. It wasn't that I asked every time to logon the account.

Around that time he wasn't raising the cats like I'd asked and only had 200 death runes from 36-81 mining.
Screenshot - fe6f2636a5120c75bb05f606990ee1ec - Gyazo
It's possible he had irl issues as discussed, perhaps a reason he may have cleaned the account who knows, perhaps the reason he did it was to get back at me for constantly telling him hes not following the order path who knows - it's all speculation from both sides.

We can argue back and forth that we both had no reason to clean the bank out.

The underlying issues and reasons I made this report is as follows:

1: You told me you would provide an account as compensation for the defence being trained on my order - You have not done so, you told me to create a ticket to claim it, you have not provided the account after 3 weeks.

2: You made an agreement that the worker although you couldn't force him to do so, Ricardo agreed and wanted to work towards recouping lost items we all agreed on:
Screenshot - d1796ce8a2b34788684f0474c326ebff - Gyazo

We also discussed 50% of the solo WT crates being 37 and 50% of the LMS points being 650.

Then he died on my account and you said sorry can't do anything, I ask for a refund for the remainder of my PAID order 70-99 slayer, 1300 black knight kills, 5k eclectric imps etc then you go back on both of your agreements.

This report is here so that you fulfil both of your agreements, provide the account as compensation and finish recouping the agreed upon items, that's all.

Also, you mentioned earlier that I have came back to try order more services, you can ask Cooper I made tickets yes but couldn't bring myself to give your service more money after the way things have been handled so I closed the tickets. Your service is good, some of your workers are great, one slipped up and dropped the ball but your customer service sucks balls.

 

Update:

He provided me with the account mentioned... I had to set an email to access the account. Screenshot - 510a2ac3d87084dee757eafade4c4882 - Gyazo

 

Zach has informed us that he stepped down as admin.

Could the admin/mod who will be taking over please contact Agile Life#8486 on discord, we've reached an agreement and would like to discuss in a group chat with said moderator and move forward.