Cant recover sythe account

Dear Sythe support, I am experiencing an issue trying to recover my main sythe account Vytuxis. When I press forgotten password system send an email but I do not receive any password reset link. Ive checked my registered email [redacted] and its not there. My other mail boxes also receive nothing. i had authenticator enabled and have the backup codes saved from earlier. I only login like twice a year from either lithuania or uk.

Thank you in advance and happy new year to you!