[Resolved]

[o Frags x]

Scammer's profile link: Tyler
Explain the service: Paid for 97-99 str via nightmare zone they got my account banned due to Real world trading gold farming during the service. I paid them last Tuesday to get my account to 99 strength from 97. Today the worker messaged me in the service ticket that my account was disabled so i checked it and it was banned for RWT gold Farming. They keep telling me that there T.O.S. means I am at fault when there workers ip is flagged because im assuming they live in a 3rd world country when I know that sythe T.O.S. over rules theirs so here I am posting this report.
Amount scammed: A nearly maxed 1 defense ags pure with 70m in gear on it.
Proof that it's their Discord: Imgur
Discord ID + Unique Discord ID: Tyler#2286 Unique id:141117685059551232
Proof that the service was not completed: Imgur
Other relevant trade screenshots: Here is the whole ticket chat log with gear equipped stats and all our conversation. I request that Tyler looks at this as a defendant rather than a community mod please.
Imgur

 

[Tyler]

Hi @o Frags x Just a couple things.

Our terms of service are listed on all of our threads, but are also required for you to acknowledge before your discord account can talk to us at the HopeAIO discord

This ToS also states that any infractions to accounts while doing services are not our responsibility, additionally that no refunds will be given in any occurrence of a ban.


In the screenshot you provided us of you trying to appeal the RWT ban you were told by Jagexhelpfrost "RWT bans cannot be appealed, They've already been thoroughly checked, including looking for evidence the account was hijacked at the time of the rule breaking" - So given that this is correct they have already determined the RWT ban was when you were on the account.

In addition you paid with your order through RSGP, While you did not pay using the account you had trained, that is considered RWT and is part of the dangers of ordering runescape services.

We are unsure of what you do on your account outside of our services, And there's no way for you to prove you do not RWT/gold farm on the account.



Now to reply to some points below

when there workers ip is flagged

This is entirely speculation on your part.

I request that Tyler looks at this as a defendant rather than a community mod please.

Of course.

 

[o Frags x]

Our terms of service are listed on all of our threads, but are also required for you to acknowledge before your discord account can talk to us at the HopeAIO discord

This ToS also states that any infractions to accounts while doing services are not our responsibility, additionally that no refunds will be given in any occurrence of a ban.

Im aware of that but I know sythe T.O.S. still over rules yours so that is void.

In the screenshot you provided us of you trying to appeal the RWT ban you were told by Jagexhelpfrost "RWT bans cannot be appealed, They've already been thoroughly checked, including looking for evidence the account was hijacked at the time of the rule breaking" - So given that this is correct they have already determined the RWT ban was when you were on the account.

That was a volunteer community helper not an actual jmod saying that. I havnt been on the account since Tuesday which is when i paid you guys for the service meaning that your worker has been on it all week.

edit1: ban was served today June 3rd while in workers possession not mine
edit2: spelling/grammar errors

 

[video]

They'll need to refund you for the incomplete part of the training. Bans are a risk regardless of who you go to for training and if the people you go to say they're not responsible for bans and you agree to that, then there's no sythe T.O.S. that comes into play. However they can't simply keep your entire payment amount if the order isn't finished and the ban occurs while they're training so that line of their T.O.S. should be changed.

@Tyler, @Hope please calculate the untrained portion of this order and refund it to @o Frags x

 

[o Frags x]

actually a joke... yay i get like 20m back after losing 400m+

 

[Tyler]

User has been paid back, in deleted message at it contains rsns!

 

[Tyler]

However they can't simply keep your entire payment amount if the order isn't finished and the ban occurs while they're training so that line of their T.O.S. should be changed.

We will look at our ToS and make sure its in compliance thanks Video.

 

[o Frags x]

Id like it to be noted that if more reports about that worker and accounts being banned happen in the near future his ip is flagged and if like a full refund for the account. and yes i was paid

 

[video]

Resolved

 

[video]

Id like it to be noted that if more reports about that worker and accounts being banned happen in the near future his ip is flagged and if like a full refund for the account. and yes i was paid

You won't be getting an additional refund, again you agreed they aren't responsible for bans, but @Tyler @Hope it would be a good idea to check up on the worker's habits and make sure they're not doing something reckless

 

[Tyler]

You won't be getting an additional refund, again you agreed they aren't responsible for bans, but @Tyler @Hope it would be a good idea to check up on the worker's habits and make sure they're not doing something reckless

We have a log where whenever a claim is made by a customer or a report is made, it gets put down with the type and employee name. Thanks Video.