[resolved]

@Shin What about his warranty? Since we are basing the decision off terms of an agreement that need to be outlined before, wouldn't a warranty include returns.

 

No where did I say the warranty included a refund.

 

He loosely used the term and didn't describe what it entails, we interpreted that as including a refund if we weren't satisfied/found the product to be unusable. Seems like we are just being fucked at every point but he is allowed to interpret things however he wants/bend terms to fit his objective.

Isn't it the sellers job to provide a clear and evident TOS that describe the terms he is using, the rules of his trades, shouldn't it be his job to make sure the word warranty and how he used it as a selling point is honestly and thoroughly outlined?

 

Where's the warranty?

 

This was the only mention of the "warranty"

Which only includes functional bug fixes.

 

As a buyer of products on and off the internet I generally understand a warranty as being something that offers protection to the buyer, from something that is unusable or doesn't fit your needs after purchase. If his warranty didn't include things like refunds shouldn't that have been outlined in his TOS or the terms of our deal? Which usually falls on the seller, not the buyer. He did mention in his TOS that refunds were not applicable for time frame issues, which we deemed reasonable and assumed since he very clearly stated that refunds were not available for time frame issues, they must of been available for other issues.



You are correct when you say we didn't research things beforehand, but he also failed to provide a TOS (THAT DEFINES HIS WARRANTY) or define the terms he was using as a selling point for his products, terms like warranty generally include a return or refund process, and his TOS says nothing about no refunds/returns being possible with promised warranty. So there are shortcomings on both ends of the deal and we are simply asking for a refund for a product that unusable to us, that he can still sell, that he did no further work on, it was something he referred to as a personal script.


He never stated that the warranty was only applied to functional bug fixes, that wasn't outlined anywhere.

 

TOS was and has been defined on the same page you looked at to find my discord. TOS was also mentioned before transaction.

 

Yes you have a TOS but says nothing about refunds (besides that they cant be requested due to time issues, and says nothing about your "warranty" which you are using as a selling point for your products, warranties generally include returns/refunds and we could only assume thats what you meant since you failed to outline that before the trade or anywhere in your TOS.

 

The warranty covers bug fixes, that is. I can provide proof that same goes with other clients.. I will be waiting for your message when you want the source and/or code tweaks.

 

You didn't outline that before the trade, we aren't your other clients what you've said to them means nothing to us or our deal. So we were supposed to have full understanding of the warranty based on the fact that you'd told your other clients about it? Hmm interesting concept.


You led us to believe that the script had a "warranty" as consumers we see a warranty as anyone else does, as offering a return/refund for products that are unusable or no longer wanted.


So he is allowed to loosely use the term "warranty" and for proof he is allowed to say "I'll show you what I told my other clients" this isn't about what he told his other clients, it's about how the deal was presented to us. He used the term warranty, he mentions in his TOS that REFUNDS AREN'T ALLOWED FOR TIME FRAME ISSUES, nothing else. How simple is it to refund us the money.

 

@ESKEDA You could have asked what the warranty covers at any time. If someone was going to include anything about refunds, I would expect to see that in their terms of service. You are pulling strings in an attempt to receive a refund.

Unless @blahberrys is willing to refund you, please request the tweaks you want @ESKEDA.

 

Just close the topic then we'll take his advice and file a claim.

No one is pulling strings, his TOS has an explicit rule about refunds not being allowed due to time frame issues..... why go out of his way to mention that if refunds in general aren't a thing. IT DOES SAY SOMETHING ABOUT REFUNDS, IT STRICTLY PROHIBITS REFUNDS FOR TIME FRAME ISSUES, LEADING ANY REASONABLE THINKING INDIVIDUAL TO ASSUME THAT REFUNDS ARE A THING IF THAT ONE TYPE OF REFUND ISN'T ALLOWED. THAT'S LIKE SEEING A SIGN THAT SAYS NO RED SHIRTS ALLOWED AND BEING EXPECTED TO BELIEVE THAT NO SHIRTS AT ALL ARE ALLOWED?

So he can interpret shit however he wants, use terms however he wants, without having to outline them at all, can tell us that he can show us what he tells his other clients but failed to tell us, and isn't held accountable... okay.


We will be taking his advice and filing the claim, thanks.

 

How can I request tweaks if we can't even test it? The client doesn't even work for us. He only gave us access to test the script after we sent the payment.

 

Closed.