Devil Account Recovery

So i sent in my phone because it had a cracked screen and have a loaner phone atm. My number is ported and everything but the authenticator app i use i cant use on the loaner. So i cant log into my sythe account as im visiting home for easter weekend and am on a different ip (one ive used before though). So its asking for verification.
Thanks

- Devil

 

Hello Devil

First off, if you saved it, enter your long 2FA backup code that you were prompted to keep when setting up 2FA where you would normally enter your short codes.

When requesting a 2FA removal, please note the administrative team needs proof of two or more of the following things:

• Post from a home IP
• Recovery phone number*
• Current email address
• Skype/Discord used in the past or present**
• If you have donated directly through PayPal;
  • Transaction date and amount
  • PayPal email

NOTES:
*Registering 2FA to your account does not automatically add your number as a recovery phone number, you would have needed to add this manually in your Account Settings.

**Third party account access (such as email and Skype/Discord) are not substantial verification methods - the whole point of registering 2FA to your account is to have EXTRA security past regular recovery methods.

Failure to provide aforementioned details when requesting 2FA removal may result in a delay.

If you cannot provide what is required, then you MUST prove without a reasonable doubt that you are the true owner of your account. If you are unable to do this, your 2FA will NOT be removed.

 

• Post from a home IP
• Recovery phone number*
• Current email address
• Skype/Discord used in the past or present**
• If you have donated directly through PayPal;
  • Transaction date and amount
  • PayPal email

- Posting from a home ip now
- Phone number used on my account: [redacted]
- email: [redacted]
- Recovery Phrase: [redacted]
- DOB on account (not my actual dob): [redacted]
- Paid through [redacted]
- I pmed @Gen on discord so that is my present Discord.

Hope this is enough, i dont have my long backup code number at least not where i thought i had it.

 

I've disabled 2fa on your account. Be sure to re-enable 2fa on your account and keep the long code somewhere safe in case you find yourself locked out again - you can use this code once as a 2fa code entry so that you can log in and manually disable it yourself.