Lost my phone, need 2fa reset.

Discussion in 'Dispute Forum Archive' started by Miss vickies lost phone, Apr 11, 2019.

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Lost my phone, need 2fa reset.
  1. Unread #1 - Apr 11, 2019 at 5:45 PM
  2. Miss vickies lost phone
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    Miss vickies lost phone Guest

    Lost my phone, need 2fa reset.

    I lost my phone, you can see i have logged in on this ip many times.. I cannot login because i lost my iphone 6 which had my 2fa on it. Please help me.. Thank you.
     
  3. Unread #2 - Apr 12, 2019 at 8:35 AM
  4. Gen
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    Lost my phone, need 2fa reset.

    Please follow the correct format.

    First off, if you saved it, enter your long 2FA backup code that you were prompted to keep when setting up 2FA where you would normally enter your short codes.

    When requesting a 2FA removal, please note the administrative team needs proof of two or more of the following things:
    • Post from a home IP
    • Recovery phone number*
    • Current email address
    • Skype/Discord used in the past or present**
    • If you have donated directly through PayPal;
      • Transaction date and amount
      • PayPal email
    NOTES:
    *Registering 2FA to your account does not automatically add your number as a recovery phone number, you would have needed to add this manually in your Account Settings.

    **Third party account access (such as email and Skype/Discord) are not substantial verification methods - the whole point of registering 2FA to your account is to have EXTRA security past regular recovery methods.

    Failure to provide aforementioned details when requesting 2FA removal may result in a delay.

    If you cannot provide what is required, then you MUST prove without a reasonable doubt that you are the true owner of your account. If you are unable to do this, your 2FA will NOT be removed.
     
  5. Unread #3 - Apr 13, 2019 at 2:04 AM
  6. Miss vickies lost phone
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    Miss vickies lost phone Guest

    Lost my phone, need 2fa reset.

    • Post from a home IP
    • Recovery phone number*
    • Current email address / [redacted]
    • Skype/Discord used in the past or present** / Discord: Miss Vickies#8441
    • If you have donated directly through PayPal;
      • Transaction date and amount
      • PayPal email
    The Account is fairly new, i don't have any other information for ya.. I can message you on discord which i used previously in posts and trades. Also you can message me via email.. I will respond.
     
    Last edited by a moderator: Apr 13, 2019
  7. Unread #4 - Apr 13, 2019 at 3:48 AM
  8. Gen
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    Lost my phone, need 2fa reset.

    Hey Miss Vickies,

    Since your IP is not an exact match with the account, I need the following from you:

    • Recovery phrase - Hint: ***s ******s
    • If your registered birthday is your actual birthday, can you provide proof of this? (All sensitive info will be removed prior to being made public)
     
  9. Unread #5 - Apr 14, 2019 at 6:20 PM
  10. Miss vickiess
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    Miss vickiess Guest

    Lost my phone, need 2fa reset.

    • Recovery phrase - Hint: ***s ******s The recovery phrase is the following: [redacted]
    • If your registered birthday is your actual birthday, can you provide proof of this? (All sensitive info will be removed prior to being made public) My Real Birthday is [redacted], i dont remember if i did that with this. Im sure i might have just put a random date... because i wasn't very serious when i first made the account.. Just did it to vouch for someone and that led to more use of the website :)
    • @Gen
     
    Last edited by a moderator: Apr 15, 2019
  11. Unread #6 - Apr 15, 2019 at 1:18 PM
  12. Gen
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    Gen Retired
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    Lost my phone, need 2fa reset.

    I've disabled 2fa on your account. Be sure to re-enable 2fa on your account and keep the long code somewhere safe in case you find yourself locked out again - you can use this code once as a 2fa code entry so that you can log in and manually disable it yourself.
     
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