2step verification removal

Discussion in 'Dispute Forum Archive' started by Unique Service1, Sep 28, 2018.

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2step verification removal
  1. Unread #1 - Sep 28, 2018 at 4:57 AM
  2. Unique Service1
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    2step verification removal

    Hi, my username - Unique Service.

    I lost my phone 3 months ago, and i buyed new. Now i cant loggin to account because asking for verification, and i cant access to old phone.

    I have all information about account.
     
  3. Unread #2 - Sep 28, 2018 at 5:16 AM
  4. Unique Service1
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    Unique Service1 Guest

    2step verification removal

    Hi, my acccount username - Unique Service.

    I lost my phone 3moths ago, and buyed new, and when asking for 2fa i cant loggin, because dont have access to old phone.

    Have all information about account.
     
  5. Unread #3 - Sep 30, 2018 at 12:34 PM
  6. Gen
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    2step verification removal

    Hey Unique service, I see you've posted from your Home IP. That is a great start but we will need more information from you prior to removing your 2FA.

    When requesting a 2FA removal, please note the administrative team needs proof of two or more of the following things:
    • Post from a home IP
    • Recovery phone number
    • Current email address
    • Skype/Discord used in the past or present
    • If you have donated directly through PayPal;
      • Transaction date and amount
      • PayPal email
    Failure to provide aforementioned details when requesting 2FA removal may result in a delay.

    If you cannot provide what is required, then you MUST prove without a reasonable doubt that you are the true owner of your account. If you are unable to do this, your 2FA will NOT be removed.

    Perhaps you remember your recovery phrase? Hint: *o**.
     
    ^ Sun likes this.
  7. Unread #4 - Oct 4, 2018 at 5:55 PM
  8. Unique Service1
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    Unique Service1 Guest

    2step verification removal

    Hey Unique service, I see you've posted from your Home IP. That is a great start but we will need more information from you prior to removing your 2FA.

    When requesting a 2FA removal, please note the administrative team needs proof of two or more of the following things:
    • Post from a home IP
    • Recovery phone number
    • Current email address
    • Skype/Discord used in the past or present -
    • If you have donated directly through PayPal;
      • Transaction date and amount
      • PayPal email
    Failure to provide aforementioned details when requesting 2FA removal may result in a delay.

    If you cannot provide what is required, then you MUST prove without a reasonable doubt that you are the true owner of your account. If you are unable to do this, your 2FA will NOT be removed.

    Perhaps you remember your recovery phrase? Hint: *o**.





    • Post from a home IP - did
    • Recovery phone number - have new number
    • Current email address - [redacted]
    • Skype/Discord used in the past or present - [redacted]
    • If you have donated directly through PayPal; - [redacted]
      • Transaction date and amount
      • PayPal email
     
    Last edited by a moderator: Oct 5, 2018
  9. Unread #5 - Oct 4, 2018 at 6:03 PM
  10. Unique Service1
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    Unique Service1 Guest

    2step verification removal

    Perhaps you remember your recovery phrase? Hint: *o**. - [redacted]
     
    Last edited by a moderator: Oct 5, 2018
  11. Unread #6 - Oct 4, 2018 at 6:09 PM
  12. Unique Service1
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    Unique Service1 Guest

    2step verification removal

    and right email is - [redacted]
     
    Last edited by a moderator: Oct 5, 2018
  13. Unread #7 - Oct 5, 2018 at 4:00 AM
  14. Gen
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    2step verification removal

    Unfortunately your recovery phrase is wrong. If you'd like another shot: d***.

    As 2FA removal requirements are quite strict - The information given to us by you is insufficient at the moment. Please do your best to prove the following:

    • Birthday/name match with your profile/registered email: (Perhaps an ID picture? You may block out all irrelevant information.)
    • Exact donation date:
     
  15. Unread #8 - Oct 5, 2018 at 4:30 AM
  16. Unique Service1
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    Unique Service1 Guest

    2step verification removal

    Unfortunately your recovery phrase is wrong. If you'd like another shot: d***.

    As 2FA removal requirements are quite strict - The information given to us by you is insufficient at the moment. Please do your best to prove the following:

    • Birthday/name match with your profile/registered email: (Perhaps an ID picture? You may block out all irrelevant information.) - [redacted]
    • Exact donation date: [redacted]
     
    Last edited by a moderator: Oct 7, 2018
  17. Unread #9 - Oct 7, 2018 at 3:05 PM
  18. Unique Service1
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    Unique Service1 Guest

    2step verification removal

    I was online 4 months ago, its hard to remember everything, trying best to provide all information which i remember. Have donation proofs if that helps, or something more than that.
     
  19. Unread #10 - Oct 7, 2018 at 3:24 PM
  20. Gen
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    2step verification removal

    You have given a different birthday and you do not have the recovery phrase.

    Please provide anything that may prove without reasonable doubt that you are indeed the owner.
     
  21. Unread #11 - Oct 7, 2018 at 3:45 PM
  22. Unique Service1
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    Unique Service1 Guest

    2step verification removal

    Donated conversation and skype/online in registered email/logged whit google+/ - (removed)

    Something else maybe to help more?
     
    Last edited by a moderator: Oct 8, 2018
  23. Unread #12 - Oct 8, 2018 at 11:28 AM
  24. Unique Service1
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    Unique Service1 Guest

    2step verification removal

    This proofs what i have atm, i dont remember what recovery phrase and birthday day i set. If not enough ip/registered email/donation proofs, so i dont know what else i can send.
     
  25. Unread #13 - Oct 8, 2018 at 4:17 PM
  26. Sun
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    Sun Yankiee
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    2step verification removal

    Hi there!

    Any chance the email matches your irl name? Also, did you move to your current country from somewhere else? If so, where? You can also tell me your previous ISPs with that location.
     
  27. Unread #14 - Oct 8, 2018 at 4:37 PM
  28. Unique service1
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    Unique service1 Guest

    2step verification removal

    Yea its matches same as country , and i was moved to [redacted], when i make donation i was in [redacted]. I can say only city - [redacted]. I live in [redacted].
     
    Last edited by a moderator: Oct 8, 2018
  29. Unread #15 - Oct 8, 2018 at 4:44 PM
  30. Gen
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    Gen Retired
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    2step verification removal

    I've disabled 2fa on your account. Be sure to re-enable 2fa on your account and keep the long code somewhere safe in case you find yourself locked out again - you can use this code once as a 2fa code entry so that you can log in and manually disable it yourself.
     
    ^ Unique service and Sun like this.
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