RS Phoenix account recovery

I understand this is taking way longer than expected, org owner still didn't have time to go there, he's back in country from work trip, just he is another city now, because that old location with IP address was where he used to live with his parents. I really just need a bit more time for him to be able to get there so we can contact Jagex for the 4th time to find out what happened. When filling 3rd attempt we didn't even ask to transfer account to his email, I don't know why customer got that email. I was talking in Jagex livechat myself, I said that account wasn't hijacked and I have access to both emails and asking for them to unlock it, I can try to get screenshots of that as well and share with mods if needed, I am honestly just trying to help it but org owner is really hard to reach and he already helped me a lot and it's really annoying for him to do it for a 4th time when he doesn't even play the game nor have time for all this anymore. But as soon as he's in the location we will contact Jagex support again

 

Crazy. Another delay! Completely unexpected! Woah!? As I said, clearly I do not own nor have access to the account I PURCHASED. I did not rent it, I PAID IN FULL for the account. Now, without the org owner working with you, without any reason to do so, we do not have access to the account I PURCHASED IN FULL TO OWN unless he's in a specific spot in the world.

I know this to be bullshit, because as I mentioned before to you I travel A LOT for work. I have moved states and been in different countries and have ALWAYS been able to access and play my accounts. I have had ONE locked on me due to me moving 3 times in 1 month. I was in a NEW area that was not the creation IP and was still able to get it recovered without any issues... You're straight up lying to yourself, your customers, and the entire Sythe staff and community. Once again, end my damn nightmare and give me a refund back right now. I'm tired of fucking waiting.

@Poat PLEASE help. You see what I mean? And in two months, he'll have another reason to delay that doesn't make any sense. The org owner has an email, clearly has internet/data to communicate, and clearly has a phone so can access RuneScape but apparently refuses too because they've likely already resold the max account and are moving their business to another one for when this RS Phoenix account gets banned and then I get nothing...

EDIT: How in the WORLD does RS Phoenix not even have a caution tag or DNT tag after all of this?