Eldorado.gg report

@Kanye Please check PM.

 

1day left I will try live chat again.

 

We have reviewed this case internally. Our decision is based on a clear ownership and verification mismatch.

Our records indicate that identity verification submissions associated with this account were provided by two different individuals: the account was initially verified by the original account holder, while subsequent verification attempts were submitted by a different person. This conclusion is based on the verification submissions available to our compliance team.

Outcome and current status

• Withdrawals remain possible only for the originally verified account holder.
• If the originally verified owner cannot complete the required recovery/verification steps, this indicates the account may have been accessed or controlled by someone other than the originally verified account holder.
• The account balance is frozen, not taken. Funds are not transferred to any party. They remain temporarily locked until the originally verified account holder completes recovery verification, after which the full balance can be withdrawn (subject to standard payout and compliance checks).

Regarding requests to share verification proof on the forum

We respect Sythe’s reporting process and moderation rules and we are cooperating in good faith. However, we are legally prohibited from sharing identity verification materials through a third-party forum.

The requested materials (identity documents, selfies, verification images, and related metadata) are highly sensitive personal data. Disclosing them publicly, or via forum private messages, would be an unlawful and unnecessary disclosure under GDPR and data protection requirements. We must have a lawful basis for any disclosure and must apply strict data minimisation and security controls for KYC information.

• If needed, we can provide written confirmation to Sythe staff that our review indicates verification submissions were made by two different individuals for this account, including a case reference and relevant timestamps (without sharing any identity images or documents).

• We will continue cooperating within these constraints, but we will not distribute KYC/ID materials outside our controlled compliance channels.

Next steps

Because the verification mismatch is confirmed, the only available resolution path is original-owner recovery/verification. To proceed with withdrawals, the originally verified account holder must contact us directly at [email protected]. We will handle the case privately, request any necessary documentation to complete recovery, and provide the required steps to unlock withdrawals.

Our intention is not to keep the balance. The restriction exists solely to protect the legitimate account owner and ensure funds are released only to the verified rightful holder, in line with security and compliance requirements.