Offensive/Inappropriate Language Major ICU

vahnx · Mar 6, 2011

Currently appealing, it will probably be accepted, but I'm muted 2 days for this.

Here's my appeal which is the truth LOL:

For the first few lines I said I reported a scammer which is not an offence.
The part where I said I was gonna commit suicide I was doing the headbang emote against the wall as a joke. I saw someone do it before and I thought it was funny so I replicated it.
I apologize to whoever thought this was real, I will never do it again.
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Basically I want to know what's ICU mean in RS terms? I Googled it and apparently cops showed up at someones house in California (can't believe everything you read on the internet).

I'm Still Breathing · Mar 6, 2011

You can get muted for some pretty stupid stuff in rs.

Some of my stupid mutes:

************ -> <account name> : get of ethans account u idiot!!!!!!!!!!!!
<account name>-> ************ : are you on crack?
<account name> -> ************ : this is my account and i don't even know who you are
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Some random kid that I've never seen in my life messaged me on an account that i'm the original owner of. >_> Asked him if he's on crack and he reported me I guess? lol.

************ : u did that to me =)
<account name> : omg
<account name> : prsy nub
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No idea how the hell I could even get muted for this. Either you can get muted for calling somebody a nub, or jagex thought prsy was suppose to mean something offensive? (meant to say sry, i failz at typing)

vahnx · Mar 6, 2011

I got perma banned for a single racial remark. Then they came out with the appeal system 6 months later and I was un-banned but perma muted for a year, then they allowed another appeal or they changed the system or something, and I was back to 0 black marks.

Any idea on what ICU means (non-medical term)?

goldexhange4u · Mar 6, 2011

cops won't show at your house over runescape LOL.

Coinshare · Mar 6, 2011

A few weeks ago someone had a thread about leaked Player Moderator forums and how they take death threats seriously even if it's a joke.

I have no idea what ICU means but it doesn't sound good.

I'm personally scared of cussing/saying anything bad not that the censor can be taken off because I have no clue if someone will report me or not. I only talk bad to my real life friends lol

Divine blob · Mar 6, 2011

goldexhange4u said: ↑

cops won't show at your house over runescape LOL.
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They have before actually.

Dj Alabama · Mar 6, 2011

ICU:

short for Intensive Care Unit.

ICU is a place in a hospital where they place a person who's in very critical condition so he/she can be closely monitored, and if necessary p0laced in care. They have care from the least critical like people who had a heart attack, and are breathing, and are fine, but need to be monitored closely, to the sickest of the sickest patients who require complete bodily functional support from a ventilator, ECMO, and lots of other machines.

vahnx · Mar 6, 2011

Dj Alabama said: ↑

ICU:

short for Intensive Care Unit.

ICU is a place in a hospital where they place a person who's in very critical condition so he/she can be closely monitored, and if necessary p0laced in care. They have care from the least critical like people who had a heart attack, and are breathing, and are fine, but need to be monitored closely, to the sickest of the sickest patients who require complete bodily functional support from a ventilator, ECMO, and lots of other machines.
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It obviously doesn't mean that.... I know what that means I asked specifically for what they would use it for LOL. Major ICU probably means major offence or one they must take seriously, but if it was that serious they wouldn't post "ICU" in the description.

So again I ask, what's it mean

Dj Alabama · Mar 6, 2011

vahnx said: ↑

It obviously doesn't mean that.... I know what that means I asked specifically for what they would use it for LOL. Major ICU probably means major offence or one they must take seriously, but if it was that serious they wouldn't post "ICU" in the description.

So again I ask, what's it mean
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Did a bit of searching, this makes more sense.

Another is the Investigations into the Community Unit (ICU), which looks into account theft, macros, bugs and exploits, takes down gold-selling websites and more. ICU's Mod Chris81 says, "All Customer Support teams combined, we're banning tens of thousands of accounts each week that belong to real-world traders. Most of these are bots, but we also secure many accounts that real-world traders have stolen, and return them to their rightful owners." Every plausible idea mentioned on our Forums on how to remove bots, we have considered, tried or already use – for instance, we do ban IPs. We've also involved our lawyers and even talked to certain governments!
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Dj Alabama · Mar 6, 2011

-----------

Edit: Even more

What is ICU and why should we as players care about it?
ICU is the Investigations in the Community Unit, a specialist team within the Player Support department. The team are dedicated to the more shady side of RuneScape, dealing specifically with Macroers, Real World Trading, Bug Abuse, Player Safety and Copyright Theft. Traditionally we’ve always been behind the scenes, acting but not speaking!

Our work is extremely diverse, and effects a lot of areas which the RuneScape population probably never know are even a concern. For example, we remove phishing websites by working closely with web hosts, and ensure that any sensitive issues in game are escalated to law enforcement when necessary in order to make sure those individuals are safe.

Care to run us through a typical day at the office? What does the ICU do?
I’d love to describe a typical day in the ICU – when we have one, I’ll let you know!
Our work is so varied no two days are ever the same. One day, we may have to investigate a new bug – how it occurs and what fixes should be put in, who abused it and what gains they made (and decide what action to take!). The following day, we could be looking into an RWT ring who are selling gold to players by taking their passwords, then later stealing the account back to sell on to others.

In a way we’re a little like the team on CSI – our work depends very much on what ‘cases’ cross our desk

Are there any planned future improvements that we can expect to help our security further?
Yes, quite a few! We’ve had a real push this year to do everything we can to help players out. You may have noticed our recent changes to the login applet, the ‘Green Bar’ SSL certification that runs across our login pages, the display names update (which has been a huge success!), CAPTCHA anti-bot input to prevent brute force hacking and so on. There have also been smaller, behind the scenes changes to how we track and ban account hijackers.

In November 2008, as many as 25,000 players were affected by hijacking each month. With a big push this year, the problem is almost 2% of what it was - however, this is just the start. I can’t discuss what we have in the pipeline, but to suffice to say we won’t stop until this problem is gone.

A while back there was an idea proposed to everyone for a security key that would need to be entered, in addition to your password, in order to log in as an optional added security benefit. There was mixed reactions and it sounded like the idea was thrown out completely. Is this idea truly gone or can we expect to eventually see something like this in the future?
The security key, in my opinion, was a really good idea – and I know a lot of people in the community would probably agree. What everyone else seemed to take exception to was how we were planning to implement it. For some reason people seemed to assume that we were bringing it up as a means to make more money – which considering every key sold would be sold at a loss doesn’t really make sense!

The idea is not gone by any means – in fact there are several longer term ideas such as this which are currently being considered. However, it is very much on the back burner for now. We have a lot of details to work out, but we’re serious about account security and exploring as many avenues as needed to make such things work.

Regarding the press release, it was stated that this arrest was the result of a long term investigation. How long does something like this take to reach this stage?
Clearly it depends a lot on how prolific an individual hijacker has been, but the investigation that was publicised was the result of about 3 months work, off and on.

We have to collate all the evidence we can about the hijacker and the effects of them stealing accounts from our own systems. Clearly this means processing a lot of data – snapshots, offence appeals, account appeals, billing changes etc. Everything that can be changed needs to be logged and evidenced. We then start looking at the hijacker themselves, and investigate who they are and whatever relevant information we can find on them.
Once we have everything we can get from our end, we then pass this to the Police (in this case, the PCeU in England, but we do work with the FBI and other local equivalents). They pick up the investigation and will decide how best to approach the case.

There are a number of different laws breached by hijacking. If you are using phishing, this in itself is illegal – both from the copyright theft angle and by the action of knowingly stealing account details. In this particular instance, the individual was arrested on computer misuse act charges. By accessing an account using details you have not been specifically authorised to use, you are in breach of this act.

We are working on some investigations into people who have phished over 1000 accounts – if successful, these could result in reasonable jail sentences or very heavy fines.

What is Jagex doing to help prevent phishing sites from stealing our log in information?
We work closely with a wide range of web hosts all over the world to ensure that sites are removed as soon as they are found. Inside the ICU there are four people whose sole task is identifying and removing phishing websites – and our current average takedown time is just 24 hours.

We’ve got a raft of technical changes in the pipeline to make identifying a phishing website easier for our players, but outside of that the biggest challenge we face is raising awareness of such issues in the community. Letting people know that there are plenty of sites out there which imitate RuneScape.com, or the RuneScape forums, or the login applet is not enough.
We need to ensure that people are taking notice, and that is the biggest problem. It’s not even something we can focus specifically at new players – I’ve seen everyone from a guy with four minutes playtime right up to level 120+’s with billions of GP taken in by phishing scams.

While a big focus is placed on player security with the mini-games, reminders on log-in, etc., there still are players who share account information with friends and family as well as ‘falling’ for the schemes that hackers use to gain control of accounts. Can you explain the current security procedures that are in place to help players to see that they need to take responsibility for their accounts and why it is so important.
You’ll remember a little while ago that we removed the ability to set one of the most commonly used passwords as your RuneScape pass – this went out with much fanfare and really stressed the point that the security of your account really is your responsibility.

Whenever we notice that the security of an account has been compromised, we lock it. This is not like a ban – it stops anyone from logging in and forces any interested parties to submit an account appeal. There’s a 3 day delay on us processing these – that wait allows us to assess all appeals against each other and decide which one is the most valid before granting it. We have other uses for this wait time – see [the question] below

We provide display names, passwords, bank pins and so on as a means to keep player accounts safe. However, these only work if people take advantage of them and in turn keep that information safe. We do as much as we can from this end, but people need to wise up the fact that that ‘epic ban free auto woodcutter’ video on youtube does lead to a keylogger. They need to understand that unless they themselves physically type runescape.com into their browser, the site they are looking at could do anything – even if it looks identical to runescape.com.

One other thing i’d like to stress, and we see it happen more often than you’d believe: if you are hijacked and you do then recover your account – please don’t ever set the password back to the one the hijacker discovered and used to steal it. When you recover with a new pass, and then change that straight back to your old one for convenience, you really are opening yourself up for a protracted battle for control of the account.

What are my chances of getting my account back if it was stolen? How can I prevent it from happening again?
Assuming the account is actually yours, your chances are really good! One of the problems we see a lot with people who are hijacked and then can’t recover their account is that often the person attempting to recover the account is not the original account owner. If the account was previously given to you by someone else, or it was shared for a while and then the original party left the account to you, you will have difficulty recovering it. The only way around this is don’t share accounts, don’t trade accounts and certainly don’t buy them.

That point aside, your best chance is to remember the oldest possible passwords used, good old recoveries, and have an email address set so we can send you a recovery code. That code is an excellent way to help us in the recovery process.

From our point of view, whenever an account is locked for whatever reason, we take the time (during the three day wait) to ‘clean’ the account. What this means is that we remove everything that the hijacker set. His passwords, logins, recovery questions, billing, email address etc all cease to exist for the purposes of recovery. This should mean that they cannot then get your account back once you’ve recovered it!

Of course, this operation is fairly easy when an account has just been hijacked. However, if a ‘clean’ is required on an account that has been shared between two or more parties for an extended period then a clean can often be difficult or impossible – meaning your chances of recovering and keeping the account are minimal. And based on our statistics, 96% of all account shares will go bad at some point. All of this means that sharing of accounts is definitely not recommended!
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vahnx · Mar 6, 2011

We'll the appeal was denied. They say it was my fault and that's complete BS. I was bashing my head in the fucking game making a joke. Whatever, just because of this I'm starting 5 bot accounts on one of my other computers that's left on 24/7 doing fuck all. Thanks Jagex, this 2 day mute is gonna cost you.

glenquag · Mar 6, 2011

Just wait the two days dude, it's not that bad! You should be botting anyways though

JohnK · Mar 6, 2011

I'm not sure why Jagex even introduced a filter remover if they are going to bother muting people for stupid shit like this...

FacelessVoid · Mar 6, 2011

Once I was with my clan at a bronze war. After war said trimming bronze armor. and got muted...

helloworld94 · Jun 22, 2011

I was reported for saying Romeo oh Romeo
and that he was hott

now I have a 3day mute for telling people the difference between seriously offensive and lightly offensive..and why there is an option to toggle the filter^_^

heres my appeal currently:

"I'm sorry for what has happened but it isnt entirely my fault. It was my fault for leaving my computer on when I went to the bathroom and came back to my older sister playing on my account. I thought I signed off before I left. I promise this rule wont be broken again, I wont leave my account on ever again that is afk either. Please forgive me, I really thought my account was offline before I left. My sister and I were fighting somewhat before and I guess this was how she'd pay me back. After my last mute I swore I was gonna work my hardest to be as good as the Player Moderators, but I guess that has failed. Please forgive me, I respect you guys and the runescape players entirely. Thank you and God bless all you who make this game a better place<3"

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Offensive/Inappropriate Language Major ICU

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