[Resolved - Pending refund on July 1, 2025]

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completely respect your rules and understand your need to investigate. However, I was extremely busy during that period, and this didn't allow me to focus sufficiently on the complex questions you posed, especially with the language barrier and my reliance on translation.

When you asked me about the last time I was on the account, it was difficult for me to answer immediately. I work on many different accounts and requests daily, and I couldn't recall the specific details of that account without checking my records and going through the associated tickets. I wasn't given enough time to gather this information and organize my response clearly.

I never intended to evade, but I genuinely didn't fully understand the question or the required context to answer correctly at that moment. All I was asking for was some time..."

 

"Everything was documented in the tickets. Since I started working on the server, I viewed us as one team, assisting each other. I would occasionally inquire about discounts or even price tickets myself, because I genuinely treated the server as a collaborative team where we all complement one another. My intention was never to break the rules; everything was done openly on the server."

 

Any staff to check this case?

 

Hey there of course!

i would also like to add there has been further tampering from said user in question (we found out while keeping it "private" before the report) where user has reached out to customers privately trying to get work as well + has done it in the past with people such as @Primal who has said we can use this image below along side ours -



- this was received once this report was placed up, of course still as such being under contract with us for that 30 day period cooldown which would then further show he is playing around with the terms of his contract



- primals post regarding the same person, as i say we have tried to keep this relatively private until he made the report, and since got attacked by @Lucky Charm while others who he works for were/are happy to assist with any questions we may have at the given time to help our investigation to find out what happened/could have happened despite the obvious elephant in the room with the no-changing info




as for the customer TOS, that is as such shown below, we wasn't actually aware he was given the customers pin (as i think he was doing CG if we recall correctly, which requires no pin) so once we was informed after and the given time we wasn't too sure where it stands as it could be hearsay but could also be true, and as such as i mentioned in my first actual post in page #1 we was investigating for said reason

each customer has to !agree which i can find the ticket transcript and send you it on discord if you need full confirmation of it to confirm

 

I would also like to add @Zulu we are still in touch with the customer ( @Jeyce ) and he has been nothing but helpful with trying to present information and being understanding of why we wanted to check into things before the way it ended as of now

- we have kept it simple for both sides because we know it's hit and miss due to the duration of the info not being changed, but at the same time with the wording given from both OP and the way things had been handled we did sort of feel more the need to side with the customer which isn't always the case with servers and as such we have spoken about the outcome of compensation with him and came to an agreement if it is sided with him

 

Yep of course, I will present that for you later

Edit - sent the non-cropped on discord will of course upload here as well if requested (just saved a bit of time with the crop due to the additional chat stuff)

Edit #2 (uncrops with time/date as sent on discord and was requested to also post here) -