Mandatory account warranty

This is insane. Why not just revert it to a month?

Support. Let the buyer and seller agree to their own warranty terms. I thought this was the case anyways besides the mandatory 1 month.

 

I always offer a 2 year warranty on all my accounts but that is contingent on whether the buyer leaves me with email access as that's the only way you can truly be sure (as a trusted seller) that the buyer is not trying any shady tactics in terms of faking a recovery. If the buyer wants to change the email to their own, a 6 month warranty is offered as you can never be too careful with Jagex's recovery system.

At the end of the day, this has worked well for me with not a single recovery/complaint in over 10 years of sales. 1 month seems too short a time unless the buyer is moving it to a jagex account, which makes recovery a lot harder but not impossible.

In short, I support mutual contracts. If a buyer and seller come upon an agreement, why deny them, they've both agreed to it and understand the risks.

 

Jagex reply to jagex acc recovery Jagex reply to jagex acc recovery
Just a note I came across this morning
Another reason the warranty rules are heavily outdated.

A legacy account imported to a jagex launcher as we know can be recovered to a new jagex launcher, however evidentially existing jagex launcher is just though luck

 

I suppose my knowledge may be a bit outdated (I used to have a reasonably large tutorial island shop), since I've been out of the game for a while.

However, it seems rather unusual to require a mandatory one-month recovery period for locked accounts.

As if the account is unregistered, sometimes locks are either a regional issue (an account created in the United States, for example, will instantly lock if you log in from any other country) or, for free-to-play botting, they sometimes use a lock if they suspect you are botting.

Generally, whenever I ran the shop, we'd always try to help customers if they encountered either of these issues. However, if there was an unregistered account, there wasn't much we could do besides providing them with the IP address on which the account was created (I don't know if anyone ever recovered accounts with only IP address).

I'd say it makes more sense to let everyone choose their terms, but I think this rule should be applied to most accounts. However, for higher-volume accounts, it doesn't make much sense.