Query Status "unknown"

Hey im trying to recover one of my accounts, and ive done 2 queries on it.
but everytime i type in the query code to track the request it says "unknown".
does this mean that my query doesnt exsist? please help.

 

You either entered it wrong or took too long to submit the actual appeal

 

i entered it correctly and there was no delay on the appeal

 

this is strange i'd say wait a few days and check it back

 

go log in and find out if it worked or not