[DENIED]Clarify server owner liability

Discussion in 'Denied Suggestions' started by Primal, Apr 29, 2024.

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[DENIED]Clarify server owner liability
  1. Unread #121 - May 7, 2024 at 8:18 AM
  2. WFAF
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    [DENIED]Clarify server owner liability

    This point is pretty irrelevant.

    If you claim to offer 247 support, via tickets and the like, you should have someone available at all times with a high enough deposit to handle any work that would come about.

    For anything insane (for example say a 50b gold sale) it wouldn't be unreasonable to either decline the offer or wait for an owner / admin to handle it.

    If you can't / won't hire trustworthy staff that would be a you problem, not a Sythe problem.

    There are a crazy amount of trusty staff across hundreds of service discords, increase your deposit requirement to weed out the shit.
     
  3. Unread #122 - May 7, 2024 at 8:34 AM
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    [DENIED]Clarify server owner liability

    I would like to see 100 names on sythe I can trust with $10000 that aren’t server owners. @WFAF
     
    Last edited: May 7, 2024
  5. Unread #123 - May 7, 2024 at 8:43 AM
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    [DENIED]Clarify server owner liability

    I'd like to see 100 $10k transactions, let alone users.

    Even still, my point above stands.

    I have no issues trusting a number of service providers, I know they're built well and they pay their staff fairly reasonably.

    i.e. Primal / Chill / Worthy & the many others I've used in my time. =]

    Peanut is not one I would trust, I'm surprised people do given the number of reports.
     
  7. Unread #124 - May 7, 2024 at 9:18 AM
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    [DENIED]Clarify server owner liability

    lol one oh the ones you trust are another one that has noted this is a potential issue. I digress if this won’t change we should all be treated the same, as such gambling clans shouldn’t be an exception just because they have influence over staff. @Pikachu @WFAF
     
  9. Unread #125 - May 7, 2024 at 9:44 AM
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    [DENIED]Clarify server owner liability

    It wouldn't surprise me if many other server owners I'd consider trustworthy have questioned it too, the fact is, the number of reports & the apparent lack of accountability from yourselves doesn't inspire trust, rather a steer clear attitude.

    edit - the fact the worker was able to handle the transaction over x amount is an issue for the server owner imo, not the person purchasing.
     
    Last edited: May 7, 2024
  11. Unread #126 - May 7, 2024 at 10:09 AM
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    [DENIED]Clarify server owner liability

    Would love to see any time we did not make our customers whole in a timely matter when the issue was within our responsibility.

    would love to see your recommendations for controlling this? Without the owner being online 24/7
     
    Last edited: May 7, 2024
  13. Unread #127 - May 7, 2024 at 10:12 AM
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    [DENIED]Clarify server owner liability

    Resolved.

    I don't need to add anymore on that first point.

    Hiring someone trustworthy enough to handle any time zones the owner is not online - multiple servers have this locked down.
     
  15. Unread #128 - May 7, 2024 at 10:36 AM
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    [DENIED]Clarify server owner liability

    You realize you provide an example where he was paid the full amount we were required right?
     
  17. Unread #129 - May 7, 2024 at 10:37 AM
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    [DENIED]Clarify server owner liability

    After being told to, yes.

    Doesn't take away from the fact you attempted to weasel out of it. :)
     
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  19. Unread #130 - May 7, 2024 at 10:41 AM
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    [DENIED]Clarify server owner liability

    Correction we thought we were only liable for $340 which we offered to pay immediately. At which point we were corrected that we were liable for $480. No weaseling just a misunderstanding between our policy and sythe policy.
     
  21. Unread #131 - May 7, 2024 at 1:51 PM
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    [DENIED]Clarify server owner liability

    That's completely fair, my point was more so that a liability limit only really makes sense in that context - the same way that Sythe isn't liable for money that a user on the forum scams someone out of.

    But if someone is employing workers, they should be responsible for scams committed by them under their brand name. That's the risk of owning a business and hiring employees.
     
    ^ Slyme and Zora like this.
  23. Unread #132 - Jun 22, 2024 at 3:03 PM
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    [DENIED]Clarify server owner liability

    Our clarification for this is pretty cut and dry. If you are an owner, you are responsible for any workers/managers/ ect mistakes/scams.
    To address some of the questions-
    1. "We can't be online 24/7 as a owner" - Don't autobump 24/7, accept deals 24/7, and or hire someone who you deem responsible enough to make the call in your absence to bring down the overall risk factor.
    2. "Managers/employee's have deposits and are given orders over the deposit with the server" - Thats the mistake of the owner/managers. The purpose of the deposit is to ensure the worker isn't given access to an account or total number of accounts/orders over the deposit with the server.
    3. "The customer didn't tell us the wealth of the account when placing the order, and the worker scam quit" - Have your customers verify the bank wealth before taking the order, and have the worker reverify the bank wealth with a screenshot upon logging in. If the customer "forgets" that he left a tbow on the account and never stated it before placing the order and it magically disappears, the service shouldn't be held liable. Ex. Customer places an order for 100m, states bank wealth is 50m. The server gives the order to a worker with a 200m deposit, and afterwards claims he forgot he had a tbow on the account and the worker scam quits, in short the customer is in the wrong, but the server should at a minimum refund the order and or do the best they can if it's proven. Again, this would fall under a case by case basis.
    4. @Suuh said something really nice as well here -
    If the discord server has multiple reports, but not much proof of being liable, but it's likely that they server is liable, in most cases we will punish the server because obviously something is going wrong.
    5. If someone's manager has a deposit of $300, and they scam $400 the server will be liable for the full $400 regardless if the manager has a deposit of $300. A manager with a deposit of $300 is low anyways, and im hoping that's just a random number thrown.
    6. Service discords TOS do have the capability to have their own ruling and we as staff MOST of the time stick to that ruling. But sometimes some service discords go way to far, which is when Sythe staff may overrule a service discords TOS. @Primal . If you feel that the ruling was biased or dependent on the mods current attitude, you're free to ask an admin or another global to review.
    7. @Okamikun The staff team is pretty diverse, and we don't always agree which is why the team works well together. When we post that we discussed with other staff members on a report, it's true. We indeed post our issue, what we think, the link to the report, and ask other staff members to chime in. Once we get an majority vote on the report, that is what we go with, regardless of what the staff member taking the report thinks. Ex. If i take a report and feel that it should go one way, but the majority believe it to go another way, regardless of my standpoint I will resolve the report as other staff members believe to be correct.
    @Suuh you have a very good understanding of the rules, thank you for answering the majority of the questions. But if anyone has any questions about their service discord, just send me a dm i'll be free to answer it, just remember i'm not only 24/7 even if my discord says i'm online.
     
    ^ WFAF, Okamikun, Kanye and 1 other person like this.
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