[DENIED]Clarify server owner liability

The point of a deposit the way you explain it allows you to hire someone that you only trust up to a certain amount, because even you yourself assume the possibility that they may one day scam, meaning you have effectively hired a worker you don't truly trust with that being said why should the customer be responsible for your poor decision making regarding who you employ?

 

So you're saying you trust everyone you hire with your life and livelihood right. Great to know.

 

I do not run a service discord, and when i ran a gold discord I did not hire workers, because I realized I can't trust anyone else other than myself.

Your more then welcome to hire workers as you please, but you bear the responsibility of what they decide to do by having your seal of approval.

 

Oh so we are taking advice from someone that doesn't have a discord and doesn't understand how larger discords delegate. It seems you would have a biased opinion as you trust no one you would hire no one and no server can function like that for a profit.

 

Costumers should not be allowed to disregard server rules. Then be allowed to get a full refund when doing something they are told not to.

 

I have far more experience then you do =] You are the one having workers scamming. Do your job properly and you won't need to make these posts.

 

What makes you think it's okay to hire workers and have them deposit a amount of money and then be allowed to steal a higher amount then they deposited? All while leaving you responsible only for what they deposited, effectively shafting the customer - also you are enabling people to scam by having a system like this, how dense are you?

 

How dense are you? I'm saying that shouldn't be allowed to happen we tell everyone who's hired you're not allowed to take more than your deposit. I'm asking how do we inform every costumer not to tan someone's deposit. once that is conveyed why is it not the costumers responsibility to follow that guideline? You are saying it's a one-way street the costumer can never do wrong and frankly, that's just BS discord owners should have rights 2 we deserve protection just as much as a customer. @Leptin

 

Based on the example shown, people should probably just avoid that server all together.

Nothing but issues by the looks of it with an owner / management team that doesn't like to play by the rules =].

 

Let me put an example:

You're in the park
There's a sign: don't feed the ducks
There's a guy, telling visitors: don't feed the ducks

A visitor feeds the duck
Duck bites visitor
Visitor sues park owner

Now who do you get mad at?

The owner of the park, he should have hired different ducks

Or

The visitor, he should've followed the rules

 

ducks wont scam your customers, it's an irrelevant example.

Don't want to be responsible for scams? Hire workers you can trust, do a better job at communicating with customers to ensure too much wealth isn't left on accounts, regularly vet your workers on discord alts to ensure they aren't breaching rules etc.. I could go on and on about how you could be doing a better job.

 

If you're a service owner and you own the discord you're responsible for what happens within it especially pertaining to your workers and whatever is happening inside of private tickets. Now if someone decides to PM a random person in your discord and they get scammed that's on them.

When it comes to things being stolen off of customers accounts and having minimum bank amounts and stuff like that all that comes down to verifying with the customer and double/triple checking things. Ultimately sometimes you need to be transparent with the customer "hey this is a new worker he has a X amount of deposit please do not leave any excess wealth or whatever on the account." Then when its time to start the service before the customer sends the passwords to worker "hey man just double checking what's the wealth on the account can you send me a screenshot, remove this remove that." Its pretty simple stuff. You run into issues like the OP is talking about when you're just careless with your customers accounts and wealth because its not technically your wealth or account.

Do to other what you want them to do to you. If someone is joining your server for a service your priority needs to be protecting that customers assets at all cost imo of course.

If you're a provider and your popping up with 1,2,3 bills worth of GP missing off of customers accounts and accounts being hacked, random stuff missing and multiple scam reports unfortunately that service provider might be the problem.

 

Well said, ultimately it seems service providers want to just be able to hide behind deposits and hire questionable workers, they don't need to actually find workers they can trust because they expect to be able to hide behind a rubbish concept of deposits implying trust while expecting all of the burden to lie on the customer in the event of things going wrong, when in reality the service providers often could of prevented the scam from happening in the first place by doing a better job.

 

We have had cases where the following happened:

1: tos stating " remove excess wealth", which has to be actively accepted to open a ticket

2: a staff member asking for a bank value picture & confirmation, clearly checking amount etc.


Worker logs in
Customer was wielding a tbow
Displayed bank value was 500m

Should we be liable after those precautions?


Edit: nothing happened in this case, but it does provide an unnecessary risk.

 

1. Not many people actually read the TOS that's why its your responsibility to reiterate it every chance you get.

2. If you remind the customer of the potential risk of leaving high value items on the account minutes before they pass over any information for the account I highly doubt a customer would be that careless but I guess its possible. In that case id tell the worker to hop in our discord verifications chat and screenshare with me until we can get the customer to login therefore its not my workers word against the customer its my word, my supervisors word and a video against the customer potentially saying we stole something. I'm not sure what's not being understood here. Sometimes you have to protect customers from their own stupidity if we're being real. I hate to say it but its your responsibility. Its multiple ways to skin a cat just pick what works for you. If you value your time and money and your reputation you do what needs to be done.

3. Yes you're liable if your business you're the head you're responsible for whatever may happen. Its the risk of doing business.

 

Try uphold that in an actual situation "I didn't read it so it's not valid"

Assuming your latest report, you don't have customers, or at least nothing significant.

I guess we'll revisit this once you do and have ran into issues with them.

 

If a customers items get stolen off their account and you've accepted the service and your worker is already working on the account they won't have to uphold it the burden of proof would be on you.

I might be new to the service industry on sythe but as for running a business and understanding the risk and customer asset protection I have a few skills. You're coming up with all of these scenarios to throw the risk around to anyone but yourself but as the business owner your liable no matter how you want to look at it. Its up to you to create the base structure to prevent these things from happening within your business / discord.

If you can't come up with an adequate structure to protect your customers assets just say that my time in the industry or customer base has nothing to do with what's being discussed respectfully.

Edit: With that being said the burden of proof is always going to be on the service owner so you need to do what you need to do to protect yourself. I guess at the basis of that is protecting the customers assets even if that means going above and beyond when they forget something like a tbow on the account or what have you. Id rather be safe than sorry.

 

I'm referring back to my initial example.

How would you prevent this, other than being there all day / not hiring a worker

You put a visual limit on a person's name.

This can now be a customer ignoring it or a host with bad intentions.
Both cases, server owner gets screwed

 

Adding some more real life examples everyone can understand.
1. A business mops the floor and puts up two wet floor signs. A customer slips and falls he has no right to sue because of the wet floor signs. The business tried to protect the customer, but they choose to ignore it. By sythe reals they get to sue and will win because the wet sign wasn't agreed to.
2. A laundry detergent company makes washer pods. They put a warning label that says these are not edible. Teenagers dumb and dumber challenge each other to eat one. They can't sue detergent company because of the warning label. By sythe rules they can sue then do the same with another product and all these business go under. We don't want blanket protection. We want a warning label a sign against gross stupidity and negligence.

 

I'm not at all informed on dicing or gambling discord but do they have rules against multiple accounts? Would it be a way for the discord owner to prove that the person is scamming or idk manipulating the system in some fashion? How would the scam actually work though would peters Retep even be able to bet against Peter considering Peter's max bet is 2b?