I purchased detuks infernal TWICE.

I purchased detuks infernal TWICE. that's right. Twice. I had follow r the full tutorial had it running. Never attempted infernal before so I thought it was normally not to use magic or until a certain wave anyways. The bot died on wave 33, rebanked and got more potions out for me and went back into the infernal, at this point I thought it was supposed to die on purpose to seem legit or to "show progress" to jagex. Then... It died again on wave 34.... And one again on wave 30. Then my trial ran out which cost me 75 dollars. I opened a support ticket asking for help only to be met with hostility. Questioning me more so if I'm trying to rob or defraud them. I matched the exact gear of the tutorial and exact inventory of the tutorial, interaction set to packets, everything I had been asked, only to be told it's my fault they're not going to do anything for me. I DIDNT EVEN ASK FOR THE REFUND AT THIS POINT IN TIME YET. So the developer invites detuks into the chat and his only assumption is I did not have the prayer flicker active which I did or else the bot never would have made it to the waves it died on. It never once put magic gear on or attempted to cast spells.

I then asked for the refund when I see there is no help to get this cape done. And I was banned from the chat and removed from discord by the admin. Essentially blocking me from using the rest of the credits I bought for the second try with the bot. On storm client website. Their website is linked to discord. Removing me from discord made me permanently lose my credits. I paid over 150$ to be defrauded by scum who only care is a dollar.


I have the full chat transcript downloaded.