Resolved.

Scammer's profile link: @RuneAce
Amount scammed:750$+
Discord ID + Unique Discord ID:runeaceog
Proof that it's their Discord:Screenshot - c28dab153a2d40016da959ac4f204076 - Gyazo
Explanation of the trade:
How they scammed:Banned account by false accusations to avoid paying out the winnings. accusing me of breaking section 11 of their ToS which is a lie. Section 11 says that its not allowed to use a proxy on their website which i never used in my life. The admin continued to lie in my support ticket for longer period of time providing ip that were allegedly used on my account which are not mine and from a completely diffrent country. When offered to fullscreen screenshare my computer to the admin while showing the ips he provided are not mine+ showing that there are no proxy programs on my computer the proof offered was ignored.
The admin offered to pay back a ridiculous ammount of around 1% of my balance(ammount i deposited to the website innitially.
Long story short:the admins noticed my account winning over 100x of what i deposited and decided to lie about me breaking a rule i never broke.
Other relevant trade screenshots:

 

the same computer+ip was used to gamble on other runescape webistes for years including: runechat runehall runebet bigboibets.
With never having a problem with gambling/cashing in or out.

 

Dear Sythe,

We would like to clarify the above accusation. RuneAce is dedicated to upholding fair play and transparency for all our users. As such, our terms and conditions (Section 11) expressly prohibit the use of proxies or similar methods to obscure the original IP address. RuneAce Casino - Terms & Conditions

You are not allowed to use proxies or register multiple accounts on our social casino. End of story. This user did both.

In this instance, our system automatically flagged the user's registration IP (will provide to admins) and subsequent betting IPs (will provide to admins), all identified as proxies based in ****, Austria. This automatic detection led to the suspension of four accounts. Upon further review, one user admitted to using a proxy, another was cleared, and the remaining accounts, including the one discussed, were found to have violated our policies.

Despite these infractions, we have offered a refund of the initial deposit of 11.11 tokens made by the user in question. We still have an open support ticket in our discord server that we would like to share alongside all ip logs on our domain.

We use reputable tools like awebanalysis.com and ipqualityscore.com for our investigations, ensure that we uphold the integrity of our platform and safeguard our user community. Admins, please reach out for more proof.

Thank you,

RuneAce

 

Cool story mate, lies upon lies. Now you are out of nowhere accusing me of "register multiple account" on top? How much more can you lie to keep my money to urself?

Multiple people warned me about using the sketchy website guess its on me that i trusted random people. Didnt expect a site with sythe to be scamming this hard.

But go on keep offering me back my 11tokens while my balance is over 1500, very profesional of you.

 

i cannot access the site but the admin can confirm that i had around 1110 in balance and a open withdraw ticket of 400. in a 2hour talk in support ticket he was accusing me of proxy using but today in this sythe post he randomly added "creating multiple accounts" which i never did and he never even accussed me in the 2hour long discord ticket conversation.

 

Do any of you have proof of the account balance at the time of termination?
Balance at the time of termination: 1146.90 tokens

Is there a stage during user registration or prior to gameplay where they agree to the terms of service?
Yes, upon registration. The user can NOT register without agreeing with terms & conditions. There are two terms that have been broken so we disavowed the user from using our platform.

Is the sole reason for account termination the use of a proxy by the user?
Yes, the use of proxy on registration and while betting will result in an automatic ban by our internal system. Pointing to two different countries and all flagged as proxies by online tools.

We do not allow proxies because we have a weekly race and the same user can enter multiple slots on the race, can tip other accounts (even their own) to delude the race. They can also claim multiple bonuses and also share them between accounts. We take this policy very seriously and this user abused our social casino. It is all stated in the terms & conditions, and since the account was registered using a proxy we cant verify if it's another violation of one account policy. We are speculating that these other accounts are the same user, so the proxy ban is the sole reason for the account termination.

It is also important to note that the user wasn't betting with their own funds, but rather some other user who tipped the funds. You will see in the screenshots the user admitting to using proxy, and getting tipped 50 tokens by another user. This other user was also proxied and admitted to wrong doing in our support tickets (see attached). Our terms also state that anyone betting under a proxy are subject to having their bets rolled back if the proxied user tipped or distributed funds the bets of everyone involved will be voided.

Provide evidence to support their statements:
We will submit all evidence which correspond to these statements. Our developer is currently sleeping so we will provide full logs in next 24 hours. I have attached several screenshots for further proof.

Thank you.

 

so we are just going to ignore the 400 tokens in the withdraw made over 24hours ago and were never received?

 

Another lie on top of the pile. My account was never tipped by my friends that were also playing on the same at the same time, only i tipped them not the other way around.

 

As a dev of website, I can provide 3000+ bets log with ip attached to each. I am not at office right now because of late time but could sort that out tomorrow.

All I would like to add is that I seen multiple IPs used for betting, all linked to Austria and all marked by online tools as high risk/proxy. Registration IP is completely different, returns as proxy, different country.

At the time user started betting yesterday had a very low balance and then from 0.33 tokens went to 59.19 token instantly. Database returns logged tip by other user. I believe owner sent screenshot of that change in balance.

Next thing, user who tipped this user with a "little" 50+ tokens tip admitted to using proxy after denying it. In ToC stated that bets will be voided if user violated ToC same applies to users who were involved. There is a better wording but cant pull it out today since I am not on pc.

Tipped by proxied user, using proxy on registration, placed multiple bets on different ip - proxy that's in total 2 violations if we stop speculating that that's the same user. Otherwise 3.

Proxy can be used to claim multiple rewards, claim multiple positions in weekly race, distribute rewards between other accounts, claim multiple bonuses and so. I think every casino has the same Terms.

The fact you cant register without agreeing to ToC is another topic.

That's just to add some info. Other than that can only provide huge log of IPs used. But tomorrow. Edit. Had to correct multiple typos (disadvantage of using phone for long text at late night)

 

youre wrong my account had around 50 tokens when i logged in and it sat on that since i last logged out aronud a week. on top of that i claimed around 9tokens from rakeback. was NEVER tipped by anyone, only tipped others. potentially the people i tipped had 0.33tokens before being tipped, my account hasnt hit under 50 in over a week.

 

cant wait for this picure of my account being tipped which never happend

 

The logs don't lie. The screenshots, I assume were sent to admins here by owner. I, myself don't have access to database apart onsite logs right now. The owner been honest and straighforward with you from beginning. Please, we expect the same from you. At this point there is a clash of data vs denying data. I don't want to get involved into this more than needed. So if admins need any logs, please ping me. I will do what I can tomorrow. Otherwise, I am out.

 

1. logs dont lie, cant same the same about you sadly. Not 1 account has tipped my account ‘basmerni’ since the opening of the site. So i cant wait for u to provide me the name that did(which doesnt exist).
2. No the owner has not been honest with me at all. Lieng ahout me breaking a rule i never broke. The tos says not allowed to proxy which i never used, never read anything about nit being allowed to register while on holiday in a diffrent country then playing a week later from home. Thats not what usinng a proxy means. And thats only his 1st lie. Not meantioning my 400 tokens i had in withdrawing (when asked howmany tokens on my account)is another of his lies. Then today he tried to accuse me of playing multiple accounts on his reply to his post?(never even tried accusing me that in our yesterday 2hour talk) Are you really going to tell me the guy was honest with me after how many lies he told?

 

Here is the registration panel, ever user must accept the terms. This has always been effective and all registered users need to accept them.

Token value is 45 cents.
We will circle back tomorrow with full-log report.

 

My account have been blocked from accessing the site, without any warning or prior msges after winning money(around a week has passed since creating the account).
The only way for me to contact the owner was asking a friend to go on the website and get me a invite link to the discord server.
I cannot make any pictures of my balance+ my open withdraw of 400 tokens becuse im blocked from accessing the website.

 

To administration,

A few gaps to fill in.

- The user hasn't used their balance to gamble but used multiple tips they received from another user (banned for proxy, admitted in tickets, the case was solved).
- As per our terms, sections 11.4 and 11.5, if the proxied user (on registration and betting) transferred funds to other accounts, the bets of those other users made with those funds will be voided, a screenshot of terms + link:
RuneAce Casino - Terms & Conditions
Screenshot - 5367b1d415c6a315eda363c2e03ac05a - Gyazo
- Next, the user complaining here was found using a proxy on registration with an IP linking to Croatia. All bets were made two days ago from again proxied IP and a different country (screenshots can be submitted at the request of Mod/Admin). We are discussing proxies used on registration, not just betting. We do understand that players can unintentionally use a proxy while crawling a website, but in this case, the proxy use is also determined while agreeing to our terms and condition on registration (the process view is attached below). Based on the tipping user and user in question here, and that both used proxies raised questions under terms section 8, Single Account Policy. In this case, we don't have solid proof, only the behavior of these two proxied users and the trend of using proxies on registration and betting. But the fact that the user in question also used to hide their true IP on registration and betting violates our terms section 11 - ban, voided bets. All of this is stated in sections 11.1 - 11.6
- Agreement to Terms. Since the development stage of the website, there were always agreement prompts on the registration form; please see the media:
Screen capture - 053c831087266163307e27a07cd09a13 - Gyazo
- Ban was issued by system auto-detection. Three users in total were affected. One admitted to proxy use, one was cleared and unsuspended, the third is here trying to bend the rules with clear evidence of two violations, and the third is in question/speculation.
- User initially deposited 11.11 tokens on the day of launch, almost a week ago; at the time of starting betting two days ago, the balance of the user was <0.50 tokens and all other betting funds were claimed in the form of tips of other proxied user (mentioned above).

EDIT. - the user was banned by the system; we do run periodic tasks four times a day, scanning for "flags". Doing manual checks for every user would take too much time and is practically impossible. The moment the system caught the user, admins were notified to investigate and confirm the ban. Again, a total of 3 users were caught and banned without exception at the same time. One admitted (got funds voided, deposit returned, case solved), one got falsely flagged for using multiple home IPs (unbanned), and the third (this user), even though every data and detail proves violation, is denying everything.

The owner is USA based, so I thought I would fill these gaps for this case since I am in the UK and awake.

 

hey scumbag, i realize the owner must be paying u alot of money for these lies you are spreading. My account NEVER received 1 tip from a player. Only 3 tips were performed on my account. I tipped 10 each to 2 users, 1 from UK 1from Canada, and later on another 100 to the user from UK.
Asked you multiple times to provide proof of my account “basmerni” reciving this tip youre lying about on top of saying i started the day with less then 50 tokens which is complete bs.

 

I am a dev of the website, and I am paid % by the casino due to the work I did, I have as much access to data as the owner. And please, no name-calling. At this point, this is the whole conversation data vs denying data. The fact you are lying about tips lied about proxies is enough for me. Also, please do not talk to me; let the moderators/admins investigate. I will only respond to the staff here if they need any more evidence. Other than that, the owner himself will solve this case.