Resolved

Chicks

After selling gold 2 b
Bitcoin has not been sent after more than 8 hours
To retrieve the gold again and I did not get the money

 

Dear Aill

I hope this message finds you well. I wanted to reach out to you personally in response to your recent complaint regarding the delayed payment. I want to assure you that we have already sent your payment, and I have attached the proof for your reference.

I apologize sincerely for the delay in processing. We faced unexpected circumstances that caused the extended processing time. However, please understand that we highly value our relationship with you, and we never intend to fall short in fulfilling our financial commitments.

Your patience and understanding throughout this process are greatly appreciated. Should you have any further concerns or questions, please feel free to reach out to me directly or our dedicated accounts team. We are here to assist you promptly.

Once again, please accept our sincere apologies for any inconvenience caused. We value our partnership with you and are committed to maintaining a reliable and trustworthy business relationship.

Thank you for your ongoing support.

Screenshot - c57d5908966760d744de1c8ef67932f4 - Gyazo

 

Yes, I received the money, but after more than 9 hours have passed, can I return the money and get my gold back?

 

Please, I told the employee, after 8 hours had passed, that I did not get the money, that I do not want the money, and I want to recover the gold

 

You can read this in the tickets but you deleted the tickets

 

When the customer inquired about the timeframe of the payment, I suggested that it might take approximately 1 or 2 hours. However, I had initially provided a rough estimate of a few hours. The phrase "a few hours" is flexible in terms of time and could mean anything from 1-2 hours to possibly 10. My use of the term 'probably' did not guarantee that it would definitively be a 1-2 hour timeframe. Therefore, given these factors, the payment was in fact made within the originally stated timeframe. Regardless, we acknowledge the potential for misunderstanding and as a gesture of goodwill, we remain open to offering compensation. This is to ensure the continued positive relationship we have with our valued customer.

We are willing to provide $20 now and better rate for future sales as compensation if customer agrees. If not we can just take the btc back and trade the gp

Below is the screenshot of the probability perception study which shows that "probably" has a 40-90% certainty
Screenshot - 2fea3db4accb94cc3c385cd81975bd07 - Gyazo

Screenshot of the time frame
Screenshot - 569c9d4ad2010b91952e2c0dccf2c3fa - Gyazo

 

If we agreed to pay $45 compensation due to a delay in payment of more than 10 hours

Or you return the gold to me and you take bitcoins, not dollars

 

Compensation was paid both parties agreed to it aill can confirm as well
Screenshot - 79109d97646910fa24be65a9328d2dbf - Gyazo