-Official Runescape Forums Moderator's Meeting Minutes Thread Leaked- [NEW CONTENT]

Confidential archived information from meetings in the player moderator room have once again been ripped by us, Yogi and Svew, from the player moderator forums.

For those of you who are just joining us, there is a thread on the moderator forums where player moderators archive what was discussed in the "Moderator Room", where regular meetings (previously known as "surgeries") hosted by JaGex mods with player mods take place. We've taken the liberty to rip a good portion of the most recent section of the thread for you all to view.

A couple changes this time around:

-We only ripped the last 30 pages (there's over 100 pages now). Everything discussed in moderator meetings from January to now (July 7th, 2010) is available for viewing.

-They now refer to the moderator meetings as just "meetings" instead of "surgeries".


A few notes:

-PM normally stands for player mod.
-Q: is normally a PMod asking a question and A: is the JMod hosting the session answering it.
-There are brief periods of time where they had no mod meetings.
-PMods ARE sometimes given prior notice to upcoming updates. You may notice some of the leaks/hints JaGex gives them in this thread.

Also note that I haven't personally taken the time to read through the entire thread, so take your time to read this and point out anything interesting you find.


Picture of the thread:








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Ripped by Yogi and Svew.


Clarity: Meeting Minutes=)

* Code of Conduct
* Thread is sticky Sticky

* Reply
* Up to Player Moderator Procedures
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Louiellen


10-Jun-2009 10:58:32
Last edited on 20-Apr-2010 02:34:31 by Louiellen
Hi guys, Let's 'Clarify' Mod Meetings

Look at Quick find code: 8-9-396-58949571 for more details of The 'Clarity' Campaign:

For your comments and suggestions, please use the above thread mentioned instead of here. As this thread is a historic compilation of Pmod mod meeting minutes. For those that are willing to volunteer for the 'Clarity Campaign' - your very much welcome to post on this thread the minutes of the mod meeting session you've attended.


This thread, I hope may serve as a compilation - a historic record keeping tool for the surgeries. I hope you like it.

So what are you waiting for? Be part of the team the takes notes of Pmod Procedural history.


Clarity Mod meeting Minutes: Localised Pmod Community Branch: Quick find code: 142-143-10-59935700.

Clarity Mod meeting Minutes: Funorb Pmod Community Branch: Quick find code: 25-26-1-45950.

Yes, we are breaking language and community barriers: Awesome Clarity as its very best.
Louiellen


10-Jun-2009 10:58:48
Last edited on 03-Jun-2010 12:18:59 by Louiellen
"Epic Clarity at its very best"

Contributors^_^:

* Louiellen/Kenadia - June 10, 2009.

* King Runite1 - June 17, 2009.

* Jodie - July 1, 2009.

* Mod Paul M - July 3, 2009

* 2n2r4 - July 6, 2009

* Mod Mat K - July 7, 2009

* PrincesSeuss - July 7, 2009.

* Libervermis - July 18, 2009

* Mod Timbo - July 27, 2009

* Plasma Ball1 - July 27, 2009

* Night Runite - Aug 8, 2009

* Dragonemesis - Aug 25, 2009

* Shady Wolfy - Aug 28, 2009

* Maskyn - Sep 8, 2009

* B Lamp - Sep 9, 2009

* Mod Kathy - 10-16-2009

* Bonziiznob - 10-21-2009

* Mod John H - 10-28-2009

* Evil Evor - 10-30-2009

* Brummyboy - 11-03-2009

* Ms Toxicity - 11-03-2009

* Mod Max W - 11-05-2009

* Glimmergal - 11-09-2009

* TechEngineer - 11-17-2009

* Makoto D - 11-21-2009

* Valcyra - for Localised Surgery

* Banim - for Localised Surgery

* V R4ng3r V2 - 12-17-2009

* Slaze - 12-30-2009

* lSeba - 01-13-2010

* Sgt Disk - 01-14-2009

* Kooldude735 - 01-22-2010

* Simply Peter - 01-26-2010

* Alberthoja for Localised Surgery

* Spikesummers - 02-08-2010

* Taxn - 02-09-2010

* Gijane61 - 02-12-2010

* Fearless fis - 02-25-2010

* Serenityash - 03-04-2010

* TMW Shadow -03-10-2010

* TheRoohster - 03-10-2010

* Louis6321 - 03-19-2010

* Jenny11493 - 03-22-2010

* Lord Lept - 04-07-2010

* 1ise - 05-23-2010

* Agent Trev - 5-26-2010

* Resoun - 06-02-2010
Louiellen


10-Jun-2009 10:58:50
Last edited on 19-Apr-2010 03:07:24 by Louiellen
Clarity: 8-9-803-59558530

15 Apr 10
Q: I have some concerns about players using "third party software" to be able to voice chat in the new dungeon. I see its worth and understand why people use it, but I am worried that they are putting their account and computer at risk. They are potentially downloading unsafe third party software for that sole purpose
Mod French: As long as the 'Third Party Software' follows the guidelines written in the rules section of the website -This is allowed.
Q: I was wondering if it was worth having some suggested safe-sites somewhere.
Mod French: Possibly, I will pass it along.
Q: Should we report people for discussing this "Voice chat" software?
Mod French: Only... if they are redirecting people where to get it.

13 Apr 10
Q: I sit in Mentor_Help for hours and hours and rarely see a mentor - In fact some mentors I&#8217;ve never seen in there at all.
Mod Kathy: The Mentors don't have to go into the chat, however a few of them do. In the past when I have gone in there have been mentors - Is the lack or mentors causing an issue?
P: I'm curious as to why I can spend ten to twelve hours a day in there and hardly see any of them.
Mod Kathy: I couldn't say however it might be due to time restrictions and the different time zones each mentor is present in. You could always ask them or create a thread. We don't ask them to complete or do particular tasks and the chat is there if they want to help out. If there is any question(s) which can't be answered in Mentor_Help they can send in a PQ.
Q: Are you going to update the Mentor list? As from what I understand there are a number of Mentors not listed in both the Player Moderator centre FAQ > QA or the Mentor Forums. (Localised Mentors specifically)
Mod Kathy: I will need to check that out - Cheers for the heads up.

13 Apr 10
Q: Are there any plans organised specifically for the Player-Moderator team Anniversary?
Mod Kathy: I couldn't say however I would imagine so - I will check













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V R4ng3r V2


21-Jan-2010 00:54:04
&#8226; 21th of January 2010: 00:01 USE Surgery: Hosted by Mod Calm &#8226;

Player Moderator count: 12 present.

[Q] = Question.
[P] = Player Moderator.
[J] = Jagex Moderator.
[A] = Addition.
____________________________________________________________________________

&#8226; Switching Mentor Help Clan Chats &#8226;
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Q: It was regarding having access to Mentor Help rather than Mentor Help2. Possible?

J: Nope. We have two Clan Chats because we can&#8217;t fit you all in one. It doesn&#8217;t matter which one you have access to.

&#8226; Bull Roarer fix - Confidential? &#8226;
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Q: There are a few threads about the noise of bull roarers but only one in P-Mod forums where a J-Mod responded...that they would get with the content and it would have a tweak by next update. Now, is that tidbit under the umbrella of confidentiality?

J: Anything in the P-Mod forums should be treated as confidential.

&#8226; Mint Cakes issue in-game &#8226;
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Q: I was wondering if anything will be done to nigh end market problem. It&#8217;s becoming hard to even get into the markets.

J: That has nothing to do with Moderating. :S And I don&#8217;t really understand &#8211; we can only have gp as a currency&#8230;

A: I think he is talking about mint cakes, etc.

J: Ok &#8211; well, if it is a game mechanic it isn&#8217;t really against the Rules&#8230;so I think it might be best to post a thread in Game Feedback?
V R4ng3r V2


21-Jan-2010 00:54:09
&#8226; Multiple Logging In &#8226;
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Q: There still seems to be a misunderstanding on players with multiple characters. Mod Lorenzo said it was against the Rules but other P-Mods say different. One player using multiple computers with different characters.

J: You can only log into one account at a time, regardless of how many computers you&#8217;re using. That has always been the case. So P-Mods shouldn&#8217;t be confused about that.

A: It&#8217;s fine to play different games at the same time, though, such as being on RuneScape and on War of Legends or RuneScape and RSC or RuneScape and FunoRb at the same time.

A: It has been against the Rules to play on two accounts at the same time on RuneScape, but we as P-Mods are asked not to report as Jagex can deal with that alone.

A: I have been told and witnessed friends using multiple accounts at once. I don&#8217;t get it. How is that possible?

J: two different browser windows. Make sense?

A: Or three different computers all together.

A: Show mentioned we do not report for multi logging, is that the admission of it...And isn&#8217;t the report what sets up the detection?

J: Yes, don&#8217;t report it at all. Our internal systems will pick it up.

A: Not sure how the system works but how would it not detect me as multi logging when my kids play at the same time?

J: Because we look at the report and we know what we are looking for.

&#8226; Players abusing the system &#8226;
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Q: Are you guys foreseeing any abuse players might be able to create involving the oculus eye that we may need to be warned about? Are there any worries at all?

J: I&#8217;m not sure &#8211; I don&#8217;t think so. I don&#8217;t think it can be abused&#8230;it is developed in a way to prevent it.
V R4ng3r V2


21-Jan-2010 00:54:12
&#8226; Third party software &#8226;
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Q: It has to do with dangerous add on sites. I have been asked a few times whether swiftkit is included on the list of security risks.

J: Sorry, I don&#8217;t fully get what you mean&#8230;Are you asking if swiftkit is against the Rules?

P: Yes.

J: Any 3rd party program that adheres to our guidelines is okay. But the ones that don&#8217;t are against the Rules.

A: A P-Mod posted in a thread on Procedures forum that swiftkit setup dot exe now flags as a Trojan backdoor on a very popular antivirus scanner. Do you really want to take that chance?

&#8226; Players and "Codewords" &#8226;
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Q: What should we do when we see a player using &#8220;codewords&#8221; for abusive language? Like on Aja&#8217;s thread?

J: On the forums? Report it on Forum Help.

P: And in-game?

J: I&#8217;d report it without a mute so that we can see what&#8217;s being said but don&#8217;t mute for it.

&#8226; P-Mod crown in Clan Chat &#8226;
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Q: How long has it been since crowns don&#8217;t appear in the Clan Chat list?

J: Silver crowns have never appeared in Clan Chat list. It will appear in the chat. But we have never had a silver crown as an icon in Clan Chat.

&#8226; Logging into different Jagex products &#8226;
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Q: Is it okay to log into War of Legends and another product, right?

J: Yup.
____________________________________________________________________________

That's all for today. Thanks to Mod Calm for hosting - even though he's really busy lately and everyone else for attending. Thanks! ^_^
Louiellen
Forum Mod


21-Jan-2010 04:11:41
Last edited on 22-Jan-2010 01:31:52 by Louiellen
US-West Surgery: Hosted by Mod Lorenzo

P: Do we follow the same procedures on war of legends. Even tough we have no power, there?
J: Yeah as far as i know yeah.

P: I know, this might be too early to ask. But will there be a pmod system for wol?
additions: I cna't see that see that pmod are really even needed in wol.
J: I'm not sure about mods for wol yet sorry.

P: Is there ever any feedback with report statuses? Like to know if we reported correctly? Or is it only if we're incorrectly repeatedly?
J: Sometimes u will receive feedback if you have been reporting poorly indeed.

P: Mod Liv & Luiz, shall join the community management?
J: They are part Lps part CM

Note: Please read the full RAW transcript at the nonsticky: Clarity Campaign thread. Lots more non-procedural info there.
Plasma Ball1


21-Jan-2010 11:00:22
Last edited on 22-Jan-2010 09:59:30 by Plasma Ball1
Australian Surgery, Thursday, 21 January 2010, Mod Jon H

===
~Java Problem~

Q: Is there a Java problem? Just recently RS has been using very high CPU.
J-Mod: Java problem? Not that I know of.
P-mod#2: I've got my first crash yesterday, I didn't get one for over 10 years.
P-Mod#3: Runescape is fine for me.

===
~War Of Legends~

Q: Can we play War Of Legends and RuneScape together without the need of logging out of one game?
P-Mod#2/J-Mod: Yes you can.

Q: Can you give the War Of Legends tech guys a poke, some of us can't log in.
J-Mod: I'm not even in the same building as them, you should send a bug report or post on the forums.

---
~War Of Legends' Mods~

Q: Are you recruiting War Of Legends' specific forum-mods?
J-Mod: Forums mods are currently the same ones as FunOrb. That may change.
P-Mod: So if you become a Forums-Mod on Funorb, you'll become one on War Of Legends?
J-Mod: At the moment, yes.

P-Mod#2: So you have to be active on the FunOrb forums to be a Mod on WoL?
J-Mod: To be honest I have literally nothing to do with W o L, I am strictly RuneScape.

Q: Do you plan to make P-Mods in War Of Legends?
J-Mod: Not to my knowledge, see my above comment.

P-Mod: It is normal that there are lots of problems. It is just 2-3 days out. Let them work on the known bugs and it will be fine, and they will give feedback. In my understanding is, Jagex is not the developer of WoL they supported a 3rd party developer, by hosting WoL in their network infrastructure. Hence the idea of the P-Mod system is not in-place.
P-Mod: I'm assuming WoL will have a separate forum server. Once it got out of beta.
J-Mod: Very possibly. I can't say anything for sure.
P-Mod#2: WoL has the same rules and report system as the other games.

===
~RuneScape Classic~

Q: When will RSC Re-open?
J-Mod: Next opening is in... May I think. There's a news post about it, check the archives from a few weeks ago when the temp access closed.
Yupa Tetohmu


21-Jan-2010 20:43:29
Last edited on 21-Jan-2010 20:55:04 by Yupa Tetohmu
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--------------------------------21st of January, UK Surgery, hosted by Mod Paul M--------------------------------
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Prepare for a long read...
Because of the inbox message, many P-Mods came to this Surgery. I estimate that about 80 P-Mods were present.

Q: Recent War of Legends was released as a beta. I wonder if P-Mods will also be mods there? Or will there be mods at all there?
A: As I understand it, it&#8217;s not the structure that needs moderation. Don&#8217;t quote me on that though. [Scriber: sooory ] Put it this way, if you&#8217;re in to spamming, WoL isn&#8217;t for you.

Q: The new machinima thingy (The Orb of Oculus), will it work if you haven&#8217;t got Microsoft Windows? [Scriber: more info in the latest Dev Blog]
A: I would certainly hope so. I&#8217;m pretty sure it will, fnord will have tested that too. I&#8217;ve played with them and yep, they&#8217;re pretty sweet.

Q: I was a few hours on Legends and I did see issues there. Especially late at night. The horns are affordable enough, people are buying them to spam.
A: Tell you what, I&#8217;ll ask one of the WoL team to get in touch. Tey&#8217;ll be interested to hear what you&#8217;ve come across.

Q: I saw a player, I won&#8217;t say his exact name. But he was a player moderator named &#8220;od_Example&#8221;.
A: Oh, I know him. Yep, that&#8217;s a little close to impersonation. Creative though. Poppy sent an email about that the other day so it&#8217;s in hand.

Q: Any idea how long for we can expect huge numbers of new P-Mods each week?
A: That&#8217;s something that Jay can answer better than I. But I think that as long as it&#8217;s deemed an advantage to the community, recruitment will continue. If it&#8217;s gets a bit too hectic though, then I&#8217;m sure it would be reviewed.
Yupa Tetohmu


21-Jan-2010 20:44:56
Last edited on 21-Jan-2010 20:46:46 by Yupa Tetohmu
Q: Congratulations on largest surgery. Will CM be messaging in future?
A: Basically, I was chatting to Poppy last night and I said that I missed and that I wanted to see you guys a bit so here I am. Whether you want to be spammed with messages about surgeries though, is really up to you.
Addition: Maybe only message for special ones like tonight. There are 4 surgeries a day and I don&#8217;t want a message for those.
A: This is a special one? Awwwww

Q: Well, today I have been moved to a new group: Dutch P-Mods. Is this a group like water, fire, &#8230;?
A: Well the Dutch community is a little more intimate so right now I&#8217;d say there&#8217;ll be no teams like here but when you get more mods I&#8217;m sure that&#8217;ll happen. When I say intimate.. Oh you know what I mean.
P-Mod: I can see only the new P-Mods are in it, not the old ones. Is it official then?
A: Is what official? That Dutch rules, yes it is! [Scriber: You hear that? ]

Q: Since we have had a big intake of freshers, some who are in clans, could you please for those who are here tell us Jagex&#8217;s position on using outside clan forums/chats?
A: Outside clan forums are fine by me. I&#8217;d like to get more involved with them too. I think that at some point, we&#8217;d take clan forums much the same way as we approach fansites. That may be a little way off though as the logistics of supporting so many clan sites could give timbo a headache.
Addition: Maybe delegate the &#8216;logistics&#8217; to us mods who are in those clans?
A: I can&#8217;t go into details right now, but there&#8217;s quite a lot to us offering support. We need to look at community sizes, adverts carried and all that sort of stuff.
Yupa Tetohmu


21-Jan-2010 20:47:38
Last edited on 21-Jan-2010 20:58:37 by Yupa Tetohmu
Q: I would like to ask about these merch clans that are using P-Mods in their adverts to make their clans more valid. When you enter the cc, no one is allowed to talk, so you can&#8217;t tell if there are really any mods in there or not.
A: I know that&#8217;s a hot topic of late. I&#8217;ll just say that right now, it&#8217;s not against the rules. So if P-Mods want to be in them, it&#8217;s within the rules. Having said that, as you can&#8217;t switchoff mod chat in game, it&#8217;s not fair that mods in merch clans should be able to get their advertising across when other players can&#8217;t. Players look up to you, so it&#8217;s finding the balance between &#8220;player first&#8230;&#8221; and &#8220;lead by example&#8230;&#8221;. Tricky.
Addition: I&#8217;m asking if a non-mod can advert that it&#8217;s a P-Mod merch clan. Thereby giving his clan more weight.
A: There&#8217;s no rule against it, but stating there&#8217;s a mod in the clan doesn&#8217;t sound right either. Each report would lead to an investigation of each player in the clan before anything could be proved and sorry to sound businessy, but that just wouldn&#8217;t be a good use of our time.

Q: What are the current plans for releasing website features in other languages?
A: Web features in other languages? I can&#8217;t really say as I don&#8217;t know. Sorry.

Q: I saw on [...]-site that there was information available from P-Mod forums. [...] supports players with a lot of stuff. Complete topics copied with surgeries. ><
A: It&#8217;s enough for a demod that&#8217;s for sure.
Addition: P-Mods don&#8217;t post that info, hijackers and leaders do. Hacked accounts, and people using the forum flaw.
A: You&#8217;re right, it&#8217;s generally haxxored accounts. The icu chaps do monitor that stuff, but I&#8217;ll give them a nudge to be on the safe side.

Q: What happened to the anti-hijack devices?
A: Ah, I think that was given up as a bad idea. Not sure of the details though.

End of Surgery. Thanks for reading! You can find a few nice quotes in the Clarity campaign thread.
Maskyn
Forum Mod


21-Jan-2010 21:50:29
Danish Surgery - Wednesday 21st January 2010, at 20:00 GMT+1 World 120
Hosted by: Mod Dansk
Scribed by: Valcyra

Localised Surgery Minutes Discussion thread: 142-143-11-59935728
Localised Surgery Minutes thread: 142-143-10-59935700

NOTE: Localised Player Moderators procedures may be slightly different from the regular procedures in certain situations.

Jmod: How do I think things are in the game?
Pmod: Not much to Reporte more: P
Pmod: I don't see so many with an offensive name anymore
Jmod: No, I've taken care of some of the names. Thanks for all your good reports of this ...

Pmod: More "flowers-names" now?
Jmod: So far only one. But some have been given ban and warnings in game and in the inbox, etc..

Jmod: Do you others feel the same way?
Pmod: Only see spammers in GE, but those we can not mute anymore :s
Pmod: It did not went that well in your cc, the day before yesterday, but I asume you saw that?

Pmod: I have a question regarding a query I sent.
There was a little boy named Anders who is 10 years old. He told me this repeatedly, why I think it was better to send it on to you.
Jmod: Yes in terms of it so just report - then I manually entering it afterwards. And gives the offense and he gets automatic quick chat. Hope it was answer enough: O)
Pmod: He's done no harm, but it could be dangerous for him.

Pmod: I have a question about the sharing of contact information. If there are two who share the contact information for any other game that is not in Jagex's game, and they may come into contact with each other personally through it, is it ok to report that? I reported it, but was in doubt.
Jmod: Ahh yes, it must also be reported - thank you (due to safety and as it is spoken about in our game, we are responsible, so to speak, and should remind them of this).

[...]
Maskyn
Forum Mod


21-Jan-2010 21:50:56
[...]

Pmod: I think you should give some, probably not me because I'm not there so often, but someone rank in your CC, then situations like the day before yesterday can be resolved without the mute. Often there have been problems before / after events.
Jmod: Well then - I have made all of you generals now: O) So now you got rank to kick someone out of CC when I'm not there ...
Congratulations :O) Use it wisely and always give people a chance!

Pmod: Should we report names in the thread on forum, if they are close to be offencive?
Jmod: Your welcome to post them (always do it if you are in doubt). Then I can always decide from here, and discuss it with my colleagues, if it is just across the line. Thank you! : O)

Jmod: Other thoughts, questions or otherwise?
Pmod: I've chatted with Dariuz1 and Drago fight4 on their cc's and asked them to try to stop some of all the exchange of personal information that was going on there. We've looked into them a couple of times the last while.
Jmod: That is good. I have also written to them a few times through forum threads... It is good you are aware of it. It is probably a good idea to look past several of cc from time to time and see how things are going ... This is good: O)

Jmod: When will you like to have the next surgery?
Pmod: Maybe when the next Danish pmods and fmod are coming?
Jmod: That can't take long now (it usually takes a couple of months with the entire process.)

Thanks to Valcyra for scribing


















































V R4ng3r V2


22-Jan-2010 01:39:40
&#8226; 22th of January 2010: 00:01 USE Surgery: Hosted by Mod Ac &#8226;

Player Moderator count: 10 present.

[Q] = Question.
[P] = Player Moderator.
[J] = Jagex Moderator.
[A] = Addition.
____________________________________________________________________________

&#8226; Censoring certain words & Offensive language &#8226;
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Q: Why does Jagex not block certain phrases like the following: Iwanttorapeurmom. Or such nonsense like: &#8216;penis, &#8216;pussy, fuc, etc.

J: Unfortunately, it&#8217;s a crafty trick to get around the filter. Incomplete words will not register anyways as they are not actually swearing words. Technically, abbreviated words aren&#8217;t reportable unless there is other context involved such as solicitation.

P: What about &#8220;fuc you.&#8221;

J: Though annoying, we probably wouldn&#8217;t take action for that unless sustained the longer word you mentioned to get around the chat filter. The sentence can&#8217;t be filtered as those combination of letters being filtered could lead to non-offensive words being filtered!

A: Context and intent go into the reportability of offensive words and phrases. Jagex are generally looking for sexual intent with those, for uses of them as an insult such as "fuc you." On the other hand, if you saw someone say &#8220;ooh baby ur cute I really wana fuc you pm me,&#8221; then that&#8217;s sexual and very mutable.

J: Yes, it&#8217;s all about context really.

A: But we can ignore one-off insult uses of generally offensive words even if bypassing the filter is involved.

J: Yes, one off insults are childish/playground and not too serious. It leaves reporting free for the really serious stuff we want to action.
V R4ng3r V2


22-Jan-2010 01:39:44
&#8226; Moderator invitation & Dual Modship &#8226;
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Q: Jagex sent me 2 invites of being F-Mod and P-Mod, but recently, they kind of messed up I guess and only gave my P-Mod status. So, I asked about P-Mod and took away my F-Mod. So was F-Mod a mistake?

J: Hmm, that&#8217;s odd. Usually, we&#8217;ll only make someone either a P-Mod or F-Mod. Potentially, adding another status later on.

A: Yea, it&#8217;s happened before. Typically, they want you to spend at least 6 months on one team before even thinking about the other team.

A: So, you can be both, but not get the invite at the same time?

J: Correct.

A: I&#8217;ve heard stories of Mods being Dual Modded after one month.

J: Hmm, I wouldn&#8217;t know about those cases, interesting.

&#8226; New P-Mod [Fresher] - where to start? &#8226;
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Q: As a new P-Mod, where do I start?

J: Welcome to the team indeed. That depends on what you mean?

P: Just, is there anything which is must read on the forums? Or do I just go along with it all?

A: First reads would be the P-Mod Oracle, stickied in Procedures forum and the Code of Modly conduct, same place. Then, go poke around the Mentor Advice forum and be sure to check out the Freshers thread in the Community forum. See if you&#8217;ve been added yet to either of the modling&#8217;s Clan Chats, either Mentor Help or Mentor Help2. And of course, you&#8217;re free to add any Mentors to your Friend List.

J:...And attend Surgeries to ask questions!

&#8226; Having P-Mods as buddies - a must? &#8226;
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Q: I was wondering if it was a must to get a Mod Buddy.

J: Indeed, not a must but can be useful. Well as you feel comfortable as you are that&#8217;s fine.

&#8226; Account Sharing &#8226;
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Q: So does the sharing account Rule still have full force when it comes to in-real-life married couples?

J: Yes. Under no circumstance should accounts be shared.

P: Just double checking.

J: No problems, it&#8217;s a safeguard even if the players trust each other.
V R4ng3r V2


22-Jan-2010 01:39:46
Last edited on 23-Jan-2010 00:40:47 by V R4ng3r V2
&#8226; Report Abuse System - like the German one? &#8226;
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Q: Any plans to make the report abuse system in English like the one in the German version of the game, where you can see the chat screen and select the abusing line?

J: Interesting questions. Afaik, it is there in that version as a test case. There is every possibility that it will be in other versions in the future.

A: It also has a similar setup in RuneScape Classic. I think it works well, that&#8217;s all.

J: Can&#8217;t say I&#8217;ve used the classic report system, funnily enough&#8230;

&#8226; Mod Ac's name [Non-Procedural] &#8226;
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Q: Does A mean something or is it the noise Bart Simpson makes when homer strangles him?

J: I&#8217;d say it means something very important to me.

&#8226; Sense of humor & Rule-breaking - acceptable? &#8226;
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Q: I just appreciate the sense of humor and find that keeping one, seem to help more than anything else. I mean, if it&#8217;s absolutely not funny, it may be an ignore or report. That&#8217;s all.

J: Not a bad thing to have eh? Cool.

A: Ahh, you&#8217;re referring to comments where people say &#8220;joke&#8221; on the end.

A: If someone says something offensive and says &#8220;joke&#8221; or &#8220;j/k&#8221; at the end, what action must be taken? I believe that was the question.

J: Even if they say jk or joke, if we&#8217;d take action it for something a joke claim doesn&#8217;t strictly make it ok.
V R4ng3r V2


22-Jan-2010 01:40:53
Last edited on 23-Jan-2010 00:41:53 by V R4ng3r V2
&#8226; Players leaking P-Mod information &#8226;
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Q: I&#8217;ve noticed some players are still leaking P-Mod info...

J: On P-Mod info indeed, though we&#8217;re trying to crack down on this.

&#8226; Offensive account names &#8226;
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Q: I have seen players whose name could be taken as offensive. Are there procedures for dealing with this?

J: You could send in the name directly for the offensive name team. Though, I believe there was a thread created too.

A: You were right, there&#8217;s a thread in Club Mod "Reportable Account Names," add them on there.
____________________________________________________________________________

That's it for today. Mod Ac stayed there for an hour. Thanks to Mod Ac for hosting and all P-Mods present.

Ranger - Be the Guardian ^_^.
Kooldude735
Forum Mod


22-Jan-2010 10:36:35
Last edited on 22-Jan-2010 10:38:51 by Kooldude735
January 22, Australian Surgery, 10:00 Am GMT

P-mods Present - 15
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J-Mod = Mod Jon H

[P] = Player Moderator
[A] = Addition
[J] = Jagex Moderator

Suggestion
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P: When you put asist off the right click goes away, why don't they do it with trade?
J: *shrug* no idea

P-Mod Accounts
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P: Curiously how many P-mod accounts can a player have?
J: There isn't really a answer to that. In general most people do most of their playing on one acount though. Some of those do do use alts prefer them not to be modded, as though they're "off duty" as it were. ( thought obviously "duty" is the wrong word because modding is not an obligation.) I really don't know if there's an upper limit on ow many Different P-mod accounts one percan can have, but in practice, I doubt there's much need for more than two. Even that's not for everyone, one is fine for most people.

Language Words Censored
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P:Some tagalog words when you type come out all censored, even thought they are not bad words.
J: Unfortunately that happens a lot of the languages that aren't english. And some words that are in Englsih tbh. Maybe if we get enough FIlipino/Filipina players then we could get a tagalog version someday.


P-Mod Harrasment
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P: Ok, recently when I was at the Ge, a random came up to me and said " Oh, you're a female mod? Shouldn't you be in the kitchen? Make me a sandwhich now!
I really don't like discrimination at all.
A: I'd just laugh at it.
A: I'd mute for that if it wasn't directed to a mod.
J: I would probably say report without a mute unless it gets on to anything.....Graphic.
A: If we gonna mute people for saying that, he wanted to make a joke, just laugh it away.
A: If it was directed at some random player it's pure xism, we're not living in the 19th century anymore. As a mod, we're expected to get abuse.
P: But what if teh person con
Kooldude735
Forum Mod


22-Jan-2010 10:37:01
Last edited on 22-Jan-2010 10:39:16 by Kooldude735
J: +1 for ignore list as well, tbh. But return to original point, I would say report without mute. We would give an offence for it at this end. Gender discrimination is Broadly similar to racial discrimination, religious discrimination etc. (Although "get back in the kitchen and make a sandwhich" is probably not as bad as a lot of racist, or anti-racist comments. Also saying "jk" after something offensice donesn't magically make it ok. It's like saying no offence " I think you're an idiot".

Recent Update
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P: How is the highscores calculate ba?
J: No idea.


________________


That's all for today!
Plasma Ball1


25-Jan-2010 10:59:50
Australian Surgery, Monday, 25 January 2009, Mod Jon H

===
~Town Criers~

Q: I'm wondering if we may see an update to town criers? I've seen a thread on the forums about it and I think it would be great if the town criers actually said stuff aloud.
J-Mod: I'm honestly not familiar with that.
P-Mod: Since alot of players don't usually talk to them.
J-Mod: Oh right, I see what you mean, I can't promise you anything right now.

===
~Forum Update~

Q: Is the forums update promised this year still going to happen? The big update that everyone was talking about last year. And then the dev said it would take months.
J-Mod: Hope so. Lat I head, it's still in development. There should be a minor update to fix the lagginess very soon but a full relaucnh/recoding is further out.

===
~J-Mod Gravestones~

Q: How come we can't bless J-Mod gravestones?
J-Mod: No idea. There are lots of ways player accounts can't interact with J-Mod accounts though. Trading, fighting, etc.
P-Mod#2: Simply put: even if we blessed, it wouldn't be efficient since they can respawn items at will.

===
~New Mentors~

Q: Do you know if new mentors are being introduced soon?
J-Mod: Poppy says, "Yes they are".
Maskyn
Forum Mod


25-Jan-2010 20:04:09
-25th of January 2010: UK Surgery: Hosted by Mod French-
Surgery Minutes Discussion thread: 8-9-396-58949571

[NP] = Non Procedural question

Around 25 Pmods attended.

War of Legends
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Q: Any plans on Mods on War of Legends yet?
A: I don't know.

Q: Is everything relating to WoL done by Jagex? Or is the ever-elusive developer involved in stuff such as Customer Support?
A: I know very little about WoL, sorry.

Mentors
¯¯¯¯¯¯
Q: Are you currently making more mentors? Or is that on hold for the moment?
A: I'm not sure of the details. I think it's more of an ongoing process. If someone stands out, we'll invite them to be a mentor.

Offensive names
¯¯¯¯¯¯¯¯¯¯¯¯¯
Q: If an offensive name has talked in game, can I still report in-game? Or do I have to report on the thread as well?
A: We'd rather have offensive names reported on the thread, since this makes it easier for the people dealing with them.

Q: U reported anybody for offensive language today, but it turns out they were saying a friend's name. Should I report the friend's name still?
A: Well, we'll see it in the report, I guess. But it's probably a good idea to put it on the thread as well. If you can remember it, of course.

Q: Do we have to put (nl) before a name for Dutch related Offensive names on the thread?
A: That would help. I can understand Dutch, but not all curators can.
P-Mod: I think one of the Dutch J-Mods asked us to report them in-game instead of using the thread.
A: I don't know how the Dutch team are dealing with them. All I know is, we've asked you to report them in the thread.

[...]
Maskyn
Forum Mod


25-Jan-2010 20:04:41
Last edited on 25-Jan-2010 20:05:04 by Maskyn
[...]

Are you community focused?
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Q: Are people supposed to post in the "Are you community focused?" thread just once? Ir can they report after 3-4 months?
A: Depends. We can't really say if their name has been checked on or not. Every 3-4 months should be ok... So long as they aren't posting every few days or so! However, if they haven't been picked the first time around, this will most likely be the same for each other time. But of course, each case is different. Some offences expire, for example.

QFC in Mod invitation
¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯
Q: The day I got invited there was a QFC in my invite. But the day after that, the QFC was away and I could not read a thing about registration. Has this been fixed for the future?
A: Ok. Well, you obviously didn't need to since you are now a Mod. I haven't heard of any problems recently, so I guess everything is working as it should be.
P-Mod: When I got my invite, the QFC didn't work.
P-Mod2: I had the same, the QFC refers me to the Registration forum. But you can't see it until you're a mod, so the QFC leads nowhere.
A: Perhaps there was an error, I'll see if anything needs sorting.

That's it for today ^_^
Plasma Ball1


26-Jan-2010 11:13:45
Last edited on 26-Jan-2010 11:14:07 by Plasma Ball1
Australian Surgery
Tuesday, 26 January 2009
Mod Jon H
---

Quote:
J-Mod: 22 seconds delay this morning, I just counted.
P-Mod: Well, atleast you're doing something productive like counting lag.

===
~War of Legends~

Q: Is there going to be a wipe on War of Legends before the release version? Because I don't wanna blow hours on stuff I'll lose most probably.
P-Mod#2: Most probably.
J-Mod: No idea sorry, I know literally nothing about WoL so this might not be the *most* productive use of my time.
P-Mod#3: It's best to ask the forums.
P-Mod#4: I think they said after the beta everything is gonna be reset.

Q: Can you log into War Of Legends and RS at the same time?
P-Mod#2: Yes, the friends list (etc) isn't connected for that very reason.

===
~Reporting Abuse~

Q: When we report can the person see what we have typed in a cc?
J-Mod: Yes they can, not the whole cc, but anything that you have been typing.

P-Mod: Why does the report let the reported see what the reporter typed? Or has seen typed, not by the reported or to the reported?
J-Mod: The reported person will see anything they have typed themselves, and anything public that the reporter has typed themselves, and anything public that the reporter has typed. Not private messages by the reporter.

P-Mod: If you need to add a note, you can do it via the information share thread in Club Mod.
J-Mod: Notes are soetimes useful for "backtracking" and piecing evidence together after the fact including notes in info share, etc.

J-Mod: When we look at an incoming abuse report it's actually fairly straightforward most of the time, either there is evidence of an offence or there isn't. It's pretty rare that additional info will lead to a change in our decision, but it does happen, so if there is any extra info that you think we need to know but we won't get from the abyse report, you can send it in via info share or via a query if it super important.














































Plasma Ball1


26-Jan-2010 11:15:18
~Reporting Abuse continued~

Q: If someone is being offensive because of someone else how started, are you looking into this also?
J-Mod: Well two wrongs don't make a right, as they say.
Kooldude735
Forum Mod


26-Jan-2010 20:08:26
Last edited on 26-Jan-2010 20:13:40 by Kooldude735
January 26th - 2010 17:30 Surgery
Hosted: Mod French
Number of P-mods: About 20

[Q] - Question
[J] - Jagex Moderator
[A] - Addition

New Skill

[P] When will new skill be here?
[J] At some point.
[A] This month or next?
[J] Can't say anything about Future Updates.
[A] J-mods have guidelines, just like us they can't give anyone advantages including us.

War of legends

[P] What's the accepted view of players talking about War of Legends in Rs?
[J] I don't see why they can't if it's in-game, there's no problem. If it's on the forums, they should be in the off topic forum.

Mod Groups

[P] Mod Sommerz says we are not players, but an own group is that true?
[J] I'm not sure what you are referring to. Players mods are players first and foremost.
[P] The Norwegian forum, he says it in Norwegian.
[J]Ha! I can't speak Norwegian I'm afraid.
[P] He said we call all play along side player, forum moderator, player moderators, all together.
[J] Well yes.
[A] Could it be that Mod Sommerz meant the localized P-mods are separate group like Water and Earth etc?
[J] *shrug* Could be. I don't think he meant anything bu it, after all we often refer to P-mods, F-mods, and Players. You are a separate group and you aren't, if you see what I mean.
[A] We are a specialized subset of Runescape.

Clan Chat Double Names

[P] My friends are still having problems with double names in a clan chat.
[J] That's a bug we're aware of and are working on.

Continued on Next Post.
Kooldude735
Forum Mod


26-Jan-2010 20:09:20
Last edited on 26-Jan-2010 20:12:58 by Kooldude735
Merchant Clans Advertisers

[P] What will be done against the Merch clan advertisers? There have been several suggestions; allow us to mute.
[J] Depends, if they are spamming in someone Else's clan chat, then you can report them for spamming. Otherwise there's not much that can be done at the current time.
[J] We've been over this before in other surgeries, we are looking at solutions for the problem, until we announce those solutions to you, please follow the usual procedure. There isn't anything I can add to this at the current time.
[P] Tell them they move on with it, merchant clans are taking over Runescape, sorry ut it's true.
[J] Perhaps, Andrew has said we have checked it and there is no long term effect from them. We are looking into the advertising problem.
[A] Unless you add all the short term effects together, of course.
[A2] As new members of the team are not aware just how often this subject has been talked about, maybe some sort of message would prevent it coming up every surgery.
[J] Mod Jon H has a thread which gives our stance on merchant clans. I'm sorry if I came across as annoyed: I wish there was more that I could tell you, but you have to trust us that we are looking into it. Just because we don't make a song and dance about it doesn't mean we aren't doing anything. So I apologize for "yelling" as it were. I forgot that people might not have been to surgery before, and would not have seen these discussions. *is Apologetic*

New Skill (again)

[P] Will the new skill affect Prayer Experience or something along those lines.
[J[ I don't know., and I couldn't say at any rate. Have patience.

Quick Chat Spam

[P] I got confused while in procedures forum there was a thread about Quick chat spamming, and there was mentioning that it is reportable in some cases, meanwhile at mentor section, it was never reportable.
[J] The way I understand it Qc spam in a clan chat is reportable, Qc spam in general chat isn't.
Kooldude735
Forum Mod


26-Jan-2010 20:10:33
[P] Is it alright for mods to keep each other informed about reports when they are working together, same vicinity?
[J] How do you mean?
[P] So we know not to send in multiple reports or mutes on one player.
[J] Multiple reports isn't a bad thing, after all other players may be reporting the same player as well.
[A] How about in Ad Busters or Cyber Busters?
[J] I think there's a different between telling another mod you have reported a player, and asking mods to come and report a player. The second situation is something that shouldn't happen if you see what I mean.
[A] We also shouldn't be telling non-mods that we've reported a player. Bear in mind, non mods work together in both ad busters, and cyberbuster, and the latter is run by a non-mods.
[J] Indeed, saying "reported" often causes more problems than solved.
[P] When a player says "Reported" I tell them to report silently and move on, it often works.
[J] To each their own, does that help?

End of Surgery!

27-Jan-2010 00:55:38
The contents of this message have been hidden

27-Jan-2010 00:56:48
The contents of this message have been hidden
Mog


27-Jan-2010 03:59:27
Last edited on 27-Jan-2010 20:22:36 by Mog
Minutes &#8211; Wed. Jan 27th, 03:30 USW
Host: Mod Seven (Sorry, thanks V R4ng3r V2)
Attendance = 17 (give or take)

P - Player Mod
M - Jagex Mod
A - Addition

==Religion==
P - Members were in a channel without the owner. The discussion was a debate about religion where the party agreed to the discussion except one user. They pmed me with the concern, so I checked in. 1 vs. The group? What can I do.
M &#8211; To be honest, if it&#8217;s not occuring often and is bother just one person, I think it would be best for that one person to leave the cc for awhile.
P - That&#8217;s what I thought, but with the perspective of Religion talk in game, I just wanted to check.

==Glitches==
P &#8211; I think I found a glitch (explains). Not sure what to do if it is one.
M &#8211; Best to submit a bug report on that one. Our bug trackers can check it out.

==Forum==
P &#8211; &#8220;What we do&#8221; sticky thread on the club mod forum. When will it be updated? It&#8217;s important so we know who to address a query to with regards to an issue.
M &#8211; I&#8217;ll chase that up with the team when they come in.

==Comm_unity==
P &#8211; Comm_Unity? What&#8217;s happening?
M &#8211; Good question. One I often ask aswell...I will add it to the agenda. I believe Poppy had some plans. I&#8217;ll see what she is up to.
A &#8211; Mod Paul M is in charge of that now. He was the one that adapted that idea.

==Suicide==
P &#8211; A friend of mine is talking about suicide.
M &#8211; Report them please

I had to leave early
Louiellen
Forum Mod


27-Jan-2010 04:20:46
Last edited on 27-Jan-2010 04:22:07 by Louiellen
As an addition: RAW transcript of what Bonzi posted above is at the nonsticky Clarity Campaign thread
Slaze


27-Jan-2010 11:21:14
Last edited on 27-Jan-2010 11:28:21 by Slaze
10:00am, Australian Surgery - Wednesday, 27th of January 2010

Hosted by: Mod Jon H
Moderators Attended: 11

A- Addition
P- Player Moderator
J- Jagex Moderator/Answer
Q- Question
~ Breaker between questions of the same topic

Please tell me if anything needs to be changed or added.
¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯

Upcoming update
¯¯¯¯¯¯¯¯¯¯¯¯¯¯
Q: Will there be an update today, tomorrow or the next day?
J: Of course I can't say, it will come out when it comes out.


Changing Offensive names - Time period
¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯
Q: Any idea how long it takes to get offensive name change? I have a player who keeps asking me.

J: It really depends on how many names there are in the offensive name queue. The offensive/inappropriate name team deals with them in order so it's whenever it gets too the front of the queue. Usually they're pretty quick in my experience but I can't say "It will definitely be done in a day" or give an exact time period.


Player Moderator Thread Editing
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Q: Do you think it might be a good idea to edit the essential Player Moderator sticky. Just to mention not to report anyone in clan chat while you are in a surgery or right after a surgery.

J: Good point, I will speak with Mod Poppy about this and see what we can do. I know that she and Kat have been doing a lot of re-writes/edits of the Player Moderator documents. I think we may need to do some testing to figure out exactly what is/isn't seen and in what circumstances.

P: I volunteer myself.

J: Thanks but it will want to be on our accounts really as we can't go applying offences to actual people even with permission as an experiment.


[Continued Below]
Slaze


27-Jan-2010 11:23:01
Last edited on 27-Jan-2010 11:28:52 by Slaze
[Continued from Above]


Jagex Moderators reported
¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯
Q: Can Jagex Moderators be reported? Like is it technically possible.

P: Mod Jon H was muted the other day.

P2: Did he mute himself?

P: A Player Moderator did.

J: No some player Moderator did


Merchanting Clans - Procedure forum thread
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Q: The question is to do with the thread you posted in procedures forum about merchanting clans. Example- Just now some guy was advertising "Join a clan make millions" therefore it is an impossible claim so do I report that? For scamming?

J: Hmm, Maybe I wasn't quite clear enough on that (It was a rewrite/revamp of a thread that had been in the forum mod procedures forum, updated for Player Moderators) basically there's a bit of a difference between reporting in-game and reporting on the forums.
I think I did say in their "... ... ... is not allowed on the forums" which is slightly separate from what you do/don't need to think about reporting in-game.


Solitication
¯¯¯¯¯¯¯¯
Q: In the past I&#8217;ve reported if some stranger goes I love you on the public chat. Also that is like "encouraging rule breaking" when it is aimed at a Moderator has there been any procedure change on that?

J: I don't know about reporting for saying "I love you" in the public chat, as I wouldn't even think about reporting if I came across someone saying that. If it is orientated with something that can offend, put someone in danger or be considered as cybering than you can report for "Solitication". It depends on the specific conversation. Like if I was to say "I love you will you be my girlfriend" than that could be actioned as solitication, but we shouldn't give offences for "ILY" by itself. Remember if in doubt report without.


[Continued Below]













































Slaze


27-Jan-2010 11:26:01
Last edited on 27-Jan-2010 11:29:54 by Slaze
[Continued Question and Minutes from last page]

A: Can you check that out please, because that is really harsh to be muted for that as there is much worst things out there.

J: We do look at the context when we review the reports. We decide on whether it looks like it's just people who know each other being friendly or if it is a stranger trying to pick up people to cyber with. Overall what I am trying to say it's entirely possible for people to be saying "I love you" in an inappropriate/soliticating way and then we would give offences. I don't think "ILY" alone is enough for a report.


Mentor Help Chat
¯¯¯¯¯¯¯¯¯¯¯¯¯¯
Q: Whenever I try to join either of the mentor help chats it tells me that I don't have a high enough rank to join this clan chat.

J: Okay I will speak to Mod Poppy and get it sorted out.

P: Aye, for me too please.

J: Okay if you are speaking to anyone else who has the same problem then please let them know to let us know, at a surgery or through query. Everyone has to be added manually by hand so it's easy to overlook one or two when you're doing hundreds.

A: What happens when you have over two hundred requests to be ranked in the clan chat?

J: We have multiple clan chats, so we than move people to them.


Dual Moderators
¯¯¯¯¯¯¯¯¯¯¯¯¯
Q: When will Dual Moderators and Mentors are picked out?

J: I will quickly answer the last question which is "I don't know, ask Mod Poppy".


[End of Surgery]

That is all for tonights/this mornings Surgery. Thanks!

º&#8226;&#352;oulsFayt
Mog


27-Jan-2010 20:13:55
Last edited on 27-Jan-2010 20:23:23 by Mog
Mod Calm &#8211; Jan. 27th, 19:30
Approx Attendance - 24

P - Player Moderator
M - Jagex Moderator
A - Addition

==Muting J-Mod&#8217;s==

P &#8211; What happens if I report a J-mod with mute?

M &#8211; You&#8217;ll be in trouble, lol. You guys can mute us, but we can remove it straight away. Though I really don&#8217;t recommend doing it, lol.

P &#8211; Why not just remove the report abuse option on J-Mods?

M &#8211; Because it&#8217;s there for a reason. J-Mods use it from time to time.

P &#8211; So if Mod Poppy reported Mod Calm...?

M &#8211; It works exactly the same way it would if you reported someone.

P &#8211; So if you are unhappy with Mod Poppy, you&#8217;ll mute her?

M &#8211; I find Ducktape works better as she sits opposite me. An in-game mute doesn&#8217;t keep her quiet in the office.

==Invited Concerns==

P - If one would have serious concerns about a player that has been invited, how would we go about expressing them?

M &#8211; A pq (Private Query) addressed to me would be best

==Mod Calm==

P &#8211; Are you a temp? A student placement right?

M &#8211; Indeed, I am a placement student.

P &#8211; How many more months?

M &#8211; Not sure. They love me so much, I might stay for a bit longer.

==Forums==

P &#8211; I&#8217;m not one of the quickest people to use the forums. I still have a hard time finding stuff there. Lots of stuff I wouldn&#8217;t know where to look.

M &#8211; We are looking at organizing them. At the moment it&#8217;s like finding a needle in a haystack. If you get lost, ask another mod for help.

A &#8211; Isn&#8217;t the most important stuff stickied?

M &#8211; Yes it is, but there are a lot of stickes in a lot of forums.

A &#8211; Wouldn&#8217;t it be helpful to put all important threads in a new where only j-mods can create/move them?

M &#8211; Maybe &#8211; It&#8217;s a good question best asked to Mod Poppy or Jon. The forums are their babies.

(con't)
Mog


27-Jan-2010 20:16:22
Last edited on 27-Jan-2010 20:24:04 by Mog
(con't)

==Mod Selection==

P &#8211; Could we have some more guideline for Mod selection as I have recommended three very good people and no response.

A &#8211; We have no need to know selection other than what is in the kb (Knowledge Base)

M &#8211; Does that answer your question?

P &#8211; No, because it seems like we are wasting our time putting these people forward. I would like to know a few more guidelines on it.

M &#8211; It&#8217;s not a waste of time at all. Sorry, but I can&#8217;t give you anymore guidelines. Just keep letting us know and we&#8217;ll check. We do check every name. You have no idea how many names we check on a weekly basis. Well over 1000, I assure you. P-mod is not an easy status to get. We pick you because you are pillars of the community. On face value a lot of people appear to be the nicest people ever, but we go into a lot more detail then that, and sadly, it isn&#8217;t always the case.

== Dual Moderators==

P &#8211; When selecting dual status, what separate p-mods from potential dual status?

M &#8211; I&#8217;m not answering questions on Dual Status. Since we started making duals, I&#8217;ve had an unbelievable amount of queries asking for it. Please don&#8217;t recommend yourself, it won&#8217;t help your chances...if we think you will make a good dual mod we will ask you.

== Other Languages==

P &#8211; Is it possible to report Norwegian Rule breakers?

M &#8211; Yup!

A &#8211; Does foreign language and muting work well, or do we query?

M &#8211; Yes, you can still mute for foreign languages. We will just forward the report to the appropriate staff member. Just report as normal.

A - So if we don&#8217;t understand them we still report?

M &#8211; No, only report them if you know they are breaking the rules. For example, if you speak Spanish and you see someone swearing in Spanish, report off language and we will send it to the Spanish guys.

(con't)
Mog


27-Jan-2010 20:18:06
(con't)

==Listing Mods==

P &#8211; Why can&#8217;t you tell us who is a graduate mod?

M &#8211; Do you really need such a list? We graduate hundreds of mods each week and it would be a pain to update the list with name changes and additional mods. They are all still mods, modling or graduate. The only difference is their ability to mute.

==Forum Mods==

P &#8211; How come Forum Mod&#8217;s don&#8217;t have a crown.
M &#8211; Because they have no abilities in game. They have a crown on the forums.








~ Bonzi
Plasma Ball1


28-Jan-2010 10:15:39
Australian Surgery
Thursday, 28 January 2010
Mod Kathy
Time elapsed: 9 minutes

===
Quote:
P-Mod: It's cold in here.
J-Mod: Hmmm, probably all the stone. Nice fluffy carpets would be good and some sofas....and bean bags.

===
~New Oracle~

Q: Is there any estimated time of arrival on the new Oracle?
J-Mod: In the near future, that is about as accurate as I can go.

===
~Categorising Botting and Auto-talking~

Q: Wouldn't it help Jagex Macro team if bot and auto-talker were separate categories for reporting abuse?
J-Mod: Nah, they're all checked by the same team and they can see what needs to be checked.

===
~Minutes Leaked~

Q: Someone leaked some more surgeries.
J-Mod: Don't worry about it. We are aware of what's going on.
Plasma Ball1


29-Jan-2010 10:29:36
Australian Surgery
Friday, 29 January 2010
Mod Jon H, Mod Kathy

===
~Report Abuse - Name Not Recognised~

Q: I tried to report a bot but it comes up with name not recognised, are they getting clever?
J-Mod: Could you not right-click report?
P-Mod: I didn't try right-clicking, sorry.
J-Mod: Ok, that would be the thing to try I would think.

===
~Reporting Bots stuck in Random Events~

Q: I have seen people trapped in the "Watchman's cage" random and they have been there for over 30 minutes, am I sto assume they are macroers and report?
J-Mod: The cage? Do you have to be in ther eyourself or can you see in from outside?
P-Mod: It's the random that used to be for thieving, you can throw rotten tomatoes at them from outside.
P-Mod: I was mini clay and kept seeing the same one from outside every time I banked.
J-Mod: Yes, it is fine to report them for macroing if they aren't doing anything for ages, the accounts will by checked.

===
~New P-Mod - 'Suggest a mute'~

Q: While you're on probationary period of being a mod you can only suggest to mute, so if we suggest to mute someone does the report get checked out straight away?
J-Mod: Very soon after you send the report in, yes.

===
~P-Mod Veteran Party~

Q: When is the P-Mod Veteran's party?
J-Mod: 5th Feb for mods from 04/05. The plans still need to be finalised though.

P-Mod: What if a Non-Veteran crashes the party?
J-Mod: They will be welcome. Everyone can come to celebrate the Veterans of the P-Mod team.
Plasma Ball1


01-Feb-2010 11:14:28
Last edited on 01-Feb-2010 11:15:54 by Plasma Ball1
Australian Surgery
Monday, 1 February 2010
Mod Calm

===
~Just The Facts: February~

Q: Is another J-Mod going to continue Just The Facts? Mod Mark H mentioned no news for February, due to him going developer related project.
J-Mod: I am not sure about that but I shall find out. I imagine that I'll probably end it doing it or Jon/Poppy.

===
~P-Mod Recruitment~

Q: We have hundreds of new P-Mods entering the team every week. Does the CM team have something like a target number? With the current progress, we shall reach 10k by years end or possibly more.
J-Mod: Indeed I do. However I can't comment on that.

===
~P-Mod Mentors and Superiority~

Q: I was wondering if you could clarify what it means to be a "mentor" (not intended to be harsh; an honest question) but are they supposed to be seen as superior?
J-Mod: They are not meant to be seen as superior at all, mentors are just some P-Mods who we have indetified as having a lot of experience and who we feel can help others.
P-Mod: I always thought they were a recognised experienced P-Mod.

P-Mod: Do they have more up to date guidelines?
P-Mod Mentor: I'm a witness, mentors have no advanced guidelines.
J-Mod: No, mentors do not have any more up to date guideslines or any extra ones.

P-Mod: Perhaps you could update the mentor advice forum to include the ability for experienced P-Mods to contribute?
J-Mod: I shall bring it up with poppy.

P-Mod Mentor: We want to curb the rumour that we are superior.
Alberthoja
Forum Mod


01-Feb-2010 16:43:23
Last edited on 01-Feb-2010 20:14:58 by Alberthoja
SWEDISH SURGERY WITH MOD JOHAN
2010-01-31, 19.00 GMT

Localised surgery minutes discussion thread: 142-143-11-59935728.
Localised surgery minutes thread: 142-143-10-59935700.

Please note that localised pmod procedures may be slightly different in certain situations, although the general principles are the same.

Mod Johan and five pmods came to the surgery. Most of the time, we talked about how to handle problems in Mod Johan&#8217;s clan chat. This is a translation of the Swedish minutes I made. I have included everything important that was being said, although not always in direct quotes. This is a quick translation, so it probably contains quite a few grammatical errors. A J indicates Mod Johan&#8217;s comments while a P marks what the pmods said.

THE CHAT FILTER
The surgery began with some spontaneous comments about the chat filter censoring many common Swedish words.

J: Oh yes, believe me, I know. Hopefully, we&#8217;ll be able to put it into shape a little. As usual, I cannot say very much about future updates, but I can tell you this much: there&#8217;s a great interest in making the filter better.

PROCEDURES FOR QUARRELS IN MOD JOHAN&#8217;S CLAN CHAT
Ever since Mod Johan&#8217;s clan chat was opened a few months ago, there have been problems with annoying players who continuously act on the borderline of what&#8217;s against the rules. Mod Johan had summoned us to the surgery so that we&#8217;d be able to work out common methods for how to handle such incidents, in order to make the clan chat a more pleasant place.

J: I suspect that most of you know pretty well what&#8217;s going on in my clan chat, probably sometimes even better than I do, since my time in the game is limited. I&#8217;d like to begin with asking if someone has any ideas or suggestion about how to handle it all.

No one had any suggestions.
Alberthoja
Forum Mod


01-Feb-2010 16:43:28
J: My thoughts are that the problem is the players who are very good at standing on the borderline but not stepping over it enough to warrant a report or even an instant kick from the clan chat. However, the clan chat system has the advantage (or disadvantage if it&#8217;s taken too far) that we can go a little further than only using the rules.

J: I don&#8217;t think we should become too strict and start kicking people a lot more, that doesn&#8217;t make the clan chat a better place, but I have an idea that might make our work easier. My thought is that we could gather information in the forum about incidents in the clan chat. If we notice that the same person is involved multiple times, we can simply ban them from the clan chat.

P: I don&#8217;t think that&#8217;d help very much. They&#8217;d just come back with new accounts.

J: That&#8217;s true, but I think there&#8217;s a slight difference between a kick and being banned from the clan chat. The kick is done instantly and they can immediately tell their friends to come and make an even bigger mess of it, but if they&#8217;re banned, I think they get tired fairly soon, since nothing changes, they remain banned. After all, they&#8217;re players too, and even if they have very fun when they troll around, they want to play on their main accounts. Additionally, it&#8217;s clear that a ban comes from me, so no pmod will be the direct target for their comments. We can also combine it with a firmer policy against those who question our decisions. We can tell them that there&#8217;s no point in making a fuss, and be clear that a kick can come in question after a warning.

It was pointed out that most of the quarrels seem to be started by people from a certain clan. Mod Johan agreed that some members of that clan seem to be very interested in destroying the atmosphere in the clan chat.

P: Quarrels often arise in the clan chat when no mod is there.
Alberthoja
Forum Mod


01-Feb-2010 16:43:45
J: Unfortunately, there isn&#8217;t a lot we can do about that without closing the clan chat down when I&#8217;m not online. Instead, we can try to make it a nicer place, so that more mods might want to be there on a regular basis. Perhaps we&#8217;ll get some more mods soon as well.

P: That&#8217;s true. Actually I think it&#8217;s getting a little better already.

J: That&#8217;s good news. I think most of the trolls get tired quite quickly if they aren&#8217;t fed.

J: Anyway, what do you think about the plan? When a problem occurs, the mods who are there can try to write a small summary of it all, including names of the players involved, and post it in the pmod forum. Obviously, this means that I need to be able to trust you all, but I don&#8217;t think that should be a problem. To be able to do something if there are certain persons who create the problems, I need a better general view than I can get when I have time to be there myself, after all. Just for the sake of it, I need to say that like all other pmod tasks, this is completely voluntary. No one will be forced to do it, but to be able to put it all into shape, somewhat, I&#8217;d appreciate it.

P: That sounds like a good plan.

J: When it comes to kicks, I think it&#8217;s very important not to &#8216;threaten&#8217; people. If someone acts inappropriately, it&#8217;s essential to explain in a friendly manner that if they continue like that, a kick will be necessary.

P: Mod Johan, can&#8217;t you come into the chat with a private account now and then? They might act differently depending on whether you&#8217;re on a jmod account or an ordinary one.

J: I do visit the clan chat with my own account now and then, but I don&#8217;t have enough time to be able to do it as often as would be necessary. As I&#8217;ve said, I think a good start is to make summaries in the pmod forum to give us a better general view.

P: Wouldn&#8217;t we have to send in reports as well to give you information about it?

(Continued on the next page.)















































Alberthoja
Forum Mod


01-Feb-2010 16:44:04
(Continued from the previous page.)

J: Well, reports are only supposed to be sent in when an actual rule breach as taken place, but if something is on the borderline, it can be preferable to send in a report.

P: Sometimes it has been mentioned in the English pmod forums that in some situations, reports can be sent in for information purposes even if no rule breaches have occurred.

J: Personally, I have no objections to that. It would make things easier for me, so if that&#8217;s something the people in charge of the pmods have said, it&#8217;s ok with me as well. Unfortunately, I don&#8217;t have time to read very much in the pmod forums.

P: Are Swedish reports from your clan chat still not always handled by you?

J: Unfortunately, yes. Generally, reports in Swedish end up in the same queue as reports in Danish and Norwegian, since the languages are so similar. This means that depending on who&#8217;s in the office, they are handles either by me or by my Danish and Norwegian colleagues.

P: Can&#8217;t they pass them on to you if they&#8217;re uncertain about something?

J: As we all know, they easily understand Swedish well enough to be able to handle rule breaches and I can always read the reports, even after they&#8217;ve been closed, if there&#8217;s something that I need to see. Therefore, you can send in a report for information purposes using the procedures you&#8217;ve been told about in the English pmod forums. When you write your summary, you can simply mention that you sent in a report and about when it happened.

P: One can always write &#8216;heads-up&#8217; or something like that in the chat to clarify for you.

J: The important thing with these reports isn&#8217;t what action we take against the player, as the player probably acts on the borderline and doesn&#8217;t actually break the rules. It&#8217;s more important that there&#8217;s an exact chat log so that I can see in detail what has happened, and the chat log isn&#8217;t affected by the identity of the jmod who closes the report or what the actual action against the player is.
Alberthoja
Forum Mod


01-Feb-2010 16:44:09
RANKED PLAYERS IN THE CLAN CHAT
P: Couldn&#8217;t we get stars as ranks instead of the symbol that looks like a banana?

J: I don&#8217;t really mind having stars instead of bananas. It&#8217;s more complicated if you meant that &#8216;lower&#8217; ranks should be filled by certain chosen players, though.

P: I have the feeling that almost everyone wants to get personal attention by a jmod. If you bring a rank system into place, people might behave better in the hope of getting ranked.

J: That&#8217;s true, but on the other hand, we&#8217;d also get a lot of talk about favouritism and such things. As things are now, it&#8217;s easy for me to say that I only add mods and leaders of larger clans and fansites to my list. I have a pretty firm conviction that one should be nice because one wants to be treated in the same way, not in order to get some sort of reward.

ABOUT &#8216;THROW AWAY&#8217; ACCOUNTS
P: It seems as if people often use &#8216;throw away&#8217; accounts to make a fuss in the clan chat.

J: Even though it only looks like a &#8216;throw away&#8217; account, I&#8217;d appreciate if you write a summary of what happened. After all, we might be able to see who the owner of the account is.

P: You can&#8217;t take action against the main account based on what the owner has done with a noob account, can you?

J: Not in terms of black marks and similar things, no, but that doesn&#8217;t mean that I can&#8217;t ban the main account from the clan chat.

P: If someone says that they&#8217;ve done something on another account, is it possible to report them for the person to be punished for that?

J: No, that would make it too easy to put others into trouble.

P: Yes, but assume that someone says they made a certain thing on their other account, can the account that they said that on be punished? As an example, suppose that I confess to spamming your clan chat on a noob account. Can the account that I say that on be punished then?
Alberthoja
Forum Mod


01-Feb-2010 16:44:14
J: If someone says &#8216;I&#8217;m going to sell my account John&#8217; and is reported for that, they can get an offence for account trading (but not on the account &#8216;John&#8217.
Yupa Tetohmu


01-Feb-2010 20:12:21
Last edited on 01-Feb-2010 20:15:03 by Yupa Tetohmu
____________________________________________________________________________
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---------------------------------1st of February, UK Surgery, hosted by Mod Jon H---------------------------------
____________________________________________________________________________
¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯

Autotalkers
¯¯¯¯¯¯¯¯¯

Q: Are you going to do something against those autotalkers at the G.E.? Those autotalkers are annoying. D: I am 100% sure that they are autotalkers because they use lvl 3 accounts to advertise a merch clan. >.<
A: Yeah I know how obvious it looks and how annoying, but don&#8217;t mute them. That&#8217;s all I&#8217;ve got, I don&#8217;t have the energy for this discussion again.

Q: If you believe they are using an auto program shouldn&#8217;t you add their name.
A: Aye, you can report them for macroing and/or put the name in the Mbb thread. But don&#8217;t mute them please.
Addition: Actually icu has on the front page not to post them on mbb but to report in-game under macro/bot.
J-Mod: Oops! Thanks.

Q: If they say they are using an auto etc. to report under encouraging others to break rules?
A: Yea, if they are encouraging an auto then you can report for encouraging. Can&#8217;t remember if you&#8217;re supposed to mute for that but I woudn&#8217;t have a particular problem with it, we would give the offence anyway so either way they will be getting a mute. Whereas when mods mute for suspected autotyping we don&#8217;t give an offence so it is a &#8216;bad mute&#8217; and a bit of a pain really.
Addition: I know some old P-Mod that still mutes the auto talkers &#8211; maybe send them an inbox message.
J-Mod: I don&#8217;t think it&#8217;s just old J-Mods. We get dozens of them a day. We have started sending feedback on individual reports again.
Yupa Tetohmu


01-Feb-2010 20:13:23
Reporting other languages
¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯

Q: I have a question in regard to reporting other languages. Is it possible for example when I speak Greek and notice Greek rule breakers, I can report them?
A: I don&#8217;t believe we have any Greek speaking members of staff at the moment, so we can&#8217;t officially support Greek language snapshots. So please don&#8217;t mute someone for saying something offensive in Greek, we will have to no-action it which is obviously no good for anyone concerned really. You can still report in Greek if you want as it may be useful later. For example if we do expand into Greek support later, then we may want to look through Greek players&#8217; records to look for potential moderators. And then any past snapshots would be relevant. But please don&#8217;t mute unless you know we have a staff member or members who speak the language.

Addition: On P-Mod centre, there&#8217;s a list of what languages you can report.
Addition: I think that list is outdated.
J-Mod: Yeah we can&#8217;t directly edit the P-Mod centre at the moment from here in CM. It&#8217;s controlled by Web Content who are in a different building. I know Poppy and Kathy are revamping it heavily. Because yes, it is largely out of date. I still stand by what I said tbh. If it is a language that you are fluent in, then go ahead and report without mutes. But be aware that we can only take action on languages that we have staff members for. Which would be, off the top of my head&#8230; English, German, French, Dutch, Portuguese, Spanish, Finnish, Swedish, Danish, Norwegian, Polish. Possibly some others but those are all definitely covered.
Yupa Tetohmu


01-Feb-2010 20:14:29
Releasing unused names
¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯

Q: Are you going to remove unused display names from the game?
A: Honestly I don&#8217;t know. It comes up every now and again but I don&#8217;t know if there is a firm answer tbh. It does lead to potential problems with &#8220;dormant&#8221; accounts: where do you draw the line and say that just because an account has not been used for a certain time, it will become available? So yeah, I don&#8217;t know a definite answer on that one.
V R4ng3r V2


03-Feb-2010 04:17:19
&#8226; 3rd of February 2010: 03:30 USW Surgery: Hosted by Mod Lorenzo &#8226;

Player Moderator count: 10 present.

[Q] = Question.
[P] = Player Moderator.
[J] = Jagex Moderator.
[A] = Addition.
____________________________________________________________________________

&#8226; P-Mod unmodly behaviour &#8226;
¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯
Q: How do you inform Jagex about unmodly behavior again?

J: P-Mod Query is fine. And report it obviously if you can.

A: Best to do a report without on the unmodly Mod, then query. Aye, you convered it, just after I said addition. If it&#8217;s something which would normally call for a mute, we can mute as well, but be aware the Mod might mute you back. In retaliation if he knows who muted him. No worries, though, our Curators would have unmuted in a few hours, at most. But up to each Mod whether they&#8217;d want to risk a retaliatory mute. A report without would be fine.

P: Umm, a P-Mod might not know they have been muted because they can still see their own chat.

P2: Aye. It depends on the situation, too. If you&#8217;re watching silently and they don&#8217;t know you&#8217;re a Mod, might be safe to mute. It&#8217;s up to each Mod in each situation. Jagex will never ask us to mute in such a circumstance. But a report without, at least, will be very helpful for our Curators.

&#8226; Someone knowing of unreleased things &#8226;
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Q: Should we report if someone is talking about something they have seen that was obtained through a cache, capture or something. Like a model of something unreleased. Like game stuff. Objects.

J: I would say report under &#8220;Encouraging rule breaking.&#8221;
V R4ng3r V2


03-Feb-2010 04:17:22
&#8226; Leaking information from P-Mod forums, Surgery minutes & P-Mod Room &#8226;
¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯
Q: Ok, this one came up outside RuneScape but has to deal with P-Mod stuff. Recently, a person I know on MSN has sent me pictures of the P-Mod forums and room. Is there anything I can do about it? He said a P-Mod is giving him the information and asked if I could share some of it with him.

J: Not really they have been leaked on a few occasions so I guess the pictures could have come from anywhere. Oh, I see. Maybe send a P-Mod Query giving us all the information then.

Q: Do you know who is still leaking the Surgery minutes?

J: Nope, I don&#8217;t. It&#8217;s that time.
____________________________________________________________________________

== Non-Procedural question ==

Q: What&#8217;s the members to non-members ratio?

J: 6:1.
____________________________________________________________________________

That's all. Enjoy.
Plasma Ball1


03-Feb-2010 11:08:21
Australian Surgery
Wednesday, 3 February 2010
Mod Ac

===
~Pest Control Lander, High Alch Macroers~

Q: I am concerned about the high alch macroers at PC worlds, they stand on the landers (boats) and alch for days even. Are Jagex aware of them, and are they planning something about it?
J-Mod: That's interesting. We always make an attempt to track down and look into this behaviour, taking action where appropriate. If you come across this do let us know, by reports and tickets then we'll take a look.

P-Mod#2: They're doing it because on those boats, there is no randoms. A simple solution would be to not allow magic on the boat, or not to allow alchemy on the boat.
J-Mod: I'll pass your suggestion on.

===
~No Australian Surgery yesterday~

Q: Why was there no Australian Surgery yesterday?
J-Mos: We had an unexpected power cut . It only lasted a short while, but we couldn't attend surgery.

===
~Main page News Feed for Welcome Screen~

Q: I was wondering if Jagex could have a feed on the Welcome Screen to the front/main page news since most players don't read the front page.
J-Mod: Interesting idea, I'll note it down.

===
~J-Mod Impersonation~

Q: Would it be possible to censor these characters: ITIod & IVIod? Those are used to make J-Mod impersonating names. In the chat box and in the forums it reads as "mod something" with the arrangement of those letters. Or atleast change the font for the letters.
J-Mod: That's interesting.
P-Mod#2: Make the first three letters uppercase and look again.
J-Mod: Ah I get it.
Plasma Ball1


03-Feb-2010 11:12:32
~J-Mod Impersonation Continued~

P-Mod#3: At which stage do you stop filtering what names get close to Mod though?
J-Mod: It's a tough one Edward as we have to balance it with other words.
P-Mod#3: Like, I understand where alot of people's idea come from, but to what extent must you start to "baby" people with protection?
P-Mod#1: It's not really protection imho, it's impersonation. We have to protect players from scammers that use impersonating names.
J-Mod: We will also try out best to keep impersonators away. At the same time, we do also rely on the player to help keep their account secure and look out for scammers as Mod, for example, we'll never ask for the info the scammers do.

===
~3rd Party Software~

Q: 3rd party software, if person say I'm using it should be reported even no evidence, just saying it or sent query?
J-Mod: Hmm.
P-Mod#2: If the person is admitting to using the software?
P-Mod: Ya but not saying in-game.
P-Mod#2: Oh.
J-Mod: No, this wouldn't be reportable, I think we're looking for specific. It's a little vague. However, if someone admits to rule-breaking software in-game or not, any info could prompt us to take a look. I think generally, it's a case of looking close to the guidelines. We wouldn't encourage any 3rd party software but if it doesn't modify the game code, the game window or infringe ISP then it wouldn't be a threat. That said there is not guarantee for security here.
P-Mod#3: *cough* or automates tasks *cough*
J-Mod: That too.

===
~"Your Clan Chat Channel has been activated"~

Q: Why does it say, "your Clan Chat channel has been activated" when you log in?
J-Mod: I don't know the answer to that unfortunately! But seeing as you raised it, I'll try to find out.

===















































Plasma Ball1


03-Feb-2010 11:17:16
~AFK Trainers~

Q: Do I report AFK trainers, like the ones in Lumbridge Basement, under Macroing?
J-Mod: Yes.
P-Mod#2: If you want to try and beat them, you could try and tele-other them at a right time and they might not attack the spider long enough for you to kill it. But report them first.

Q: If the system auto-logs a person out, is there any delay to relogin?
P-Mod#2: If it's in the same world it would probably be immediate.
J-Mod: I'm not sure, though there are others who may be able to answer Qs on that.
===
~Mod Mark's 7 Year Anniversary~

P-Mod: There is a planned celebration of Mod Mark's 7 year anniversary with Jagex tomorrow at Varrock Square, w35 6:20 pm GMT.

===
~RuneScape Classic~

Q: Can I ask for an RSC tab for easier access?
J-Mod: I couldn't answer that. We have a few RSC players around.
J-Mod: I'm not sure, though there are others who may be able to answer Qs on that.
Louiellen
Forum Mod


04-Feb-2010 04:15:08
Last edited on 04-Feb-2010 04:15:49 by Louiellen
US-West Surgery: Mod Lorenzo

P: Just a follow-up. Any news about the update of "what we do..." thread at club mod?
J: Oh i see, how have i never noticed that. Ok well send a pq to poppy and maybe we can get that sorted. Is that cool?

P: Am I correct in saying that when we report something only the chat between the reporter and reportee is captured?
J: In most cases yes
P: Let's say two ne'erdowells teamed up to say something offensive. In order to skip out on being reported, such as finishing each other's offensive statements. Would we report both of them and send n a query about it? Or how should that be handled? Or whatever the rule being broken, just that alone their words may not be understood as a single report.
J: That would be the only way to do it, and its not 100J: that would most caught like that tho.

P: Ok, I found some bots the other day. I reported them in the thread in the forums. Did u still want to reot them in game as well?
J: It can only be double safe so why not.

P: I sent a pq about this, but just so i am clear. Someone or multiple people are spamming with qc. i know that it doesn't send in any text, so it is hard to report. But is there a way for evidence to be sent of the office?
J: Errr just report it. If the text doesn't show we will see the blank lines. And know that it is qc anyways.
P: So you do get a time stamp wen that something was there?
J: Yesah

P: What if they're usin qc to cyber?
J: Is that possible?
P: I've seen: start pumping, yes, yes, yes, im coming for ya. well done.
additions: in that sense, would it be wise to send in a query about the context in which the quickchat is used?
J: Yes could well be.

(pmod asked about a certain words in private chat, if it is racism)
J: Yes I would think thatslures to do with poverty is mutable.


NOTE: More details at the RAW Transcriptions @Clarity Campaign nonsticky thread.
Plasma Ball1


04-Feb-2010 10:40:11
Australian Surgery
Thursday, 4 February 2010
Mod French

===
-Quote-

Q: Well...since no-one has a question to ask...I might aswell ask what everyone is dying to know. Could you give us any hints on the new skill?
J-Mod: *Smites [Player Name]* Next question?

===
~Players following P-Mod Orders~

Q: I play pest control now, and ask people to do something and they all do it! - They never used to, is this abuse of modly powers?
J-Mod: I don't know, do you say: 'do this or I'll mute you'?
P-Mod: Nooo!! I say - please all attack portal.
J-Mod: Are you known as an experienced pest control player?
P-Mod: Not especially.
P-Mod#2: They appear to be sucking up to you.
J-Mod: I don't think it's an abuse of power personally, enjoy it ^.^ but don't take it for granted.

===
~50/50 Games: Great Orb Project~

Q: Is 50/50 games in The Great Orb project against the rules?
J-Mod: 50/50 is against the spirit of the game but it is not against the rules.

P-Mod: Can Players ask for others to play 50/50 with them and to join their channel?
J-Mod: Players can ask.

===
~Merchanting Clans~

Q:I saw this moderator, and he had his own merching cc. Are J-Mods for or against merch clans?
J-Mod: There's a thread on the forums that explains our stance on the matter. QFC: 74-75-817-59124146 (in Game Feedback Forum).

P-Mod: So you're not against Players Mods hosting their own Clan Chat Channel for merching to possible deceive and even scam players?
J-Mod: As I said, our stance is in that thread. if a P-Mod is breaking the rules, action will be taken.
Plasma Ball1


04-Feb-2010 10:41:33
~Mousekeys~

Q: It is confirmed that mousekeys are not detected as macroing, right?
J-Mod: Using the Windows Mousekey accessibility option is allowed.
P-Mod: Because a few hours ago, mentor help clan chat was bombarded by Non-mods ranting about their friend getting banned for macroing due to use of mousekeys and they even claimed the banned player is a P-Mod.
J-Mod:I didn't know ordinary players were allowed in mentor help? Each case is looked into individually by a specialist team.
J-Mod: Remember, a player can claim many things that can't be proven in-game if you see what I mean. I'm not saying mistrust everyone.

P-Mod: So if a true botter got banned: he/she cannot use the alibi or "I'm just using mouse keys"? That type of appeal will be denied?
J-Mod: We would be able to tell, unfortunately I can't give more detail than that.

Q: Someone was ranting to me how his account got banned because he was fire making on his ipod touch. He got banned for macroing.
J-Mod: *sounds like 3rd party software*
P-Mod: In essence, the player is using his iPhone to remote his PC which runs the actual runescape.
J-Mod: I think this might be an issue to raise in a Query, that'll give you more space to explain what is happening.

P-Mod: Would using you're iPhone/iPod touch count as AFK because you're not at the computer?
J-Mod: That's something we need to investigate. Until I have all the details I can't really say.

"J-Mod:I didn't know ordinary players were allowed in mentor help?"
P-Mod: Some P-Mods that have loose lips leaked the knowledge of it being open.
Plasma Ball1


05-Feb-2010 11:27:59
Australian Surgery
Friday, 5 February 2010
Mod French

===
~Missing Evidence in Reports~

Q: I was muted recently and in the evidence it misses several lines of text that I knew was there, it kind of makes it looks worse. Is this normal?
P-Mod#2: I'd assume the text you are seeing is from the reporters point of view so maybe they just logged in or teleported there.
J-Mod: It depends I think. I can't really look at the report while I'm here but I'll make a note of it.

===
~Enforcing Guidelines~

Q: How do we enforce to new modlings the guidelines for surgery?
J-Mod: There's not really anything to enforce. You type *raise hand* to ask a question, *addition* to make an addition and keep chit chat to a minimum when a question as being asked. It's common sense than something that needs to be enforced.
P-Mod: Seems lately some P-Mods are angry about the surgeries.
J-Mod: I had noticed. I think that's also part of the issue. There are more mods now, so surgeries will naturally get busier. Just remember the three basic points I wrote a second ago and we should be alright. I'd rather we erred on the side of informal than regimented although I would remove carrots... But in summary, keep quiet when there is a question.
Plasma Ball1


05-Feb-2010 11:30:08
~Non-Mods in Mentor Help and P-Mod Rank in CC's~

Q: Is there any intent to enforce some kind of entry requirement or such for the "mentor help" cc? Kind of makes it hard to see who actually should and shouldn't be there. It would be impossible for the sure amount of people to be in a list like, entry for rank.
J-Mod: I'm not really sure: Poppy deals with mentor help.
P-Mod: But possibly some way to add a crown next to your name in cc's?
J-Mod: *shrug* 'tis possible, I'm sure.

P-Mod#2: Jagex has probably intended for the mentor chat to be that was so all P-Mod of varying experience could come in, a rank entry requirement would be bad, best thing to do is keep it to yourself and other P-Mods.

P-Mod#3: What if there would be a "P-Mod" rank in cc's. Then there wouldn't be a problem to see who's P-Mod and who's not.
J-Mod: It would help in some cases, but wouldn't in others. Some cc's where the rules are danced on would be able to see you and kick you out.

P-Mod#4: As far as mentor help hoes, there should be no non-pmod in there if they have found out, it's because a P-Mod has told them. A simple solution would be a roll-call. Simple everyone in cc calling names so you can see if they're a P-Mod. Those who refuse to talk or aren't P-Mod are kicked.
J-Mod: There are many ways.

P-Mod#5: What about a P-Mod rank in cc's that is toggleable, it would have no privileges besides showing you're a P-Mod. Like how J-Mods have a J-Mod rank.
J-Mod: There are some ways this could work. I said, I'll raise it with Poppy.

J-Mod: I don't know if it would work, but sounds like a solution would be to only have the cc open if a mentor is in there. Don't know how technically feasible that is.
Plasma Ball1


05-Feb-2010 11:31:34
~Claiming to be Friends with J-Mod~

Q: Is it reportable if a player claims to be friends with J-Mod and uses it to threaten another player.
J-Mod: Yes under staff impersonation.

===
~Reports Tying Together~

Q: When many players players report the same person are the reports tied together like the same way you report the same player over and over with new evidence?
J-Mod: I believe that is how it works.

===
~Asking for Accounts~

Q: There is this guy who kept asking me when I'll quit RS and that when I do, to give him my account.
J-Mod: Did you report him under buy/selling accounts?
P-Mod: No but I did remind him it was against the rules.

---
~Reporting Friends~

P-Mod: See, he's a friend of mine.
J-Mod: In this case, it is up to you. Being a friend is more important than being a mod. On one hand, the rules are there to keep the game safe and fun. On the other hand, you don't want to lose friends because of it as I said a little earlier, being a friend is more important than being a moderator. So if a friend breaks a rule, it is down to you to decide: you know your friends better than we do.
Makoto D


06-Feb-2010 00:42:40
Last edited on 06-Feb-2010 00:45:27 by Makoto D
USE Surgery, 6 Feb 2010
Host: Mod Mat K
~19 Pmods in attendance

Q=Question, A=Answer, D=Addition, R=Response

Q: I got feedback on a query I made on a report which said that askng someone's school wasn't reportable. Given that this gives their location and typically who they are to with 1,000 people or so, I was confused as to what actually was considered reportable these days.

A: Nope, there is no need to report that in isolation. If it were a string of questions including that maybe. But on its own, don't worry too much. In that case, that is all you have to work on. Again, if it's in isolation don't worry about it.

D: How much more until "what grade are you in" becomes reportable?

R: Look at the whole conversation and see what you think. If you get the feeling that the person is pushing for dodgy info, then report without and we'll have a gander.

---

Q: Is multi-login on two different worlds legal?

A: Nope.

---

Q: We know of a player that is being allowed to play on his mother's account even when she has passed away. We have brought this to the attention of several jmods, still this is being allowed. Mod French looked into it, since it is the same IP, it was hard to prove. We can show proof of her death if need be.

A: We need an affadavit from a family member to prove the owner of the account has died. That's what we would need to lock the account, I'm afraid. A death certificate is not what we need. To make changes without the evidence we need, we would need to see legal proof.

D: If I were to die suddenly, is there a way for my family to notify you that your a Pmod short, or is that not necessary?

R: If you die...I hope your family would have other things to worry about. It is really not necessary to let us know if you die, even by seannce.
Makoto D


06-Feb-2010 00:43:27
Q: So how is the update for the report status screen going to where it shows the display name rather than the user name?

A: It's going very well, thanks.

(cont'd) Any ideas as to when we can expect it?

R: Yes, in the future.

---

Q: I know the oracle is being reworked, but if there are big changes to our guidelines, is it possible to update the one we have just in the area changed?

A: We will change as much as we can and send messages in-game and by carrier pidgeon. And by ferret, too. And carrier rabbit.

---

Q: A bit earlier today, a few players were discussing some other game they normally play, and they were also discussing cheats for it. What should I do in this case? Even more so, what should I do if I see a Pmod sicussing that?

A: You can ignore them.

--

-> End of surgery.
Plasma Ball1


08-Feb-2010 12:14:00
Australian Surgery
Monday, 8 February 2010
Mod AC

===
~Changing Username Purple~

Q: I was at edge bank yesterday, and a guy had his account name in Purple how is it possible?
J-Mod: That doesn't sound possible?
P-Mod: He then said he could change it back to normal which is white and other people were asking him about it but he said it was a secret.
J-Mod: Interesting. I think I'll ask around about this one.

===
~Account Names: Mod Impersonation~

Q: We're seeing people calling their accounts "Maud" [account name] would that be considered something towards impersonation? Nobody ever seems to be fooled by it. So it's a low-risk thing.
J-Mod: Now why would they want to do that!
P-Mod: Go sit in Mod MMG's CC for a bit
J-Mod: I would say it's impersonation. Not as bad as using other characters though but deceptive.

P-Mod: If Jagex will punish people with "mawd" in the name then maudzilla and maudzilla In (the cc's we use for Mod Clanwars) should be the first two names to be punished. Because if Jagex punish mawd, why not maudzilla? Seems like a double standard.
J-Mod: Nice point.

J-Mod: I feel the important thing is to look at the context. If someone called Mawd Ac asked for details or your pass then...

P-Mod: To be honest, when I first discovered maudzilla, used for mod clan wars, I had this bad impression with the name itself. Why Maudzilla?? Seems like bypassing the filter for "mod" but I tolerated that. Because P-Mods use it for clan wars.
P-Mod#2: But maud sounds like a girl or woman's name whereas mawd sounds like a phonic approximation of mod.
P-Mod: So for me, if "mawd" will get banned, it's fair for "maud" to be banned aswell.
J-Mod: Expanding on that, maudzilla is a lot more abstract. It's not something I've come across in reports so far, so I haven't seen the situations that can arise.
















































Plasma Ball1


08-Feb-2010 12:15:00
~Account Names: Mod Impersonation (continued)~

P-Mod#3: They are using names like "Mawd Dan" - the separation is an attempt to make it look like a staff account, whereas "maudzilla" is not an attempt at separating "mod" from names.

J-Mod: Any way of trying to impersonate staff can be banned. This is the main thing we'll look for.

P-Mod#3: I don't think these guys are doing it to scam, just to be cool.
J-Mod: If it is simply looks like a name and the behaviour doesn't suggest we are unlikely to take action.

P-Mod#4: Is there a character called Jagex? Or something similar, or is it caught automagically in some sort of filter?
J-Mod: There is not such account.
P-Mod#5: You can't add them to your friend's list
P-Mod#4: Is it filtered out if somone tries?
J-Mod: As far as I'm aware yes. Never tried but always assumed.
P-Mod#3: J4gex is offline at the moment.

P-Mod#6: 'IYI Be Hating' is it an offensive name? IYI is in caps. Looks like a crown. Or an M rather.
J-Mod: No I wouldn't say it is.
Maskyn
Forum Mod


08-Feb-2010 19:54:01
Last edited on 08-Feb-2010 19:59:23 by Maskyn
-8th of February 2010: UK Surgery: Hosted by Mod Jon H-
Surgery Minutes Discussion thread: 8-9-396-58949571

[NP] = Non Procedural question

Around 25 Pmods attended.

The new Music Playlist is enabled in the P-Mod room, you still can't select songs from the full play list, but you can play your favourites !!!

Confidential info on YouTube
¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯
Q: I saw a conversation from inside the P-Mod room on YouTube, someone vidded it and uploaded it.
A: Any time you find something like that, feel free to put it in a query. The censor doesn't block the address in queries so we will be able to check them out.

Small discussion about removal of of videos from YouTube.

Q: There was also a video in how to get to the Mod Centre without being a Mod.
A: Doubt it to be honest, probably just scaremongering (maybe mocked up on a private server). Again though, anything like that, please send in the link so we can get it checked out.

Macroers
¯¯¯¯¯¯¯
Q: I put two names on MBB (QFC: 58-59-473-60177728), but I wasn't sure if they were botters. How do I know if they were or weren't?
A: If you post a suspected bot and they aren't/weren't botting, then no harm will be done. Also if you report someone in-game for macroing and they aren't macroing, again no harm will come to them. You can't mute for suspected macroing either.

Q: Is it ok just to report in-game? Or do I have to use the thread?
A: I think there's info about that at the top of the thread. I *think* probably better to just report in-game, unless there is extra info you want to give that you don't think the report would show by itself. But check the thread, I haven't actually read it in I don't know how long.
P-Mod: We were told by J-Mods that helped on MBB that reporting on the thread would get them looked at faster.
A: Ah fair enough, like I say I haven't actually been on the thread in a while, it's not really my area.

[...]
Maskyn
Forum Mod


08-Feb-2010 19:55:24
[...]

Q: Is Jagex doing anything at the moment about botting? Soul wars is full of bots.
A: Not really my area of expertise to comment on to be honest. Since I don't work on the macro team and I have never been in Soul Wars. I haven't heard that we're *not* doing anything about them. Would seem like a strange policy so I'm pretty sure we are... But as always, report if you're suspicious.

Dodgy usernames
¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯
Q: We should still be reporting the dodgy usernames on the forum thread rather than in-game, right?
A: Either/or. Forum thread probably better though. But if you've been reporting in-game don't worry, they do still get to us.

And a bug fix game update popped in at this time, ending the surgery. So that's it for today's UK Surgery.
Sneaky


09-Feb-2010 00:51:55
Last edited on 09-Feb-2010 01:00:56 by Sneaky
USE surgery 9th February 2010
Host: Mod_Jon_H

Key:
"Mod_Jon_H: " - when name is followed by a colon the contents thereafter are a direct quote
"Mod_Jon_H -" - When name is followed by a hyphen the contents thereafter are an accurate gist of their point

Banter:

Mod_Jon_H: Who watched the super bowl?
Anjin_dono - Reckoned it was better than watching Lost
Milkweedpod - Was sad her team wasn't at the superbowl


Friends list issue:
The issue: People on your friends list dissapearing periodically
Mod_jon_H: [The issue is] a network hardware problem
Players have been notified in the 'Recent Updates' forum in a sticky titled "'ge/friends list issues' or something"MJH


Report system:

P:I have a report that has been pending for 3 days, does that mean there is a problem with it?
MJH: was it an offensive name by any chance?
P: no
Mjh - The report got changed to an offensive name report so got put in a side queue which is why it still appears as pending
Related advice:
MJH: Anything "in_mybut" coupled with explicit language.... {is bad}

WOL related:

P: Is multilogging on war of legends against the rules?
MJH: One account in play at a time please
Taxn


09-Feb-2010 11:14:02
Australian Surgery
Tuesday, February 9, 2010
Mod Rory

P-Mods Attended: 5

-Friends List-

P-Mod: What's going on with the friends list after the update?

J-Mod: I believe a bug was caused after the update, it's still being looked into.

P-Mod: Do we know how long?

J-Mod: I'm not sure of the time scale, but it's in the hands of the QA team.

-Rory-

P-Mod: Are you new?

J-Mod: Not to the company, but to Community Management.

-Application-

P-Mod: Is it worth including that you're a Player Moderator in an application to Jagex?

J-Mod: Yes it would be. Quite a few people here were P-Mods before joining.

-Account Trading/Selling-

P-Mod: A friend is asking if she can report a friend selling an account on a website for real money?

J-Mod: If you know the account name and website then you can tell us in a ticket and we will investigate it.

P-Mod: My friend can send a query?

J-Mod: Yes, if they send in a ticket with all the details.

-AutoTypers-

P-Mod: The ongoing problem with autotyping at the GE; the more reports we send in, the more they come back. The same ones are coming, just changing days. It seems to be getting worse.

J-Mod: We realize that this is an issue and are looking into it.

-Free Teleports-

P-Mod: Wondering if P-Mods will ever get free teleports around RS.

J-Mod: Sorry, don't think there are any plans for that I'm afraid.

-Inventory Glitch-

P-Mod: The inventory glitch is also epic after this update; Items disappeared but were still there.

J-Mod: There may be a bug with that too, were looking into it. It may be caused by inventory lag that causes the item not to be seen.

P-Mod: Can we also report as a Bug?

J-Mod: Yes you can.

-Music-

P-Mod: There's been an update to the music list, but we still can't select a track in here (P-Mod Room).

J-Mod: Maybe it's just the room doesn't like music.

P-Mod: But it's a Tech Issue?

J-Mod: I'm not sure to be honest with you.

--

Mod Rory's first Surgery! ^_^
Yupa Tetohmu


09-Feb-2010 20:09:32
____________________________________________________________________________
¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯
---------------------------------9th of February, UK Surgery, hosted by Mod Jon H---------------------------------
____________________________________________________________________________
¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯

Mod Jon H came with a surprise today... he brought a new Community Management J-Mod named Mod Cocoa! If you want to know more about him, read the small interview I posted in the Clarity campaign thread.

Q: Are there more new mods to the CM team? I&#8217;ve met 2 so far.
A: The new Mods in Community Management are Mod Cocoa & Rory.

Q: Is there a glitch or something with people being de-modded? Or are they individual cases and none of our business, lol.
A: Yeah, what you said. To my knowledge there is no glitch, it&#8217;s just case by case. Bear in mind, we are recruiting a greater number of mods now than we have in the past so it follows that as the group grows, the number of demods is likely to grow too. If they are saying they&#8217;ve lost and regained their crown then it is likely to be a temporary suspension which is like a warning shot before full demod. But yeah, none of your business. It happens, and with any luck none of you will end up on the wrong side of it anyway.

Q: A player in the cc I use have a problem with another player who changed their name to something very similar to the first player. And he makes people angry at the first player. Is there anything I or you can do?
A: My gut reaction is &#8220;if everyone ignores him he will eventually get bored and go away&#8221;.
V R4ng3r V2


10-Feb-2010 04:15:01
Last edited on 11-Feb-2010 04:56:00 by V R4ng3r V2
&#8226; 10th of February 2010: 03:30 USW Surgery: Hosted by Mod Lorenzo &#8226;

Player Moderator count: 15 present.

[Q] = Question.
[P] = Player Moderator.
[J] = Jagex Moderator.
[A] = Addition.
____________________________________________________________________________

&#8226; Forum user with a Skype symbol &#8226;
¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯
Q: Recently on my clan thread, on my members list there is a particular person that has a Skype symbol next to their name and I have no idea what caused it or how to get rid of it. Can you explain this?

J: Err no??

A: On the forums?

P: Yes.

A: What&#8217;s the thread&#8217;s name please and the name of the person with the symbol?

P: It shows up wherever the name is, even if I don&#8217;t type it.

J: Strange, I&#8217;ll check it out in a bit.

&#8226; New P-Mod Oracle - when? &#8226;
¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯
Q: The new Oracle is promised. When can we expect its release?

J: I&#8217;m not sure when it&#8217;s coming.

&#8226; Mod Poppy getting a Query &#8226;
¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯
Q: Okay, do you know if Mod Poppy has gotten the query I sent her from Seuss and I about the event we wanted to do?

J: I&#8217;m not sure sorry.

&#8226; Updating a sticky in Club Mod &#8226;
¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯
Q: A good time to update: &#8220;What we do...&#8221; thread since Mod Cocoa and Mod Rory just joined the CM team. It will be great to learn what your current roles are.

J: Hmmmm&#8230;not a bad idea. Who made that thread?

P: Mod Paul M.

J: Send a query. Hopefully, we can get it updated.

&#8226; Facebook photo tags &#8226;
¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯
Q: The RuneScape Facebook is awesome, but allowing open tags isn&#8217;t going too good&#8230;I sent in a query&#8230;but they are still there saying "my dick is bigger"...that isn't very appealing...

J: Oh I see. If you sent a query, then it will be looked at.
____________________________________________________________________________

That's all for today. Thanks, Mod Lorenzo! ^_^
Plasma Ball1


10-Feb-2010 11:23:07
Australian Surgery
Wednesday, 10 February 2010
Mod Calm

===
~"E-dater" offensive?~

Q: Is someone calling someone else an "e-dater" an offence?
J-Mod: Well, it' not nice, but it's not really that bad either so no I wouldn't report it.
P-Mod: It's just that I've had a few players tell me they're getting muted for calling people that.
J-Mod: They shouldn't be :s

P-Mod#2: People can say they got muted/reported for things when it's actually something else entirely. Not all people are liars though.
===
~Profane/Offensive Acronyms~

Q: What is Jagex's view on acronyms such as 'SMD'?
J-Mod: It's not nice, but we aren't going to give an offence for it.
P-Mod: Even if the reciever is offended?
J-Mod: Even if they are offended yes. It is a very common insult, we would ban half of the players onine if we actioned it.

P-Mod#2: How about other abbreviations such as: fu and such?
J-Mod: No, please don't report abbreviations like that.

===
~Local TV Shows~

Q: Is it ok to talk about TV shows, being country/local specific/ whether, having to discuss local areas for the TV programs and such?
J-Mod: Umm, of course. That isn't personal at all and there is no way you should be reported that.
P-Mod: Country/state, possibly even area cause different stations.
J-Mod: There is nothing wrong with talking about local TV regardless of how 'local' it is. So lng as they don't give out any personal information such as a specific address then there is no problem at all.
Plasma Ball1


10-Feb-2010 11:26:29
~Local TV Shows (continued)~

P-Mod#2: What if the TV show only comes in one city?
J-Mod: Doesn't matter.
P-Mod#2: How about suburb? A person could easily stalk a suburb down.
J-Mod: No, lol.
P-Mod#3: A school I would understand, a small country town too but anything larger, it's nearly impossible to find someone.
J-Mod: If they want to say what is on their local TV station, that is fine! Regardless of how local it is.
P-Mod#3: If they're asking other direct questions to give more clues in order to find someone specifically then you'd report it.
J-Mod: If they are asking directing questions in an attempt to solicit, then report but people talking about Local TV Stations and programs... no way.

===
~P-Mod Registration: Why?~

Q: Why is it necessary to disclose our personal particulars before becoming a P-Mod?
J-Mod: Well, it is a security precaution.
P-Mod#2: As Player Mods, we are privy to more information than others. Certain checks and balances need to be made.
J-Mod: Indeed.
Maskyn
Forum Mod


10-Feb-2010 20:15:04
-10th of February 2010: UK Surgery: Hosted by Mod Poppy-
Surgery Minutes Discussion thread: 8-9-396-58949571

[NP] = Non Procedural question

Around 25 Pmods attended.

P-Mod Room
¯¯¯¯¯¯¯¯¯¯¯
P-Mod: A friendly reminder to new people. The other day we talked about leaks of this room and stuff. So new people need to be aware not to use public chat about this. FOr example; someone said "nice surgery" outside in front of regular players. So only use this room or private chat with other mods.
A: I think that many player know that this room exists. It's stated in the Knowledge Base, and the entire Mod forums have been leaked a few times, so they know where and when they are held. However, keeping shop talk to a minimum just before and after the surgeries is definitely a good idea.

P-Mod2: Sometimes we type things and get kicked in the middle of saying them. That's not a deliberate leak, just an accident. Usually it's just goodbyes and thank yous.
A: Yes - that type of thing can't be avoided. I'll send a message to the team reminding them to be careful before and after surgeries if you think that will help. Regular chat is fine though, it's nice for players to see P-Mods having a laugh.

P-Mod3: I don't really think the outside (normal) talk is much of a problem. The people who know there is a surgery already know everything. The rest are usually just new players and won't even realise what is going on.
A: Normal talk is fine - it's just the procedural stuff.

It was decided a reminder will be sent out.

[...]











































Maskyn
Forum Mod


10-Feb-2010 20:16:08
[...]

Clan Chat trolls
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Q: There were guys who accused that our crowns are ships and we are sailing scammers (lol). Anyway, then we said that he can check that moderators indeed have a crown in-game from the Mod article in the Manual. He left the clan chat but went to another one and started accusing P-Mods there. I jumped in and asked to look again at the article and he claimed that he never saw me before. So is there anything need to do in a case like that? It was clearly a P-Mod harasser.
P-Mod: A troll, just ignore or joke back at him. The onlt reason he hopped CC was because his joke didn't get the reply he wanted in the first CC.
A: It does sound like the actions of a troll to be honest. It sounds like a player winding you up - just ignore stuff like that.

Fansite image packs
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Q: Fansite copyright things/image packs - do they still exist? If so, where could they be found?
A: I believe so - Mod Hohbein is in charge of that kind of thing. If you send a PQ addressed to him I can ensure that he gets it, if you have any questions.

Mod Poppy: Mod Hohbein calls himself 'Probein'

The New Oracle and Guidelines
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Q: Will we see the new Oracle soon?
A: Sure will. Kat is putting the finishing touches to it. It's very similar to the old one, but there are a few minor tweaks here and there to the procedures. And Kat is getting rid of the horrid black boxes and making them easier on the eye.

Mod Poppy: I think Mod Calm told you about the major change in a surgery, didn't he?
P-Mod: Repeat it please, I missed it.
A: We don't need reports for personal details unless the player also confirms in the report that they are under 18. If you know they are under 18, you also mustn't try to bait them into saying this. Basically, we're making the P-Mod guidelines in-lne with the internal guidelines we have here at Jagex. so if it's not something that we take action on, we don't need to see a report.

[...]
Maskyn
Forum Mod


10-Feb-2010 20:16:46
[...]

Q: In a surgery a night or two back, Mod Mat K said we shouldn't even report someone asking for the name of another person's school, unless it was as a part of a series of questions we felt might endanger the player being asked. Is this that we should now apply to all personal contact info situations?
A: If you get a spider sense that the line of questioning isn't appropriate for any reason, then please do report it.
Q: But otherwise no need?
A: That's right, not unless there's age confirmation. But as I said, if you do feel that something untoward is going on, please, please let us know.

Q: I reported with mute someone in lumby saying "txt me on phone [number]". Is that now wrong?
A: Yes - not unless there's an age confirmation or unless you believe it is part of solicitation.

Q: School name is threatening/revealing I'd report.
A: We wouldn't do anything with the report unless there was an age confirmation.

Q: What if someone is advertising someone else's personal details, without their permission. I mean, we wouldn't know but that person might just have to deal with the consequences... One of the reasons I'm still not a big fan of the rule change.
A: We're trying to ensure that every P-Mod report contains something that our internal guidelines mean we can take action. We wouldn't be able to tell if it was someone else's personal details being stated.

Mod Poppy: Thing is, RuneScape now uses Facebook and YouTube, both of which mean people can get in touch with each other outside of the game, and whilst the sharing of details will still be against the RS rules, it's not something that we here need to know about unless it involves a confirmed minor.

Q: If that were public knowledge, no doubt it will be abused.
A: If someone is being harassed, of course we'll look into that. BUt I'm certain that online forums, social networking sites etc. All have the same potential issues.

[...]
Maskyn
Forum Mod


10-Feb-2010 20:17:08
[...]

Q: If I understand it correctly, players now get a mute/ban for something if they say they're under 18. While they don't if they are over 18, is that fair?
A: Remember that your reports don't issue black marks. What we do with the reports behind the scenes is confidential. We're not looking to punish people here, that rule exists to protect.

Q: Me as parent asks, does this mean there is no in-game protection from online predators?
A: As I said at the start, if you believe something untoward is happening in a conversation, of course let us know and we will take appropriate action. However, we're not looking to punish players who make innocent friendships as people do online. Player safety is of the utmost importance to us, but we don't want to stifly the natural friendships that emerge from meeting people in the game.

Mod Poppy: It's probably best for us all to discuss this when the guidelines are up, as at the moment you're all asking questions that will be covered in the document. Best read the entire document before asking questions.

That's it for today
Sneaky


11-Feb-2010 00:33:40
USE Surgery, 6th February 2010
Host: Mod Kathy


Key:
p = Pmod
"Mod_Kathy: " - when name is followed by a colon the contents thereafter are a direct quote
"Mod_Kathy -" - When name is followed by a hyphen the contents thereafter are an accurate gist of their point


OFFENSIVE NAMES
p - how much detail is needed when posting in the offensive names thread when reporting a name?
Mod_kathy: If it isn't really obvious you can include a comment
Mod_Kathy: Usually ok just to have the name


IN-GAME REPORT SYSTEM
p - Enquiry about a left click option in the chat window to be able to kick a person from a cc even though they have left so they can't re-enter.
This is to combat players joining a cc, disrupting and leaving so fast that nothing can be done about them. There was a claim that Mod_French said he would add this in.
Response:
Mod_Kathy: The whole clan chat system is being reviewed



Matt K's comment (6th Feb 2010 USE Surgery QFC:8-9-803-59558530 ) on the new in-game reporting system and its arrival "in the future"
This surgery:
Mod_Kathy: Hopefully the in-game reporting system will be sorted out soonish
V R4ng3r V2


11-Feb-2010 05:07:56
&#8226; 11th of February 2010: 03:30 USW Surgery: Hosted by Mod Liv &#8226;

Mod Dan M later crashed to help Mod Liv with her first Surgery. All the text coming from Mod Dan M will be labeled as "J2" and as normal, Mod Liv's responses will say J.

Player Moderator count: 12 present.

[Q] = Question.
[P] = Player Moderator.
[J] = Jagex Moderator.
[A] = Addition.
____________________________________________________________________________

&#8226; War of Legends and Rules &#8226;
¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯
Q: Do you know much about War of Legends, rules and such? Because I ran across something that could be a problem. People are making noob accounts on serves and getting J-Credits from those people of resets and other things and then distributing them to their alliances to level them up. It is a form of trading between accounts [sort of] at least it seems like it to me because you are using a noob account to benefit your main.

J: It&#8217;s being looked into at the moment.

A: From what I understand, there&#8217;s a chance we might not be rest, so that might be a valid concern. As long as Jagex is already aware of it, though, all good.

J: I&#8217;m going to be honest, I don&#8217;t know enough about WoL, but the issues you are raising are ones we are aware of and we are looking into it.

&#8226; The Censor/Filter &#8226;
¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯
Q: Okies, so we all know the censor system is awfully bugged at the moment. Is there any sort of plan to make a "feedback about the censor" thread on the forums like on FunOrb? Seeing as the censor&#8217;s not realling censoring words, but rather teaching them?

J: There is a War of Legends forum you can use for suggestions.

A: Again, that&#8217;s something Jagex is already well aware of.

A: There is a "Feedback about the censor" sticky in Contact Us forum for RuneScape.

J: There is indeed.
V R4ng3r V2


11-Feb-2010 05:08:05
&#8226; Mentor Help Clan Chat &#8226;
¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯
Q: Concerning the Mentor Help chat, is there any sort of plan to return it to Mod-only state?

J: I&#8217;m not entirely sure to be honest. But do report trolls and we will have a look into the state of things.

A: There are no plans to return the Clan Chat to Mods only at this point. With the incredible pace of recruitment right now, it&#8217;s completely impractical to do that&#8230;not to mention, we may have more than 100 Freshers in one week, let alone one month. The procedure for handling trolls is there to politely explain it&#8217;s a Clan Chat for Mods and ask them to leave. If they don&#8217;t, then kick. Anyone who doesn&#8217;t say hi when they enter the Clan Chat, thus showing they are a Mod, is subject to being kicked. If they haven&#8217;t spoken, ask them to do so.

A: We have had two messages explaining how to deal with these things.

P: Do we kick even if they are a suspended P-Mod?

A: If you *know* the person and know they are suspended Mod, no harm in letting them remain. If you don&#8217;t know, I would explain that and ask them politely to leave, with apologies that you cannot verify their status.

J: That sounds good.
V R4ng3r V2


11-Feb-2010 05:08:15
Last edited on 11-Feb-2010 07:50:21 by Mod Dan M
&#8226; The P-Mod Room &#8226;
¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯
Q: Earlier today, I saw a forum post stating some P-mod friends told them how they enter the P-Mod Room. Thought Jagex might want to look into that.

J: Did you report the post on the forums?

P: Yes.

J2: Bear in mind guys, we did post up a picture of everyone at the P-Mod Room when Andrew Gower came in at the party we held here.

P: The poster mentioned talking to Lumbridge Sage.

J: Ok so as you have posted it, I imagine we have already seen it.

A: Mod Timbo took care of it.

J2: So a lot of players will now be aware of the P-Mod Room.
A: This may not be related, but yesterday in Mentor Help Clan Chat, some Freshers were discussing how to access it before a rank spoke up.

J2: Well, at the end of the day, only P-Mods can access the Room&#8230;no it&#8217;s really doing that much harm. We have a picture of the P-Mod Room on our Facebook page so we aren&#8217;t afraid to let the community know about it.

A: The problem isn&#8217;t people knowing about it, they all know. The issue is disclosing how to get to the P-Mod Room which is confidential still.

J2: In my view [I&#8217;m not sure what you have in the P-Mod forums about it], I think the best way to look at it would be if a player is genuinely asking you guys about the P-Mod Room, such as: "Do you ask the Lumbridge Guide to go to the P-Mod Room?" Then that&#8217;s fine and neither confirm or deny, give them a squirky response such as: it could be, it could also be aggie the witch!. However, if players are using it to disrupt chat, such as: "You get to the P-Mod Room by talking to the Lumbridge Guide@@@@@" "Lololol, I&#8217;ve worked out your secret!@@" Then I suggest asking the player to stop disrupting the chat and leave it at that. If they carry on disrupting the chat, then take appropriate action. If you&#8217;re ranked, then kick them/if they are excessively spamming, then mute.

Edit (from Mod Dan M): I've edited one or two things in there as you have wrote them up slightly different to how I said them.
V R4ng3r V2


11-Feb-2010 05:08:22
&#8226; Mentor Help Clan Chat warning &#8226;
¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯
Q: But would it be possible to add a line something similar to what we get when we enter the P-Mod Room, except written for the chat that appears when we enter it? Such as: "Please,
don&#8217;t discuss shop-talk in this chat," except more fancied up?

J2: Feel free to suggest it on the P-Mod forums, no guarantees though!

&#8226; P-Mod chat visible through Public Chat &#8226;
¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯

Q: OK, I know this question has probably been asked a million times but is something going to be done about our chat coming through on players with their public chat off? I get a few people who get annoyed at me because I&#8217;m such a social butterfly and I like to have a chat! I have suggested them to put me on their ignore list but to say that all the time, it gets repetitive.

J2: There are two sides to this one really. On the negative side, it&#8217;s a pain to those with their public chat off who don&#8217;t want to see P-Mod conversations. On the positive side, seeing a P-Mod chat can be quite handy for example: the Falador Massacre. I remember P-Mods were everywhere telling users to bank their items. If you had your private chat off and P-Mod chat wasn&#8217;t there, then you wouldn&#8217;t have much hope really!
____________________________________________________________________________

That's it for today. Congratulations to Mod Liv on having her first Surgery!
Plasma Ball1


11-Feb-2010 10:51:58
Australian Surgery
Thursday, 11 February 2010
Mod AC

===
~Reporting Offensive Names~

Q: Is there an offensive name thread that I can report offensive names in?
P-Mod#2: Yes, QFC: 92-92-955-59916152
J-Mod: Yup, all names to be reported there and we'll take a look.

P-Mod#2: Any idea when they are going to fix up the report abuse for offensive names?
J-Mod: I can't say for sure to be honest, we wanted to make it easy to report names even when players don't speak as far as I'm aware. The thread should suffice for now though for regular players we need that flexibility.

P-Mod#2: Maybe they could make a thread for non-mods to report names?
J-Mod: We could, but considering the volumes we'd likely experience, the report queue format would probably be more efficient.

===
~Reporting Asking for Age~

Q: Are we still reporting asking for ages? (e.h, at lumby as personal info?)
J-Mod: Right, I we've had some confusions about reporting age. If someone asks for an age, this isn't against our rules as it's a general questions. If there is context of solicitation or unusual discussion then it should be reported/ We're really looking for anything that could threaten safety.

P-Mod#2: Is this the same on the forums? Because Hohbein posted a sticky about this
J-Mod: Yes, that's correct. Especially if a player asks for BF or GF with an age, we really need to take action.

===
~Teams with J-Mods~

Q: The post one of the J-Mods made on Mav's thread on the Procedure forum about the planned teams with J-Mods. Is there any idea how many teams there will be?
J-Mod: We'll probably have 4 minimum, but this may be 6 even 7. I would like Mod Poppy to confirm this for us.
Plasma Ball1


11-Feb-2010 10:53:16
~Sharing Accounts~

Q: Why did they change the account sharing category to buying and selling accounts? Because some people in GE randomly admit they share accounts and some people couldn't find a category to report them under.
J-Mod: Hmm, so are you speaking of how it appears before you report?
P-Mod: Yes.
J-Mod: That sounds a little strange. I'll ask. Report under buying/selling accounts and we'll action it for sharing in any case.
P-Mod: Yeah but it would it be possible to rename it to clear up some confusion? Just to account sharing.
J-Mod: Firstly I'd like to see why it has changed. But yes we'll look to do that.















































Yupa Tetohmu


11-Feb-2010 20:04:47
Last edited on 11-Feb-2010 20:05:16 by Yupa Tetohmu
____________________________________________________________________________
¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯
--------------------------------11th of February, UK Surgery, hosted by Mod Jon H--------------------------------
____________________________________________________________________________
¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯

Mod Registration process
¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯
Q: Can we tell players about the Mod Registration process? I&#8217;ve heard mixed things about it.
A: I don&#8217;t think it&#8217;s a secret, I mean literally thousands of people have gone through it. But there&#8217;s no real need to go into massive detail I wouldn&#8217;t think.

Addition: Sometimes I receive pm&#8217;s from people saying they have got an invite. I do not pass along any information &#8220;mod wise&#8221; unitll I actually see them with the crown.
J-Mod: Yeah, good thinking.

P-Mod Room teleport
¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯
Q: Can we have a teleport to the P-Mod Room, which will tele us back, once you kick us / we leave the room?
A: Probably not. It&#8217;s not a bad idea but game engine changes are notoriously difficult to get, because the people that would have to make them are generally busy doing other things that are usually important.

Addition: What happened to the idea of town criers teleporting us? Like the lumby guide does now. Loads of people suggested it and then it was never heard of again, lol.
J-Mod: No idea tbh, hadn&#8217;t heard of that one. Maybe bump the thread in the P-Mod Suggestions forum about it?
P-Mod: Hmm, it&#8217;s probably still up there somewhere, I&#8217;ll see if I can find it.
Yupa Tetohmu


11-Feb-2010 20:06:42
Last edited on 11-Feb-2010 20:07:54 by Yupa Tetohmu
Valentine's Day sollicitation
¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯
Q: This really isn&#8217;t a question, but rather something to share&#8230; There is a nice post on procedures dealing with Valentine's Day and sollicitation. It was from last year, posted by Louiellen. QFC is: 8-9-768-58381069
A: Thanks. And it has the Mod Jay seal of approval from 11:45 this morning. So you know it&#8217;s definitely 100% CM approved.

P-Mod 2006 Veteran party
¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯
Q: Is there going to be a veteran P-Mod party for 2006 P-Mods?
A: I think there are plans for one, again Poppy would be better to ask than I would, to be honest.

|¯¯|____________
| ¤ | TechEngineer | ^_^
|__|¯¯¯¯¯¯¯¯¯¯¯¯
Gijane61


12-Feb-2010 00:24:54
Last edited on 12-Feb-2010 00:26:56 by Gijane61
USE Sugery Febuary 11, 2010.

Host: Mod Kathy

Q: Is there a way to lock your account?

A: He can get the account locked if he sends in an appeal saying someone else is in control or he can post on the forum help thread and we can get the account looked at and secured by a specialist.

We can sort out the account so only the original owner should have access which is probably preferable to having it lockd.

Addition: Not all keyloggers will be detected by anti virus programs. Need to run anti spyware to catch most of them.

Jmod: There are the safety guidlines with information on keeping the account and computer secure. Should mention checking for spyware will need to double check but they are worth a look anyway.


Q: What is the new skill?

A: LOL. You can speculate but I'm not saying anything.

--------------

I have a new respect for those that take the minutes. Ours was short and my first time taking them and I was sweating it.

Jane
Plasma Ball1


12-Feb-2010 11:55:54
Australian Surgery
Friday, 12 February 2010
Mod Calm
===
~Solicitation and Offensive names in Lumbridge~

Q: I went to lumby and it was diabolical like really bad, is it possible a J-Mod could ever have a look in there and give a few instant removals?
J-Mod: I can try, but I'm a bit busy today.
P-Mod: For 13-15 year old girls. One name was asking for girls for webcam, and I am not quoting names but they were hair-raising. I'm not easily scandalised, but it was a bit much.
J-Mod: Report and mute them, we'll get the report and take necessary action. There's a forum thread for you to report the names in.

===
~Reported Offensive names not actioned~

Q: Some are saying that they are posting names over a week ago the names obviously offensive but they are still seeing players in game. Should they resubmit the names? And explain?
J-Mod: Unfortunately the offnames team may have a large backlog to get through so I can't say when they will be actioned because I don't do it myself.
P-Mod: Kk, but if they feel it slipper through the cracked should they resubmit and what time frame if so?
J-Mod: I'll chase it up. I'd say if it hasn't been actioned after 1 week resubmit it. I'll have a few words with the offnames after surgery.

P-Mod#2: Instead of people resubmitting, if we have to do this by threads, can't we have a
===
~Reporting Auto-typers~

Q: Why is it necessary to send reports about auto-typers to a specialist team?
J-Mod: Because they are the ones that see if they are macroing.
P-Mod: Right...it's kind of obvious though.
J-Mod: Sorry, I can't give you more info than that.

===
~Offensive Account Name: Report Abuse~

Q: Any idea when the offensive account name in the report abuse will be working again?
J-Mod: I wasn't aware it was broken.
P-Mod#2: It's not broken...they just have to speak you can still report them if they speak.
Plasma Ball1


12-Feb-2010 12:00:16
~Checking if got Recommended~

Q: How can I know if I got recommended or just checked by Jagex?
J-Mod: You don't know that.
P-Mod: Why?
J-Mod: Because it isn't really relevant. Why do you want to know?
P-Mod: It would be important for me to know if I got recommended and if I got recommended who recommended me.
J-Mod: I don't see why...? Recommendations are also confidential. Why do you need to know that?
P-Mod: To say thanks to who recommended me.
J-Mod: Sorry, not going to happen. Recommendations are confidential.

P-Mod#2: Even thought you will never know, the best way to say thanks is to be the best mod ever and do what you have always done in-game. Be nice and help people out.

===
~Going Through Appealing Process~

Q: Is there any option to make "training ban accounts" for mods so we can help other players. I mean, I make an accounts, it gets banned just from start then I go through all procedures and see what is going there. I don't ask for power to ban, I just want to know how people get appealed just step-by-step.
J-Mod: Alright, the answer to that is no. Everything anyone needs to know can be found on the website. There is no need to create test accounts that just creates more work for us.
P-Mod: I know, but still it's needed knowledge. Well for me atleast. Just make screenshots then? With all screens and explanations. Some sticky on the forum maybe?
J-Mod: If you need help appealing a ban, look in the knowledge base there is a load of help and information on how to do it.
P-Mod: It says yes, but some people are not really good in English or just not too smart. They ask questions.
J-Mod: We offer support in multiple languages.
Makoto D


13-Feb-2010 00:28:28
USE Surgery 13 Feburary 2010
Curator: Mod Kathy
(Mod Liv made a brief cameo appearance)

Q = Question, A = Answer, C = Comment, D = Addition

Q: Are we allowed to have named "oderator <insert random thing here>" or "od"?
A: No. THat would count as staff impersonation.

Q (cont'd): Could a Player Mod get in trouble for using the crown as part of their name?
A: I think it is only when they have something to do with "mod" that it becomes an issue. Otherwise we would just change it. Unless...they were doing it to pretend to be a J-Mod and were trying to scam.
D: If we see a PMod with such a name do we query or put in account name sticky?
A: Just a query is fine.

--

Q: Earlier today, there was an issue with a player being a real potty mouth. It happened after getting kicked from surgery within the 'five minute' rule, and before coming back in here, but it was a definite mute. I reported them with hesitation because of the rule. I was worried.
A: We will be taking appropriate action. Cheers for letting me know.
D: If we hadn't been speaking in surgery, or have only been socializing, we need not worry about waiting to report, need we?
C (J-Mod): Yes, that is fine. Although it isn't too much of a concern unless you know that what you have said is something players really shouldn't know. Something like, should I report for offensive names etc would be okay.

--

Q: Maybe I missed the memo but the reporting feature on the German servers, will that be coming to the rest of the servers eventually?
A: Possibly. It is still being reviewed.

Q: Will the USW surgery schedule still remain the same, or might we pick up surgeries on Friday/Saturday now?
A: We are looking to make changes to the schedule, although I'm not sure how it is going to end up. Feel free to post ideas on the surgery thread and I will collect them.

--End of surgery.
Plasma Ball1


15-Feb-2010 11:26:34
Australian Surgery
Monday, 15 February 2010
Mod Kathy

===
~Offensive Names~

Q: Do people with offensive names get offences on their account? or do you juts just ask them to change?
J-Mod: Not any more, we change their names for them instead.

===
~P-Mod Element Groups~

Q: You know how we're assigned groups like 'water' or 'fire', well what is the purpose of these groups?
J-Mod: At the moment it is so you have a group of Mods to hang out with if you like. It used to be based on the old QA system. I am currently working on an update for the whole thing though so many changes are going to be happening. Any suggestions you think may help, feel free to post them up for me to check out.

P-Mod#2: Any hints?
J-Mod: More game based and not so reporting based. Possible contests between the team. Each headed by a J-Mod.

J-Mod: We aren't set on how the teams will be worked out yet though. All the teams will be awesome though. It is a possibility that you will be able to vote for a team name though of by you lot.

===
~Reporting Offensive Names~

Q: When reporting offensive names, we have a thread right?
J-Mod: Yup.
P-Mod: Do we *have* to use that?
J-Mod: You don't *have* to do anything. But if you do want to report a name that is the way to go rather than an in-game report. The in-game system for reporting names is being reviewed at the moment.

P-Mod#2: I was told at the last surgery that it was ok to report in-game and on the thread, just to be doubly sure, is that still ok?
J-Mod: You can report for any offences they commit in-game but not for the actual offensive name in-game. Just on the forums.

P-Mod#3: So what are normal players doing about this then? Can they no longer report names?
J-Mod: They can report for any offences and the name will be noticed though that. Some also port on the forum help and we will pass it on but we are looking at improving the system for them as well although nothing is set yet.
Plasma Ball1


15-Feb-2010 11:28:14
~Reporting Offensive Names (continued)~

P-Mod#4: I was wondering why that thread was on the mod forums and not on the public forums.
J-Mod: Currently we don't want to have a whole sticky dedicated to reporting offensive names on the main forums. Although it has been suggested and is being considered.

P-Mod#5: How often is the offensive name thread checked?
J-Mod: Regularly. It is a priority.
P-Mod#5: So if I put a racist name for the second time it'll get seen soon?
J-Mod: You shouldn't have to do it a second time. I will check the thread to see what has happened with that.
P-Mod#5: This is a particularly bad one, actually. Because they were reported for a similarly racist name. You changed it, and they made it racist again.
J-Mod: If they do that repeatedly we'll pick a permanent name for them.

===
~New Oracle~

Q: Any news on the new oracle?
J-Mod: Still being worked on. Shouldn't be too much longer.

===

Q: The P-Mod centre is really out of date, are there any plans to update it?
J-Mod: Yup, the whole thing is going to be updated soon. We are going to be moving a lot of the procedure information such as the new oracle to the centre and having a regular update for it.

===

P-Mod Mentor: Please inspire the P-Mod team. It is really easy. Please post more at the P-Mod forums and say "Hi" at the P-Mod initiative clan chats like: light_arcana, rs_outreach and even at mentor_help This will help increase the morale of the P-Mod team.
J-Mod: Strangely enough that is something I have a reminder written for today. We will be poking all the CM mods here to do that
P-Mod Mentor: The freshers will be very delighted to see a J-Mod visit them as well as the people at light_arcana and rs_outreach . Guys we love to see you there, even if you just say "hi" and log off lol

===
Plasma Ball1


15-Feb-2010 11:29:55
~Last Week's Mod Graduation Party~
Q: Poppy said there would be a Mod Graduation party last week, what happened to it?
J-Mod: I think it got lost in the many other things that happened. Don't worry there will be a party very soon.

===
~comm_unity~

Q: Is the clan chat comm_unity still used? I never see anyone in it and the forums haven't been updated.
J-Mod: Not for its original purpose that is one of the initiatives I am reviewing this week. It is likely I will make it open and a place for mods to hang out, etc.

===
~Mentor_Help CC Reminder~

P-Mod: Anyone entering Mentor Help, please flash the crown it makes it easier for the ranks to know you're a mod.
Maskyn
Forum Mod


15-Feb-2010 21:06:10
-15th of February 2010: UK Surgery: Hosted by Mod Calm-
Surgery Minutes Discussion thread: 8-9-396-58949571

[NP] = Non Procedural question

30+ Pmods attended.

After a 25 minutes delay, we managed to captur- I mean have Mod Calm for an entire hour. So let's move on to the minutes!

P-Mod display names
¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯
Q: I was wondering when we can expect a final decision in the matter of P-Mods using M's in their display names.
A: Well, I'm of the opinion it is not allowed. However that's still up for debate. I'd say, don't do it until we have given a clear ruling either way. We are going to talk about it at the next meeting (this week).
P-Mod: What's the harm in it?
A: The harm is that it gives you a 13th character and normal players don't have that. It's also unmodly in my opinion. But like I said, that's still up for debate.

Threads in Procedures on this subject:
Quick find code: 8-9-794-60240591
Quick find code: 8-9-794-60240591
Quick find code: 8-9-794-60240591

Long term player appeals
¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯
Q: It's in the manual that long term players with bans will have a 2nd appeal. Is there an actual definition of long term? I was asked by a player.
A: Everyone gets 2 appeals. I don't know the definition of 'long term'. But it doesn't matter either way as everyone gets the two appeals.
Q: All due respect, that's not clear especially on macro accusations.
A: I'll ask them to clarify it, however that may take a while as we are reviewing some of the guidelines at the moment.

Spamming
¯¯¯¯¯¯¯¯¯
Q: I see more 7-line spam attacks, where 7 lines of spam happen, and they then stay still for 1 or 2 minutes. Any suggestions?
A: You can mute them. If they spam 7 lines, then stop, then spam again, just mute them.
P-Mod: Only if it's not game related, right?
A: Yeah, only if it is not game related.

[...]










































Maskyn
Forum Mod


15-Feb-2010 21:07:04
[...]

Reporting glitch
¯¯¯¯¯¯¯¯¯¯¯¯¯
Q: I reported someone for macroing earlier via right clicking, and when I done it my player "moved" towards them. Should this happen?
P-Mod: That happens to me all the time.
A: I'm not sure to be honest, I'll chase it up.

Mudskipper bots
¯¯¯¯¯¯¯¯¯¯¯¯¯
Q: I noticed an increased amount of bots around Mudskipper church cutting the willows there on lots of F2P worlds. Anything you can do about it without me having to go through each world reporting them?
A: Just report them and we'll look into it. You really shouldn't be going looking for them so you can report them. It's our job to deal with the macroers and rule breakers, it's your job to have fun. Don't feel like you need to go and report.
Q: So we just let them get away with it?
A: That's not the case at all, we have other ways of detecting them besides your report. Your report just helps highlighting them.

Solicitation abbreviations
¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯
Q: In Lumbridge some people are using abbreviations to solicit others. Like yesterday I heard "Girls press 123 for Rp"
A: Report and mute under solicitation.
P-Mod: That would certainly be mutable as solicitation for being a gender based request, but what about rp in general? There's a thread on it in procs (QFC: 8-9-977-60388196), which is why the question is coming up. What I posted was that *just* asking for rp, even in Lumbridge, isn't solicitation without further evidence of intent of inappropriate type of roleplay (rp). So the difference between what was given as an example, and someone just saying "press 123 for rp" is that roleplaying *is* part of this game. We have worlds specifically set aside for it, and a special forum as well. So clarify, please, under what circumstances is RP mutable?
A: If they specify on girls wanna rp. Roleplay by itself is not muteable, no

Q: Does the same fo for "chatting" if it is gender based? Like "any girls bored and want to chat?"
A: Yes, that applies to "chatting" then.

[...]
Maskyn
Forum Mod


15-Feb-2010 21:07:59
[...]

Comm_Unity
¯¯¯¯¯¯¯¯¯¯
Q: Any status on the Comm_Unity initiative? Or is it not being looked at?
A: I have no idea to be honest. Poppy hasn't said anything about it. Perhaps send in a PQ directed at her?

Cape glitch reporting
¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯
Q: Last night someone was admitting to use a cape glitch, they had an untrimmed and a trimmed Fletching cape. Went into details of how they did it as well. Something like that should be reported?
A: No, I wouldn't report that in-game. If anything, I'd send a bug report. But I wouldn't report the player for it.

Offensive usernames
¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯
Q: How long does it take to address offensive names?
A: Quite a while unfortunately.

Q: On the offensive usernames thread, all reports are hidden. Can you unhide the ones you think are not offensive? Then we will know you looked at those and made a decision.
A: Offensive names are another team.

F2P rules knowledge
¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯
Q: I've never been a member and I find that a lot of F2Pers are unaware of most if not all the rules, not sure why. A lot of what is reported/muted is around F2P so wouldn't it be better to let the person know what rule they're breaking before actions, I've done this before and they stopped.
A: There's not a lot we can do about that really. We make the rules readily available to everyone. It's up to your guys, if you want to tell them, that's fine. But if you would prefer to just report, that's also fine.
P-Mod: What about both? That's what I do usually when the player seems to be unaware he's breaking a rule.
A: By all means, you can do both.

[...]
Maskyn
Forum Mod


15-Feb-2010 21:08:28
[...]

*pops head in*
¯¯¯¯¯¯¯¯¯¯¯¯
Q: As we are faithfully using information share and offensive name threads, would it be possible for us to get feedback
A: Not on info share, we don't give feedback on what's posted because it is so general and most of it is very confidential, we do check. I can't give you more re-assurance on that.
Q: I mean a post saying "we have been here".
A: Info share is actioned differently to forum help and Mod emergencies. We don't post replies like we do there.
Q: On the bot thread, though, there are posts saying like "I took the names". Could that happen at least?
A: Again, the bot thread is looked at by the macroing team. Sorry.

Troublesome player
¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯
Q: There's been a player that has had me worried the past few days.. A friend of mine has shown me screenshots of what they have been saying and I joined a clan chat with them in. I reported them and my friends too.
A: You need to report them, we can't accept screenshots, there's litterally nothing we can do without reports. If you have reported them, don't worry about it, we'll look into it
P-Mod: Wouldn't the P-Mod Emergencies thread work for that situation? (QFC: 8-9-949-32026928)
A: If you have already reported them, yes. But you still need to have reported them first.

Q: Why can't you just mute them?
A: Well, if they have broken the rules and you see them doing it, then you can mute them.
P-Mod: After our reports, the person still isn't muted.
A: All you can do is report, let us make the call. If we decide not to issue an offence, that's the end of it.

Mod Calm will be no-lifing Defence to get 99 in a couple of days!

And that's it for today, hope you enjoyed it ^_^
Plasma Ball1


16-Feb-2010 10:40:46
Australian Surgery
Tuesday, 16 February 2010
Mod Cocoa

===
~Mod Cocoa~

Q: Are you doing special projects, not just serving as a curator? Or you're dedicated strictly for P-Mods?
J-Mod: I'm doing a bit of everything, have a project or two aswell. Mainly forum posting. Before community management I was doing snapshots and account appeals.

J-Mod: I often do fishing trawler.

===
~Advice to people appealing accounts~

Q: People ask me, "can you unban my account" "Can you tell Jagex to unban my account" etc etc. And they never give up.
J-Mod: If it's a ban, then just advise them to send in an offence appeal.

P-Mod#2: Actually, the entire process of making an appeal is a mystery
J-Mod: The information we can provide about account appeals will be on the knowledge base. So, it might be good to have a little read. So in future you can answer players if you wish to.
P-Mod#3: Majority of us have 0 experience using the appeal system.
J-Mod: The only thing we expect you to be able to advise one on one is what you know from doing one yourself and from the Knowledge base.

===
~"Please just say 'hi'"~

P-Mod Mentor: I have a thread at P-Mod Procedures: "please just say 'hi'", it aims to encourage more J-Mod visibility both at the forums and initiative clan chats.
V R4ng3r V2


16-Feb-2010 20:32:25
&#8226; 16th of February 2010: 19:30 UK Surgery: Hosted by Mod Rory &#8226;

Player Moderator count: 15 present.

[Q] = Question.
[P] = Player Moderator.
[J] = Jagex Moderator.
[A] = Addition.
____________________________________________________________________________

&#8226; Player-killing - Bug or not? &#8226;
¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯
Q: I&#8217;m a pker. So I&#8217;m not sure about something if it&#8217;s a bug or not, reportable or not. Some people are using ice burst then 4times magic shortbow then ice burst and repeat. I don&#8217;t know if it&#8217;s good timing or not.

J: It sounds like good timing but we could check it out to make sure. Thanks for raining the issue. I shall escalate it to our bug team. If you weren&#8217;t able to replicate it may be down to practice timing. They will look into it and decide if it&#8217;s a bug or not.

A: Will they tell us if it&#8217;s a bug or not?

J: Well, if it&#8217;s a bug they will get it fixed but probably won&#8217;t say until it&#8217;s fixed.

&#8226; Offensive Name &#8226;
¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯
Q: I saw and added an offensive name to the list a few days back but saw it again today, it looks exactly like a J-Mod&#8217;s name and I had to tell someone that it wasn&#8217;t a Mod, the player wasn&#8217;t talking to report though. Can I give you the name here or private message?

J: What&#8217;s the name? If it&#8217;s not offensive but just impersonating staff then put it here. I&#8217;ll look into it for you. OK, thank you. I will investigate it and remove it [the offensive name given].
V R4ng3r V2


16-Feb-2010 20:32:28
&#8226; Using the letter 'M' on the P-Mod's crown &#8226;
¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯
Q: Other day I saw some guy name &#8216;od&#8217; something. Is that staff impersonation? Because the crown makes the &#8216;M&#8217;.

J: If the name looks like it could be saying Mod something then you should report it.

A: The one has been discussed at length on the Mod forums.

A2: What if a P-Mod has a name like that? I saw one as well.

J: Then it will be seen as impersonating staff and needs to be escalated to us. Yes, any name that could be seen as impersonating a J-Mod will be seen as offensive and and so we will remove it.

A: I&#8217;m sure I saw somewhere that &#8216;od&#8217; and &#8216;oderator&#8217; names using the m in the crown are definitely not allowed.

J: Yes, I don&#8217;t think they are allowed and so we would most likely remove the name.
V R4ng3r V2


16-Feb-2010 20:32:32
&#8226; Mentor Help Clan Chat issue &#8226;
¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯
Q: Can Jagex do something about Mentor Help Clan Chat? Soon everyone will know.

J: what is the problem with the Clan Chat that you want to raise?

P: non-Mods often enter the Clan Chat and sometimes spam.

J: That definitely shouldn&#8217;t be the case. It&#8217;s something to be looked into. We&#8217;ll try and see what we can do to prevent this.

A: It&#8217;s an open Clan Chat because of the rate of recruitment. It will be impossible for Mod Poppy to manually add every new P-Mod to the list. That&#8217;s why we have ranked P-Mods on the Clan Chat to help with the trolls. If we need more, Curators can add more.

J: I don&#8217;t think there is any need at the time for another Clan Chat other than the one there is.

A: With the huge numbers it&#8217;s not possible to rank everyone plus the Clan Chat is controlled by Jagex. Its friend list is limited like everyone else.

J: I will pass on the ranks idea to Mod Poppy but it may not be entirely possible to rank everyone.

A: We are asked not to talk about procedural stuff in the Mentor Help Clan Chat but instead ask a ranked Mod and take it over private message to prevent leaks about those kinds of things.

J: Yes, that is right.

A: With Clan Chats, at this time only the owner can add ranks, so it wouldn&#8217;t be possible for a Mentor to rank Mods as they come in. And even if it were, in no time at all, the list would be totally full.

J: Well, I will let Mod Poppy know about some of your ideas and see if has any plans for it.
V R4ng3r V2


16-Feb-2010 20:32:36
&#8226; German Server reporting interface &#8226;
¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯
Q: We have the right click report and in German side there is that too. When it will come to English side? Some names start to be hard to report in non-P-Mod account.

J: It&#8217;s still being tested at the moment to see how effective it is. We are looking to see if we could put it into more worlds.

P: But it has been &#8220;beta&#8221; for like a year now.

J: I don&#8217;t know the set timeline for it at the moment so I am not sure.

A: Interface of report abuse window is different in German servers than here. Are P-Mods ever going to get that interface which is on German worlds?

J: It has been tested in these servers which is why it is different. I&#8217;m unsure of when and if they will make it available in more servers.
____________________________________________________________________________

That's it for today. It was Mod Rory's second Surgery. Thanks.
Kenadia


17-Feb-2010 10:47:18
Australian Surgery: Mod Hohbein: Minutes (Raw transcripts @nonsticky Clarity Campaign thread)

P: Is jagex aware of the bugs in brickabrick on funorb?
J: Hm, not sure Louis, but most probably. Have you sent a bug report?

P: No I sent an abuse report on some1 tho, for abusing the bug.
J: It may be worth sending a bug a bug report too. But, if it's a fairly obvious bug it's probably already been reported. But always worth being sure!

P: How does jagex look at someone who has or have been botting.
J: CAn't go into detail unfortunately. Our ICU team look into macroing etc.
P: Cos I have a friend that has been banned for the problem. But i know for a fact he wouldn't even know how to do this.
J: Well, the Icu guys are very accurate generally. but feel free to ping us the name of the player and we can take a look.
P: And if not? Can anything be done bout it
J: WEll, if a mistake has been made we'll lift the offense. But like I say, because macro reports are handled differently, it's very, very rare for mistakes to be made when banning macroers.

P: If you ban thousands of accounts, you must make mistakes... and i've heard you can't appeal macroing bans. (not sure if that's true or not)
J: Not really - like I say, the way we ban macroers isn't the same. As the way we take action against people for other rulebreaks. I can't go into detail as how it differs. But it leaves less room for error.
Kenadia


17-Feb-2010 10:47:47
P: Do you still handle fansite communications?
J: Yes I do communicates with fansites
P: K, so you have direct contact with fansite admins: please take a look about runehq. i've received reports that mentor_help clan chat is being discussed there openly. I don't wanna confirm, for fear of keyloggers.
J: I see

P: As one of my friend got keylogged by visiting runehq. On their forums, my informant told me.
J: Yea, that shouldn't be possible.
P: The only way to get keylogger on runehq would be clicking one of those randomly dodgy adds that google picks out for you.
J: But err - as for the mentor help thing.

P: You cna't control what's discussed on forums?
J: No we can't. And we wouldn't really want to. But just out of interest - if there's something going on that the admins haven't noticed that they'd want to check out. then i could let them know.

P: While smithing at the blast furnace, there is one person who disrupting. Behavior by placing plant maker at the belt so you click on the plant instead of the belt. Also places a cannon on top. of the dwarf guy who you buy the ore from. Can he be reported?
J: Not really. YOu can only report people for verbal rule breaks. Anything else won't be picked up in the report. So, unfortunaely, giriefing like this can't be reported. And there's not a great deal we can do. Btw, you could worlds or something, if you're being harassed on one world with blast furnace.

P: Please confirm, does mod raven got transfered to dev team? He didn't said goodbye to us pmods
J: He has indeed moved to content. I believe there's a thread on the funorb forums you might want to have a look see.












































V R4ng3r V2


18-Feb-2010 01:20:01
&#8226; 17th of February 2010: 00:01 USE Surgery: Hosted by Mod Calm &#8226;

Player Moderator count: 10 present.

[Q] = Question.
[P] = Player Moderator.
[J] = Jagex Moderator.
[A] = Addition.
____________________________________________________________________________

&#8226; Graduation - Elemental group &#8226;
¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯
Q: I just have been moved to the earth group but I don&#8217;t know what that is all about as there is not much information there. I feel like I&#8217;m in limbo.

J: It&#8217;s just the name of your group. We will be reworking them soon so don&#8217;t worry about them for now. They don&#8217;t do as much at the moment.

A: In the meantime, do we earthling get support?

J: You do, just like normal. The groups don&#8217;t mean anything at the moment. So, don&#8217;t worry.

A: You still have 2 months in the Mentor Help forum for help and Mentor Help Clan Chat.

&#8226; Mentor Help Clan Chat - Leakage &#8226;
¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯
Q: Is it that bad if Mentor Help got leaked? I noticed a few flamers the other day, as usual.

J: Just get the ranks to kick them.

A: Well what happened to letting non-Mods in and hanging and maybe getting reporting tips? I&#8217;m confused. Kick or stay?

J: Well, I think Mod Poppy has been saying to kick them.

&#8226; Offensive Names - Mute? &#8226;
¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯
Q: I was wondering if there was any circumstance where we would mute with an offensive name report or are those two separate systems, like macroing?

J: If the name is offensive enough, yes. Use your judgment.
V R4ng3r V2


18-Feb-2010 01:20:06
&#8226; Clan Chat Moderating &#8226;
¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯
Q: There have been a couple of instances where I ended up trapped in a Clan Chat full of hotshots and people that are prejudice towards Mods. They are all gang up and it can be hard to report if tons are on you at one. What&#8217;s the recommended procedure?

J: Just leave the Clan Chat. Don&#8217;t get involved in a riot. If you&#8217;re ranked, kick them. However if not, I&#8217;d just leave.

P: I mean Clan Chats like Tehnoobshow, Mod Mmg. I try not to get involved in riots.

A: I&#8217;d just thread those popular Clan Chats the same way you&#8217;d treat public chat &#8211; Just put them on Ignore List.

J: ^^.

&#8226; Clan Chats like Mentor Help for normal players? &#8226;
¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯
Q: So we have our own Clan Chat so we can receive help for report abusers, etc. I was just thinking why there isn&#8217;t one for the non-Mods because they need the help more than we do.

J: Because they are so many normal players. We could be overwhelmed.

A: There are plenty P-Mod run Clan Chats out there to help players.

&#8226; P-Mod Mentors &#8226;
¯¯¯¯¯¯¯¯¯¯¯¯¯¯
Q: Hey, Calm&#8230;umm&#8230;how do Mentors work? Like how does one become a Mentor, etc?

J: Just really helpful and experienced Mods who can help other leans. That&#8217;s all ready.

&#8226; Offensive Names reporting &#8226;
¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯
Q: We got the message about the improved Offensive Name system before we were saying it took at least a week to process those reports, how quickly show they go now?

J: I&#8217;m not sure. It depends on the Offensive Team.

&#8226; Dual Moderators &#8226;
¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯
Q: How many Duals are there so far?

J: Second, let me look. I&#8217;m Head of Mod Recruitment, I know exactly how many Mods we have in each language lol and broken down by P-Mod, F-Mod and Dual. Across all languages, we have 99 Duals at the moment.

&#8226; P-Mods total &#8226;
¯¯¯¯¯¯¯¯¯¯¯¯
Q: How many Mods are there in total?

J: 5881 Mods in total at the moment &#8211; though when the 210 Mods accept their invites tomorrow, that will go above 6,000.
V R4ng3r V2


18-Feb-2010 01:20:11
&#8226; Moderator Recruitment &#8226;
¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯
Q: When will that recruitment drive end? I&#8217;m sure we don&#8217;t want to see a Mod in every corner, lol.

J: Recruitment won&#8217;t end, but it will slow down slightly after the summer.

&#8226; P-Mod Recommendation &#8226;
¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯
A: There is someone who I think really deserves it.

J: Send their name in a P-Mod Query then.

P: I already posted on the thread. You can do it in a P-Mod Query too?

J: To be honest, I prefer P-Mod Queries to thread. I don&#8217;t get to check the thread as often as I&#8217;d like &#8211; P-Mod Queries always get through.

&#8226; P-Mod Recommendations - Restriction? &#8226;
¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯
Q: Do you still want P-Mod to be P-Mods for 3 months before recommendation? Was it three months or did I just make that up?

J: Na, just send the names.

A: I thought there was a restriction of three months?

J: To be honest, that restriction was nothing but counterproductive. So yes, it has been lifted.

P: So if we send the names in a P-Mod Query, will you reply to all?

J: I won&#8217;t reply to the query if I don&#8217;t get it myself, but rest assured I will get the names.

&#8226; Ex-P-Mods - Another chance? &#8226;
¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯
Q: What about ex-P-Mods. Do they get a second chance ever?

J: Feel free to send them through if you want. They have the same chance as anyone else.
V R4ng3r V2


18-Feb-2010 04:26:40
&#8226; 17th of February 2010: 03:30 USW Surgery: Hosted by Mod Liv &#8226;

Player Moderator count: 10 present.

[Q] = Question.
[P] = Player Moderator.
[J] = Jagex Moderator.
[A] = Addition.
____________________________________________________________________________

&#8226; Languages supported by Jagex &#8226;
¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯
Q: This situation just happened about Multilanguage. I speak many and before we could report if we knew what a person was saying. I just want to make sure that is still the case.

J: Yep, we support a lot of languages here. So when you send in a report in a different language, we will pass it on to the person who speaks it. But I would be wary of muting for foreign languages. But do send in a report!

A: we should only *mute* for languages we know Jagex supports, though.

J: Yea that is true, thanks.

P: Where do we find that information?

J: On the homepage, there are a few flags which are the main ones we support. If you are in doubt, then send in a report without a mute. If it this chances, I will be sure to let you know.

A: Anyone speaks Greek at Jagex?

J: I am not sure &#8211; I don&#8217;t think so at the moment.

A: Other languages supported: Danish, Dutch, Polish, Swedish, Finnish, Spanish and Norwegian &#8211; all located in the Localised P-Mod forum. If you report, the information is passed to the respective J-Mod in charge of that language.

A: I was told that if I speak a language that Jagex doesn't support, I should send a query translating everything.

J: That would be great if you do report languages that we don&#8217;t support at the moment. Well, I will look into the possibility of creating something similar. If you want to pop this into one of the suggestion forums, I can look into exactly what the purpose of it is and how it works.
V R4ng3r V2


18-Feb-2010 04:26:46
A: There is also a trick you can use to include a translation right with your report. Just hop into any empty Clan Chat, preferably your own locked Clan Chat, if it&#8217;s offensive, and give the translation. What you say in the Clan Chat will be included in the report, if you report right after you give the translation.

J: That&#8217;s a really good idea!

&#8226; Strange behaviour at Stealing Creation &#8226;
¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯
Q: A player that is one of the leaders of a Stealing Creations clan asked me that if a player is purposely ruining the game, they do non-combat and has done it three straight days. Anything they can do? They hop worlds, he follows. He&#8217;s purposely doing it. He doesn&#8217;t go into their Clan Chat, he goes into their games.

J: Hmmmm. I don&#8217;t think there is really anything that they can do. That&#8217;s a tricky situation. But he isn&#8217;t technically doing anything wrong. Pop that idea into suggestions and we can see about looking into it. But again, no promises.

A: Couldn&#8217;t they report that under &#8220;Encouraging rule breaking&#8221;? If this person is causing reactions &#8211; that could be reported under &#8220;Encouraging rule breaing&#8221; I would think.

J: Well, it&#8217;s a bit trickier than that. To be able to report abuse the player needs to be speaking and breaking the Rules. It&#8217;s horrible that they are ruining someone&#8217;s game like that.

A: Technically *he* is the one playing the games as it was designed, while those who do safe Stealing Creating are not. As long as that&#8217;s all he&#8217;s doing, he&#8217;s not in the wrong in any way. Suggest on public forums that Jagex create a way to do safe Stealing Creating. Don&#8217;t know if they would, but that&#8217;s about all we could do.

J: Good idea!

A: The main reason they do non-combat is because a lot of low levels play &#8211; skillers and such. Level 3&#8217;s and up. They die fast at regular combat games.
V R4ng3r V2


18-Feb-2010 04:26:52
J: Well, I will be honest; I don&#8217;t know enough to give you a complete answer. But, if you want to pop that onto the suggestions forums, we can have a look at it.

&#8226; P-Mods losing status &#8226;
¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯
Q: Let&#8217;s say [and this does happen] someone was dropped from P-Mod status. But know the content etc, and Clan Chat such and many know them as a P-Mod, would they still be able to join anything only P-Mod related? Such as Mentor Help, etc.

J: If someone is no longer a P-Mod, then they will lose all P-Mod privileges.

P: Yes, but they are aware of the content+.

J: Do you mean the procedures?

P: The insides of being a P-Mod.

J: Well, they will still have the knowledge. But will not be able to, for example, enter the P-Mod Room.

P: Telling any P-Mod knowledge is against the Rules, correct?

J: As far I know, yes.

A: Every P-Mod has agreed to the confidentiality when accepting the crown. If they were to let slip the information and reported, it&#8217;s mute.

J: I would treat any information you get as privileged and not share it with others.

A: An ex-P-Mod is still under confidentiality agreement.

J: Once they were no longer P-Mod, they would be treated as a regular player. But also be under a confidentiality agreement as Kenadia says.

A: It will look as they are doing it for revenge.

J: This is true!

A: From experience of leaving the F-Mod team, occasionally information said to me by mist6ake from people who believe I was still on the team and it could cause some problems.

J: Well, be sure to treat this information confidentially.

P: Although we have crowns in-game, sometimes things were said outright that I shouldn&#8217;t have known. Is there a procedure against speaking of procedures in-game? [Not read through the P-Mod Oracle yet].

J: Well, if this does happen, be sure to make sure don&#8217;t use this information and I would advise against shop talk in-game.
Plasma Ball1


18-Feb-2010 10:51:52
Australian Surgery
Thursday, 18 February 2010
Mod Cocoa

===
~Banned for Macroing~

Q: I've been talking to this person for a bit and his friend got on his account and it got permanently banned for botting. Is there anything I can do for him? I feel bad. His appeals get denied because it was macroing.
J-Mod: There's nothing you can do personally, no. But he can send in an offence appeal and we will check the account. See if it was hijacked when the offence was committed.
P-Mod: I'm pretty sure he tried and it got denied.
J-Mod: We take extreme care, when looking into these situations. So if it was denied, I can't say much else.

===
~Essence Bots~

Q: Are you aware of how many Essence bots are in Varrock every world I've been on so far?
J-Mod: No, enlighten me.
P-Mod: Too many to be honest, there are dozens on some worlds non-stop flow of bots. all with the same pattern.
J-Mod: Right, I will have to check it out. Any particular worlds?
P-Mod: Pick a member world, it doesn't matter which one. I found them on...


P-Mod#2: There's so many essence bots and if you just close the door and wait 10 seconds you can see how they all pile up. Inside and out.
P-Mods: That's almost funny. Lol Ima try it.
J-Mod: Indeed.
===
~New Oracle~

Q: Was reading the forums and saw there is going to be a new oracle? Do we have an ETA on that?
J-Mod: This week.
Yupa Tetohmu


18-Feb-2010 21:38:17
____________________________________________________________________________
¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯
----------------------------------18th of February, UK Surgery, hosted by Mod Ac----------------------------------
____________________________________________________________________________
¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯

Staff Impersonating Names
¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯
Q: On staff impersonating names, are those to be reported with a mute?
A: If it&#8217;s a name, just report it as staff imp. Only mute if they attempt to impersonate in chat.

Quick Chat Spam
¯¯¯¯¯¯¯¯¯¯¯¯¯¯
Q: What should we do when a person is spamming by the use of quickchat?
A: Unfortunately this should be ignored at the current time.

Addition: Unless in a cc?
J-Mod: Usually it is not reportable. If necessary they can be removed from the cc, though the system tries to prevent spam of quick chat.

Addition: What if it is clear they are annoying many other people in immediate area?
J-Mod: Tbh, we don&#8217;t currently take action on Quick Chat. Ususally with spam of it excessive spam consecutively should be stopped by the system. How many consecutive lines do you come across?
P-Mod: About 6 to 10.
J-Mod: It could be quite a problem, we don&#8217;t see this as often, so we might look into it further.
P-Mod: Other players get irritated and start flaming. I admit worst was on a free world.
J-Mod: Ok, thanks for rasing it. We&#8217;ll have a discussion to see how we can put guidelines in place.

P-Mod Centre Information
¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯
Q: Looking in the P-Mod Centre FAQ, it really looks out of date. Should I just ignore it?
A: We&#8217;re actually looking to update this, so it&#8217;s within our consideration.

Addition: So just pretend it&#8217;s not there?
J-Mod: As it probably doesn&#8217;t cover everything, sure, anything you need to know we&#8217;ll be on hand to answer.
Gijane61


19-Feb-2010 01:50:19
Last edited on 19-Feb-2010 01:54:03 by Gijane61
Feb 18, 2010 USE

Host: Mod Ac


Pmod leaks
----------
Q: Allright, my friend encounterd a pmod leak site...and pm'ed me the link, I wrote a query about it...

Jmod: Thank you. It appears we've had a few reports recently, seperate cases we'll look into.

Offensive names
----------------
Q: I'm quite confused on offensisve names now, recently said we could mute those but seems odd to me that
as even Jmods can't agree on what's offensive? Offensive is relative?

Jmod: True, offensive names can vary.

Pmod: As example I mute offensive name, but I understand offensive team may take weeks to action so I don't
understand what my mute accomplished there? And icky names is still seen in quick chat, more confusion.

Addition: If the name is that bad I'm sure the account name would automatically change now and some names
just should'nt be able to say anything because most of those accounts were created for spam.

Pmod: Is it acceptable to still report offensive names under offensive language using "name"

Pmod: Our inbox said that report offensive names works now. Back to that in game as offensive names works now.

Jmod: Basically the most important thing to raise these offensive names, if they are really bad then mute may
be necessary. If they are childish or mildy offensive just report the name and it will be looked into. It can
be a tough call but we'll try not to use mute unless really necessary.

Ex pmod traing
---------------
Q: I accepted my invitation at 3am yesterday and I read through all the guidelines etc. and as a ex pmod I knew
them instantly very few changes. I checked the fresher page and it tells me I don't have access to the mute
function for 4 weeks. I really don't think this is worthwhile, not only have I been a pmod before but I've
been a fmod on funorb for a year and a half. So, why so I need the "training wheels" for a month?
Gijane61


19-Feb-2010 01:52:12
Last edited on 19-Feb-2010 01:55:10 by Gijane61
cont.


For example, I was abused for about 20 minutes in private chat by several players and I wasn't able to mute
them so that made them get even more worked up. I utilized my ignore list but it continued with other accounts
so my question is why I have the 4 week wait?

Jmod: Unfortunalty you will have to wait the 4 weeks. I can understand you on this one but simply is procedure.
We'll have to uphold it. Just one of those things. Mod Poppy works closer to training so we can see of this can
be waived. I will have a little chat.

Graduation
-----------
Q: When pmods graduate is it broad or individually based on time?

Pmod: Generally you graduate based on you readiness. If Jagex finds you need a little bit more time in the freshers
they will keep you there till your ready. But you all graduate as a group.

Jmod: You gave all the answers.

Offensive name team
-------------------
Q: Can you say how quickly offensive names team may work?

Jmod: Hmm, this varies. Queue volumes are different from time to time I know though I don't have specific figures
on turn around I realise it has been lower recently which we will look to revise. Usually we'll look to remove all
offensive names as soon as possible.

Report feedback
----------------
Q: I haven't had any feedback on any of my reports so far-is this good news? I assume so as it was when I was a
pmod before, aslo my "suggest mute" reports haven't been processed yet but my others have.

Jmod: It takes time.

Pmod: I know, but my non-mute reports have been accepted.

Jmod: That said, you may not have made any bad calls.

Addition: It's always better to warn than mute. Alot of players are ignorant of rules. Can be grateful of a friendly
warning or word.

Pmod: Yeah, today it got to the point when even a report wasn't working so that's why I asked to by-pass this
4 week thing.

Then alot of good byes and thank yous.











































Plasma Ball1


19-Feb-2010 14:14:58
Australian Surgery
Friday, 19 February 2010
Mod Cocoa

===
~Clan Websites~

Q: There is a thread at the procedures forum: "Website advertising question", with regards to clans promoting their clan site "within their clan chat" being a long time P-Mod we were educated not to go to a clan chat for the sole purpose of moderating it. We were also told to give the clan community its well deserved leniency, for them to grow as they are also valuable members of the RuneScape community we don't report clan site promotion inside a clan chat channel of the clan itself. Mod Lib mentioned the reverse and report all clan site advertising regardless.
J-Mod: I am aware of this, I have been reading up about it.
P-Mod: My question is, when did this reversal happen?
J-Mod: You both are right. Trial and error basically. If you are unsure the website is safe then please report and mute. If however you know it is a safe website for clans. A report is all that's needed.

P-Mod#2: So we report even if the website is safe?
J-Mod: If you know it's safe, just report. If *you* know the website is safe then a *report* is all that's needed.
P-Mod#2: But if *I* know the website is safe, why can't I just leave it?
J-Mod: It is against the rules, but it's up to you to report it or not. It's to protect the community.

===
Plasma Ball1


19-Feb-2010 14:15:37
~Trivia Bots~


Q: People set up Trivia bots right in Lumbridge or Varrock Square and it's really disruptive to the rest of the players. Plus, they are macroing right in plain view which in encouraging others to break rules. What is the "official" stance on them? I've seen different J-Mods say different things.
J-Mod: If you suspect someone is using a trivia bot then feel free to report them for macroing.
P-Mod: But they are also encouraging others to break the rules by macroing in plain view.
J-Mod: Yes but it's our job to investigate that.
P-Mod: It's easy to tell that they are macroing, especially when you mute the boot and they come out and say "who muted my bot". Don't forget these trivia bots are breaking the Terms of Service of the game by intercepting server packets.
J-Mod? It's our job to look at the evidence and investigate the macroing. We have to take extreme care. Why is why we have strict rules and guidelines regarding it. I wouldn't issue a mute unless there is rule breaking content or spam.
Plasma Ball1


22-Feb-2010 11:14:18
Last edited on 23-Feb-2010 03:28:13 by Plasma Ball1
Australian Surgery
Monday, 22 February 2010
Mod Cocoa

===
~Limit to Kicking People~

Q: Is there a a limit to how many people can be kicked from a cc?
J-Mod: Not that I'm aware of.

---
~Mentor_Help~

P-Mod: Ok thanks, we just had a dozen non-mods arrive in mentor help someone must be advertising the cc.

P-Mod Mentor: We have to be very careful of dealing with non-mods at mentor help. Saying, "hey [non-mod] go away, you're not welcome here, you're not a mod", will tarnish our team's reputation. Silent kicking is the safest route. No negative reactions to them please.


P-Mod#2: I think it should be made a rule that P-Mods that go in announce themselves, I know they're asked to but say a non-mod just sat in there and someone says hi to them and they reply; a person sees they are a non-mod and they get kicked straight away so a non-mod has been greeted and then kicked for replying.
J-Mod: I will bring this up with the team.

---
~P-Mod Crown Rank in Clan Chats~

Q: Couldn't there be a P-Mod setting in selecting ranks to join the chat channel?
J-Mod: I have considered this myself and you are correct, the technical limitation is what stops us. I'm positive we can do it, it's just sorting it out. We are very busy, other things are priority at the moment.

P-Mod#2: Well, J-Mods have their own ranking in a chat right? So couldn't that system be used, with some changes, for P-Mods?
J-Mod: I will bring it up with the team.

P-Mod#3: Perhaps there could be a crown symbol only in cc's for P-Mods which would be toggle-able as a rank. But have no extra privileges.
J-Mod: I will add that to the suggestion. Against it's something that would require a lot of work but I will discuss it with them.

===
~Drug-based Player Names~

Q: What's the policy on drug based player names? I've reported twice but nothing has been done?
J-Mod: If you find them offensive then report it.
Maskyn
Forum Mod


22-Feb-2010 20:52:34
Last edited on 23-Feb-2010 18:06:19 by Maskyn
-22nd of February 2010: UK Surgery: Hosted by Mod Calm-
Surgery Minutes Discussion thread: 8-9-396-58949571

Today's UK Surgery was a bit different than previous surgeries, so expect the minutes to be a little different as well. It may also be a little messy, I didn't manage to catch everything that has been said. But I tried to put the main points down. Some parts may be repeated, as they have been repeated during the surgery.

About 20 Pmods attended.

The surgery started with a discussion about why every surgery is about reporting and stuff and not often about the initiatives and the community side of things.

P-Mods & Community
¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯
Mod Calm: We don't want you guys to focus on the negative aspects such as reporting. We want you to focus on the fun aspects. Let's get some good initatives going, let's make the P-Mod team awesome.

Mod Calm: For so long, the P-Mod team has been 'report report report', think of the children..., Zomg you can't say that, that's personal details!"

Mod Calm: We want you to move away from that (and we are). So like, in this surgery today, I want to talk about initiatives and events. P-Mods should be champions of the community. Forget about the procedures today, read the Oracle if you want that. Reporting should be the least of your worries.

P-Mod: Are you preparing us for some major changes you guys are not expecting us to like?
Mod Calm: Lol, we thin you will like that. But don't worry about that yet, it's a while off.

Mod Calm: At the moment, we just want to focus on what we have been pushing for a while now, which is making you guys awesome. Like, over the past few months, I've seen many topics on the forums about how Mods are snitches and not nice. That's like totally not true, you guys are awesome. So we want to shout about you from the rooftops, we want to show everyone how awesome you are.

[...]
Maskyn
Forum Mod


22-Feb-2010 20:52:50
Last edited on 23-Feb-2010 18:09:05 by Maskyn
[...]

Mod Calm: That's why we want to get initiatives and stuff going, we want your events and initiatives off the ground, get them really going, then take them out into the wider community.

Surgeries & Community
¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯
P-Mod: Is this what all surgeries will be like from here on out?
Mod Calm: Surgeries are going to have a different focus in the future, yes. But that's nothing new.

After questions about why everything is going this differently today, Mod Calm replied:

Mod Calm: In the future, the P-Mod team will be changing, and we have constantly said about how we are not focusing on reports, we are going to keep pushing that. So for a change, instead of talking about 'Can I mute merch spam?', let's talk about what we can do to get some real community events going. Let's do something fun.

Mod Calm: My idea for an initiative is something we can do in Lumbridge, why won't we have events where all go to Lumby and buddy up with newer players and help them out? Like, show them where things are, answer their questions"
P-Mod: That sounds like AAMS, what's the difference?
Mod Calm: The difference is that only a few of the 6k P-Mods are involved at the moment. We want to take this to the next level, get everyone involved.

P-Mod: What if they don't want to be helped?
Mod Calm: That's fine, there are hundreds of worlds and millions of players. I'm sure we can find people to help

Mod Calm: Point is, we want to get out there and get P-Mods into the community events, get the initiatives really going.

Old focus
¯¯¯¯¯¯¯¯
P-Mod: Before the focus was people why have a good knowledge about the rules, now that has moved to community minded. When those players are offered modship they enter a forum with all stuff about procedures..
Mod Calm: Forums can be cleaned
Mod Calm: We're not going to scrap the rules, they will still be there. ^_^

[...]
Maskyn
Forum Mod


22-Feb-2010 20:57:21
Last edited on 23-Feb-2010 18:11:22 by Maskyn
[...]

Current P-Mods/modding
¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯
P-Mod: I'm not really sure if this is all that different from what many people have been doing ever since, and before they got modded. But completely changing what being a Mod is about and mainly focusing on the events, makes it seem in some way as if the old stule Mods are slowly being *demodded*, in a twisted way.
Mod Calm: Yeah, some people do already do it, but most players (and some Mods), see the Mod role as being teacher/reported. We want to change the view so that Mods are seen as not any of that but just as people who are epic.

Mod Calm: We aren't going to scrap the rules and you will still have the Oracle and stuff. But like, instead of having surgeries to talk about 'what do I mute for', let's have surgeries to talk about events and what we can do for the community.

Mod Haters
¯¯¯¯¯¯¯¯¯
P-Mod: You think the "mod haters" will attend these events?
Mod Calm: That's because of the wider public's perception though. Mods are seen as 'moderators' who mute and talk about the rules. We want to change that.

P-Mod/initiative suggestions
¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯
P-Mod: Is there a section in the P-Mod forum where I can post my suggestions?
Mod Calm: Community forum

P-Mods in the past
¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯
P-Mod: I have been with this game from almost the beginning on this account for almost 5 years. When moderators first came to be, players hated them for what they stood for, no one wanted cops in the game, but little by little that look changed. The ones that hate us have reason to, yes, there are bad moderators with power hungry ideas, but they are getting weeded out. We have to show players that we are foremost players first, be ourselves.
Mod Calm: I agree with everything you said

Surgeries/Forums
¯¯¯¯¯¯¯¯¯¯¯¯¯¯
P-Mod: Are we going to discuss initiatives here or post on the Community forum?
Mod Calm: Both

[...]
Maskyn
Forum Mod


22-Feb-2010 20:58:39
Last edited on 23-Feb-2010 18:13:27 by Maskyn
[...]

P-Mods & Players
¯¯¯¯¯¯¯¯¯¯¯¯¯¯
P-Mod: Everyone can create posts with events, make jokes at the fishing guild, visit people's 99 parties, if someone says "oh a mod", say where someone get the box trap out, I want a pet Mod, make it funny. Moderators need to be silent when we report
P-Mod2: Excuse me, but I hope that I do that every day while playing normally.
P-Mod3: Just don't over do this new community focused thing, don't let RS become a rulebreakers playground because of it.
Mod Calm: Like I said, the rules will still be there, but more of a side note in terms of the Mod team. It is not your job (as P-Mods) to enforce anything so seriously, don't worry about it.

Reporting
¯¯¯¯¯¯¯¯
Mod Calm: You will still have your mute. You will still be able to use it and you will still have the Oracle. But what I'm getting at is the fact that these surgeries for example, are all about what to do with reports and that's a real negative focus. Reporting should be none issue, common sense.

Changed the P-Mod's focus
¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯
P-Mod: J-Mods make surgeries into what is needed, you are saying we need to change our focus, then change it. Show old and new P-Mods what you would like, show us some good jokes !
Mod Calm: We will, very soon ^_^!!

Mod recruitment
¯¯¯¯¯¯¯¯¯¯¯¯¯
P-Mod: Also some fear a too great influx of 'unworthy' P-Mods who don't take the rules as serious as the older mods.
Mod Calm: Forget about the new Mods - we've stopped recruiting for the time being.

[...]
Maskyn
Forum Mod


22-Feb-2010 20:59:19
Last edited on 23-Feb-2010 18:14:31 by Maskyn
[...]

Crown's weight
¯¯¯¯¯¯¯¯¯¯¯¯
P-Mod: While I've been on the P-Mod team for years, the focus has never been only reporting. We have always been expected to be role models in our everyday playing. THe emphasis on events makes many of us feel that what we have been doing is not worthwhile and it's not wanted. The crown isn't a decoration, it's a weight to be carried.
Mod Calm: I understand what you're saying. That's not what the crown should be at all. The crown is not a responsibility, it's not a burden. You can wear it with pride by all means, it is there to show how awesome you are. But please don't think you have a responsibility to do anything, you don't. You are players. And you are Mods because we picked you because you're awesome.

Mod Calm: Be role models, but don't go about it in this way. Don't be all about 'I can't say that, I'm a Mod'. Be role models by being community heroes.
Mod Calm: I don't want to get into the realms of unmodly behaviour, because that's a discussion for another time. But just the vibes from what you've just been saying are that you feel that you need to hold yourselves up to a higher standard?

The entire P-Mod team present gave a negative answer.

Mod Calm: Okay see, this is what I want to get at. Don't hold yourselves to a higher standard by always behaving and being so professional all the time. SO many mods are scared to joke around and have fun with randoms in fear of being reported or looked down on. Like seriously, we just want you guys to have fun and we want you to be able to laugh and joke. We want you to be able to tell people to get lost if they are being an idiot. Don't worry so much about being reported, don't worry about being unmodly by losing your temper sometimes, you're allowed to. You're not going to get shouted at for it.

Swearing
¯¯¯¯¯¯¯
P-Mod: Can we swear?
Mod Calm: Well, we'd prefer if you didn't, lol.

[...]
Maskyn
Forum Mod


22-Feb-2010 21:06:40
Last edited on 23-Feb-2010 18:15:30 by Maskyn
[...]

The P-Mod Mix
¯¯¯¯¯¯¯¯¯¯¯
P-Mod: So what you guys want is a mix between the good sides of the community, while still knowing when to act against people who ruin that community?

[example]

Mod Calm: 'stfu'is a commonly used insult. Now, we aren't going to demod you or yell at you for saying that. Obviously, if you do it all the time, then we will take issue. But, some mods are afraid to do anything like that even once for fear of being muted, or show any frustration at all. You guys seem to keep it all bottled up inside.
If someone annoys me on my choob, I'll tell them to ****** off lol.
P-Mod: Reported.

Mod Calm: Censor got me, I'll tell them to get lost in other words.. (not the f word) . But it seems that so many mods are afraid to tell people to go away or get the least bit frustrated.

[/end]

Turning around on Mod forums
¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯
Mod Calm: I can sit here and shout about how awesome mods are all day, but I still see so many proc threads and all about reports and modly behaviour. Can you guys start going on those threads and turning them around? In the Mod forums I mean. And you can also turn it around without mentioning you're a mod in public as well.

Mod Calm: I see lots of P-Mods on the mod forums going on and on about modliness and modly behaviour and what they can mute for. Go on those threads and try to turn it around. Answer the question yeah, but then remind them that it isn't a gocus. Remind them about the initiatives. Offer to go to the games room or CW with them and chill, off to just hang out, whatever lol.

Mod Calm: We really need you guys to be on the forums and on message, we need your help to get the other Mods to realise that this is the way things are going in the future. Yes we will put up stickies etc. Yes we will send out messages. But a lot of it, will come from you guys telling each other.

[...]
Maskyn
Forum Mod


22-Feb-2010 21:07:59
Last edited on 23-Feb-2010 18:16:21 by Maskyn
[...]

Mods & Jagex
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Mod Calm: Don't 'switch' to being a Mod, if you see something that needs a mute, do it, and then move on. Don't be like 'zomg think of the children who saw that!', let us deal with that. Because it's not what you guys should be thinking about. You guys, just chill, have fun. Don't stress.

Mod Calm: You guys being on the line with us, is the best help you can be. It's when things get lost in translation and you guys are doing different stuff than us when things get awkward.

Veteran Mods
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P-Mod: I think a lot of vet mods are going to feel alienated because of this.
Mod Calm: I don't want to scare you or be mean, we aren't going to demod anyone, but it will be our way, or the highway. No more mods going on mute rampages. We will be taking the hard line with mods who go off like that and we will be patient and understanding. By all means, you can do Lumby sessions. We will be understanding, we will be patient and we will give you all the support you need. But at the end of the day if someone is just fundamentally disagreeing with the way we want the mod team to go, and persists in going against what we say, we will remove them. I'm not trying to be mean or harsh.

That was it, kudos to Mod Calm for expressing Jagex's view on Mods being community focused to all the Mods during the surgery. There was quite some confusing among P-Mods. Mod Calm also said they'll be doing a big rework of everything soon. ^_^












































23-Feb-2010 04:57:35
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Plasma Ball1


23-Feb-2010 12:41:37
Australian Surgery
Tuesday, 23 February 2010
Mod Jon H

===
~Yesterday's UK Surgery hosted by Mod Calm: "it's our way or the highway"~


Q: (Nothing I am going to say is directed at the curators. It's at Jagex and the higher ups.) Last night's UK surgery was a huge shock and I'm appalled at much of what was minuted at the end. Apparently P-Mods can now lose their tempers with players?
J-Mod: Having a look now, I wasn't there myself remember.
P-Mod: It made me feel as a long time mod that my efforts at being a role model in my day to day playing are not good enough. Only party planners are wanted.

P-Mod#2: Mod Calm said in the UK surgery (direct quote): "it's our way or the highway". Are P-Mods that believe in modly behaviour now asked to resign. I just can't imagine myself cussing on someone else because I'm annoyed at them. I never do that and that is allowed now as per UK surgery. Using GTFO or STFU directed to other players when we're upset. Jeez, the forumers will be angry at P-Mods more. DO you know that every bad behaviour of 1 P-Mod gets posted at the forums and this new "policy" will increase mod haters.
J-Mod: I think "our way or the highway" is a bit of a blunt way of putting it but I do think I see what he means, choice of phrase aside. The way would look at it is this: you're all volunteers, not employees, so it's up to you whether you choose to take part or not. At any time you can opt to step out if you no longer with to volunteer your time and effort.

P-Mod#3: Ok I get the feeling that the goal is for us to lighten up, but it doesn't *exclude* what many of us have been doing so it doesn't mean that we *all* have to be cheerleaders, yes?
J-Mod: Ok, thanks.

P-Mod#4: So this new "policy" mods can basically do whatever they want?
P-Mod#5: We still can't break the rules, but short of that...
Plasma Ball1


23-Feb-2010 12:42:22
J-Mod: Okay, I'm going to talk for a bit now, (sorry scriber ) I may not respond to specific comments but I would hope that I'll cover most of the important stuff.

J-Mod: First of all I will say openly (and sorry if this seems blunt) that I think some of the angry/negative responses are disproportionate. Obviously well-intentioned. I don't personally think anything *huge* has changed and I certainly hope none of you have ground to take personal offence, though it seems some of you have done that, and hopefully I can help to ease that a bit. The way I look at it is this: this is both a game and a business and the interests of one are absolutely the interests of the other, they are not conflicted, they actually have to complement one another. For the business to be successful we have to do two things: we have to attract new players, and we have to make the existing players want to keep playing. Now part of that is up to things like marketing (attracting new players) but we don't do a huge amount of that, we get a lot of our custom from word of mouth. So it's clearly linked to keeping our existing players wanting to play (you don't tell your friends to play a game that you're not enjoying yourself). I hope you're all with me so far.
J-Mod: Now, game content is obviously a big part of the attraction, and the incentive to stay. I think most people would agree that for the most part, we're doing okay on that one. But as it is a multi-player game, it is also really important that players find it a fun and enjoyable place to keep visiting and making friends. This is where the volunteer moderators come in so you can all start paying attention again, those of you who have drifted off at the back.
Plasma Ball1


23-Feb-2010 12:43:52
P-Mod#5: So P-Mods are being used as part of your marketing plan now. Unpaid marketing.
J-Mod: Hang on please, I'm not finished. No, not marketing, we have a marketing department for that, I prefer to look at the P-Mod role as a two-pronged one. There will always have to be an element of rules and enforcement because there will unfortunately always be a minority of people who are less interesting in playing the game and more interesting in hindering other people from enjoying their game. And if someone encounters too much hindrance to their enjoyment, they will leave, and probably diss the game to their friends too. You all know the types. Solicitation is maybe the most obvious one but just general low-level nastiness, you know? And that nasty minority needs to be disciplined and discouraged, and removed if necessary. And we really honestly do appreciate the effort that the dedicated volunteers have been putting in, and will undoubtedly continue to put in, in helping with that. But those are a *minority* of players. And that we're saying (as part of our overall direction for Community Management) is that the majority of players are here to have fun in a way that does complement their fellow players. "all in this together" as it were. So we're trying to promote the idea that the P-Mods can be a strong force and positiveness and togetherness and having fun *as well as* helping to deal with the negative minority when necessary.

J-Mod: Once again, coming back to what P-Mod#3 commented earlier, there is nothing *exclusive* about this. It's two sides of the same coin, two aspects of the same role. Now obviously some people will naturally lean towards one aspect more than the other and there is room for that but there also has to be a limit somewhere, and I don't think it is unreasonable to say that anyone can choose to leave the team if they wish, no matter what their reasons. I probably wouldn't have said "our way or the highway" myself though .
Plasma Ball1


23-Feb-2010 12:45:33
J-Mod: To sum up (yes I'm finishing now). In practice I don't think a huge amount needs to change, there will still be a report abuse button and there will still be a right and a wrong time to use it. But I (we) would appreciate a bit of open-mindedness in considering our reason for suggesting that the P-Mod team can also be a force for positiveness within the community rather than (what some would see as) solely a force for 'negative reinforcement' though abuse reporting and muting. There I'm done.

P-Mod#6: I'm curious to know if that is just your view or that of Jagex. Only Calm's version is very different.
J-Mod: Well we sat in the same meeting about this yesterday I think we just phrase things differently, you know? That's the problem with plain text on the internet.
P-Mod#6: Indeed, I understand that... but it hurt alot of loyal P-Mod's feelings.
J-Mod: I reckon if we'd filmed the meeting and put it on YouTube, you'd probably all have an easier time understanding where we're coming from as a company. That's not meant as a slight towards any of you, I do think it's got to be hard to understand everything when it's just words on a screen and I really salute the effort tbh. I am pretty sure no-one here would wish for any offence, or hurt feelings, or sense of being demeaned, or anything like that.

P-Mod#7: I don't mean to sound irritated, if that's how it comes off, I'm just curious. It sounds like our P-Mod status is safer for those who don't report, than for those who do, that's what it sounds like.
J-Mod: I don't see it like that. If you see something that needs to be reported, then report it please. So we can deal with it quickly. P-Mod reports come to the front of the queue, and will continue to do so. The point is that reporting should not be "only" thing on your mind while you are in RuneScape. Remember to play the game and have fun too. Fun is infectious

---
Plasma Ball1


23-Feb-2010 12:46:34
Last edited on 23-Feb-2010 12:47:06 by Plasma Ball1
P-Mod#2: Lots of P-Mods approach me for advice, as well as other mentors as per Mod Calm that means I can answer P-Mods questions regarding people annoying them, "Just tell them to STFU or GTFO, they're annoying" or "tell them to SMD to leave you alone and not bug you anymore". Can we give advice like that now?
J-Mod: Hold on, where did all the STFUs and GTFOs and SMDs come from?
P-Mods: Calm said it's okay. Re-read those minutes. He didn't use SMD, but approved STFU and GTFO as being okay for Mods to say to players.
J-Mod: I do see your point but I think there's a misunderstanding and/or overreaction somewhere.

J-Mod: (Get ready scriber - sorry!) My understanding of it is this, Ok? "player first, moderator second". If we get a report against a player where they are clearly annoyed at someone or something and they say something like "oh stfu" or whatever then we probably wouldn't take action against it. Now I personally wouldn't say that to someone, and I wouldn't be very impressed with that person's demeanour who did say it, but the point is it's a minor thing in the scheme of things. Now assume the person saying that is a P-Mod. Well they are still a player, and if it seems like a one-off thing (end of their tether kinda thing) then I think we would probably not take action against them, either applying an offence of demodding them. But Cal did say that if it was a more regular occurrence then we *would* deal with the P-Mod. I don't see how that's incompatible with the idea of modly behaviour, really. Isolated incident is forgivable, everyone can lose their temper sometimes and people let off steam in different ways. But if you're making a habit of being rude and unpleasant to other players, you're probably not Mod Material.
Plasma Ball1


23-Feb-2010 13:12:02
P-Mod#3: What I'm hearing you say is this: the job of P-Mods now is to make sure that Jagex' customers have fun, fun fun! A really really good time! So you can get more customers... and you'll only discipline us for our behaviour if you feel it's having a negative impact upon your customers. Did I sum that up just about right? Cause that smacks to me more of an unpaid workforce for Jagex than it *ever* did when we were being protective.
J-Mod: I can't emphasise enough that being a P-Mod is not a job and you're absolutely not unpaid workers.
P-Mod#3: Our way or they highway.
J-Mod: I've already commented that I wouldn't have expressed it like that. I would probably have said something more like "we appreciate your effort but you're under no obligation to remain in a team if you're not longer happy with the top-down direction.
P-Mod#8: However you phrase it, it's the intent that matters, and that's the intent it seems like. Even for those of us who have been outstanding community members for years.
J-Mod: Well, I don't think it's in *anyone's* best interests - Jagex, the P-Mods concerned, or the community at large - for people to remain on the team if they actively disagree with what is being proposed. Now where was I, P-Mod#3 mentioned that the P-Mod role involves helping other members of the community to have fun, and that's correct yes. And that P-Mods will be disciplined if we think that their actions are negatively affecting other people's enjoyment, and that is also correct yes. If there's a problem I don't see it.
Plasma Ball1


23-Feb-2010 13:19:23
P-Mod#8: So Jagex are prepared to put up with the odd wtf, stfu under stressful situations but that is not what I'm seeing. Using acronyms during their normal speech patterns. Now most people won't be reporting them for this but if they're in the habit of using these types of terms in their normal speech, it isn't a good role model in the game for anyone it will just promote these terms among the younger players who already see this as a normal way of speaking. Meanwhile, I get comments from older players about these types of acronyms as they have children playing in the game and they don't appreciate their young daughters being told to SMD.
J-Mod: If someone is offended, they will use the report abuse button. Honestly there's no shortage of reports for the most minor differences of opinion you could imagine. So if someone is *not* being reported I think it's pretty safe to say that the people hearing them speak are not taking offence.
Plasma Ball1


23-Feb-2010 13:19:43
Last edited on 23-Feb-2010 13:22:06 by Plasma Ball1
P-Mod#9: I just wondered how much pressure there will be regarding expectations for P-Mods to be the life and soul of the party like some people like chatting and interacting and if that comes naturally, that's fine but some players are very good at putting on the pressure so if a P-Mod is not comfortable with being the life and should such players will soon pick up on t, and give them misery.
J-Mod: I don't honestly think that has changed at all so carry on as you were tbh. Just be yourself nothing has really changed in that respect. This all comes back to the point I made earlier about how the P-Mod role kind of has two sides, two prongs if you will. One side is "negative" reinforcement (enforcing the rules and the other is "positive" reinforcement (having/encouraging fun). They're not exclusive, they're two sides of the same coin. Some will lean more to one side or the other but obviously we would like everyone to strive for balance . If someone is being rude to you, you don't have to speak to them or listen to them at all, much less feel like you need to put on a "party face" if that's not who you naturally are.
P-Mod: Being yourself is not the message that keeps being pushed recently it's events and being the cheerleader. Being yourself and being a role model in everyday playing has got lost.
J-Mod: I don't think those things are exclusive at all. Being a role model doesn't have to mean going out of your way to host parties and get them advertised on the Jagex Twitter, or making YouTube videos or stuff like that. Those are cool things that some people like to do and we want to encourage that because it is a way for people to have fun but to be honest, just *being nice* while you're playing your normal game is setting a good example too and is helping the community. That's why throughout this whole meeting I have been saying I don't think a huge amount has actually changed, necessarily I would have said "Storm in a teacup" earlier but I didn't want to open....
Plasma Ball1


23-Feb-2010 13:23:23
...open with that because it would have seemed like I was unfairly belittling people's opinions before giving you a chance to let me hear you and that's not what I'm about at all, I do know some of you are annoyed/upset by this and you have your reasons for feeling what you're feeling, I just hope that I have helped explain some of the reasoning in a way that maybe wasn't so clear before. Cal and I may have different ways of saying things but we are reading from the same page, honestly.














































23-Feb-2010 15:14:25
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23-Feb-2010 17:05:19
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23-Feb-2010 18:58:21
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23-Feb-2010 19:43:42
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Yupa Tetohmu


23-Feb-2010 20:34:08
Last edited on 23-Feb-2010 21:10:24 by Yupa Tetohmu
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--------------------------------23rd of February - UK Surgery, hosted by Mod Rory--------------------------------
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Today's main topic at the UK Surgery was (you might've guessed it ) yesterday's UK Surgery by Mod Calm. If you are unaware of what was told at that surgery, please read Maskyn's minutes on page 81 and further explanation in Plasma's minutes on page 82.

SHIFT + 6 Bug
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Q: When will they fix SHIFT + 6? Most Dutch players can&#8217;t make that roof sign (scriber edit: circumflex: ^).
Addition: I have the same problem, but I use ALT + 94 to get it.
A: I&#8217;m not sure about whether it has been fixed or not or when it will be if not. I can have a look into it.

Temporarily suspended P-Mod
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Q: I have this friend who was recently modded and she was asked how she got her crown. To which she replied &#8220;I h4x3d t3h s3rv3rs&#8221;. She&#8217;s been temp suspended for this and heard nothing from Jagex other than the automatic thing. What should she do? She&#8217;s sent queries explaining the situation and apologizing, yet no word back. Her appeal was denied too.
A: If she has been temp suspended, then she should have received a message. Why she was and also any messages she sends regarding it will be looked at and then when we review her suspension which usually takes about 7 days, we will let her know if she will keep her modship. While it does seem quite silly, it isn&#8217;t really something we want P-Mods to say.
Yupa Tetohmu


23-Feb-2010 20:34:25
Last edited on 23-Feb-2010 21:06:48 by Yupa Tetohmu
Addition: When you get investigated and removed temp, you don&#8217;t have access to send in messages I don&#8217;t believe. I didn&#8217;t when I had a miscommunication once.
P-Mod: She has access to the P-Mod Centre, but not the forums.
J-Mod: If she has sent queries apologizing then we would have seen them and this would be taken into account when reviewing the suspension.

More events, less reporting?
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Q: I read in the Surgery minutes about P-Mods less reporting and more events. Are we all to be event planners now? What if we are not event planners? Would our crown get taken away?
A: We are wanting our P-Mods to be less focused on just being report report and more involved in the community through attending and organizing events. And also in initiatives.

Addition (mentor): Firstly the comment that had some mods concerned has been edited. That was never the intent. Some of the mentors met with some of the J-Mods this morning and Mod Jay assured us that highways are for cars, not mods. We&#8217;ve been moving in this direction for at least a year now, so don&#8217;t worry that this is a sudden shift that will affect you. Jagex still value all of us just as we are now. They do not expect us all to jump up and start being party planners. I know I&#8217;m not a social butterfly myself, so that doesn&#8217;t suit me either. Kat has already sent us all a message covering part of what was said, clearing up some misunderstandings.
J-Mod: Obviously reporting is still going to be something we want you to be doing, but we want our P-Mods to be seen as more than just that.
Yupa Tetohmu


23-Feb-2010 20:34:42
Last edited on 23-Feb-2010 21:06:21 by Yupa Tetohmu
Addition: What happens if you don&#8217;t like to arrange nor attend events?
P-Mod: Nothing. You&#8217;re just as loved and appreciated as ever. Jagex still do not expect anything of us but for us to be players. If you want to join in, you will be welcome. If not, that&#8217;s okay too.
J-Mod: We&#8217;re not saying that you have to do these things. We just want you not to be thinking you have to be a reporter first and a player second. But rather we want you to get involved in the community. We still want you to make sure that you are reporting though when there are major offences happening and when there is a disruption.

Addition (mentor): Being involved with the community doesn&#8217;t just mean events and parties, guys. It can mean many things. Most mods are already friendly and helpful, and that too is a part of it.

Addition: I think events are a good idea, because it shows &#8220;mod haters&#8221; that we are acutally real players just trying to make RuneScape safe and enjoyable to everyone.
J-Mod: Yes exactly, we want the players to stop thinking that you&#8217;re just there to report them and tell them what to do, but rather you&#8217;re just there to make sure that it&#8217;s a safe place to be and that you guys are cool.

Addition: But maybe not emphasize so much that the rules rules rules time is over, it makes some mods feel unneeded I think. Yesterday that was kinda a big issue, the sentiment of older mods, because rules are important too.
J-Mod: Of course we still want our P-Mods to cover that but we don&#8217;t think it should be your main focus when you&#8217;re playing the game, but rather just if rules are being broken, then you deal with them.
Yupa Tetohmu


23-Feb-2010 20:34:57
Last edited on 23-Feb-2010 21:11:07 by Yupa Tetohmu
RuneScape 101 Initiative
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Addition: I wrote a thread about &#8216;RuneScape 101&#8217;which is basically us getting involved in the RuneScape community, helping new players. So I would appreciate it if you guys commented on the thread.
J-Mod: Ok, I will get one of us to drop by and have a look and comment on it.

Response to annoying players
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Q: Calm said we should be able to get to a stage where we can say stuff to players who are annoying us. But the message we got in inbox highlighted that it was unmodly.
A: He didn&#8217;t mean to say be offensive back, he just meant you&#8217;re able to respond.

Change in recruiting new P-Mods?
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Q: It&#8217;s nice that Player Mods are going to be more representatives of Jagex in providing both rules and fun, but I have heard some concerns from other mods and it has made me think a bit too. How much will this factor in recruiting new mods? Some players can throw very entertaining events, but might not make the best mods.
A: When recruiting new mods, we will still be checking to make sure they would be good mods in that they haven&#8217;t broken rules etc and still fit the mod position.

I hope this has cleared a couple of your queries up.

|¯¯|____________
| ¤ | TechEngineer | ^_^
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23-Feb-2010 21:15:46
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23-Feb-2010 22:54:04
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23-Feb-2010 23:04:31
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Louiellen
Forum Mod


24-Feb-2010 04:00:38
Last edited on 24-Feb-2010 04:00:50 by Louiellen
US-West Surgery: Raw Transcriptions: Hosted by Mod Liv (a very relaxed surgery)

P: Mod live, a player wanted me to ask: will you open your clan chat? Lots are waiting for it.

J: Lol, I will look into it-)

J: I wanted to apologise for the earlier surgery being cancelled.

P: Can you post it on the thread, Liv. Lots of confusion.

P: Mod liv can u be a lvl 1?

J: Well on our mod accounts, we are level 138 so that we can check issues in the game out.

P: In f2p people call them jgods

J: Lol. But on our personal accouns we play as an ordinary player, so our levels are our own.

P: Liv is it true yo can have any item you wish?

J: Yes it is, not as exciting as it sounds

P: How does jagex decide if ge merchs are scamming?

J: Merch clans are a touchy subject.. We are looking into it at the moment.

P: K, if they promise times they can't deliver. Is it scamming?

J: You can report them if you like. If a merch clan offers something that is impossible to deliver on then report.

P: I'd love to just not sure which to choose

J: And if in doubt, report but use mutes sparingly. The main thing you have to remember with merch clans is that you will risk a lot. You have to be sure you are prepared to lose what you invest. There is a thread in the forums called merchanting clans and you. Which should make things a lot clearer. Again, if in doubt, report (without)

P: Any news on the dragon bold glitch?

J: The glitch has been fixed. I very much doubt that there will be rollback. I wouldn't count on it but we are aware of those who exploited the glitch.

P: Is there a site we can refer to? If someone has a question like quest? Or just the Homepage?

J: Well there are the guides in the forums that are useful. And there are sites out there that can help, but be careful when using them.

P: I don't feel comfortable about them so i don't recommend them.

J: As we cannot guarantee that they are safe or give the right information.
Louiellen
Forum Mod


24-Feb-2010 04:01:11
Last edited on 24-Feb-2010 04:02:44 by Louiellen
P: Just try to keep them on the runescape website to avoid being falsely reported.

J: Indeed

P: A friend of mine visited runehq recently. accidentally clicked one of the adverts there. and got infected by a virus. So be very careful. I myself don't visit fansites.

J: That's the trouble with these outside sites.

P: I've never used it, but isn't there a quest help system in place. For when you get stuck on quests?

J: There is a system in game where you can get help with a quest. If I am not mistaken you swap quest points for tips.

P: Lol, its easier to ask a friend if you're stuck on a quest.

P: Also, you can head into Light_arcana cc and ask there. That cc is a pmod initiative setup as an rs help chat

J: Cool

P: Mod Liv your at the night shift right?

J: Yes I am

P: Who are at the night shift cm jmods? Aside from you.

J: Luiz, seven and lorenzo
Plasma Ball1


24-Feb-2010 13:37:17
Australian Surgery
Wednesday, 24 February 2010
Mod Poppy

===
~Jagex' Computers~

Q: When is Jagex getting new computers? They always act up.
J-Mod: We ask this question every day! I told Jon to accidentally pour coffee into his hard drive - that may speed it up. He won't listen to Auntie Poppy's advice though. It will get replaced quicker.

===
~Mod Calm~

Q: Is Mod Calm really leaving us?
J-Mod: Calm, leaving? No. Calm is a student, so he will leave when his placement year is up. I think that is the Summer some time.

===
~Reporting Bots~

Q: Do I have to report all the Varrock Essence bots or will reporting just one suspect cover it?
J-Mod: If you think they are bots, report them under macroing. One report is enough per person, we'll then take a look at the account and see. You report all of them once though. You don't have to report any of them if you don't want to - we have behind the scenes things going on that can pick them up you see, but a report does speed it up a bit.

===
~FunOrb~

Q: On FunOrb my reports haven't been combining evidence as it does in RuneScape, my list showed multiple reports. All reports within 1 hour are combined for the same person.
J-Mod: That's probably due to the technical errors that FunOrb have been having this week - hence no muting. Don't worry it will sort itself out.

P-Mod: We can mute now right?
J-Mod: I just spoke to Craddock and he said yes.

Q: Can you explain to us what the technical error actually which caused the FunOrb mute/report system to malfunction randomly out of nowhere for that period of time?
J-Mod: No idea - something tech to do with updates. I don't think anyone knows except the guys working on it. We don't really need to you see. All we need to know is: 1) does it work? 2) is not, when will it be fixed? There is no why. Even if I did know, I probably couldn't tell the player base, some things are for our eyes only.
Plasma Ball1


24-Feb-2010 13:38:51
Last edited on 24-Feb-2010 13:39:26 by Plasma Ball1
~FunOrb continued...~

P-Mod#2: Maybe they could tell us in developer blogs?
J-Mod: I don't think that malfunctions are something they want to focus on in those.

===
~Themed Surgeries~

Q: Is the idea of princess feasible? Regarding "themed surgery"? For example, we have a "central topic" and on that session
J-Mod: We're working that atm, but yes - definitely possible. I really like the idea.
P-Mod: And also, surgery only for freshers because they feel that their questions are silly.
J-Mod: All possible.

J-Mod: How about some Mod Vs Mod actions during the week? How about that in addition to surgeries? Get a whole load of you in clan wars to fight to the death.
J-Mod: We can do mac v pc, P-Mod v F-Mod.
P-Mod: Or a debate session: debating one topic. Then the J-Mod will moderate it.
J-Mod: That would be awesome. We could do pancake vs waffles war!

---
~Open Surgeries~

P-Mod: This is a radical suggestion: "open-air P-Mod surgery" at the centre of Varrock. Of course, we have a "skit" to follow. Only ask questions that are answerable by knowledge base people will be interested and listen.
J-Mod: I think that as long as it's not based on rules that would be really good - I'm really keen to get you all out in the open mingling with players. How would you all feel about having a surgery in the open? Interested players can listen and join in.

P-Mod#2: Wouldn't spam from other players around be a problem?
J-Mod: We can deal with that if it happens - let's not assume everyone around is a pain in the butt until the are!

---
~Future Initiatives~

J-Mod: Players might not find us secretive then. That's an awesome idea for an initiative you know. I'll add it to my menu. I'm making a menu of initiatives we'd like P-Mods to pick up and make their own. You'll have a big list to chose from - stuff like: taking back Slumbridge, meeting and greeting new players, organising mod wars, it will be epic.
Fearless Fis


24-Feb-2010 20:51:59
Last edited on 24-Feb-2010 21:31:55 by Fearless Fis
U.K. Surgery
Wednesday, 24 February 2010
12:30 MST (GMT-07:00) Feb 24/10 Minutes
J Mods in attendance: Mod Cocoa and Mod Rory

------------------------------------------------
Autotalkers
------------------------------------------------

Fla me dog wants something done about autotalkers, at least a decision.

Mod Rory:
Autotalkers are constantly being reviewed, and we are doing our best on how they are being delt with. If you suspect someone is using an autotalker, just report them.

Fla me dog:
I was in w10 this day, about 8 autotalkers. Particularily lvl-3 bots.

Mod Cocoa:
Due to the high volumes of macroing reports we get, it does take some time to get through them. But we check every report we recieve. But even if you reported someone that wasn't using one, it has no change on you, don't worry. Just remember not to mute them if it's game related.

Aja Wyndward:
No mute in public, we can mute game related in a cc, unless that's changed recently.

Mod Cocoa:
You are correct. It has not changed at this moment in time.

------------------------------------------------
Welcome to new pmods
------------------------------------------------

Mod Cocoa welcomes the "newbies" as he calls them (less than a month old) and turns the surgery into a dance party.

------------------------------------------------
Grammatical Error in Message Box
------------------------------------------------

"The farmer's affinity bonus has ran out." message just popped up for me.

------------------------------------------------
New P-Mod Question
------------------------------------------------

Mc Lessi:
Can I tell my friends that I am here (in surgery)?

Mod Cocoa:
We try to keep it as quiet as possible. But this room is no secret.

Fla me dog:
Why does everyone have a crown here?

Mod Cocoa:
Good question Fla me dog.

Sicworld:
I tell my friend I have super secret mission in the evil room of doom. Is that good?

Mod Cocoa:
I guess.
Fearless Fis


24-Feb-2010 21:03:10
------------------------------------------------
Mod Cocoa pmod querry
------------------------------------------------

Mod Cocoa not wants to find out what everyone's favourite and least favourite skill are, and tallies
the results. It seems like Slayer is the favourite of those in the room, and doing laundry the least.

------------------------------------------------
Losing stuff due to lost connection
------------------------------------------------

Fla me dog:
A particular player had a problem with a connection lost problem. He bought a bgs, had a connection lost and lost as well his gs, his money. Could you contact him in any other way because it seems rather odd what happened.

Sicworld:
Is there a chance that he's not telling the truth?

Fla me dog:
I don't know, he seems honest.

Mod Rory:
Well, we can't do anything ourselves, but if he submits a bug report with the problem. We can't really do anything about the lost items and money though.

That pretty much sums up that conversation, although it dragged on some more. In my oppionion, the only way he would have lost his expensive stuff is if he was cursed doing pking or something like that, but we are somewhat lacking the facts around this issue.
Fearless Fis


24-Feb-2010 21:09:24
------------------------------------------------
Trade Spamming
------------------------------------------------

Pro Pked:
What's the procedure of dealing with trade spamming?

Mod Rory:
If someone is spamming to trade an item then it is seen as game related, so at this time we don't tell you to report them. Best thing to do is to add them to your ignore list.

Soultiller12:
Do you plan on taking action on merch clan spamming in the future and I mean like 20 lines a min spamming. I see them a lot in world 1.

Mod Rory:
This is something we are constantly reviewing.

Mod Cocoa:
Dont' forget, even though you can not mute in "public" for it, you can still report them if you suspect them macroing.

Trenmor:
By trade spamming, do you mean repeatedly spamming the trade button on a player or advertising a trade?

Egyptian 56:
I turn trade off if someone is doing that (repeatedly selecting trade on you).

Pro Pked:
When I refered to 'trade spamming' it was regarding trade requests.

Mod Cocoa:
If that does happen, like mod rory said, you can add them to ignore. Turn trade off. Then move on.

------------------------------------------------
"Meet & Greet" sticky
------------------------------------------------

Mod Cocoa let everyone know that the new "Meet & Greet" sticky has been posted: all udated and it looks clean

------------------------------------------------
Unanswered question
------------------------------------------------

Pro Pked had another question, but he will revert to query.

------------------------------------------------
NPC contact bug
------------------------------------------------

Pro Pked noted an issue with NPC contact not using runes when contacting the Pickupstix guy.

Mod Cocoa:
I'm not the bug curator no, but I can forward the issue onto one. Mind sending in a pq?
Fearless Fis


24-Feb-2010 21:15:19
Last edited on 24-Feb-2010 21:17:38 by Fearless Fis
------------------------------------------------
Fla me dog's quest
------------------------------------------------

Fla me dog:
It's a 'task' for all pmods, if I may?
It seems that the side of Lumbridge castle seems to be a "star" "star" ><-plaza for low level players.
"Star" "star" "star"
The s q e q "star" world
Darn
You know what I mean

Egyptian 56:
Solicitation area?

Fla me dog:
Yea some sort. It happens just after 20:00 (Note by editor: nobody knows what time zone Fla me dog is in).

Ingmar War:
Is this new? Lol

Fla me dog:
And it's not only the dutchworlds. I just want to ask the pmods to check it our if they can. There is a good chance to give out a mute.

Mod Cocoa:
Fla me dog, I wouldn't go out looking for players to report.
However, if it's urgent and you hear there is a lot of rule breaking content then yes, feel free to go check it out. But remember to enjoy the game

Fla me dog:
Just to let pmods know, if they feel to help runescape.

Cat_Woman281:
Player first then pmod...don't go looking for people to mute.

Egyptian 56:
This area is well known to the p mod team. There are those dedicated to trying to clear it up.

Mod Cocoa:
Excellent, I'll check it out as well.

------------------------------------------------
End of surgery
------------------------------------------------

Everyone says their good byes and runs off.
Louiellen
Forum Mod


25-Feb-2010 04:50:45
US-West Surgery: Hosted by Mod Liv: Raw Transcriptions (I was late, so this is incomplete, sorry guys):


P: I'd like to ask about "strange power" but i'm sure it's innapropriate

J: The strange power is something i can't discuss. Mainly because i don't know anything more than you do!

P: Even if she did know, she couldn't tell us.

P: On average, how fast do cm team reply with the pqs sent? We are 6k+ now.

P: I would say a few hours- assuming that the first person that receives it can answer it. If you direct it to a specific jmod, you may well have to wait for them to return from holiday. or at least for their next shift. They will be answered as quickly as possible, if it is really urgent, it might be worth popping into pmod emergencies. ON the forums to make us aware but use it sparingly.

P: I have this little problem its terrible. i know a friend of mine has been botting, and i want to stop them, but i don't know where they are botting.

J: Well that's a tricky one. Botting is taken very seriously if you want to repot them you can do that. If you don't, then you don't have to. I don't want to force you either way. You need to feel comfortable.

P: Do i have to actually be in their company to report? Or can i just send in the name in a query?

J: If you send their name in a query we will be able to have a look into it.

'mentor addition' regarding existence of MBB Extermination services thread.

P: How do you guys respond to players and friends asking for you to recommend them as a pmod? I've already had several, and i've been modded only a few days.

J: So if you get asked by friendsd to make them a pmod. You can send in their names via a pq to mod calm. But it is a lengthy process and not guaranteed. And you can also look at the thread in the contact us forum, then don't recommend them. Don't tell your friends that you can contact us. Pass on the names of those you think would be a great addition to the pmod community.


















































Louiellen
Forum Mod


25-Feb-2010 04:51:02
Last edited on 25-Feb-2010 04:56:24 by Louiellen
P: 'addition' Stevew @pmod forums mentioned pmod recommendation has the same weight as ppl posting at are you community focused sticky thread. Pmod recommendations has no special benefit over posting at aycf.

J: So whichever you prefer, as some ppl might like to be more discreet about it. But it will have the same effect.

P: For example he posted at aycf, your additional recommendation of him won't add more weight.

J: it won't, your right.

P: I tell them the procedure nowadays is, if they feel they'd make a good mod, is for them to post on the thread Mod Liv mentioned. Me personally, I wouldn't ever sent in a name of someone i didn't feel would make an awesome mod. Even if it's not given any extra weight. But telling them they can recommend themselves has worked very well

J: As long as we get the names somehow, then that's what matters.

P: And I'd imagine jagex expects more rubbish from the thread, than from mod recommends

J: Well once you recommend someone there is a long investigation. So if you were to recommend anyone unsuitable, It wouldn't be the end of the world.

P: I encountered a troll before ingame, telling people obama (us president) should not be modded.

J: report the trolls, only mute if you are sure

P: At the risk of getting into politics, i don't even think obama should be president, much less modded. hehehehe
Plasma Ball1


25-Feb-2010 11:38:42
Australian Surgery
Thursday, 25 February 2010
Mod Poppy

===
~Reporting Bots~

Q: Can we add bots to the MBB list as well as report them?
J-Mod: Yes.

P-Mod: Should we add them to the ignore list aswell?
J-Mod: Yes.

P-Mod#2: Ignore is useful if report a spam bot under macroing, since you don't use mute on those.
P-Mod#3: Ignore is also useful for other players who report bad language.
===
~"Please just say 'hi'"~

Q: How is the progress of the "Please just say 'hi'" campaign?
J-Mod: I'm writing project plans for everyone in the team which involve them getting a whole lot more 'hands on' with you all. You are soon going to be very very sick of the sigh of J-Mods ;p

P-Mod#2: Does this include localised J-Mods?
J-Mod: They are on a different team to us. You'll have to poke them separately.

J-Mod: We've been going into the clan chats every day, just to say hi - it's fun in there and yesterday mentor_help looked after some billing J-Mods who spent some time in game. That is going to be happening much more often as we free up more time from the other teams to come and hang with people in game.

===
~P-Mod Centre outdated~

Q: Why is the P-Mod centre outdated, it's confusing for the new mods as we have to get all our information from numerous threads on the forums.
J-Mod: There have been so many changes during the last few months/years and we don't update the centre - the web systems team do, it can take about a month for them to add stuff to their release schedule, so by the time we have sent a new one to them things change again. It's actually on our to-do list for this quarter (as well as the F-Mod one which is in the same state). So, that will be resolved soon.

P-Mod: F-Mod one?
J-Mod: Yes - only F-Mods can see that though.
Plasma Ball1


25-Feb-2010 11:39:22
~New Oracle~

Q: In one of last week's surgeries we were told the New Oracle would be released this week, any idea on when it's coming? Since a week passed...
J-Mod: Well, You may laugh. It's finished. But we had a big meeting on Monday so now we need to change it again. *pulls out hair*

P-Mod: Any idea on a new date?
J-Mod: It's going to be Calm's main focus for the next couple of weeks but we may have a couple more projects bumping the queue sometimes things that are supposed to happen in a month happen in a week, and we have to juggle. It's kind of like spinning plates, you have to run around making sure they all stay spinning.

J-Mod: The ones in existence are still pretty spot on with the exception of personal details - we don't need a report for this unless the person confirms they are under 18 in the chat and the fact that we don't want you to report playground banter - the guidelines will be similar, it's the way you use them that will be slightly different. As in - play the game, have fun... but if you see someone being a pain in the butt use those guidelines to report them.

P-Mod#2: The guidance was always play and have fun and only report when you see things.
J-Mod: Exactly - so in essence, nothing much has changed, the real change is that we're going to be doing extra stuff to keep you amused. Competition for mods etc. I really like the idea of a P-Mod cake competition.

25-Feb-2010 14:02:31
The contents of this message have been hidden
Glimmergal
Forum Mod


25-Feb-2010 21:40:34
UK Surgery
Thursday February 25th 2010
Host- Mod Cocoa
===

Mod Cocoa has all new freshers stand and congrats them.

(pmod)-Having mentioned graduation, is it possible to add my friend who was pmodded the same day as me to the same elemental team?

(Jmod)-Give me the name, I will discuss with the team and see what we can do.

(Pmod)-I get players questions on your revenge on Calm, for the suposedly stolen keyboard, any remarks?

(Jmod)-Hmm, I think you should tell him off at the 12 surgery. And quote... "Cocoa>Calm".

(Pmod)-Is the attack of the pink outfits your revenge?

(Jmod)-The pink outfits is my revenge-yes, lets call it a mini event.

(Pmod)-I'm just curious how the battle with the auto typers is coming along?

(Jmod)-If you read previous surgery minutes, you will see our response on this. We will be sure to let you know when we have more information, if we can share it.

(Pmod)-My real life friend got invited to be a pmod-it told him he could get invite today-he didn't-he did turn the urn in. Since the procedure changed since I became a pmod, I had no clue what he was talking about.

(Jmod)-Ok let me explain. Thursdays are our process days for invites/grads. Mod Calm only got in a few hours ago, so it's on the to-do. It will be done at some point tonight, but it takes time In future, just tell the "Jedi Knights" to be patient he he.

(Jmod)-There are 28 of you and no more questions?

(pmod)-I am having trouble with my right click report.

(Jmod)-Whats the problem?

(Pmod)-I was being flamed the otherday & I went to right click and all it said was "attack red dragon, examine red dragon".

(Jmod)-Was you trying to report the red dragon?

(Pmod)-I been working on that one, or the circus fairies.

(Jmod)-Righto. I would like to inform you that there is no fault with the report system. And that red dragons can be seen as offensive at times I know, but never reportable.

(addition)-Could we mute the dragons to make sure there is no fire breath?
Glimmergal
Forum Mod


25-Feb-2010 21:44:14
Cont.
==

(Jmod)-Good question, however I think that would be an unfair advantage, and remember...
we should only mute when they have broken rules. So without them breaking the rules, we should not mute.

(addition)-I have found that I have to be very accurate where I place the mouse pointer whenever i click anything.


(Pmod)-Can anything be done about that guy who keeps posting vids of mentor help cc on youtube?

(Jmod)-I can't say I am aware of this, can you send a pq? So I can take a look.

(Pmod)-It gets removed, he adds more

(Jmod)-Hmm, yes send me in a pq and i will take a look. Don't forget to read my thread in procedures about the clan chat.

(Addition)-There was also a leak from Light Arcana-getting it confirmed, but it was a pmod, that gave out the mentor help clan chat in there.

(Jmod)-Well, if you could all spread the word "nicely" to other pmods, that we should try our best to keep it aware to pmods only. Try not to discuss it in public areas. Please read my thread in procedures

(addition)-Is there anyway to make the cc closed again as it used to be to mods only?

(Jmod)-The thread name is" Mentor Help- Clan Chat" Not at the moment, we will keep you updated.

(Pmod)-I have gotton messages from a few pmods that they cannot see there crowns by there names in public chat. Is this a glitch?

(Jmod)-I can't say I have heard of this glitch yet. Has anyone posted in the report a bug?

(Pmod)-I have referred them to do so.

(Pmod)-Mines not there. It is in the chat, but where I type it is not.

(Jmod)_I see all your crowns.

(Pmod)-Has anyone but me noticed that the character either running to or facing itself to the player you right click to report?

(Jmod)-Hmm, I am confused again.

(Pmod)-It's when you right click the player to report, not the speach window.

(JMod)-Ah, I see,right. I can bring this up with the team to see what we can do. Thank you for that. Right, to all those coming to 12 surgery, remember to come in pink
======
End
Glimmergal
Forum Mod


26-Feb-2010 01:15:44
Last edited on 26-Feb-2010 01:17:10 by Glimmergal
USE Surgery
February 26-2010
Hosted by Mod Calm
==
(A lot of pmods wore pink as Mod Cocoa requested)
====

(Pmod)-Would we be able to request a certain topic at future surgery? I was thinking of a general meeting for an initiative. We need some input.

(Jmod)-I guess, though you can raise it there and then.

(Addition)-What about also having it like they used to specific procedural talk lead by jmods. Like one surgery was about bot busting, how to deal with the oracle ins and outs.

(Jmod)-I think we'd prefer to have them more general & on an adhoc basis. However, it is something we can look at in the future.

(Addition)-Different jmods have different areas of expertise. Like Mod Ac "Techy". Someone from ICU would be nice to have.

(Pmod)-Hohbein for lego situations.

(Pmod)-Hohbein for popcorn eating.

(Jmod)-Well, we can probably do those now and again, but on a regular basis, we'd prefer them to be general Q&A sessions real. So anyone can ask any question. Make sense?

(Pmod)-They did them before lumby academy and they worked well. It was once a month.

(Pmod)-Slayer full helm is showing on risk wealth as 1.7mil "black mask". But not taking into account hex and focus on it totalling 5mil.

(Jmod)-Submit a bug report and we'll take a look

(Pmod)-I would like to suggest pmods look in lounge for Stretches thread "Mod Murder Mystery" needs a lot of support to pull off a game.

(Jmod)-Alright guys, I am going to head off if there aren't anymore questions.
==The end.
Makoto D


27-Feb-2010 01:03:46
USE Surgery 27 February 2010

Hosts: Mod Cocoa/Mod Calm

Q: Question, A: Answer, R: Response, C: Comment

Q: I was looking for a place to refer players if they had a contested account. I didn't see anything in the Oracle or on the general forums about it.

A: Feel free to use P-mod emergencies. You can find that through Player Mod procedures, or if you feel it is urgent, send in a PQ.

---

Q: I once found a section of the mod forums leaked online by someone. Does Jagex know about this site, and if so, have you guys tried to close it? Or should I send in a report with the link?

A: A link would be great. Send in a PQ if you can.

---

Q: Has Jagex ever thought of inviting senior mods to spend some time in Jagex?

*Mod Cocoa, at this time, points at Mod Calm to answer the question*

A: The thought has crossed our minds I guess you'll have to wait and see what the future brings. I wouldn't say senior mods, really, so much as just really awesome people

---

Q: In reporting advertising bots or web adverts, should we submit the site on forums, or is it viewed in the report?

A: Please just report the players in game. If you feel you need to send us more information, then feel free to send in a PQ.

---

Q: I had a question about something Mod Calm said in another surgery. He mentioned that recruiting new pmods will probably slow down now.

R: We are slowing down on pmod recruitment for a while so we can process all the new pmods.

Q(cont'd): So my question is, can I feel free to say that you aren't recruiting as many at this time? Or should I not say that?

A: No, we would rather you didn't say that.
Makoto D


27-Feb-2010 01:04:23
Q: I reported this guy who had an offensive name a while back, but the status is still pending, nor do I have any feedback on it.

A: You reported for offensive account name. This will not come into our queue to action. It goes to offensive names. And they have a *big* backlog at the moment. So it will take them a long time to see the report, hence why we asked you all not to mute for offensive account names. Don't worry, it will be actioned eventually though.

---

Q: In the Recommand a Player Mod thread, are their accounts looked into once or thrown in a list?

A: We check all of the names you put forward.

---

Q: I wanted to know how I found out which Element group I'm in. It's been forever and for the life of me I can't remember.

A: Check the pmod centre, then go to FAQ, then Player Mod QA.

D: If you had a name change, then it'll show your old name instead of any new name you had there.

R: I didn't realize; I will add that to my list to discuss with the team.

---

Q: With the focus for future Pmods being on community mindedness, does this mean that if a potential pmod is part of a community initiatve, they will have a better chance?

A: It does indeed. Though that will be only one aspect of what we look at. Unfortunately we can't tell you all of the criteria.
Makoto D


27-Feb-2010 01:04:39
Q: Why did we stray from [community-focused Player Mods] in the first place? We used to have monthly events like that, then they stopped - and people started hating pmods again. Time and time again I hear from players that they wish a PMod would talk to them.

A: I guess the answer to that is trial and error. We do our best to improve, and we will try out new things. If it worked out before, then with new ideas in mind, it should work better than ever now.

D1: Is there a thread to address this issue?
R: Look for a topic by Mod Jay on the forums in...*checks*...Player Moderator procedures.

D2: I would like to say that the player community has to realize that there are only about 5,000 PMods, and it's not like we deliberately avoid the community. It just happens with all of the worlds. and players.

D3: With the events, and voluntary participation, you might get pmods that want to go, you might get pmods that don't. Also, every time I go into a clan chat, a lot of players actually enjoy talking to me because I just...chat, and I never got the feeling that I was alienated from the community because I was a Pmod. To sum up, Pmods can definitely participate in these events, but if they're not terribly active then the community gets upset. I suppose it lends credence what was said earlier - there's ~6k of us and ~way more of them.

R: We only ask you do the best you can. We expect nothing Every player moderator helps in their own way.











































Plasma Ball1


01-Mar-2010 11:24:16
Australian Surgery
Monday, 1 March 2010
Mod Mark H

===
~Just The Facts~

Q: When can we expect the next epic Just The Facts?
J-Mods: Now that I'm back, I can start writing them again The other J-Mods were going to try and do it if they had time, I am assuming they didn't.

===
~EXP Weekend (weekend of the 12th of March 2010)~

Q: When you and the crew at Jagex made the decision about the XP Weekend were you guys aware of the grand exchange effects? What effect it will have on the economy?
J-Mod: It's not something I have had a personal hand in, but I will say that we wouldn't be doing it if we felt it would have a dramatic effect we have people to think about this sort of thing and make sure it's all balanced and during the XP weekend the production of items will be higher.
(EXP Weekend = Developer Blog "Save the Date"

===
~Dragon Bolt Glitch~

Q: Has Jagex fixed the dragon bolt glitch? (You turn 1 dragon bolt into 12 dragon bolts (e) )
J-Mod: I believe it has been fixed, yes.
P-Mod: Have the people been punished for abusing the glitch?
J-Mod: I couldn't say. I haven't been about for a month and don't know what's going on. We generally take action against people who abuse bugs, but we do need to gather evidence and such, so there you go.

===
~Grandmaster Quests~

Q: Future Grandmaster quests..., are they going to have higher consequences? I noticed Nomad was a bit tame in that section...
J-Mod: I honestly couldn't say. Being in CM we don't have much interaction with future storylines etc. Nomad was a different kind of Grandmaster quest (or so I think), it was more about the battle rather than the story. I know Mod Mark (lead designer) did a recent development blog on Grandmaster quests, maybe he talks about it there. But I sadly can't give you a yes or no answer. The guys who write quests and people like Mod Mark know what they are doing and are good storytellers.

===
Plasma Ball1


01-Mar-2010 11:25:04
~FunOrb~

Q: Why do FunOrb queries leave the CM department?
J-Mod: RS has it's own team and queries on the RS website. As I am not part of the FunOrb team I couldn't say.FunOrb has it's own team, RuneScape is big enough to take all our time sadly.

P-Mod: Do you know if there are any plans for a FunOrb P-Mod centre?
J-Mod: I don't, but will pass on the message to the FunOrb guys to respond to messages, etc.
Maskyn
Forum Mod


01-Mar-2010 19:08:11
Last edited on 01-Mar-2010 19:33:14 by Maskyn
Localised Surgery Minutes - Dutch Surgery (24/03)
¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯
-24th of February 2010: DK Surgery: Hosted by Mod Max W-
Localised Surgery Minutes Discussion thread: 142-143-11-59935728
Localised Surgery Minutes thread: 142-143-10-59935700

Scribed by: TechEngineer

NOTE: Localised Player Moderators procedures may be slightly different from the regular procedures in certain situations.

Items
¯¯¯¯¯
-Dutch Ask A Mod initiative
-Dutch QA teams
-P-Mod clan chat
-Problem with receiving Inbox Messages
-Reqs to become a P-Mod
-GE merch spam
-Dutch Account Review thread
-Localised P-Mod forum
-Dutch forum expansion

Dutch Ask A Mod initiative
¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯
J-Mod: Okay, I&#8217;d like to start with the VEM initiative (Vraag Een Mod). Can someone explain what this is about?
P-Mod: There is a forum thread in the Localised P-Mod forums about the Dutch &#8220;Vraag Een Mod&#8221; initiative, QFC: 142-143-26-60379166. This initiative is a combination of the English Ask A Mod and the Comm_Unity (take back Lumbridge) initiative. Like most of you know the Dutch worlds have lots of problems with rulebreakers, because there hasn&#8217;t been much mod activity. Only since a year we have full J-Mod support. Well, VEM want to host sessions occasionally in Dutch worlds where a couple of P-Mods will join a group of players to answer questions or to take part in a discussion. This could be everything, throwing snowballs, answering Mod questions or just get to know the players and to help them out. At this moment the primairy target is to be active in f2p Dutch worlds. Last Saturday we had a test session in w10 and it was very fun. There also is a thread in the (public) Dutch Event forum where you can find the times, QFC: 122-123-470-60421539.

[...]
Maskyn
Forum Mod


01-Mar-2010 19:08:26
[...]


Addition: Don&#8217;t you the question how to become a P-Mod there often?
P-Mod: That question was very common yes.
J-Mod: There is a cc for this, right?
P-Mod: Oh yea, there is a clan chat which will be used during a session. Vem Chat, I add people who want to join to the list. It&#8217;s a P-Mod only cc. But for all info, check the forum thread in the Localised P-Mod forum, QFC: 142-143-26-60379166.
J-Mod: Anyway, I think it&#8217;s very positive, so does Mod Aiko. Let us know how things go, then we can see if this will be a succes. Then we might help you ourselves.
P-Mod: That would be nice, although I first want to get things rolling with only P-Mods. After that a J-Mod could come by.

Q: But what&#8217;s the point of that cc exactly?
P-Mod: It&#8217;s just to keep in touch with each other during the session.
J-Mod: Ok, well I hope it will help a lot of people.

Addition: I think a Dutch version of Light Arcana could be interesting.
P-Mod: Isn&#8217;t &#8220;Mod Aiko&#8221; cc like that already?
P-Mod: Aiko is more of an open chat.

Addition: What is &#8220;Light Arcana&#8221; exactly?
P-Mod: Light Arcana is Ask A Mod Chat.

Opinions:
P-Mod: I don&#8217;t know if there will be enough player attention. But I do think so.
P-Mod: I wonder the same thing. Or if we have enough Dutch P-Mods to control it.
P-Mod: I think people would want to do this.
P-Mod: It could be interesting to look into this.
P-Mod: I would first make sure VEM is rolling, after that we could test some kind of Light Arcana.
P-Mod: Yes. But it is a nice idea for the future.

[...]
Maskyn
Forum Mod


01-Mar-2010 19:08:42
[...]



Dutch QA teams
¯¯¯¯¯¯¯¯¯¯¯¯¯
Q: I would like to discuss the Dutch QA (Quality Assurance) teams. You said you would look into this during last surgery. I think you did, because there are two QA groups now: Dutch Freshers and Dutch P-Mods. But only the new(er) P-Mods can be found here. Are you waiting with this on purpose until the changes in QA teams are done (which are announced by the English Community Management)?
A: It&#8217;s an idea which Mod Aiko will take care of. He might also make a group like that for the Dutch. But we haven&#8217;t made any final decisions yet.

Addition: QA teams were used to give feedback to P-Mods in the past. They are groups which you can find in the P-Mod Centre (Fire/Water/Earth/Air). Nowadays they aren&#8217;t used for this purpose anymore, but they&#8217;re still useful to group certain P-Mods. And the (English) Community Management said they will re-activate those groups, but there are still working on it.

Addition: Maybe a silly question, but where can I find that list?
P-Mod: P-Mod Centre at F.A.Q.s and then Player Moderator QA.

P-Mod clan chat
¯¯¯¯¯¯¯¯¯¯¯¯¯
J-Mod: I&#8217;d like to briefly say that my cc (Mod Max W) is the new mod cc.

Problem with receiving Inbox Messages
¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯
Q: I often read on the forums that they&#8217;ve sent inbox messages, but I never get those.
P-Mod: Maybe because you&#8217;re in another QA team?
J-Mod: It could be you&#8217;re not in certain usergroups or something.
P-Mods: A couple of days ago a message about unmodly behaviour was sent. I didn&#8217;t get it. I think it&#8217;s because I&#8217;m in the Dutch QA group. I sent a query about it last month and they said it was only sent to graduated mods. But now it&#8217;s been more than a month and I still don&#8217;t get them.
J-Mod: hmm ok, that&#8217;s strange.
[All new P-Mods seem to get no messages from the CM team.]
J-Mod: I will ask Mod Mmg about this.

[...]
Maskyn
Forum Mod


01-Mar-2010 19:09:04
[...]

Reqs to become a P-Mod
¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯
Q: What is the best way to answer the question &#8220;How can I become a P-Mod&#8221;?
A: It&#8217;s important to name a few things. 1) Account security, don&#8217;t tell your info to anybody and get a good antivirus etc. 2) Reporting. Do it while you are playing. It&#8217;s not about the quantity, but the quality of the reports. 3) Be community minded. It helps if you go to events. And just be a friendly and helpful player.
P-Mod: Or use quick chat: G E M S M 2.

GE merch spam
¯¯¯¯¯¯¯¯¯¯¯¯¯
Q: What about those people in GE who spam merch cc&#8217;s? Are we allowed to mute them, because 99% of them are autotypers.
P-Mod: Game related = no reporting. But you can for macroing if you think they use an autotyper, however, no mute.
P-Mod: Isn&#8217;t that stupid, everybody knows they&#8217;re bots. They should act faster and more directly.
J-Mod: Yes, I myself aren&#8217;t very happy either about that procedure. You can indeed often see they&#8217;re bots. But yes, it&#8217;s never waterproof. So unfortunately we have to use such a lame solution. I can change procedures, but in this case it&#8217;s about a common problem which affects all languages. If I would say: report or mute it would be unfair if an English person got muted by a Dutch mod. If it&#8217;s clear they offer you a rank by advertising, you can mute.

Dutch Account Review thread
¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯
Q: How long will it take before the Dutch Account Review thread will re-open? It&#8217;s been 3 months now and a lot of people have been asking me this question.
A: The problem with that thread is that it gets flooded with macroers. And most times they&#8217;ve been rightfully banned. So most times it&#8217;s just a waste of time for us to pay attention to that.

Addition: So that thread will stay closed and people can better make their own thread?
A: That thread probably just disappears. Then we can say with macro bans that they are really final.

[...]
Maskyn
Forum Mod


01-Mar-2010 19:09:44
[...]

Addition: Does this mean there are more stern requirements for bans?
A: No, that&#8217;s unchanged.

Localised P-Mod forum
¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯
J-Mod: Just a quick note from me. Some P-Mods aren&#8217;t used to check the forums often. I understand that people don&#8217;t want to check the forums often, but still I ask you to do so. Otherwise you&#8217;d miss important information.
P-Mod: If you could get those QA teams working, you could send important info also to the whole team.
J-Mod: Yes, but our mass messaging system is crap, so that&#8217;s why. I hope that if there will ever be a forum update, it will be easier to check it. I think it&#8217;s nonsense that we every time need to log in for that.
P-Mod: Otherwise everybody could read the mod forums.
J-mod: Yes, I understand the security, but you could also do that in a way that doesn&#8217;t require extra work. Encrypted cookies etc. </nerd modus>

Dutch forum expansion
¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯
Q: Have you tried before to ask for more subforums?
A: Yes, but for now the answer is no.

Awesome coverage from TechEngineer. It was very hard to keep up with the chat, you're awesome! ^_^
Maskyn
Forum Mod


01-Mar-2010 19:10:02
Localised Surgery Minutes - Danish Surgery (28/03)
¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯
-28th of February 2010: DK Surgery: Hosted by Mod Dansk-
Localised Surgery Minutes Discussion thread: 142-143-11-59935728
Localised Surgery Minutes thread: 142-143-10-59935700

Scribed by: Valcyra

NOTE: Localised Player Moderators procedures may be slightly different from the regular procedures in certain situations.

=======
Part 1
=======

Pmod: We have the new mini-game, where you will find a new guy, "Pikkemix." It is a very unfortunate name for an NPC. Are there any plans to change his name? That means roughly the same in both Danish and Dutch.
Pmod: If an NPC can have that name, it can probably not be reporable when players "Pik" or "Pikken" when you in the minigame have to find "Pikkenmix", so it is natural that people write his name?
Jmod: Okay I just checked it and it is not good. I'll have a look on it and tell my colleagues.

Pmod: Will help forum thread be read by you? I am thinking especially of the links on the forums and such, which should be removed. Sometime many weeks pasts before anything happens.
Jmod: The problem is that I am the only Dane here, and I work in unusual hours, it means that I have days off inbetween and therefore it may take some time (unfortunately). But then you can contact our F mmods. I appreciate what you send me - even though I unfortunately do not always have the opportunity to check it every day (I'll try to get my navian colleagues to look at the thread also)
Pmod: Thank you - we often use forums as a way to communicate with you So it's nice to know that it also beeing read.
Jmod: You can write things to me on our P mod thread, of course, thereby you also get other pmods views.

Pmod: I hope there will be more F mods, also I think that I see many threads with bad language there. But understandable when we only have one danish F mod.
Jmod: Yes it is really important that forum is a good place to be.

[...]
Maskyn
Forum Mod


01-Mar-2010 19:10:20
[...]

=======
Part 2
=======

Jmod: I'd like if we could get a little more activity in the Danish community. - More forum posts, arrangements, events, etc. - and yes as you know there are still many who do not know that we have a danish forum. Is it something that you would like to help and support?
Pmod: Could there be something with an advertisement in f2p Jagex in the top of the game - a f2p banner advertising for localized forums?
Pmod: Or there could be a commercial for all languages at the top of rs to change between the wallpaper we have now.
Pmod: Or the message of the week maybe, when you log in?
Jmod: Would you like to write all your ideas into our P mod thread?
Pmod: I'll take minites of the meeting - there you can see the things that have been mentioned here.
Jmod: Would be cool to get a little more activity everywhere ...
Pmod: What about a huge competition between all Danish clans and cc?
JMod: That sounds like a super cool idea! If you could paste the ideas in the p mod thread, and we could discuss them and then make a thread about it and put on events.
Pmod: I wont have time to this before sometime after June, but would very much like to help then.
Pmod: Must first see when I have my exams, but I can get back to you on the P mod thread.
Jmod: I'll make sure to advertise it on FB, Twitter, etc. If you have time, it would be cool if you can post some ideas.

[...]
Maskyn
Forum Mod


01-Mar-2010 19:10:31
[...]

=======
Part 3
=======

Pmod: One thing I was wondering, about our forum, can not quite remember the wording, but under the post with important info you write that players should not act as an F mod if they werent one, but at the same time you praise some who do, so I just want to hear what we have to relate to.
Jmod: Noone should not act as a F mod, but your welcome to help and focus on places wher things doesn't follow the rules. As you know sometimes mayme thinks are in a grey zone. But if you can help and write on the forum help thread or you can contact me or Bukkebruse.
Pmod: there are just so very many posts on the forum which is about to break any forum rules.
Jmod: yes I have received a lot about this issue about breaking the rules.
Pmod: think it would help much on the atmosphere on the forum if people just use the forum help thread, instead of posting in the individual threads.
Jmod: Yes, I could make a reminder about this in a new thread, if that is what you think - maybe players doesn't knoe that they should use the forum help thread.

The next meeting was planned to be Sunday 7th March 16 o'clock, Danish time.

Thanks to Valcyra for here awesome coverages of the Danish surgeries! ^_^















































Mog


01-Mar-2010 20:09:22
Last edited on 01-Mar-2010 20:14:13 by Mog
7:30 &#8211; Monday March. 1st
Host: Mod Cocoa
Minutes: Bonziiznob
P-Mod&#8217;s in Attendance: Approx 28

P &#8211; Player Mod
J &#8211; Jagex Mod
A &#8211; Addition

~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-

P (Non Proc) &#8211; Recently there was a bug that allowed people to duplicate d-bolts gaining tons of cash in the process... However, rumour has it that these abusers got banned for 9 days...and truth to this?

J &#8211; I can&#8217;t discuss the punishments of the bug abusers. I&#8217;m actually unsure myself. But I assure you we give correct punishments.

P &#8211; Anyways, that is the rumour going around in the community at the moment and I fear a lot of people might be willing to make the exchange of a 9 day ban for 300+ cash in return.

J &#8211; The bug is fixed now, so they can&#8217;t make a decision on that.

P &#8211; For the next time a glitch like this occurs people will remember that people got away with it and might be tempted to abuse the bug as well.

J &#8211; As I said before it&#8217;s a private issue between Jagex and the players. So I can&#8217;t discuss more than that.

~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-

P &#8211; The new oracle is coming..when?

J &#8211; It should be done soon, it&#8217;s on our to post list.

P &#8211; Oh, so maybe this week?

J &#8211; Maybe, but I can&#8217;t promise anything as it&#8217;s not my project.

~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-
Mog


01-Mar-2010 20:09:44
Last edited on 01-Mar-2010 20:11:00 by Mog
~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-

P &#8211; Many players seem to be getting very disrespectful of both p-mods and f-mods in and out of game. Sometimes J-Mods too.

J &#8211; I have noticed, yes.

P &#8211; Are there any plans to try and nip this in the bud?

J &#8211; Well, hopefully with the new direction we are planning, things will get easier for us all.

P &#8211; I live with it most of the time, but sometimes it goes a little too far.

J &#8211; Of course we want you to enjoy your Runescape time. Player > Moderator. We will always do our best to improve the visual side of moderators.

A &#8211; Mod Jay wrote a really good post on this and the direction that Jagex is working on. QFC: 8-9-159-60451246

J &#8211; It would be excellent if you all had some time to read the posts. If you have any questions about our new direction you should be able to find them in the moderator forums.

A &#8211; I think Jagex is already taking this step forward with the big ticket awards. This shows community involvement, Player appreciation and will hopefully change some views.

J &#8211; Well noted.

A &#8211; In the meantime, the Harassment and Share workshops offer great tools for dealing with disgruntled players in game.

J &#8211; Yes, another great pointer.

A &#8211; Reading does not help with hurt feelings

J &#8211; The forum information is very helpful. I agree that sometimes you need to experience it and learn but the information in general is still very helpful. You have every right adding someone to your ignore list, as a regular player does. If you ever need to chat we are always available via pq (personal query). We will even pop in-game sometimes, if we can.

~-~-~-~ Point to Ponder &#8211; Don&#8217;t take it personal ~-~-~-~

~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-
Mog


01-Mar-2010 20:11:43
Last edited on 01-Mar-2010 20:13:35 by Mog
~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-
P &#8211; If we&#8217;re going to be gone for a time, how far in advanced should we pq?

J &#8211; You don&#8217;t *have* to let us know, but if you feel the need too. There is no time preference.

A &#8211;I think if your going to take to the time to get involved into an initiative, like Light Arcana, or Mentor Help etc. That&#8217;s when it&#8217;ll be most ideal to pq your leave.

J &#8211; Light Arcana, Mentor Help, Rs Outreach are chats I visit often. Excellent communities.

A &#8211; And more to come with the new oracle

J &#8211; Indeed.

A &#8211; Also, if you might be logging into your account somewhere a distance away, it&#8217;s a good idea to pq it. I was told it might make Jagex think your account was hi-jacked if locations change.

J &#8211; We can easily monitor hijacking account activity, so don&#8217;t dear I wouldn&#8217;t want you losing sleep over it.

A &#8211; If anyone needed a little support, an ear, a shoulder could always pop into Mentor Help and have a chat or drop into Light arcana&#8217;s and pm any rank there.

~-~- (Bonziiznob and Serenityash offered p-mods to add them if they need advice or help) ~-~-

~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-
P &#8211; Can anything be done about the security of the clan chat, Mentor Help?
J &#8211; Read the forum topic &#8220;Mentor Help &#8211; Clan Chat&#8221;

~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-

Small banter afterwards. Meeting closed.

~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-
~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-~-

~ Bonzi
V R4ng3r V2


02-Mar-2010 20:37:50
Last edited on 03-Mar-2010 00:42:36 by V R4ng3r V2
&#8226; 2th of March 2010: 19:30 UK Surgery: Hosted by Mod Cocoa &#8226;

Player Moderator count: 12 present.

[Q] = Question.
[P] = Player Moderator.
[J] = Jagex Moderator.
[A] = Addition.
____________________________________________________________________________

&#8226; New P-Mod Oracle & P-Mod Centre &#8226;
¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯
Q: Sorry if it's a stupid question, I didn't read minutes for a few days. But what happened to the new Oracle?

J: It hasn't been posted yet, but I assure you it is being constructed.

A: Didn't I read that there were problems with the new Oracle and it might need to be worked over for a
couple of weeks yet?

J: Indeed, the Oracle is being constructed because it needs updating. As I said yesterday, I have no eta on when. But it's being constructed as we speak.

Q: Any news on a new P-Mod Centre?

J: We are working on it, it's going to be nice and shiny. We will keep you updated.

Q: Will the new Oracle allow us to mute autotalkes at the Grand Exchange? [the level 3 bots].

J: I can't discuss changes, you will just have to be patient.

&#8226; Mod Cocoa leaving the team &#8226;
¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯
Q: Is it true you're leaving the team soon?

J: I was supposed to leave last Friday for they extended my stay for another three weeks.
V R4ng3r V2


02-Mar-2010 20:37:53
&#8226; Getting advice - from where? &#8226;
¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯
Q: Ok, I am brand new and you guys been on the road a lot longer...I have found loads of places to jump to for help when I need advice...on a situation...just wanted to ask...From experience, what's the best and fastest way to get immediate advice when you need it? Thank you.

J: Righto. You've the PQ System via the P-Mod Centre. You can send a ticket directly to Jagex. You have "Mentor_Help" where other P-Mods can assist you. You have several topics around the Procedures forum that can often help you through some situations. You also have "P-Mod Emergencies" which is a sticky in the P-Mod Procedures forum. Try to keep the tickets for urgent matters.

A: You can also add P-Mod Mentors to your list. Regular P-Mods as well.

J: As I said yesterday, adding each other is an awesome way to keep in touch. You can often get advice from each other.

&#8226; Staff Impersonating names &#8226;
¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯
Q: Has there been a change in the trend in creating Staff impersonating names?

J: You mean Iviod? Itiod?

P: Nope, more like rnod.

J: Yea, it's all being looked at and sorted. It's not easily changed, so it takes time to sort through it all. Feel free to let us know if you see a name like that. PQ is fine.
____________________________________________________________________________

That's all. Thanks to Mod Cocoa for hosting and all P-Mods present.
V R4ng3r V2


03-Mar-2010 00:48:51
Last edited on 03-Mar-2010 00:49:06 by V R4ng3r V2
&#8226; March 3rd, 2010: 00:01 USE Surgery: Hosted by Mod Cocoa &#8226;

Player Moderator count: 10 present.

[Q] = Question.
[P] = Player Moderator.
[J] = Jagex Moderator.
[A] = Addition.
____________________________________________________________________________

&#8226; The letter 'M' in the P-Mod crown &#8226;
¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯
Q: Mod Calm said [before the sticky] that using the letter 'm' in the P-Mod crown was against the Rules because it gives us a 13th character. However, the sticky says it's fine?

J: It's, as long as you don't use it to spell the word "Mod" or something offensive. It was a misunderstanding.

&#8226; Asking for accounts &#8226;
¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯
Q: I know we are supposed to report players for asking for accounts. The question is if they ask
and say they were hacked, we still report right?

J: Yes. However, keep in mind that you don't *have* to report anything, we trust your judgement.

&#8226; Staff Impersonating names &#8226;
¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯
Q: Have seen some players making their names like Titod Jamex and such, using 2 t's and an I to form word Mod. Reportable?

J: If you feel that there is a name that needs to be checked, you are welcome to send it to us via PQ. From the Moderator Centre. Well, we are looking into it, and will eventually have them names filtered out but it takes time, and is not easy to change so soon.
V R4ng3r V2


03-Mar-2010 00:49:29
&#8226; Discussion of bugs &#8226;
¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯
Q: Is it OK to talk about a resolved bug?

J: Depends on the content of your question.

P: Well, for example, the recent bug abuse issue. I was really curious as to what happened. Why were people banned? But was worried that talking about it was against the Rules.

J: That I can't discuss. Talking about it on the forums is kinda against the Rules. But within these walls is fine, but like I said earlier to other P-Mods. I can't go into detail.

A: If someone asks us for detals on what items were affected by the bug and how it was reproduced, are we OK to talk about it after it has been resolved?

J: Don't tell them lol. Don't want to spread the word even more.

P: What's the harm after it's done?

J: If you look at it from our point of view...

A: Anything learned in the past will eventually be used again in the future. Could be with different things.

J: Never discuss bugs even if they are resolved. 1. Anything from the past or any minor details. Can be used to find new ways to get through our systems. So we want to keep it as low as possible. Meaning, not advertising what happened. Also, it's bad for our publicity if you think about it.

&#8226; Revealing P-Mod status on the forums &#8226;
¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯
Q: So you know how P-Mods can't say how we are Mods on the forums and all. What happens when another player mentions it? Like, "Liz is the P-Mods she should know lol."

J: Let us know and we will check it out for you.
____________________________________________________________________________

That's all. Thanks to Mod Cocoa for hosting and those P-Mods present.
Louiellen
Forum Mod


03-Mar-2010 04:53:22
US-West Surgery by Mod Lorenzo: Partial Raw Transcript (Sorry guys, I was late)

P: What do i do with offensive words that the filter doesn't censor?

J: Report them?

P: I've had a few ppl pull me aside lately to tell them to me. They're trying to help

J: Oh I see, ticket them maybe?

P: On war of legends, if someone says something like 'issues about bugs'. Can we use them if we want, because it is a bbeta.

J: I'm not 100J: but i'd say find and report good. abuse bad.

P: Can I address ticket to you? I don't wanna send a list of swears to some poor unsuspecting jmod

J: Yea its fine

P: Is there anything that can be done about autotyper merch clan advertisers in the ge?

J: Have we not covered this before?

P: I'm not sure, this is technically my second surgery lol. I tried reading through stuff. But I didin't get everything x.x

J: Oh sorry ok.

P: I'm f2per so ge gets spammed a lot, sorry if its repetitive =/

J: Ge auto spammers.

P: They should be treated like normal bots

J: Indeed, macroing.

P: I'm really happy that jagex is trying to break new traditions. Especially this big 24 ticket scheme. One of the "requisite" is community involvement.... How can that be judged, lol. That means one of the strongest candidates are pmods/fmods themselves...lol

J: That may indeed be the case, im not sure tbh. as i'm not judging it lol. I'm sure it will be judged fairly

P: Well some people are panicking cus they don't know what glitch this is and some fear they did it on accident.

J: As always, only those who abused a bug will be affected. Not those who stumbled upon it. But feel free to tell anyone who ask, if you have further concerns. Then ticket Poppy.
Plasma Ball1


03-Mar-2010 11:32:32
Australian Surgery
Wednesday, 3 March 2010
Mod AC

===
~Next Update~

Q: What update would cause the servers to be shut down?
J-Mod: Well, we have a couple of major updates.
P-Mod: Are they content related?
J-Mod: One, I can't say for now. There should also be an engine update, to help resolve some issues we've had since new rendering modes were added?

P-Mod: Does this fix the middle-click?
J-Mod: I don't think that's targeted here.
P-Mod: Will it ever be fixed?
J-Mod: It's possible, but that's one I would have to ask about.

P-Mod: How many hours till the update?
J-Mod: I don't have an exact time unfortunately but based on past releases, possible 3-4 hours. I think it would be ready by then.
===
~Jagex's Affiliates~

Q: I know it's ok to talk about recognised fansites, does it also apply for Jagex's affiliates?
J-Mod: Yes, should be ok.
P-Mod: In the forums as well as in-game?
J-Mod: That's ok too as they are listed on our site.

===
~Glitch~

Q: How long was the glitch that people got banned for, in the game?
J-Mod: It was around for a couple of days unfortunately.

===
~Distributed Denial of Service attack~

Q: If someone admits to ddos'ing (Distributed Denial of Service attack - floods the IP so you lose connection, often used on webservers) someone, should they be reported under 'breaking real life laws'?
J-Mod: Yes, it's definitely an encouraging rule breaking offence!

P-Mod#2: If someone asks for your Ventrilo server info, etc, don't give that, 'cos they can steal IPs from that.

===
~Max Cash~

Q: Why is the max cash 2,147,483,647 bil?
J-Mod: Java limitations.

(Fact: 2,147,483,647 (or 2^31-1) is the highest number that it is possible to store in a 32-bit signed integer in the Java programming language.)
Maskyn
Forum Mod


03-Mar-2010 19:42:36
-3rd of March 2010: UK Surgery: Hosted by Mod Cocoa-
Surgery Minutes Discussion thread: 8-9-396-58949571

Approximately 22 P-Mods attended.

Mod Cocoa: 12 AM Surgery is cancelled

Offensive Names
¯¯¯¯¯¯¯¯¯¯¯¯¯¯
Q: What do you answer to people who ask questions about the borders for offensive/acceptable display names?

A: If the name is offensive then advise them it's not a suitable name

Q: There are certain names where you do not understand that they are offensive before having it explained.

P-Mod: I'd tell them if they have to ask about it, it's likely not acceptable.

A: Feel free to send in a Private Query (PQ) if you are unsure of a name.

P-Mod2: Why can't we report offensive names if they don't speak out loud or trade?

A: Because it would cause a lot of incorrect reports to be sent in. Also, if someone has an offensive name, and you happen to miss the chance of reporting it, then it is more than likely that someone will report that person in the future. You can also report the name via PQ if you feel it is urgent.

P-Mod3: There is also a reportable names thread in Club Mod (QFC: 101-102-616-59820570)

---

Short surgery, just one round of questions. Busy day at Jagex HQ. ^_^












































Serenityash


04-Mar-2010 21:06:07
surgery 4march 230pm est
led by Mod Cocoa
pmods- 19

sorry for delay in this coming up - hope i did it okay - first time - and my capture thingy didnt work right

Question - wanted to know how they released display names etc and were certain names available

answer - several names have been released due to being dormant for a long time - names that hadnt been used in several years were released - also would not have the time to check on a name.

2. Question - started putting up a suggestion on sticky notes of updates etc
Answer- was told to send a pq

3.Question- pmod was concerned of security of account of several - when logged out for night rebooted comp then had home page ready for login - - come to find out pmod was logged in lobby and didn't do it as she was sleeping.

Answer- please report to bug/tech forum and send pq- as this is serious and we need to know about this.

4. Question - how long does it take for a sign besides name to change
Answer - depends on the age of acct and length you have had name

5.Question- saw someone using QC said he had 9 cons - wondering if he should report as it should be 10.
Answer - send in a pq with this
addition - player mightve come from rs classic and there was a way to have 9 cons

6.question - problem with players changing their names to similar names and using bad language and breaking rules
Answer - nothing at moment to do but they are aware and working on it

7. what is farm bust weekend
Answer - read blog on xp weekend


secretary - noob elite farmer or aka cookielady -serenityash
Glimmergal
Forum Mod


06-Mar-2010 03:09:25
Us Eastern Surgery
March 5th-2010
Hosted by Mod Jon H
18 Pmods Present
===
(Jmod)-What does everyone think of the new game front end?

(Replies)-Awesome-Totally amazing-Likes all the updates-Nice.

(Jmod)-Don't forget to add all this feedback in the recent updates forums by the way

(Question)-These spam-bots at the grand exchange I report under macro bot use, but will we be able to mute soon?

(Answer)_ As it is game related we cannot mute them, as to how it stands at the moment.

(Jmod)_And I don't think there are any plans to change that *but*, I believe Andrew has been looking at this issue recently.Hopefully (no promises) there will be some future changes to the chat system to do something about it. In the mean time feel free to report for macroing but they shouldn't be muted. We don't issue offences for game-related text. The definition of spam is "non" game related.

(Addition)-A kindly reminder also about being at riots and reporting spam there. If a riot is going on best not to be there, and if so do not report anything related to the riot.

(Jmod)-Yeah, riots are a bit of a waste of everyones time really, I wouldn't bother if I were you. We certainly don't pay attention to them here. But if people see Pmods there, it prpbably only encourages them.

(Addition)-If we have been asked to come because of a problem, are we allowed to go?

(pmod)-It's your choice, but with riots it's best to stay away.

(Jmod)-Your allowed to go, your a player first after all, but it's generally best if you don't go. If someone is worried about a bug, they should send in a bug report. Your Pmodly presence is not going to help with a bug, it's the report that is the important bit.

(Addition)-I say, there is no such things as riots in rs, it's not as if we can toss bricks thru windows, overturn cars or burn down buildings and mug innocent passers rofl. But that lets people know you don't take them seriously.
Glimmergal
Forum Mod


06-Mar-2010 03:15:16
Cont.
==
(Jmod)-That's if your asked by a player to go along. Don't go to the riot scene itself just to belittle them obviously.

(addition)-If it's a riot such as 6/6/06 one "Fally massacre", we can go there to mute people telling others how to use it? Along with the usual reports.

(Jmod)-I would say any attention is undesirable tbh. Anyway I think that is a very special/unusual case, game breaking bugs are (fortunately) incredibly rare. Honestly it's so unlikely, I don't think it's worth basing a whole general plan on.

(Question)-I have seen an incredible increase in the use of offensive acronyms in public chat & player character names, are those reportable? Question over but there is a part 2.

(Jmod)-Well ask part 2 as well then

(pmod)-It's not related.

(Jmod)-Short answer is don't report just because you see a acronmyn. Even if you read it and expand it in your head to something rude. At this end we do not consider it to be offensive language so it would be a waste of a report. In display names is a little bit of a special case, no harm in reporting using the display button if your not sure, we can then send it to our offensive names team who will apply their own procedures to it.

(Question)-I was also wondering what jagex thinks of the player moderators using the "M" in there pmod crown to spell something?

(Jmod)-Last I heard if they are changing it to anything like "oderator" Jeff or "od" Bob, then it's a nono. If they want to change it to "ontana" Joe or "iley" Cyrus or something, then we really do not care.

(Question)-Is it appropiate to answer a players question if mods can suggest pmods?
Glimmergal
Forum Mod


06-Mar-2010 03:17:03
Cont.
==
(Jmod)-Simple answer is that any player can make an recommendation, including pmods. A pmod recommendation does not mean that the candidate will be selected though. They will still have to undergo all the same checks as if we found them out of the blue, or if we received a recommendation from a different player, or from themselves even "are you community focused".

(Question)-When you log in it says f2p 5000 hours, does that mean our game time is limited?

(Jmod)-It's a very rough number, it basically means that if you were going to max every free skill and every quest, it would take you around 5000 hours. Obviously there is wiggle room there depending on efficiently you train ect. It's a back of the envelope kinda figure really

06-Mar-2010 18:42:11
The contents of this message have been hidden
Plasma Ball1


08-Mar-2010 12:51:26
Last edited on 10-Mar-2010 10:18:53 by Plasma Ball1
Australian Surgery
Thursday, March 4 2010
Mod Ac

===
~Change of Address~

Q: In a couple of weeks I'm moving houses, so I will be accessing this account from a new IP Address. Is these anything I need to do to let you guys know or is it ok? Don't want to scare you guys when this account is accessed from a new IP.
J-Mod: It's fine, we can add a not to your account to say this is the case.

P-Mod#2: Somewhere it tells you to update with your new home address too.
J-Mod: Yup.

P-Mod#3: What if I was to go on at work and at a home PC? But not in-game at work, just on the forums. I used to play from many PCs, shouldn't be a problem?
J-Mod: It wouldn't really matter as such. It will only really matter if the account is somehow compromised.

===
~Soul Wars Autoers~

Q: Is Jagex aware of the large number of soul wars autoers? I even see levels 120+ autoing. Most of them are pures though.
J-Mod: We're aware of such activity, though as always, if you notice it particularly we'll always appreciate reports and tip-offs.

===
~Recent Bans~

Q: The permanent bans that were made this week were for botting mostly or the arrow glitch? Or a mixture of alot of things...
J-Mod: It was for the bug abuse. (Arrow glitch)
Plasma Ball1


08-Mar-2010 12:59:05
Australian Surgery
Friday, 5 March 2010
Mod AC

===
~Contact Us~

Q: A person asked me for Jagex's e-mail address, I referred him to the Contact us Forum. What they want to know should be in that forum, right?
J-Mod: Technically, pretty much.
Plasma Ball1


08-Mar-2010 13:00:04
Australian Surgery
Monday, 8 March 2010
Mod AC

===
~J-Mods Entering Michinima~

Q: Has anyone at Jagex tried to create a video for the Michinima Contest?
J-Mod: No we're exempt.

===
~New Oracle~

Q: Any news when the new oracle will be released? It was tagged as "new one soon" for quote some time.
J-Mod: An Oracle is on the cards, but I don't have a timescale.
Yupa Tetohmu


08-Mar-2010 20:32:02
____________________________________________________________________________
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---------------------------------08 March 2010, UK Surgery, hosted by Mod Jon H---------------------------------
____________________________________________________________________________
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Q: When you open the note tab, write a new note and put in <img=0><img=1>, press enter&#8230; And then edit the note, something magical happens. Img=2 and img=3 works as well, but hardly as interesting.
A: Interesting. I guess that&#8217;s got something to do with how those are displayed. I&#8217;m not sure it&#8217;s anything to worry about, it&#8217;s just slightly interesting.
P-Mod: Yeah, might be best not to go spreading it around in public. Even though it seems to be completely harmless. It only shows in edit mode &#8211; until you type. Then it reverts back to text. 0-3 are the only ones though. 2 crowns and 2 quickchat icons.

Q: In new distraction, why are we forced to train certain ways?
A: Um, I genuinely don&#8217;t know very much about game design decisions, what do you mean?

Addition: In the Shattered Hearts sticky page 137 has Mod Maz answered a bit to that. And asks for ideas on how to add more methods or whatever.
J-Mod: There you go then. Protip: Maz is amazing, listen to whatever she says. Because she knows what she&#8217;s doing.
Yupa Tetohmu


08-Mar-2010 20:32:21
Last edited on 08-Mar-2010 20:33:39 by Yupa Tetohmu
Q: When the cc update is eventually released, will it help us with the cc spammers?
A: Honestly don&#8217;t know, sorry. We&#8217;ve asked for P-Mod only cc I think, but we don&#8217;t know if they can do that.

Q: How long does it take to graduate from fresher status? I&#8217;m going on my 7th week I think now.
A: Seventh? Sounds like a lot, hang on. Ok, Poppy is checking this out now. She says it&#8217;s done.

Q: Any idea if names like [&#8230;] will be free?
A: Can&#8217;t comment on specific names, sorry. Keep checking it every so often I guess, more names may become available with time.












































Yupa Tetohmu


08-Mar-2010 20:32:54
Last edited on 08-Mar-2010 20:34:09 by Yupa Tetohmu
Q: Why is in the Pq when you direct it at a J-Mod and it gets &#8220;passed on&#8221; I barely ever get a reply after the passed on? Does passed on mean deleted?
A: All incoming P-Mod tickets go into the same C M queue. And we get whichever one is at the top. If it&#8217;s addressed to a specific staff member, then the staff member who gets it will send that person an e-mail with the contents of the message. So they will definitely *see* it, it&#8217;s just I guess sometimes you don&#8217;t get a reply?

Addition: Sometimes I send a query to the Dutch team and they say there&#8217;s an error in the system, so we have to tell them on forums we sent them a message.
J-Mod: Well, the thing is the system itself has a retarget function, so when we load the queue, what we *should* see is any queries that have been individually targeted to us *first*. Not by mail, actually the query remains open and we can reply directly to it. But that doesn&#8217;t always work so we do the mail thing instead as at least you know a mail will always get there. The trouble is that it then means going in and starting a new query &#8216;thread&#8217; to reply and sometimes I guess we don&#8217;t always get around to doing that. I know I&#8217;m guilty of that sometimes. Wheareas when the query is still open, you *have* to reply because you can&#8217;t get to another one until you do&#8230; Neither way is perfect.

Addition: Would it be possible for us to get the &#8220;reply&#8221; button in pq&#8217;s you&#8217;ve answered?
J-Mod: Get it turned on by default you mean? Not sure, system changes and generally pretty difficult to get pushed through tbh. I generally turn it on manually when I send messages.
Yupa Tetohmu


08-Mar-2010 20:33:12
Q: When will the new oracle be up to read?
A: We wrote it then things changed here, so it needs some revision. So &#8220;when it&#8217;s done&#8221; basically. Sorry I can&#8217;t really be more specific than that at this time.
P-Mod: *sigh* The old one isn&#8217;t always very specific.
J-Mod: That is kinda deliberate actually. Without wanting to get into a big debate here (we haven&#8217;t time) it is related to the fact that you are volunteers. If we give you too specific instructions it can cause some issues. But anyway, as I say that&#8217;s a discussion for another time.
P-Mod: As a fresher I just wish for a little more guidance, that&#8217;s all.
J-Mod: I do see what you mean, but hang in there. I&#8217;m sure common sense will get you a long way tbh.
P-Mod: I don&#8217;t find reporting hard, but I find it hard to apply a mute, scared to do that.
J-Mod: As they say: &#8220;if in doubt, report without.&#8221;
P-Mod: You&#8217;ll find that your mute stick fires blanks for the first 4 weeks to help get you used to it.
J-Mod: Yeah, that&#8217;s also true. Or longer than 4 weeks sometimes eh. (sorry)
Plasma Ball1


09-Mar-2010 12:22:54
Last edited on 09-Mar-2010 12:23:22 by Plasma Ball1
Australian Surgery
Tuesday, 9 March 2010
Mod AC

===
~"Bought a plane"~

Q: What's new since yesterday? Bought a new convertible?
J-Mod: Bought a plane
P-Mod#2: Great, we are making trips to Cambridge.

===
~Mod Impersonating names with characters~

Q: A IVIod and lvlod styled names that are reported at the account names thread, how long does it usually take for the forced rename?
J-Mod: It's tough to say. It really depends on the workload the team have. Though I'm not 100% on their schedule and process. Some cases recently have been seen to within 1-2 days.

P-Mod: Aren't J-Mod: impersonating names "prioritised" by the offensive name team?
J-Mod: I would say no more than names that may seriously offend.

===
~Profanity in Dutch~

Q: What is the procedure when confronted by people cursing in Dutch?
J-Mod: Report without a mute if you are not sure. But if you know it would be reportable if it were to be translated into English (or you speak Dutch) then report with a mute.

===
~Names after controversial political figures~

Q: What do we do with names named after controversial political figures? (example, "I love Hitler"
J-Mod: If they're that controversial and it influences a report, then we'd probably take action too. Often offensive names are used for in-game offensive behaviour.

===
~Name changing once a month; too lenient?~

Q: Do you think the once per month renaming capability for members is too much lenient? We've encountered many players having a decent name, then renames it to something offensive.
J-Mod: The problem is, it gets to a point where we may be punishing players if the time is extended. Even then it doesn't guarantee a bad name won't be chosen. I'm currently satisfied with the idea repeat offenders will be blocked from name changing for a year, though personally, I think it would be punishment for those who don't offend if we put too many restriction on.
Plasma Ball1


09-Mar-2010 12:23:52
~Wine Glitch~

Q: I reported a bug last weekend, concerning a certain skilling method I was wondering will the players be informed about a fix, so I know when I can use that certain method again? Or other players who experienced problems with it.
J-Mod: Hmm, there have been a couple recently. All I've known of were resolved. What was it?
P-Mod: I made like 9k unfermented wines, and only 5k turned into wine. The others just simply disappeared. My cooking level is 99.
J-Mod: I haven't heard of this one. I'll send a message to the bug team on this though...
Maskyn
Forum Mod


09-Mar-2010 20:21:07
-9th of March 2010: UK Surgery: Hosted by Mod Jon H-
Surgery Minutes Discussion thread: 8-9-396-58949571

[NP] = Non Procedural question

Around 20 Pmods attended.

[NP] Minutes
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Q: What does taking minutes mean?
A: Taking minutes means taking notes, so that people who weren't here can read about what was said.

Q: Where does 'minutes' come from btw?

P-Mod: Minutes: Because meetings usually last hours

War of Legends mods
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Q: Is the developer team going to add mods to War of Legends? Or are they still pending on that decision?

A: No idea, I don't have anything to do with WoL, sorry.

Some discussion went on about why Mods on WoL would be necessary. Mod Jon H replied all of this needs to be raised with the WoL staff, as the CM team is completely separate from it.

Mod-like names
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Q: There is a player with 'lwl' in front of his/her name, and it looks like a crown. Is there any need to report of it?

P-Mod: There's also a lot of 'lvlod' and 'od'

A: I would put the names in the offensive names thread in the P-Mod forums, that way we can get our offensive names staff to take a look at it rather than commenting on specific examples as the offnames team has their own procedures anyway. (QFC: 101-102-616-59820570)

P-Mod2: Won't an in-game report work? The system is back online, right?

A: Yeah, you could report for offensive name using the Report Abuse button.

P-Mod3: In the case of the 'Mod' imitating thing, you could also report for staff impersonation.

A: That is true, yep.

P-Mod4: Will there be changed in name change in the future that will not allow those names?

A: Good question, but I really can't say.

P-Mod5: Some mods use 'lvl' before their name, is that ok?

[...]
Maskyn
Forum Mod


09-Mar-2010 20:22:04
[...]

A: It would really depend on what name they have chosen and why. I wouldn't want to say a general 'is allowed'/'isn't allowed' because every situation is different.

Mentor: 'lvl' or other letter combinations used to form an M, if used to make the word 'Mod' or 'Moderator' are not acceptable. No matter if it's done by a Mod or non-mod. That would be very reportable.

For more info, check 'P-Mod naming confusion' in Procedures: Quick find code: 8-9-469-60446486.

Dutch mentor
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Q: Are there any Dutch mentors? Asking for a P-Mod friend.

P-Mod: 'Kortjakje' is a Dutch mentor, the only one. There are also the Localised P-Mod forums btw.

Kingly Implings item scamming
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Q: With the new kingly implings being traded and sold, I've noticed a lot of people saying they have been scammed by people switching the kingly for zombie implings. But they are saying they're selling kinglys. I have told the people asking me to report it, as it's item scamming - although I'm not sure. Is it correct?

A: Sounds right to me.

P-Mod: Typically we report if the scam happens, since trades can be seen now.

A: Yeah, we can see in the snapshot if any trade has taken place.

Q: But they do have an extra trade screen to verify their trade.

P-Mod2: You can send the names in on Information Share, so that staff can take a peek at the potential scammers.

A: Do they actually look very similar? Just thinking it might be worth sending it in as game feedback. Wouldn't want to do it on the public forums though... Hmm... As it would give people ideas on how to scam.. Maybe send a description in a PQ and we can pass the details on? A graphic tweak may solve this, like the leaf bladed spears.

[...]
Maskyn
Forum Mod


09-Mar-2010 20:22:35
[...]

Mentor Help clan chat
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Q: I think last week someone leaked it to public in a crowded place... And then we got tons of spammers. Any planned changes to make it Mod entry only? Like the P-Mod room.

A: I think there is a plan for a P-Mod only cc. Not sure what stafe it is at, so no promises. But I know it has been suggested here.

P-Mod: What would be the appropriate action if we saw someone leak the cc in public?

A: Report without a mute, let us know in a PQ I think.

A: "When in doubt, report without". That way we can decide if they need to receive an offence if they need to receive an offence. Whereas if you don't report at all they definitely won't get any offence, nor will there be evidence of the incident saved for us to look at in the future.

And those were today's UK Surgery minutes
TMW Shadow


10-Mar-2010 00:55:08
Last edited on 10-Mar-2010 01:13:19 by TMW Shadow
(First minutes taken. Hope it's clear any thing in () are my comments or to clear things up)
0:01 GMT Surgery
10 March 2010

Q- Just wondered if there's gonna be an update on the exp festival?
A- Lol I can't discuss possible updates. Any information that can be given out will be posted up or put in a new post

Q- Does Jagex have or plan to partner with Sony or Microsoft for potential RS intergration with the PS3 and 360?
A- Lol also couldn't say

Q- Will the news thing be posted soon with info on the weekend? (extra xp weekend)
A- I couldn't say, you will just need to keep an eye out.

Q- Any idea when the new oracle will be posted up on the forums for the freshers? :O
A- Soonish Shadow. The final touches are being added

Q- Would it be possible to get a pause button for our chat scroll?
A- You could post up a suggestion.

Q- Any plans to use google wave for communication at Jagex?
A- :s I couldn't say.

(Theme of "Can not answer" questions today? )

Q- With the xp weekend, and lots of resources gathering going on, we are seeing some tempers flaring over fighting over spots besides telling people to world hop.. Whats best answer?
A- Lol that is one option. Maybe just say, everyone has a right to be there and it is obviously going to be busy because of the weekend. Oooo singing may help!

Q- Is Poppy in atm? (everyone loves Poppy =D)
A- Yup, Poppy is in although a little busy. (Which is why Poppy owns, always workin =D)

Q- Is there *any* chance the 06 party can be rescheduled? (Because its the same weekend as xp weekend)
A- It may be postponed for quite a while if it doesn't happen then. I think we will hold it anyway, it is only an hour. If people do just want to get xp then they will be able to attend the next one We ARE going to hold more of them ^_^

Q- (About the fresher graduation party timing, I missed the exact wording lol)
A- That was organised for the Australian time zone. More fresher parties will be held for the other time zones
TMW Shadow


10-Mar-2010 00:56:55
Q- I have a noob account where I mistyped the birth year um... What's the best way for him to speak/hear? Like is sending the parental consent form the only option?
A- That is the only way I'm afraid, the quicker you get it organised the sooner chat will be back to normal

Q- Am I allowed to bring a date to the grad party?
A- Lol of course, ANYONE is welcome (So no shop talk guys o.o)
(Comment: "Kathy is taken I think" XD)
(2nd Comment: First part is supposed to be only the Freshers, so no Non-Mods. 2nd part is public.)

Q- Poppy said today in the MH CC that Mod Liv will be popping in there a few times, but I havent seen her yet, so any ideas of when she might come? :O and the reason too I mean, Cocoa pops in a few times, but is there any *reason* behind it?
A- She is on early shifts for a while but then will be back on nights so any time in the day lol. Coming into the CC? We like going into the CC There really is no other purpose then to say hi and make sure you're all okay. (So woot they love us!)

Q- Walk or kick?
A- (Sorta obvious lol)
TheRoohster
Forum Mod


10-Mar-2010 21:19:03
Last edited on 10-Mar-2010 21:31:34 by TheRoohster
UK Surgery
Wednesday, 10th March 2010
Hosted by Mod Cocoa
Around 40 P-mods were present.

Today&#8217;s surgery was slightly different , as Mod Cocoa asked the opening question then everyone discussed the topic.

MC = Mod Cocoa
PM = Player Mod

MC: Soon, I will be posting a thread called &#8220;C.A.N. D.O. menu".
Basically, it&#8217;s a thread for you to post your ideas of events to run with the RS community.
For example, &#8220;Meet the Newbies!&#8221; Moderators spend 15 &#8211; 20 minutes going to Lumbridge and greeting all the new players &#8211; answering questions, being friendly.
What I would like you all to do is think of some ideas you would like to add to the project; think up your own events, and &#8220;CANDOs.&#8221; Does anyone have some ideas now?

PM: How about posting the events on the home page?
Such as &#8220;mods will be playing &#8216;x&#8217; minigame... a monthly event playing FOG or something, so players know we will be there?&#8221;

MC: Something I can look into.

PM: How about a calendar of events posted, like a sticky page?

MC: That sounds like an excellent idea.

PM: There is also an RS Outreach thread that could be utilized, or just the events thread in General.

MC: Indeed, we&#8217;re looking to promote popular and well used chats = RS Outreach, Light Arcana, Adbusters (examples) with new ideas that you guys will bring forward.
We should get some new Clan Chats around, create some mini communities

PM addition: Adbusters may not be a great choice as it&#8217;s by invitation for non-mods.

PM: Is it possible to link from the homepage directly to a specific thread on the forums? If so, then perhaps at least a link to a main thread outlining all the events, or better yet, the calendar idea with direct links to any threads with specific events.

MC: Yep, wrote that down

PM: Another idea might be a scavenger hunt &#8211; have P-mods and possibly a J-Mod hiding with clues. It&#8217;s a fun interaction. We did it before and it was smashing.

(Continues)













































TheRoohster
Forum Mod


10-Mar-2010 21:21:05
(continued)

MC: I agree, hide & seek events are always a blast!
I feel once a week would be too much, though.

PM: Also, Mrs J has been doing clue scrolls in F2P, and that&#8217;s been awesome.

PM addition: I can help with that, had a clue scroll event in my clan, it&#8217;s really cool.

MC: Written down the ideas so far.

PM: Re. The meet the newcomers thing... won&#8217;t that be hard, as there are many F2P worlds, and many level 3s out there... not all new.

MC: Yeah, but just an idea and something one of you might like to take?You could do it once a week and pick different worlds each week.

PM: have a world dedicated to these ideas and label it thus? Or at least 2 or 3 worlds?

MC: That&#8217;s an idea we can discuss, yep Keep all these ideas in your minds, as we will want you to post them when I move the thread.

PM: We need to have members meet &#8216;n&#8217; greet events too. I have talked to many new players that don&#8217;t want to go to F2P worlds. But I like the idea of dedicated worlds for events.

MC: Yes, I agree, we need to ensure we are spreading ourselves out between all audiences. If we decide to go with that idea we can post up a world vote. That comes later though.

PM: How about training tours? Give them an idea of where best to train?

MC: Excellent idea!

PM: We could hold any or all of these events on lesser used worlds to encourage folks to use those severs

PM addition: There&#8217;s a group called &#8220;Global Newb Project&#8221; that does that &#8211; not a Mod group, just normal people who help new players. Maybe we can join forces?

MC: Yes! I support that Clan Chat and have attended a few of their events.
That would be awesome if some mods checked it out. Mod support is something we want to focus on.
Anyone who wants to check out the project, it&#8217;s run by &#8220;Skelly0wner, the CC is &#8220;A newb drive&#8221;

(continues)
TheRoohster
Forum Mod


10-Mar-2010 21:23:48
(continued)

[Surgery goes onto a different topic]

PM: There&#8217;s currently a glitch in game - using the &#8216; allows you to bypass the censor. Just wondered if you guys were aware of it?

MC: Have you sent in a bug report?

PM: Not yet, just heard about it.

[Back to original topic]

PM: Isn&#8217;t all this guiding going to take the challenge out of the game? I thought Jagex were going for a more adult feel? I enjoyed exploring and discovering things myself.

MC: Good point, maybe just give hints & tips and show the basics. We should keep this in mind when creating the events.

PM: Are we also looking at events for WOL and FO? If so, will we have separate CANDO threads on those forums? Some teaching events for those may go over well.

MC: I&#8217;m sure they would love it. If people want to go ahead and plan things on WOL/FO forums, be our guests

Right, I hope this meeting has opened some ideas. You can go and think about them some more then have them ready to post and discuss

PM: Can we have more surgeries like this, and have them on the schedules, so everyone with ideas knows to come?

MC: You only have me for two more weeks, but I will do my best to get some more time for it.

(Mass cries of &#8220;Don&#8217;t leave, Cocoa!&#8221

---------------------------------------------------------------------------

At this point, Mod Kathy PMed me, instructing me to mention "purple carrots" to Mod Cocoa.
Much hilarity ensued!
Slaze


11-Mar-2010 04:16:36
Last edited on 11-Mar-2010 04:29:25 by Slaze
03:30am, US West Surgery - Thursday, 11th of March 2010

Hosted by: Mod Lorenzo
Moderators Attended: 8

A- Addition
P- Player Moderator
J- Jagex Moderator/Answer
Q- Question
~ Breaker between questions of the same topic

Please tell if something needs to be changed, or added and I will make any changes needed.
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Name Changing - Moderator Impersonation
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Q: I have a friend who has named himself &#8220;itiod dan&#8221;, and of course it&#8217;s all lower case except for three letters (ITIod dan). So the name actually says "Mod", I advised him that he should change it but he was reluctant. He said that he had asked a Moderator previously and received no answer, and he has had the name for five days with no problem so he thought it was okay. I said he should change the name anyway as someone may report him for having a name which impersonates a Moderator, is this correct? The use of ITI to make M constitutes the same as typing Mod?

J: For sure, if I saw it I would pass it off to the team for sure.

P: If I saw someone with something like that should I report them, or advise them to change it.

J: It is up to you, definitely advise them to change it and possibly report them.


The New Lobby System
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Q: When someone is &#8220;forming&#8221; and they have their account in the lobby, does this add time to your adventure log?

J: Good Question, I am not sure to be honest however I would guess it probably doesn't.


[Continued Below]
Slaze


11-Mar-2010 04:17:10
Last edited on 11-Mar-2010 04:35:41 by Slaze
[Continued from Above]


Name Changing - Bug?
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Q: Recently I changed my name and recently after I logged in it created duplicates of my name on the friends list of everybody who knew me. One of the duplicates remained as my old name and one with my new name. Unfortunately for most of them their friends&#8217; lists were full, this meant the new name couldn't be added to their friends list but the old name remained on their list. The old name doesn't display when I am online, or that my name has changed.

J: Did your friends report the issue as a bug?

P: Not that I know of, should I just encase? This seems to be only happening to Moderators.

J: May as well it couldn't hurt.


Double experience weekend - Assisting
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Q: When we "assist" on the double experience weekend do we gain the bonus amount of experience?

J: I don't think so.

-

That is all for todays US West surgery. An enjoyable small surgery, with a small amount of questions.

&#352;Íãzè - SoulsFayt
Plasma Ball1


11-Mar-2010 10:50:17
Australian Surgery
Wednesday, 10 March 2010
Mod Ac

===
~Lobby~

Q: What are the rules in regards to leaving the computer while in lobby? I've just been asked by a few friends about it recently, "you should log out when you leave the computer".
J-Mod: The lobby is different, it's not as if this is training without being at the computer, though if the player will be away for a long period of time. Perhaps it's better to log off. If they feel someone may use the PC, it's also best to log out.
Louiellen
Forum Mod


11-Mar-2010 10:52:21
Australian Surgery: Mod Calm: Raw Transcriptions:


P: I'm forgetful, when did the "remember: anything said in this room" reminder got released?

J: I have no idea, does it matter really? lol

P: This place could use a redecoration

J: Lol

P: Can we put in a suggestion to get the room redecorated?

J: I was gonna say, tell me what the difference between the two.

P: Long term mods do remember this. When Pmod times were still published, we got more info than just the number of pmods. The news included the number of demods per week. As well as the break down of the reason for demod: Like account security, resignation and etc. Is it possible to get those info back and get published in jtf? This will help restore the confidence of pmods, that jagex does demod unworthy people.

J: I don't think that the reasons for demods etc. are really appropriate for the news. That's a private matter for jagex and the mod in question. A lot of mods know each other and word would get around that 'x' was demodded. And then it would be obvious who the reasons were referrring to in news. So again, I don't think it's fair.

(mod calm: well, this is my first hour back in the office after nearly 2 weeks off. So I'm just I'm catching up on everything myself)

P: 'everyone' welcome back

J: It was very nice thanks I lazed around for ages, I don't think I got out of my jogging bottoms yesterday

P: Since the change of stance from being ingame "police" to mostly rolemodelling. I think the term moderator for the abbreviation "mod" does not fit already. Maybe change the meaning of the term "mod" itself as mod(el). Since that's the primary thing we do anyway, to rolemodel.

J: That is something we are looking into, but it won't be a decision we take lightly.

P: For example, "Ingame mod(el)" and "forum mod(el)"

J: I shall pass your suggestions along

P: Change to "nice shiny people who likes silver muffins!"
Louiellen
Forum Mod


11-Mar-2010 10:52:53
Last edited on 11-Mar-2010 12:17:41 by Louiellen
J: Ommm, My mum gave me a whole load of blueberry muffiins when I came back, so good. Homemade. P:droolsP: I can't say I throw my muffins at the wall to check they are good. Makes me not want to eat them, lol

P: A couple of days ago, a member of our cc got cought in the scam of inv to goto a hacked site by a supposed... Jmod (impersonator) and got keylogged. Subsequently, his account got hijacked. The hacker then come to the cc tried to pry info from the cc members. Question: How often is this occuring, and whats jagex doing about it. (thought its a better subject than muffins)

J: Well, unfortunately there isn't much we can do.. Account security is your responsibility. We tell you that jmods have crowns. We tell you not to go to 3rd party sites. What more can we do... At some point, there just needs to be a level of common sense.

P: Ok I was involved in that incident the other day. And I noticed that the prefixes for the names always start with jag m, and then another name. Is there any way to have that banned from acc creation process? To stop them creating such names.

J: We don't really want to ban prefixes like that just because some people use it wrong. There are loads of good names that can be created with that prefix. It isn't fair to add it to the filter.

P: sounds like a lame excuse about the names I reccon

J: We can't babysit. We have given ample clarification on this. Anyone under 13 is restricted to qc, so can't be harmed by this scam... Anyone older than 13 should be able to read the rules, and understand them fully.

P: There's thousands of kids under that age playing for sure.

J: There is nothing we can do about that. If they lie about their age at account creation, we can't do anything. We aren't going to ask for proof of age for every account.. It isn't reasonable or practical.

P: Lol, my kids hasle me all the time... "dad i wana play rs"

P: Anyway, is it happening a lot calm
Louiellen
Forum Mod


11-Mar-2010 10:53:11
Last edited on 11-Mar-2010 12:17:56 by Louiellen
% It happens every now and then, i wouldn't say it happens a lot. Most players are well aware that such things are scams.

* I haven't been in wol long enough to encounter a jmod there. Do you guys have a gold crown ingame there, when talking?

J: No we don't have them in wol.

* Even the jmods?

J: Even us, we don't have pmods in wol either... There's no need for them.

* Has there been any talk on updating the rules in the runescape database?

J: Updating the rules is complex thing. We are constantly looking at updating them, but it is done a little bit at a time.

* In rs & fo, all reports we send goes to cm team. Is that the same on wol? or it goes to general player support?

J: We don't have pmods in wol, so they will go to core support for wol. Not for rs and fo, pmod reports come to cm.

* Few weeks ago, I noticed oracle saying new one soon, still haven't got a new one.

J: It's coming.... Just be patient.
Yupa Tetohmu


11-Mar-2010 20:04:16
Last edited on 11-Mar-2010 20:06:42 by Yupa Tetohmu
____________________________________________________________________________
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---------------------------------11 March 2010, UK Surgery, hosted by Mod Kathy ---------------------------------
____________________________________________________________________________
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Q: Not really a question, but I think the schedule thread isn&#8217;t up to date. It says the emote interface is disabled in the P-Mod Room. Yet here we are, doing emotes.
A: Hrm, it will be updated.

Q: I recently had a message from you that was addressed to [&#8230;]?
A: Error with the system. You were meant to get that message. It just addresses 150ish messages to the same mod.

Q: Anything we can do again about multilogged spammers? Player bob1, bob2, bob3 all the way to bob10 spamming at the same location, at the same time?
A: Can send the accounts in a Pq and they will be checked. For the actual spam, report as normal. If you think macroing, then report for that. And the ignore list of course.
Addition: It&#8217;s game related spam.
J-Mod: Then just use the ignore list and if you think they are auto-typing, report for that.

Q: What&#8217;s the difference between disruptive behaviour and spamming?
J-Mod: Hrm, usually disruptive behaviour is spam. Why do you ask?
P-Mod: Well, why does it have a separate category for reporting? Since normally spam would be reported under offensive language?
A: Because players may come across behaviour that is disruptive that isn&#8217;t spam. All reports that come into us will come as offensive language. Of that type I mean. So disruptive behaviour, spam etc. It is to help people reporting find the right category, we then take action for what has happened.
Addition: Disruptive behaviour includes your basic spam, but if the context is offensive or inappropriate, then you use offensive language as the report.
Yupa Tetohmu


11-Mar-2010 20:04:29
Last edited on 11-Mar-2010 20:05:41 by Yupa Tetohmu
Q: I understand you guys are looking into a cc that would allow only mods in it, much as this room only allows mods (finally!!!). Another requrest then. Could you ask them to also make it such that you can disclude mod chat in such a cc from reports, so that we can openly discuss confidential mod things and guidelines therein?
A: That is something I will pass on to be looked into. It would help if reports are made.
Addition: And ask them to disclude anything said in here from reports too.
J-Mod: Will do.

Q: With the latest message about the AAMC initiative&#8230; Does that mean the Oracle will be ready and out soon?
A: It is having final touches etc. I couldn&#8217;t say an exact date but it will be soon..ish. Everyone on the memberlist for AAMC was sent a message asking if they still wanted to be active in the initiative.

Q: I was asked by Poppy to write something up for the Oracle and a new initiative&#8230;Social net. What is Jagex&#8217;s approach to the new initiatives that are coming? Will they be more active in them or just making more options?
A: Social net has been added to the Oracle and new initiatives will be added as time goes by. Will probably wait for really new ones to make sure they will survive.
Addition: I&#8217;ve made a public thread for all those wishing to check up on Social net.
QFC 90-91-935-60549962

Q: Will Mod Cocoa&#8217;s C.A.N.D.O. thread be up soon?
A: It should be soon. Also making sure everything is ready for it.
Addition: Will it be stickied in Club Mod?
J-Mod: Not sure of the location. It will be stickied somewhere&#8230;










































Slaze


12-Mar-2010 01:28:57
Last edited on 12-Mar-2010 01:40:44 by Slaze
00:01, US East Surgery - Friday, 12th of March 2010

Hosted by: Mod Poppy
Moderators Attended: 14

A- Addition
P- Player Moderator
J- Jagex Moderator/Answer
Q- Question
~ Breaker between questions of the same topic

Please tell if something needs to be changed, or added and I will make any changes needed.
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Forums - Calender Application
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Q: Is there any chance we could get a Calender application on the forums for events?

J: Which forum? Do you mean like the one Aljosa used to run?

P: Anywhere. I mean an actual calendar with a drop down menu displaying the users local time. As well as having the ability to convert all event times to the local time of the person viewing the application.

J: I will mention that to Mod Howes. He is Mr Events you see, as is Lorenzo. A Calender would be really helpful. Thank you.


Forced Name Change
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Q: Does a forced name change affect your record negatively?

J: Not at all.


Name Change - Cooling Down period
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Q: Do you always have to wait twenty eight days after changing your name?

J: Yes, unless we ask you to change it beforehand in which case it will be instant. Well, instant as in as fast as the quick draw of Steve.


[Continued Below]
Slaze


12-Mar-2010 01:30:23
[Continued from Above]


Mentor Help - Closed Chat
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Q: While the current "Mentor_Help" is great for those of us new to the system, I can't help think it would be better as a closed channel.

J: We would love for it to be closed, but with only the ability to add 200 names to the friends list and with over 200 Moderators joining per week, it wasn't possible to keep it closed.

P: They can't restrict the channel so it only allows Player Moderators to join?

J: That is what we are pushing for.

A: For the new members of the team may I suggest if you haven't already, pull a few names off of the Mentor list. That way if you have a question or a problem, you are not dependant on the clan chat to find them.

J: That is a really good idea, new Moderators take heed.


Double Experience Weekend
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Q: Is the weekend double experience for the full day?

P2: It slowly decreases as you play.

J: There is only so much double experience you can get. As we don't want people making themselves sick over too much experience, not sleeping or eating so it is made to reduce as you gain it. That means all of the "2006" Moderators have no excuse not to party! This weekend is a new thing for us and if it goes well, expect more things like this in the future.


Upcoming Event - Teasers/Promotion
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Q: For the Forum Moderators wanting too, is it okay for them to plant teasers in certain threads on the forums? Some of them really want to.

J: If you think that will be good promotion. As long as it doesn't derail threads and upset players it could be a great way of promoting the event.

P: Secondly, is there any chance that we can get some messages sent to the Moderators message centre to let them know about it?

J: Of course, ping me a message right now letting me know exactly what you want it to say and I'll send it.


[Continued Below]
Slaze


12-Mar-2010 01:31:07
Last edited on 12-Mar-2010 01:43:48 by Slaze
[Continued from Above]


In-Game version of the Oracle
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Q: Is it possible that instead of having so many forum threads, we have an in-game version of the Oracle? Sort of like an advisor, where we are able to type in our questions and if it&#8217;s in the database we get a reply?

J: That would be quite difficult I think but we can use the town crier to do that as he needs an update. The player moderator centre is getting an update too, so you can have that in a separate tab while you play.


Recently sent - Bug Report
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Q: I had a question about a bug report I submitted today about lending items, I am just wondering if you were aware of it. An item still shows after it has been requested back.

J: The bug reports go right to the bug team but if you have report it, they will be aware of it.

-

That is all of the US East Surgery for today.

&#352;Íãzè - SoulsFayt
Slaze


12-Mar-2010 10:33:15
Last edited on 12-Mar-2010 10:43:43 by Slaze
10:00am, Australian Surgery - Friday, 12th of March 2010

Hosted by: Mod Calm
Moderators Attended: 7

A- Addition
P- Player Moderator
J- Jagex Moderator/Answer
Q- Question
~ Breaker between questions of the same topic

Please tell me if anything needs to be changed or added.
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Mentor_Help Advertisers
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Q: Just wondering about the people who are advertising the "Mentor_Help" clan chat. Would it be appropriate to report those people without a mute so that you are aware of who it is advertising the chat?

J: You can do but I would never mute for it.

P: Oh neither would I. However I just had a couple of people ask me what to do so I replied "report them without a mute for disruptive behaviour&#8221; this way Jagex can see who is advertising the chat.

J: Okay, Cool.


Double Experience weekend
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Q: It says two different times on the double experience weekend, Mod Fnord says 12GMT and the blog says 12CET. We'll find out soon I guess and there'll be a posting on the webpage?

J: The double experience weekend will start at 12 GMT.

A: Will there be an indication that the double experience weekend has started? Will we fly into the air and complete a action, or will it be like other updates having the timer and post on the front page?

J: Nope, as far as I'm aware there won't be a post.

A: You should write a post, especially since the blog is off the screen and people don't necessarily go onto the recent updates forum. Whack the fnord until he complies!

J: It is out of my hands really, last I heard there was not going to be an announcement but that may change.

-

That is all for todays Australian Surgery!

&#352;Íãzè
Plasma Ball1


15-Mar-2010 12:58:28
Australian Surgery
Monday, 15 March 2010
Mod Kathy

===
~Autotypers~

Q: Why will you not tell us what your "permanent" solution to autotypers is?
J-Mod: It is being worked on. We can't release information on future updates, you know that. We know what an issue it is and it is a priority to fix.

===
~J-Mod Guidelines~

Q: We mods have guidelines to report/mute, as for you J-Mods, do you have guidelines to work with to help you decide what action to take once we send in the report?
J-Mod: Yes, we have our own guidelines and your guidelines mirror them as closely as possible. We also get to use context and judgement.

===
~Backward offensive names~

Q: Do you look at reported offensive names backwards? (eg, "renotsnikcuf" or "xeslaro6"
J-Mod: Yes, lol. We know what players try to do sometimes. The lengths players will go to.

===
~Merchanting Clans~

Q: Is there any way we can report/mute merch clan advertisers? Any loopholes?
J-Mod: You can report for macroing if you think that they are using an autotyper. But no, there aren't loopholes. Currently they shouldn't be muted.

---

P-Mod#2: What about if they're offering money to you when you join to make you join?
J-Mod: It isn't enough to give a mute.

P-Mod#3: I've seen a free party hat offered.
J-Mod: Report without a mute. We can then take action if needed.

P-Mod#4: One clan was advertising their item as runite ore and saying it would go up to 70k which is not possible, therefore a scam.
J-Mod: Can be reported without a mute. We can add one if needed?

===
~Prioritised Reports~

Q: As P-Mods, we have priority reports. Are reports with mutes prioritised more than reports without, or are they the same?
J-Mod: Because the queue is a priority and they get actioned quickly, they will come in at once. The priority will always be the worst offences if that is what you wanted to know.
Yupa Tetohmu


15-Mar-2010 21:03:03
____________________________________________________________________________
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-------------------------------- 15 March 2010, UK Surgery, hosted by Mod Calm --------------------------------
____________________________________________________________________________
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Q: I have a friend who has been modling since the end of January and haven&#8217;t graduated yet.
A: Yeah, I&#8217;m aware of a few missed mods, don&#8217;t worry, Poppy will take care of them tomorrow.

Q: About offensive names&#8230; Since mods have a mute option, can there be an option to automatically reset names? I met this player called [offensive name]. She said she was hacked and can&#8217;t change her name back for 30 days. I did report her, but it takes a long time for the reset.
Addition: There is a &#8220;Name Changed?&#8221; sticky in the Contact Us forum, where you can direct them to post if they got hacked and got their name changed.
A: Offensive names have a big backlog at the moment so I cannot guarantee it will be dealt with very fast. There&#8217;s nothing we can do about that.
P-Mod: Well, I am just wondering if it is possible to give mods an additional option to reset names.
J-Mod: No, never going to happen, sorry. You guys are not there to report/mute/change names, you&#8217;re there to have fun. If you see something that needs dealt with, report it and let us deal with it. Don&#8217;t worry about it after that. Just move on.
P-Mod: I know, I&#8217;m having fun, but that poor player is not.
J-Mod: I understand that, but that&#8217;s what J-Mods are for. J-Mods deal with that sort of things and worry about it. You guys shouldn&#8217;t be worrying about it. Just highlight the issue to us and move on.
Yupa Tetohmu


15-Mar-2010 21:03:18
Q: How long will it go after a name is reported?
A: Everything but offensive name reports are reviewed within an hour or so. Like I said earlier, offensive names have a backlog and it&#8217;s huge. I can&#8217;t tell you when they will get to their reports.

Q: Will we be getting feedback in general as a group about good vs poor reports per month?
A: No, probably not. Like I said earlier, you guys shoudn&#8217;t be worried about reporting. Just report when you need to and then forget about it. We&#8217;ll pick it up with you individually if there is a problem.
Addition: Reporting is to be done when you know there is a major problem. We are here to play and protect this fine game. Yes, offensive names are a problem. Report and give the headache to Jagex. They have the tynol bottle next to them.
J-Mod: ^^

Q: Is there a backlog because there are so many offensive names?
A: Just so many reports. You guys don&#8217;t see the backlog on normal snapshots, because you&#8217;re used to yours getting actioned very fast. Community Management don&#8217;t deal with your offensive name reports. So they go into the normal queue&#8230; Which is huge.
Yupa Tetohmu


15-Mar-2010 21:03:50
Last edited on 15-Mar-2010 21:05:56 by Yupa Tetohmu
Q: About cc advert spammers, like merch clans or zmi especially.
A: You can mute for game related spam in cc, but not public chat.
Addition: I hate the spam but never know if it&#8217;s autotyping bots or what.
J-Mod: You can&#8217;t prove that, so you can&#8217;t mute it. Please see our numerous posts and minutes on this.

Q: In the new F2P dungeon, I ran into something that allowed players to spawn the new level 20 NPC as much as they want. Is it meant to be so and what should I do about it if I see it again?
A: Yeah, we know about that. It&#8217;ll be dealt with later in the week, it&#8217;s not a huge issue.

Q: J-Mod: Well, now I have a question.
P-Mod: You have to raise your hand, Calm.
J-Mod: *Raises hand.*
P-Mod: Yes Calm?
J-Mod: I was wondering what you guys are doing with events recently. I want to get some regular P-Mod only events going.
[Scriber: lot&#8217;s of reactions and suggestions here, couldn&#8217;t possibly record them all.]
J-Mod: Push all these Surgeries and Q&A and Ask A Mod stuff out of your heads. I want to do events that are fun. Like, run around like a headless chicken. Clan Wars perhaps? I want to do events just for mods, that mods can have fun at, and that have absolutely nothing to do with reporting rules or anything procedural.

Discussion summary:
New thread will be made by Jiblix in P-Mod Community forum about P-Mod only events. Go check it out at QFC 58-59-770-60591234. Mod Calm wants to host a stealing creation tournament. He also wants to set up an event calendar, but that takes time. He hopes you&#8217;ll post your ideas on Jiblix&#8217;s thread and participate in the discussion about fun events there. QFC 58-59-770-60591234.
Slaze


16-Mar-2010 11:06:48
Last edited on 16-Mar-2010 11:15:40 by Slaze
10:00am, Australian Surgery - Tuesday, 16th of March 2010

Hosted by: Mod Kathy
Moderators Attended: 12

A- Addition
P- Player Moderator
J- Jagex Moderator/Answer
Q- Question
~ Breaker between questions of the same topic

Please tell if something needs to be changed, or added and I will make any changes needed.
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Private Message - Without adding the Player
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Q: As you may know some Moderators like to leave their private chat open/on. Are you guys planning to add an option to reply to players without having to add them first? (EG. Another player messages me and they aren't on my list than I am able to press "Tab" to reply)

J: I can pass on the idea for you, however me passing on the idea doesn't mean it will happen.


Account Sharing - Piloting
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Q: I had an interesting discussion with a few players in a clan chat today about Account Sharing. They claimed that "Account Sharing" would also be if you log onto your account, not telling the Pass/Word to anyone and letting your friend complete a difficult quest. So my question is would it?

J: Well we can only go from our own records. If it is from the same computer and there is no suspicious activity they would need to admit it for action to be taken, but that IS against the rules.

P: So can another friend actively play on the account even though you are sitting next to your friend when they do the quest?

J: That isn't allowed. Even if your friend is trying to help, but as I said they would need to say so in-game for action to be taken. (Plenty do)


[Continued Question & Surgery below]
Slaze


16-Mar-2010 11:08:11
Last edited on 16-Mar-2010 11:14:43 by Slaze
[Continued from above]


A: People use the code pilot me, but I can't really report as they won't admit to it. They just keep saying "Pilot me please".

J: That isn't quite enough at the moment however I will pass the information on though.

P: Can't pilot me also mean guide me through a quest?

J: Yes, this is why we can't take action. It may help us check insecure accounts. Pilot could also mean like the taxi service as well. So it would really only be for making accounts secure at the moment.


Multiple Clan Chat - Suggestion
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Q: Would you guys ever consider having a feature with the clan chat where you are able to be in more than one chat at a time. Maybe something similar or isn't it possible?

J: It has been suggested and already passed on.


Surgery Schedule - Daylight Savings
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Q: Just wanting to know the surgery schedule, will it be the same since we have daylight savings?

J: it will be on the same times mentioned, so they will shift by an hour when daylight savings occurs. We will put up notices to remind people and the surgery thread will be updated in the near future. So keep an eye out for that as well.


Mod Kathys Job - Is it all it&#8217;s cracked up to be?
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Q: Do you honestly like your job?

J: I love my job! It just keeps getting better.


Runescape Classic - Macroing/Use of bots
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Q: With Runescape classic re-opening in April is there a chance that there will be some sort of Moderator support? Currently the rule breaking is out of control.

J: How do you mean? There are Player-Moderators in classic.

P: I've seen a few but I&#8217;m mainly talking about the bot situation. They are very obvious, you simply close a door and they walk in circles for hours on end.

J: That would be dealt with separately and currently the priority is dealing with Runescape bots.


[Continued on the next Page]









































Slaze


16-Mar-2010 11:10:08
Last edited on 16-Mar-2010 11:11:58 by Slaze
[Continued from previous page]

Trading Bots - Beer
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Q: Do you know about the bots that try and sell items at random places? Such as Castle Wars.

J: Nope, I am not aware of that, then again I don't work in the macro team. Why?

P: There was one in Castle wars approximately two weeks ago trying to sell free beer.

J: Free beer wouldn't be such an issue. If you think it is a bot than you can report it for "Macroing and use of bots".

A: Not sure if the Macro team do know about it, but Plum Nutty made a post about beer bots in procedures awhile back. She spotted them on World 1/3 at the Varrock Blue Moon inn.

J: Okay, I can dig up that thread and check it out.


Forums - Free-to-Play posting requirements.
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Q: As you know the requirements for free-to-play members of the community to post on the forums have decreased over time. Personally I believe this is great as it brings a larger audience to the forums, however do you believe it will decrease more in the future? And saying that would you than consider increasing the Forum Moderator team to cater for the growing number of forumers?

J: We are looking to lower the requirements in the future. However I can't say what the future holds for the Forum Moderator team.


Player Moderators - The estimated number
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Q: How many Player Moderators do you guys plan to have for the game?

A: We don't have a set amount.

-

That is all for today, Another great surgery! ^_^

&#352;Íãzè - SoulsFayt
Slaze


17-Mar-2010 10:46:08
Last edited on 17-Mar-2010 10:46:57 by Slaze
10:00am, Australian Surgery - Wednesday, 17th of March 2010

Hosted by: Mod Kathy
Moderators Attended: 8

A- Addition
P- Player Moderator
J- Jagex Moderator/Answer
Q- Question
~ Breaker between questions of the same topic

Please tell if something needs to be changed, or added and I will make any changes needed.
¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯

Underage player - Reporting
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Q: While I was waiting for the meeting, I jumped to another world to meet with a friend. Out of the blue came a person telling me he could "own me", so we went to the duel arena to settle it. He lost the duel and kept repeating that he owned me. After a while he started to say that I eat "Poop" and drink "Pee". So at this point I asked him, "How old are you?" and he answered twelve and a half. In this case am I supposed to report with or without a mute?

J: Definitely report. However it would depend on the context whether a mute would be needed, as we check the reports soon after they are sent in anyway.

A: I would have added him to my ignore list.

J: That is always a good idea! In this instance if the person was reported we would restrict there account so that they can only use quick-chat. Than the account owner would be required to send a form in to either say that they were joking or get permission from parents/guardians to talk.

[Continued Below]
Slaze


17-Mar-2010 10:49:35
Last edited on 17-Mar-2010 10:50:41 by Slaze
[Continued from Above]


Player Moderator registration - Public Forums
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Q: At what point do you believe would be crossing the line when discussing Player Moderator registration on the public forums. How do you determine what on the public forums is confidential information and needs to be hidden. (EG. Talking about URN, admitting to becoming one)

J: We know that it happens a reasonable amount. The threads/posts are usually hidden by any passing Forum Moderators and then we deal with whatever the issue is.

P: Lately I have seen a few and reported them, and I was wondering some get hidden while others don't. Whats the critical piece of information that determines whether the post is hidden or left for the public to see.

J: Any discussions of becoming a Player Moderator should be hidden. If it isn't than it can be reported on "Forum help" and we can check it out.

Thread Name: Forum Help
Quick find code: 103-104-15-60403524


New Message alert - Logging onto the forums
¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯
Q: This may be a system suggestion, however I am not sure. When we login to the game we get a "Notice/Alert/Flag" if we receive a new message in our message centre. Could we have the same thing when we are logging onto the forums?

J: I could pass the idea along, Although we would hope if you came to our site you would pop into the game.


UK Pre-Paid cards - Usable in different countries?
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Q: Are prepaid cards bought in UK valid to give elsewhere as presents?

J: No, they can only be used in the UK due to the exchange rates and money in different countries.

-

It was an enjoyable small surgery! Hope you enjoyed reading. ^_^

&#352;Íãzè
Slaze


18-Mar-2010 04:53:15
Last edited on 18-Mar-2010 04:58:34 by Slaze
03:30am, US West Surgery - Thursday, 18th of March 2010

Hosted by: Mod Lorenzo
Moderators Attended: 8

A- Addition
P- Player Moderator
J- Jagex Moderator/Answer
Q- Question
~ Breaker between questions of the same topic

Please tell if something needs to be changed, or added and I will make any changes needed.
¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯

Note interface - Using Codes
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Q: Recently a friend asked me this question and I couldn't answer him due to not being positive of the answer. He asked if using notes and typing things such as "<Img=0>" or "<Img=1>" is against the rules. I tested it and it freaked me out a little.

J: What does the img do.

P: It stands for image. When you go and edit it, it displays a player or Jagex moderator crown depending on the code you entered. However you can't do anything with the image.

J: If you can't do anything with it then I don't see a problem with it.


Status of the Bug Reporting forum
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Q: What is happening to the bug reporting forum? Is it getting revamped, or is it considered obsolete now?

J: We have stream-lined the process so there is only need for one location rather than two different locations.


[Continued Below]
Slaze


18-Mar-2010 04:56:38
Last edited on 18-Mar-2010 04:57:51 by Slaze
[Continued Above]

Reporting Interface - Multi-logging
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Q: I was wondering why the multi-logging tab has been removed from the in-game reporting interface.

J: We have a system in place to deal with this rule rather than having people report it.

A: So I am correct in telling players that it is against the rules to have multiple accounts logged in, even when on separate worlds?

J: Yes. This would be considered against the rules; however you can play Funorb, WoL and RSC on another account while playing Runescape.

A: It is against the rules to be logged in to more than one account on runescape at a time, even if they're on separate worlds or one account is a member while the other isn't. Only one account, per person is allowed to be logged onto the game at the same time.


Big Ticket Draw
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Q: With the "Big Ticket Draw" coming up, how are you going to be picking the names? Do you use a huge novelty hat with a million entries in it? Is it computer randomization? Or do you just throw the millions of entries at a window and whichever sticks is the lucky winner.

J: We have a huge hat!


Local Advertisement
¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯
The first of the "Player-Moderator only" events is this Friday! If you would like to participate with your fellow Runescapers/Team Members visit the thread below for the details.

Thread Name: P-Mod Only Events
Quick find code: 58-59-770-60591234

-

A great small surgery with Lorenzo! Hope you enjoyed reading the minutes.

&#352;Íãzè
Plasma Ball1


18-Mar-2010 10:57:21
Australian Surgery
Thursday, 18 March 2010
Mod Jon H

===
~XP Weekend~

Q: Will there be another 2x XP Weekend again?
J-Mod: I don't know anything definite, I wouldn't be surprised if something similar would happen in future but I guess we will need to review the data from the last one decide if it would need any tweaks or adjustments, and so on. So I can't really say.

===
~P-Mod Reports Thread (Procedures Forum)~

Q: The P-Mod Reports thread at procedures - is it alright to submit names which are unfairly banned/suspected to be so?
J-Mod: Good question actually, I don't see any harm in it myself. I just wouldn't promise that anything will come of it, and we wouldn't be able to comment back to the person making the report so we wouldn't be able to tell you why the name had been changed. But I think you could go ahead and let u
Yupa Tetohmu


18-Mar-2010 20:53:10
Last edited on 19-Mar-2010 15:02:18 by Yupa Tetohmu
____________________________________________________________________________
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--------------------------------18 March 2010, UK Surgery, hosted by Mod Cocoa --------------------------------
____________________________________________________________________________
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J-Mod: Right, as usual I want to discuss events and C.A.N.D.O. Looking at the recent events posted, I&#8217;m amazed. So many good ideas coming forward and can&#8217;t wait to see them in action.

The &#8220;C A N D O Menu&#8221; is an event project. You moderators can come up with ideas for evens and run them in the community. Had some wicked ideas so far&#8230; Runescape Olympics, World Cup, Pest Control, Battle Champions, Pie Eating Contest, World Werewolf Cup. Lots more coming in.

Not sure if some of you have noticed, but after last night we decided you can post a discussion thread in Club Mod for your event planning. Title it.. &#8220;Can do: event name here&#8221;. You can get advice from other moderators, plan it fully. Then post your updated version on my menu. Once an idea is finalized we will talk about posting it up for players.

P-Mod: 1 thread for all?

J-Mod: Nope, a thread for each idea. If it&#8217;s your idea, you post it. Unless you hand it over to someone else. Listed under &#8220;new projects&#8221;: 101-102-909-60602124 for those that are new to this.

That was all for today.
Louis6321


19-Mar-2010 10:40:58
Friday 19 March 2010
Australian Surgery (10:00 Forum Time)
J-Mod: Mod Jon H
P-Mods attended: 8
----------------------------------------------

P1: If I sit here scribing is it going to log me out after 5 mins?

P2: No - not in the P-Mod Room

J: You might want to move your camera every few minutes or so just to ensure it doesn't log you out.

-----------------------------

P1: In my first few weeks as a mod I have been hearing a lot about these "jag m" people, 3 people in less than a week :-S. One of them gave me a site... and I was wondering... what shall I do with it? Give it to you guys or leave it? And if you want it how do I give it to you?

P2: What is jag m people?

P1: They are scammers that work through the tetralink servers posing as jmods.

P3: If you want to report the website there is a sticky thread in the contact us forum - Report Scam Websites
Any posts there will be automatically hidden.

P4: Basically the way they operate is to get people to visit these sites where a "Remote Access Trojan" is installed on your computer, so if someone you're talking to is a victim and is talking to you they can also see you talking... like they did to me :-S

J: Like they whatnow?

P4: Ok am I confusing you? Don't worry, it took me a while to understand it.

J: No, just wondering that exactly has happened and if it's a security risk as that is a particular problem for p-mods.

P4: Yes it is a risk I think. I didn't visit the website.

J: On general principle, don't talk to these people, just report them for Staff Impersonation so we can take them out as quickly as possible. Preferably with a mute.

P5: How do you know that jag guy could see you?

P4: He had infected my friend's computer and through the trojan program he could see me speaking to my friend and promptly contacted me though PM threatening me.

[continued...]
Louis6321


19-Mar-2010 10:41:52
Last edited on 19-Mar-2010 10:53:13 by Louis6321
-----------------------------

P1: The other day someone in RuneScape outreach let me know about a player who was saying random numbers for about 3 hours straight. I went to check it out. Our thoughts was that it was a broken bot or macro so I simply reported for that. My question is: Would one normally apply a mute for that? It wasn't entirely sure, because it was pretty unclear between being game and non-game related issue. Just random phrases like "21m" "99" and "55".

J: I'm honestly not sure. I would definately report it for language/spam but not sure if I would mute or not.

P1: I figured he would be dealt with eventually by the macro team if he was indeed one. But I'd rather play it safe than sorry with the mutestick.

J: I have seen something like that in a snapshot yesterday but obviously a snapshot only shows a minute or two, not 3 hours. Better safe than sorry is the right attitude though.

P2: If the spamming goes on for 3 hours, wouldn't it be better to mute?

J: Well, that's what I'm saying, the snapshot won't show us 3 hours. If it's bothering anyone that much they can always put them on their ignore list. I'm just not sure about muting for non-offensive content really. Would always rather err on the side of caution.

-----------------------------

P1: Do you happen to know why Jagex picked the north of the sage to appear at when we leave the room? Have you ever thought about moving it to the lumbridge teleport area? Or the top story of the house to the north?

P2: The sage used to be where we exit. Back then he was the guide, not the sage.

J: When the new entrance was created they just never moved the exit I think? We used to pop out at the entrance.

P1: Ever thought about moving it? Eg to the lumbridge teleport area to make it look normal?

J: That's a question for someone else besides me I think.

------

Ok, there's the minutes <3
Please let me know if there are any issues with it and I will attempt to correct. (This was my first time scribing!)
Slaze


20-Mar-2010 01:18:32
Last edited on 20-Mar-2010 01:22:01 by Slaze
00:01am, US East Surgery - Saturday, 20th of March 2010

Hosted by: Mod Calm
Moderators Attended: 11

A- Addition
P- Player Moderator
J- Jagex Moderator/Answer
Q- Question
~ Breaker between questions of the same topic

Please tell if something needs to be changed, or added and I will make any changes needed.
¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯

Reporting - In a Clan Chat
¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯
Q: Do we have any right to mute in clan chats? I'm not clear of the rules for "us".

J: Of course you can, if they break the rules.

P: I thought the rules were slightly different in there than the public chat.

A: The only difference between reporting within a clan chat or in the public is when you come across a person spamming. Game related flooding of the chat in a public area outside of a clan is perfectly fine, however if it enters a clan chat you can report for disruptive behaviour and possibly mute. (Depending on the issue/context)


Report Status - Player Moderator centre
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Q: I reported someone earlier for an offensive name, yet in the report status it came up as offensive language. Is this meant to happen or did I misclick when sending in the report.

A: Most things appear as offensive language when looking through your reporting history such as solicitation, offensive language, and disruptive behaviour.

J: It will come up as offensive language. It is just the way we label offences on our back end systems.


[Continued on the next page]








































Slaze


20-Mar-2010 01:20:41
Last edited on 20-Mar-2010 01:25:04 by Slaze
[Continued from the previous page]


Asking for Personal Details
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Q: Do you know what "Asl" means? I wasn't too sure if I needed to report it if Jagex doesn't know what it means.

J: Nope, Asl isn't against the rules unless the person is under thirteen.

P: I thought you weren&#8217;t aloud to ask for any players age.

J: You can ask for some ones age.

A: Could location be an issue, depending on how specific the information is they are asking for?

J: That&#8217;s a different ballgame, asking for AsL isn't against the rules. Obviously if they are asking for your specific address then yes however just saying "What is your ASL" isn't reportable.

A: I basically believe if you can use the information to contact or locate the person it is considered against the rules.

J: That&#8217;s a good measurement, as it is what we go by as well.


Quick Chat - Spam
¯¯¯¯¯¯¯¯¯¯¯¯¯¯
Q: Are you guys doing anything about Quick-Chat spam? Seeing it&#8217;s not muteable or reportable.

J: Yes, we are looking into quick-chat spam.


Reports - Feedback
¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯
Q: Do you ever get feedback from the reports, or is it generally blank?

A: Generally its blank unless something is seriously wrong, or you are continuously false reporting. Previously I heard that Mod Emilee might be creating a feedback system telling the player whether they are reporting correctly, or if something could be improved.

P: I was just wondering if they ever said approved or anything?

A: Generally it says "closed" if it has been sorted out.


Player Moderator - Unmodly behaviour
¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯
Q: Is it okay for a fellow Player Moderator to brag to the public that he/she has just muted a player? If not shall I report the player in the future?

A: That&#8217;s Unmodly.

J: Not to brag, but there is nothing wrong with saying "someone is muted".

A: What about "I've been looking for a reason to mute Player A".

J: Unmodly.

-

An enjoyable long surgery with Mod Calm! Enjoy the read! ^_^

&#352;Íãzè
Slaze


22-Mar-2010 11:08:23
Last edited on 23-Mar-2010 09:53:04 by Slaze
10:00am, Australian Surgery - Monday, 22nd of March 2010

Hosted by: Mod Jon H
Moderators Attended: 9

A- Addition
P- Player Moderator
J- Jagex Moderator/Answer
Q- Question
~ Breaker between questions of the same topic

Please tell if something needs to be changed, or added and I will make any changes needed.
¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯

Mentor_Help Chat
¯¯¯¯¯¯¯¯¯¯¯¯¯¯
Q: I was curious about handling the "Mentor_Help" clan chat. We get a number of people which come in and spam it and can deal with them. However what about the people that come in and say one thing that implies that they know they aren't supposed to be there, and then leave? Should we report without for disruptive behaviour?

J: If in doubt report without. We may not take any action on the snapshot itself but at least if we ever "did" want to look into the issue or build up a pattern of behaviour the evidence is there. I wouldn't worry to much about it but reporting is unlikely to hurt.

A: Recently I've seen alot of people advertising Mentor_Help. (Example - Join Mentor_Help, Mod <name> is in there)

J: What do you think we can do to prevent this?

P: Push the development team to update the clan chat so it is only open for crowned accounts.

J: I think that is being considered/planned/developed, however I am not sure at what stage it is at.

P: In this case I&#8217;m not sure you can say they are actually breaking the rules.

P2: Could you say that they are encouraging others to break the rules?

J: Encouraging disruption possibly, it would depend on just what they were saying exactly.

[Question & Surgery continued below]
Slaze


22-Mar-2010 11:11:27
Last edited on 22-Mar-2010 11:15:25 by Slaze
[Question & Surgery continued from above]

P: That&#8217;s the thing it&#8217;s not really breaking the rules by entering the clan chat. Some people come in and just want help.

J: It is a bit rude though, you wouldn't just rock up into a normal clan&#8217;s chat I guess. As you just said some people will genuinely be looking for help and it would be nice to help these people out if we can. Basically I guess what I am saying is don't worry too much about it. Just do whatever seems to be the best thing for the individual situation.

~

Q: Just a question related to the report without. Does the community management team keep the reports on file to build up a picture if it is needed, or are they discarded?

J: They remain on file forever and we can always check them up at anytime.


Asking for personal information (Age)
¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯
Q: Okay recently it was stated that you can ask for some ones age, right? It was also stated that you can ask for some ones birth date. Therefore would asking for both together still be against the rules?

J: I wouldn't report if someone is asking for a persons age unless I thought the conversation was going somewhere inappropriate, concerning or potentially dangerous. Likewise we probably wouldn't action for it unless context seemed to indicate that there was a possible risk involved. "Against the rules"? Well yes, technically it is, the rule says "You must not ask for personal details such as... age" amongst other things but the spirit of the rule is to protect people from possible risk. If there isn't any risk than there&#8217;s no point in giving out offences, its unnecessary and harsh.

[Question & Surgery continued below]
Slaze


22-Mar-2010 11:13:09
Last edited on 22-Mar-2010 11:13:27 by Slaze
[Question & Surgery continued from above]

A: This rule about not giving out personal details like age, has it been changed? As far as I know we are not allowed to ask.

J: The rule hasn't changed since the 12th of May 2009. There is a fair amount of information under "Rules > Personal Information" in the Runescape database. However I believe I&#8217;ve answered your question in what I have said above. There is also a thread in the Player-Moderator procedures about the age issue.

Thread Name: Asking for age
Quick find code: 8-9-260-60614363

-

Overall it was a nice surgery with a nice dicussion about the two topics. I hope you enjoyed reading the minutes.

&#352;Íãzè
Jenny Bean


22-Mar-2010 20:10:43
7:30 PM UK Surgery- Monday, March 22 of 2010

Hosted by: Mod Cocoa

P- Player Moderator
J- Jagex Moderator/Answer
Q- Question
A- Addition

Mod Cocoa wanted to start off with further explanation of the C.A.N. D.O Initiative

J-If any of your ideas are to be approved they need certain things involved. Our main focus is to be friendly with the community while having sideline moderation.

Example- "welcome newbies in Lumbridge" event, which is basically where you go and meet & greet new players, introduce them to the game, have nice front line faces, but also take action against any player breaking rules at the time

As most of us know Lumbridge is a bad idea for trouble.
Because Lumbridge is the first sight of new players, I think it is important we try our best to make the first impression a good one. So with these events,it would be awesome to see some &#8220;other&#8221; benefits with them, such as side line moderation.

One good benefit to list in an idea might be to pretend it was a grand exchange event or something? Benefit: busy area, side line moderation. Benefit: good place to show new players how to trade. Get what I mean?

P- bad idea&#8230; its impossible to even moderate at ge due to merch clan spam

J- Yea- just an example

P- Stick with Lumby- teaching players how to make money is a good Lumby side line

Q- will times and dates be posted on the thread? I have not read it yet

J-we have decided that once an idea has been approved it will go on a future thread (to be posted) called the &#8220;can-do: calendar&#8221; which will be a sticky in the event forum

Q- front page link?

J- that&#8217;s out of my hands, but we have forwarded the idea on

P- best we can hope for, for now. But if they say no, go kidnap them, tie them up, and throw them in a dungeon, then do what you want with the front page
Jenny Bean


22-Mar-2010 20:16:09
(Continue from previous Post)

J- I would rather wait a few months before anything like that is approved though. As this is a new idea, I would like the trial and error stage ironed out first. Take it slow, and if things fall into place nicely we can look at opening it to a wider audience. Don&#8217;t want 1000 players at first event now ay?

P- reasonable
--------------------------------------------------------
J-right, so any questions about procedure?

Q- wanted to know your thoughts on merch spammers at ge

J- at the moment we are not muting players that spam if it involves clan chat or game related text

P- I heard that it was being looked at

J- if you suspect someone is using a bot though, then you can report them for macro (without a mute)

P- Just wondered if you did find out it was a autotyper

J- I&#8217;m afraid the macro reports don&#8217;t come to (community management- us) they go to a specialist team and it&#8217;s highly confidential

A- why is no/barely any action taken against auto-typers

J- because we are looking to find the best solution to this. Once we have a finalized decision you will be sure to know. At this moment, I cant comment on our investigations

Q- that means you have to neglect the old way of solving it?

J- we have made our thoughts on this very clear in many surgeries. You have always had the same response. We we are ready to inform you of our decision, we will.

P- indeed, that is what is getting so frustrating. For the past year, every month, every time same response, no improvement, no changes

J- add them to ignore

P- Ignoring solves nothing, it merely hides it.
Jenny Bean


22-Mar-2010 20:18:57
(Continued from previous post)

J- Just for reference to this discussion,at the moment we don&#8217;t mute spam of clan chat channels, game related text, or quick chat. If it&#8217;s game related, it isn&#8217;t mutable-however-if it&#8217;s game related chat and it has offensive language in it, then yes, that would be a mute

Q- Will we have the same conversation in 6 months?

J-We will have to wait and see. =]

P- that&#8217;s usually bad news

-------------------

Q- any news about oracle?

J-yes, its being updated as we speak. Lots to update though.
-------------

End of Surgery...thanks Mod Cocoa!
Slaze


23-Mar-2010 11:13:39
10:00am, Australian Surgery - Tuesday, 23rd of March 2010

Hosted by: Mod Jon H
Moderators Attended: 18

A- Addition
P- Player Moderator
J- Jagex Moderator/Answer
Q- Question
~ Breaker between questions of the same topic

Please tell if something needs to be changed, or added and I will make any changes needed.
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Borderline Offensive Language
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Q: Yesterday I had to diffuse a situation which occurred when I asked a player to watch his language. The player began to verbally attack me and Moderators in general. He made statements such as "You are all nerds" and "You should get a life". The problem was that he then started to begin saying "Lick lick, suck suck" and became border line offensive. I told him once again to tone his words and eventually he started to inflict other players. To diffuse the situation I left, however should I have reported him or not?

J: Remember: If in doubt, report without (IE. Report without a mute for the appropriate rule broken). Although, if you are new you won&#8217;t be able to use the mute button anyway.

P: So would a player who is suggesting such remarks or wording be reportable?

J: Well it depends exactly on what they've said. There is no harm in reporting a player and letting us decide whether the it is serious enough to give a offence. If you report without a mute then they will never know that they've been reported. I would generally avoid telling players that they "have to" do something as people will tend to retaliate. People can sometimes respond surprisingly well to something gentler like "Dude, would you mind toning it down a little please" or words to that effect.

A: The "Mod cough" also works very well.

[Continued Question & Surgery below]
Slaze


23-Mar-2010 11:15:32
Last edited on 23-Mar-2010 11:22:59 by Slaze
[Continued Question & Surgery from above]


J: Yeah, you can find a lot of information on the forums about the 'Mod Cough'. Just search the forums for "The mod *cough*"

A: Sometimes just knowing a Player-Moderator is there is enough.

J: Exactly! Also the thread is an interesting read.

Thread Name: The mod *cough*
Quick find code: 10-11-521-55472545


Offensive Names
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Q: I was curious on a topic that was recently brought up in a clan chat. I wanted to get some input from the Jagex team on it. There was a player with an extremely offensive name which I muted. He simply changed his name when Jagex gave him the opportunity and he was un-muted. I was wondering why it is not viewed as a muteable offence. After this experience I was told not to mute offensive names. Some of the names that players can slip through the filter are beyond offensive, yet they still get off without a permanent mute no matter how offensive their name is. Why is that?

J: *Shrugs* There really isn't a lot I can say about this issue. The policy is to force a name change rather than issue an offence so that's what we do at this end.

P: Well I think its time for a policy change. I'm seeing an increase in offensive names and that is most likely the reason why as there isn't any repercussion.

A: Would you consider people calling themselves "________ Stoner" as an offensive name? I've been reporting these names in-game.

J: I send any names that I might consider inappropriate to the Offensive names crew. Most the time I don't generally chase them up to see what became of them. Just report them to the team that deals with the offensive names. It can't hurt to send them in whether they are deemed offensive or not. Anyway coming back to the topic, it's a fair comment and I'm sure you're not alone in holding that point of view.


[Continued Question & Surgery Below]
Slaze


23-Mar-2010 11:18:31
[Question & Surgery continued from Above]

P: I believe that it&#8217;s like giving the players an "unlimited by-pass" to the filter with no punishment. There needs to be some kind of punishment for offensive names.

J: It&#8217;s not unlimited. Players lose the ability to choose a name if they abuse the feature by choosing an offensive or inappropriate name more than twice.

A2: The player who has the offensive name is able to flash those words to anyone he/she interacts with. I believe that is what was meant by "unlimited by-pass".

P: That was what I was aiming at.

J: Unfortunately it isn't a perfect system. Alas.


Offensive Name team - Feedback
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Q: Would it be possible to pass feedback to the "offensive names" team about the issue? Players will take a photo of the offensive name saying things which gets quite a bit of notoriety, before they have to change it. A player recently told me he is going to abuse the feature to see what name a Jagex moderator gives him. Perhaps that information might be useful to the "Offensive name" team.

P: That&#8217;s the point I am trying to make, there&#8217;s no real repercussion.

J: Again fair comment. This stuff does all get fed up the line, don't worry. If I could make a general reminder that it isn't for individual Player Moderators to be demanding specific action.

A: Screenshots can be edited so really the name can be changed by the person posting. So evidence is thin.

J: Yeah. We give no credence to screenshots for that reason. We always say we can't accept them as evidence of wrong doing.

-

A nice discussion about "Offensive Names" throughout the surgery. Enjoy your read!

&#352;Íãzè









































Yupa Tetohmu


23-Mar-2010 20:25:23
____________________________________________________________________________
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--------------------------------23 March 2010, UK Surgery, hosted by Mod Cocoa --------------------------------
____________________________________________________________________________
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Q: If someone is saying he is 11, is it okay just to report under personal details? Or with mute?
A: If you feel that the player will be causing disruption after the age confirmation, then feel free to mute. Otherwise, leave it to us and we will mute when we get the report.

Q: Last week I had a player in G.E. asking me to report him for abusing the existing bug about the bolts.
A: In that situation it would be cool if you sent in a pq. If you don&#8217;t send in a pq, then encouraging rule breaking would be the option to report them under.

Q: What is your take on the trend of filter avoiding offensive names? Should we mute them or just report them without?
A: No, just report them for offensive name, no mute is needed.
Slaze


24-Mar-2010 11:23:53
Last edited on 24-Mar-2010 11:31:13 by Slaze
10:00am, Australian Surgery - Wednesday, 24th of March 2010

Hosted by: Mod Jon H
Moderators Attended: 9

A- Addition
P- Player Moderator
J- Jagex Moderator/Answer
Q- Question
~ Breaker between questions of the same topic

Please tell if something needs to be changed, or added and I will make any changes needed.
¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯

Clan Chat - Communicating issue (Bug)
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Q: Recently we've had several reports from people mentioning that they cannot see anything that they have typed within the chat. (Mentor_Help) Is this a bug or is there an option we don't know about which is causing this issue?

J: This is the first I&#8217;ve heard about it to be honest. Can other people see what the player is typing?

P: Yes, we can all see what they type.

J: How bizarre.

A: This problem is also occurring on World 60 within Penguin hunting chats. You are only able to see what other people type on another world.

J: Okay. Well I can't really help with this as I haven't seen or heard of it prior to now. I will send a message to the bug-tracking team to alert them of the issue. Is this problem occurred recently? When did you first notice the problem?

A: Since the update from my understanding.

A2: Seems to be since the update.

A3: Not exactly, I was on when the update occurred and there wasn't a problem than.

J: Okay, well unfortunately there isn't a lot more I can add on this. All I can say is we would appreciate it if you could give as much information as you can in a bug report.


[Continued Below]
Slaze


24-Mar-2010 11:25:17
Last edited on 24-Mar-2010 11:31:36 by Slaze
[Continued from Above]


Elemental teams - Events
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Q: Are there any plans to establish elemental team-related activities? I've asked this because so many Player-Moderators like me still associate ourselves with the old "Q.A" teams. In fact we are from Mod Conors highlanders and we will be holding a reunion party shortly in the future.

J: I don't know a great deal about this I&#8217;m afraid. My best advice would be to send a query or ticket to Mod Poppy, as she is very busy on something else right now so I can't ask her this minute.

A: Can we organise an event using the elemental teams such as a competition? (IE. Fire vs. Earth)

J: On general principle I would say yes. We are always keen for as many events as possible and will support you in any way we can.


Elemental Teams - Active/Inactive
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Q: Last Friday I became a full Moderator. I was put into... well you can guess which team I am from by my appearance. *Looks at the Moderator and he/she appears to be in blue* My question is what happens next as the clan chat is always empty and I haven't met anyone. I don't know how to and it is very confusing.

J: You mean you haven't met any of your fellow Player Moderators?

P: Yeah. Is there an introduction or team meeting? Unlike the Mentor_Help chat my elemental chat is always empty.

J: You have been posting in the Player Moderator Lounge which is a good start. Do you mean how do you meet your fellow Player Moderators in-game?

P: Yeah. Is there like an orientation with our team-leaders, events or anything?

A: There were a lot of elemental based activities in the past involving Jagex Moderator interaction. Since there was a Jagex Moderator for every QA team, unfortunately this is no longer the case.


[Question & Surgery continued below]
Slaze


24-Mar-2010 11:27:32
Last edited on 24-Mar-2010 11:31:53 by Slaze
[Surgery & Questions continued from above]

J: I wouldn't worry too much about the teams on a day to day basis. As it has already been said the elemental teams are partially left over from a previous system. We used the previous system when there were more members on the Community management team.

We haven't exactly downsized as the Community Management department is actually bigger now, but there has been an expansion into different areas. You could also call it a "Reshuffle" of some sort. We do a broad range of stuff now, but slightly at the expense of depth.

P: I understand slightly now, and I will keep an eye on my inbox for the future.

J: On a general note if you keep using the &#8220;Player Moderator&#8221; forum(s) that is where news and information will generally be posted. The forums are a good way to learn what is going on and get to know your fellow Player Moderators. Don't forget to visit Club-Mod as well this way you will interact and get to know the Forum Moderators too.


Just the Facts - Release date
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Q: Since you've spoken about the news, when will the next "Just the facts" be released? Will MMH handle it? Unfortunately it has been three weeks since the last 'Just the facts'.

J: Mod Seven was working on that wasn't he? Or am I thinking of someone else?

P: Mod Seven did the last one which was posted on the 5th of March.

J: Okay. Well Mod Seven is on holidays at the moment so I guess he won't be doing one this week. I know we are all asked to contribute bits and pieces to it when we can, but I don't know who&#8217;s currently collating it. We talked about this in our team meeting yesterday however I don't have an exact date or name to give you. Pretend that 'Just the facts' isn't scheduled at all! This way it&#8217;s a nice surprise when a new one is released.

-

Another enjoyable surgery, I hope you enjoyed your read and stay tuned! ^_^

&#352;Íãzè
Yupa Tetohmu


24-Mar-2010 20:02:20
____________________________________________________________________________
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--------------------------------24 March 2010, UK Surgery, hosted by Mod Cocoa --------------------------------
____________________________________________________________________________
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J-Mod: I wanted to talk about the CANDO today, made a lot of updates over the last couple of days, it&#8217;s much more organized now. Anyone need a quick find code reference? *gives it anyway* - 101-102-909-60602124
Some good news... Mod Jay has given me permission to continue running the &#8220;can-do&#8221; while back on night shift. So I will continue updating it every few days and help you out some.
Right, so following my updates. To the can-do, I have added tables now, so it&#8217;s easier to read the events.

Q: Some are a bit confused at the difference between the Cando thread and Jiblix P-Mod Only thread. There are both events, but Cando is for all players right?
A: The Can-do is for moderators to run events with players. Jiblix thread is just for moderators.

J-Mod: Right, so we have a total of 14 ideas up at the moment. However, I see one &#8220;Can-do: event name&#8221; discussion thread. We only have 8 active projects though, but wanted to ask how they are going.
[Players give updates about their projects]
Yupa Tetohmu


24-Mar-2010 20:02:32
J-Mod: This is how the event planning goes now.
1. Post your event idea on Cando Menu.
2. Get some feedback from me of first idea.
3. Post a discussion topic if needed in Club Mod (Can-Do: event idea).
4. Discuss it with mods, get a final version.
5. Once everything is planned, post final version on Can-Do.
6. Will check it out and approve it if I can.
7. Will add it to the Can-Do Calendar in the event board.
So the last stage is basically you posting the event in event forum. Then me adding it to the calendar (sticky). If anyone has any ideas on how to improve the Can-Do, I would *love* to hear them on the thread. Think you&#8217;re all doing a great job, really happy with the outcome.
Louiellen
Forum Mod


25-Mar-2010 04:08:18
Last edited on 25-Mar-2010 04:08:35 by Louiellen
US-West Surgery: Raw Transcripts: Mod Lorenzo

* What would be a good method of reporting accounts suspected of being shread or sold? Other than ingame report?

% Hhhhmmmm, ingame is best but if you are sure you could pq and we could check them out.

* Well mine is about those tetralink scammers, have you heard of them?

% Sure I have

* Well I was reading a thread about popping into the lobby. Which i do now from time to time, there is infact 2 of them in there right now. My questions are: Am I allowed to hop on my non mod acc while leo is on rs? And also can you take a look at my suggestion about those names.

% Sure and sure its pq yeah

* Nah it's on the forums

% Oh, ok ill check it out if i get the chance for sur

* The jmod impersonation at funorb is a long time problem. It's been there since mod barbara's time @funorb: circa 2008. My gripe there is they are outnumbering us. If we caught some, then a new set of jmod impersonators replace them.

% yes it's not good.

* And they seem to have "shifting schedules" (they take turns). I muted some as well, but after being muted. 5 minutes later after a different jmod impersonator comes to replace those that got muted.

% Hhhmmm not good.

* peristence is the key. I was on my non mod acc last nite, and within 10 minutes they swapped. I have had 5 ppl on my flist in a week and a half contact me about them.

* Yea there was 2 there a min ago when I checked.

* Starting to get on my nerves a little.

* So am I allowed to hop on my non mod acc on fo while leo on rs?

% Yes u can log in both game if n 2 accounts.

* I was asked about going on to your child's account to check friend and such. and to make sure they are not doing anything wrong. Is that ok?

% It's fine, child monitoring is fine.

* I know that some j-mods are working on it, but is there any update on when the pmod initiatives will be active once more. and update guys?

% I'm not sure if, im honest. Additions helps maybe?
Louiellen
Forum Mod


25-Mar-2010 04:08:54
* Pmod initiatives are very healthy. All i see at the moment is the non-update of the pmod initiatives thread that mod howes started. It was last updated june 2009. That was more than half a year ago. Maybe that's one of the cause of the "misinformation" that initiatives are not as active as it used to be. But i can say proudly. The initiatives are operating fully

% Maybe howes is looking to change it. I'm not sure why it has no had no updates.

* Well, I mean the element teams and comm-unity. just seems not as active with many pmods working together and getting it active again.

* Haven't heard about howes in a long time lol

% He is very busy of late and and has been having fair bit of time off to tbh. He is stolen by dev

* But there are fully working initiatives. In fact, we are at one today, the clarity campaign. Tasked to archive all surgeries into one thread.

% Very good
Plasma Ball1


25-Mar-2010 11:17:59
Australian Surgery
Thursday, 25 March 2010
Mod Jon H

===
~Mac Graphic Issues~

Q: As of today, it's been impossible for me to log on in anything higher than safe mode. It seems to be a problem for macs.
J-Mod: I have honestly no idea, I would say bug report and/or tech support forum please. If it is affecting other mac users then it could be related to the latest update I guess (though please understand that is just my own conjecture as I'm not a tech guy. I believe we do testing on macs and offer some measure of support but I can't say exactly what. Info you can in a bug report and/or on the most relevant-looking thread, please?
P-Mod: I sent in a report, it just seems like it's kinda a big thing to not be working on
J-Mod: Well I haven't heard about it here but then I don't believe there's a single mac in the player support office, the tech offices definitely do have some though, so the more info they have about the issue, the sooner it'll be fixed if it is a problem at our end.

===
~"Forum Profiles"~

Q: With the "Forum profiles" it only holds a certain amount of threads before it reaches a maximum which than it deletes the thread at the bottom of the list and is replaced by one at the top of the list. Are J-Mods able to see an extended version of the profile and view the ones that were pusged off the list/profile by threads a player has posted on recently?
J-Mod: Nope, we see the same profile that you do. We do have some additional options but the list of threads is the same.

===
~Forum update~

Q: Is there any clues on when the "new" forum or update to the forums is going to be initiated?
J-Mod: I don't think I can give any clues, sorry. I believe we're still weighing up the pros and cons of exactly when to announce it (ie, should we give the details in advance (and if so how far) or if we should just put it right out there.) Don't know if there is a firm dicision and I can't give a date, sorry.
Plasma Ball1


26-Mar-2010 14:50:39
Australian Surgery
Friday, 26 March 2010
Mod Jon H

===
~Rules~

Q: Can the rules be figures more prominently on the web page?
J-Mod: Rules, at the moment they are on one of the drop-downs.
P-Mod: Yes, I have to explain that to all the newly arrived all the time (where to find the rules). I think they were on the first page before, years ago.
J-Mod: I think it tells you to read the rules, but it's like when you're installing software and it tells you to read the EULA. I'm not exactly in a position of authority regarding what does on the website, but my gut feeling is that it's unlikely to change significantly, they're still only one click away and that's pretty accessible.

---
~Rules in Other Languages~

Q: How about rules in other languages?
J-Mod: That is a good question, I will ask about that. At the moment I guess they are in the four "main languages". I'm honestly not sure if we provide translation of the game rules into other "non-fully supported" languages. I will ask about this as maybe they could be translated and put on the mini-forums for the different languages. They may already be there, I honestly don't know.










































Elrond
Forum Mod


30-Mar-2010 00:46:27
US-E Surgery (00:00 BST)
Host: Mod Jon H

Q - Question
J - J Mod Answer
A - Addition

1) RuneScape Gathering

Q) Is Jagex aware of RuneScape gathering and are any procedures (spam) in place for it.

J) I'm not aware of any specific practices and guidelines or promotion, but Jagex is aware of it's occurance.

A) Typically for parties, we take a similar approach to riots - we ignore the spamming rule. People are there because they want to attend the party - they normally take up only a few worlds at most.

2) The Filter

Q) Are the language filters different on different worlds.

J) As far as I recall, only the different languages have different filters. This is to take account of the fact that the German for large is seen as offensive in the UK and other such differences.

Q(A) I ask because I was called (Ed: apologies) an 'assfucker pmod'.

J) The filter has some issues - especially with compound words not in the dictionary.

A) The ' seems to still work as an evasion as well.

J) Typically words that are not in a cyber context would be reported without a mute. Some words cross-over this barrier so obviously context is important here.

*End of Surgery*

Only 2 actual questions. Some confusion occurred due to problems in Mentor Help and an interruption due to the updated guidelines (see your Inbox). A couple of new additions to the team so hello to them

~KR1
Alberthoja
Forum Mod


30-Mar-2010 17:54:27
Last edited on 31-Mar-2010 12:18:38 by Alberthoja
SWEDISH SURGERY WITH MOD JOHAN
2010-03-28, 18.00 BST

Localised surgery minutes discussion thread: 142-143-11-59935728.
Localised surgery minutes thread: 142-143-10-59935700.

Please note that localised pmod procedures may be slightly different in certain circumstances, although the general principles are the same.

This is a translation of the Swedish minutes I made at the Swedish surgery the day before yesterday. I have included everything important that was said, although not always in direct quotes. This is a quick translation, so it probably contains quite a few grammatical errors. A J indicates Mod Johan&#8217;s comments while a P marks what the pmods said.

AUTO-TYPERS AT THE GE
J: Welcome. I don&#8217;t have very much to bring up myself, except perhaps the new guidelines for merchant clans using auto-typers at the GE, in case you haven&#8217;t seen these guidelines already. [See 8-9-680-60649377 and note that the guidelines were updated today to cover all areas, not just the GE.]

[Various comments showing appreciation.]

J: I agree that it&#8217;s a step in the right direction. Hopefully, the auto-typing at the GE will decrease drastically now.

MOD JOHAN&#8217;S CLAN CHAT
J: Well, I don&#8217;t have very much else to say. When it comes to my clan chat, I think it has run rather smoothly lately. I&#8217;ve added a number of &#8216;trolls&#8217; to my ignore list, and that seems to have made the number of complaints about the clan chat decrease quite a lot.

[Concurring comments.]

P: I don&#8217;t visit the clan chat very often, but am I the only person in here who doesn&#8217;t have a gold star [general rank] there?

J: Sorry about that, I&#8217;ve fixed it now.

MURDER MYSTERY EVENTS
P: Are the rest of you coming to this Murder Mystery event?

(The other pmods didn&#8217;t seem to have time for that.)

J: Sadly I won&#8217;t be able to be there myself, at least not as a jmod. I just want to double check, do you mean the Murder Mystery run by pmods and fmods [101-102-864-60475962] or the Norwegian Easter event [145-146-422-60644698]?
Alberthoja
Forum Mod


30-Mar-2010 17:54:29
P: The one that Mod Poppy is involved with.

J: Speaking of the Easter event, I won&#8217;t be able to be here during Mod Sommerz&#8217;s whodunit event on Easter Eve. It would be great if someone who&#8217;s logged in, even if they don&#8217;t want to come themselves, could remind everyone in the clan chat when it&#8217;s getting near the time when the event begins. Since it all takes place in Mod Sommerz&#8217;s clan chat, there&#8217;s a risk that some people will forget about it otherwise.

P: What is this event that Mod Sommerz arranges, really?

J: Apparently, they have some tradition in Norway with a whodunit at Easter, so it&#8217;ll be a kind of murder mystery.

P: Is it the same event that Mod Poppy is involved with?

J: No, it&#8217;s a different event. This one is only for the Scandinavian communities.

THE NEW ORACLE
P: Do you know when the new Oracle will come?

J: I&#8217;m afraid I&#8217;m not involved in the development of that.

THE CHAT FILTER
P: When will we be able to say &#8216;bra&#8217; [Swedish for &#8216;good&#8217;]?

J: Soon, hopefully. I can&#8217;t promise exactly when it&#8217;ll happen, but it&#8217;s on its way. [This has now been fixed, along with some two-letter words after a comma, see 140-141-819-60667386.]

THE EVENT CALENDAR IN THE FORUM
P: Couldn&#8217;t we get a slightly more interactive event calendar, something like the one the Dutch have [122-123-383-60173594]?

P: It&#8217;s on its way. We&#8217;re working on pinching the Dutch architect [probably Mod Max W, famous for his HTML skills].

BUGS
P: Are you working on fixing this bug with duplicate names in clan chat lists? Many people are asking about whether it should be reported. I tell them to send in bug reports.

J: If it happens, I&#8217;d recommend you to send in bug reports, exactly. I guess the developers intend to solve the problem as soon as possible.

P: I saw a post somewhere saying that they were aware of the problem and that we therefore don&#8217;t need to send in bug reports about it.

J: If you say that, I&#8217;m sure it&#8217;s correct.
Alberthoja
Forum Mod


30-Mar-2010 17:54:32
P: How much is being done about all the bugs in construction houses?

J: I&#8217;m afraid I don&#8217;t know very much about what the developers are working on, but naturally, they try to fix all bugs they hear about. Sometimes it&#8217;s a question about priorities etc., though.

CONCLUSION
J: Ok, if you don&#8217;t have anything more to ask, I think I&#8217;ll stop by in the clan chat before I have to hurry on. In a way, one could say that it&#8217;s positive that there aren&#8217;t a lot of things to discuss here. That must mean that we are doing pretty well.

P: Things can always get better.
Louis6321


01-Apr-2010 10:49:43
Last edited on 01-Apr-2010 16:28:10 by Louis6321
10:00am, Australian Surgery - Monday, 1st April 2010

J-Mod: Mod French
P-Mods Attended: 12
(Note: P-Mod numbers reset for each question. Eg. P1 doesn't mean same person in another question)
-----
P1: Did you know Jagex is making all CM team redundant and replacing them with super moderators? That is your team.

J: Really now? Is that due to happen on April 1st?

P1: Darn, too clever for me.

J: I'm too suspicious I'm afraid. Been caught out too many times before.

-----
P1: I have a question about the War of Legends P-Mod system. Is it going to carry over since it's out of beta? Already seeing some spam in world chat there =/

J: There aren't going to be mods in War of Legends from what I've been told.

P1: Ouch =/

P2: Why not?

J: Because we don't need them from what I have been told. I don't work on War of Legends.

-----
P1: Just about the strange rocks. Will it work on herblore poison ++?

J: I can honestly say I have no idea. Have you tried?

P1: Yep

J: Did it work?

P1: I didn't get a rock while mixing it.

P2: Should work, it's the secondary ingredient that you get the rock from.

J: Hmm, probably one for the forums.

-----
P1: 2 things... Firstly, what date was Mod Ac's birthday? 30th or 31st?

J: I don't know exactly, you'd have to ask him.

P1: Ok, secondly.. are you aware of the "bug" which allows players to pvp on normal worlds (method removed)?

J: No... bug report please.

-----
P1: I want to know... if I can't figure out how to use the bug report system am I allowed to use pmod query?

J: Sure... but what was the problem with the bug reporting system?

P1: Couldn't find category on list.

J: Ok, you might want to mention that in your query.

-----
*Insert series of tumbleweeds and animal noises here*

-----
*Insert massive discussion about RuneScape Theme Park here*

-----
P1: What is your faviourite colour?

J: My favourite colour? Green.

P1: Why's that?

<no response>

-----

That's it! Please let me know about any issues or suggestions!
Slaze


02-Apr-2010 01:03:02
Last edited on 02-Apr-2010 01:06:44 by Slaze
00:01am / 00:01 BST, US East Surgery - Friday, 2nd of April 2010

Hosted by: Mod Liv
Moderators Attended: 8

A- Addition
P- Player Moderator
J- Jagex Moderator/Answer
Q- Question
~ Breaker between questions of the same topic

Please tell if something needs to be changed, or added and I will make any changes needed.
¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯

Advertising - Player Moderator surgeries
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Q: I'm starting to see quite a few players outside of the Player Moderator Room before and after each surgery. These players are releasing the details of these surgeries and advertising publicly that the sage is the entrance to the room. Is this reportable?

J: I'm not sure to be honest. You might want to report it so that we have a record of it but I would avoid issuing a mute.

A: There have been several known mod trolls that like to hang outside the player moderator room, such as the ones who were just out there. They leak Mentor_Help, try to get Moderators into trouble etc.

J: Let me get back to you on that one, but do report any information leaks.

A: Under what category?

J: Not too sure... I don't think it really matters, as we will get the report but I will check up on this and let you know.


Mod Maz - Responsible for the Easter Reward?
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Q: Did Mod Maz have anything to do with this years Easter reward?

A: Not too sure, sorry.


[Continued below]
Slaze


02-Apr-2010 01:04:40
Last edited on 02-Apr-2010 01:07:00 by Slaze
[Continued from above]


New Auto-typing Guidelines
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Q: Okay, with the new guideline change, was it implied that any forms of auto-typing spam are mutable? It didn't really specifically say.

J: That&#8217;s what I understand by it. Remember if you are in doubt, report without. Otherwise if a player is clearly using an &#8220;auto-typer&#8221; than report with a mute.

A: Is quick chat included now?

J: I don't think quick-chat is included. We will keep you up to date on the new procedures for this.

A: I think if we mute someone for quick-chat spam they should lose their quick-chat privileges.

J: I see what you mean, and we are always looking for ways to improve things. Pop into the forums and leave that as a suggestion in "Player Moderator suggestions".


Big Ticket - Suggestions
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Q: At the moment we are able to send in suggestions for Player/Forum Moderators. We are allowed to express our feelings about how other players contribute to the community and are community focused. Can we send in a suggestion or two for the "Big Ticket"? (I've been asked this question a fair bit)

J: I see no harm in sending in suggestions, but I can't promise anything will come of it. If I am mistaken and you shouldn't be sending suggestions I will let you know.

-

That is all for today, a nice small surgery. I hope you enjoyed reading the minutes.

&#352;Íãzè
Plasma Ball1


06-Apr-2010 15:30:16
Australian Surgery
Tuesday, 6 April 2010
Mod French

===
~Playing Two Games at once~

Q: Is playing two games at once allowed (one being RuneScape, the other being another different game)?
J-Mod: Depends how good you are at multi tasking. You can play RuneScape alongside as many other games as you like, you just can't play two RuneScape accounts at the same time.

P-Mod: Play RuneScape "Alongside" another game? What if the person were to play a fullscreen game?
J-Mod: That's their choice - makes it more risky for both games though.

===
~Muting Racism~

Q: With racism, do we always mute or is there a severity scale?
J-Mod: Mainly yes - but use your judgement.
===
~76k'ing~

Q: Is 76k'ing (doing it and asking to do it) against the rules?
P-Mod#2: It's against the spirit of the game but not against the rules. Although, since Jagex acted on merchant clan spamming they may act on 76k'ing.

===
~Spamming with Trade Offers~

Q: Is spamming someone's chat box with trade offers against the rules (like 20 - 30 times, just constant)?
J-Mod: Well, it's game related so it isn't spam.
P-Mod: A few people I know have been experiencing this, so I just told them to turn the trade option off.
J-Mod: That's a good plan - they can always turn it back on when they've finished training. I'll bring this up with the other mods, but in the mean time advising people to turn off their trade option temporarily seems to be the best plan.

===
~Changing Elemental Groups~

Q: The elemental groups, is your assignment to that group permanent for as long as your a P-Mod Player?
J-Mod: I've not heard of anyone group changing. I think your elemental group is chosen at random, but I'm not sure how you would change. I'll see what I can dig up.
Plasma Ball1


06-Apr-2010 15:32:19
~Report Accuracy~

Q: Reporting accuracy, how does that work in relation to teams... is it measured any more?
J-Mod: ??
P-Mod: Back in the old modding days, there used to be accuracy celebrations. DO they still do that?
J-Mod: I'm not aware of anything like that at the moment.
P-Mod: Would have been in the days of the old teams.
J-Mod: I think we stopped doing that. It may start up again, but I don't know for certain.

===
~P-Mod Inactivity~

Q: How much inactivity do you need before you are demodded? I intend myself to take some time off RuneScape to go travelling.
J-Mod: I think it's quite a long period of time. But if you're going travelling you can always send us a query then we can keep a note of it.

===
~Suggest people for a "Big Ticket"~

Q: At the moment we can suggest people who we believe are community focused for a position on the moderator team. However, can we suggest people that are community focused for the "big ticket"?
J-Mod: I've just asked Hohbein about it and he said, "it can't hurt, but it wouldn't be a guarantee.

P-Mod: Anyone that is outstanding in the community will be recognised by Jagex and if we did recommend or it was said that we could, many P-Mods may attempt to abuse this.
J-Mod: We will be looking out for people but we can't see everywhere and if it got out that a P-Mod recommendation gives an advantage (which it doesn't) you would soon get harassed by people, do you see what I mean?
Slaze


07-Apr-2010 01:12:39
Last edited on 07-Apr-2010 01:19:49 by Slaze
00:01am / 00:01 BST, US East Surgery - Wednesday, 7th of April 2010

Hosted by: Mod Kathy
Moderators Attended: Nine

A- Addition
P- Player Moderator
J- Jagex Moderator/Answer
Q- Question
~ Breaker between questions of the same topic

Please tell if something needs to be changed, or added and I will make any changes needed.
¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯
Runescape subscription &#8211; Unavailable in certain countries
¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯
Q: Approximately five months ago I asked Mod Paul about "Kosovo" and "Albania" not being able to subscribe for Runescape members. As I have people asking me a lot. At first I thought it was just "Kosovo" that couldn't subscribe as they only just gained independence at later inspection it seems it is both. As I live in the USA, I don't know much about this issue. Is there anything being done about that?

J: It isn't a case of something about it as such. I'm not sure how much information has been released or can be released however there are some restrictions for subscribing to members in certain countries. As I know this hasn't changed.

A: If there are sanctions against certain counties only the government can solve this issue. Sadly Jagex have no power in the situation and can do nothing about it.

J: They can try just in case but most likely they won't be able to.

A: Would it work if a relative helped the player subscribe by sending a &#8220;Wally&#8221; card or anything?

J: That wouldn't be allowed either. The same issue would occur but also you wouldn't be able to subscribe due to exchange rates and being in different countries.

[Continued on the next page]








































Slaze


07-Apr-2010 01:13:59
Last edited on 07-Apr-2010 01:18:24 by Slaze
[Continued from the previous page]

New Autotyping techniques - Slow advertising & private messaging
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Q: I understand the new guidelines for autotyping, however recently I have seen that advertisers have adapted and type slower to try and avoid being detected. What should I do about a slow auto-typer?

J: If you suspect a player of autotyping, report it as normal. If it is so slow that it isn't causing disruption then change to the guidelines has helped. If you are really not certain, you don't have to report with a mute.

P: In this instance should I leave it, send in a macroing report or just report for "Disruptive behaviour" without a mute? Usually I will leave the auto-typers alone but I just wanted to know if this was right.

J: Any of the options you mentioned is fine. You don't have to report, however if you do but aren't certain than report for "disruptive behaviour" without a mute. If you definitely believe the player is auto-typing but not disruptive than send in a macroing report.

~

Q: I have started to receive &#8220;Private messages" from people advertising Grand-Exchange merchanting clans. How do I deal with this? It is definitely auto-typed however I don't know if I should report or leave it.

J: It is an issue we are looking into at the moment, when we determine what action we will taken and are definite a message will be sent out. You can report spam of this type under "disruptive behaviour" without a mute, and then we will be able to take action when and if a decision is reached. I imagine it would be similar to spam in a clan chat, it causes disruption easily as it doesn't need as much text as in public to cause the same affect.

[Continued below]
Slaze


07-Apr-2010 01:17:32
Last edited on 07-Apr-2010 01:17:57 by Slaze
[Continued from above]

Maximum total forums
¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯
Q: Would a player have to have exactly "level 2376" to access to the maximum total forum? I&#8217;m nine hundred experience away from reaching the level and am asking this because if the new skill is released before the upcoming Saturday I won&#8217;t be able to use the forums.

J: The new skill won't affect the forum(s) however it is taken into account and will of course have an effect at a later time. We will not kick everyone out of the forums immediately.

P: If the new skill is released before this Saturday I won't have access to the forums at all, since I've never gotten to the maximum total level before.

J: I don't think it will happen straight away after the new skill is released. People who have a maximum total level when it happens will most likely still get access to the forums.

A: Correct me if I am wrong. It was posted in the "Future Updates" forum that there will be no update this week and any update will commence at the start of next week. Therefore there is nothing to worry about as I am more than positive you will reach the total level before the skill is released.

-

I hope you enjoyed the minutes! Remember make sure to keep an eye out this upcoming weekend for all the fantastic events in store, I&#8217;m sure you will enjoy them.

&#352;Íãzè
Plasma Ball1


07-Apr-2010 13:45:00
Australian Surgery
Wednesday, 7 April 2010
Mod AC

===
~Mentor Help~

Q: We had an incident in Mentor Help CC, where a P-Mod wouldn't respond. They have had posts in the forums but last one was like 2008. So after a lot of non-response, we kicked them from the cc. Only to find out that they had a crown after all. Now here's a questions: should we still require that they talk, or do we risk ex-mods in there?
J-Mod: Hmm, that's an interesting scenario. To be honest, it would be very advisable for them to talk or this situation could arise for often. I can see where the confusion would be. I'll raise this with the other mods to get more opinions on this.

===
~"Mute Any Spam" Activity~

Q: How has the "mute any spam" activity been received?
J-Mod: Hmm, well we've had a good response in the sense that mass spam is being reduced. Though there are many cases where small amounts of spam are being muted whist I haven't dealt with many appeals as of late, there have been quite a few cases when players appealed mutes for spam, where they had only written a few lines. I guess it's really important that only the real spam is targeted.
P-Mod: Not looking to roll the change back yet?
J-Mod: Not as of yet, business as usual.
Plasma Ball1


07-Apr-2010 13:45:49
~Relinquishing Modship~

Q: If a moderator at one point relinquishes their mod-ship in the prospect of receiving it back when they return. How should they go about receiving Mod-Ship back once they return?
J-Mod: They could always request to speak to a J-Mod or ask a P-Mod or F-Mod to raise the subject. If there is a good case there shouldn't be a problem.
P-Mod#2: You have P-Mod friends, use them as a channel.
J-Mod: Indeed, that's the best option. As channels in this case may be slim, forum help may be a resort, we can send a PM and discuss the issue without doing so publicly.

P-Mod: The longer the time of leave, would you say the less likely of them being reinstated with Mod-Ship?
J-Mod: Not necessarily, if the leave was amicable and not to do with strong issues with the role or Mod Team, then it will always be more likely.

P-Mod: In terms of leave, I do not mean just from the role, but the game.
J-Mod: I don't think that's strictly and issue either, we review everything on a case by case basis.
Lord Lept


07-Apr-2010 19:49:10
Host: Mod Kathy
Wednesday, 7 April 2010

P &#8211; Player Mod
J &#8211; Jagex Mod


~Autotalkers / Merch Clans ~
P: Ok id like to confirm if I may. We can mute auto talkers in cc's.
J: Merchanting spam advertisers, yes. If autoing.

P: And if I happened to have stumbled across a merch cc setting up their bots in cc?

J: If it is merchanting advertising spam then it can be reported but there is no need to go searching for it

P: I didnt go looking as such, I had another reason to go to that cc. Just as they were giving commands to bot to start

J: Heh, don't worry. I just meant remember the game is there for you to enjoy ^_^

P: I just came to see about that point because I'm getting alot of pm's to come get merch out of different cc.

J: Players are likely to ask for help with spam but it is optional

P: More about the merch coming into cc's now

J: Yup, it is an issue we are looking into at the moment. When we have information for you, a message will be sent out. The sticky is still up if you do have any other concerns or comments on this procedure.
Slaze


08-Apr-2010 00:43:02
Last edited on 08-Apr-2010 00:44:52 by Slaze
00:01am / 00:01 BST, US East Surgery - Thursday, 8th of April 2010

Hosted by: Mod Kathy
Moderators Attended: Eleven - 11

A- Addition
P- Player Moderator
J- Jagex Moderator/Answer
Q- Question
~ Breaker between questions of the same topic

Please tell if something needs to be changed, or added and I will make any changes needed.
¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯
New Reporting system - Beta Tested (German worlds)
¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯
Q: It seems like the new reporting system is still being "beta tested" on German Worlds. Any news on when it will be implemented into the game for non-German worlds?

J: No news yet but it is being looked into.

P: It&#8217;s been beta tested for what, almost a year now?

J: It isn&#8217;t the issue of how it works in the German worlds. It is how it will work in the &#8220;Non-German&#8221; worlds that are taking a large amount of time.

Quick Chat - Funorb
¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯
Q: &#8220;G-E-M-S&#8221; quick chat for Funorb, any news? I miss it when I'm in Funorb to be honest.

J: No news sorry.

Appeal Mute/Ban issue
¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯
Q: Occasionally I will see reports in-game of people who have been un-muted but still have entry in appeal bans/mute - Is this a known bug? I presume they clear over time?

J: It&#8217;s an issue we are aware of and it doesn't impact the accounts in question in any negative way.

Offensive name(s) - Response time
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Q: Will the response time for offensive name reports become any faster? I've noticed that some players have very offensive names and it takes quite a while for them to be changed after being reported.

J: I couldn't say. The issue has been raised but there are many priorities although all reports are checked and dealt with.

-

Only a small surgery today. Keep an eye out for a number of events this weekend - They should be great fun!

&#352;Íãzè
Slaze


08-Apr-2010 04:23:34
Last edited on 08-Apr-2010 04:29:07 by Slaze
3:30am / 03:30 BST, US West Surgery - Thursday, 8th of April 2010

Hosted by: Mod Liv
Moderators Attended: Ten (10)

A- Addition
P- Player Moderator
J- Jagex Moderator/Answer
Q- Question
~ Breaker between questions of the same topic

Please tell if something needs to be changed, or added and I will make any changes needed.
¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯
New Skill
¯¯¯¯¯¯¯
Q: Has there been any discussion of the new skill recently?

J: You know I can't tell you that.


Recolouring of the Surgery Room - National Pink day
¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯
Q: Is it possible that we could paint the Surgery room "Pink" for national pink day? (April, 14th 2010)

J: Not sure about that to be honest.

P: Can we ask the game developers if it is possible?

J: You can do! I wouldn't hold my breath personally but I can't see harm in asking.


Securing Mentor_Help Chat
¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯
Q: How is the development of securing the "Mentor_Help" chat coming along? Or have there been thoughts of combining the chat with Light_Arcana as suggested. As you are not allowed to speak about procedures or any confidential material anyway

A: There should be an option which only allows Player Moderators to enter the clan chat.

P: The developers said that they were constructing a system which only allowed Player and Jagex Moderators to enter the chat. I just wanted to see what stage of development they were at.

J: I'm not too sure myself. I will pass it on to Mod Poppy as this is her area of expertise.

-

Overall it was an enjoyable surgery with lots of fun discussions. Remember to keep an eye out this weekend as there is a lot of fun events organised.

&#352;Íãzè
Plasma Ball1


08-Apr-2010 14:27:03
Australian Surgery
Thursday, 8 April 2010
Mod French

===
~Varrock Essence Bots~

Q: At Varrock Aubury (Rune Essence), there are so many bots. Reporting alone takes such a long time as there an abundance of them. Is Jagex doing something about it?
J-Mod: I can pass along the locations but reporting them is the best way forward. It is frustrating and if any process changes we'll let you know but for the time being, report them if you suspect bot activity.
P-Mod#2: Remember you can close the door. Some bots can open doors though.
J-Mod: Well anyway, as said, I will pass the location along but please report as much as you can.

===
~60 second limit between reports~

Q: Do P-Mods have a 60 second limit in between reports? ( There is one for non-moderators)
J-Mod: There is no limit in between reports, we can send in as many reports within the minute as needed.

P-Mod#2: Is there a time restriction for War Of Legends since there are no player moderators in the game?
J-Mod: Well, since there aren't mods in WoL, I guess reporting will be the same for everyone.

===
~German Report System: Chat Log Screen~

Q: In the German Version of RuneScape there is a log that comes up when you report, it shows what has been said in the chat box and I assume it shows what you're reporting the person for. Will that ever be implemented in other version of RuneScape?
J-Mod: I've not seen it myself, it's possible. I don't know if there are any changes in line for the reporting system.
Plasma Ball1


08-Apr-2010 14:28:59
~Multi-logging lobby Message~

Q: Since the Multi-logging message sent out earlier today, the information has been released to the public and players have made 10+ accounts and logged them all in the lobby at once and are individually taking down clan chats with spam. The spam is only 2 sentences from each account, however with 10 accounts that is 20 lines. This is becoming a huge issue in a number of large clan chats.
J-Mod: Hmm, my initial thought is that they are allowed one account in-game and one in the game, not 10 in the lobby. This is the first I heard about it though.
P-Mod#2: I was thinking: just say they did have 10 accounts in the lobby, wouldn't it make it easier to operate from the lobby like the Tetralink people.

J-Mod: Can I ask how the community at large got to hear about it? Because I cannot find an announcement about this anywhere, hence why this is the first I heard of it.
P-Mod#2: Probably P-Mod leakers, that's the only way.
Glimmergal
Forum Mod


08-Apr-2010 23:06:04
UK Surgery
Thursday-April 8th-2010
Host-Mod Kathy
-------------------
[Mod Kathy]-Just so you know, you may see some small changes in the pmod forums. We are sorting out all the stickys and will be updating quite a lot of the threads.

[Question]-Are you updating the look of it?

[Kathy]-You mean the brown background thing?

[Q]-Yes.

[Kathy]-Afraid that's not happening yet, it's something we are poking them about though. So hopefully at some point
Also we are going to be making some changes to the surgery and community forum soon. And QA teams are being changed as well.

Lots happening basically, so keep and eye out. Just hope you all like the changes we are planning.

Ooooo I want to explain it all now lol!! But, we will have to wait though If you have any ideas on how we can improve the support in the pmod forums, now is the time to send in Pq's or post suggestions, I will keep an eye out.

[Q]-No more spam box thread?

[Kathy]-There is no need to spam really, posting the same thing over and over again. There are better and more fun places to post.

[Q]-Will a lot of the older stickys be removed from community, there are so many?

[Kathy]-Yes I will be working through those. Changing the stickys and much more. Big, huge, giant changes with the team.

[Pmod suggestion]-You know we need a forum for pmods to just vent in sometimes.

[pmod]-There is the spam box in the lounge?

[Kathy]-Venting is a bit different then spam though. We can create a rant/grievence thread maybe.

[pmod]-Vent forum sounds better then rants.

[Kathy]-Auto hidden posts or not?

[Pmods]-Open, if pmod only, doubtful any mods would put anything too harsh on there. Open is good. Hidden would be more work for jmods.

[Kathy]-I can suggest the idea to see if something can be sorted out. If it was open it would need specefic guidelines, like players could not be named and such. If you have any furthur ideas on the thread, send in a Pq.











































Glimmergal
Forum Mod


08-Apr-2010 23:39:38
Continued:

[Kathy]-I can't guarentee it will be made but, there are good reasons to do it. But generally, feedback for retiring the spambox?

[Pmod responces]-Lots of people enjoy it?-Wonders where skits will go?-You might get a lot of objections on that, plus Laf uses it for our own purpose as well.Lol!!-It was a nice place to let all that spam out and make sandwiches lol.

[Kathy]-Why post the same thing repeatedly, examples for the skits are understandable, but to relax, there must be better ways.LOL. With the forums being leaked, it also creates a negative image of the team. No one else is allowed to spam. In fact for most of the things posted, action would be taken.

[Question]-I sent in some url's and saying on leaked pmod forums and & room on yt that showed everything. Can you guys take those down, or is it hard to do cause yt isn't yours?

[Kathy]- They have been passed on and we have specialist mods who deal with the situations, but we don't have power on Yt. It has to be specific for action to be taken, and i'm not sure what those specifics are. Everything that can be done is done though

Don't give up on any changes straight away, the spam box was a minor change as changes go

[Pmod]-We used that thread for skits.

[Kathy]-How about a skit thread? to use for them rather then a spam thread for all mods?

[Pmod]-I could post them openly that way.

[Pmod]-I think it should stay!

[Kathy]- Why lol?

[Pmod]-Forum games is a giant spam box imho.

[Kathy]-Forum games are dedicated to light threads, they usually have a purpose though

[Pmod]-To spam is not a purpose?

[Kathy]-Indeed it is not

[Pmod]-Spambox was a nice way to unwind moderator frustration in harmless spam.

[Kathy]-The idea of a vent/rant thread has been suggested But really 40k posts of repeated posts isn't needed, and it really doesn't create a good image of the team if you can spam then take action against those that spam elsewhere.
Glimmergal
Forum Mod


09-Apr-2010 00:12:53
Continued:

[Pmod]-I only used it to spam to get space for Laf latter and ocassionaly pass messages to other mods.

[Kathy]-A skit thread would be ok

[Pmod]_And the latter? You should just give us the ability to send message to each other as in Wol

[Pmod]-How about you can only fill 1 or 2 post with spam?

[Kathy]-Rules for spam? :s The thread isn't coming back I'm afraid.

[Pmod]-Lets make a thread with a sinister hidden purpose, count to 1000000 mod style.

[Kathy]-Tsk, you are better then creating actual spam threads. Venting/ranting is different then spam.

[Pmod]-I have so much stuff hidden in the spam box

[Kathy]-It isn't a good idea to post worthwhile stuff in a spam thread

[Pmod]-I use that thread to put sensitive stuff in i don't want to store on my computer.

[Kathy]-But anyone can read the spam thread, there are better ways to store information.

[Pmod]-Can we have a chance to extract the stuff? Or could you move it to archives?

[Kathy]-Yes I was going to leave it a while before deleting it, but not for long. No, one of the reasons it will be deleted is the number of posts it contains.

[Pmod]-They want you to tidy up?

[Kathy]-Not by itself no, and we want to tidy up, noone else. We aren't being pressured to do this, this is all cm. We are reviewing each forum and the stickys contained in them.

[Pmod]-Does this mean the funny responce thread is going too?

[Kathy]-No, that isn't spam, same with word association. Spam is just post after post of nothing. We don't want pmods to have different rules then players. You are players after all. It wouldn't be fair would it?

[Pmod]-I think a general chat would be a nice replacement.

[Kathy]-That's an idea, I will pass it along.
Slaze


09-Apr-2010 01:47:38
Last edited on 09-Apr-2010 02:05:03 by Slaze
00:01am / 00:01 BST, US East Surgery - Friday, 9th of April 2010

Hosted by: Mod Poppy
Moderators Attended: Thirteen (13)

A- Addition
P- Player Moderator
J- Jagex Moderator/Answer
Q- Question
~ Breaker between questions of the same topic

Please tell if something needs to be changed, or added and I will make any changes needed.
¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯
Account Sharing
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Q: Is there anything we can do about accounts having multiple users? (multiple people playing on one account) Because I overheard someone letting their brother train on their account however I wasn't sure if I should take action or not.

J: If you hear someone saying that in-game, send a report without a mute and we will investigate the issue.


New guidelines - Autotyping - Feedback
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Q (Mod Poppy): How have you been finding the game since you have been muting the auto-typers?

P: Great! Especially in the free-to-play community.

P: So far I haven't seen any in members at all!

J: We've been seeing a few reports of players being muted when they were merely trying to sell items. This is a little concerning. Its often difficult to tell if someone is using software, so if you are not completely sure please don't mute. I would hate for the guidelines to be reversed because of over-muting.

A: Can you tell?

J: Yes, we can. Would it sound fair to perhaps report without a mute if you are not certain if the player in question is auto-typing - would that work?

-General yes from the people which replied-

A: Do you have any idea of our accuracy overall?

J: Mod Kathy runs detailed reports on Player Moderator accuracy. So we are keeping an eye on this behind the scenes.

[Continued Surgery & Question below]
Slaze


09-Apr-2010 01:48:36
Last edited on 09-Apr-2010 02:06:40 by Slaze
[Continued Surgery & Question from above]

A: My rule is usually look for the special text effects, and physically count the seconds between each post to determine whether there is a pattern. Does anyone else do that?

P: Yes i do that.

J: That sounds like good advice. I can remember long ago in the land of Player Moderators we used to mute for auto-typers, then this was stopped because of the disruption to normal players who could type fast. I think its important that we get this 100% right so that this doesn't happen again. I'll see if i can put together some pointers to give you all.

P: Yeah, specific things to look for would help.

J: How is the "Grand Exchange" these days? People can use auto-typers anywhere, but they tend too head into very popular areas as that is where their clan recruitment will have the greatest affect I guess.

P: It is amazing at the moment.


Account Hijacking
¯¯¯¯¯¯¯¯¯¯¯¯¯¯
Q: I was recently contacted by a player who he lost access to his account due to a keylogger. He than went on to say that he had lost all his items/money via the Player versus Player system. All items were transferred to a noob account however I am not sure if this is true or not. Can that happen?

J: If he/she lets us know about this, then we can send the details over to the Hijacking tea to take a look. They will be able to track down whoever did it and take action against them. As you probably all know, we're not taking major action against people who maliciously try to steal accounts. You probably all read the news story about the guy who was arrested.

-A general response of 'yes' and 'no"-

[Question & Surgery continued below]
Slaze


09-Apr-2010 01:49:45
Last edited on 09-Apr-2010 02:07:27 by Slaze
[Question & Surgery continued from above]

P: Yeah I read that sometime ago.

J: The best way for players to alert us of the issue is to send in a "hijacked" password recovery request. The Jagex Moderator looking at the request will than directly pass this to the team. They won't need to ask a Moderator to pass any information on as they can do it themselves via the account recovery system.

P: They're using the "PvP" limit from what this player has mentioned as a method to transfer items. Does this still happen.

J: Sorry, I am unaware if that is the case or whether it is happening.

A: Also it is worth putting out there that players will not directly receive items from the players that they kill in these "PvP" areas. That was the whole point of the wilderness changes/update.

J: You're right. In a Player versus Player area you don't get the players specific items when you kill them. You may get some items depending on the players stuff, so I suppose they could kit the player out in expensive stuff to ensure they receive a good drop. The key is account security. You would be amazed at how many put their account details into fake websites. This is one of the main main causes of being hacked and its not even considered hacking, as the players have basically given their own details away. Anyone who isn't aware of these scams can be a victim.

A: A mature friend of mine who owned a high level account was caught by the "fake" Player Moderator invitation scam.

J: It is such a cruel scam. People want to be Moderators so they happily cruise over to the "Make me a Mod" website and enter their details. The problem is they make the websites exactly look like ours. The trick is too always look at the address bar and ensure you are on the correct website!

[Surgery continued below]
Slaze


09-Apr-2010 01:51:54
Last edited on 09-Apr-2010 02:08:42 by Slaze
[Surgery continued from above]

Account Recovery process - Giving aid to a player
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Q: When a player says they have tried pass and account recovery and there is a problem which seems complicated. Can we refer them to the to an "auto-hide" forum thread? or no? Sometimes its way beyond my ability to understand as I have zero account recovering experience.

J: What kind of problem do you mean?

P: Like they didn't realise to give heaps of account information in the recovery process yet still have a lot more which they would've provided if they knew.

J: Oh - Account recovery stuff. Is there a forum thread which tells players how to use the system, or are there details in the game guide? *checks* Yes, I found it! There is information on how to use the system in the Runescape database. You can access it via clicking on the customer support link located under the "help" drop down menu and then the account recovery link.

A: Once they try to all this and the same problem occurs? and they can't use the recovery process again, what can they do?

J: The main issue from what I can gauge from the Password team is players are not providing enough information. They are giving no billing information and not enough early passwords in the request. Another problem which occurs frequently is when players send in more than one password request. As the account is than recovered with a new password and then locked again, than unlocked and locked again. They need to be patient and second at a time. They think they are getting hijacked again when in reality it is them locking it again with multiple password requests.

-

That is all for todays US East Surgery! I hope you enjoyed reading the minutes.^_^

&#352;Íãzè
Plasma Ball1


09-Apr-2010 15:47:23
Australian Surgery
Friday, 9 April 2010
Mod French

===
~The Spam Box~

Q: What is "the spam box"?
P-Mod#2: It's a thread in the Player Moderator lounge which allowed players to spam anything they wanted.
J-Mod: It still seems a little strange to be reporting people for spam when we have a spam thread ourselves.

===
~Name Changing~

Q: Would Jagex consider putting a 24 hour cooling off period on name changes?
J-Mod: Why?
P-Mod: Well, some people change name on a whim and may not like it now and want to change back to their original name.
J-Mod: If we had a time period like that, people would be abusing the feature and something like a name change isn't something to take lightly. A bit like in real life! When the 28 or so days are up, you should be able to change back.

P-Mod#2: Are there any plans to implement a name filter, so that players don't have the opportunity to choose offensive names?
J-Mod: A name filter is just tricky to manage as a chat filter. We do have a name filter in place to catch the worse ones.

===
~Un-modded P-Mods forum posts~

Q: When a P-Mod in un-modded do their posts stay in the Mod-only forums?
J-Mod: I believe so: we don't go back and remove posts once someone has been demodded. That's why you can still see 'farewell' threads for example.
P-Mod: Okay, so not the best way to tell if someone is a mod or currently a mod. Thanks.
J-Mod: It's a way, but it's not infallible. But no problem.
Plasma Ball1


09-Apr-2010 15:50:23
~List of P-Mods~

Q: Is there a current list of mods?
J-Mod: Mod Calm has just told me that there isn't.

P-Mod#2: There is a list in the P-Mod centre, but it's sorted by teams and hard to sort through.
P-Mod#3: And the search feature doesn't work.
P-Mod#4: The list only shows 12 names at a time and with (around) 6000 names...

P-Mod#4: There is no list on a specific thread due to people leaking the Player Moderator Forums. It's to keep in the P-Mod Centre for privacy reasons. Otherwise you can find it under the FAQ Section > Player Moderator QA, in the Centre.
P-Mod#4: It's used to find which team you are on when you lose your message you receive through the message centre in your first of being a Moderator.

J-Mod: So, there is a list, but it's difficult to use.

===
~Mod-only CC Option~

Q: Is there a Mod-only CC plan in the works or is it possible to make?
J-Mod: I'm not aware of any plans and I'm not sure it would be a brilliant idea, a convenient one perhaps. Imagine if the existence of such a CC was leaked.

===
~Applying for a Job at Jagex~

P-Mod: I was wondering when you are applying for a job at Jagex and are asked to have an interview, which part of the Jagex Team interviews you? Or is it a separate team?
J-Mod: It depends on what you are applying for, it would be a bit silly for a billing person to interview someone going for a developer role.

P-Mod: So the specific team will interview the person going for the team?
J-Mod: It depends.
Slaze


13-Apr-2010 01:11:05
Last edited on 13-Apr-2010 01:52:35 by Slaze
00:01am / 00:01 BST, US East Surgery - Tuesday, 13th of April 2010

Hosted by: Mod French
Moderators Attended: Seven (7)

A- Addition
P- Player Moderator
J- Jagex Moderator/Answer
Q- Question
~ Breaker between questions of the same topic

Please tell if something needs to be changed, or added and I will make any changes needed.
¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯

Dungeoneering - New Skill Questions
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Total level forums
¯¯¯¯¯¯¯¯¯¯¯¯¯¯
Q: As you know "Dungeoneering" was released yesterday meaning that the requirement to the total level forums is inaccurate. What will the new total level required to gain access to these forums be?

J: I'm not entirely sure - We are still discussing the issue and haven't determined a specific level as of yet. I personally would think ninety-nine. (99)


Dungeoneering - Suggestions forum
¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯
Q: Has the Jagex team thought about posting a "Suggestion" thread or even the creation of a new forum specifically associated with Dungeoneering?

J: There is a dungeoneering feedback area and I beleive suggestions would fit here otherwise did you mean in general?

P: I meant suggestions specifically for dungeoneering - As most people I have spoken too recently believe that the feedback forum can't be used for suggestions as it is more of a "What do you think" forum.

J: Any feedback can be taken and used to develop or change features of the skill - As long as it isn't "Jamflex you fail!" for example it could be "I don't like it because _____".

Skill or Mini-game?
¯¯¯¯¯¯¯¯¯¯¯¯¯¯
Q: Is Dungeoneering a new skill or mini-game?

J: It is a skill. People are linking it to a mini-game as it has elements of both however it is a skill. I will leave you to decide - Jagex's definition is a skill.

Skill Emote
¯¯¯¯¯¯¯¯¯
Q: Is the dungeoneering skill emote at level 99 different to the one at a 120?

J: *Shrugs* I have not seen it.


[Continued below]
Slaze


13-Apr-2010 01:16:38
Last edited on 13-Apr-2010 01:53:00 by Slaze
[Continued from Above]


Jagex - Twitter Accounts
¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯
Q: Which team manages Jagex's twitter accounts?

J: Community Management

Mod Murder Mystery - Event review
¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯
Q: I wanted to ask - How was the event on the weekend? (Mod Murder Mystery)

P: Great! We had approximately 200 to 250 people and a lot of feedback/information which can be used to organise similar events in the future.

Solitication
¯¯¯¯¯¯¯¯
Q: Recently I have seen a number of people saying "Private message me if you are 15+". Does this fall under solicitation?

J: Yes, I think it can do - You could report it to us at the very least.

A: Would we report with or without a mute?

J: It would depend on a number of factors such as location. Don't instamute, take a moment to see what else happens. That&#8217;s the advice I always give.

A: Do you also get to see what is said in Private chat? That could be of value when determining whether or not it was solicitation.

J: We get a photo/snap shot of what they were saying at the time of the report.

-

A nice small surgery with a large discussion about yesterdays skill release. I hope you enjoyed the minutes.

&#352;Íãzè









































Slaze


13-Apr-2010 11:20:00
Last edited on 13-Apr-2010 11:24:26 by Slaze
10:00am / 10:00 BST, Australian Surgery - Tuesday, 13th of April 2010

Hosted by: Mod Kathy
Moderators Attended: Five (5)

A- Addition
P- Player Moderator
J- Jagex Moderator/Answer
Q- Question
~ Breaker between questions of the same topic

Please tell if something needs to be changed, or added and I will make any changes needed.
¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯
QA Teams - Update?
¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯
Q: Is there any news on when the QA teams will be updated?

J: In the not so distant future - When we have worked out all the details and everything is ready. At the moment initiatives and surgeries have priority and are being worked on first.

P: Great! As I want to organise some events using them.


Player Moderator team - Anniversary
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Q: Are there any plans organised specifically for the Player-Moderator team Anniversary?

J: I couldn't say however I would imagine so - I will check


Reportable Account names - Thread
¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯
Q: Recently I&#8217;ve been asked by quite a few people where the thread used to report offensive/inappropriate names is located. From my understanding nobody could find it so than my answer was usually... "Report in-game, and if you can't than you should send in a query".

A: There is a thread located in the "Club Mod" forum used to report offensive names.

J: Correct - There is a thread in 'Club Mod' which is used to report any offensive or inappropriate names that you come across while playing the game. However there isn't one for the players.

Thread Name: Reportable Account Names
Quick find code: 101-102-616-59820570


[Continued below]
Slaze


13-Apr-2010 11:22:14
[Continued from Above]


Report Feedback System
¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯
Q: My question is about the feedback system - When exactly do we get feedback, I mean everything I do can't be perfect right? How does the system work?

J: The system is being reviewed at the moment - Until than basically no news is good news. There is just under six thousand Moderators therefore giving regular individual feedback isn't really possible. (That would need a dedicated) We are working on ways to update the system so we can provide both positive and constructive feedback.

P: When a report is closed will you ever received feedback?

J: We can view all the reports - Feedback can and will be sent using the reports.

P: How long after the reports are sent in would we expect to receive feedback? six months down the track?

J: We would only use recent reports, otherwise it wouldn't be fair.


Mentor_Help - Missing Mentors?
¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯
Q: I sit in Mentor_Help for hours and hours and rarely see a mentor - In fact some mentors I&#8217;ve never seen in there at all.

J: The Mentors don't have to go into the chat, however a few of them do. In the past when I have gone in there have been mentors - Is the lack or mentors causing an issue?

P: I'm curious as to why I can spend ten to twelve hours a day in there and hardly see any of them.

J: I couldn't say however it might be due to time restrictions and the different time zones each mentor is present in. You could always ask them or create a thread. We don't ask them to complete or do particular tasks and the chat is there if they want to help out. If there is any question(s) which can't be answered in Mentor_Help they can send in a PQ.


[Continued Below]
Slaze


13-Apr-2010 11:23:20
Last edited on 13-Apr-2010 11:23:53 by Slaze
[Continued from Above]


Mentor List
¯¯¯¯¯¯¯¯¯
Q: Are you going to update the Mentor list? As from what I understand there are a number of Mentors not listed in both the Player Moderator centre FAQ > QA or the Mentor Forums. (Localised Mentors specifically)

J: I will need to check that out - Cheers for the heads up.


New Skill - Tips & Hints on the Forums
¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯
Q: I run a clan which has its own clan page. Would I be allowed to create posts on the clan page with my discoveries that I have found while investigating/levelling the new skill. The purpose of this information would to help out my clan. Would this be allowed or just considered spam?

J: You mean on our forums? - As long as it isn't a walk through guide of the new skill than it wouldn't be a problem.

P: Could I use one dungeon/level as an example to post little tips or hints as I don't want to be recommending or advertising an external website.

J: It would be fine if you only give tips or hints, however don't give the answers to the puzzles or anything like that.

P: I might create a guides section then, as I want to write down everything I encounter and discover.

J: Make sure not to give too much information away as we want players to discover everything for themselves. They also may not expect to see information about the new skill posted in the clan thread.

-

Another great surgery with Mod Kathy! I hope you enjoy reading the minutes! ^_^

&#352;Íãzè
Slaze


14-Apr-2010 01:42:08
00:01am / 00:01 BST, US East Surgery - Wednesday, 14th of April 2010

Hosted by: Mod French
Moderators Attended: Eight (8)

A- Addition
P- Player Moderator
J- Jagex Moderator/Answer
Q- Question
~ Breaker between questions of the same topic

Please tell if something needs to be changed, or added and I will make any changes needed.
¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯
Moderator Recruitment
¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯
Q: Has Moderator Recruitment frozen for this moment in time? As the last "Just the facts" shows that no invites were sent out.

J: I'm not sure - Why do you ask?

P: I was just wondering since you guys said... "We never stop looking for new recruits, and this is the perfect time for the Player Moderator team to increase its numbers".

J: Just curious.


Dungeoneering Items released - Bug
¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯
Q: Is it possible to take the new "Dungeoneering" armour outside of the Daemonheim dungeons? As I was at World two earlier, and I overheard someone selling an Argonite battleaxe &#8211; Is this a bug?

J: This is an issue we are aware of, buy any bug reports will be useful.


Bug Reporting
¯¯¯¯¯¯¯¯¯¯¯
Q: Do you need to actually report a player for "Bug Abuse" during the time they are exploiting any in-game material? Or is the report sent in just used to flag an account notifying you of the players behaviour.

J: I think you can only report for "Bug Abuse" if someone mentions/confirms that he is exploiting a bug or he/she is recommending it. (So I understood)

P: I thought that would be considered Encouraging Rule breaking. In a number of threads on the forums it mentions you can't mute for exploiting a bug or Macroing and use of bots therefore wouldn't this mean it isn't a general snap-shot? (Like the other reports except Macroing)

J: I suppose then it would help if the bug was actually in progress however if you aren't sure you can send in a Player Query or Bug-Report.


[Continued Below]
Slaze


14-Apr-2010 01:44:30
[Continued from Above]


Dungeoneering - Runecrafting Experience (Bug?)
¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯
Q: I was venturing through the dungeons experiencing the new skill for myself when I was curious to see how good the Runecrafting experience was. I picked up all the starting equipment, sold it to the smuggler and bought all the essence I could with what I had. After realising this was a fast method of Runecrafting I realised I couldn't do the floor by myself. I left, however the experience I had just gained remained. So theoretically one could just keep buying essence and getting Runecrafting experience without moving.

J: You had crafted the runes - That is where the experience was coming from. Why would it disappear if you decide to abandon the dungeon.

P: I thought the experience would disappear if you didn't finish. I just wanted to confirm whether this was a bug prior to starting to level my Runecrafting as it seems much easier than the general Runecrafting we had done prior to the new skill.

J: The rate of experience is vastly reduced in the dungeon that it wouldn't be a viable way of levelling Runecrafting.

P: Well for Free-To-Play members of the community it seems rather nice as we can craft law and nature runes.

J: From what I understand - It isn't possible to use or take the Runes outside of the dungeon therefore it is only a different method of Runecrafting. If you believe there is a bug than there is no harm in sending in a bug report. Otherwise if you have any issues or problems then you can send in a Player Query.


[Continued Below]
Slaze


14-Apr-2010 01:47:16
[Continued from Above]


Level Cap Increase - All Skills
¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯
Q: Is there going to be a raise to the level cap? At the moment some doors in the dungeon require levels above ninety-nine. Paul said it was under discussion at the moment and they are awaiting feedback.

J: You can boost your levels with potions made with the skill Herblore however this can only be done on the Pay-to-Play servers.

P: Is the reasoning behind it to add a challenge?

J: Something like that...

-

An enjoyable surgery targetting mostly the new skill. I hope you enjoy the read! ^_^

&#352;Íãzè
Slaze


15-Apr-2010 01:23:48
Last edited on 15-Apr-2010 01:24:11 by Slaze
00:01am / 00:01 BST, US East Surgery - Thursday, 15th of April 2010

Hosted by: Mod French
Moderators Attended: Eight (8)

A- Addition
P- Player Moderator
J- Jagex Moderator/Answer
Q- Question
~ Breaker between questions of the same topic

Please tell if something needs to be changed, or added and I will make any changes needed.
¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯
Recent update/rollback technical issues
¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯
Q: Has the most recent "Roll-back" or "Update" caused any technical issues? As at the moment I am receiving large amounts of feedback displaying that players are having trouble re-logging on to other accounts.

J: I am not aware of anything.

P: Should we ask them to file a bug report? - As a few players have mentioned that they have been experiencing this problem for over an hour. (You'll also be flooded with bug reports all mentioning the same thing)

J: I'm not sure that a bug report would help, however I will mention the issue to the appropriate team after the surgery.

-Later on-

P: Wow - A large number of people are experiencing the same issue.

J: I quickly raised the issue, and the team said that bug reports will definitely help.

-Later on-

A: Uhh... They can't log in to file a bug report or an appeal.

J: Could they file a bug report on their alternative accounts? (The ones they said they could log in from)

P: Their alternative accounts can't login to file a bug report either - I'll have to file a report myself and include their names in it.

J: Thank you! This issue seems to be a mystery... I believe this issue may have been caused due to such a large amount of people trying to reconnect to the server at one time - Don't quote me on that as you know my technically ability.

[Surgery Continued below]
Slaze


15-Apr-2010 01:25:46
[Continued from Above]

Intiating the roll-back
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Q: Do you have a "Big Red Button" at Jagex HQ encased in glass which you have to break to initiate the roll back?

J: Not that I&#8217;ve seen - It sounds like we get "Hamsters" to run backwards in their wheels.

P: Aww... Poor hamsters!

J: Don't worry, they get fed well.


Report - Feedback
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Q: I have never received any feedback on the reports I have sent in. Does this mean I rock at reporting?

J: Hehe... It means you haven't got anything wrong.


Personal Opinion - Dungeoneering
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Q: What do YOU think about the new skill from your own personal view?

J: I love it! Mod Sallyd and I go Dungeoneering together all the time.

A: In your opinion do you see it as a skill or more of a mini-game?

J: I think of it as a skill

P: Does everyone at Jagex?

J: I believe so Yes. I realise that there are mini-game elements to the skill, however from my understanding it seems to be an "Uber" skill. It&#8217;s an incentive to train - "We came across some doors that neither of us could get through" this puts you in the position to train them so it is possible in the future. It puts a whole new spin on the skills... I even had to relearn how to make arrows. Most importantly... the skill is great fun!

[Continued below]
Slaze


15-Apr-2010 01:27:23
Last edited on 15-Apr-2010 01:28:26 by Slaze
[Continued from Above]

Dungeoneering - Voice chat (Third Party Software)
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Q: I have some concerns about players using "third party software" to be able to voice chat in the new dungeon. I see its worth and understand why people use it, but I am worried that they are putting their account and computer at risk. They are potentially downloading unsafe third party software for that sole purpose

J: As long as the 'Third Party Software' follows the guidelines written in the rules section of the website - This is allowed.

P: I was wondering if it was worth having some suggested safe-sites somewhere.

J: Possibly, I will pass it along.

A: Should we report people for discussing this "Voice chat" software?

J: Only... if they are redirecting people where to get it.


Dungeoneering, Runecrafting experience - Nerf
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Q: I'm aware that the whole Runecrafting instance was bad, but why did they nerf the Runecrafting experience from "Nine" experience per ten essence to two? Why was it necessary?

J: *shrugs* Balancing issues? - Sorry I can't give you a definite answer as I&#8217;m not in the development team however I know a lot of complicated math is involved.

-

A fantastic and enjoyable surgery with Frenchie! I hope you enjoyed reading the minutes.

&#352;Íãzè
Slaze


15-Apr-2010 11:27:38
10:00am / 10:00 BST, Australian Surgery - Thursday, 15th of April 2010

Hosted by: Mod Jon H
Moderators Attended: Eleven (11)

A- Addition
P- Player Moderator
J- Jagex Moderator/Answer
Q- Question
~ Breaker between questions of the same topic

Please tell if something needs to be changed, or added and I will make any changes needed.
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Dunegeoneering - Forum Suggestion (Sticky)
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Q: As you are aware (I hope) the Dungeoneering skill was recently released. With the recent release of the skill, three new forums were formed. On one of the forums "Dungeoneering Help" a large volume of players have been creating threads requesting for high level smithers to create them an item to bind (Example - "Looking for level 83 smither to make me a Gorgonite Rapier). Is it possible you could make a sticky specifically for these players - This sticky would be continuously used as players&#8217; level and when the new dungeoneering photo booth is released.

J: Is smithing specifically in huge demand? Or are there other types of skillers being requested?

P: Smithing is specifically in huge demand due to everyone wanting a high level melee item to bind. There are also requests from high level fletchers and crafters for items involving the other types of combat.

A: Why not post a thread asking people what they think should be made into a sticky?

J: That&#8217;s another idea, aye. We will chat it over with the others here and see what we can come up with.


[Continued Below]








































Slaze


15-Apr-2010 11:28:46
Last edited on 15-Apr-2010 11:29:22 by Slaze
[Continued from Above]

Dungeoneering - Minor problem reporting (Incorrect written material)
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Q: I have found that the levels mentioned in the Herb Guide for Dungeoneering in the Runescape database is different to the one in-game. Specifically the defence pot - In the Runescape database it says that level seventy five Herblore is required to make the potion while in-game it says eighty five.

J: Would it be possible to put your findings up in the Recent Updates forum? The developers will see it there, they're combining the whole forum very carefully at the moment as you would imagine.

A: Wouldn't the thread in the Player Moderator forums be better?

J: Is there a thread in there which the Developers have been commenting on? (I've not been in there for days you see) If there's a thread that you know the developers are reading than by all means post it on there.

A: The recent updates thread in the Player Moderator procedures?

J: Yes, that looks like the best place Mod Emilee says that she will be checking that thread so she will pass on any issues raised their directly to the appropriate team.

Thread Name: Dungeoneering Support/Feedback
Quick Find Code - 8-9-16060745313


Dungeoneering Bug Reporting
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Q: I was curious about the recently found bugs we have discovered while dungeoneering. It is difficult to report all these bugs through the feature - As I heard you say that you might consider stickying a thread for dungeoneering before, could you sticky another one specifically for reporting dungeoneering issues/bugs on? As I've come across a fair few today such as potions not giving the said boosts.

[Question and Surgery continued below]
Slaze


15-Apr-2010 11:31:25
Last edited on 15-Apr-2010 11:31:42 by Slaze
[Question and Surgery continued from above]


J: I suspect the normal bug reporting system would still be the best feature to use to be honest. Those reports go straight to the appropriate team, where as the forum posts would have to be collated/collected by someone else only to be forwarded to the bug trackers. The original method cuts out the middle man. If there's anything that really won't fit into the bug report, and you think you can get the point across by describing it over the forums then I think Mod Emilees thread would be the best location. She can than either pass it on to the appropriate team, give feedback/advice on the situation or both.

P: Are we allowed to post faults to view? (Ones that don't give any unfair advantage)

J: You mean... would you get in trouble for posting an exploitable bug where other people might try to copy it?

P: It&#8217;s not exploitable I don't think. It&#8217;s just potions not working to give me boosts.

J: Slight tangent but there are two reasons why we normally ask people to send in a bug report rather than posting on the forums about bugs. The first I've already said - Bug reports go directly to the appropriate team rather than needing to be gathered and directed to them. The other is to prevent any serious/exploitable bugs to be repeated by other people who have read about them on the forums.

P: Like last night...

J: The latter shouldn't be a massive problem on the Player Moderator forum. Hopefully Player Moderators would have enough sense to take it as was intended and not misuse the information. If you&#8217;re not sure just put it in a bug report and this will only be seen by staff.

-

A fantastic surgery - I hope you enjoy reading the minutes!

&#352;Íãzè
Louis6321


21-Apr-2010 11:14:55
Last edited on 21-Apr-2010 11:20:16 by Louis6321
10:30am, Australian Mod Meet - Monday, 21st April 2010

J-Mod: Mod John H
P-Mods Attended: Sorry... I forgot to count
-----

P1: Would you consider "wiggle pinis" an appropiate name?

J: Nope

P1: Thanks, I'll leave it in your capable hands

-----

P1: Jon, what is your opinion on the new forum setup?

J: Haha, good question. I'm going to say the same things as I said on the forums yesterday, and will be saying again today. There are good points and there are some areas with room for improvement.

P1: What's your opinion on the 6hr timer?

J: Basically a timer is a good idea in principle, I'm not sure 6hrs from time of last post is the best possible implementation but I guess it may be popentially tweekable.

P2: Is it true that you were forced to implement the forum update from the higher levels of Jagex?

J: Before I answer that can you fill me in on why you think that, in particular why you say "forced"?

P2: As a lot of the J-Mod team doesn't particually "like" the update it seems that it's been enforced for a particular reason. Sorry I don't mean to come off rude or offensive.

J: Not sure exactly how much I can/should say to be honest. We are a team and the update has been created and rolled out by that team.

P2: It just seems that the people who developed the forum update aren't really fond of it.

J: There was a good deal of internal discussion beforehand. Many of the changes were proposed at a very high management level and out input from the community management team was fed back upwards.

*discussion continues later in Mod Meet *
Louis6321


21-Apr-2010 11:16:39
-----

P1: Why does the censor censor things like "No >*<". See the *? >_<

J: Because it doesn't only look for setr phrases/words/combinations of letters, it also looks for combinations that may 'look' similar. To try to get around the tendency people have to '1337'ize their profanity. Unfortunately it's not foolproof. So you can probably still say 13itch but you can't say >_<. Or something. That's why the same things get starred in some contexts and not others. It's really complicated, I don't really understand how it works.

*insert discussion with scribe complaining about Jon's epic typing speeds and the fact that Hohbein can type faster *

-----

P1: Can you explain the new approach in some more detail with regards to fewer surgeries and more involvement in community stuff?

J: I am arguably not the best man to ask about this. I had about a week and a half off and when I get back a bunch of stuff has changed . So I was peripherally aware of the reduction in surgeries but not really here when the final details were being decided upon/rolled out. I haven't really read the forum posts or inbox messages about it. I think the gist of it is that we were spending a massive amout of time in surgeries and they often seemed to be covering the same subjects that had already been done in the forums or in the minutes from previous surgeries. So the idea is to redistribute our staff coverage so that it is more efficient and allows us to spend more time helping the community in other areas. I think.

P2: Yay for the community!

-----
Louis6321


21-Apr-2010 11:17:25
Last edited on 21-Apr-2010 11:22:59 by Louis6321
*discussion about forum update continues*

P3: I just don't think it makes any logical sense. Especially how dungeoneering and Pking are the ones they should have the level restriction forum things. But oh well.

J: There is a wealth of feedback arising about the update and it is being collated to the decision making staff. I don't doubt that incremental improvements will be made based on that feedback but I won't/can't speculate on exactly what.

-----

P1: Next year I'm going to university, so I was wondering about registration.

J: I think you need to re-register at the new address. Not 100% sure though.

P2: Just update the address in the P-Mod Center.

J: If in doubt send in a query about it I think. We then have a record that you've asked/informed us of your intentions and we can check it with the registration team.

-----

P1: Where would the system update sticky be now that the forum is split up?

J: Split into the 4 communities

P2: All of the posts from the old version of the forums in those topics should be copied to all 3 stickies (hence you may see 3 versions of a topic on your forum profile). However, any new posts, from now on, in those transferred sticky topics aren't copied to all 4 communities.

-----

Mod Meet concludes after 1hr 10m. System update in 1:30
Slaze


28-Apr-2010 05:00:46
Last edited on 28-Apr-2010 05:05:19 by Slaze
03:30am / 03:30 BST, US West Mod Meet - Wednesday, 28th of April 2010

Hosted by: Mod Lorenzo
Moderators Attended: Ten (10)

A- Addition
P- Player Moderator
J- Jagex Moderator/Answer
Q- Question
~ Breaker between questions of the same topic

Please tell if something needs to be changed, or added and I will make any changes needed.
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New Surgery schedule - How is the extra time spent?
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Q: As you are aware there has been a recent change to the Player Moderator surgeries. Due to this the Community Management team has saved a lot of time where they would usually be holding a surgery in the past.

It was said this extra time were to be used on initiatives, events and supporting the community further. Although I haven't seen any of the Jagex team members in any of the initiative clan chats. Where is this saved time being used?

J: I am not sure - Although I do know there have been some moves by the team and it is being used.

P: Personally - I would like to see visible action from the saved time using this new surgery system. Whether it is posting on a thread, or joining an initiative clan chat for ten minutes... It is a big thing as it inspires.

J: Just wait and see.


RuneFest Twenty-Ten - Andrew
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Q: Is Andrew going to Runefest twenty-ten?

J: Yes - Of course.


Mod Meet - Unlock thread
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Q: Is it possible that you can talk to Mod Kathy and discuss whether it is possible to unlock the "Mod Meet" thread. This will allow the team to ask questions, request for help calculating the schedule to their local times, and allow you to post any cancellation details.

J: Yes, I guess it is.

[Continued Below]
Slaze


28-Apr-2010 05:01:55
Last edited on 28-Apr-2010 05:06:19 by Slaze
[Continued from above]

Lorenzo Towers - Visit
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Q: Are you going to be visiting the Twin Towers thread (located in the compliments forum) later today?

J: Yes, I will definitely be dropping into the towers today.


Surgery Schedule Change - L.A.F & Pmod Playas
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Q: (Targeted at numerous attendees by a Player Moderator) How has the Surgery Schedule change affected "L.A.F" and "Pmod Playas"?

P: It hasn't affected us much. Although we are contemplating whether to launch an additional L.A.F in an Australian Time Zone to allow those from down under to attend at a more convenient time.


Player Moderator Surgery Room - New feature
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Q: Is it possible to develop a feature to open the Surgery Room at set times without the need of a doorstop/Jagex Moderator? This way the Community Management team will not need to operate the door and can continue to complete more important tasks.

J: Sorry, I can't see that working but who knows.

A: I thought this idea had already been turned down in the past.

P: We could have a time clock - This way ten Player Moderators could open the door and it will remain open for half an hour. Than when the timer reaches thirty minutes it will automatically kick the players out and lock the room. No extension...

J: I am not sure about the coding, although it does sound like a nice idea if it were possible.

A: It would be very difficult to implement this feature into the games codes especially the timer.

P: We could use the game timeclock which is already implemented into the game at the moment (The one that determines the time until you can switch worlds).

[Continued Below]
Slaze


28-Apr-2010 05:04:10
Last edited on 28-Apr-2010 05:07:26 by Slaze
[Continued from Above]

C.A.N D.O - Lumbridge intiative (Notice)
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P: As you know C.A.N D.O has approved the "Welcome to Lumbridge" project. I will be creating a thread at a later time and it would be appreciated if you could provide any input, or volunteer to help.

J: I see

A: To be honest - I'm still not impressed of how Lumbridge stands at the moment and that is reason I haven't signed up on the welcome to Lumbridge project. We have tried to remove solicitation, offensive and inappropriate behaviour from Lumbridge for years yet it is still commonly found today.

P: Well... we can make it better! World 119 will be our specific home-world so if you wish to volunteer or show your interest feel free to post on the thread.

J: I am more than positive you will get support from the Moderator team.

A: Where is this thread?

P: It hasn't been made yet.

-

An enjoyable, rather busy (For this Timezone) Mod Meet with Mod Lorenzo. I hope you enjoy reading the minutes.

&#352;Íãzè
Plasma Ball1


28-Apr-2010 11:18:36
Last edited on 28-Apr-2010 11:19:06 by Plasma Ball1
Australian Surgery
Wednesday, 28 April 2010
Mod French

===
~Last week's backlog~
Q: Have you successfully caught up on all the backlog from last week?
J-Mod: I think we're back on track.

(Last weeks backlog is referring to when Jagex was short-staffed)

===
~Events Coordinator~

Q: Who is the new "Mr Events" now that Mod Howes has moved around?
J-Mod: 'Tis me.
P-Mod: So you'll be taking over the events forum etc?
J-Mod: If that's what it entails, yes.

===
~Just the Facts~

Q: Do you happen to know when the next 'Just The Facts' may appear?
J-Mod: No, sorry.

J-Mod: Just the facts has useful information, it's worth taking a peek every now and then.

===
~Runefest~

Q: Will Runefest only be on for one day?
J-Mod Yes.

===
~MechScape/Stellar Dawn~

Q: When will you give people more information on MechScape/Stellar Dawn?
J-Mod: When we have more information.
2n2r4
Forum Mod


28-Apr-2010 20:57:31
Last edited on 05-May-2010 20:29:59 by 2n2r4
==========28th Of April: UK Mod Meet: Hosted by Mod Mod Kathy==========

Over 20 p-mods were in attendance

>>>Runefest<<<

*Multiple questions regarding the cost*

Mod Kathy: All money for tickets is going to pay for the event. The price reflects how awesome it is going to be. More information will be posted up on the site in the near future so you will be able to see where the money is going. : ) We don&#8217;t expect any profits from the event. If there is any, it will be given to charity.

P-mod: You could have a drawing to giveaway some tickets. : p

Mod Kathy: That is an idea. I could always pass it on. : P

P-mod: The ticket price isn&#8217;t a problem, the traveling costs are. : /

Mod Kathy: Well if this event is successful it is likely that we will hold another one and maybe at a different location. It won&#8217;t ever be convenient for everyone though.

Q: Are cameras allowed at this event?

A: I couldn&#8217;t say. That information will be included on the site closer to the time of the event. Considering most phones have cameras I imagine it isn&#8217;t something you should be concerned about.

Q: How do you guys make sure that people won&#8217;t scam each other or that there isn&#8217;t RWT advertising or something like that?

A: I&#8217;m sure there will be basic guidelines on not giving out security details but hopefully people will realize and anyone dedicated enough to buy a ticket, travel to London and then cause trouble would be dealt with as any trouble makers would at a big event like this. It should be quite unlikely though. Also basic guidelines that we hope people know anyway. : )

*More questions regarding the cost and venue*

Mod Kathy: Well we want the event to be huge so the venue will likely reflect that. I really can&#8217;t give out information though. It isn&#8217;t possible to create an event that every player would be able to attend unfortunately.

Continued

Edit to change header from surgery to Mod Meet. :O












































2n2r4
Forum Mod


28-Apr-2010 21:04:37
Last edited on 05-May-2010 20:29:15 by 2n2r4
Continued from previous page

==========28th Of April: UK Mod Meet: Hosted by Mod Mod Kathy==========


>>>Updates to Various Areas of the P-mod Team<<<

Mod Kathy: We are going to be working on updates to various areas of the p-mod team over the next few months. If you have suggestions on improvements please post them up as I will be keeping an eye out for ideas. ^ _ ^

P-mod: Well the P-mod Centre needs updating lol

Mod Kathy: That will be updated. So far I&#8217;m focusing on initiatives and the Community Forum, the Mod Centre, the QA teams, QA and reporting in general.

Q: Will you also check the longer existing threads? (suggestion threads)

A: If you think there is an idea that needs to be seen, bump the thread. I will be looking at as many ideas as possible. The main focus at the moment &#8211; just so you know- will be there p-mod Community Forum and initiatives. A message will be sent out to you all and the forum updated so keep an eye out.

Q: Will you update the P-mod Oracle too?

A: That is going to be updated yes.


>>>Autotyping/talking<<<

Q: How many players have been incorrectly muted for autotalking?

A: A large amount. That is also something I will be working on. As for autotyping, Dev is looking into it and for spam a good guide to go by is if there is 8 lines of identical text (in a short span) it can be reported.

P-mod: Well I never receive feedback on a mute so I think I didn&#8217;t mute.

A: At the moment we give feedback when it is clearly needed. We do want to give more feedback in general though.


>>>Forum Update<<<

Q: Are you still reading the forum update feedback threads?

A: The threads are still being read and the feedback passed along.

Q: Can&#8217;t you warn your forum users before you delete threads?

A: For the update it wasn&#8217;t possible to post a notification beforehand. I know it has caused some disruption but it should only be temporary.


Continued

Edit to change surgery to Mod Meet. :O
2n2r4
Forum Mod


28-Apr-2010 21:10:00
>>>Dungeoneering<<<

Q: Any idea when we get photo booth in dungeon? We want snapshots of armor. : P

A: Post up the idea on the forums.

Q: I&#8217;d rather they didn&#8217;t half my xp because of my combat level.

A: Are you going in with similar level players? If you think something needs to be changed or improved you could post up a suggestion.


The end

Session ran for 1/2 hour. It was mostly an open discussion, so not all comments were recorded.
Slaze


05-May-2010 11:36:07
10:00am / 10:00 BST, Australian Surgery - Wednesday, 5th of May 2010

Hosted by: Mod Ac
Moderators Attended: Nine (9)

A- Addition
P- Player Moderator
J- Jagex Moderator/Answer
Q- Question
~ Breaker between questions of the same topic

Please tell if something needs to be changed, or added and I will make any changes needed.
¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯
Runefest - Missing commemorative item codes
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Q: Numerous players on the forums have stated that they have not received a code to obtain their in-game commemorative item (Given to the attendees of the Runefest'10) Are you planning on fixing this soon, or making a statement on the forums about the issue?

J: Let me check the status on this.

P: Also I can attest that this is a true occurence as I am one of the few players I mentioned before.

J: Okay - It appears that a couple of factors played part in this issue... Firstly the process was halted due to the UK bank holiday on monday, and ticketmaster also had an issue with their electronic mail system. Thus I believe that these codes should be processed shortly!


Runefest '10 Weekend - Ingame event?
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Q: Is there a planned in-game event on Runefest weekend? I heard that the J-team may organise an event for those who weren't able to attend due to a number of reasons.

J: I can't say I have any information on this although it sounds like a great idea!

[Continued Below]
Slaze


05-May-2010 11:37:36
Last edited on 06-May-2010 07:13:39 by Slaze
[Continued from Above]

Moderator Registration - Updating Contact details?
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Q: Is there a specific timeframe which I will be required to submit my NEW contact details? As I am planning to move soon, therefore I would be required to upadte my contact details.

J: From my understanding there isn't any specific time-frame. Although it would be great if you could submit them when you can.

A: Do we "have" too?

J: Its highly preferred/recommended as it helps... particularly from a security perspective.

A: But is it mandatory? and what would happen if we don't?

J: I haven't been informed that it is mandatory, though its worth me checking. Nothing specifically would happen, although if something were to happen to the account it could be useful if there were an investigation.


Offensive Names
¯¯¯¯¯¯¯¯¯¯¯¯¯
Q: I reported a player the otherday with an offensive name, I was curious if I should've muted as well. The name was something like "I_have_X_IRL". ("X" is illegal all over the world) Yet the player never said anything explicit therefore I just posted the name on the Offensive/Inappropriate thread.

A: I think from the Oracle... Offensive/Inappropriate names aren't muteable unless the player is impersonating Jagex staff with the intent to scam. Therefore there is no need to mute and you should just report in-game if you interact with the player, or on the thread in Club Mod.

Thread Name: Reportable Account Names
Quick find code: 101-102-616-59820570

J: Correct

J: In general, mutes should only be issued to a player who is being offensive or abusive in-game. Other than that offensive names should be reported separetly, and we'll investigate the issue from there.

P: If the name in question was offensive enough to be reported if it were said aloud, would it be best to mute?

J: If the name was bad enough to be seen as another form of Solicitation, or as an agressive act than "Yes".

-

Enjoy reading your minutes!

&#352;Íãzè
2n2r4
Forum Mod


05-May-2010 20:39:28
Last edited on 07-May-2010 12:00:48 by 2n2r4
======5th of May: UK Mod Meet: Hosted by Mod Kathy======

Around 10 P-Mods were present.



>>>Plans for the P-Mod Team<<<

Mod Kathy: We have lots of plans and ideas for the P-Mod team. There is something quite large planned that will be organized soon.

How interested are you all in events? *various replies*

Well it would also be helping to run events - Not just take part. (Regarding details) All that would be posted up and it would of course be a volunteer thing. Although we would hope that some would want to help regularly.

You will all have to wait and see though. ^ _ ^



>>>Creating Our Own Holidays for Events<<<

Q: Would it be ok if we created some such holidays (example of Flower festival in May given)? Need to run them by you first?

A: If it is player run events, that is fine. If you want our participation then yup, tell us what you have planned. : )

P-Mod: The idea is to give a rs tie to whatever we&#8217;re hunting on forums. So we&#8217;d be looking for hidden flowers in May (as a possible example). Really we&#8217;d like a j-mod to post graphics.

Mod Kathy: Lol may be asking a bit much as graphics are very busy. I have to ask nicely for some artwork to be made and that is pushing it. ^ _^

P-Mod: They&#8217;d be reused in successive years? We could use flowers that are already existing in game.

Mod Kathy: Yup &#8211; existing content would be a better way to go.

Q: But my question is can we just say there is such a holiday or does Content have to approve that first?

A: Ooooo, I see what you mean. That would need to be a Content thing probably. I will check about that.

Edit: See QFC 101-102-988-60933673 for more details

>>>Changes in Upcoming Months<<<

Mod Kathy: There are going to be many changes to the P-Mod team over the next few months. Sorry if I&#8217;m repeating this but if you have any ideas or suggestions on improvements, please post them up. I will keep an eye out for them.



Continued
2n2r4
Forum Mod


05-May-2010 20:43:21
>>>Stealth Mode<<<

Q: Is there any chance we could look at &#8220;stealth mode&#8221; pmods? Toggling on and off the crown in chat? If we want to chat without drawing attention.

A: Not Likely. It isn&#8217;t something we would do. If it is disrupting your game, you could play on a choob account or if it is really disruptive, you could give up the crown. It wouldn&#8217;t be fair to have ninja mods though. Players would be far more likely to fall for scams if it was an actual feature. Players fall for it now anyway. It isn&#8217;t something we could do. Far too easy to abuse. Quite a lot of player base is trusting. : )



>>>Mod Kathy&#8217;s Shift<<<

Q: What shift do you have Kat?

A: At the moment 5 &#8211; 1





The End

Session ran for ½ hour. Another more relaxed, open discussion format (no hand raising). With this type of format I put the emphasis on capturing what the J-mod is saying, so not all p-mod comments are included.
Slaze


12-May-2010 04:29:02
Last edited on 12-May-2010 04:35:00 by Slaze
03:30AM / 03:30 BST, US West Mod Meet - Wednesday, 12th of May 2010

Hosted by: Mod Lorenzo
Moderators Attended: Twelve (12)

A- Addition
P- Player Moderator
J- Jagex Moderator/Answer
Q- Question
~ Breaker between questions of the same topic

Please tell if something needs to be changed, or added and I will make any changes needed.
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Account Recovery - Which name is needed? (Display or User)
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Q: I have a friend which was hacked just after the name change feature was released. The hijacker has now changed the name a couple of times, thus there is no way to determine what the accounts current display name is. Even I am unable to determine the current display name of the account. Although is it still possible for it to be recovered?

J: Yes - To recover an account you are required to use your "Username" not the current display name.

A: That is why the display name feature is considered an éxtra' security precaution. As without the original username it simply isn't possible to hijack the account.


Text reports - Evidence Shown? [Part One]
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Q: This question emerged after reading a comment made by a fellow Player Moderator. When you are reporting a player in a clan chat. Does the reports only show the text of the reporter and reportee? For example if I were to join "Player one's" clan chat and I "Player two" were to report "Player three" who would be in the report?

A: From my understanding it hasn't change and is just like public chat. Meaning the only two people who would be in the report would be "Player two" and "three".

J: From what I know only the text of the reporter and reportee would be shown in the report.

[Continued Below]
Slaze


12-May-2010 04:32:30
Last edited on 12-May-2010 04:32:57 by Slaze
[Continued from Above]

Text reports - Evidence Shown? [Part Two]
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Q: If someone were to report a player for something in "Public Chat"- The report was inaccurate. Although at the same time the reported player was speaking offensively, or inappropriately in a clan chat would action still be taken against the reportee? Or as the text isn't viewable would it just be considered unnessecary to issue an offence?

J: I wouldn't think that action would be taken.

-

An enjoyable Surgery - I hope you enjoyed reading the minutes!

&#352;Íãzè
Plasma Ball1


12-May-2010 15:17:07
Australian Surgery
Wednesday, 12 May 2010
Mod Kathy

===
~Flagstaff of Festivities~

Q: Jagex isn't planning to do anything to the Flagstaff of Festivities are they?
J-Mod: We won't be getting rid of it and it will stay as a ticket bonus item.

===
~Skills Forums~

Q: Why were the Skills Forums regrouped together rather than the sub-forums they previously had? Something the skills forum moves a bit too fast now.
J-Mod: It is easier to monitor the threads in one place and they weren't too fast-moving.

===
~Report Baiting~

Q: There was this guy at the Grand Exchange. He was trying to bait another guy trying to get him to respond, but nothing was reportable. The person was swearing his life away even when I asked to stop or try get him to add me to give advice.
J-Mod: We base each action on that one report sent in. If there is a running situation, you can let us know in a PQ and the situation as a whole can be looked into. But I would recommend that they are added to the ignore list more than anything.

---

P-Mod#2: Had almost the same yesterday, ended with me muting for offensive language... but forgot it was in Norwegian. I should've said something in English about why before pressing the button, right?
J-Mod: We do have Norwegian support.

P-Mod#2: From the Norwegian servers, do the reports go straight to the Norwegian J-Mods?
J-Mod: Nah, they will come through to us and we will pass them on.

===
~Music in the P-Mod Room~

Q: Any real reason we can't manually select music tracks in here?
J-Mod: So you can concentrate on the awesome discussions going on.

===
~Oracle Updates~

Q: Is there any update on when we might see an update to the oracle or guidelines as the Lumbridge Academy has been confused by the Oracle and minutes in the "mod meet" contradicting each other.
J-Mod: I am working on that at the moment, there will be some big changes.
Plasma Ball1


12-May-2010 15:19:18
~Race and Politics Discussions~

Q: I was wondering about the involvement of race and politics discussion in the rules. last night there was heavy discussion about politics before I put it to an end.I have seen mods say they will mute for it once or twice.
J-Mod: On the forums it is a rule. In-game it isn't unless players are being racist or seriously offensive in the discussion or spam possibly. If a person was being racist you would report it under the offensive language rule. But players can discuss both religion and politics in-game if they with.
P-Mod#2: It's really how players respond to the discussion, some players will be able to discuss religion and politics maturely, while others will resort to insults and offensive content if they feel that they've been maligned.
J-Mod: If you see things getting a bit heated, there is no harm in either trying to turn the conversation around or changing the subject.

===
~Just the Facts~

Q: Is there any time frame on when we might see another addition of "Just the facts"?
J-Mod: It was something we were discussing yesterday, some changed are being made there too. I'm not sure when the next news thread will be out I'm afraid. You will need to wait and see.









































Plasma Ball1


12-May-2010 15:20:02
~New Surgery/Mod Meet Schedules: additional time for Jagex~

Q: How was the past three weeks been with the additional time from the new Mod Meet schedule?
J-Mod: Asking me? I think it is going well. No more busy than before. I am still collecting feedback and making additions to the threads.
P-Mod: Have you been able to start any new projects with the spare time, or anything?
J-Mod: Yup, we have all got a lot more time to spend on the various P-Mod projects we are all working on. You will see the fruits of our labour over the next few months. Just to give you an idea of what is going on, I am working on: the Oracle feedback, P-Mod centre, QA for the P-Mod team, changes to reporting on our end to help you, Mark is working on events and they P-Mod elemental teams and the list goes on like that.
J-Mod: So as I always ask. If you have any suggestions you want us to take into consideration that could improve things for you, post it up.
Slaze


19-May-2010 01:44:58
Last edited on 19-May-2010 01:49:15 by Slaze
00:01am / 00:01 BST, US East Mod Meet - Wednesday, 19th of May 2010

Hosted by: Mod French
Moderators Attended: Seven (7)

A- Addition
P- Player Moderator
J- Jagex Moderator/Answer
Q- Question
~ Breaker between questions of the same topic

Please tell if something needs to be changed, or added and I will make any changes needed.
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Events Forum - Confusion/Status
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Q: Players are real confused in the event forums - Should the event teams maintain two threads now?

J: Ah! - Mod Stevew and I are looking into it all. Although for the time being it may be easier to maintain one thread, and post the event notifications on the appropriate one.

P: Can you post in the "Events Community Home" thread and inform them you are holding it off? The active Moderators there (both player and forum Moderators) are getting questioned.

J: I will see what I can do. You see... If I say something along those lines, people might over excited and then be disappointed if nothing changes. I'll talk with Mod Stevew and see what information can be released.

P: You also know the current condition of the Members event forums? (A huge mess) There are misplaced threads scattered throughout the forum.

J: Ah - like... "Looking for a PvM team" threads?

P: Yeah and "Looking for open altar" threads.

[Continued Below]
Slaze


19-May-2010 01:46:37
Last edited on 19-May-2010 01:52:43 by Slaze
[Continued from Above]

Comparison between the Moderator teams
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Q: Why does the Forum Moderator team have a Jagex Moderator all to themselves, while the Player Moderator team have to share Mod Kathy with the Clan community?

J: I must admit that I seem to have more to do with the Player Moderator team than the Forum Moderators. As in I attend Player Mod meets more regularly and try my best to participate in discussions across the forums.

P: It&#8217;s just... we (six thousand players) have to share Mod Kathy with clans, yet the Forum Moderator team (Four Hundred players) have Mod Jon all to themselves. It just seems a little lopsided.

J: Indeed.


Developing a new query system
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Q: Is there any chance that a website developer could construct a new Query system? As the current one is having problems.

J: Constructing a new query system anytime soon? Probably not. :/

P: The current one barely limps along as it is, and I think chewy has taken refuge in the system... eating any passed on queries.

J: As I said on the forums, I will keep an eye on the thread so I can note any feedback.


Mod Mark H - Working?
¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯
Q: Is Mod Mark H still in the office?

J: No, I believe he has the week off.

P: When you see mark next can you tell him to update the "in game role-playing" thing, or take it down.

J: Sure - I will ask him to update it.


Reporting - Words that bypass the filter
¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯
Q: The word filter is allowing numerous offensive/inappropriate words through - where can I report them?

J: You can report the words using the "Feedback about the censor" thread located in the Contact Us forum.

Thread Name: Feedback About The Censor
Quick find code: 103-104-8-60000997


====

There ya go folks! Enjoy the minutes.

&#352;Íãzè
Slaze


19-May-2010 04:49:39
Last edited on 19-May-2010 04:51:33 by Slaze
03:30am / 03:30 BST, US West Mod Meet - Wednesday, 19th of May 2010

Hosted by: Mod Lorenzo
Special Guest: Mod Luiz
Moderators Attended: Eleven (11)

A- Addition
P- Player Moderator
J- Jagex Moderator/Answer
Q- Question
~ Breaker between questions of the same topic

Please tell if something needs to be changed, or added and I will make any changes needed.
¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯
Status of trust trades
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Q: What are trust trades? They aren't scams yet aren't in the spirit of the game. While they aren't reportable, what do we consider them? Scams or just... not in the spirit of the game.

J: Well they are definitely the latter, although I'm not sure on their offical stance.

A: I'd say that trust trades that lead to loss by one or more parties are not in the spirit of the game. Although there ARE legit trust trades in which the good faith bargains are carried through. Yet the trouble with the ones that lead to loss is they're very difficult to prove, and hard to get real evidence on.

P: Okay - So we agree they are not in the spirit of the game, and shouldn't be encouraged? Than i'll make my real point.

J: I would say so, but there's going to be an exception?

P: A major complaint coming up - If you take a look in the "Monsters" forums, specifically at the "implings spotted" thread it mentions that payments could be considered or may be granted in-game. Yet it must be discussed in-game not on the forums. Why are you encouraging a trust trade in-game, and more importantly why are you moving problems on the forums in-game?

J: Its a service - I don't think it is considered a trust trade.

-A long discussion about the defintion of a trust trade, and whether removing the post would change anything-

[Continued below]
Slaze


19-May-2010 04:51:06
[Continued from Above]

J: The difference between trust trade scams and services are two differnet things. Although the text you are questioning is up their so that other players don't discuss it on the forums.

A: The question i'm asking is why should we remove trust trades from the forums, yet encourage them in-game? Shouldn't the same principles apply.

-Another long discussion-

J: Maybe we could create a thread discussing the trust trade situation could be a good idea. As this discussion has outlasted a long period of time, although feel free to discuss it on the forums.

===

The surgery basically consisted of a large discussion about trust-trades and how the forums are encouraging them.

&#352;Íãzè
Yupa Tetohmu
Forum Mod


19-May-2010 20:03:07
Last edited on 19-May-2010 20:04:47 by Yupa Tetohmu
____________________________________________________________________________
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- - - - - - - - - - - - - - - - - - - 19th of May, UK Mod Meet, hosted by Mod French - - - - - - - - - - - - - - - - - - -
____________________________________________________________________________
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Q: What is being done with Just The Facts?
A: I don&#8217;t know myself &#8211; I think Mod Mark H posted up about it. Watch this space I suppose. Well, not this particular space, but you get the idea.

Q: How is the new Oracle coming along? Any time frame?
A: When it is ready. *ducks*
P-Mod: Why not simply remove &#8220;Coming soon&#8221; from the title?
J-Mod: Because technically it is coming soon. And if we would remove that, people will think it&#8217;s there when it isn&#8217;t.
P-Mod: What stage might the oracle currently be in? Draft? Editing? Other?
J-Mod: I don&#8217;t know for certain &#8211; editing most likely. When we have more information, we&#8217;ll give it to you, as always. I prefer to give definite information rather than guesses. I know that may seem annoying to you, but I don&#8217;t like being vague myself.
P-Mod: So change the thread title to &#8216;new oracle in the works&#8217;. That doesn&#8217;t imply a time frame.
J-Mod: I&#8217;ll see what I can do, if it matters that much. ;D
P-Mod: Can you explain why there is such a long process/ delay?
J-Mod: If I could, I would. It&#8217;s not likely to be 25 years.
P-Mod: Or just don&#8217;t announce you&#8217;re making a new one until it&#8217;s finished.
J-Mod: But then you would complain that we didn&#8217;t let you know. :S It&#8217;s happened before.
Yupa Tetohmu
Forum Mod


19-May-2010 20:03:19
Last edited on 19-May-2010 20:06:43 by Yupa Tetohmu
Q: Any idea when the location of RuneFest will be revealed?
A: *Tries to think of an answer that isn&#8217;t &#8216;soon&#8217;* When it has been officially chosen. It would be cool if it were the tower of London, but alas I have no information at the moment.

Q: Are you treating the use of the word &#8220;nigg&#8221; as a racist term? I&#8217;m seeing that more and more now.
A: If it is being used in the ontext of the other versions, yes. I can&#8217;t think of any other use for it myself.
P-Mod: How about as a greeting? &#8220;Hey nigg!&#8221; Hard to tell if it&#8217;s meant offensively or not, plus even if it&#8217;s not others around may well be offended in any case.
J-Mod: Hrm. Probably not then. Context I suppose. You could report it without. It is a bit like saying &#8220;Hello white person&#8221;. Redundant in many cases.

20-May-2010 02:45:06
The contents of this message have been hidden
1ise


23-May-2010 00:37:06
Last edited on 23-May-2010 00:56:33 by 1ise
Minutes of M.O.D.S. Meeting

=============JMod/PMod Relations==============

Saturday, May 22, 2010 @ 7:30 pm BST

Host: Mod Timbo
Moderator: PMod Aja WynDward


Opening Question by PMod Aja:

"Do you feel well supported by the Jagex Mods."

(All responding PMods name will be withheld for sake of anonymity.)

PM:"I generally feel well supported by the Jagex Mods. We typically have a great response with in box messages, fast query responses and fast report review. They are making an increased effort in game and are generally more open to ideas and feedback. That said, I'd like to see a bit more feedback on the report status, with regards to report accuracy. I know in my time as a Mod, I've reported wrongly more than once. but never any feedback."

PM Aja: That's actually another suggested topic: feedback

**Off-Topic statement regarding that reports show original name of player not the name at time of report**

**Off-Topic statement regarding if JMods are eavesdropping** Response: Assume they are.

**Agreement on the report feedback point, eliciting response from Moderator to for sure have that as a future topic, reminding all to post desire to see that as a future topic on M.O.D.S. thread.

Moderator gently steers discussion back to topic.....PMod/JMod Relations

PM:Statement as to not feeling that time zones, not in the *Peak* Jagex Corp traditional work hours are not as well-supported, stating that there are possibly fewer JMods on call to cover the Peak hours on other side of globe.

Discussion follows in regards to possible expansion to another site, such as US; in regards to does Jagex realize there might be a problem in Night Shift coverage, (suggestion to hire more people to cover).

PM: "I don't think there is a problem. It's only for our benefit to get answers quicker. Jagex is a company. They won't employ someone to sit and wait just in case they are needed."

....cont'd
1ise


23-May-2010 00:38:07
PM Aja: "Lol! True. But I don't think that's any danger on night shift, as things stand now. But they won't overstaff...true."

PM: "Is a Night Shift really needed? Is there something really so urgent, that it can't wait a few hours?"

PM Aja: "Ooh, very much needed. That's a very busy time! One of the priorities for all shifts is forums, to keep thins clean and tidy and handle problems immediately. Also they want to action reports as quickly as possible so that those who might have been wrongfully muted are rectified, and all reports closed quickly. So, ya, there is a very good reason for them having a night shift."

PM Aja: "Does anyone that's been a Mod for a year or less have any more to say about what they feel is the state of the PMod/JMod Relationship now?"

PM: "I have never needed one. I have no feedback, the senior Mods to the labor if I need it."

PM Aja: "So to you there basically is no 'relationship' at all?"

PM:"I agreeeeeeeeeee x4000 lol"

PM Aja: "So again, no relationship."

PM: ...back to topic......"Let's open this up to any Mods.

PM: "It's not only for our benefit, but also for the community which Jag seems to be....*person had a phone interruption...never finished thought*.

PM Aja: "Would any longer standing PMods like to comment on PMod/JMod Relations, back before? If so, say when you were modded, the year. I know I can tell you. Modded in Jan '07...When I was first modded we saw a lot more of Mods in a personal way. The QA teams regularly had JMod interactions in the form of Modding related quizzes, general parties with the QA team, and even just hanging out in a cc with their QA team. So it was very much more personal back then."

**Off Topic.....

PM: "I don't think it&#8217;s fair that JMods hold a real life meeting (RuneFest) in the K. It's not fair to people that don't live there. I would love to go to something like that but I don't live in the UK."

PM Aja: "Ah, but they may move the location around each year. We don't know that yet."
....









































1ise


23-May-2010 00:38:45
...back to topic....

PM: "That's the problem I saw with cutting the Mod Meets. Them being more personal, because then..."

PM Aja:"Less JMod interaction?"

PM:...."It doesn't really have a community feel, just being answered through queries or something similar."

PM Aja: "As I recall, the promise was more interaction in the form of events, etc."

PM:"Yea...But idk...Events aren't as personal."

PM Aja: "Do you feel that has happened or is happening, and does that suffice?"

PM: "I don't think it's enough. I went to a Castle Wars event, which they even messaged us, and I didn't see any JMods.:/"

PM Aja: Did the msg say there would be a JMod there?"

PM: "No"...."But I expected a JMod time compensation."

PM Aja: "Let me ask the same question to everyone and you can answer Yes or No....Do you feel the promised additional JMod time to replace the Mod Meets has happened? I don't see that what was lost has nearly been replaced, myself. The result is a loss of JMod time, not a replacement of it with a different type of JMod time, at least so far."

PM: "That was my point..even newer Mods feel the lack of JMod time."

PM: "It was raised somewhere - to what extent have they simply transferred to Triumvirate (from say Air/Fire)"

PM Aja: :From our QA teams?"

PM:Yeh, should we expect to wait until that finishes for PMod stuff?"

PM Aja: "That remains to be seen, I'd say. Last time I asked Kat about our AQ teams, she said they were still working on them (and that was in the past day or so)m so they haven't dropped the QA team work for Triumvirate as opposed to working on revamping our QA Teams. So ya, I'm not the happiest about that either. Let's assume they do fulfill their promise of more JMod interaction in game, in terms of events etc....Is that sufficient for the team to feel supported? Is that what we *want*? or *need*? Doing anything in game with players of all types?"

PM: "We want to be able to meet daily if we have a problem."

...cont'd....
1ise


23-May-2010 00:40:18
PM: "I'd agree. Mostly I think we want answers to questions that concern us, for example, merch clan advertising and so on. JMods obviously want to support communities by attending CWars etc." And maybe as a Jagex Community we could expect some gameplay interaction."

PM Aja: "Which is what they are going, for, I think."

PM: "Why do we want JMods in the game?"

PM Aja: "Anyone want to tackle that question? Do you mean interacting with Mods specifically, or....?"

PM: "I will"...<------(brave soul)

PM Aja: "Go for it"

PM: "Having JMods in the game allows us to know that not only they do their work in real life, but they actually want to be friends with the people that pay and interact instead of just working on the game to be better."

PM Aja: "It's certainly in Jagex's best interest in terms of promoting the game.

PM: :"But that isn't about the PMod/JMod relationship."

PM Aja: :But for the moment we're being selfish here, as a team. We're only considering what *we* want or need to be supported. , I personally reel it was a great stress reliever for Mods to be able to meet with JMods regularly in QA Teams as we once did."

PM: "Maybe it's just me, but it seems Mod Poppy seems to go out of her way to be sociable with the PMods in the manner you suggest."

PM: "Agreed"

PM: "She attends PMod events, and even helps arrange them and all that. Maybe."

PM Aja: "That's part of supporting the team, I think."

PM: "I think it's helpful. It's not just "oh, I'm a PMod, I gotta work efficiently for Jagex and don't give bad reports. But it's actually more likd "I"m helping Jagex" feeling when we actually get JMod interaction."

PM Aja: "I think it goes a long way toward PMod morale, myself."

PM: "I don't really see why you want JMods in game. The forums offer a place to contact and discuss in a way that everyone can follow the discussion. And I feel I get good support through the message system if needed."

..cont'd
1ise


23-May-2010 00:42:09
PM Aja: "OKies, so you feel interaction with JMods via forums is enough now, or that if there was more it would be enough?"

PM: Well, I'm not sure on the average level of support. But I do feel the forums are a better place than in game."

PM: "I don't think that the reasoning for JMods on game is all about PMods in general. How many players do you talk to who want to meet a JMod? I have seen many. I think that's the concept in meaning on that. For community in whole, not just PMods."

PM: "Agreed"

PM: "Going to add....Some JMods are in the community support section. They work with the player base and with us if needed. Some of them are moderator support. The teams are not the same size. And I for one, would love to see more JMods in game with the player base."

PM: "Forums are excellent for everything else."

PM: I think Jagex Mod in game make pride...I barely see them last time"

PM Aja: So, you're another one that feels JMod support via the forums is sufficient for your needs?"

PM: "As a PMod, yes."

PM: "Say Mod Kathy, that sent the message to me for this, just came at start today...said...Ty all for coming...and *I will be look(ing) at the minutes to this carefully.* That would have been nice."

PM Aja: "You can bet she will be reading the minutes. She did send the message at my request, though, and I'm for sure here to thank you al for coming." ^.^

PM: Oo I don't doubt it, but her just coming at first would feel much more personal."

PM Aja: "She may not even still be at work, tbh. She sent the message about..I dunno...5+hours ago? So it may not have been possible for her to greet us as she may have already gone home."

PM: "I used her as an example. And Mod from group would cover it...just the personal...."

PM: "Agree"

PM Aja: "So you'd like to see more personal JMod interactions even if it's brief?"

PM: "Well, I totally feel you're doing a great job leading this."

...cont'd
1ise


23-May-2010 00:42:58
PM Aja: "What I'm hearing you say is we would like to know what we do is appreciated, yes?"

PM: "But was meaning just that minutes shows they really appreciate us coming here."

PM: "Where I would love to see more JMod action is in the PMod Forums...answering questions, making points."

PM Aja: "Ditto."

PM: "Not leaving threads to go on and on and on."

PM Aja: "There was talk of a thread to replace Mod Meets, where Mods could ask questions and get a JMod's answer on Forums. Nothing has yet come of that. So more GOLD on any and all threads?"

PM: "Juts even a *Hi* would be good, yes. So we all know they are reading."

PM Aja: "Let me do a few quick polls, guys."

...bit of off topic discussion regarding what Mentor JMods are (corrected to understand they are PMods, not JMods.....brought back a bit in regards to maybe they could be a bit more intermediary between PMods/JMods possibly through PMs or Mini Clan Chats.....


PM: "I think the "What We Do" thread needs updated and then PMods have a better understanding of what JMod handles what...in all different ways."

PM Aja: "Agreed..If that's out of date, it should be updated."

PM: "Been a lot of moving around lately. So it needs updated. "

PM Aja: "Let's do a few quick polls. For these you can say yes/no"

PM Aja: "Do you feel that more JMod support on our forums would be enough to satisfy our needs as a team?"

....count on my screenies....


Yes - 13

No - 3


PM Aja: "Next question. Do you feel more JMod time in game doing events would suffice to support the PMods?" (added qualifier of *all* players... Then after some discussion/confusion clarified the question to say

"Do you fee that a combination of more forum presence from JMods plus more JMod attended events would be sufficient to support the team?


Yes - 11

No - 0

PM Aja: ...Summarization? bit of confusion towards the end...

"Again, those who felt what was most needed was more forum support...was the overwhelming majority here."

...cont'd
1ise


23-May-2010 00:43:59
PM: :Okay, I can see how increased JMod presence and in forums can help created the sense of more support, and a greater community feel. But the fact is, we have to keep a few things in mind. Do they, the JMods, have enough time to do such things as often as you would like them to do these things? As much as we'd like more JMod prescence supporting us, we might be being a bit selfish by asking too much for more."

PM Aja: "Well, obviously Jagex needs to hire more JMods just for us!!" "LOL!!"

...taking the liberty here to make sure all note the sarcasm in above remark.....

PM: "How many here actually read the forums a lot?

.....here there was a lot of "I do", "some", "procedures for sure", "at least every other day", "mostly PMod Forums", "very little", randomly at best"...

PM: "My point is a lot of PMods actually do not know how to find their way around the forums and not only Freshers, but long time PMods as well."

PM Aja: "Hopefully inbox messages will prompt them to seek out forums."

PM: "_____ is right. I have seen a few PMods in game that I've never seen in the forums."

....bit of discussion as to *can't force people to read, don't know how but may want to....

PM Aja: "Solution: Perhaps someone can write up a guide to PMod forums?"

PM: "I still get excited to see a gold crown in game....I'm sure the player base does too...even if only in special events."

PM Aja: "The player base adores JMods."

PM: :Two points now actually....First, there will also be members who will complain if they feel their dues go to sending JMods just to play Mini-Games with people. Second, I prefer the forums for solving questions as they can be searched so there will be less duplications of effort on the part of JMods."

PM Aja: "Very good point, the latter. And as to the former there will always be people who complain about anything.."

PM: "We are 0.05% of the active player base, which is worth remembering."

PM Aja: "Very true."

...cont'd
1ise


23-May-2010 00:45:33
PM: "Amazing how much a 5 minute walkabout helps."

PM Aja: "As I kept saying, we are being asked to be selfish and indulge ourselves with this topic."

PM: "I just think many people might prefer more content updates as opposed to seeing more JMods."

PM: "But people should think realistically."

PM Aja: "Even being asked to be selfish, I think most Mods were realistic today."

PM: "I mean a 24 hour surgery would probably boost morale."

PM Aja: **Thanks all for attending**



Sorry I think I took too many posts for this..but you can't fire me, because I volunteered...

Deed is done, not shortening at this point.
1ise


23-May-2010 00:47:59
Last edited on 23-May-2010 01:56:40 by 1ise
Have a great day!!
Valcyra
Forum Mod


24-May-2010 17:46:50
Last edited on 24-May-2010 17:47:27 by Valcyra
Danish Pmod Surgery - Moday 24.th. May 2010, 17:00 BST +1 World 67

Translated version

Participants:
¯¯¯
Mod Dansk

Dartangen
Wall
Valcyra
Bukkebruse
Badman DK
Theos Rizos
Andejack

¯¯¯
=======
Part 1
=======

---------
Pmod:
Have you found a new Danish jmod?

Mod Dansk:
No, we haven't found a new danish jmod yet.
But untill we find oune, Mod Sommerz and Mod Johan (Norwegian and Swedish jmods) will look after the most important things for the Danish community. Do you want them to write in Swedish, Norwegian or English?
When they have P and fmod meeting, you will be invited to thier meetings in the future.


* We agreed that English would be a good idea .*
---------

Pmod:
Can we report in Danish as usual? Or will it not work until there is a new Danish jmod?

Mod Dansk:
Yes, there was another thing I wanted to talk to you about ...
You can still report normally. Because Mod Sommerz, Swedish Mod Johan and I have shared all reports between us and understands all three languages. They have just a little extra work to do, untill a new Danish Jmod get this role.
I'll also write a long list to the new Danish Jmod, and Mod Sommerz and Mod Johan on the main tasks.
For example, you can continue to write on the forum Help thread, or use our F- and Pmod threads to contat a jmod.
---------

Mod Dansk:
I also have a little prayer for all P- and Fmods
I would like that you all do what you can, to help operating our Danish community with nice forum threads, replys and discussions. And also it wuld be nice if you could keep helping and hosting events. If you write in the "event thread" it will be updated by Mod Sommerz and Mod Johan.
We would nok like our comminuty suffer too much, when we haven't got any Danish jmod for a period.
---------
Valcyra
Forum Mod


24-May-2010 17:47:08
=======
Part 2
=======

Mod Dansk:
Another thing - I would like to ensure that you all know my last day at jagex is on Thursday, and that we are celebrating this at. 16.00 Danish time.
Note that this is in w 102 f2p, if anyone should ask you, and this is for everyone to come. There will be a drop party


The reason that it is a little early is because of meetings and work - so best to put it there.
---------

Mod Dansk:
Okay - a little more info for you:
My jmod account - Mod Danish - will be closed on Thursday so this means that in addition, that our "Mod Dansk" clan chat will be closed too.
---------

Pmod:
Will we see new fmod that arent pmods in the future?

Mod Dansk:
Yes there is new fmod on thier way that aren't Pmods
It should not take long As in when it is a long process. But yes there is more to come - which seems to support the Danish community. The same goes for Pmods. There may well be new Pmods, that I have sent through the check, several months ago.

If you have any questions you can reach me when I'm in game this week, or write via the forum on P-and fmod threads.
Agent Trev


26-May-2010 04:11:41
Last edited on 26-May-2010 04:14:17 by Agent Trev
=== May 26th, 2010
=== 03:30
=== Hosted by Mod Lorenzo

Around 10 PMods attended.
___________________________________________

Started with a discussion about the update to skillcapes. The conclusion seems to be that thieving is still not good.

PMod - Are we allowed to advise players to report auto-typers under disruptive behavior?

JMod - Not sure if we want normal players reporting more. Their accuracy is already very poor.

PMod - How are we doing on the PMod needs a JMod sticky? Are we using it right? Is it cutting down unnecessary queries?

JMod - From what I know, its good.

PMod - What exactly would one post on the PMod needs a JMod thread? (ie when we should post there rather than submit a query).

PMod addition - Offensive names go on the thread in club mod

JMod - I'd just PQ for stuff that is not so time sensitive.

PMod - Have the new placement mods been picked out?

JMod - I'm not sure yet.

PMod - Any chance we can get the mod magazine back or 'Just the Facts' soonish?

JMod - I'd say I don't know. Sorry.










































Louiellen
Forum Mod


26-May-2010 11:10:50
Last edited on 26-May-2010 11:26:53 by Louiellen
Australian Mod Meeting: hosted by Mod French:

Raw Transcriptions:



P: *about hacking*

J: If the hijacker appeals the offenses, we will see that they are the hijakers and not take action. However, the best way to avoid this is to keep your account secure.

P: The forum thread M.O.D.S your views please. Basicall needs a lot of jmod feedback...There are lots of issues raised there... Controversies, after controversies and lots of rumours where thrown in the air as well. It divided the pmod team @the forums like no tomorrow.

J: I have been on that thread, yes.

P: HOw many pages it needs to grow? How many pmods needs to accept being hurt, before we can hear from Jagex? An official stance about all the controversial topic raised on that thread?

J: An official stance on what? There are so many issues there, and not all of them can be solved by a gold post.

P: Mod french, the root cause of the problem is "lack of communication" from the cm team...

J: Regarding what? In particular, not in general.

P: If the feedback can come from Jagex CM-team's leadership... The better.

J: What do you want communicated?

P: The CM-team i think, needs to have to conduct meeting amongst yourselves... With all due respect, it's simple impossible for me to retell the contents of the whole thread. It's more than 10 pages long.

J: With all due respect, it's impossible for me to find what is actually wanted for the same reason. I'm not trying to push the problem to one side.

P: "addition" Maybe she is trying to ask that someone in CM at least make a start at tackling the issues being raised.

J: I get that But my point is that the mods are saying there is a lack of communication.

P: Unspoken, it remained unclear

J: What do you want communicated? What do you want us to talk about? What I can work with is in on guidelines? reporting? feedback?
Louiellen
Forum Mod


26-May-2010 11:11:23
Last edited on 26-May-2010 11:30:23 by Louiellen
P: if you asked us a question and we just discussed and we just discussed it ourselves, without responding to you in anyway. How would you feel? I think she is after posts on that thread tackling issues.

J: I'm sorry... I will take a look at the thread and see if there is anything i can do.

P: There's a feeling of being left in the dark perhaps.

J: But in all honesty, i'm not sure what so many people on so many different sides. When we're all actually on the same side.

P: I've not seen it at all, but I know what she means when she's upset.

J: And no one is responding.. Have I said wrong thing?

P: I think - where the forums are concerned. That even a brief acknowledgement that someone in cm is watching is valuable. Otherwise the perception is that it's just a bunch of mods chatting.

P: I agree with you there

P: The thing is though, when issues become heated, mods start taking sides. And things start to really boil, without any calming... From you guys it just takes on a life of its own and that can be bad.

J: There's calming the issue and then there's resolving it. "But you make good points.

P: Ultimately both need to be done of course. But just poking heads in to say "we're aware of this now, thanks". Is going to achieve a lot of that.

J: We'll take a look at the thread. If it's becoming too heated, we may need to close it. So that we can look through everything. Without anything escalating further. Is that ok.

P: Thank you very much for the time, mod french.

P: Any step forward is good

J: For what is worth...

P: All mods there, regardless of beliefs will appreciate jmod response. I'm sure of that for or against what they believe.

P: Thanks for your time

J: That's alright, it's time to close now. See you all around
Glimmergal
Forum Mod


26-May-2010 22:11:22
UK Meet-May 19th 2010
Hosted by Mod Ac
15 pmods attended
-----------------
(pmod)-I am asking to reschedule the removal of the forum communities forum again.

(Jmod)-Why is that?

(pmod)-Not sure if you have noticed it, but the forum community is not happy atm. Most of them have been angry since the community update because they post feedback in the forum community forum, and jmods do not post there. This makes them feel ignored, there are only 10 gold posts there.

(Jmod)-Yes, I am aware there is still some oppisition for the update.

(Pmod)-Some?

(Jmod)-You know what I mean.

(Addition)-There was a update this week to the timers that should make the change a lot better for most people.

(Jmod)- Right, to go back to other pmod question, it was a very big change for us & players alike, and the forum community area is still a place we are gauging a lot of opinions and info from.

If it is felt that we haven't provided much visability there, as of late, this is unfortunate, though it's certainly not something that has been ignored.

I think it's true to say that even if we can't provide detailed responces at the given time, it would help to show up and re-enforce that we have considered their points as we do.

A bit on the timers, I can understand the anger that they haven't been removed completley, though it will be a part of the forums for the forseeable future to prevent community to community spam or thread duplication.

I've noticed that generally, a lot of users have moved into there preferred community since the update. With a great number using the everyone forums, compared to the rest.

(Pmod)-To everyone? Mod Emilee locked a suggestion sticky in recent updates in everyone, and asked the players to post in the members community to make it easier for the dev's to read suggestions.

I can understand how something like that would make the forumer's angry. Everyone isn't everyone if the dev's ask you to post in another community.
Glimmergal
Forum Mod


26-May-2010 22:17:18
Continued...

(Jmod)- I was not aware of this personally, I"ll ask about it.

I don't see why the suggestions can't be taken from each respective area.

(Pmod)-It was Mod Maz's sticky, about shattered heart i think.
(Pmod)-Shattered heart is members only? Could that be why?
(Pmod)-Aye, but many members uses everyone. They had to leave everyone to post there.

(Jmod)-From initial reactions yes, I did deduce that it was likely due to it being members content. Though I can see the predicament where users would not want to leave a certain community. Point noted.

(Pmod)-I'd like to ask for a clarification on something that was posted on forums. Mod Mark H posted on the now locked thread- "M.O.D.S. your views please". His post has been interpeted by some as meaning M.O.D.S. is either to be closed down, or at least not be run by a pmod.

Would you guys please clarify that somewhere? Not sure where since that thread is now closed. Perhaps on the M.O.D.S thread? We'd love to know what exactly the intention is.

(Jmod)-I see, I did follow much of the discussion, but I'll have to go back and check this part out.

(Pmod)-And also for the offer that Jagex should take over M.O.D.S. as well.

(Jmod)-No problem, noted down.

(Pmod)-Is there a possibility of seeing more modmeet type's of things per week? One thing that I thought of was, having what we have now as modmeets, but also having the old type of surgeries a few times a week.

(Jmod)-This has actually been quite a point of discussion, though the problem with the older format incorporating surgeries, was that we often had several meetings with few discussion points. Or certain points were in fact better answered within queries.

Therefore, we decided to try a situation where we completely scale back on the surgeries & open up available space for other activities, whether this is more work behind the scenes or time slots to use for intiative support or events.
Glimmergal
Forum Mod


26-May-2010 22:21:53
Last edited on 27-May-2010 00:08:49 by Glimmergal
Continued...
(Pmod)-There are those who cannot attend weekly mod meets. Perhaps an additional weekend day for mod meets? I'd gladly reschedule laf out of the current times for that.

(Jmod)-Yes I actually think that would be a good idea. The mod team will have to talk about this.

(Addition)-I say increase from 4 to 6, spread them out more & make a couple each week "Themed" with different agendas to discuss certain specific issues.

(Pmod)-Can we soon expect the thread "What We Do" updated? There has been so much change lattley with jmods moved around to different areas.

(Jmod)-*Takes note* This could be useful

(Pmod)-It was brought up during the forum shuffle, often times community management jmods would say "I will pass it on" & players were being aggravated by this, since they weren't getting answers. What does it mean if you "pass it on"? Do you send them a message? And is there some way of improving it?

(Jmod)-Generally certain points of feedback are collected, and sent to different channels. In some cases this can be directly to a member involved in the content or update. In other cases it's feedback that will be sent to our own managers who can then filter through this through to the best channels or people. We have worked a lot on our player feedback lattley.

(Pmod)-Do you directly say copy/paste what a player might say or do you try summerizing everything?

(Jmod)-That depends if within a given text there is a simple point. Then we may simply pass on that distinct point, if it is a complex issue then only the whole text will do.
As I say though, it is a area we have been working on quite a bit latley. So we are looking for new ways to help collect and direct the feedback.
Subsequently in an ideal situation, we hope to provide more feedback to the players as a result, and where possible actions evident within the content or area that was given feedback to begin with
Glimmergal
Forum Mod


26-May-2010 22:23:33
Continued...

(Pmod)-Lately there has been sentiments in the player (and mod) communitys that jagex has not been living up to Mmg's promises to be more open. So my question is can jagex give more detailed behind the scenes in various processes at jagex?

(Jmod)-That is a question I will have to ask Mmg. We're to have a Q&A at some point, so it will be a good point to raise.

(Pmod)-Other then the forums, will it ever be possible to report offensive name in game without them typing?

(Jmod)-Good question.

(Pmod)-I've always asked about reporting such names, even asked Andrew himself, he said it was a bug in the reporting system that he might fix one day, so I hope it is fixed

(Jmod)-I have heard it was the intention that users could report offensive names without conversation. I'll have to try and chase it up. Though tecnically, if someone has an offensive name it makes sence to have flexable reporting.

The End
Resoun


02-Jun-2010 20:28:23
Last edited on 04-Jun-2010 14:18:27 by Resoun
UK Meet-June 2, 2010: 1930HRS BST/1430 Eastern
Hosted by Mod Kathy
Pmods in attendance:

Fudge Marble
Lord Lept
Fearless Fis
Keen68
Agent Trev
Wee Lamm
2n 2r4
Xe
A Thorondor
Mr Dominguez
Aja Wyndward
Jiblix
Ingmar War
Mystress
Resoun

[Edited text of meeting; See Addendum]

Pmod: Keep getting asked about clans posting youtube chans on forums. Still only allowed to do so for Jagex officially, correct?

Mod Kathy: Yup yup

Mod Kathy: So anything any of you want to raise? Questions? Compliments?

Pmod: Are you aware that there is a rise in bot/macro advertisements?
Mod Kathy: Spam advertising you mean?
Pmod: As in-website advertisement
Pmod: No on the rs page, but youtube and various other sites are sometimes Plastered with them
Mod Kathy: I personally wasn't aware. When we review reports, it is case by case There will be reports that summarise what has been said though I imagine
Pmod: 'find the bot''instant 99+1m cash' etc
Mod Kathy: So adverts on other sites?
Pmod: Ayea, just like you have banners on the main page
Other sites have the same ones-about rs macros
More and more common

Mod Kathy: Icu are looking into the sites as always. There is progress there
Pmod: Ah well, just do you know-they seem to be becoming more common
Mod Kathy: And they will be aware of what is going on with the other sites and the Adverts.

Pmod: Merch clan bots & autotypers are becoming much more common at busy places again like the ge
Mod Kathy: K, autotyping can be reported as before. And hopefully the investigations will have
an effect.
Pmod: The bot ads often appear on fan sites-runehq has a whole load and that leads players
from these fan sites on to break the rules. Just thought I'd let you know.
Mod Kathy: Only if they want to cheat.... And I will make sure they are aware of that just in case
Pmod: I don't think many players will bot because they see an ad o.0
Mod Kathy: That's what I would hope ^_^
Resoun


02-Jun-2010 22:45:03
Last edited on 02-Jun-2010 22:51:47 by Resoun
[continued]
Pmod:Agreed, but when it's in front of them..They may be more tempted. Some people might not be aware that it's possible until they see it

Pmod:Noticed an increase of people asking for those "quitting rs" to pm them. This is
assumed to be trading accounts but with no proof how is this handled of should we ignore it
Mod Kathy:Because there is no evidence, no action should be taken. It is likely that
Players would report them through pm anyway, or worst comes to worse The suspicious
activity on the account would be noticed. I will also pass on that as an issue.

Pmod: Any further info on the calendar application for events discussed awhile back
Mod Kathy: It is being worked on but we are waiting on some checks. Once this is done a calendar will be put up. ...If you mean for the forums and events on the forums
Pmod: As I understood it, the app would work from forums for clan events and scheduled activities
Mod Kathy: I think we are thinking of the same thing. It is happening, just waiting for stuff to be done.

Pmod: Not specifically a pmod thing, but awhile back there was word of that anti-hacking
usb stick-thing Whatever happened to that? :O
Mod Kathy:The response to it meant it was put on hold.
Pmod: Ooh :O

Mod Kathy: The issue of too many in-box messages was raised How many messages do you count as tolerable?
Pmod-1:I think that only important issues should be set to in boxes tbh
Pmod-2:I don't think its a number but what the content is like procedure updates and changes etc.
Pmod-1:Anyone that is interested in all the initiatives most likely Already checks the forums
Since that's where they are discussed and organised
Pmod-3:*Ignore the ones I don't want to read*
Mod Kathy:So procedure ones are fine?No amount would be too many?>
Pmod-4:The volume of them doesn't really bother me that much
Pmod-5:Sure Not that there are *that* many changes to procedures.
Mod Kathy:There will be a few changes coming up but nothing that would spam your inbox
Resoun


02-Jun-2010 22:46:46
[cont.]
Pmod-2:*dreads getting 2 of each message*
Mod Kathy:Lol something that is already being sorted separately
Mod Kathy: Well cheers for the feedback. It's useful to know where we stand with this kind of thing.
Pmod:Maybe just make it clearer if it's a procedure or event?
Mod Kathy:could work. Would a monthly general one that could include event info be ok do you think?
Pmod-2:If it's an important event that all pmods should know about sure
such as consistent titles-Procedure update vs Event notice
Pmod-3:Monthly event info would be awesome
Pmod-6:Like a newsletter?
Mod Kathy: That's an idea [Pmod]
Pmod-3:I think every 2 weeks would be fine too Kathy
Mod Kathy: Nah, more like a small update type thing
Pmod: that's part of the functionality of the calendar as well
Pmod-7:Maybe Just the Facts could be included as well
Mod Kathy:And only if needed

Pmod: What's up with the lack of news
Mod Kathy:It's being reviewed at the moment

Mod Kathy: Well we will see what can be done to make sure it works for all(or at Least for some of you)

Pmod:Splash bots are emerging, I warned about the script a few weeks ago
Mod Kathy:If you sent in info it will have been passed on the the specialist mods

[END]
Addendum:
Various other materials were discussed including text colours and the clan tab's new
functionality to not require the forward slash "/" to chat in clan when open. The later
appears to be perhaps a beneficial "bug". No firm expectation was given as to whether
this would be altered in the future.
Louiellen
Forum Mod


23-Jun-2010 04:06:12
US-West Mod Meeting: Mod Lorenzo: Raw Transcript

Q: Can you say when the 7 day free trial starts? Or why it was delayed?

J: I'm not sure if i can say, but let's just say soon. Very soon. And not sure why delayed.

Q: My concern is, previously: runescape is not interesting for real life scammers, because only accounts allegedly got "hacked". But with the trial, requiring credit card, hopefully no one in the world reads my mind but an evil guy can create a website, claiming to extend trial period... and ask people's credit card number. Which i think can be potential problem, hopefully controllable. Is the query system possible to contact icu?

J: There will always be scammers out there, we can only do so muc to prevent. So yes, I understand your concern. U can pq and then be asked for it to be passed on to icu sure, they are very very busy.

Q: What information is needed, for a player to appeal a locked account? I was talking to a player, and he said that he needed.

J: As a password recovery really.

Q: To input both questions and answer for his recoveries, and i'm not really sure as i've never done it.

J: Just do a normal account recovery and it will pass as an unlock too.

Addition: Pmods are worst people to ask lol. as we don't have experience using recovery systems.

Addition: Yeah people tend to overestimate pmod abilities.










































Louiellen
Forum Mod


23-Jun-2010 04:06:35
J: Lol never thought like that but ur right i guess lol.

Q: I dunno if you can answer, but its fine. If jagex need to shutdown a runescape video, it takes a while because it needs legal action?

J: I don't know tbh

Q: Because the video of the leak about our pmod forums still up, even after 10 months. I'll just post it at the pmod need a jmod thread then. ty

Q: If the oracle will be implemented into funorb's version?

J: I assume it will be mod craddock is ur man for asking that.

Q: Trial for runescape only, or will funorb will be involved?

J: I'm 99% sure its rs only.

Q: Any news, when will the next jtf be released? We're nearing the end of 2010's first half. I'm sure, so much have changed since the last march jtf. Sorry for the tough question.

J: Sorry not sure on that,
Glimmergal
Forum Mod


23-Jun-2010 22:51:11
June 23rd 2010
UK Meet
19 pmods present
Hosted by Mod Kathy:

Pmod-Why was the f2p trial delayed?

Mod Kat-It is going to be going live with the update that was also delayed. Should not be too long, but no exact date.

Pmod-Sorry if it's been mentioned, but what is Jagex stance on trivia bots?

Mod Kat-They can be reported for macroing at the moment, but no mute. As for our stance, we like to take the effect of the actions into account and see how harmful the actions of the player are or if they entertain the users (and if there is malicious intent).

Pmod-So noone knows what there doing as yet?

Mod Kat-We know what they are and we see reports, but from our end we don't get the same view of how they affect players as you do.

Pmod-I meant why do they do it?

Mod Kat-Oooo, for fun? To see if they can. They are checked out to make sure there is no actual malicious effect of them. Entertaining them with quizes, I can think of worst things ^ ^

We will keep an eye on the situation, and I will pass on the concern.

Pmod-When my party query got sent out, was it to pmod *and* fmods? Cause 3 fmods said they never saw it.

Mod Kat-I believe it was to just pmods, although some are duels.

Pmod-The partys are for both groups of mods. Next party, if I'm allowed a query, I'll be sure to be more explicit.

Mod Kat-Heh, that will help

Pmod-I have sent a pq and a glitch report, but several of us are not receiving our mail or able to check it.

Mod Kat-You mean the one message issue?

Pmod-No, I haven't got several mails now so I gather. When I click my inbox, it doesn't go there, it's just a blank page.

Mod Kat-Hrm, well you are getting the messages. Not being able to get to them is an issue and it will be checked by the bug trackers. Hopefully it won't be a issue for much longer.

D..D..D..D..D..that's all folks!
Ms Toxicity
Forum Mod


30-Jun-2010 12:25:03
Last edited on 30-Jun-2010 12:33:39 by Ms Toxicity
====== Australian Surgery Minutes &#8211; Wednesday, 30 June 2010 - 10:30 a.m. BST ======



In Attendance:
¯¯¯¯¯¯¯¯¯¯
Mod Calm
10 Player Moderators



Major Bug
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(Apologies for the missing the opening remarks, as the surgery had already commenced.)

P Mod: This is a major bug.

Mod Calm: Surgery isn&#8217;t really the place for bug reports. Can you submit a bug report please?

P Mod: My friend did but nothing really happened.

Mod Calm: I&#8217;ll have a bug tracker investigate it.

P Mod: He doesn&#8217;t know how to work the bug.

Mod Calm: You submit one?

P Mod: Yes



Climbing Boots Leak
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P Mod: There's been a ton of rumors circulating around the net about a possible leak regarding the climbing boots update. Players have been claiming people made hundreds of millions of GP off it. It's been a huge problem in Mod MMG's clan chat.

Mod Calm: There was one confirmed minor leak, unfortunately. A staff member from the community management team had, according to what I know so far, given certain players prior notice to the update, who in turn told some of their friends. This is currently under investigation.

P Mod 2: So what should we tell other players if they ask us about this?

Mod Calm: Try to ignore the subject.

P Mod 2: The persistent players?

Mod Calm: You can tell them there were no leaks.

P Mod 3: I've seen a couple videos where players showcase over 100k boots. Are they actually real?

Mod Calm: Most of them are not. The highest amount of boots we've seen on a single account is roughly 91k.

P Mod: Will the players who bought out climbing boots before the update be banned?

Mod Calm: Nope.



Merchant Clans
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P Mod: What&#8217;s our position on &#8220;merch&#8221; clans? (Soz been out of the loop for a bit)

Mod Calm: If someone advertises their merch clans, as in &#8220;join gp merch&#8221; and it looks autotyped, you can mute instantly. But if it&#8217;s just someone talking about merchanting and the clan, don&#8217;t report.

P Mod 2: More along the lines of P Mod involvement, is it ok to dump, what they are trying to raise?

Mod Calm: So long as you don&#8217;t advertise them or encourage them, we don&#8217;t mind if you join them.



M.O.D.S. Initiative
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P Mod: Whatever happened to M.O.D.S? I just took a peak at the schedule and noticed it was missing.

Mod Calm: I have no idea. Isn&#8217;t that a P-Mod run initiative?

P Mod: It is indeed. I know at one point it was listed on Mod Kathy&#8217;s schedule in Procedures.

Mod Calm: I&#8217;d speak to whomever organises them, perhaps the mentors?



Name Changes
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P Mod: In regards to name changes, can a P Mod&#8217;s login name be taken, should they choose to change their display name?

Mod Calm: Yes, they can be taken.

P Mod: Ok, it&#8217;s just that I had asked the same question to 4 &#8211; 5 different mods and they said it couldn&#8217;t be taken.

Mod Calm: It used to be that they couldn&#8217;t be taken, but now they can.

P Mod: I ended up changing my name, almost lost my username. Had to sign up my skiller account last night with members to take it back.


...
Ms Toxicity
Forum Mod


30-Jun-2010 12:30:15
Last edited on 01-Jul-2010 12:22:41 by Ms Toxicity
Mod Calm: Sorry, P Mods are subject to the same name restrictions as normal players.

P Mod: Might want to memo that, so J Mods don&#8217;t&#8217; give incorrect info.



7 Day Free Trial of Members
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P Mod: This reminds me of a question that has been itching at me. The new 7-day free trial members &#8211; are they allowed to change their names, as a normal player would?

Mod Calm: Yup.



Merchant Clans PM Advertising
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P Mod: Are there any actions that could be taken against merch advertisers, who send PM to other players?

Mod Calm: Report them and they will have action taken the same as they would if they said it in public.

P Mod 2: With a mute?

Mod Calm: Yes, report with a mute. However with normal players &#8211; I&#8217;d encourage the use of chat settings and Ignore list.

P Mod 3: AAMC seems to be a popular target for one group.

Mod Calm: As they don&#8217;t have a mute feature.



Player Moderator Recruitment
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P Mod: So Cal, you plan on restarting recruitment again soon? Or ... It&#8217;s still stopped?

Mod Calm: Recruitment has already started again. You didn&#8217;t notice the 200+ new modlings a few weeks ago?



JTF &#8211; Just the Facts
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P Mod: Is JTF still happening?

P Mod 2: JTF is a lot of help, if you remember what JTF is.

Mod Calm: I don&#8217;t think JTF is happening, but I&#8217;ll try and see where it&#8217;s at.

P Mod 3: What is JTF?

Mod Calm: Just the Facts

P Mod 2: Player Moderator News forum.



Mutes
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P Mod: Do mute sticks still break? Was kinda worried when visiting Lumby earlier.

Mod Calm: They shouldn&#8217;t. But if you mute over a certain number, you&#8217;ll be temp demoded.

P Mod 2: If it does, it means overuse.

P Mod: So they still do break.

Mod Calm: No, it&#8217;s not a &#8220;break&#8221;. It&#8217;s security measure. I think it&#8217;s at about 30 per hour.


...
Ms Toxicity
Forum Mod


30-Jun-2010 12:31:49
Last edited on 30-Jun-2010 12:34:54 by Ms Toxicity
Mod Meet Schedule
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P Mod: Can someone update the Mod Meet Schedule thread please? Was looking for the Lumby Guide for ages.

Mod Calm: I&#8217;ll ask Poppy to take a look.

P Mod 2: Not everyone knows that the Guide is now the Sage.



~Tox~
Louiellen
Forum Mod


07-Jul-2010 04:09:31
US-West Meeting - Mod Lorenzo hosted - Raw Transcript


P: It was noted last surgery minutes, that mod calm confirmed that the volunteer mod's privilege of reserved names no longer exist. When did this decision happened

J: Let me explain

P: As many mods renamed and assuming they can get back to their original name anytime. No official announcement, goodthing there is minutes recorded that fact. tyvm.

J: As far as i know. if you were a mod before the name change system then it is reserved. If after then not however. I believe we can not manually reserve it as long as it has not already been taken. Follow.

P: You mean can, or can not? Not sure i followed the 2 lines correctly. Ermm. So if i were to change my name (i'm not an old mod). I would send in a query to reserve my name? Or something.

J: Indeed. I mean, we can do it on our end manually. All the original mod were auto reserved.

P: All mods or just pmods?

J: I believe both

P: I've been reading a lot on this in the forums. But there seem to be different answers from everyone. What's you guys' policy on merch clan pm spam?

J: I assume you mean the /x cc join it now Pmed over and over to different people?

P: Yes sir, i get asked about it over and over again. And technically it's only one line and it's game related. So I'm unsure what to do with it.

J: Well i'm not sure if there is an official stance on it. But if u report without then, we can see whats best to do.

P: With the weekend festivities that mod crow put on. There was a lot of confusion, pmods trying to help but giving conflicting info. Could it be suggested to him that he open a "help clan chat" during these for better coordination?

J: I would pq him on that.

P: I tried to post it nicely in his open thread.

J: Pq is always a good way to direct contact.
Louiellen
Forum Mod


07-Jul-2010 04:10:00
P: mumbles - he could have done a mod meet to prepare us to.

P: Revive bot busting or a news post about people that get banned due to botting. I believe it is needed. To enable people to trust the macro reporting system once again. I've hard lots of complaints that people see bots everywhere and don't get banned.

P: hmmm

P: I'd have to agree with that as well.

J: Not really sure what to suggest about that

P: 'additions' Been reporting obvious autoers, and still seeing them doing same weeks later. There are apparently a lot of hunting bots nowadays. Tons of them at green dragons too.

J: I have passed that feedback to icu. If they can get a news post cleared then u may see one in the near future.

P: Wooot! Would be nice to restore player faith in the macro detection system.

P: Was it last weeks surgery, that we discussed different lengths of bans given, depending of severity of botting?

J: not sure, possibly.

P: that has added some confusion by players who figured it out. Not how much, but that its not an auto an now.

P: The infamous 14-day ban rumour, is that true?

J: Lots and lots of player have worked it out. Cheating coms work out stuff right away. and force feed it to players to annoy them. cheating communities try hard to cheat thats why. They take it really seriously. I'm not sure of length of bans.

P: Maybe you guys should take it seriously and give them all perm bans for any amount of cheating.

J: Problem is its not that simple. Like the example i gave last time. Players plays for 4 years and then macros for a few days, is perm ban actually fair?

P: It's in the terms and conditions when you make an account.
Louiellen
Forum Mod


07-Jul-2010 04:10:20
P: For being a long time player, you should know better than someone that is new.

P: I would say it isn't fair for a long time player to be perm banned if they only macroed for a few hours.

J: Ok, well ur entitled to ur views and i understand them. But my logical side saays that not really fair. well as i said as u know most things with jagex is, see how it works, review it. See how it works, etc. We used to flat perm ban all. If we feel the severity approach does not work, i'm sure it will be back to perm all.

P: I"ve seen threads on the forums where players laugh at it, their attitude is "i'll only get 2 weeks so why not?"

P: If it is at rants forum. Don't take it seriously

P: Roll back on illegal gained skills would be great.

P: Lol @rants forum

J: Indeed, i'm sure those opinions will be reviewed. Well if there is nothing else major i'm going to get off. As i was ment to be on lunch 5 minutes ago.

P: Lunch at 3am right?

J: 4am

P: Bye mod lorenzo, thanks for sending it on.

J: Bye and see u next week.
2n2r4
Forum Mod


07-Jul-2010 21:05:39
Last edited on 07-Jul-2010 21:37:50 by 2n2r4
==========7th of July: UK Mod Meet: Hosted by Mod Mod Calm==========

As many as 19 p-mods were present at one time.



>>>Macroers<<<

Q: What action do you take against macroers (not autotypers)?

A: That&#8217;s between us and them. However I think we&#8217;re pretty clear on our zero tolerance approach.

P-mod: There are a ton of leaks on the forum and other sites stating that macro bans are for 14 days.

A: So what if there are? At the end of the day it&#8217;s between them and us. Don&#8217;t get into debate about it. I&#8217;d seriously discourage it. Permanent bans are still there. 14 day bans are only investigatory bans, perm ones can follow.

P-mod: Could you please make that clear to the public, that macoring still in not allowed, and could lead to permanent action?

A: No. We are perfectly clear on it already. We aren&#8217;t going to repeat ourselves because some people received shorter bans. Macroing has always been zero tolerance. We won&#8217;t comment any further. Players have the knowledge base and the rules which clearly state our stance.



>>>Trivia Bots<<<

Q: (paraphrased) Trivia bots are the same as macroers?

A: Trivia bots are not the same as macroers. Trivia bots are autotyped bots. They aren&#8217;t as high priority as xp bots.

P-mod: Ooh, we should still report them? : o

A: Yes please do, but we will take action against the more severe macros first. Then get to the less important ones later.



>>>Morterator<<<

Q: If I were to change my name to &#8216;morterator&#8217; would that be over the &#8216;impersonation&#8217; line? Curious where exactly the line falls.

A: Yup. It&#8217;s very much assessed on a case by case basis but I think morterator is pretty clear lol . . .


>>>Runefest<<<

Q: Runefest venue ~ any idea when it will be announced?

A: I can&#8217;t say sorry. I&#8217;m not allowed to tell you anything sorry. All I can say is that we should have an announcement soon for you.



Continued
2n2r4
Forum Mod


07-Jul-2010 21:13:53
Last edited on 07-Jul-2010 21:40:27 by 2n2r4
>>>Offensive Name Reports<<<

Q: Why can&#8217;t cm change names? There are blatantly offensive names that I don&#8217;t think would need research. >.>

A: We can.

P-mod: Why do all offensive name reports go to offensive name team?

A: Because they are the offensive name team? And you&#8217;re reporting offensive names? :$

P-mod: But I mean instead of just passing it on, can&#8217;t (another p-mod finished sentence) you (handle it) rather than send the name on to a different team?

A: Name changing is a different module not linked with snapshots.


>>>Mod Mark H&#8217;s Nickname<<<

This question came up after Mod Calm mentions he&#8217;s speaking (not exactly the words he used ) with &#8220;Princess.&#8221;

Q: Who is Princess?

A: (Mod) Mark H

(Apparently another one of Mod Calm&#8217;s nicknames is Edward Cullen, but don&#8217;t ask me -I&#8217;m just the minute taker. )


>>>P-mod Forum Filter<<<

Q: Why do our forums have no filter on them? : p

A: Cause mods are trusted not to abuse it.





The End



Just for fun: Mod Calm is &#8220;so looking forward to Friday night.&#8221; It&#8217;s his birthday night out (his birthday was last Thursday). Mod Fran <3 will be coming up for it! Happy belated birthday, Mod Calm! Give Mod Fran a hug from us!!













2n2r4
Forum Mod


14-Jul-2010 20:32:36
==============14th of July: UK Mod Meet: Hosted by Mod Mod French==============


Approximately 20 p-mods were present.



>>>Today&#8217;s Bot Update<<<


Q: What did today&#8217;s update do that stopped bots? : p

A: *blink* I thought there wasn&#8217;t an update this week. I&#8217;ve not been told anything and I don&#8217;t think I&#8217;d be able to say anyway. Not from being contrary, just from the whole macro detection thing.




>>>14 Day Bot Ban<<<


Q: A lot of people think Jagex is currently only banning macroers for 14 days &#8211; Any plans to make it clear that this is not the case? Thos rumors are spreading in clan chats and on the forums like mad.

A: I don&#8217;t know. Sorry.

P-mod: Problem is that a 14 day band sounds like it&#8217;s worth the trade for many people.

A: Hrmm

P-mod 2: And there&#8217;s a huge increase in bots lately :s

P-mod 3: People on the forums calling it the second coming : P

A: Quick. Shut down the game! Rumors are hard to kill. Even if we were to post a statement, some people would still believe it was the case.

P-mod: Some, but a lot less I&#8217;m sure &#8211; Even if it's just on your own forums.

A: I wouldn&#8217;t know. My serious posts tend to get ripped to shreds and misquoted everywhere. *shrug*

P-mod: Well it might be an idea to make some type of post about the macro situation as it&#8217;s getting kinda bad.

A: It might : )



>>>In-Game Autoer Bans<<<


Q: Do Jmods come in game and ban autoers anymore? Or was that just in the past?

A: I&#8217;m not part of the macro investigation team, I don&#8217;t know. If it was something we could tell you about, we would.





Continued
2n2r4
Forum Mod


14-Jul-2010 20:46:28
Last edited on 14-Jul-2010 21:15:32 by 2n2r4
>>>Mod Clan Chat<<<


Q: Is there anything coming (assuming you can say) to help fix the mod cc issue? (formerly known as Mentor Help)

A: I don&#8217;t know. See how useful I am to you all. - _ - I was in there earlier and it seemed fine. I did feel a bit like people were only there to pounce on people who weren&#8217;t suppose to be there. It felt a little intimidating imho. (Related thread: QFC 8-9-164-60694935)

Q: What do you know?

A: I know French and German P)



>>>Forwarded Queries<<<


Q: Right, so almost like 2 weeks ago, Mod Paul M asked me to send a query, shich I did. I got a response from a (J)mod that Mod Paul M would send me a query soon, but I still didn&#8217;t get one back.

A: Um Pass? Mod Paul M is a busy one. I&#8217;m sure the query has been passed along and he will respond as soon as he can.

Q: Are 2 J-mods able to respond to the same query? Many of us never receive a response from one which has been passed along.

A: If that&#8217;s never happened, it would appear not.



>>>Stellar Dawn Mods<<<


Q: Will P-mods on RS and FO be P-mods on Stellar Dawn? Just wondering lol

A: Wait and see &#8211; Warns you now that I know very little about Stellar Dawn



>>>Name Used For Beta Application<<<


Q: When applying for beta, do we give our account name or our real name?

A: Erm

P-mod: Any name is fine

--------------

Mod French ended the surgery with a few words of advice for dealing with a few, consistent, unwelcomed guests waiting for us before and/or after Mod Meets.
(Related QFCs 8-9-347-61266144 & 8-9-172-60197749)

Mod French: "Be careful when going outside. Don&#8217;t give them anything to use against you."
(This includes not trading with them. Our best defense is silence.)



The end