-Official Runescape Forums Moderator's Meeting Minutes Thread Leaked- [NEW CONTENT]

Confidential archived information from meetings in the player moderator room have once again been ripped by us, Yogi and Svew, from the player moderator forums.

For those of you who are just joining us, there is a thread on the moderator forums where player moderators archive what was discussed in the "Moderator Room", where regular meetings (previously known as "surgeries") hosted by JaGex mods with player mods take place. We've taken the liberty to rip a good portion of the most recent section of the thread for you all to view.

A couple changes this time around:

-We only ripped the last 30 pages (there's over 100 pages now). Everything discussed in moderator meetings from January to now (July 7th, 2010) is available for viewing.

-They now refer to the moderator meetings as just "meetings" instead of "surgeries".


A few notes:

-PM normally stands for player mod.
-Q: is normally a PMod asking a question and A: is the JMod hosting the session answering it.
-There are brief periods of time where they had no mod meetings.
-PMods ARE sometimes given prior notice to upcoming updates. You may notice some of the leaks/hints JaGex gives them in this thread.

Also note that I haven't personally taken the time to read through the entire thread, so take your time to read this and point out anything interesting you find.


Picture of the thread:








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Ripped by Yogi and Svew.


Clarity: Meeting Minutes=)

* Code of Conduct
* Thread is sticky Sticky

* Reply
* Up to Player Moderator Procedures
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Louiellen


10-Jun-2009 10:58:32
Last edited on 20-Apr-2010 02:34:31 by Louiellen
Hi guys, Let's 'Clarify' Mod Meetings

Look at Quick find code: 8-9-396-58949571 for more details of The 'Clarity' Campaign:

For your comments and suggestions, please use the above thread mentioned instead of here. As this thread is a historic compilation of Pmod mod meeting minutes. For those that are willing to volunteer for the 'Clarity Campaign' - your very much welcome to post on this thread the minutes of the mod meeting session you've attended.


This thread, I hope may serve as a compilation - a historic record keeping tool for the surgeries. I hope you like it.

So what are you waiting for? Be part of the team the takes notes of Pmod Procedural history.


Clarity Mod meeting Minutes: Localised Pmod Community Branch: Quick find code: 142-143-10-59935700.

Clarity Mod meeting Minutes: Funorb Pmod Community Branch: Quick find code: 25-26-1-45950.

Yes, we are breaking language and community barriers: Awesome Clarity as its very best.
Louiellen


10-Jun-2009 10:58:48
Last edited on 03-Jun-2010 12:18:59 by Louiellen
"Epic Clarity at its very best"

Contributors^_^:

* Louiellen/Kenadia - June 10, 2009.

* King Runite1 - June 17, 2009.

* Jodie - July 1, 2009.

* Mod Paul M - July 3, 2009

* 2n2r4 - July 6, 2009

* Mod Mat K - July 7, 2009

* PrincesSeuss - July 7, 2009.

* Libervermis - July 18, 2009

* Mod Timbo - July 27, 2009

* Plasma Ball1 - July 27, 2009

* Night Runite - Aug 8, 2009

* Dragonemesis - Aug 25, 2009

* Shady Wolfy - Aug 28, 2009

* Maskyn - Sep 8, 2009

* B Lamp - Sep 9, 2009

* Mod Kathy - 10-16-2009

* Bonziiznob - 10-21-2009

* Mod John H - 10-28-2009

* Evil Evor - 10-30-2009

* Brummyboy - 11-03-2009

* Ms Toxicity - 11-03-2009

* Mod Max W - 11-05-2009

* Glimmergal - 11-09-2009

* TechEngineer - 11-17-2009

* Makoto D - 11-21-2009

* Valcyra - for Localised Surgery

* Banim - for Localised Surgery

* V R4ng3r V2 - 12-17-2009

* Slaze - 12-30-2009

* lSeba - 01-13-2010

* Sgt Disk - 01-14-2009

* Kooldude735 - 01-22-2010

* Simply Peter - 01-26-2010

* Alberthoja for Localised Surgery

* Spikesummers - 02-08-2010

* Taxn - 02-09-2010

* Gijane61 - 02-12-2010

* Fearless fis - 02-25-2010

* Serenityash - 03-04-2010

* TMW Shadow -03-10-2010

* TheRoohster - 03-10-2010

* Louis6321 - 03-19-2010

* Jenny11493 - 03-22-2010

* Lord Lept - 04-07-2010

* 1ise - 05-23-2010

* Agent Trev - 5-26-2010

* Resoun - 06-02-2010
Louiellen


10-Jun-2009 10:58:50
Last edited on 19-Apr-2010 03:07:24 by Louiellen
Clarity: 8-9-803-59558530

15 Apr 10
Q: I have some concerns about players using "third party software" to be able to voice chat in the new dungeon. I see its worth and understand why people use it, but I am worried that they are putting their account and computer at risk. They are potentially downloading unsafe third party software for that sole purpose
Mod French: As long as the 'Third Party Software' follows the guidelines written in the rules section of the website -This is allowed.
Q: I was wondering if it was worth having some suggested safe-sites somewhere.
Mod French: Possibly, I will pass it along.
Q: Should we report people for discussing this "Voice chat" software?
Mod French: Only... if they are redirecting people where to get it.

13 Apr 10
Q: I sit in Mentor_Help for hours and hours and rarely see a mentor - In fact some mentors I&#8217;ve never seen in there at all.
Mod Kathy: The Mentors don't have to go into the chat, however a few of them do. In the past when I have gone in there have been mentors - Is the lack or mentors causing an issue?
P: I'm curious as to why I can spend ten to twelve hours a day in there and hardly see any of them.
Mod Kathy: I couldn't say however it might be due to time restrictions and the different time zones each mentor is present in. You could always ask them or create a thread. We don't ask them to complete or do particular tasks and the chat is there if they want to help out. If there is any question(s) which can't be answered in Mentor_Help they can send in a PQ.
Q: Are you going to update the Mentor list? As from what I understand there are a number of Mentors not listed in both the Player Moderator centre FAQ > QA or the Mentor Forums. (Localised Mentors specifically)
Mod Kathy: I will need to check that out - Cheers for the heads up.

13 Apr 10
Q: Are there any plans organised specifically for the Player-Moderator team Anniversary?
Mod Kathy: I couldn't say however I would imagine so - I will check













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V R4ng3r V2


21-Jan-2010 00:54:04
&#8226; 21th of January 2010: 00:01 USE Surgery: Hosted by Mod Calm &#8226;

Player Moderator count: 12 present.

[Q] = Question.
[P] = Player Moderator.
[J] = Jagex Moderator.
[A] = Addition.
____________________________________________________________________________

&#8226; Switching Mentor Help Clan Chats &#8226;
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Q: It was regarding having access to Mentor Help rather than Mentor Help2. Possible?

J: Nope. We have two Clan Chats because we can&#8217;t fit you all in one. It doesn&#8217;t matter which one you have access to.

&#8226; Bull Roarer fix - Confidential? &#8226;
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Q: There are a few threads about the noise of bull roarers but only one in P-Mod forums where a J-Mod responded...that they would get with the content and it would have a tweak by next update. Now, is that tidbit under the umbrella of confidentiality?

J: Anything in the P-Mod forums should be treated as confidential.

&#8226; Mint Cakes issue in-game &#8226;
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Q: I was wondering if anything will be done to nigh end market problem. It&#8217;s becoming hard to even get into the markets.

J: That has nothing to do with Moderating. :S And I don&#8217;t really understand &#8211; we can only have gp as a currency&#8230;

A: I think he is talking about mint cakes, etc.

J: Ok &#8211; well, if it is a game mechanic it isn&#8217;t really against the Rules&#8230;so I think it might be best to post a thread in Game Feedback?
V R4ng3r V2


21-Jan-2010 00:54:09
&#8226; Multiple Logging In &#8226;
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Q: There still seems to be a misunderstanding on players with multiple characters. Mod Lorenzo said it was against the Rules but other P-Mods say different. One player using multiple computers with different characters.

J: You can only log into one account at a time, regardless of how many computers you&#8217;re using. That has always been the case. So P-Mods shouldn&#8217;t be confused about that.

A: It&#8217;s fine to play different games at the same time, though, such as being on RuneScape and on War of Legends or RuneScape and RSC or RuneScape and FunoRb at the same time.

A: It has been against the Rules to play on two accounts at the same time on RuneScape, but we as P-Mods are asked not to report as Jagex can deal with that alone.

A: I have been told and witnessed friends using multiple accounts at once. I don&#8217;t get it. How is that possible?

J: two different browser windows. Make sense?

A: Or three different computers all together.

A: Show mentioned we do not report for multi logging, is that the admission of it...And isn&#8217;t the report what sets up the detection?

J: Yes, don&#8217;t report it at all. Our internal systems will pick it up.

A: Not sure how the system works but how would it not detect me as multi logging when my kids play at the same time?

J: Because we look at the report and we know what we are looking for.

&#8226; Players abusing the system &#8226;
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Q: Are you guys foreseeing any abuse players might be able to create involving the oculus eye that we may need to be warned about? Are there any worries at all?

J: I&#8217;m not sure &#8211; I don&#8217;t think so. I don&#8217;t think it can be abused&#8230;it is developed in a way to prevent it.
V R4ng3r V2


21-Jan-2010 00:54:12
&#8226; Third party software &#8226;
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Q: It has to do with dangerous add on sites. I have been asked a few times whether swiftkit is included on the list of security risks.

J: Sorry, I don&#8217;t fully get what you mean&#8230;Are you asking if swiftkit is against the Rules?

P: Yes.

J: Any 3rd party program that adheres to our guidelines is okay. But the ones that don&#8217;t are against the Rules.

A: A P-Mod posted in a thread on Procedures forum that swiftkit setup dot exe now flags as a Trojan backdoor on a very popular antivirus scanner. Do you really want to take that chance?

&#8226; Players and "Codewords" &#8226;
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Q: What should we do when we see a player using &#8220;codewords&#8221; for abusive language? Like on Aja&#8217;s thread?

J: On the forums? Report it on Forum Help.

P: And in-game?

J: I&#8217;d report it without a mute so that we can see what&#8217;s being said but don&#8217;t mute for it.

&#8226; P-Mod crown in Clan Chat &#8226;
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Q: How long has it been since crowns don&#8217;t appear in the Clan Chat list?

J: Silver crowns have never appeared in Clan Chat list. It will appear in the chat. But we have never had a silver crown as an icon in Clan Chat.

&#8226; Logging into different Jagex products &#8226;
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Q: Is it okay to log into War of Legends and another product, right?

J: Yup.
____________________________________________________________________________

That's all for today. Thanks to Mod Calm for hosting - even though he's really busy lately and everyone else for attending. Thanks! ^_^
Louiellen
Forum Mod


21-Jan-2010 04:11:41
Last edited on 22-Jan-2010 01:31:52 by Louiellen
US-West Surgery: Hosted by Mod Lorenzo

P: Do we follow the same procedures on war of legends. Even tough we have no power, there?
J: Yeah as far as i know yeah.

P: I know, this might be too early to ask. But will there be a pmod system for wol?
additions: I cna't see that see that pmod are really even needed in wol.
J: I'm not sure about mods for wol yet sorry.

P: Is there ever any feedback with report statuses? Like to know if we reported correctly? Or is it only if we're incorrectly repeatedly?
J: Sometimes u will receive feedback if you have been reporting poorly indeed.

P: Mod Liv & Luiz, shall join the community management?
J: They are part Lps part CM

Note: Please read the full RAW transcript at the nonsticky: Clarity Campaign thread. Lots more non-procedural info there.
Plasma Ball1


21-Jan-2010 11:00:22
Last edited on 22-Jan-2010 09:59:30 by Plasma Ball1
Australian Surgery, Thursday, 21 January 2010, Mod Jon H

===
~Java Problem~

Q: Is there a Java problem? Just recently RS has been using very high CPU.
J-Mod: Java problem? Not that I know of.
P-mod#2: I've got my first crash yesterday, I didn't get one for over 10 years.
P-Mod#3: Runescape is fine for me.

===
~War Of Legends~

Q: Can we play War Of Legends and RuneScape together without the need of logging out of one game?
P-Mod#2/J-Mod: Yes you can.

Q: Can you give the War Of Legends tech guys a poke, some of us can't log in.
J-Mod: I'm not even in the same building as them, you should send a bug report or post on the forums.

---
~War Of Legends' Mods~

Q: Are you recruiting War Of Legends' specific forum-mods?
J-Mod: Forums mods are currently the same ones as FunOrb. That may change.
P-Mod: So if you become a Forums-Mod on Funorb, you'll become one on War Of Legends?
J-Mod: At the moment, yes.

P-Mod#2: So you have to be active on the FunOrb forums to be a Mod on WoL?
J-Mod: To be honest I have literally nothing to do with W o L, I am strictly RuneScape.

Q: Do you plan to make P-Mods in War Of Legends?
J-Mod: Not to my knowledge, see my above comment.

P-Mod: It is normal that there are lots of problems. It is just 2-3 days out. Let them work on the known bugs and it will be fine, and they will give feedback. In my understanding is, Jagex is not the developer of WoL they supported a 3rd party developer, by hosting WoL in their network infrastructure. Hence the idea of the P-Mod system is not in-place.
P-Mod: I'm assuming WoL will have a separate forum server. Once it got out of beta.
J-Mod: Very possibly. I can't say anything for sure.
P-Mod#2: WoL has the same rules and report system as the other games.

===
~RuneScape Classic~

Q: When will RSC Re-open?
J-Mod: Next opening is in... May I think. There's a news post about it, check the archives from a few weeks ago when the temp access closed.
Yupa Tetohmu


21-Jan-2010 20:43:29
Last edited on 21-Jan-2010 20:55:04 by Yupa Tetohmu
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--------------------------------21st of January, UK Surgery, hosted by Mod Paul M--------------------------------
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Prepare for a long read...
Because of the inbox message, many P-Mods came to this Surgery. I estimate that about 80 P-Mods were present.

Q: Recent War of Legends was released as a beta. I wonder if P-Mods will also be mods there? Or will there be mods at all there?
A: As I understand it, it&#8217;s not the structure that needs moderation. Don&#8217;t quote me on that though. [Scriber: sooory ] Put it this way, if you&#8217;re in to spamming, WoL isn&#8217;t for you.

Q: The new machinima thingy (The Orb of Oculus), will it work if you haven&#8217;t got Microsoft Windows? [Scriber: more info in the latest Dev Blog]
A: I would certainly hope so. I&#8217;m pretty sure it will, fnord will have tested that too. I&#8217;ve played with them and yep, they&#8217;re pretty sweet.

Q: I was a few hours on Legends and I did see issues there. Especially late at night. The horns are affordable enough, people are buying them to spam.
A: Tell you what, I&#8217;ll ask one of the WoL team to get in touch. Tey&#8217;ll be interested to hear what you&#8217;ve come across.

Q: I saw a player, I won&#8217;t say his exact name. But he was a player moderator named &#8220;od_Example&#8221;.
A: Oh, I know him. Yep, that&#8217;s a little close to impersonation. Creative though. Poppy sent an email about that the other day so it&#8217;s in hand.

Q: Any idea how long for we can expect huge numbers of new P-Mods each week?
A: That&#8217;s something that Jay can answer better than I. But I think that as long as it&#8217;s deemed an advantage to the community, recruitment will continue. If it&#8217;s gets a bit too hectic though, then I&#8217;m sure it would be reviewed.
Yupa Tetohmu


21-Jan-2010 20:44:56
Last edited on 21-Jan-2010 20:46:46 by Yupa Tetohmu
Q: Congratulations on largest surgery. Will CM be messaging in future?
A: Basically, I was chatting to Poppy last night and I said that I missed and that I wanted to see you guys a bit so here I am. Whether you want to be spammed with messages about surgeries though, is really up to you.
Addition: Maybe only message for special ones like tonight. There are 4 surgeries a day and I don&#8217;t want a message for those.
A: This is a special one? Awwwww

Q: Well, today I have been moved to a new group: Dutch P-Mods. Is this a group like water, fire, &#8230;?
A: Well the Dutch community is a little more intimate so right now I&#8217;d say there&#8217;ll be no teams like here but when you get more mods I&#8217;m sure that&#8217;ll happen. When I say intimate.. Oh you know what I mean.
P-Mod: I can see only the new P-Mods are in it, not the old ones. Is it official then?
A: Is what official? That Dutch rules, yes it is! [Scriber: You hear that? ]

Q: Since we have had a big intake of freshers, some who are in clans, could you please for those who are here tell us Jagex&#8217;s position on using outside clan forums/chats?
A: Outside clan forums are fine by me. I&#8217;d like to get more involved with them too. I think that at some point, we&#8217;d take clan forums much the same way as we approach fansites. That may be a little way off though as the logistics of supporting so many clan sites could give timbo a headache.
Addition: Maybe delegate the &#8216;logistics&#8217; to us mods who are in those clans?
A: I can&#8217;t go into details right now, but there&#8217;s quite a lot to us offering support. We need to look at community sizes, adverts carried and all that sort of stuff.
Yupa Tetohmu


21-Jan-2010 20:47:38
Last edited on 21-Jan-2010 20:58:37 by Yupa Tetohmu
Q: I would like to ask about these merch clans that are using P-Mods in their adverts to make their clans more valid. When you enter the cc, no one is allowed to talk, so you can&#8217;t tell if there are really any mods in there or not.
A: I know that&#8217;s a hot topic of late. I&#8217;ll just say that right now, it&#8217;s not against the rules. So if P-Mods want to be in them, it&#8217;s within the rules. Having said that, as you can&#8217;t switchoff mod chat in game, it&#8217;s not fair that mods in merch clans should be able to get their advertising across when other players can&#8217;t. Players look up to you, so it&#8217;s finding the balance between &#8220;player first&#8230;&#8221; and &#8220;lead by example&#8230;&#8221;. Tricky.
Addition: I&#8217;m asking if a non-mod can advert that it&#8217;s a P-Mod merch clan. Thereby giving his clan more weight.
A: There&#8217;s no rule against it, but stating there&#8217;s a mod in the clan doesn&#8217;t sound right either. Each report would lead to an investigation of each player in the clan before anything could be proved and sorry to sound businessy, but that just wouldn&#8217;t be a good use of our time.

Q: What are the current plans for releasing website features in other languages?
A: Web features in other languages? I can&#8217;t really say as I don&#8217;t know. Sorry.

Q: I saw on [...]-site that there was information available from P-Mod forums. [...] supports players with a lot of stuff. Complete topics copied with surgeries. ><
A: It&#8217;s enough for a demod that&#8217;s for sure.
Addition: P-Mods don&#8217;t post that info, hijackers and leaders do. Hacked accounts, and people using the forum flaw.
A: You&#8217;re right, it&#8217;s generally haxxored accounts. The icu chaps do monitor that stuff, but I&#8217;ll give them a nudge to be on the safe side.

Q: What happened to the anti-hijack devices?
A: Ah, I think that was given up as a bad idea. Not sure of the details though.

End of Surgery. Thanks for reading! You can find a few nice quotes in the Clarity campaign thread.
Maskyn
Forum Mod


21-Jan-2010 21:50:29
Danish Surgery - Wednesday 21st January 2010, at 20:00 GMT+1 World 120
Hosted by: Mod Dansk
Scribed by: Valcyra

Localised Surgery Minutes Discussion thread: 142-143-11-59935728
Localised Surgery Minutes thread: 142-143-10-59935700

NOTE: Localised Player Moderators procedures may be slightly different from the regular procedures in certain situations.

Jmod: How do I think things are in the game?
Pmod: Not much to Reporte more: P
Pmod: I don't see so many with an offensive name anymore
Jmod: No, I've taken care of some of the names. Thanks for all your good reports of this ...

Pmod: More "flowers-names" now?
Jmod: So far only one. But some have been given ban and warnings in game and in the inbox, etc..

Jmod: Do you others feel the same way?
Pmod: Only see spammers in GE, but those we can not mute anymore :s
Pmod: It did not went that well in your cc, the day before yesterday, but I asume you saw that?

Pmod: I have a question regarding a query I sent.
There was a little boy named Anders who is 10 years old. He told me this repeatedly, why I think it was better to send it on to you.
Jmod: Yes in terms of it so just report - then I manually entering it afterwards. And gives the offense and he gets automatic quick chat. Hope it was answer enough: O)
Pmod: He's done no harm, but it could be dangerous for him.

Pmod: I have a question about the sharing of contact information. If there are two who share the contact information for any other game that is not in Jagex's game, and they may come into contact with each other personally through it, is it ok to report that? I reported it, but was in doubt.
Jmod: Ahh yes, it must also be reported - thank you (due to safety and as it is spoken about in our game, we are responsible, so to speak, and should remind them of this).

[...]
Maskyn
Forum Mod


21-Jan-2010 21:50:56
[...]

Pmod: I think you should give some, probably not me because I'm not there so often, but someone rank in your CC, then situations like the day before yesterday can be resolved without the mute. Often there have been problems before / after events.
Jmod: Well then - I have made all of you generals now: O) So now you got rank to kick someone out of CC when I'm not there ...
Congratulations :O) Use it wisely and always give people a chance!

Pmod: Should we report names in the thread on forum, if they are close to be offencive?
Jmod: Your welcome to post them (always do it if you are in doubt). Then I can always decide from here, and discuss it with my colleagues, if it is just across the line. Thank you! : O)

Jmod: Other thoughts, questions or otherwise?
Pmod: I've chatted with Dariuz1 and Drago fight4 on their cc's and asked them to try to stop some of all the exchange of personal information that was going on there. We've looked into them a couple of times the last while.
Jmod: That is good. I have also written to them a few times through forum threads... It is good you are aware of it. It is probably a good idea to look past several of cc from time to time and see how things are going ... This is good: O)

Jmod: When will you like to have the next surgery?
Pmod: Maybe when the next Danish pmods and fmod are coming?
Jmod: That can't take long now (it usually takes a couple of months with the entire process.)

Thanks to Valcyra for scribing


















































V R4ng3r V2


22-Jan-2010 01:39:40
&#8226; 22th of January 2010: 00:01 USE Surgery: Hosted by Mod Ac &#8226;

Player Moderator count: 10 present.

[Q] = Question.
[P] = Player Moderator.
[J] = Jagex Moderator.
[A] = Addition.
____________________________________________________________________________

&#8226; Censoring certain words & Offensive language &#8226;
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Q: Why does Jagex not block certain phrases like the following: Iwanttorapeurmom. Or such nonsense like: &#8216;penis, &#8216;pussy, fuc, etc.

J: Unfortunately, it&#8217;s a crafty trick to get around the filter. Incomplete words will not register anyways as they are not actually swearing words. Technically, abbreviated words aren&#8217;t reportable unless there is other context involved such as solicitation.

P: What about &#8220;fuc you.&#8221;

J: Though annoying, we probably wouldn&#8217;t take action for that unless sustained the longer word you mentioned to get around the chat filter. The sentence can&#8217;t be filtered as those combination of letters being filtered could lead to non-offensive words being filtered!

A: Context and intent go into the reportability of offensive words and phrases. Jagex are generally looking for sexual intent with those, for uses of them as an insult such as "fuc you." On the other hand, if you saw someone say &#8220;ooh baby ur cute I really wana fuc you pm me,&#8221; then that&#8217;s sexual and very mutable.

J: Yes, it&#8217;s all about context really.

A: But we can ignore one-off insult uses of generally offensive words even if bypassing the filter is involved.

J: Yes, one off insults are childish/playground and not too serious. It leaves reporting free for the really serious stuff we want to action.
V R4ng3r V2


22-Jan-2010 01:39:44
&#8226; Moderator invitation & Dual Modship &#8226;
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Q: Jagex sent me 2 invites of being F-Mod and P-Mod, but recently, they kind of messed up I guess and only gave my P-Mod status. So, I asked about P-Mod and took away my F-Mod. So was F-Mod a mistake?

J: Hmm, that&#8217;s odd. Usually, we&#8217;ll only make someone either a P-Mod or F-Mod. Potentially, adding another status later on.

A: Yea, it&#8217;s happened before. Typically, they want you to spend at least 6 months on one team before even thinking about the other team.

A: So, you can be both, but not get the invite at the same time?

J: Correct.

A: I&#8217;ve heard stories of Mods being Dual Modded after one month.

J: Hmm, I wouldn&#8217;t know about those cases, interesting.

&#8226; New P-Mod [Fresher] - where to start? &#8226;
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Q: As a new P-Mod, where do I start?

J: Welcome to the team indeed. That depends on what you mean?

P: Just, is there anything which is must read on the forums? Or do I just go along with it all?

A: First reads would be the P-Mod Oracle, stickied in Procedures forum and the Code of Modly conduct, same place. Then, go poke around the Mentor Advice forum and be sure to check out the Freshers thread in the Community forum. See if you&#8217;ve been added yet to either of the modling&#8217;s Clan Chats, either Mentor Help or Mentor Help2. And of course, you&#8217;re free to add any Mentors to your Friend List.

J:...And attend Surgeries to ask questions!

&#8226; Having P-Mods as buddies - a must? &#8226;
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Q: I was wondering if it was a must to get a Mod Buddy.

J: Indeed, not a must but can be useful. Well as you feel comfortable as you are that&#8217;s fine.

&#8226; Account Sharing &#8226;
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Q: So does the sharing account Rule still have full force when it comes to in-real-life married couples?

J: Yes. Under no circumstance should accounts be shared.

P: Just double checking.

J: No problems, it&#8217;s a safeguard even if the players trust each other.
V R4ng3r V2


22-Jan-2010 01:39:46
Last edited on 23-Jan-2010 00:40:47 by V R4ng3r V2
&#8226; Report Abuse System - like the German one? &#8226;
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Q: Any plans to make the report abuse system in English like the one in the German version of the game, where you can see the chat screen and select the abusing line?

J: Interesting questions. Afaik, it is there in that version as a test case. There is every possibility that it will be in other versions in the future.

A: It also has a similar setup in RuneScape Classic. I think it works well, that&#8217;s all.

J: Can&#8217;t say I&#8217;ve used the classic report system, funnily enough&#8230;

&#8226; Mod Ac's name [Non-Procedural] &#8226;
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Q: Does A mean something or is it the noise Bart Simpson makes when homer strangles him?

J: I&#8217;d say it means something very important to me.

&#8226; Sense of humor & Rule-breaking - acceptable? &#8226;
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Q: I just appreciate the sense of humor and find that keeping one, seem to help more than anything else. I mean, if it&#8217;s absolutely not funny, it may be an ignore or report. That&#8217;s all.

J: Not a bad thing to have eh? Cool.

A: Ahh, you&#8217;re referring to comments where people say &#8220;joke&#8221; on the end.

A: If someone says something offensive and says &#8220;joke&#8221; or &#8220;j/k&#8221; at the end, what action must be taken? I believe that was the question.

J: Even if they say jk or joke, if we&#8217;d take action it for something a joke claim doesn&#8217;t strictly make it ok.
V R4ng3r V2


22-Jan-2010 01:40:53
Last edited on 23-Jan-2010 00:41:53 by V R4ng3r V2
&#8226; Players leaking P-Mod information &#8226;
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Q: I&#8217;ve noticed some players are still leaking P-Mod info...

J: On P-Mod info indeed, though we&#8217;re trying to crack down on this.

&#8226; Offensive account names &#8226;
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Q: I have seen players whose name could be taken as offensive. Are there procedures for dealing with this?

J: You could send in the name directly for the offensive name team. Though, I believe there was a thread created too.

A: You were right, there&#8217;s a thread in Club Mod "Reportable Account Names," add them on there.
____________________________________________________________________________

That's it for today. Mod Ac stayed there for an hour. Thanks to Mod Ac for hosting and all P-Mods present.

Ranger - Be the Guardian ^_^.
Kooldude735
Forum Mod


22-Jan-2010 10:36:35
Last edited on 22-Jan-2010 10:38:51 by Kooldude735
January 22, Australian Surgery, 10:00 Am GMT

P-mods Present - 15
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J-Mod = Mod Jon H

[P] = Player Moderator
[A] = Addition
[J] = Jagex Moderator

Suggestion
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P: When you put asist off the right click goes away, why don't they do it with trade?
J: *shrug* no idea

P-Mod Accounts
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P: Curiously how many P-mod accounts can a player have?
J: There isn't really a answer to that. In general most people do most of their playing on one acount though. Some of those do do use alts prefer them not to be modded, as though they're "off duty" as it were. ( thought obviously "duty" is the wrong word because modding is not an obligation.) I really don't know if there's an upper limit on ow many Different P-mod accounts one percan can have, but in practice, I doubt there's much need for more than two. Even that's not for everyone, one is fine for most people.

Language Words Censored
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P:Some tagalog words when you type come out all censored, even thought they are not bad words.
J: Unfortunately that happens a lot of the languages that aren't english. And some words that are in Englsih tbh. Maybe if we get enough FIlipino/Filipina players then we could get a tagalog version someday.


P-Mod Harrasment
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P: Ok, recently when I was at the Ge, a random came up to me and said " Oh, you're a female mod? Shouldn't you be in the kitchen? Make me a sandwhich now!
I really don't like discrimination at all.
A: I'd just laugh at it.
A: I'd mute for that if it wasn't directed to a mod.
J: I would probably say report without a mute unless it gets on to anything.....Graphic.
A: If we gonna mute people for saying that, he wanted to make a joke, just laugh it away.
A: If it was directed at some random player it's pure xism, we're not living in the 19th century anymore. As a mod, we're expected to get abuse.
P: But what if teh person con
Kooldude735
Forum Mod


22-Jan-2010 10:37:01
Last edited on 22-Jan-2010 10:39:16 by Kooldude735
J: +1 for ignore list as well, tbh. But return to original point, I would say report without mute. We would give an offence for it at this end. Gender discrimination is Broadly similar to racial discrimination, religious discrimination etc. (Although "get back in the kitchen and make a sandwhich" is probably not as bad as a lot of racist, or anti-racist comments. Also saying "jk" after something offensice donesn't magically make it ok. It's like saying no offence " I think you're an idiot".

Recent Update
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P: How is the highscores calculate ba?
J: No idea.


________________


That's all for today!
Plasma Ball1


25-Jan-2010 10:59:50
Australian Surgery, Monday, 25 January 2009, Mod Jon H

===
~Town Criers~

Q: I'm wondering if we may see an update to town criers? I've seen a thread on the forums about it and I think it would be great if the town criers actually said stuff aloud.
J-Mod: I'm honestly not familiar with that.
P-Mod: Since alot of players don't usually talk to them.
J-Mod: Oh right, I see what you mean, I can't promise you anything right now.

===
~Forum Update~

Q: Is the forums update promised this year still going to happen? The big update that everyone was talking about last year. And then the dev said it would take months.
J-Mod: Hope so. Lat I head, it's still in development. There should be a minor update to fix the lagginess very soon but a full relaucnh/recoding is further out.

===
~J-Mod Gravestones~

Q: How come we can't bless J-Mod gravestones?
J-Mod: No idea. There are lots of ways player accounts can't interact with J-Mod accounts though. Trading, fighting, etc.
P-Mod#2: Simply put: even if we blessed, it wouldn't be efficient since they can respawn items at will.

===
~New Mentors~

Q: Do you know if new mentors are being introduced soon?
J-Mod: Poppy says, "Yes they are".
Maskyn
Forum Mod


25-Jan-2010 20:04:09
-25th of January 2010: UK Surgery: Hosted by Mod French-
Surgery Minutes Discussion thread: 8-9-396-58949571

[NP] = Non Procedural question

Around 25 Pmods attended.

War of Legends
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Q: Any plans on Mods on War of Legends yet?
A: I don't know.

Q: Is everything relating to WoL done by Jagex? Or is the ever-elusive developer involved in stuff such as Customer Support?
A: I know very little about WoL, sorry.

Mentors
¯¯¯¯¯¯
Q: Are you currently making more mentors? Or is that on hold for the moment?
A: I'm not sure of the details. I think it's more of an ongoing process. If someone stands out, we'll invite them to be a mentor.

Offensive names
¯¯¯¯¯¯¯¯¯¯¯¯¯
Q: If an offensive name has talked in game, can I still report in-game? Or do I have to report on the thread as well?
A: We'd rather have offensive names reported on the thread, since this makes it easier for the people dealing with them.

Q: U reported anybody for offensive language today, but it turns out they were saying a friend's name. Should I report the friend's name still?
A: Well, we'll see it in the report, I guess. But it's probably a good idea to put it on the thread as well. If you can remember it, of course.

Q: Do we have to put (nl) before a name for Dutch related Offensive names on the thread?
A: That would help. I can understand Dutch, but not all curators can.
P-Mod: I think one of the Dutch J-Mods asked us to report them in-game instead of using the thread.
A: I don't know how the Dutch team are dealing with them. All I know is, we've asked you to report them in the thread.

[...]
Maskyn
Forum Mod


25-Jan-2010 20:04:41
Last edited on 25-Jan-2010 20:05:04 by Maskyn
[...]

Are you community focused?
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Q: Are people supposed to post in the "Are you community focused?" thread just once? Ir can they report after 3-4 months?
A: Depends. We can't really say if their name has been checked on or not. Every 3-4 months should be ok... So long as they aren't posting every few days or so! However, if they haven't been picked the first time around, this will most likely be the same for each other time. But of course, each case is different. Some offences expire, for example.

QFC in Mod invitation
¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯
Q: The day I got invited there was a QFC in my invite. But the day after that, the QFC was away and I could not read a thing about registration. Has this been fixed for the future?
A: Ok. Well, you obviously didn't need to since you are now a Mod. I haven't heard of any problems recently, so I guess everything is working as it should be.
P-Mod: When I got my invite, the QFC didn't work.
P-Mod2: I had the same, the QFC refers me to the Registration forum. But you can't see it until you're a mod, so the QFC leads nowhere.
A: Perhaps there was an error, I'll see if anything needs sorting.

That's it for today ^_^
Plasma Ball1


26-Jan-2010 11:13:45
Last edited on 26-Jan-2010 11:14:07 by Plasma Ball1
Australian Surgery
Tuesday, 26 January 2009
Mod Jon H
---

Quote:
J-Mod: 22 seconds delay this morning, I just counted.
P-Mod: Well, atleast you're doing something productive like counting lag.

===
~War of Legends~

Q: Is there going to be a wipe on War of Legends before the release version? Because I don't wanna blow hours on stuff I'll lose most probably.
P-Mod#2: Most probably.
J-Mod: No idea sorry, I know literally nothing about WoL so this might not be the *most* productive use of my time.
P-Mod#3: It's best to ask the forums.
P-Mod#4: I think they said after the beta everything is gonna be reset.

Q: Can you log into War Of Legends and RS at the same time?
P-Mod#2: Yes, the friends list (etc) isn't connected for that very reason.

===
~Reporting Abuse~

Q: When we report can the person see what we have typed in a cc?
J-Mod: Yes they can, not the whole cc, but anything that you have been typing.

P-Mod: Why does the report let the reported see what the reporter typed? Or has seen typed, not by the reported or to the reported?
J-Mod: The reported person will see anything they have typed themselves, and anything public that the reporter has typed themselves, and anything public that the reporter has typed. Not private messages by the reporter.

P-Mod: If you need to add a note, you can do it via the information share thread in Club Mod.
J-Mod: Notes are soetimes useful for "backtracking" and piecing evidence together after the fact including notes in info share, etc.

J-Mod: When we look at an incoming abuse report it's actually fairly straightforward most of the time, either there is evidence of an offence or there isn't. It's pretty rare that additional info will lead to a change in our decision, but it does happen, so if there is any extra info that you think we need to know but we won't get from the abyse report, you can send it in via info share or via a query if it super important.














































Plasma Ball1


26-Jan-2010 11:15:18
~Reporting Abuse continued~

Q: If someone is being offensive because of someone else how started, are you looking into this also?
J-Mod: Well two wrongs don't make a right, as they say.
Kooldude735
Forum Mod


26-Jan-2010 20:08:26
Last edited on 26-Jan-2010 20:13:40 by Kooldude735
January 26th - 2010 17:30 Surgery
Hosted: Mod French
Number of P-mods: About 20

[Q] - Question
[J] - Jagex Moderator
[A] - Addition

New Skill

[P] When will new skill be here?
[J] At some point.
[A] This month or next?
[J] Can't say anything about Future Updates.
[A] J-mods have guidelines, just like us they can't give anyone advantages including us.

War of legends

[P] What's the accepted view of players talking about War of Legends in Rs?
[J] I don't see why they can't if it's in-game, there's no problem. If it's on the forums, they should be in the off topic forum.

Mod Groups

[P] Mod Sommerz says we are not players, but an own group is that true?
[J] I'm not sure what you are referring to. Players mods are players first and foremost.
[P] The Norwegian forum, he says it in Norwegian.
[J]Ha! I can't speak Norwegian I'm afraid.
[P] He said we call all play along side player, forum moderator, player moderators, all together.
[J] Well yes.
[A] Could it be that Mod Sommerz meant the localized P-mods are separate group like Water and Earth etc?
[J] *shrug* Could be. I don't think he meant anything bu it, after all we often refer to P-mods, F-mods, and Players. You are a separate group and you aren't, if you see what I mean.
[A] We are a specialized subset of Runescape.

Clan Chat Double Names

[P] My friends are still having problems with double names in a clan chat.
[J] That's a bug we're aware of and are working on.

Continued on Next Post.
Kooldude735
Forum Mod


26-Jan-2010 20:09:20
Last edited on 26-Jan-2010 20:12:58 by Kooldude735
Merchant Clans Advertisers

[P] What will be done against the Merch clan advertisers? There have been several suggestions; allow us to mute.
[J] Depends, if they are spamming in someone Else's clan chat, then you can report them for spamming. Otherwise there's not much that can be done at the current time.
[J] We've been over this before in other surgeries, we are looking at solutions for the problem, until we announce those solutions to you, please follow the usual procedure. There isn't anything I can add to this at the current time.
[P] Tell them they move on with it, merchant clans are taking over Runescape, sorry ut it's true.
[J] Perhaps, Andrew has said we have checked it and there is no long term effect from them. We are looking into the advertising problem.
[A] Unless you add all the short term effects together, of course.
[A2] As new members of the team are not aware just how often this subject has been talked about, maybe some sort of message would prevent it coming up every surgery.
[J] Mod Jon H has a thread which gives our stance on merchant clans. I'm sorry if I came across as annoyed: I wish there was more that I could tell you, but you have to trust us that we are looking into it. Just because we don't make a song and dance about it doesn't mean we aren't doing anything. So I apologize for "yelling" as it were. I forgot that people might not have been to surgery before, and would not have seen these discussions. *is Apologetic*

New Skill (again)

[P] Will the new skill affect Prayer Experience or something along those lines.
[J[ I don't know., and I couldn't say at any rate. Have patience.

Quick Chat Spam

[P] I got confused while in procedures forum there was a thread about Quick chat spamming, and there was mentioning that it is reportable in some cases, meanwhile at mentor section, it was never reportable.
[J] The way I understand it Qc spam in a clan chat is reportable, Qc spam in general chat isn't.
Kooldude735
Forum Mod


26-Jan-2010 20:10:33
[P] Is it alright for mods to keep each other informed about reports when they are working together, same vicinity?
[J] How do you mean?
[P] So we know not to send in multiple reports or mutes on one player.
[J] Multiple reports isn't a bad thing, after all other players may be reporting the same player as well.
[A] How about in Ad Busters or Cyber Busters?
[J] I think there's a different between telling another mod you have reported a player, and asking mods to come and report a player. The second situation is something that shouldn't happen if you see what I mean.
[A] We also shouldn't be telling non-mods that we've reported a player. Bear in mind, non mods work together in both ad busters, and cyberbuster, and the latter is run by a non-mods.
[J] Indeed, saying "reported" often causes more problems than solved.
[P] When a player says "Reported" I tell them to report silently and move on, it often works.
[J] To each their own, does that help?

End of Surgery!

27-Jan-2010 00:55:38
The contents of this message have been hidden

27-Jan-2010 00:56:48
The contents of this message have been hidden
Mog


27-Jan-2010 03:59:27
Last edited on 27-Jan-2010 20:22:36 by Mog
Minutes &#8211; Wed. Jan 27th, 03:30 USW
Host: Mod Seven (Sorry, thanks V R4ng3r V2)
Attendance = 17 (give or take)

P - Player Mod
M - Jagex Mod
A - Addition

==Religion==
P - Members were in a channel without the owner. The discussion was a debate about religion where the party agreed to the discussion except one user. They pmed me with the concern, so I checked in. 1 vs. The group? What can I do.
M &#8211; To be honest, if it&#8217;s not occuring often and is bother just one person, I think it would be best for that one person to leave the cc for awhile.
P - That&#8217;s what I thought, but with the perspective of Religion talk in game, I just wanted to check.

==Glitches==
P &#8211; I think I found a glitch (explains). Not sure what to do if it is one.
M &#8211; Best to submit a bug report on that one. Our bug trackers can check it out.

==Forum==
P &#8211; &#8220;What we do&#8221; sticky thread on the club mod forum. When will it be updated? It&#8217;s important so we know who to address a query to with regards to an issue.
M &#8211; I&#8217;ll chase that up with the team when they come in.

==Comm_unity==
P &#8211; Comm_Unity? What&#8217;s happening?
M &#8211; Good question. One I often ask aswell...I will add it to the agenda. I believe Poppy had some plans. I&#8217;ll see what she is up to.
A &#8211; Mod Paul M is in charge of that now. He was the one that adapted that idea.

==Suicide==
P &#8211; A friend of mine is talking about suicide.
M &#8211; Report them please

I had to leave early
Louiellen
Forum Mod


27-Jan-2010 04:20:46
Last edited on 27-Jan-2010 04:22:07 by Louiellen
As an addition: RAW transcript of what Bonzi posted above is at the nonsticky Clarity Campaign thread
Slaze


27-Jan-2010 11:21:14
Last edited on 27-Jan-2010 11:28:21 by Slaze
10:00am, Australian Surgery - Wednesday, 27th of January 2010

Hosted by: Mod Jon H
Moderators Attended: 11

A- Addition
P- Player Moderator
J- Jagex Moderator/Answer
Q- Question
~ Breaker between questions of the same topic

Please tell me if anything needs to be changed or added.
¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯

Upcoming update
¯¯¯¯¯¯¯¯¯¯¯¯¯¯
Q: Will there be an update today, tomorrow or the next day?
J: Of course I can't say, it will come out when it comes out.


Changing Offensive names - Time period
¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯
Q: Any idea how long it takes to get offensive name change? I have a player who keeps asking me.

J: It really depends on how many names there are in the offensive name queue. The offensive/inappropriate name team deals with them in order so it's whenever it gets too the front of the queue. Usually they're pretty quick in my experience but I can't say "It will definitely be done in a day" or give an exact time period.


Player Moderator Thread Editing
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Q: Do you think it might be a good idea to edit the essential Player Moderator sticky. Just to mention not to report anyone in clan chat while you are in a surgery or right after a surgery.

J: Good point, I will speak with Mod Poppy about this and see what we can do. I know that she and Kat have been doing a lot of re-writes/edits of the Player Moderator documents. I think we may need to do some testing to figure out exactly what is/isn't seen and in what circumstances.

P: I volunteer myself.

J: Thanks but it will want to be on our accounts really as we can't go applying offences to actual people even with permission as an experiment.


[Continued Below]
Slaze


27-Jan-2010 11:23:01
Last edited on 27-Jan-2010 11:28:52 by Slaze
[Continued from Above]


Jagex Moderators reported
¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯
Q: Can Jagex Moderators be reported? Like is it technically possible.

P: Mod Jon H was muted the other day.

P2: Did he mute himself?

P: A Player Moderator did.

J: No some player Moderator did


Merchanting Clans - Procedure forum thread
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Q: The question is to do with the thread you posted in procedures forum about merchanting clans. Example- Just now some guy was advertising "Join a clan make millions" therefore it is an impossible claim so do I report that? For scamming?

J: Hmm, Maybe I wasn't quite clear enough on that (It was a rewrite/revamp of a thread that had been in the forum mod procedures forum, updated for Player Moderators) basically there's a bit of a difference between reporting in-game and reporting on the forums.
I think I did say in their "... ... ... is not allowed on the forums" which is slightly separate from what you do/don't need to think about reporting in-game.


Solitication
¯¯¯¯¯¯¯¯
Q: In the past I&#8217;ve reported if some stranger goes I love you on the public chat. Also that is like "encouraging rule breaking" when it is aimed at a Moderator has there been any procedure change on that?

J: I don't know about reporting for saying "I love you" in the public chat, as I wouldn't even think about reporting if I came across someone saying that. If it is orientated with something that can offend, put someone in danger or be considered as cybering than you can report for "Solitication". It depends on the specific conversation. Like if I was to say "I love you will you be my girlfriend" than that could be actioned as solitication, but we shouldn't give offences for "ILY" by itself. Remember if in doubt report without.


[Continued Below]













































Slaze


27-Jan-2010 11:26:01
Last edited on 27-Jan-2010 11:29:54 by Slaze
[Continued Question and Minutes from last page]

A: Can you check that out please, because that is really harsh to be muted for that as there is much worst things out there.

J: We do look at the context when we review the reports. We decide on whether it looks like it's just people who know each other being friendly or if it is a stranger trying to pick up people to cyber with. Overall what I am trying to say it's entirely possible for people to be saying "I love you" in an inappropriate/soliticating way and then we would give offences. I don't think "ILY" alone is enough for a report.


Mentor Help Chat
¯¯¯¯¯¯¯¯¯¯¯¯¯¯
Q: Whenever I try to join either of the mentor help chats it tells me that I don't have a high enough rank to join this clan chat.

J: Okay I will speak to Mod Poppy and get it sorted out.

P: Aye, for me too please.

J: Okay if you are speaking to anyone else who has the same problem then please let them know to let us know, at a surgery or through query. Everyone has to be added manually by hand so it's easy to overlook one or two when you're doing hundreds.

A: What happens when you have over two hundred requests to be ranked in the clan chat?

J: We have multiple clan chats, so we than move people to them.


Dual Moderators
¯¯¯¯¯¯¯¯¯¯¯¯¯
Q: When will Dual Moderators and Mentors are picked out?

J: I will quickly answer the last question which is "I don't know, ask Mod Poppy".


[End of Surgery]

That is all for tonights/this mornings Surgery. Thanks!

º&#8226;&#352;oulsFayt
Mog


27-Jan-2010 20:13:55
Last edited on 27-Jan-2010 20:23:23 by Mog
Mod Calm &#8211; Jan. 27th, 19:30
Approx Attendance - 24

P - Player Moderator
M - Jagex Moderator
A - Addition

==Muting J-Mod&#8217;s==

P &#8211; What happens if I report a J-mod with mute?

M &#8211; You&#8217;ll be in trouble, lol. You guys can mute us, but we can remove it straight away. Though I really don&#8217;t recommend doing it, lol.

P &#8211; Why not just remove the report abuse option on J-Mods?

M &#8211; Because it&#8217;s there for a reason. J-Mods use it from time to time.

P &#8211; So if Mod Poppy reported Mod Calm...?

M &#8211; It works exactly the same way it would if you reported someone.

P &#8211; So if you are unhappy with Mod Poppy, you&#8217;ll mute her?

M &#8211; I find Ducktape works better as she sits opposite me. An in-game mute doesn&#8217;t keep her quiet in the office.

==Invited Concerns==

P - If one would have serious concerns about a player that has been invited, how would we go about expressing them?

M &#8211; A pq (Private Query) addressed to me would be best

==Mod Calm==

P &#8211; Are you a temp? A student placement right?

M &#8211; Indeed, I am a placement student.

P &#8211; How many more months?

M &#8211; Not sure. They love me so much, I might stay for a bit longer.

==Forums==

P &#8211; I&#8217;m not one of the quickest people to use the forums. I still have a hard time finding stuff there. Lots of stuff I wouldn&#8217;t know where to look.

M &#8211; We are looking at organizing them. At the moment it&#8217;s like finding a needle in a haystack. If you get lost, ask another mod for help.

A &#8211; Isn&#8217;t the most important stuff stickied?

M &#8211; Yes it is, but there are a lot of stickes in a lot of forums.

A &#8211; Wouldn&#8217;t it be helpful to put all important threads in a new where only j-mods can create/move them?

M &#8211; Maybe &#8211; It&#8217;s a good question best asked to Mod Poppy or Jon. The forums are their babies.

(con't)
Mog


27-Jan-2010 20:16:22
Last edited on 27-Jan-2010 20:24:04 by Mog
(con't)

==Mod Selection==

P &#8211; Could we have some more guideline for Mod selection as I have recommended three very good people and no response.

A &#8211; We have no need to know selection other than what is in the kb (Knowledge Base)

M &#8211; Does that answer your question?

P &#8211; No, because it seems like we are wasting our time putting these people forward. I would like to know a few more guidelines on it.

M &#8211; It&#8217;s not a waste of time at all. Sorry, but I can&#8217;t give you anymore guidelines. Just keep letting us know and we&#8217;ll check. We do check every name. You have no idea how many names we check on a weekly basis. Well over 1000, I assure you. P-mod is not an easy status to get. We pick you because you are pillars of the community. On face value a lot of people appear to be the nicest people ever, but we go into a lot more detail then that, and sadly, it isn&#8217;t always the case.

== Dual Moderators==

P &#8211; When selecting dual status, what separate p-mods from potential dual status?

M &#8211; I&#8217;m not answering questions on Dual Status. Since we started making duals, I&#8217;ve had an unbelievable amount of queries asking for it. Please don&#8217;t recommend yourself, it won&#8217;t help your chances...if we think you will make a good dual mod we will ask you.

== Other Languages==

P &#8211; Is it possible to report Norwegian Rule breakers?

M &#8211; Yup!

A &#8211; Does foreign language and muting work well, or do we query?

M &#8211; Yes, you can still mute for foreign languages. We will just forward the report to the appropriate staff member. Just report as normal.

A - So if we don&#8217;t understand them we still report?

M &#8211; No, only report them if you know they are breaking the rules. For example, if you speak Spanish and you see someone swearing in Spanish, report off language and we will send it to the Spanish guys.

(con't)
Mog


27-Jan-2010 20:18:06
(con't)

==Listing Mods==

P &#8211; Why can&#8217;t you tell us who is a graduate mod?

M &#8211; Do you really need such a list? We graduate hundreds of mods each week and it would be a pain to update the list with name changes and additional mods. They are all still mods, modling or graduate. The only difference is their ability to mute.

==Forum Mods==

P &#8211; How come Forum Mod&#8217;s don&#8217;t have a crown.
M &#8211; Because they have no abilities in game. They have a crown on the forums.








~ Bonzi
Plasma Ball1


28-Jan-2010 10:15:39
Australian Surgery
Thursday, 28 January 2010
Mod Kathy
Time elapsed: 9 minutes

===
Quote:
P-Mod: It's cold in here.
J-Mod: Hmmm, probably all the stone. Nice fluffy carpets would be good and some sofas....and bean bags.

===
~New Oracle~

Q: Is there any estimated time of arrival on the new Oracle?
J-Mod: In the near future, that is about as accurate as I can go.

===
~Categorising Botting and Auto-talking~

Q: Wouldn't it help Jagex Macro team if bot and auto-talker were separate categories for reporting abuse?
J-Mod: Nah, they're all checked by the same team and they can see what needs to be checked.

===
~Minutes Leaked~

Q: Someone leaked some more surgeries.
J-Mod: Don't worry about it. We are aware of what's going on.
Plasma Ball1


29-Jan-2010 10:29:36
Australian Surgery
Friday, 29 January 2010
Mod Jon H, Mod Kathy

===
~Report Abuse - Name Not Recognised~

Q: I tried to report a bot but it comes up with name not recognised, are they getting clever?
J-Mod: Could you not right-click report?
P-Mod: I didn't try right-clicking, sorry.
J-Mod: Ok, that would be the thing to try I would think.

===
~Reporting Bots stuck in Random Events~

Q: I have seen people trapped in the "Watchman's cage" random and they have been there for over 30 minutes, am I sto assume they are macroers and report?
J-Mod: The cage? Do you have to be in ther eyourself or can you see in from outside?
P-Mod: It's the random that used to be for thieving, you can throw rotten tomatoes at them from outside.
P-Mod: I was mini clay and kept seeing the same one from outside every time I banked.
J-Mod: Yes, it is fine to report them for macroing if they aren't doing anything for ages, the accounts will by checked.

===
~New P-Mod - 'Suggest a mute'~

Q: While you're on probationary period of being a mod you can only suggest to mute, so if we suggest to mute someone does the report get checked out straight away?
J-Mod: Very soon after you send the report in, yes.

===
~P-Mod Veteran Party~

Q: When is the P-Mod Veteran's party?
J-Mod: 5th Feb for mods from 04/05. The plans still need to be finalised though.

P-Mod: What if a Non-Veteran crashes the party?
J-Mod: They will be welcome. Everyone can come to celebrate the Veterans of the P-Mod team.
Plasma Ball1


01-Feb-2010 11:14:28
Last edited on 01-Feb-2010 11:15:54 by Plasma Ball1
Australian Surgery
Monday, 1 February 2010
Mod Calm

===
~Just The Facts: February~

Q: Is another J-Mod going to continue Just The Facts? Mod Mark H mentioned no news for February, due to him going developer related project.
J-Mod: I am not sure about that but I shall find out. I imagine that I'll probably end it doing it or Jon/Poppy.

===
~P-Mod Recruitment~

Q: We have hundreds of new P-Mods entering the team every week. Does the CM team have something like a target number? With the current progress, we shall reach 10k by years end or possibly more.
J-Mod: Indeed I do. However I can't comment on that.

===
~P-Mod Mentors and Superiority~

Q: I was wondering if you could clarify what it means to be a "mentor" (not intended to be harsh; an honest question) but are they supposed to be seen as superior?
J-Mod: They are not meant to be seen as superior at all, mentors are just some P-Mods who we have indetified as having a lot of experience and who we feel can help others.
P-Mod: I always thought they were a recognised experienced P-Mod.

P-Mod: Do they have more up to date guidelines?
P-Mod Mentor: I'm a witness, mentors have no advanced guidelines.
J-Mod: No, mentors do not have any more up to date guideslines or any extra ones.

P-Mod: Perhaps you could update the mentor advice forum to include the ability for experienced P-Mods to contribute?
J-Mod: I shall bring it up with poppy.

P-Mod Mentor: We want to curb the rumour that we are superior.
Alberthoja
Forum Mod


01-Feb-2010 16:43:23
Last edited on 01-Feb-2010 20:14:58 by Alberthoja
SWEDISH SURGERY WITH MOD JOHAN
2010-01-31, 19.00 GMT

Localised surgery minutes discussion thread: 142-143-11-59935728.
Localised surgery minutes thread: 142-143-10-59935700.

Please note that localised pmod procedures may be slightly different in certain situations, although the general principles are the same.

Mod Johan and five pmods came to the surgery. Most of the time, we talked about how to handle problems in Mod Johan&#8217;s clan chat. This is a translation of the Swedish minutes I made. I have included everything important that was being said, although not always in direct quotes. This is a quick translation, so it probably contains quite a few grammatical errors. A J indicates Mod Johan&#8217;s comments while a P marks what the pmods said.

THE CHAT FILTER
The surgery began with some spontaneous comments about the chat filter censoring many common Swedish words.

J: Oh yes, believe me, I know. Hopefully, we&#8217;ll be able to put it into shape a little. As usual, I cannot say very much about future updates, but I can tell you this much: there&#8217;s a great interest in making the filter better.

PROCEDURES FOR QUARRELS IN MOD JOHAN&#8217;S CLAN CHAT
Ever since Mod Johan&#8217;s clan chat was opened a few months ago, there have been problems with annoying players who continuously act on the borderline of what&#8217;s against the rules. Mod Johan had summoned us to the surgery so that we&#8217;d be able to work out common methods for how to handle such incidents, in order to make the clan chat a more pleasant place.

J: I suspect that most of you know pretty well what&#8217;s going on in my clan chat, probably sometimes even better than I do, since my time in the game is limited. I&#8217;d like to begin with asking if someone has any ideas or suggestion about how to handle it all.

No one had any suggestions.
Alberthoja
Forum Mod


01-Feb-2010 16:43:28
J: My thoughts are that the problem is the players who are very good at standing on the borderline but not stepping over it enough to warrant a report or even an instant kick from the clan chat. However, the clan chat system has the advantage (or disadvantage if it&#8217;s taken too far) that we can go a little further than only using the rules.

J: I don&#8217;t think we should become too strict and start kicking people a lot more, that doesn&#8217;t make the clan chat a better place, but I have an idea that might make our work easier. My thought is that we could gather information in the forum about incidents in the clan chat. If we notice that the same person is involved multiple times, we can simply ban them from the clan chat.

P: I don&#8217;t think that&#8217;d help very much. They&#8217;d just come back with new accounts.

J: That&#8217;s true, but I think there&#8217;s a slight difference between a kick and being banned from the clan chat. The kick is done instantly and they can immediately tell their friends to come and make an even bigger mess of it, but if they&#8217;re banned, I think they get tired fairly soon, since nothing changes, they remain banned. After all, they&#8217;re players too, and even if they have very fun when they troll around, they want to play on their main accounts. Additionally, it&#8217;s clear that a ban comes from me, so no pmod will be the direct target for their comments. We can also combine it with a firmer policy against those who question our decisions. We can tell them that there&#8217;s no point in making a fuss, and be clear that a kick can come in question after a warning.

It was pointed out that most of the quarrels seem to be started by people from a certain clan. Mod Johan agreed that some members of that clan seem to be very interested in destroying the atmosphere in the clan chat.

P: Quarrels often arise in the clan chat when no mod is there.
Alberthoja
Forum Mod


01-Feb-2010 16:43:45
J: Unfortunately, there isn&#8217;t a lot we can do about that without closing the clan chat down when I&#8217;m not online. Instead, we can try to make it a nicer place, so that more mods might want to be there on a regular basis. Perhaps we&#8217;ll get some more mods soon as well.

P: That&#8217;s true. Actually I think it&#8217;s getting a little better already.

J: That&#8217;s good news. I think most of the trolls get tired quite quickly if they aren&#8217;t fed.

J: Anyway, what do you think about the plan? When a problem occurs, the mods who are there can try to write a small summary of it all, including names of the players involved, and post it in the pmod forum. Obviously, this means that I need to be able to trust you all, but I don&#8217;t think that should be a problem. To be able to do something if there are certain persons who create the problems, I need a better general view than I can get when I have time to be there myself, after all. Just for the sake of it, I need to say that like all other pmod tasks, this is completely voluntary. No one will be forced to do it, but to be able to put it all into shape, somewhat, I&#8217;d appreciate it.

P: That sounds like a good plan.

J: When it comes to kicks, I think it&#8217;s very important not to &#8216;threaten&#8217; people. If someone acts inappropriately, it&#8217;s essential to explain in a friendly manner that if they continue like that, a kick will be necessary.

P: Mod Johan, can&#8217;t you come into the chat with a private account now and then? They might act differently depending on whether you&#8217;re on a jmod account or an ordinary one.

J: I do visit the clan chat with my own account now and then, but I don&#8217;t have enough time to be able to do it as often as would be necessary. As I&#8217;ve said, I think a good start is to make summaries in the pmod forum to give us a better general view.

P: Wouldn&#8217;t we have to send in reports as well to give you information about it?

(Continued on the next page.)















































Alberthoja
Forum Mod


01-Feb-2010 16:44:04
(Continued from the previous page.)

J: Well, reports are only supposed to be sent in when an actual rule breach as taken place, but if something is on the borderline, it can be preferable to send in a report.

P: Sometimes it has been mentioned in the English pmod forums that in some situations, reports can be sent in for information purposes even if no rule breaches have occurred.

J: Personally, I have no objections to that. It would make things easier for me, so if that&#8217;s something the people in charge of the pmods have said, it&#8217;s ok with me as well. Unfortunately, I don&#8217;t have time to read very much in the pmod forums.

P: Are Swedish reports from your clan chat still not always handled by you?

J: Unfortunately, yes. Generally, reports in Swedish end up in the same queue as reports in Danish and Norwegian, since the languages are so similar. This means that depending on who&#8217;s in the office, they are handles either by me or by my Danish and Norwegian colleagues.

P: Can&#8217;t they pass them on to you if they&#8217;re uncertain about something?

J: As we all know, they easily understand Swedish well enough to be able to handle rule breaches and I can always read the reports, even after they&#8217;ve been closed, if there&#8217;s something that I need to see. Therefore, you can send in a report for information purposes using the procedures you&#8217;ve been told about in the English pmod forums. When you write your summary, you can simply mention that you sent in a report and about when it happened.

P: One can always write &#8216;heads-up&#8217; or something like that in the chat to clarify for you.

J: The important thing with these reports isn&#8217;t what action we take against the player, as the player probably acts on the borderline and doesn&#8217;t actually break the rules. It&#8217;s more important that there&#8217;s an exact chat log so that I can see in detail what has happened, and the chat log isn&#8217;t affected by the identity of the jmod who closes the report or what the actual action against the player is.
Alberthoja
Forum Mod


01-Feb-2010 16:44:09
RANKED PLAYERS IN THE CLAN CHAT
P: Couldn&#8217;t we get stars as ranks instead of the symbol that looks like a banana?

J: I don&#8217;t really mind having stars instead of bananas. It&#8217;s more complicated if you meant that &#8216;lower&#8217; ranks should be filled by certain chosen players, though.

P: I have the feeling that almost everyone wants to get personal attention by a jmod. If you bring a rank system into place, people might behave better in the hope of getting ranked.

J: That&#8217;s true, but on the other hand, we&#8217;d also get a lot of talk about favouritism and such things. As things are now, it&#8217;s easy for me to say that I only add mods and leaders of larger clans and fansites to my list. I have a pretty firm conviction that one should be nice because one wants to be treated in the same way, not in order to get some sort of reward.

ABOUT &#8216;THROW AWAY&#8217; ACCOUNTS
P: It seems as if people often use &#8216;throw away&#8217; accounts to make a fuss in the clan chat.

J: Even though it only looks like a &#8216;throw away&#8217; account, I&#8217;d appreciate if you write a summary of what happened. After all, we might be able to see who the owner of the account is.

P: You can&#8217;t take action against the main account based on what the owner has done with a noob account, can you?

J: Not in terms of black marks and similar things, no, but that doesn&#8217;t mean that I can&#8217;t ban the main account from the clan chat.

P: If someone says that they&#8217;ve done something on another account, is it possible to report them for the person to be punished for that?

J: No, that would make it too easy to put others into trouble.

P: Yes, but assume that someone says they made a certain thing on their other account, can the account that they said that on be punished? As an example, suppose that I confess to spamming your clan chat on a noob account. Can the account that I say that on be punished then?
Alberthoja
Forum Mod


01-Feb-2010 16:44:14
J: If someone says &#8216;I&#8217;m going to sell my account John&#8217; and is reported for that, they can get an offence for account trading (but not on the account &#8216;John&#8217.
Yupa Tetohmu


01-Feb-2010 20:12:21
Last edited on 01-Feb-2010 20:15:03 by Yupa Tetohmu
____________________________________________________________________________
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---------------------------------1st of February, UK Surgery, hosted by Mod Jon H---------------------------------
____________________________________________________________________________
¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯

Autotalkers
¯¯¯¯¯¯¯¯¯

Q: Are you going to do something against those autotalkers at the G.E.? Those autotalkers are annoying. D: I am 100% sure that they are autotalkers because they use lvl 3 accounts to advertise a merch clan. >.<
A: Yeah I know how obvious it looks and how annoying, but don&#8217;t mute them. That&#8217;s all I&#8217;ve got, I don&#8217;t have the energy for this discussion again.

Q: If you believe they are using an auto program shouldn&#8217;t you add their name.
A: Aye, you can report them for macroing and/or put the name in the Mbb thread. But don&#8217;t mute them please.
Addition: Actually icu has on the front page not to post them on mbb but to report in-game under macro/bot.
J-Mod: Oops! Thanks.

Q: If they say they are using an auto etc. to report under encouraging others to break rules?
A: Yea, if they are encouraging an auto then you can report for encouraging. Can&#8217;t remember if you&#8217;re supposed to mute for that but I woudn&#8217;t have a particular problem with it, we would give the offence anyway so either way they will be getting a mute. Whereas when mods mute for suspected autotyping we don&#8217;t give an offence so it is a &#8216;bad mute&#8217; and a bit of a pain really.
Addition: I know some old P-Mod that still mutes the auto talkers &#8211; maybe send them an inbox message.
J-Mod: I don&#8217;t think it&#8217;s just old J-Mods. We get dozens of them a day. We have started sending feedback on individual reports again.
Yupa Tetohmu


01-Feb-2010 20:13:23
Reporting other languages
¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯

Q: I have a question in regard to reporting other languages. Is it possible for example when I speak Greek and notice Greek rule breakers, I can report them?
A: I don&#8217;t believe we have any Greek speaking members of staff at the moment, so we can&#8217;t officially support Greek language snapshots. So please don&#8217;t mute someone for saying something offensive in Greek, we will have to no-action it which is obviously no good for anyone concerned really. You can still report in Greek if you want as it may be useful later. For example if we do expand into Greek support later, then we may want to look through Greek players&#8217; records to look for potential moderators. And then any past snapshots would be relevant. But please don&#8217;t mute unless you know we have a staff member or members who speak the language.

Addition: On P-Mod centre, there&#8217;s a list of what languages you can report.
Addition: I think that list is outdated.
J-Mod: Yeah we can&#8217;t directly edit the P-Mod centre at the moment from here in CM. It&#8217;s controlled by Web Content who are in a different building. I know Poppy and Kathy are revamping it heavily. Because yes, it is largely out of date. I still stand by what I said tbh. If it is a language that you are fluent in, then go ahead and report without mutes. But be aware that we can only take action on languages that we have staff members for. Which would be, off the top of my head&#8230; English, German, French, Dutch, Portuguese, Spanish, Finnish, Swedish, Danish, Norwegian, Polish. Possibly some others but those are all definitely covered.
Yupa Tetohmu


01-Feb-2010 20:14:29
Releasing unused names
¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯

Q: Are you going to remove unused display names from the game?
A: Honestly I don&#8217;t know. It comes up every now and again but I don&#8217;t know if there is a firm answer tbh. It does lead to potential problems with &#8220;dormant&#8221; accounts: where do you draw the line and say that just because an account has not been used for a certain time, it will become available? So yeah, I don&#8217;t know a definite answer on that one.
V R4ng3r V2


03-Feb-2010 04:17:19
&#8226; 3rd of February 2010: 03:30 USW Surgery: Hosted by Mod Lorenzo &#8226;

Player Moderator count: 10 present.

[Q] = Question.
[P] = Player Moderator.
[J] = Jagex Moderator.
[A] = Addition.
____________________________________________________________________________

&#8226; P-Mod unmodly behaviour &#8226;
¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯
Q: How do you inform Jagex about unmodly behavior again?

J: P-Mod Query is fine. And report it obviously if you can.

A: Best to do a report without on the unmodly Mod, then query. Aye, you convered it, just after I said addition. If it&#8217;s something which would normally call for a mute, we can mute as well, but be aware the Mod might mute you back. In retaliation if he knows who muted him. No worries, though, our Curators would have unmuted in a few hours, at most. But up to each Mod whether they&#8217;d want to risk a retaliatory mute. A report without would be fine.

P: Umm, a P-Mod might not know they have been muted because they can still see their own chat.

P2: Aye. It depends on the situation, too. If you&#8217;re watching silently and they don&#8217;t know you&#8217;re a Mod, might be safe to mute. It&#8217;s up to each Mod in each situation. Jagex will never ask us to mute in such a circumstance. But a report without, at least, will be very helpful for our Curators.

&#8226; Someone knowing of unreleased things &#8226;
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Q: Should we report if someone is talking about something they have seen that was obtained through a cache, capture or something. Like a model of something unreleased. Like game stuff. Objects.

J: I would say report under &#8220;Encouraging rule breaking.&#8221;
V R4ng3r V2


03-Feb-2010 04:17:22
&#8226; Leaking information from P-Mod forums, Surgery minutes & P-Mod Room &#8226;
¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯
Q: Ok, this one came up outside RuneScape but has to deal with P-Mod stuff. Recently, a person I know on MSN has sent me pictures of the P-Mod forums and room. Is there anything I can do about it? He said a P-Mod is giving him the information and asked if I could share some of it with him.

J: Not really they have been leaked on a few occasions so I guess the pictures could have come from anywhere. Oh, I see. Maybe send a P-Mod Query giving us all the information then.

Q: Do you know who is still leaking the Surgery minutes?

J: Nope, I don&#8217;t. It&#8217;s that time.
____________________________________________________________________________

== Non-Procedural question ==

Q: What&#8217;s the members to non-members ratio?

J: 6:1.
____________________________________________________________________________

That's all. Enjoy.
Plasma Ball1


03-Feb-2010 11:08:21
Australian Surgery
Wednesday, 3 February 2010
Mod Ac

===
~Pest Control Lander, High Alch Macroers~

Q: I am concerned about the high alch macroers at PC worlds, they stand on the landers (boats) and alch for days even. Are Jagex aware of them, and are they planning something about it?
J-Mod: That's interesting. We always make an attempt to track down and look into this behaviour, taking action where appropriate. If you come across this do let us know, by reports and tickets then we'll take a look.

P-Mod#2: They're doing it because on those boats, there is no randoms. A simple solution would be to not allow magic on the boat, or not to allow alchemy on the boat.
J-Mod: I'll pass your suggestion on.

===
~No Australian Surgery yesterday~

Q: Why was there no Australian Surgery yesterday?
J-Mos: We had an unexpected power cut . It only lasted a short while, but we couldn't attend surgery.

===
~Main page News Feed for Welcome Screen~

Q: I was wondering if Jagex could have a feed on the Welcome Screen to the front/main page news since most players don't read the front page.
J-Mod: Interesting idea, I'll note it down.

===
~J-Mod Impersonation~

Q: Would it be possible to censor these characters: ITIod & IVIod? Those are used to make J-Mod impersonating names. In the chat box and in the forums it reads as "mod something" with the arrangement of those letters. Or atleast change the font for the letters.
J-Mod: That's interesting.
P-Mod#2: Make the first three letters uppercase and look again.
J-Mod: Ah I get it.
Plasma Ball1


03-Feb-2010 11:12:32
~J-Mod Impersonation Continued~

P-Mod#3: At which stage do you stop filtering what names get close to Mod though?
J-Mod: It's a tough one Edward as we have to balance it with other words.
P-Mod#3: Like, I understand where alot of people's idea come from, but to what extent must you start to "baby" people with protection?
P-Mod#1: It's not really protection imho, it's impersonation. We have to protect players from scammers that use impersonating names.
J-Mod: We will also try out best to keep impersonators away. At the same time, we do also rely on the player to help keep their account secure and look out for scammers as Mod, for example, we'll never ask for the info the scammers do.

===
~3rd Party Software~

Q: 3rd party software, if person say I'm using it should be reported even no evidence, just saying it or sent query?
J-Mod: Hmm.
P-Mod#2: If the person is admitting to using the software?
P-Mod: Ya but not saying in-game.
P-Mod#2: Oh.
J-Mod: No, this wouldn't be reportable, I think we're looking for specific. It's a little vague. However, if someone admits to rule-breaking software in-game or not, any info could prompt us to take a look. I think generally, it's a case of looking close to the guidelines. We wouldn't encourage any 3rd party software but if it doesn't modify the game code, the game window or infringe ISP then it wouldn't be a threat. That said there is not guarantee for security here.
P-Mod#3: *cough* or automates tasks *cough*
J-Mod: That too.

===
~"Your Clan Chat Channel has been activated"~

Q: Why does it say, "your Clan Chat channel has been activated" when you log in?
J-Mod: I don't know the answer to that unfortunately! But seeing as you raised it, I'll try to find out.

===















































Plasma Ball1


03-Feb-2010 11:17:16
~AFK Trainers~

Q: Do I report AFK trainers, like the ones in Lumbridge Basement, under Macroing?
J-Mod: Yes.
P-Mod#2: If you want to try and beat them, you could try and tele-other them at a right time and they might not attack the spider long enough for you to kill it. But report them first.

Q: If the system auto-logs a person out, is there any delay to relogin?
P-Mod#2: If it's in the same world it would probably be immediate.
J-Mod: I'm not sure, though there are others who may be able to answer Qs on that.
===
~Mod Mark's 7 Year Anniversary~

P-Mod: There is a planned celebration of Mod Mark's 7 year anniversary with Jagex tomorrow at Varrock Square, w35 6:20 pm GMT.

===
~RuneScape Classic~

Q: Can I ask for an RSC tab for easier access?
J-Mod: I couldn't answer that. We have a few RSC players around.
J-Mod: I'm not sure, though there are others who may be able to answer Qs on that.
Louiellen
Forum Mod


04-Feb-2010 04:15:08
Last edited on 04-Feb-2010 04:15:49 by Louiellen
US-West Surgery: Mod Lorenzo

P: Just a follow-up. Any news about the update of "what we do..." thread at club mod?
J: Oh i see, how have i never noticed that. Ok well send a pq to poppy and maybe we can get that sorted. Is that cool?

P: Am I correct in saying that when we report something only the chat between the reporter and reportee is captured?
J: In most cases yes
P: Let's say two ne'erdowells teamed up to say something offensive. In order to skip out on being reported, such as finishing each other's offensive statements. Would we report both of them and send n a query about it? Or how should that be handled? Or whatever the rule being broken, just that alone their words may not be understood as a single report.
J: That would be the only way to do it, and its not 100J: that would most caught like that tho.

P: Ok, I found some bots the other day. I reported them in the thread in the forums. Did u still want to reot them in game as well?
J: It can only be double safe so why not.

P: I sent a pq about this, but just so i am clear. Someone or multiple people are spamming with qc. i know that it doesn't send in any text, so it is hard to report. But is there a way for evidence to be sent of the office?
J: Errr just report it. If the text doesn't show we will see the blank lines. And know that it is qc anyways.
P: So you do get a time stamp wen that something was there?
J: Yesah

P: What if they're usin qc to cyber?
J: Is that possible?
P: I've seen: start pumping, yes, yes, yes, im coming for ya. well done.
additions: in that sense, would it be wise to send in a query about the context in which the quickchat is used?
J: Yes could well be.

(pmod asked about a certain words in private chat, if it is racism)
J: Yes I would think thatslures to do with poverty is mutable.


NOTE: More details at the RAW Transcriptions @Clarity Campaign nonsticky thread.
Plasma Ball1


04-Feb-2010 10:40:11
Australian Surgery
Thursday, 4 February 2010
Mod French

===
-Quote-

Q: Well...since no-one has a question to ask...I might aswell ask what everyone is dying to know. Could you give us any hints on the new skill?
J-Mod: *Smites [Player Name]* Next question?

===
~Players following P-Mod Orders~

Q: I play pest control now, and ask people to do something and they all do it! - They never used to, is this abuse of modly powers?
J-Mod: I don't know, do you say: 'do this or I'll mute you'?
P-Mod: Nooo!! I say - please all attack portal.
J-Mod: Are you known as an experienced pest control player?
P-Mod: Not especially.
P-Mod#2: They appear to be sucking up to you.
J-Mod: I don't think it's an abuse of power personally, enjoy it ^.^ but don't take it for granted.

===
~50/50 Games: Great Orb Project~

Q: Is 50/50 games in The Great Orb project against the rules?
J-Mod: 50/50 is against the spirit of the game but it is not against the rules.

P-Mod: Can Players ask for others to play 50/50 with them and to join their channel?
J-Mod: Players can ask.

===
~Merchanting Clans~

Q:I saw this moderator, and he had his own merching cc. Are J-Mods for or against merch clans?
J-Mod: There's a thread on the forums that explains our stance on the matter. QFC: 74-75-817-59124146 (in Game Feedback Forum).

P-Mod: So you're not against Players Mods hosting their own Clan Chat Channel for merching to possible deceive and even scam players?
J-Mod: As I said, our stance is in that thread. if a P-Mod is breaking the rules, action will be taken.
Plasma Ball1


04-Feb-2010 10:41:33
~Mousekeys~

Q: It is confirmed that mousekeys are not detected as macroing, right?
J-Mod: Using the Windows Mousekey accessibility option is allowed.
P-Mod: Because a few hours ago, mentor help clan chat was bombarded by Non-mods ranting about their friend getting banned for macroing due to use of mousekeys and they even claimed the banned player is a P-Mod.
J-Mod:I didn't know ordinary players were allowed in mentor help? Each case is looked into individually by a specialist team.
J-Mod: Remember, a player can claim many things that can't be proven in-game if you see what I mean. I'm not saying mistrust everyone.

P-Mod: So if a true botter got banned: he/she cannot use the alibi or "I'm just using mouse keys"? That type of appeal will be denied?
J-Mod: We would be able to tell, unfortunately I can't give more detail than that.

Q: Someone was ranting to me how his account got banned because he was fire making on his ipod touch. He got banned for macroing.
J-Mod: *sounds like 3rd party software*
P-Mod: In essence, the player is using his iPhone to remote his PC which runs the actual runescape.
J-Mod: I think this might be an issue to raise in a Query, that'll give you more space to explain what is happening.

P-Mod: Would using you're iPhone/iPod touch count as AFK because you're not at the computer?
J-Mod: That's something we need to investigate. Until I have all the details I can't really say.

"J-Mod:I didn't know ordinary players were allowed in mentor help?"
P-Mod: Some P-Mods that have loose lips leaked the knowledge of it being open.
Plasma Ball1


05-Feb-2010 11:27:59
Australian Surgery
Friday, 5 February 2010
Mod French

===
~Missing Evidence in Reports~

Q: I was muted recently and in the evidence it misses several lines of text that I knew was there, it kind of makes it looks worse. Is this normal?
P-Mod#2: I'd assume the text you are seeing is from the reporters point of view so maybe they just logged in or teleported there.
J-Mod: It depends I think. I can't really look at the report while I'm here but I'll make a note of it.

===
~Enforcing Guidelines~

Q: How do we enforce to new modlings the guidelines for surgery?
J-Mod: There's not really anything to enforce. You type *raise hand* to ask a question, *addition* to make an addition and keep chit chat to a minimum when a question as being asked. It's common sense than something that needs to be enforced.
P-Mod: Seems lately some P-Mods are angry about the surgeries.
J-Mod: I had noticed. I think that's also part of the issue. There are more mods now, so surgeries will naturally get busier. Just remember the three basic points I wrote a second ago and we should be alright. I'd rather we erred on the side of informal than regimented although I would remove carrots... But in summary, keep quiet when there is a question.
Plasma Ball1


05-Feb-2010 11:30:08
~Non-Mods in Mentor Help and P-Mod Rank in CC's~

Q: Is there any intent to enforce some kind of entry requirement or such for the "mentor help" cc? Kind of makes it hard to see who actually should and shouldn't be there. It would be impossible for the sure amount of people to be in a list like, entry for rank.
J-Mod: I'm not really sure: Poppy deals with mentor help.
P-Mod: But possibly some way to add a crown next to your name in cc's?
J-Mod: *shrug* 'tis possible, I'm sure.

P-Mod#2: Jagex has probably intended for the mentor chat to be that was so all P-Mod of varying experience could come in, a rank entry requirement would be bad, best thing to do is keep it to yourself and other P-Mods.

P-Mod#3: What if there would be a "P-Mod" rank in cc's. Then there wouldn't be a problem to see who's P-Mod and who's not.
J-Mod: It would help in some cases, but wouldn't in others. Some cc's where the rules are danced on would be able to see you and kick you out.

P-Mod#4: As far as mentor help hoes, there should be no non-pmod in there if they have found out, it's because a P-Mod has told them. A simple solution would be a roll-call. Simple everyone in cc calling names so you can see if they're a P-Mod. Those who refuse to talk or aren't P-Mod are kicked.
J-Mod: There are many ways.

P-Mod#5: What about a P-Mod rank in cc's that is toggleable, it would have no privileges besides showing you're a P-Mod. Like how J-Mods have a J-Mod rank.
J-Mod: There are some ways this could work. I said, I'll raise it with Poppy.

J-Mod: I don't know if it would work, but sounds like a solution would be to only have the cc open if a mentor is in there. Don't know how technically feasible that is.
Plasma Ball1


05-Feb-2010 11:31:34
~Claiming to be Friends with J-Mod~

Q: Is it reportable if a player claims to be friends with J-Mod and uses it to threaten another player.
J-Mod: Yes under staff impersonation.

===
~Reports Tying Together~

Q: When many players players report the same person are the reports tied together like the same way you report the same player over and over with new evidence?
J-Mod: I believe that is how it works.

===
~Asking for Accounts~

Q: There is this guy who kept asking me when I'll quit RS and that when I do, to give him my account.
J-Mod: Did you report him under buy/selling accounts?
P-Mod: No but I did remind him it was against the rules.

---
~Reporting Friends~

P-Mod: See, he's a friend of mine.
J-Mod: In this case, it is up to you. Being a friend is more important than being a mod. On one hand, the rules are there to keep the game safe and fun. On the other hand, you don't want to lose friends because of it as I said a little earlier, being a friend is more important than being a moderator. So if a friend breaks a rule, it is down to you to decide: you know your friends better than we do.
Makoto D


06-Feb-2010 00:42:40
Last edited on 06-Feb-2010 00:45:27 by Makoto D
USE Surgery, 6 Feb 2010
Host: Mod Mat K
~19 Pmods in attendance

Q=Question, A=Answer, D=Addition, R=Response

Q: I got feedback on a query I made on a report which said that askng someone's school wasn't reportable. Given that this gives their location and typically who they are to with 1,000 people or so, I was confused as to what actually was considered reportable these days.

A: Nope, there is no need to report that in isolation. If it were a string of questions including that maybe. But on its own, don't worry too much. In that case, that is all you have to work on. Again, if it's in isolation don't worry about it.

D: How much more until "what grade are you in" becomes reportable?

R: Look at the whole conversation and see what you think. If you get the feeling that the person is pushing for dodgy info, then report without and we'll have a gander.

---

Q: Is multi-login on two different worlds legal?

A: Nope.

---

Q: We know of a player that is being allowed to play on his mother's account even when she has passed away. We have brought this to the attention of several jmods, still this is being allowed. Mod French looked into it, since it is the same IP, it was hard to prove. We can show proof of her death if need be.

A: We need an affadavit from a family member to prove the owner of the account has died. That's what we would need to lock the account, I'm afraid. A death certificate is not what we need. To make changes without the evidence we need, we would need to see legal proof.

D: If I were to die suddenly, is there a way for my family to notify you that your a Pmod short, or is that not necessary?

R: If you die...I hope your family would have other things to worry about. It is really not necessary to let us know if you die, even by seannce.
Makoto D


06-Feb-2010 00:43:27
Q: So how is the update for the report status screen going to where it shows the display name rather than the user name?

A: It's going very well, thanks.

(cont'd) Any ideas as to when we can expect it?

R: Yes, in the future.

---

Q: I know the oracle is being reworked, but if there are big changes to our guidelines, is it possible to update the one we have just in the area changed?

A: We will change as much as we can and send messages in-game and by carrier pidgeon. And by ferret, too. And carrier rabbit.

---

Q: A bit earlier today, a few players were discussing some other game they normally play, and they were also discussing cheats for it. What should I do in this case? Even more so, what should I do if I see a Pmod sicussing that?

A: You can ignore them.

--

-> End of surgery.
Plasma Ball1


08-Feb-2010 12:14:00
Australian Surgery
Monday, 8 February 2010
Mod AC

===
~Changing Username Purple~

Q: I was at edge bank yesterday, and a guy had his account name in Purple how is it possible?
J-Mod: That doesn't sound possible?
P-Mod: He then said he could change it back to normal which is white and other people were asking him about it but he said it was a secret.
J-Mod: Interesting. I think I'll ask around about this one.

===
~Account Names: Mod Impersonation~

Q: We're seeing people calling their accounts "Maud" [account name] would that be considered something towards impersonation? Nobody ever seems to be fooled by it. So it's a low-risk thing.
J-Mod: Now why would they want to do that!
P-Mod: Go sit in Mod MMG's CC for a bit
J-Mod: I would say it's impersonation. Not as bad as using other characters though but deceptive.

P-Mod: If Jagex will punish people with "mawd" in the name then maudzilla and maudzilla In (the cc's we use for Mod Clanwars) should be the first two names to be punished. Because if Jagex punish mawd, why not maudzilla? Seems like a double standard.
J-Mod: Nice point.

J-Mod: I feel the important thing is to look at the context. If someone called Mawd Ac asked for details or your pass then...

P-Mod: To be honest, when I first discovered maudzilla, used for mod clan wars, I had this bad impression with the name itself. Why Maudzilla?? Seems like bypassing the filter for "mod" but I tolerated that. Because P-Mods use it for clan wars.
P-Mod#2: But maud sounds like a girl or woman's name whereas mawd sounds like a phonic approximation of mod.
P-Mod: So for me, if "mawd" will get banned, it's fair for "maud" to be banned aswell.
J-Mod: Expanding on that, maudzilla is a lot more abstract. It's not something I've come across in reports so far, so I haven't seen the situations that can arise.
















































Plasma Ball1


08-Feb-2010 12:15:00
~Account Names: Mod Impersonation (continued)~

P-Mod#3: They are using names like "Mawd Dan" - the separation is an attempt to make it look like a staff account, whereas "maudzilla" is not an attempt at separating "mod" from names.

J-Mod: Any way of trying to impersonate staff can be banned. This is the main thing we'll look for.

P-Mod#3: I don't think these guys are doing it to scam, just to be cool.
J-Mod: If it is simply looks like a name and the behaviour doesn't suggest we are unlikely to take action.

P-Mod#4: Is there a character called Jagex? Or something similar, or is it caught automagically in some sort of filter?
J-Mod: There is not such account.
P-Mod#5: You can't add them to your friend's list
P-Mod#4: Is it filtered out if somone tries?
J-Mod: As far as I'm aware yes. Never tried but always assumed.
P-Mod#3: J4gex is offline at the moment.

P-Mod#6: 'IYI Be Hating' is it an offensive name? IYI is in caps. Looks like a crown. Or an M rather.
J-Mod: No I wouldn't say it is.
Maskyn
Forum Mod


08-Feb-2010 19:54:01
Last edited on 08-Feb-2010 19:59:23 by Maskyn
-8th of February 2010: UK Surgery: Hosted by Mod Jon H-
Surgery Minutes Discussion thread: 8-9-396-58949571

[NP] = Non Procedural question

Around 25 Pmods attended.

The new Music Playlist is enabled in the P-Mod room, you still can't select songs from the full play list, but you can play your favourites !!!

Confidential info on YouTube
¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯
Q: I saw a conversation from inside the P-Mod room on YouTube, someone vidded it and uploaded it.
A: Any time you find something like that, feel free to put it in a query. The censor doesn't block the address in queries so we will be able to check them out.

Small discussion about removal of of videos from YouTube.

Q: There was also a video in how to get to the Mod Centre without being a Mod.
A: Doubt it to be honest, probably just scaremongering (maybe mocked up on a private server). Again though, anything like that, please send in the link so we can get it checked out.

Macroers
¯¯¯¯¯¯¯
Q: I put two names on MBB (QFC: 58-59-473-60177728), but I wasn't sure if they were botters. How do I know if they were or weren't?
A: If you post a suspected bot and they aren't/weren't botting, then no harm will be done. Also if you report someone in-game for macroing and they aren't macroing, again no harm will come to them. You can't mute for suspected macroing either.

Q: Is it ok just to report in-game? Or do I have to use the thread?
A: I think there's info about that at the top of the thread. I *think* probably better to just report in-game, unless there is extra info you want to give that you don't think the report would show by itself. But check the thread, I haven't actually read it in I don't know how long.
P-Mod: We were told by J-Mods that helped on MBB that reporting on the thread would get them looked at faster.
A: Ah fair enough, like I say I haven't actually been on the thread in a while, it's not really my area.

[...]
Maskyn
Forum Mod


08-Feb-2010 19:55:24
[...]

Q: Is Jagex doing anything at the moment about botting? Soul wars is full of bots.
A: Not really my area of expertise to comment on to be honest. Since I don't work on the macro team and I have never been in Soul Wars. I haven't heard that we're *not* doing anything about them. Would seem like a strange policy so I'm pretty sure we are... But as always, report if you're suspicious.

Dodgy usernames
¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯
Q: We should still be reporting the dodgy usernames on the forum thread rather than in-game, right?
A: Either/or. Forum thread probably better though. But if you've been reporting in-game don't worry, they do still get to us.

And a bug fix game update popped in at this time, ending the surgery. So that's it for today's UK Surgery.
Sneaky


09-Feb-2010 00:51:55
Last edited on 09-Feb-2010 01:00:56 by Sneaky
USE surgery 9th February 2010
Host: Mod_Jon_H

Key:
"Mod_Jon_H: " - when name is followed by a colon the contents thereafter are a direct quote
"Mod_Jon_H -" - When name is followed by a hyphen the contents thereafter are an accurate gist of their point

Banter:

Mod_Jon_H: Who watched the super bowl?
Anjin_dono - Reckoned it was better than watching Lost
Milkweedpod - Was sad her team wasn't at the superbowl


Friends list issue:
The issue: People on your friends list dissapearing periodically
Mod_jon_H: [The issue is] a network hardware problem
Players have been notified in the 'Recent Updates' forum in a sticky titled "'ge/friends list issues' or something"MJH


Report system:

P:I have a report that has been pending for 3 days, does that mean there is a problem with it?
MJH: was it an offensive name by any chance?
P: no
Mjh - The report got changed to an offensive name report so got put in a side queue which is why it still appears as pending
Related advice:
MJH: Anything "in_mybut" coupled with explicit language.... {is bad}

WOL related:

P: Is multilogging on war of legends against the rules?
MJH: One account in play at a time please
Taxn


09-Feb-2010 11:14:02
Australian Surgery
Tuesday, February 9, 2010
Mod Rory

P-Mods Attended: 5

-Friends List-

P-Mod: What's going on with the friends list after the update?

J-Mod: I believe a bug was caused after the update, it's still being looked into.

P-Mod: Do we know how long?

J-Mod: I'm not sure of the time scale, but it's in the hands of the QA team.

-Rory-

P-Mod: Are you new?

J-Mod: Not to the company, but to Community Management.

-Application-

P-Mod: Is it worth including that you're a Player Moderator in an application to Jagex?

J-Mod: Yes it would be. Quite a few people here were P-Mods before joining.

-Account Trading/Selling-

P-Mod: A friend is asking if she can report a friend selling an account on a website for real money?

J-Mod: If you know the account name and website then you can tell us in a ticket and we will investigate it.

P-Mod: My friend can send a query?

J-Mod: Yes, if they send in a ticket with all the details.

-AutoTypers-

P-Mod: The ongoing problem with autotyping at the GE; the more reports we send in, the more they come back. The same ones are coming, just changing days. It seems to be getting worse.

J-Mod: We realize that this is an issue and are looking into it.

-Free Teleports-

P-Mod: Wondering if P-Mods will ever get free teleports around RS.

J-Mod: Sorry, don't think there are any plans for that I'm afraid.

-Inventory Glitch-

P-Mod: The inventory glitch is also epic after this update; Items disappeared but were still there.

J-Mod: There may be a bug with that too, were looking into it. It may be caused by inventory lag that causes the item not to be seen.

P-Mod: Can we also report as a Bug?

J-Mod: Yes you can.

-Music-

P-Mod: There's been an update to the music list, but we still can't select a track in here (P-Mod Room).

J-Mod: Maybe it's just the room doesn't like music.

P-Mod: But it's a Tech Issue?

J-Mod: I'm not sure to be honest with you.

--

Mod Rory's first Surgery! ^_^
Yupa Tetohmu


09-Feb-2010 20:09:32
____________________________________________________________________________
¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯
---------------------------------9th of February, UK Surgery, hosted by Mod Jon H---------------------------------
____________________________________________________________________________
¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯

Mod Jon H came with a surprise today... he brought a new Community Management J-Mod named Mod Cocoa! If you want to know more about him, read the small interview I posted in the Clarity campaign thread.

Q: Are there more new mods to the CM team? I&#8217;ve met 2 so far.
A: The new Mods in Community Management are Mod Cocoa & Rory.

Q: Is there a glitch or something with people being de-modded? Or are they individual cases and none of our business, lol.
A: Yeah, what you said. To my knowledge there is no glitch, it&#8217;s just case by case. Bear in mind, we are recruiting a greater number of mods now than we have in the past so it follows that as the group grows, the number of demods is likely to grow too. If they are saying they&#8217;ve lost and regained their crown then it is likely to be a temporary suspension which is like a warning shot before full demod. But yeah, none of your business. It happens, and with any luck none of you will end up on the wrong side of it anyway.

Q: A player in the cc I use have a problem with another player who changed their name to something very similar to the first player. And he makes people angry at the first player. Is there anything I or you can do?
A: My gut reaction is &#8220;if everyone ignores him he will eventually get bored and go away&#8221;.
V R4ng3r V2


10-Feb-2010 04:15:01
Last edited on 11-Feb-2010 04:56:00 by V R4ng3r V2
&#8226; 10th of February 2010: 03:30 USW Surgery: Hosted by Mod Lorenzo &#8226;

Player Moderator count: 15 present.

[Q] = Question.
[P] = Player Moderator.
[J] = Jagex Moderator.
[A] = Addition.
____________________________________________________________________________

&#8226; Forum user with a Skype symbol &#8226;
¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯
Q: Recently on my clan thread, on my members list there is a particular person that has a Skype symbol next to their name and I have no idea what caused it or how to get rid of it. Can you explain this?

J: Err no??

A: On the forums?

P: Yes.

A: What&#8217;s the thread&#8217;s name please and the name of the person with the symbol?

P: It shows up wherever the name is, even if I don&#8217;t type it.

J: Strange, I&#8217;ll check it out in a bit.

&#8226; New P-Mod Oracle - when? &#8226;
¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯
Q: The new Oracle is promised. When can we expect its release?

J: I&#8217;m not sure when it&#8217;s coming.

&#8226; Mod Poppy getting a Query &#8226;
¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯
Q: Okay, do you know if Mod Poppy has gotten the query I sent her from Seuss and I about the event we wanted to do?

J: I&#8217;m not sure sorry.

&#8226; Updating a sticky in Club Mod &#8226;
¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯
Q: A good time to update: &#8220;What we do...&#8221; thread since Mod Cocoa and Mod Rory just joined the CM team. It will be great to learn what your current roles are.

J: Hmmmm&#8230;not a bad idea. Who made that thread?

P: Mod Paul M.

J: Send a query. Hopefully, we can get it updated.

&#8226; Facebook photo tags &#8226;
¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯
Q: The RuneScape Facebook is awesome, but allowing open tags isn&#8217;t going too good&#8230;I sent in a query&#8230;but they are still there saying "my dick is bigger"...that isn't very appealing...

J: Oh I see. If you sent a query, then it will be looked at.
____________________________________________________________________________

That's all for today. Thanks, Mod Lorenzo! ^_^
Plasma Ball1


10-Feb-2010 11:23:07
Australian Surgery
Wednesday, 10 February 2010
Mod Calm

===
~"E-dater" offensive?~

Q: Is someone calling someone else an "e-dater" an offence?
J-Mod: Well, it' not nice, but it's not really that bad either so no I wouldn't report it.
P-Mod: It's just that I've had a few players tell me they're getting muted for calling people that.
J-Mod: They shouldn't be :s

P-Mod#2: People can say they got muted/reported for things when it's actually something else entirely. Not all people are liars though.
===
~Profane/Offensive Acronyms~

Q: What is Jagex's view on acronyms such as 'SMD'?
J-Mod: It's not nice, but we aren't going to give an offence for it.
P-Mod: Even if the reciever is offended?
J-Mod: Even if they are offended yes. It is a very common insult, we would ban half of the players onine if we actioned it.

P-Mod#2: How about other abbreviations such as: fu and such?
J-Mod: No, please don't report abbreviations like that.

===
~Local TV Shows~

Q: Is it ok to talk about TV shows, being country/local specific/ whether, having to discuss local areas for the TV programs and such?
J-Mod: Umm, of course. That isn't personal at all and there is no way you should be reported that.
P-Mod: Country/state, possibly even area cause different stations.
J-Mod: There is nothing wrong with talking about local TV regardless of how 'local' it is. So lng as they don't give out any personal information such as a specific address then there is no problem at all.
Plasma Ball1


10-Feb-2010 11:26:29
~Local TV Shows (continued)~

P-Mod#2: What if the TV show only comes in one city?
J-Mod: Doesn't matter.
P-Mod#2: How about suburb? A person could easily stalk a suburb down.
J-Mod: No, lol.
P-Mod#3: A school I would understand, a small country town too but anything larger, it's nearly impossible to find someone.
J-Mod: If they want to say what is on their local TV station, that is fine! Regardless of how local it is.
P-Mod#3: If they're asking other direct questions to give more clues in order to find someone specifically then you'd report it.
J-Mod: If they are asking directing questions in an attempt to solicit, then report but people talking about Local TV Stations and programs... no way.

===
~P-Mod Registration: Why?~

Q: Why is it necessary to disclose our personal particulars before becoming a P-Mod?
J-Mod: Well, it is a security precaution.
P-Mod#2: As Player Mods, we are privy to more information than others. Certain checks and balances need to be made.
J-Mod: Indeed.
Maskyn
Forum Mod


10-Feb-2010 20:15:04
-10th of February 2010: UK Surgery: Hosted by Mod Poppy-
Surgery Minutes Discussion thread: 8-9-396-58949571

[NP] = Non Procedural question

Around 25 Pmods attended.

P-Mod Room
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P-Mod: A friendly reminder to new people. The other day we talked about leaks of this room and stuff. So new people need to be aware not to use public chat about this. FOr example; someone said "nice surgery" outside in front of regular players. So only use this room or private chat with other mods.
A: I think that many player know that this room exists. It's stated in the Knowledge Base, and the entire Mod forums have been leaked a few times, so they know where and when they are held. However, keeping shop talk to a minimum just before and after the surgeries is definitely a good idea.

P-Mod2: Sometimes we type things and get kicked in the middle of saying them. That's not a deliberate leak, just an accident. Usually it's just goodbyes and thank yous.
A: Yes - that type of thing can't be avoided. I'll send a message to the team reminding them to be careful before and after surgeries if you think that will help. Regular chat is fine though, it's nice for players to see P-Mods having a laugh.

P-Mod3: I don't really think the outside (normal) talk is much of a problem. The people who know there is a surgery already know everything. The rest are usually just new players and won't even realise what is going on.
A: Normal talk is fine - it's just the procedural stuff.

It was decided a reminder will be sent out.

[...]











































Maskyn
Forum Mod


10-Feb-2010 20:16:08
[...]

Clan Chat trolls
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Q: There were guys who accused that our crowns are ships and we are sailing scammers (lol). Anyway, then we said that he can check that moderators indeed have a crown in-game from the Mod article in the Manual. He left the clan chat but went to another one and started accusing P-Mods there. I jumped in and asked to look again at the article and he claimed that he never saw me before. So is there anything need to do in a case like that? It was clearly a P-Mod harasser.
P-Mod: A troll, just ignore or joke back at him. The onlt reason he hopped CC was because his joke didn't get the reply he wanted in the first CC.
A: It does sound like the actions of a troll to be honest. It sounds like a player winding you up - just ignore stuff like that.

Fansite image packs
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Q: Fansite copyright things/image packs - do they still exist? If so, where could they be found?
A: I believe so - Mod Hohbein is in charge of that kind of thing. If you send a PQ addressed to him I can ensure that he gets it, if you have any questions.

Mod Poppy: Mod Hohbein calls himself 'Probein'

The New Oracle and Guidelines
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Q: Will we see the new Oracle soon?
A: Sure will. Kat is putting the finishing touches to it. It's very similar to the old one, but there are a few minor tweaks here and there to the procedures. And Kat is getting rid of the horrid black boxes and making them easier on the eye.

Mod Poppy: I think Mod Calm told you about the major change in a surgery, didn't he?
P-Mod: Repeat it please, I missed it.
A: We don't need reports for personal details unless the player also confirms in the report that they are under 18. If you know they are under 18, you also mustn't try to bait them into saying this. Basically, we're making the P-Mod guidelines in-lne with the internal guidelines we have here at Jagex. so if it's not something that we take action on, we don't need to see a report.

[...]
Maskyn
Forum Mod


10-Feb-2010 20:16:46
[...]

Q: In a surgery a night or two back, Mod Mat K said we shouldn't even report someone asking for the name of another person's school, unless it was as a part of a series of questions we felt might endanger the player being asked. Is this that we should now apply to all personal contact info situations?
A: If you get a spider sense that the line of questioning isn't appropriate for any reason, then please do report it.
Q: But otherwise no need?
A: That's right, not unless there's age confirmation. But as I said, if you do feel that something untoward is going on, please, please let us know.

Q: I reported with mute someone in lumby saying "txt me on phone [number]". Is that now wrong?
A: Yes - not unless there's an age confirmation or unless you believe it is part of solicitation.

Q: School name is threatening/revealing I'd report.
A: We wouldn't do anything with the report unless there was an age confirmation.

Q: What if someone is advertising someone else's personal details, without their permission. I mean, we wouldn't know but that person might just have to deal with the consequences... One of the reasons I'm still not a big fan of the rule change.
A: We're trying to ensure that every P-Mod report contains something that our internal guidelines mean we can take action. We wouldn't be able to tell if it was someone else's personal details being stated.

Mod Poppy: Thing is, RuneScape now uses Facebook and YouTube, both of which mean people can get in touch with each other outside of the game, and whilst the sharing of details will still be against the RS rules, it's not something that we here need to know about unless it involves a confirmed minor.

Q: If that were public knowledge, no doubt it will be abused.
A: If someone is being harassed, of course we'll look into that. BUt I'm certain that online forums, social networking sites etc. All have the same potential issues.

[...]
Maskyn
Forum Mod


10-Feb-2010 20:17:08
[...]

Q: If I understand it correctly, players now get a mute/ban for something if they say they're under 18. While they don't if they are over 18, is that fair?
A: Remember that your reports don't issue black marks. What we do with the reports behind the scenes is confidential. We're not looking to punish people here, that rule exists to protect.

Q: Me as parent asks, does this mean there is no in-game protection from online predators?
A: As I said at the start, if you believe something untoward is happening in a conversation, of course let us know and we will take appropriate action. However, we're not looking to punish players who make innocent friendships as people do online. Player safety is of the utmost importance to us, but we don't want to stifly the natural friendships that emerge from meeting people in the game.

Mod Poppy: It's probably best for us all to discuss this when the guidelines are up, as at the moment you're all asking questions that will be covered in the document. Best read the entire document before asking questions.

That's it for today
Sneaky


11-Feb-2010 00:33:40
USE Surgery, 6th February 2010
Host: Mod Kathy


Key:
p = Pmod
"Mod_Kathy: " - when name is followed by a colon the contents thereafter are a direct quote
"Mod_Kathy -" - When name is followed by a hyphen the contents thereafter are an accurate gist of their point


OFFENSIVE NAMES
p - how much detail is needed when posting in the offensive names thread when reporting a name?
Mod_kathy: If it isn't really obvious you can include a comment
Mod_Kathy: Usually ok just to have the name


IN-GAME REPORT SYSTEM
p - Enquiry about a left click option in the chat window to be able to kick a person from a cc even though they have left so they can't re-enter.
This is to combat players joining a cc, disrupting and leaving so fast that nothing can be done about them. There was a claim that Mod_French said he would add this in.
Response:
Mod_Kathy: The whole clan chat system is being reviewed



Matt K's comment (6th Feb 2010 USE Surgery QFC:8-9-803-59558530 ) on the new in-game reporting system and its arrival "in the future"
This surgery:
Mod_Kathy: Hopefully the in-game reporting system will be sorted out soonish
V R4ng3r V2


11-Feb-2010 05:07:56
&#8226; 11th of February 2010: 03:30 USW Surgery: Hosted by Mod Liv &#8226;

Mod Dan M later crashed to help Mod Liv with her first Surgery. All the text coming from Mod Dan M will be labeled as "J2" and as normal, Mod Liv's responses will say J.

Player Moderator count: 12 present.

[Q] = Question.
[P] = Player Moderator.
[J] = Jagex Moderator.
[A] = Addition.
____________________________________________________________________________

&#8226; War of Legends and Rules &#8226;
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Q: Do you know much about War of Legends, rules and such? Because I ran across something that could be a problem. People are making noob accounts on serves and getting J-Credits from those people of resets and other things and then distributing them to their alliances to level them up. It is a form of trading between accounts [sort of] at least it seems like it to me because you are using a noob account to benefit your main.

J: It&#8217;s being looked into at the moment.

A: From what I understand, there&#8217;s a chance we might not be rest, so that might be a valid concern. As long as Jagex is already aware of it, though, all good.

J: I&#8217;m going to be honest, I don&#8217;t know enough about WoL, but the issues you are raising are ones we are aware of and we are looking into it.

&#8226; The Censor/Filter &#8226;
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Q: Okies, so we all know the censor system is awfully bugged at the moment. Is there any sort of plan to make a "feedback about the censor" thread on the forums like on FunOrb? Seeing as the censor&#8217;s not realling censoring words, but rather teaching them?

J: There is a War of Legends forum you can use for suggestions.

A: Again, that&#8217;s something Jagex is already well aware of.

A: There is a "Feedback about the censor" sticky in Contact Us forum for RuneScape.

J: There is indeed.
V R4ng3r V2


11-Feb-2010 05:08:05
&#8226; Mentor Help Clan Chat &#8226;
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Q: Concerning the Mentor Help chat, is there any sort of plan to return it to Mod-only state?

J: I&#8217;m not entirely sure to be honest. But do report trolls and we will have a look into the state of things.

A: There are no plans to return the Clan Chat to Mods only at this point. With the incredible pace of recruitment right now, it&#8217;s completely impractical to do that&#8230;not to mention, we may have more than 100 Freshers in one week, let alone one month. The procedure for handling trolls is there to politely explain it&#8217;s a Clan Chat for Mods and ask them to leave. If they don&#8217;t, then kick. Anyone who doesn&#8217;t say hi when they enter the Clan Chat, thus showing they are a Mod, is subject to being kicked. If they haven&#8217;t spoken, ask them to do so.

A: We have had two messages explaining how to deal with these things.

P: Do we kick even if they are a suspended P-Mod?

A: If you *know* the person and know they are suspended Mod, no harm in letting them remain. If you don&#8217;t know, I would explain that and ask them politely to leave, with apologies that you cannot verify their status.

J: That sounds good.
V R4ng3r V2


11-Feb-2010 05:08:15
Last edited on 11-Feb-2010 07:50:21 by Mod Dan M
&#8226; The P-Mod Room &#8226;
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Q: Earlier today, I saw a forum post stating some P-mod friends told them how they enter the P-Mod Room. Thought Jagex might want to look into that.

J: Did you report the post on the forums?

P: Yes.

J2: Bear in mind guys, we did post up a picture of everyone at the P-Mod Room when Andrew Gower came in at the party we held here.

P: The poster mentioned talking to Lumbridge Sage.

J: Ok so as you have posted it, I imagine we have already seen it.

A: Mod Timbo took care of it.

J2: So a lot of players will now be aware of the P-Mod Room.
A: This may not be related, but yesterday in Mentor Help Clan Chat, some Freshers were discussing how to access it before a rank spoke up.

J2: Well, at the end of the day, only P-Mods can access the Room&#8230;no it&#8217;s really doing that much harm. We have a picture of the P-Mod Room on our Facebook page so we aren&#8217;t afraid to let the community know about it.

A: The problem isn&#8217;t people knowing about it, they all know. The issue is disclosing how to get to the P-Mod Room which is confidential still.

J2: In my view [I&#8217;m not sure what you have in the P-Mod forums about it], I think the best way to look at it would be if a player is genuinely asking you guys about the P-Mod Room, such as: "Do you ask the Lumbridge Guide to go to the P-Mod Room?" Then that&#8217;s fine and neither confirm or deny, give them a squirky response such as: it could be, it could also be aggie the witch!. However, if players are using it to disrupt chat, such as: "You get to the P-Mod Room by talking to the Lumbridge Guide@@@@@" "Lololol, I&#8217;ve worked out your secret!@@" Then I suggest asking the player to stop disrupting the chat and leave it at that. If they carry on disrupting the chat, then take appropriate action. If you&#8217;re ranked, then kick them/if they are excessively spamming, then mute.

Edit (from Mod Dan M): I've edited one or two things in there as you have wrote them up slightly different to how I said them.
V R4ng3r V2


11-Feb-2010 05:08:22
&#8226; Mentor Help Clan Chat warning &#8226;
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Q: But would it be possible to add a line something similar to what we get when we enter the P-Mod Room, except written for the chat that appears when we enter it? Such as: "Please,
don&#8217;t discuss shop-talk in this chat," except more fancied up?

J2: Feel free to suggest it on the P-Mod forums, no guarantees though!

&#8226; P-Mod chat visible through Public Chat &#8226;
¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯

Q: OK, I know this question has probably been asked a million times but is something going to be done about our chat coming through on players with their public chat off? I get a few people who get annoyed at me because I&#8217;m such a social butterfly and I like to have a chat! I have suggested them to put me on their ignore list but to say that all the time, it gets repetitive.

J2: There are two sides to this one really. On the negative side, it&#8217;s a pain to those with their public chat off who don&#8217;t want to see P-Mod conversations. On the positive side, seeing a P-Mod chat can be quite handy for example: the Falador Massacre. I remember P-Mods were everywhere telling users to bank their items. If you had your private chat off and P-Mod chat wasn&#8217;t there, then you wouldn&#8217;t have much hope really!
____________________________________________________________________________

That's it for today. Congratulations to Mod Liv on having her first Surgery!
Plasma Ball1


11-Feb-2010 10:51:58
Australian Surgery
Thursday, 11 February 2010
Mod AC

===
~Reporting Offensive Names~

Q: Is there an offensive name thread that I can report offensive names in?
P-Mod#2: Yes, QFC: 92-92-955-59916152
J-Mod: Yup, all names to be reported there and we'll take a look.

P-Mod#2: Any idea when they are going to fix up the report abuse for offensive names?
J-Mod: I can't say for sure to be honest, we wanted to make it easy to report names even when players don't speak as far as I'm aware. The thread should suffice for now though for regular players we need that flexibility.

P-Mod#2: Maybe they could make a thread for non-mods to report names?
J-Mod: We could, but considering the volumes we'd likely experience, the report queue format would probably be more efficient.

===
~Reporting Asking for Age~

Q: Are we still reporting asking for ages? (e.h, at lumby as personal info?)
J-Mod: Right, I we've had some confusions about reporting age. If someone asks for an age, this isn't against our rules as it's a general questions. If there is context of solicitation or unusual discussion then it should be reported/ We're really looking for anything that could threaten safety.

P-Mod#2: Is this the same on the forums? Because Hohbein posted a sticky about this
J-Mod: Yes, that's correct. Especially if a player asks for BF or GF with an age, we really need to take action.

===
~Teams with J-Mods~

Q: The post one of the J-Mods made on Mav's thread on the Procedure forum about the planned teams with J-Mods. Is there any idea how many teams there will be?
J-Mod: We'll probably have 4 minimum, but this may be 6 even 7. I would like Mod Poppy to confirm this for us.
Plasma Ball1


11-Feb-2010 10:53:16
~Sharing Accounts~

Q: Why did they change the account sharing category to buying and selling accounts? Because some people in GE randomly admit they share accounts and some people couldn't find a category to report them under.
J-Mod: Hmm, so are you speaking of how it appears before you report?
P-Mod: Yes.
J-Mod: That sounds a little strange. I'll ask. Report under buying/selling accounts and we'll action it for sharing in any case.
P-Mod: Yeah but it would it be possible to rename it to clear up some confusion? Just to account sharing.
J-Mod: Firstly I'd like to see why it has changed. But yes we'll look to do that.















































Yupa Tetohmu


11-Feb-2010 20:04:47
Last edited on 11-Feb-2010 20:05:16 by Yupa Tetohmu
____________________________________________________________________________
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--------------------------------11th of February, UK Surgery, hosted by Mod Jon H--------------------------------
____________________________________________________________________________
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Mod Registration process
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Q: Can we tell players about the Mod Registration process? I&#8217;ve heard mixed things about it.
A: I don&#8217;t think it&#8217;s a secret, I mean literally thousands of people have gone through it. But there&#8217;s no real need to go into massive detail I wouldn&#8217;t think.

Addition: Sometimes I receive pm&#8217;s from people saying they have got an invite. I do not pass along any information &#8220;mod wise&#8221; unitll I actually see them with the crown.
J-Mod: Yeah, good thinking.

P-Mod Room teleport
¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯
Q: Can we have a teleport to the P-Mod Room, which will tele us back, once you kick us / we leave the room?
A: Probably not. It&#8217;s not a bad idea but game engine changes are notoriously difficult to get, because the people that would have to make them are generally busy doing other things that are usually important.

Addition: What happened to the idea of town criers teleporting us? Like the lumby guide does now. Loads of people suggested it and then it was never heard of again, lol.
J-Mod: No idea tbh, hadn&#8217;t heard of that one. Maybe bump the thread in the P-Mod Suggestions forum about it?
P-Mod: Hmm, it&#8217;s probably still up there somewhere, I&#8217;ll see if I can find it.
Yupa Tetohmu


11-Feb-2010 20:06:42
Last edited on 11-Feb-2010 20:07:54 by Yupa Tetohmu
Valentine's Day sollicitation
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Q: This really isn&#8217;t a question, but rather something to share&#8230; There is a nice post on procedures dealing with Valentine's Day and sollicitation. It was from last year, posted by Louiellen. QFC is: 8-9-768-58381069
A: Thanks. And it has the Mod Jay seal of approval from 11:45 this morning. So you know it&#8217;s definitely 100% CM approved.

P-Mod 2006 Veteran party
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Q: Is there going to be a veteran P-Mod party for 2006 P-Mods?
A: I think there are plans for one, again Poppy would be better to ask than I would, to be honest.

|¯¯|____________
| ¤ | TechEngineer | ^_^
|__|¯¯¯¯¯¯¯¯¯¯¯¯
Gijane61


12-Feb-2010 00:24:54
Last edited on 12-Feb-2010 00:26:56 by Gijane61
USE Sugery Febuary 11, 2010.

Host: Mod Kathy

Q: Is there a way to lock your account?

A: He can get the account locked if he sends in an appeal saying someone else is in control or he can post on the forum help thread and we can get the account looked at and secured by a specialist.

We can sort out the account so only the original owner should have access which is probably preferable to having it lockd.

Addition: Not all keyloggers will be detected by anti virus programs. Need to run anti spyware to catch most of them.

Jmod: There are the safety guidlines with information on keeping the account and computer secure. Should mention checking for spyware will need to double check but they are worth a look anyway.


Q: What is the new skill?

A: LOL. You can speculate but I'm not saying anything.

--------------

I have a new respect for those that take the minutes. Ours was short and my first time taking them and I was sweating it.

Jane
Plasma Ball1


12-Feb-2010 11:55:54
Australian Surgery
Friday, 12 February 2010
Mod Calm
===
~Solicitation and Offensive names in Lumbridge~

Q: I went to lumby and it was diabolical like really bad, is it possible a J-Mod could ever have a look in there and give a few instant removals?
J-Mod: I can try, but I'm a bit busy today.
P-Mod: For 13-15 year old girls. One name was asking for girls for webcam, and I am not quoting names but they were hair-raising. I'm not easily scandalised, but it was a bit much.
J-Mod: Report and mute them, we'll get the report and take necessary action. There's a forum thread for you to report the names in.

===
~Reported Offensive names not actioned~

Q: Some are saying that they are posting names over a week ago the names obviously offensive but they are still seeing players in game. Should they resubmit the names? And explain?
J-Mod: Unfortunately the offnames team may have a large backlog to get through so I can't say when they will be actioned because I don't do it myself.
P-Mod: Kk, but if they feel it slipper through the cracked should they resubmit and what time frame if so?
J-Mod: I'll chase it up. I'd say if it hasn't been actioned after 1 week resubmit it. I'll have a few words with the offnames after surgery.

P-Mod#2: Instead of people resubmitting, if we have to do this by threads, can't we have a
===
~Reporting Auto-typers~