JonahEP / Giancarlos, Claim back on PayPal

Scammer's profile link: Giancarlos
Amount scammed: £100.39 Screenshot - a57da31b380974fbd2a56405d26badd4 - Gyazo
Discord ID: JohanEP#8320
Unique Discord ID: 883809191838498827

Proof that it's their Discord: Asking for confirmation and showing both our Discord ID and UID, 2 pictures showing this.(my mistake giving a different admins UID, corrected in later conversation)
Screenshot - e7374076a4f641630fd6981a7cea43e4 - Gyazo
Explanation of the trade: Jonah /
Giancarlos came to us around 6-7 weeks ago with his first order being 2k tempoross points, we have done multiple trades with this user with multiple payment methods including GP, BTC and PayPal. The customer has also vouched for us multiple times praising our work (also obtaining 5% discount for future orders). Never had any problems in this time. Around 3:30am, the customer accused us of trying to remove his bank pin from the account. I explained it was middle of the night to the customer hoping he would understand that we operate between 8am and 11pm, as stated in the start of our ticket. However the customer got very angry and wouldn't accept this, he went on to trash us within our discord. I banned the customer allowing me to go back to sleep without worry. The customer also stated he was done with our 'scam service' and has changed his password (by our TOS we understand the job is completed and no refund is due). I woke up to find the customer had blocked me and wouldn't allow us to work things out calmly. I then saw the customer had made claims on PayPal for gold orders they have received from us, i did think this was rather foolish as we have full transcripts of all dealings with all customers, proving the customer received the goods rather easily.
How they scammed: Made 2 PayPal claims for a refund which has left the money pending during the investigation, total of £100.39
Other relevant trade screenshots: here i list the screenshots of the customers own perspective from receiving the gold they are claiming they didn't receive and other helpful screenshots.

customer asking for sythe PM showing one of the gold sales in question
Screenshot - aa0afebcad43039ee967b58e91322754 - Gyazo
Customer collecting and confirming the gold trade, asking to use some gold for additional tempoross reward points
[Redacted]
2nd trade that Jonah has tried to claim he hasn't received
[Redacted]


Sorry to waste Mod time with this guy. Can show full transcripts upon request and any additional information. Happy to close the matter, if Jonah retracts his fake allegations on my vouch page and stops the refund claim on PayPal

 

@Giancarlos will be DNT'd until he cancels the Paypal chargeback.

Please update me on the situation with Paypal over the next couple days @alesis. I will leave this report open for a little while.

@alesis Could you also show me the ToS you had him agree to.

 

I'm not at home so took the screenshots via mobile and sent them to you on discord @Devil

 

@Giancarlos can explain himself in a dispute. Banned + DNT'd.

I am sorry for your loss @alesis. Please update me via PM if something changes with the Paypal dispute.