resolved

Boss said for me to post on @B1z behalf. User on our discord.gg/rungold wasnt pleased with other services and asked us to help on sythe

Scammer's profile link: GSS STAFF

Amount scammed: total user paid 140m for all service so complains for half of service refund but havent been answered and ignored declining a refund

Discord ID + Unique Discord ID:
Servicer:
godly#5593
580135668811038738
User:
Gringo#0002
461508205701496833
Proof that it's their Discord + User paying:
[redacted - rsn]
Explanation of the trade:
"I was told that b gloves from a fresh lvl 3 would take 2 weeks to complete, at 3 weeks it was not even half way complete"
Screenshot - 38dca9bb66c410160bde2bcc2d5d3852 - Gyazo

How they scammed:

1 week late + half service uncomplete

Other relevant trade screenshots:

"them saying theyre going to flip out on worker because its extremely behind" https://i.gyazo.com/thumb/1200/809e615c371968b059c3789467edfa4b-png.jpg

 

Hello,

This is an odd report. Most definitely not in the wrong.

Firstly, here is our TOS, I highlighted the clauses that are relevant for this report. The TOS has not been edited since July 25th 1:01 PM :




Let me create a timeline of the events.

September 27th: Client requests a Barrows Gloves order for 140m. Payment is received. I send the account information to my worker.



October 5th: Client notifies me that the service is rather slow. At the time I was studying for a midterm exam so I was not actively checking progress of our orders, but after realizing that the worker was not working up to the standards of Gold Standard Services, I said ''I'm going to flip out on him'', in which I did. I went off on the worker and told him he would be fired if he did not pick up the pace. Keep in mind he did nearly nothing (7 quest points, some skills) at the time. He gave me multiple reasons, such that he was playing on multiple accounts and he had a lot of technical issues. However, I worked hard at resolving it and switched the worker and put it in our ''priority queue''. Also, my co-owner puts a bond out of his own pocket on the account.



October 6th: The worker makes incredible progress. He increases the total level significantly (~400 total level) and 33 quest points. I also offer my apologies and I offer 10% off the client's next order. The client says the progress is ''a huge difference'' and he ''appreciates the fast correction!''. He even wants to use the 10% discount on another service (construction).




October 8th: I give another update just two days later. This time it's 500 TTL and 53 fishing which takes some time. The client says ''looking good, thanks for making it a priority!''.



October 10th: Another update, this time it's 64 quest points and nearly 600 TTL, as you can see from the stats, the worker is clearly focusing on the skilling for the barrows gloves.



October 12th: Another update, 626 total level and 84 quest points. The client says ''Thank for the update! Looking good.'' He is clearly showing that he is satisfied with the work.



October 16th: He asks for an update at 10 AM, I do research and I'm already at working at that time, I do not answer as I do not see the message. I also have a midterm on Saturday October 17th. My co-owner, Jesse, tells him that, as per our TOS, we do not refund orders once they have been started. He says that it's 2 weeks behind the quoted timeframe, but as shown previously from October 5th to October 12th, we have already resolved that issue and offered him a 10% discount on a future service, in which he was satisfied and happy with. We were on progress to finish the account until he suddenly logged in to check the progress (once again, against our TOS) and changed the password abruptly (once again, against our TOS). Our worker instantly asked for the new password on October 16th. Here, Jesse asks for his ''user'' again, I interpreted this as wanting the password.



October 18th: Today, after my midterm yesterday, I respond to all the tickets in Discord. He violated the T.O.S twice (logging in the account during service and changing the password abruptly during service). I was more than willing to offer to complete the service and still am (obviously, he changed the password mid-service and it was going on pace to be completed and it was in the priority queue.) It seems like the client found extra time that he didn't expect to have and is now bored at home and wants the cash back to just do the service himself. However, as stated by our T.O.S, time estimates are only time estimates, we fixed the worker, the work was on track, he logged into the account (violating TOS) and changed the password (violating TOS). This does not entitle him to a refund unfortunately, we already paid the worker for the job. Another thing I did not mention, he did not attempt to contact me after this message, he simply got these guys to make a report. Which... makes no sense.

Also... I'm pretty sure it's against Sythe rules to create a report for somebody else. Let @B1z make the report?

Quite a weak, baseless report.

Looking forward to the Mod's input.

 

Hello,

I simply feel I was tricked into service being told 2 weeks for b gloves! The account is barely half way complete after nearly 3 weeks. 70+ quest points remaining and the account only has a few required stats. I’m the message I said this is going way to slow for what I was told and I can just do it myself! It is not my fault or problem that he’s studying and not managing his employees. It should not take the client to notify him his employee hasn’t don’t anything on the account for a full week! He should be managing his employees more efficiently!

 

Yes.




I'm siting this from the report made on @VirtGold , @Andy (global moderator) claims that having a written notification of informing about the TOS within the channel that has the Ticket Tool creation is acceptable and sufficient for a client to agree to the TOS. @Techie As shown above, this is exactly how we have it setup, and we also have it setup in the channel as well. You can't miss it. This comes an APPROVED suggestion by LordZuku, it was approved by Video that this format of accepting TOS is acceptable.





EDIT: Just as a means of verification... the picture below shows the date in which I added that notifier.



Now that we have settled that he agreed to our Terms of Service, can you address the fact that it was broken multiple times and that we resolved the initial delay of service by:

1. Offering a 10% discount on a future service.
2. Changing the worker to make it a priority
3. Replacing the bond out of our own money
4. Making great progress rapidly, in which he was appreciative and satisfied with the service until he changed his mind mid-service to do it himself?

Further proof he changed the password on October 16th abruptly:

 

I was told by owner that it would take 2 weeks. That is straight from the owners mouth.

 

Screenshot is posted above of owner telling me 2 weeks, not "roughly 2 weeks"

 

The service took 1 week to start in the hand of a worker who logged in the acc but never trained it, now I think my acc may be compromised. Then after 3 weeks I have only got half of my order. Should I wait a month and a half to complete an order for bgloves? I think that what I am asking is not something impossible, only that I get half of what I pay for the service. He protects himself behind a ToS, which is fine because I accepted. But there really is a lot of emptiness in it, as I would never wait a month and a half months for a completed order. He thinks that I am happy that after 3 weeks and I finally see progress. Which is true, after spending 1 week thinking that I had been ripped off. Posted above you can see several occurrences where I asked for an update, and several days went by before I received a response.

It should also be noted that I have broken his "ToS" since his worker in week 1 never made progress, there was no communication either. How do you want me not to dispute? At least I hope this guy gets a TWC as it's been mistake after mistake.
@Pirate @video @Techie

 

Please do not lie when we have record of the whole conversation, it makes you look deceiving and desperate. Shown below, I say ''~2 weeks'' which signifies an approximation of 2 weeks, for anybody who speaks English. Also, you just admitted that you agreed to TOS and we have a clause that says completion times are estimates.

I think this settles it.

I won't respond anymore until a Moderator replies, thank you.

 

Yes I did agree to tos, and when I read estimated time frame I accounted for a week or so, but when the account is barely half way complete a week behind the “estimated” completion date I think that’s a little excessive. If that is the case than the seller has no accountability! Again if the account was completed a week late this wouldn’t of been an issue. Thank you!

 

Approximation - the quality or state of being close or near an approximation.

Approximately 2 weeks would mean around 2 weeks. Only being Halfway complete at 3 weeks is not even close to meeting the approximated completion date. You are not near or close to being completed!

 

I'm genuinely confused. You asked for the agreed TOS, I supplied it and re-instated how, when and why it was broken and none of that matters? Could you provide some insight on how you derived that resolution?

 

The incomplete portion would equate to 70m. is that correct @Techie

 

@Techie The account had 84 out of the 175 required quest points needed for Bgloves, and only 5 out of the 14 required skills needed for Bgloves. I paid 140m, so I ask for half in return (70m) due to the account being less than halfway complete.

 

They are planning an answer, I spoke with them. Also, don't lie about the most simple things. I am slowly losing more and more respect for you. It's just shameful.

 

There's nothing to be confused about. You're 3 weeks into a service you gave a 2 week ETA on and judging by the looks of things your progress is around 50-60% complete. Your TOS about ETA's is a pretty dumb argument because you're essentially saying you can take as much time as you want to finish an order which isn't true as if you continue to fail to meet deadlines you will be TWC'd or worse if the issue is repetitive. If you give a better or more realistic ETA in the future, then that wouldn't be an issue, but to give a 2 week ETA on an order which at the current pace would take 5-6 weeks to complete it and try to defend that with your TOS is bizarre. Please resolve this and in the future either adjust your ETA's to be more realistic otherwise take that out of your TOS.

 

Did you read the replies? It was not started until October 6th (which we resolved and he agreed with). On October 16th he changes the password when it was 70% complete and we were on track to complete the order within the 2 week ETA, meaning we've actually only been working on the account for 10 days and we put it on priority. It's a 2 week ETA based on the time we start it, not the time it was supposed to be started (when we resolved the issue). He agreed to the TOS and we didn't even go over the ETA (based on the fact it was started on October 6th.) Also, he continuously was satisfied with the service, you can see it from all of the updates and the replies and he changed the password at the peak of the productivity.

 

@King @Techie
They’re saying the topic is still active and will not refund! Please advise! I’m asking for 70m refund as the account is roughly 50% complete. Thank you!

 

@Superfluous