Unable to recover password

Dear sythe support, i am writing you to ask for help. My main sythe account Vytuxis is gone and I am unable to recover it via the registered email [redacted] or [redacted] I still have 2FA enabled and have back up code but they are no use for me as I need the reset pasw link to be sent to my address. If the registered email is still the same [redacted] could you please set it back to [redacted] as the mail provider one.lt has stopped providing mail services and I can only access it via customer support. Thank you in advance!

 

Hi @vytuxis2.

For starters, we need you to post from a home IP while making a recovery request. The email you've requested to be added back to your email is not in our log as a previous email so we will need further information to help recovery your account.

Unfortunately, there is no verifiable information linked to your account so we can't process this for you - if you can recover your account through your current registered email, feel free to post again if you have any other problems.

Thank you.